# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=37 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 38 --- ## [Mautic 5 and Amazon SES](https://forum.mautic.org/t/mautic-5-and-amazon-ses/32112)
**Author:** [@aibanez](https://forum.mautic.org/u/aibanez)\ **Replies:** 11\ **Last updated:** [May 29, 2024, 3:33pm UTC](https://forum.mautic.org/t/mautic-5-and-amazon-ses/32112 "2024-05-29T15:33:26Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: MySQL 8 Ubuntu 22.04 and nginx Your problem My problem is: When I try to use ses+api transport plugin and trying to … --- ## [Unable to save / save and close / cancel from editing a landing page](https://forum.mautic.org/t/unable-to-save-save-and-close-cancel-from-editing-a-landing-page/23998)
**Author:** [@clinton](https://forum.mautic.org/u/clinton)\ **Replies:** 1\ **Last updated:** [May 29, 2024, 2:31pm UTC](https://forum.mautic.org/t/unable-to-save-save-and-close-cancel-from-editing-a-landing-page/23998 "2024-05-29T14:31:51Z")
Your software My Mautic version is: v4.2.2 My PHP version is: My Database type and version is: Your problem My problem is: Unable to save / save and close / cancel from editing a landing page - specifically the new… --- ## [Hiding Variables the Email is viewed using Pubic URL](https://forum.mautic.org/t/hiding-variables-the-email-is-viewed-using-pubic-url/32159)
**Author:** [@wifi9823](https://forum.mautic.org/u/wifi9823)\ **Replies:** 1\ **Last updated:** [May 28, 2024, 2:53pm UTC](https://forum.mautic.org/t/hiding-variables-the-email-is-viewed-using-pubic-url/32159 "2024-05-28T14:53:53Z")
Your software My Mautic version is: 4 Your problem Is there a way to hide variables in Mautic when the email is viewed directly from the public address? I would like to replace Dear \[Title\] \[First Name\] \[Last Name\], … --- ## [Mautic Campaign Contacts Auto Removed - Clarification Needed](https://forum.mautic.org/t/mautic-campaign-contacts-auto-removed-clarification-needed/32189)
**Author:** [@mauticsmit](https://forum.mautic.org/u/mauticsmit)\ **Replies:** 1\ **Last updated:** [May 28, 2024, 12:56pm UTC](https://forum.mautic.org/t/mautic-campaign-contacts-auto-removed-clarification-needed/32189 "2024-05-28T12:56:12Z")
Your software My Mautic version is: 4.4 My PHP version is: 8.1 My Database type and version is: 10.6.15-MariaDB-cll-lve Your problem My problem is: I have created a segment to filter contacts that need to start gett… --- ## [How to setup gmail to be used with mautic](https://forum.mautic.org/t/how-to-setup-gmail-to-be-used-with-mautic/32161)
**Author:** [@ncmon](https://forum.mautic.org/u/ncmon)\ **Replies:** 2\ **Last updated:** [May 28, 2024, 12:21pm UTC](https://forum.mautic.org/t/how-to-setup-gmail-to-be-used-with-mautic/32161 "2024-05-28T12:21:02Z")
Your software My Mautic version is: 5.04 My PHP version is: 8.1 My Database type and version is: mariadb Your problem My problem is: i can’t setup gmail in mautic These errors are showing in the log: Connection cou… --- ## [SMS Reply Y (Yes)](https://forum.mautic.org/t/sms-reply-y-yes/27627)
**Author:** [@jason\_nyc](https://forum.mautic.org/u/jason_nyc)\ **Replies:** 3\ **Last updated:** [May 27, 2024, 8:04pm UTC](https://forum.mautic.org/t/sms-reply-y-yes/27627 "2024-05-27T20:04:06Z")
Your software My Mautic version is: 4.4 My PHP version is: 7.4.33 My Database type and version is: 5.7.39-42-log / pdo\_mysql Your problem My problem is: So I wanted to know if there was an issue with the SMS ? I k… --- ## [Can I restrict API access?](https://forum.mautic.org/t/can-i-restrict-api-access/29630)
**Author:** [@gwentara](https://forum.mautic.org/u/gwentara)\ **Replies:** 4\ **Last updated:** [May 27, 2024, 6:09pm UTC](https://forum.mautic.org/t/can-i-restrict-api-access/29630 "2024-05-27T18:09:39Z")
My Mautic version is: v4.4.9 Hello, I have a general question: when I create an API key, is there a way to restict the rights for that key, so that only certain requests are allowed? I would like to allow an external … --- ## [Delayed actions are not being executed](https://forum.mautic.org/t/delayed-actions-are-not-being-executed/31995)
**Author:** [@renanwilliam](https://forum.mautic.org/u/renanwilliam)\ **Replies:** 8\ **Last updated:** [May 27, 2024, 4:18pm UTC](https://forum.mautic.org/t/delayed-actions-are-not-being-executed/31995 "2024-05-27T16:18:23Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: MySQL 8.2.0 Your problem I have a campaign that leads are entering when they enter the segment and receive the fir… --- ## [Big Birthday Email Problem](https://forum.mautic.org/t/big-birthday-email-problem/22656)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 20\ **Last updated:** [May 27, 2024, 10:52am UTC](https://forum.mautic.org/t/big-birthday-email-problem/22656 "2024-05-27T10:52:49Z")
Hi, I want to send a birthday email to all contacts which… have their birthday on that date. I have read about this in other posts of this forum and watched some youtube videos about this. But everything I tried failed… --- ## [E-mail not working ERROR 500](https://forum.mautic.org/t/e-mail-not-working-error-500/32181)
**Author:** [@jonesk03](https://forum.mautic.org/u/jonesk03)\ **Replies:** 0\ **Last updated:** [May 26, 2024, 8:19pm UTC](https://forum.mautic.org/t/e-mail-not-working-error-500/32181 "2024-05-26T20:19:04Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.2 I’m experiencing an issue with Mautic where it is not sending emails. I have checked the email configuration and everything seems to be set up correctl… --- ## [Service to send email through is not showing](https://forum.mautic.org/t/service-to-send-email-through-is-not-showing/30931)
**Author:** [@tubai](https://forum.mautic.org/u/tubai)\ **Replies:** 4\ **Last updated:** [May 26, 2024, 8:08pm UTC](https://forum.mautic.org/t/service-to-send-email-through-is-not-showing/30931 "2024-05-26T20:08:05Z")
Your software My Mautic version is: v5.0.2 My PHP version is: 8.0 My Database type and version is: MySQL Your problem My problem is: I am using contabo server and installed Mautic. Now, under the email setting I see… --- ## [Receiving error 400 Bad Request on callback for bounce management with Amazon SES, SNS](https://forum.mautic.org/t/receiving-error-400-bad-request-on-callback-for-bounce-management-with-amazon-ses-sns/32160)
**Author:** [@aibanez](https://forum.mautic.org/u/aibanez)\ **Replies:** 0\ **Last updated:** [May 25, 2024, 4:50pm UTC](https://forum.mautic.org/t/receiving-error-400-bad-request-on-callback-for-bounce-management-with-amazon-ses-sns/32160 "2024-05-25T16:50:37Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: MySQL 8 Ubuntu 22.04, Nginx, Cloudflare DNS Symphony Amazon SES transport @joeyk Plugin https://github.com/jos0405/m… --- ## [Campaign contacts cannot be added when it starts](https://forum.mautic.org/t/campaign-contacts-cannot-be-added-when-it-starts/32126)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 1\ **Last updated:** [May 25, 2024, 5:32am UTC](https://forum.mautic.org/t/campaign-contacts-cannot-be-added-when-it-starts/32126 "2024-05-25T05:32:18Z")
Your software My Mautic version is:4.4.9 My PHP version is: 7.4.28 My Database type and version is:10.5.21-MariaDB Your problem My problem is: My campaign is working fine all the time just last two weeks I found the… --- ## [Opening (big) sent segment mails killing my server](https://forum.mautic.org/t/opening-big-sent-segment-mails-killing-my-server/32150)
**Author:** [@ben\_sf](https://forum.mautic.org/u/ben_sf)\ **Replies:** 0\ **Last updated:** [May 24, 2024, 7:06am UTC](https://forum.mautic.org/t/opening-big-sent-segment-mails-killing-my-server/32150 "2024-05-24T07:06:54Z")
My Mautic version is: 4.4.11 Php: 7.4.33 DB: 10.6.16-MariaDB My problem is: When opening the detail view of a segment mail (150k-250k segments) after sending to check statistics, it’s killing my server. I guess it t… --- ## [Mautic integration with Salesforce NPSP](https://forum.mautic.org/t/mautic-integration-with-salesforce-npsp/32128)
**Author:** [@nichy](https://forum.mautic.org/u/nichy)\ **Replies:** 0\ **Last updated:** [May 22, 2024, 10:59am UTC](https://forum.mautic.org/t/mautic-integration-with-salesforce-npsp/32128 "2024-05-22T10:59:17Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.5.23-MariaDB-0+deb11u1 Your problem My problem is: Hello to all the forum!!! I have a problem and I don’t k… --- ## [Database error when updating](https://forum.mautic.org/t/database-error-when-updating/32145)
**Author:** [@psnabe](https://forum.mautic.org/u/psnabe)\ **Replies:** 0\ **Last updated:** [May 24, 2024, 4:13am UTC](https://forum.mautic.org/t/database-error-when-updating/32145 "2024-05-24T04:13:27Z")
Hi I have been trying to update to the latest version of Mautic for some time- but ran into some problems. Today I gave it a new try - and after trying different things - I see this error message in the logs: console.C… --- ## [Campaign Started - Now Microsoft hits my website with thousands of anonymous IPs in a few minutes. WHY?](https://forum.mautic.org/t/campaign-started-now-microsoft-hits-my-website-with-thousands-of-anonymous-ips-in-a-few-minutes-why/28572)
**Author:** [@quixtec](https://forum.mautic.org/u/quixtec)\ **Replies:** 8\ **Last updated:** [May 23, 2024, 4:21pm UTC](https://forum.mautic.org/t/campaign-started-now-microsoft-hits-my-website-with-thousands-of-anonymous-ips-in-a-few-minutes-why/28572 "2024-05-23T16:21:58Z")
PLEASE HELP Mautic 4.4.9 I have been using Mautic for several years. We are an authorized Microsoft Partner. We use Mautic instead of Salesforce for outbound campaigns. Over the past few months I have been hit by thou… --- ## [Adding composer for symphony amazon-mailer inside docker](https://forum.mautic.org/t/adding-composer-for-symphony-amazon-mailer-inside-docker/31305)
**Author:** [@wifi9823](https://forum.mautic.org/u/wifi9823)\ **Replies:** 5\ **Last updated:** [May 22, 2024, 11:34pm UTC](https://forum.mautic.org/t/adding-composer-for-symphony-amazon-mailer-inside-docker/31305 "2024-05-22T23:34:50Z")
Your software My Mautic version is: official prebuilt v5-apache (docker) Your problem My problem is: I want to install composer for amazon-mailer, however, when I try to install inside the mautic\_web container, I get … --- ## [Problem with Mautic.reorderTableData after upgrading to mautic 5.03](https://forum.mautic.org/t/problem-with-mautic-reordertabledata-after-upgrading-to-mautic-5-03/30990)
**Author:** [@rrpp.online](https://forum.mautic.org/u/rrpp.online)\ **Replies:** 4\ **Last updated:** [May 22, 2024, 1:25pm UTC](https://forum.mautic.org/t/problem-with-mautic-reordertabledata-after-upgrading-to-mautic-5-03/30990 "2024-05-22T13:25:00Z")
With the latest update 5.03, I noticed that the function to change the order of the leads table has disappeared. However, it seems to be something that only affected the leads table (the segments table works fine), have … --- ## [How to transfer database from 4.4.9 to 5.0?](https://forum.mautic.org/t/how-to-transfer-database-from-4-4-9-to-5-0/32127)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 0\ **Last updated:** [May 22, 2024, 8:13am UTC](https://forum.mautic.org/t/how-to-transfer-database-from-4-4-9-to-5-0/32127 "2024-05-22T08:13:17Z")
My Mautic version is:4.4.9 My PHP version is: 7.4.28 My Database type and version is:10.5.21-MariaDB Your problem My problem is: I have installed latest mautic 5.0 in docker. When I import the backup database from ma… --- ## [Integrate linkedin to mautic](https://forum.mautic.org/t/integrate-linkedin-to-mautic/32122)
**Author:** [@amrutha](https://forum.mautic.org/u/amrutha)\ **Replies:** 0\ **Last updated:** [May 21, 2024, 11:51am UTC](https://forum.mautic.org/t/integrate-linkedin-to-mautic/32122 "2024-05-21T11:51:21Z")
My Mautic version is:v4.4.10 My PHP version is: 8.0.30 My Database type and version is: 8.0.35-0ubuntu0.22.04.1 Your problem My problem is: Hello Guys I am new in mautic. This is good tool for digital marketing. I… --- ## [Dashboard displays Error 500](https://forum.mautic.org/t/dashboard-displays-error-500/24942)
**Author:** [@aichhoernchen](https://forum.mautic.org/u/aichhoernchen)\ **Replies:** 8\ **Last updated:** [May 21, 2024, 11:34am UTC](https://forum.mautic.org/t/dashboard-displays-error-500/24942 "2024-05-21T11:34:43Z")
Your software My Mautic version is: 4.2.0 My PHP version is: 7.4.0 My Database type and version is: mySQL5.7.38-0ubuntu0.18.04.1 Your problem My problem is: My Mautic installation works fine, but I can’t access the… --- ## [How to set up SES after upgrading from 4.x to 5.x](https://forum.mautic.org/t/how-to-set-up-ses-after-upgrading-from-4-x-to-5-x/32118)
**Author:** [@avi](https://forum.mautic.org/u/avi)\ **Replies:** 0\ **Last updated:** [May 20, 2024, 5:43pm UTC](https://forum.mautic.org/t/how-to-set-up-ses-after-upgrading-from-4-x-to-5-x/32118 "2024-05-20T17:43:34Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: I just upgraded from Mautic 4.x to 5.0.4 and realized t… --- ## [Number of fields in Contact Field](https://forum.mautic.org/t/number-of-fields-in-contact-field/32109)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 2\ **Last updated:** [May 20, 2024, 8:10am UTC](https://forum.mautic.org/t/number-of-fields-in-contact-field/32109 "2024-05-20T08:10:38Z")
Hello I would like to ask about the mode of saving data from forms in Mautic. I have some trouble understanding this process. For example, I have 4 separate forms for clients where they can sign up for our company’s s… --- ## [Add based on selected value from a field selection](https://forum.mautic.org/t/add-based-on-selected-value-from-a-field-selection/32100)
**Author:** [@chamilton](https://forum.mautic.org/u/chamilton)\ **Replies:** 0\ **Last updated:** [May 17, 2024, 5:15pm UTC](https://forum.mautic.org/t/add-based-on-selected-value-from-a-field-selection/32100 "2024-05-17T17:15:19Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.6.17-MariaDB-cll-lve-log Webhost: Name Cheap Softaculous Your problem My problem is: I created a form and s… --- ## [Please help me with use of header and Data fields in "send a webhook" (campaign) - action fields](https://forum.mautic.org/t/please-help-me-with-use-of-header-and-data-fields-in-send-a-webhook-campaign-action-fields/32096)
**Author:** [@gowtham2024](https://forum.mautic.org/u/gowtham2024)\ **Replies:** 1\ **Last updated:** [May 17, 2024, 8:40am UTC](https://forum.mautic.org/t/please-help-me-with-use-of-header-and-data-fields-in-send-a-webhook-campaign-action-fields/32096 "2024-05-17T08:40:27Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4 My Database type and version is: latest This is not problem but want to understand use of the feature “Send a webhook” in campaign action field. There… --- ## [IP Rotation ?](https://forum.mautic.org/t/ip-rotation/9552)
**Author:** [@mrpink](https://forum.mautic.org/u/mrpink)\ **Replies:** 3\ **Last updated:** [May 17, 2024, 5:35am UTC](https://forum.mautic.org/t/ip-rotation/9552 "2024-05-17T05:35:13Z")
Hello I’m new to Mautic, i have a vps and 4 ips, im wondering when i send emails from my smtp server can mautic rotate my ips or is it something i have to do manually once i have sent a certain amount? --- ## [Form Radio Group last option prechecked](https://forum.mautic.org/t/form-radio-group-last-option-prechecked/32084)
**Author:** [@chamilton](https://forum.mautic.org/u/chamilton)\ **Replies:** 1\ **Last updated:** [May 16, 2024, 5:07pm UTC](https://forum.mautic.org/t/form-radio-group-last-option-prechecked/32084 "2024-05-16T17:07:12Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.6.17-MariaDB-cll-lve-log Webhost: Name Cheap Softaculous Your problem I have made a form when I preview the … --- ## [Error after update to Mautic5](https://forum.mautic.org/t/error-after-update-to-mautic5/30513)
**Author:** [@carlosatfongo](https://forum.mautic.org/u/carlosatfongo)\ **Replies:** 10\ **Last updated:** [May 15, 2024, 6:45pm UTC](https://forum.mautic.org/t/error-after-update-to-mautic5/30513 "2024-05-15T18:45:02Z")
Your software My PHP version is : PHP 8.1.27 My MySQL/MariaDB version is: 10.6.12-MariaDB Updating/Installing Errors I’m Updating my server from Mautic 4.x to 5.0.1 via Command Line These errors are showing in the i… --- ## [Mautic 5 install on Windows 10](https://forum.mautic.org/t/mautic-5-install-on-windows-10/30293)
**Author:** [@pingvin81](https://forum.mautic.org/u/pingvin81)\ **Replies:** 4\ **Last updated:** [May 15, 2024, 11:35am UTC](https://forum.mautic.org/t/mautic-5-install-on-windows-10/30293 "2024-05-15T11:35:36Z")
Hi im trying to install Mautic 5 on windows 10. When I open installation page in console I see that some paths are not correct. Like http://www.mautic5.tld/C:/xampp/htdocs/mautic5/app/bundles/CoreBundle/Assets/css/librar… [Previous page](https://forum.mautic.org/c/support/8.md?page=36) [Next page](https://forum.mautic.org/c/support/8.md?page=38)