# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=35 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 36 --- ## [How to change installation directory (server path)?](https://forum.mautic.org/t/how-to-change-installation-directory-server-path/32463)
**Author:** [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Replies:** 1\ **Last updated:** [June 21, 2024, 3:00pm UTC](https://forum.mautic.org/t/how-to-change-installation-directory-server-path/32463 "2024-06-21T15:00:10Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2 My Database type and version is: MySQL 8.0.37 Your problem My problem is: I am getting this error “The “app/bundles/CoreBundle/Resources/views/Offline”… --- ## [Active Campaign Import Options](https://forum.mautic.org/t/active-campaign-import-options/32467)
**Author:** [@travvytrav64](https://forum.mautic.org/u/travvytrav64)\ **Replies:** 0\ **Last updated:** [June 21, 2024, 4:43am UTC](https://forum.mautic.org/t/active-campaign-import-options/32467 "2024-06-21T04:43:27Z")
Hey guys, I have 150,000 contacts that id like to import from AC (with tags)… I also have 648385 automations… (slight exaggeration but would definitely take a month of work to convert them). Are there any tools that c… --- ## [How to treat Countries and States in the API?](https://forum.mautic.org/t/how-to-treat-countries-and-states-in-the-api/32458)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 0\ **Last updated:** [June 20, 2024, 5:44pm UTC](https://forum.mautic.org/t/how-to-treat-countries-and-states-in-the-api/32458 "2024-06-20T17:44:34Z")
Your software My Mautic version is: 4.4.12 Your problem My problem is: I am trying to write an integration between WooCommerce and Mautic. I discovered the /contacts/new endpoint expects country and state written out… --- ## [Basic Auth access denied](https://forum.mautic.org/t/basic-auth-access-denied/19827)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 1\ **Last updated:** [June 20, 2024, 1:40pm UTC](https://forum.mautic.org/t/basic-auth-access-denied/19827 "2024-06-20T13:40:26Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.28 My Database type and version is: msql 5.7.34 Your problem My problem is: I cannot get Basic Auth to work. I am trying to inject a payload from a we… --- ## [Mautic shows email as sent but Sparkpost didn't get /send it](https://forum.mautic.org/t/mautic-shows-email-as-sent-but-sparkpost-didnt-get-send-it/32443)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 0\ **Last updated:** [June 20, 2024, 8:30am UTC](https://forum.mautic.org/t/mautic-shows-email-as-sent-but-sparkpost-didnt-get-send-it/32443 "2024-06-20T08:30:16Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2 This is a strange one. We just upgraded to Mautic 5.1 with A LOT of hassle and just sent our first campaign to small segment of about 200 users. We are u… --- ## [Removing contact from campaign does not stop email sequence](https://forum.mautic.org/t/removing-contact-from-campaign-does-not-stop-email-sequence/32440)
**Author:** [@mauticsmit](https://forum.mautic.org/u/mauticsmit)\ **Replies:** 0\ **Last updated:** [June 19, 2024, 11:51pm UTC](https://forum.mautic.org/t/removing-contact-from-campaign-does-not-stop-email-sequence/32440 "2024-06-19T23:51:07Z")
Your software My Mautic version is: v5.0.0 My PHP version is: 8.1.18 My Database type and version is: 10.6.15-MariaDB-cll-lve Your problem When I remove a contact from a campaign, the email sequence still shows on t… --- ## [Custom Field Issue Saving Contact](https://forum.mautic.org/t/custom-field-issue-saving-contact/32435)
**Author:** [@mjfa](https://forum.mautic.org/u/mjfa)\ **Replies:** 0\ **Last updated:** [June 19, 2024, 2:17pm UTC](https://forum.mautic.org/t/custom-field-issue-saving-contact/32435 "2024-06-19T14:17:14Z")
Your software MAutic 4.4.5 My PHP version is : 7.4.33 \*My MySQL: MySQL Try to update a contact, using a custom field that has been working fine called ‘Groups’, multi select field. These errors are showing: 500 Int… --- ## [Custom themes not displaying properly](https://forum.mautic.org/t/custom-themes-not-displaying-properly/6451)
**Author:** [@msainio](https://forum.mautic.org/u/msainio)\ **Replies:** 4\ **Last updated:** [June 19, 2024, 1:48pm UTC](https://forum.mautic.org/t/custom-themes-not-displaying-properly/6451 "2024-06-19T13:48:58Z")
I’ve tried to create a custom theme for emails & landing pages. I watched every video and read all documentation that I was able to find about it, but am still not getting results. My Mautic is self hosted v2.2.1. Happ… --- ## [Queue not working and emails all sending at once](https://forum.mautic.org/t/queue-not-working-and-emails-all-sending-at-once/28980)
**Author:** [@idkwhatswrong](https://forum.mautic.org/u/idkwhatswrong)\ **Replies:** 7\ **Last updated:** [June 18, 2024, 5:53pm UTC](https://forum.mautic.org/t/queue-not-working-and-emails-all-sending-at-once/28980 "2024-06-18T17:53:41Z")
Your software My Mautic version is: 4.4.8 My PHP version is:7.4 My Database type and version is: Your problem My problem is: Emails are not sending with a delay and it looks like queue is not working at all. Curre… --- ## [Dealing with Server Clicks in Email Analytics: Seeking Advice and Solutions](https://forum.mautic.org/t/dealing-with-server-clicks-in-email-analytics-seeking-advice-and-solutions/32419)
**Author:** [@harry.stringer](https://forum.mautic.org/u/harry.stringer)\ **Replies:** 0\ **Last updated:** [June 18, 2024, 3:34pm UTC](https://forum.mautic.org/t/dealing-with-server-clicks-in-email-analytics-seeking-advice-and-solutions/32419 "2024-06-18T15:34:24Z")
Hi everyone, We’re currently facing issues with navigating server clicks in our email analytics. When analyzing email contact point activity, we notice that a significant percentage of interactions appear to be server c… --- ## [Understanding the Installation of Mautic 5 via Docker](https://forum.mautic.org/t/understanding-the-installation-of-mautic-5-via-docker/32063)
**Author:** [@rushagencia](https://forum.mautic.org/u/rushagencia)\ **Replies:** 3\ **Last updated:** [June 18, 2024, 2:36pm UTC](https://forum.mautic.org/t/understanding-the-installation-of-mautic-5-via-docker/32063 "2024-06-18T14:36:42Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: Mysql 8.0.36 Your problem My problem is: Understanding the Installation of Mautic 5 via Docker Hey guys! How are… --- ## [Console mautic:emails:send does not work!](https://forum.mautic.org/t/console-mauticsend-does-not-work/32415)
**Author:** [@posbiyik2](https://forum.mautic.org/u/posbiyik2)\ **Replies:** 0\ **Last updated:** [June 18, 2024, 1:32pm UTC](https://forum.mautic.org/t/console-mauticsend-does-not-work/32415 "2024-06-18T13:32:19Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: 10.6.18-MariaDB Your problem My problem is: A certain time after installing Mautic, I started to receive the below er… --- ## [Do not receive any Page Hit event in v5.0.4](https://forum.mautic.org/t/do-not-receive-any-page-hit-event-in-v5-0-4/32409)
**Author:** [@posbiyik2](https://forum.mautic.org/u/posbiyik2)\ **Replies:** 6\ **Last updated:** [June 18, 2024, 12:17pm UTC](https://forum.mautic.org/t/do-not-receive-any-page-hit-event-in-v5-0-4/32409 "2024-06-18T12:17:20Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: 10.6.18-MariaDB Your problem My problem is: Hi - I am new to Mautic and even newer to this forum. I’ve installed M… --- ## [SMTP server connection timeout fix](https://forum.mautic.org/t/smtp-server-connection-timeout-fix/4264)
**Author:** [@arjon](https://forum.mautic.org/u/arjon)\ **Replies:** 3\ **Last updated:** [June 5, 2024, 9:56am UTC](https://forum.mautic.org/t/smtp-server-connection-timeout-fix/4264 "2024-06-05T09:56:15Z")
When connecting to SMTP server (or just clicking test connection from mail settings) I get: Code: Connection could not be established with host smtp.yandex.com \[Connection timed out #110\] Log data: ++ Starting Swift\_Sm… --- ## [Page Visit Tracking Not Working](https://forum.mautic.org/t/page-visit-tracking-not-working/25698)
**Author:** [@seoninja](https://forum.mautic.org/u/seoninja)\ **Replies:** 47\ **Last updated:** [December 3, 2022, 7:49pm UTC](https://forum.mautic.org/t/page-visit-tracking-not-working/25698 "2022-12-03T19:49:39Z")
Your software My Mautic version is: v4.4.3 My PHP version is: PHP Version 8.0.22 My Database type and version is: 10.6.7-MariaDB-2ubuntu1.1 Your problem My problem is: Hello, I’m trying to segment contacts based o… --- ## [Export / import from mariadb to mysql](https://forum.mautic.org/t/export-import-from-mariadb-to-mysql/32342)
**Author:** [@mdcyntst](https://forum.mautic.org/u/mdcyntst)\ **Replies:** 1\ **Last updated:** [June 17, 2024, 9:16pm UTC](https://forum.mautic.org/t/export-import-from-mariadb-to-mysql/32342 "2024-06-17T21:16:39Z")
Your software My Mautic version is: 5.0rc1 My PHP version is: 8.0.30 My Database type and version is: mariadb 10.5.23-1 and mysql-community 8.0.36 Your problem My problem is: I’m trying to migrate my existing mau… --- ## [Canonical timezones unsupported by Mautic (CET, Etc/GMT\[X\])](https://forum.mautic.org/t/canonical-timezones-unsupported-by-mautic-cet-etc-gmt-x/32402)
**Author:** [@AlbertMN](https://forum.mautic.org/u/AlbertMN)\ **Replies:** 0\ **Last updated:** [June 17, 2024, 1:37pm UTC](https://forum.mautic.org/t/canonical-timezones-unsupported-by-mautic-cet-etc-gmt-x/32402 "2024-06-17T13:37:11Z")
Your software My Mautic version is: v5.1 My PHP version is: 8.2.20 My Database type and version is: pdo\_mysql, v8.0.30 Your problem Multiple timezones that, according to the list of tz time zones on Wikipedia, are “… --- ## [V5 huge spike in "Anonymous contacts" & "Page Visits"](https://forum.mautic.org/t/v5-huge-spike-in-anonymous-contacts-page-visits/32401)
**Author:** [@AlbertMN](https://forum.mautic.org/u/AlbertMN)\ **Replies:** 0\ **Last updated:** [June 17, 2024, 1:18pm UTC](https://forum.mautic.org/t/v5-huge-spike-in-anonymous-contacts-page-visits/32401 "2024-06-17T13:18:27Z")
Your software My Mautic version is: v5.1 My PHP version is: 8.2.20 My Database type and version is: pdo\_mysql, v8.0.30 Your problem In v5, there’s a lot of “Contacts Created” and “Page Visits”, even though I haven’t… --- ## [LAMP fails to start installer proces](https://forum.mautic.org/t/lamp-fails-to-start-installer-proces/32267)
**Author:** [@guidedfree](https://forum.mautic.org/u/guidedfree)\ **Replies:** 3\ **Last updated:** [June 15, 2024, 8:55pm UTC](https://forum.mautic.org/t/lamp-fails-to-start-installer-proces/32267 "2024-06-15T20:55:55Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.2-1ubuntu2.17 My Database type and version is: MySQL 8.0.36 OS: Ubuntu 22.04 WebServer: Apache/2.4.52 Your problem My problem is: Upon attempting to… --- ## [Focus Item & CustomFields on Mobile Broken](https://forum.mautic.org/t/focus-item-customfields-on-mobile-broken/28358)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [June 15, 2024, 5:42pm UTC](https://forum.mautic.org/t/focus-item-customfields-on-mobile-broken/28358 "2024-06-15T17:42:02Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 Your problem My problem is: calling custom fields in a focus item works on desktop, however on mobile it does not work, it does not actually fetch the… --- ## [It is not possible to validate Prestashop purchases](https://forum.mautic.org/t/it-is-not-possible-to-validate-prestashop-purchases/32383)
**Author:** [@elclay](https://forum.mautic.org/u/elclay)\ **Replies:** 0\ **Last updated:** [June 14, 2024, 8:28pm UTC](https://forum.mautic.org/t/it-is-not-possible-to-validate-prestashop-purchases/32383 "2024-06-14T20:28:38Z")
Your software My Mautic version is: v4.4.11 My PHP version is: 8.1.27 My Database type and version is: 10.5.8-MariaDB Your problem My problem is: Mautic cannot validate when a purchase is made in Prestashop 8 These… --- ## [Email Metrics Incorrect](https://forum.mautic.org/t/email-metrics-incorrect/32377)
**Author:** [@euanthebest](https://forum.mautic.org/u/euanthebest)\ **Replies:** 0\ **Last updated:** [June 14, 2024, 8:08am UTC](https://forum.mautic.org/t/email-metrics-incorrect/32377 "2024-06-14T08:08:30Z")
My Mautic version is: v4.4.12 My problem is: the metrics mautic has given me for some emails are entierly wrong. The example in the screenshot below shows that 9 emails were sent and 11 were read which is impossible. T… --- ## [Twig\\Error\\RuntimeError after updating to 5.1.0](https://forum.mautic.org/t/twig-error-runtimeerror-after-updating-to-5-1-0/32366)
**Author:** [@ar84](https://forum.mautic.org/u/ar84)\ **Replies:** 4\ **Last updated:** [June 14, 2024, 12:36am UTC](https://forum.mautic.org/t/twig-error-runtimeerror-after-updating-to-5-1-0/32366 "2024-06-14T00:36:39Z")
Your software My Mautic version is: 5.1.0 My PHP version is: PHP 8.0.30 (cli) (built: Jun 6 2024 16:44:55) ( NTS ) My Database type and version is: Server version: 10.5.23-MariaDB-0+deb11u1 Debian 11 Your problem M… --- ## [New Install - Database incomplete & can't migrate](https://forum.mautic.org/t/new-install-database-incomplete-cant-migrate/32330)
**Author:** [@steveb85as](https://forum.mautic.org/u/steveb85as)\ **Replies:** 1\ **Last updated:** [June 13, 2024, 8:47pm UTC](https://forum.mautic.org/t/new-install-database-incomplete-cant-migrate/32330 "2024-06-13T20:47:37Z")
Your software My Mautic version is:5.0.4 My PHP version is:8.1 My Database type and version is: tried BOTH mysql 8.1 and 5.7 Your problem My problem is: Fresh install, the install works great, (installing on docke… --- ## [Amazon ses+api Unable to send emails via "ses" as the bridge is not installed](https://forum.mautic.org/t/amazon-ses-api-unable-to-send-emails-via-ses-as-the-bridge-is-not-installed/32355)
**Author:** [@ZegMaarManu](https://forum.mautic.org/u/ZegMaarManu)\ **Replies:** 1\ **Last updated:** [June 13, 2024, 4:10pm UTC](https://forum.mautic.org/t/amazon-ses-api-unable-to-send-emails-via-ses-as-the-bridge-is-not-installed/32355 "2024-06-13T16:10:21Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.27 Your problem My problem is: I installed amazon mailer with composer: I cleared the cache, but still end up with the message saying "Unable to s… --- ## [Social icon is not showing in form](https://forum.mautic.org/t/social-icon-is-not-showing-in-form/32281)
**Author:** [@amrutha](https://forum.mautic.org/u/amrutha)\ **Replies:** 6\ **Last updated:** [June 12, 2024, 12:00pm UTC](https://forum.mautic.org/t/social-icon-is-not-showing-in-form/32281 "2024-06-12T12:00:17Z")
My Mautic version is:v4.4.10 My PHP version is: 8.0.30 My Database type and version is: 8.0.35-0ubuntu0.22.04.1 I am integrated to facebook to mautic is completed but facebook icon is not showing in form --- ## [Edit the translation of a dynamic content](https://forum.mautic.org/t/edit-the-translation-of-a-dynamic-content/28062)
**Author:** [@yaser](https://forum.mautic.org/u/yaser)\ **Replies:** 4\ **Last updated:** [June 12, 2024, 9:53am UTC](https://forum.mautic.org/t/edit-the-translation-of-a-dynamic-content/28062 "2024-06-12T09:53:43Z")
My Mautic version is:: 4.4.8 My PHP version is: 8.1.6 My problem is: I have created a Dynamic content, and set it as a translation for another one. when I try to edit the translation, it keeps give me an error, and I… --- ## [How to handles bounces with gsuite and outlook SMTP?](https://forum.mautic.org/t/how-to-handles-bounces-with-gsuite-and-outlook-smtp/16432)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 1\ **Last updated:** [June 11, 2024, 6:42pm UTC](https://forum.mautic.org/t/how-to-handles-bounces-with-gsuite-and-outlook-smtp/16432 "2024-06-11T18:42:22Z")
Your software My Mautic version is: 3.02 My PHP version is:7.4 Your problem I’m using Gsuite SMTP to send emails, but the documentation says something quite cryptic that this cant’ work over here: “Some email servic… --- ## [Twilio Callback URL](https://forum.mautic.org/t/twilio-callback-url/32321)
**Author:** [@jstone](https://forum.mautic.org/u/jstone)\ **Replies:** 2\ **Last updated:** [June 11, 2024, 2:26pm UTC](https://forum.mautic.org/t/twilio-callback-url/32321 "2024-06-11T14:26:26Z")
I am trying to set the callback URL in twilio and the one that I’ve found referenced in all of the documentation is “/sms/twilio/callback” which does not appear to exist on my system. Can anyone provide any guidance? I… --- ## [List of IPs to not track contacts with =\> still get tracked and recorded](https://forum.mautic.org/t/list-of-ips-to-not-track-contacts-with-still-get-tracked-and-recorded/27733)
**Author:** [@stemautic88](https://forum.mautic.org/u/stemautic88)\ **Replies:** 1\ **Last updated:** [June 11, 2024, 10:34am UTC](https://forum.mautic.org/t/list-of-ips-to-not-track-contacts-with-still-get-tracked-and-recorded/27733 "2024-06-11T10:34:33Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 8.0.28 My Database type and version is: 8.0.32 Your problem My problem is: Under the above-mentioned position on the configuration page I enter a couple … [Previous page](https://forum.mautic.org/c/support/8.md?page=34) [Next page](https://forum.mautic.org/c/support/8.md?page=36)