# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=36 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 37 --- ## [Delete from mariadb/mysql - SOS](https://forum.mautic.org/t/delete-from-mariadb-mysql-sos/32323)
**Author:** [@mauticsmit](https://forum.mautic.org/u/mauticsmit)\ **Replies:** 0\ **Last updated:** [June 10, 2024, 8:44pm UTC](https://forum.mautic.org/t/delete-from-mariadb-mysql-sos/32323 "2024-06-10T20:44:44Z")
Your software My Mautic version is: 4.4 My PHP version is: 8.1 My Database type and version is: 10.6.15-MariaDB-cll-lve Your problem My problem is: While changing the campaign settings, the user made an error that … --- ## [Elfinder - File Manager - How to run with Mautic 5.0.4?](https://forum.mautic.org/t/elfinder-file-manager-how-to-run-with-mautic-5-0-4/31687)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [June 10, 2024, 9:17am UTC](https://forum.mautic.org/t/elfinder-file-manager-how-to-run-with-mautic-5-0-4/31687 "2024-06-10T09:17:04Z")
In an ealier post, elfinder was mentioned for having a file sorting program. Does it works with 5.0.4 If yes, howto install it? --- ## [What Is The Correct Cron(s) to Send E-Mails Every 15 Minutues?](https://forum.mautic.org/t/what-is-the-correct-cron-s-to-send-e-mails-every-15-minutues/32296)
**Author:** [@arnold2606](https://forum.mautic.org/u/arnold2606)\ **Replies:** 1\ **Last updated:** [June 9, 2024, 11:30am UTC](https://forum.mautic.org/t/what-is-the-correct-cron-s-to-send-e-mails-every-15-minutues/32296 "2024-06-09T11:30:23Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0 My Database type and version is: Your problem My problem is: I have a segment of about 2800 contacts. I have the following cron setup to run every 15… --- ## [Error while using emai DSN on mautic](https://forum.mautic.org/t/error-while-using-emai-dsn-on-mautic/31870)
**Author:** [@khelmerrah](https://forum.mautic.org/u/khelmerrah)\ **Replies:** 2\ **Last updated:** [June 9, 2024, 7:38am UTC](https://forum.mautic.org/t/error-while-using-emai-dsn-on-mautic/31870 "2024-06-09T07:38:18Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.1 My Database type and version is: mysql Your problem My problem is: I just installed Mautic through Softaculous installer, it didn’t ask for any smtp… --- ## [Connection could not be established with host - Mautic 5 - Postal](https://forum.mautic.org/t/connection-could-not-be-established-with-host-mautic-5-postal/32303)
**Author:** [@bertal](https://forum.mautic.org/u/bertal)\ **Replies:** 0\ **Last updated:** [June 7, 2024, 11:42pm UTC](https://forum.mautic.org/t/connection-could-not-be-established-with-host-mautic-5-postal/32303 "2024-06-07T23:42:07Z")
Dear super team, i install Mautic 5 and i am trying to connect to my postal server through my postal credential. in email dsn Mautic configuration i got this error : Using currently saved DSN: smtp://usrpostal:SECRET@… --- ## [Column # contacts showing no contacts](https://forum.mautic.org/t/column-contacts-showing-no-contacts/32300)
**Author:** [@lrech](https://forum.mautic.org/u/lrech)\ **Replies:** 0\ **Last updated:** [June 7, 2024, 2:21pm UTC](https://forum.mautic.org/t/column-contacts-showing-no-contacts/32300 "2024-06-07T14:21:27Z")
My Mautic version is: v5.0.4 My PHP version is: 8.3.6 My Database type and version is: 10.11.6 My problem is: my segments are not showing contact count. There are contacts on segments, but the count column is not show… --- ## [Best practices to integrate with salesforce](https://forum.mautic.org/t/best-practices-to-integrate-with-salesforce/31254)
**Author:** [@integration](https://forum.mautic.org/u/integration)\ **Replies:** 5\ **Last updated:** [June 7, 2024, 8:22am UTC](https://forum.mautic.org/t/best-practices-to-integrate-with-salesforce/31254 "2024-06-07T08:22:51Z")
Your software My Mautic version is: 4.4 My PHP version is: 7.4 My Database type and version is: MySQL Currently, I’ve authorized mautic with my sandbox instance, and in the features tab it’s mentioned to pull the con… --- ## [Incredibly slow TTFB on brand new install - AKS, docker](https://forum.mautic.org/t/incredibly-slow-ttfb-on-brand-new-install-aks-docker/32289)
**Author:** [@steveb85as](https://forum.mautic.org/u/steveb85as)\ **Replies:** 0\ **Last updated:** [June 7, 2024, 3:20am UTC](https://forum.mautic.org/t/incredibly-slow-ttfb-on-brand-new-install-aks-docker/32289 "2024-06-07T03:20:34Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: mysql 8 My problem is: have been using mautic for years but moving to Kubernetes set up, clean install, not a migrati… --- ## [IIS and Mautic 5.0.2 Problem](https://forum.mautic.org/t/iis-and-mautic-5-0-2-problem/30720)
**Author:** [@bsekercioglu](https://forum.mautic.org/u/bsekercioglu)\ **Replies:** 1\ **Last updated:** [June 6, 2024, 7:09pm UTC](https://forum.mautic.org/t/iis-and-mautic-5-0-2-problem/30720 "2024-06-06T19:09:40Z")
Your software My Mautic version is:5.0.2 My PHP version is:8.0.30 My Database type and version is:10.6.13-MariaDB Your problem My problem is: Internal Server Error-500 I uploaded the mautic software, which I downlo… --- ## [Could not extract the contents of the ZIP archive \[SOLVED\]](https://forum.mautic.org/t/could-not-extract-the-contents-of-the-zip-archive-solved/27405)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 1\ **Last updated:** [June 6, 2024, 12:31pm UTC](https://forum.mautic.org/t/could-not-extract-the-contents-of-the-zip-archive-solved/27405 "2024-06-06T12:31:45Z")
Your software My PHP version is : 8.0.22 My MySQL/MariaDB version is: 8.0.28-0ubuntu0.20.04.3 Updating/Installing Errors I am : Updating Upgrading/installing via : Command Line These errors are showing in the insta… --- ## [Question / Confusion regarding multi-user/multi-tenant](https://forum.mautic.org/t/question-confusion-regarding-multi-user-multi-tenant/32268)
**Author:** [@chrisr](https://forum.mautic.org/u/chrisr)\ **Replies:** 1\ **Last updated:** [June 6, 2024, 9:42am UTC](https://forum.mautic.org/t/question-confusion-regarding-multi-user-multi-tenant/32268 "2024-06-06T09:42:36Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8 My Database type and version is: MySQL Question / Confusion regarding multi-user/multi-tenant. We have a need to be able to provide email marketing capa… --- ## [Reports need long time to load](https://forum.mautic.org/t/reports-need-long-time-to-load/27313)
**Author:** [@Madlen](https://forum.mautic.org/u/Madlen)\ **Replies:** 4\ **Last updated:** [June 6, 2024, 7:49am UTC](https://forum.mautic.org/t/reports-need-long-time-to-load/27313 "2024-06-06T07:49:22Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4.3 My Database type and version is: mysql 8.0.32 Your problem We have a large Mautic instance with a high volume of emails sent every month. We’ve crea… --- ## [Gmail Suite account as SMTP mail sender](https://forum.mautic.org/t/gmail-suite-account-as-smtp-mail-sender/22153)
**Author:** [@Jorgeh](https://forum.mautic.org/u/Jorgeh)\ **Replies:** 5\ **Last updated:** [June 6, 2024, 7:43am UTC](https://forum.mautic.org/t/gmail-suite-account-as-smtp-mail-sender/22153 "2024-06-06T07:43:03Z")
I am trying to setup a Google Workspace gmail account in Mautic 4 Mail Send Settings, my PHP version is 7.4. I have tried an app password and the login usual setup but did not help. This is the error I get: Failed to … --- ## [No API Settings](https://forum.mautic.org/t/no-api-settings/32279)
**Author:** [@toti90](https://forum.mautic.org/u/toti90)\ **Replies:** 1\ **Last updated:** [June 5, 2024, 6:26pm UTC](https://forum.mautic.org/t/no-api-settings/32279 "2024-06-05T18:26:56Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: I’ve created a new test account with the default test data and I have no API Settings Option in th… --- ## [Set peer\_name for SMTP SSL/TLS Authentication](https://forum.mautic.org/t/set-peer-name-for-smtp-ssl-tls-authentication/32274)
**Author:** [@pro-emailer](https://forum.mautic.org/u/pro-emailer)\ **Replies:** 0\ **Last updated:** [June 5, 2024, 11:52am UTC](https://forum.mautic.org/t/set-peer-name-for-smtp-ssl-tls-authentication/32274 "2024-06-05T11:52:56Z")
Hi, My Mautic version is: v4.4.9. Is there a way to specify the peer\_name for SSL/TLS communication. I want to avoid errors like these: stream\_socket\_enable\_crypto(): Peer certificate CN=mail.example.com' did not mat… --- ## [Image Upload not working: grapesbuilder called via http instead https](https://forum.mautic.org/t/image-upload-not-working-grapesbuilder-called-via-http-instead-https/30740)
**Author:** [@timo](https://forum.mautic.org/u/timo)\ **Replies:** 5\ **Last updated:** [June 5, 2024, 11:40am UTC](https://forum.mautic.org/t/image-upload-not-working-grapesbuilder-called-via-http-instead-https/30740 "2024-06-05T11:40:29Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.1.27 My Database type and version is: MariaDB 10.x Your problem My problem is: The Image upload is not working with the grapesbuilder. It’s a complete… --- ## [Issue with form data email sending](https://forum.mautic.org/t/issue-with-form-data-email-sending/32247)
**Author:** [@biedseb2](https://forum.mautic.org/u/biedseb2)\ **Replies:** 3\ **Last updated:** [June 5, 2024, 9:04am UTC](https://forum.mautic.org/t/issue-with-form-data-email-sending/32247 "2024-06-05T09:04:44Z")
My Mautic version is: 5.0.4 My PHP version is: 8.1.27 My Database type and version is: MariaDB 10.4.17 Hello Mautic community, I need your help to solve an issue I am currently facing with sending emails containing f… --- ## [Elastic email problem](https://forum.mautic.org/t/elastic-email-problem/7383)
**Author:** [@andreambrosio](https://forum.mautic.org/u/andreambrosio)\ **Replies:** 6\ **Last updated:** [November 2, 2020, 4:45am UTC](https://forum.mautic.org/t/elastic-email-problem/7383 "2020-11-02T04:45:00Z")
I can not connect to the Elastic email server, this error appears, can anyone help me? Code: Connection could not be established with host smtp.elasticemail.com \[Connection timed out #110\] Log data: ++ Starting Mau… --- ## ["Sending from the browser is blocked to prevent duplicate emails"](https://forum.mautic.org/t/sending-from-the-browser-is-blocked-to-prevent-duplicate-emails/31177)
**Author:** [@funkman733](https://forum.mautic.org/u/funkman733)\ **Replies:** 5\ **Last updated:** [June 3, 2024, 3:48pm UTC](https://forum.mautic.org/t/sending-from-the-browser-is-blocked-to-prevent-duplicate-emails/31177 "2024-06-03T15:48:33Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: 10.6.16-MariaDB-cll-lve-log Your problem My problem is: In Channels I have duplicated an E-mail, I have edited an… --- ## [Issue with email read\_count in Mautic 5?](https://forum.mautic.org/t/issue-with-email-read-count-in-mautic-5/32233)
**Author:** [@xabi](https://forum.mautic.org/u/xabi)\ **Replies:** 2\ **Last updated:** [June 3, 2024, 2:54pm UTC](https://forum.mautic.org/t/issue-with-email-read-count-in-mautic-5/32233 "2024-06-03T14:54:24Z")
Your software My Mautic version is: 5 My PHP version is: PHP Version 8.0.30 My Database type and version is: 8.0.30 - MySQL Community Server - GPL Your problem My problem is: In email list (Chanles-\>Emails) don’t s… --- ## [How to add head unsubscribe in the email?](https://forum.mautic.org/t/how-to-add-head-unsubscribe-in-the-email/32182)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 4\ **Last updated:** [June 3, 2024, 12:06pm UTC](https://forum.mautic.org/t/how-to-add-head-unsubscribe-in-the-email/32182 "2024-06-03T12:06:28Z")
Your software My Mautic version is:4.4.9 My PHP version is:7.4.28 My Database type and version is:mariadb 10.5.21 Does anyone has achived to add this Unsubscribe on the email header? I coundn’t find any ways and test… --- ## [Problems with OAuth on DEV installation](https://forum.mautic.org/t/problems-with-oauth-on-dev-installation/31910)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 8\ **Last updated:** [June 3, 2024, 12:27am UTC](https://forum.mautic.org/t/problems-with-oauth-on-dev-installation/31910 "2024-06-03T00:27:57Z")
Your software My Mautic version is: 4.4.8 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: A quick question. I have Wordpress and Mautic on a localhost DEV server. Wordpress estab… --- ## [CronJob Error campaigns and segments](https://forum.mautic.org/t/cronjob-error-campaigns-and-segments/32234)
**Author:** [@domjag](https://forum.mautic.org/u/domjag)\ **Replies:** 4\ **Last updated:** [June 2, 2024, 2:41pm UTC](https://forum.mautic.org/t/cronjob-error-campaigns-and-segments/32234 "2024-06-02T14:41:02Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: Mariadb 10x Your problem My problem is: I can run Cronjobs manually however when they run in the scheduler I get the fol… --- ## [All Email Theme Emails Say "Message Clipped" in Gmail](https://forum.mautic.org/t/all-email-theme-emails-say-message-clipped-in-gmail/20130)
**Author:** [@monkeyjedi](https://forum.mautic.org/u/monkeyjedi)\ **Replies:** 12\ **Last updated:** [June 1, 2024, 4:11pm UTC](https://forum.mautic.org/t/all-email-theme-emails-say-message-clipped-in-gmail/20130 "2024-06-01T16:11:52Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: WTF? Hi, No matter which theme I use, or which browser I use, my Mautic installation is sending emails that are clipp… --- ## [Can I specify the number of emails](https://forum.mautic.org/t/can-i-specify-the-number-of-emails/32232)
**Author:** [@osama](https://forum.mautic.org/u/osama)\ **Replies:** 1\ **Last updated:** [June 1, 2024, 2:00pm UTC](https://forum.mautic.org/t/can-i-specify-the-number-of-emails/32232 "2024-06-01T14:00:54Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.6.17-MariaDB-cll-lve-log My problem is: How can I specify the number of emails or the time intervals betwee… --- ## [Add current URL in hiddent form input](https://forum.mautic.org/t/add-current-url-in-hiddent-form-input/29387)
**Author:** [@jeckel](https://forum.mautic.org/u/jeckel)\ **Replies:** 5\ **Last updated:** [May 31, 2024, 7:49am UTC](https://forum.mautic.org/t/add-current-url-in-hiddent-form-input/29387 "2024-05-31T07:49:13Z")
Your software My Mautic version is: 4.9 (official docker image) Your problem I want to create a custom form to add in multiple pages. Then I’d like to automatically add the page url (or title) in the submited data. I… --- ## [Cannot save updates on landing pages](https://forum.mautic.org/t/cannot-save-updates-on-landing-pages/12368)
**Author:** [@cobusm](https://forum.mautic.org/u/cobusm)\ **Replies:** 6\ **Last updated:** [May 30, 2024, 3:56pm UTC](https://forum.mautic.org/t/cannot-save-updates-on-landing-pages/12368 "2024-05-30T15:56:21Z")
I am having difficulty in getting changes on landing pages to be saved. does anyone know if there is a problem? --- ## [\[ Add field based on selected value\] Not working on website outside of Mautic](https://forum.mautic.org/t/add-field-based-on-selected-value-not-working-on-website-outside-of-mautic/32222)
**Author:** [@chamilton](https://forum.mautic.org/u/chamilton)\ **Replies:** 0\ **Last updated:** [May 30, 2024, 3:43pm UTC](https://forum.mautic.org/t/add-field-based-on-selected-value-not-working-on-website-outside-of-mautic/32222 "2024-05-30T15:43:20Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.6.17-MariaDB-cll-lve-log Webhost: Name Cheap Softaculous Your problem My problem is: I created a form that … --- ## [View actual email source](https://forum.mautic.org/t/view-actual-email-source/32216)
**Author:** [@mauticsmit](https://forum.mautic.org/u/mauticsmit)\ **Replies:** 0\ **Last updated:** [May 30, 2024, 4:09am UTC](https://forum.mautic.org/t/view-actual-email-source/32216 "2024-05-30T04:09:23Z")
Your software My Mautic version is: 4.4 My PHP version is: 8.1 My Database type and version is: 10.6.15-MariaDB-cll-lve Your problem My problem is: When recipients are clicking on my emails, their website visits are… --- ## [Mautic does not access the "Settings" page](https://forum.mautic.org/t/mautic-does-not-access-the-settings-page/32213)
**Author:** [@rushagencia](https://forum.mautic.org/u/rushagencia)\ **Replies:** 0\ **Last updated:** [May 29, 2024, 4:40pm UTC](https://forum.mautic.org/t/mautic-does-not-access-the-settings-page/32213 "2024-05-29T16:40:10Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.2 My Database type and version is: MySQL 8.0 Your problem My problem is: I tried to configure Amazon SES after installing the “symfony/amazon-mailer” … [Previous page](https://forum.mautic.org/c/support/8.md?page=35) [Next page](https://forum.mautic.org/c/support/8.md?page=37)