# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=38 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 39 --- ## [Visited URL not firing in campaign or segment](https://forum.mautic.org/t/visited-url-not-firing-in-campaign-or-segment/32050)
**Author:** [@merlin7c](https://forum.mautic.org/u/merlin7c)\ **Replies:** 6\ **Last updated:** [May 15, 2024, 10:56am UTC](https://forum.mautic.org/t/visited-url-not-firing-in-campaign-or-segment/32050 "2024-05-15T10:56:02Z")
Your software My Mautic version is:5.04 My PHP version is:8.1 My Database type and version is:10.5.17-MariaDB-cll-lve Your problem My problem is: The problem I have is there is a step in the campaign where if they … --- ## [Problem configuring the email settings](https://forum.mautic.org/t/problem-configuring-the-email-settings/32074)
**Author:** [@JNR](https://forum.mautic.org/u/JNR)\ **Replies:** 0\ **Last updated:** [May 15, 2024, 10:33am UTC](https://forum.mautic.org/t/problem-configuring-the-email-settings/32074 "2024-05-15T10:33:18Z")
Hello everyone Your software My Mautic version is: 4 My PHP version is: 8.1 My Database type and version is: 10.11.2-MariaDB-1 Your problem I installed Mautic on a VPS very well, but now I’m having a problem config… --- ## [Inaccurate email stats](https://forum.mautic.org/t/inaccurate-email-stats/32017)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 6\ **Last updated:** [May 15, 2024, 9:37am UTC](https://forum.mautic.org/t/inaccurate-email-stats/32017 "2024-05-15T09:37:39Z")
My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.11.2-MariaDB-1 My problem is: I send a weekly newsletter which I usually write in advance and schedule for sending later. The … --- ## [An exception occurred in the driver: SQLSTATE\[HY000\] \[2002\] php\_network\_getaddresses](https://forum.mautic.org/t/an-exception-occurred-in-the-driver-sqlstate-hy000-2002-php-network-getaddresses/32068)
**Author:** [@Tad0ms](https://forum.mautic.org/u/Tad0ms)\ **Replies:** 0\ **Last updated:** [May 14, 2024, 8:23pm UTC](https://forum.mautic.org/t/an-exception-occurred-in-the-driver-sqlstate-hy000-2002-php-network-getaddresses/32068 "2024-05-14T20:23:04Z")
Your software My Mautic version is: 5 (git pulled today) My PHP version is: 8.1.28 My Database type and version is: MySQL 5.7 Hosted on VPS Ubuntu 22 Your problem My problem is: Struggling to connect to an externa… --- ## [Segment Filter by Date?](https://forum.mautic.org/t/segment-filter-by-date/32038)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 1\ **Last updated:** [May 14, 2024, 6:56am UTC](https://forum.mautic.org/t/segment-filter-by-date/32038 "2024-05-14T06:56:39Z")
Your software My Mautic version is: 5.03 My PHP version is: 8.1 My Database type and version is: mysql 8 Your problem My problem is: I am trying to create a segment filter that is based upon a rolling date. In other… --- ## [Creating Note via API with Multiple Lines](https://forum.mautic.org/t/creating-note-via-api-with-multiple-lines/26399)
**Author:** [@ajtatum](https://forum.mautic.org/u/ajtatum)\ **Replies:** 2\ **Last updated:** [May 14, 2024, 6:52am UTC](https://forum.mautic.org/t/creating-note-via-api-with-multiple-lines/26399 "2024-05-14T06:52:51Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.3 My Database type and version is: MySQL 8.0.30 Installation Method: Installed via Cloudron Your problem My problem is: I’m currently using Make.com … --- ## [Install specific version of Marketplace plugin](https://forum.mautic.org/t/install-specific-version-of-marketplace-plugin/32034)
**Author:** [@fisch](https://forum.mautic.org/u/fisch)\ **Replies:** 2\ **Last updated:** [May 13, 2024, 7:21am UTC](https://forum.mautic.org/t/install-specific-version-of-marketplace-plugin/32034 "2024-05-13T07:21:59Z")
I would like to install the Custom Objects plugin from the Marketplace. The installation fails, there’s nothing in the logs, but I think it’s because it tries to install the latest stable version which is not compatible … --- ## [Help on Dockerized install of 5.0](https://forum.mautic.org/t/help-on-dockerized-install-of-5-0/32047)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 2\ **Last updated:** [May 13, 2024, 6:43am UTC](https://forum.mautic.org/t/help-on-dockerized-install-of-5-0/32047 "2024-05-13T06:43:33Z")
Hello, i’m using Mautic 4.x on a bare-metal host and want to move to Mautic 5.x and Docker as runtime environment. I found this repo on Github: But need some help to get this to run. I’ve installed Docker version 26.… --- ## [More than one condition on campaign](https://forum.mautic.org/t/more-than-one-condition-on-campaign/28569)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 5\ **Last updated:** [May 12, 2024, 8:20pm UTC](https://forum.mautic.org/t/more-than-one-condition-on-campaign/28569 "2024-05-12T20:20:19Z")
Hi, i am trying to create a campaign. In the campaign i want to check if the user has product value of ‘product’ or value of ‘product-number2’. Is there a way for me to do that without create 2 different condition boxe… --- ## [Update from Mautic 4.4.11 to 5.0.4 fails - memory exhausted](https://forum.mautic.org/t/update-from-mautic-4-4-11-to-5-0-4-fails-memory-exhausted/32019)
**Author:** [@Thario](https://forum.mautic.org/u/Thario)\ **Replies:** 5\ **Last updated:** [May 12, 2024, 5:06pm UTC](https://forum.mautic.org/t/update-from-mautic-4-4-11-to-5-0-4-fails-memory-exhausted/32019 "2024-05-12T17:06:59Z")
When updating in console from 4.4.11 to mautic 5.0.4 the apply --finish command fails with the memory exhausted. Db: 10.5.17-MariaDB Php: 8.0.30 memory\_limit: 8192M max\_execution\_time: 15000 I have quite old install… --- ## [Expected response code 250/251/252 but got code "550"](https://forum.mautic.org/t/expected-response-code-250-251-252-but-got-code-550/24245)
**Author:** [@movementbruce](https://forum.mautic.org/u/movementbruce)\ **Replies:** 2\ **Last updated:** [May 12, 2024, 2:39am UTC](https://forum.mautic.org/t/expected-response-code-250-251-252-but-got-code-550/24245 "2024-05-12T02:39:20Z")
When sending an email out, I get a number of “failed” emails with this message in the log: Expected response code 250/251/252 but got code “550”, with message "550 \ No such user hereAny idea why that is…… --- ## [PHP fatal error why installing Acquia’s Custom Objects plugin](https://forum.mautic.org/t/php-fatal-error-why-installing-acquia-s-custom-objects-plugin/31037)
**Author:** [@kafoalex](https://forum.mautic.org/u/kafoalex)\ **Replies:** 2\ **Last updated:** [May 11, 2024, 2:05pm UTC](https://forum.mautic.org/t/php-fatal-error-why-installing-acquia-s-custom-objects-plugin/31037 "2024-05-11T14:05:23Z")
Your software My Mautic version is: 5.02 My PHP version is: 8.0.21 My Database type and version is:MYSQL8 Your problem My problem is: Hello guys i got this error why installing Acquia’s Custom Objects plugin please… --- ## [Email editor bug v5.0.4-fpm](https://forum.mautic.org/t/email-editor-bug-v5-0-4-fpm/31984)
**Author:** [@elclay](https://forum.mautic.org/u/elclay)\ **Replies:** 1\ **Last updated:** [May 10, 2024, 6:25pm UTC](https://forum.mautic.org/t/email-editor-bug-v5-0-4-fpm/31984 "2024-05-10T18:25:30Z")
Your software My Mautic version is: v5.0.4-fpm My PHP version is: v8.1.28 My Database type and version is: mariadb v11.3.2 Your problem My problem is: The Mautic implementation is under docker and I use Nginx Proxy… --- ## [CustomHTML field value not passign for some users](https://forum.mautic.org/t/customhtml-field-value-not-passign-for-some-users/28022)
**Author:** [@umar872](https://forum.mautic.org/u/umar872)\ **Replies:** 1\ **Last updated:** [May 10, 2024, 2:26pm UTC](https://forum.mautic.org/t/customhtml-field-value-not-passign-for-some-users/28022 "2024-05-10T14:26:36Z")
Hello, I am encountering an issue with the Send Email Campaign API. Some users are unable to send the custom HTML field data successfully, while all other fields in the API call are accepted and the email campaign is cr… --- ## [Problems with Configuration Pages](https://forum.mautic.org/t/problems-with-configuration-pages/32002)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 3\ **Last updated:** [May 10, 2024, 2:00pm UTC](https://forum.mautic.org/t/problems-with-configuration-pages/32002 "2024-05-10T14:00:17Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 7.4.33 My Database type and version is: Percona 8 Your problem My problem is: I have a problem in 4 of my 5 Mautic installations. When I open the config… --- ## [Erorr form builder campaign in upload images mautic 3](https://forum.mautic.org/t/erorr-form-builder-campaign-in-upload-images-mautic-3/32029)
**Author:** [@dedi](https://forum.mautic.org/u/dedi)\ **Replies:** 1\ **Last updated:** [May 10, 2024, 11:42am UTC](https://forum.mautic.org/t/erorr-form-builder-campaign-in-upload-images-mautic-3/32029 "2024-05-10T11:42:27Z")
Your software My Mautic version is: My PHP version is: PHP Version 7.4.27 My Database type and version is: Mysql 7.2.27 Your problem My problem is: Problem: A bug occurred in the form builder when you wanted to cre… --- ## [Stuck on composer install - Undefined constant PDO::MYSQL\_ATTR\_USE\_BUFFERED\_QUERY](https://forum.mautic.org/t/stuck-on-composer-install-undefined-constant-pdo-mysql-attr-use-buffered-query/32024)
**Author:** [@jwhoski](https://forum.mautic.org/u/jwhoski)\ **Replies:** 8\ **Last updated:** [May 9, 2024, 11:21pm UTC](https://forum.mautic.org/t/stuck-on-composer-install-undefined-constant-pdo-mysql-attr-use-buffered-query/32024 "2024-05-09T23:21:15Z")
Trying to get this installed on a fresh debian 12 LAMP stack VM based upon the requirements defined on your site. Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: m… --- ## [Advice on sending segment emails (larger ones not completing)](https://forum.mautic.org/t/advice-on-sending-segment-emails-larger-ones-not-completing/32023)
**Author:** [@sophiamediallc](https://forum.mautic.org/u/sophiamediallc)\ **Replies:** 7\ **Last updated:** [May 9, 2024, 10:28pm UTC](https://forum.mautic.org/t/advice-on-sending-segment-emails-larger-ones-not-completing/32023 "2024-05-09T22:28:54Z")
Looking for some insight to improve out current process. We’ve got a Wordpress plugin that compiles a daily email based on some algos, creates a new segment email on mautic. Then we’re doing a post on that email to initi… --- ## [Twitter plugin url callback 500 error](https://forum.mautic.org/t/twitter-plugin-url-callback-500-error/32020)
**Author:** [@ncmon](https://forum.mautic.org/u/ncmon)\ **Replies:** 0\ **Last updated:** [May 9, 2024, 11:06am UTC](https://forum.mautic.org/t/twitter-plugin-url-callback-500-error/32020 "2024-05-09T11:06:12Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: mariaDB Your problem My problem is: URL call back ends with 500 error These errors are showing in the log: mautic.CRITI… --- ## [Reading data from a form on a website](https://forum.mautic.org/t/reading-data-from-a-form-on-a-website/32007)
**Author:** [@l.szymanski](https://forum.mautic.org/u/l.szymanski)\ **Replies:** 4\ **Last updated:** [May 9, 2024, 9:07am UTC](https://forum.mautic.org/t/reading-data-from-a-form-on-a-website/32007 "2024-05-09T09:07:07Z")
Currently, when a customer sends us an enquiry via a form, we only receive the content of the enquiry. I would like to be able to associate it with the user’s previous activity on our website. I have an idea: Mautic tr… --- ## [How to remove bounce status from a list of contacts?](https://forum.mautic.org/t/how-to-remove-bounce-status-from-a-list-of-contacts/14937)
**Author:** [@pboisdenghien](https://forum.mautic.org/u/pboisdenghien)\ **Replies:** 7\ **Last updated:** [May 9, 2024, 8:56am UTC](https://forum.mautic.org/t/how-to-remove-bounce-status-from-a-list-of-contacts/14937 "2024-05-09T08:56:45Z")
Hi, Due to Bounce managment errors with Amazon SES, many bounced contacts have valid email address I try to remove the bounce status by deleting the contacts an by reimporting them … The bounce status is still ther… --- ## [Migration from 5.0.3 to 5.0.4 doesn't work](https://forum.mautic.org/t/migration-from-5-0-3-to-5-0-4-doesnt-work/32018)
**Author:** [@myon](https://forum.mautic.org/u/myon)\ **Replies:** 0\ **Last updated:** [May 9, 2024, 7:42am UTC](https://forum.mautic.org/t/migration-from-5-0-3-to-5-0-4-doesnt-work/32018 "2024-05-09T07:42:26Z")
Your software My Mautic version is: 5.03 My PHP version is: 8.1.27 My Database type and version is: mysql 5.7.32-log Your problem My problem is: Migration from 5.0.3 to 5.0.4 doesn’t work Updating at the command li… --- ## [Using BCC or CC in "Send email to user" within Campaign Builder results in emails not being sent and a RFC2822 error in mautic-prod logs, as well as error on front end](https://forum.mautic.org/t/using-bcc-or-cc-in-send-email-to-user-within-campaign-builder-results-in-emails-not-being-sent-and-a-rfc2822-error-in-mautic-prod-logs-as-well-as-error-on-front-end/32014)
**Author:** [@andrewchildsza](https://forum.mautic.org/u/andrewchildsza)\ **Replies:** 0\ **Last updated:** [May 8, 2024, 8:48pm UTC](https://forum.mautic.org/t/using-bcc-or-cc-in-send-email-to-user-within-campaign-builder-results-in-emails-not-being-sent-and-a-rfc2822-error-in-mautic-prod-logs-as-well-as-error-on-front-end/32014 "2024-05-08T20:48:35Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.27 My Database type and version is: 10.3.39-MariaDB-1:10.3.39+maria Your problem When using a “Send email to user” block in the campaign editor, ente… --- ## [Error when sending a template in an individual email](https://forum.mautic.org/t/error-when-sending-a-template-in-an-individual-email/31777)
**Author:** [@rrpp.online](https://forum.mautic.org/u/rrpp.online)\ **Replies:** 0\ **Last updated:** [April 22, 2024, 1:29pm UTC](https://forum.mautic.org/t/error-when-sending-a-template-in-an-individual-email/31777 "2024-04-22T13:29:50Z")
Mautic My Mautic version is: 5.04 & 5.03 My PHP version is: 8.0 My Database type and version is: mariadb Your problem My problem is: After reading that the Mautic update has been quite radical, I’d like to add anoth… --- ## [Multilingual integration, how to translate form validation messages](https://forum.mautic.org/t/multilingual-integration-how-to-translate-form-validation-messages/6500)
**Author:** [@michiellucas](https://forum.mautic.org/u/michiellucas)\ **Replies:** 3\ **Last updated:** [May 7, 2024, 2:07pm UTC](https://forum.mautic.org/t/multilingual-integration-how-to-translate-form-validation-messages/6500 "2024-05-07T14:07:41Z")
Hello, i am using the API to embed forms in our Drupal 8 website, this is a multilingual website so i was wondering how can we translate the error messages like This is required. Our website is in 3 langua… --- ## [Test emails work, emails from cron/console don't work](https://forum.mautic.org/t/test-emails-work-emails-from-cron-console-dont-work/31983)
**Author:** [@tstiegler](https://forum.mautic.org/u/tstiegler)\ **Replies:** 3\ **Last updated:** [May 7, 2024, 12:48pm UTC](https://forum.mautic.org/t/test-emails-work-emails-from-cron-console-dont-work/31983 "2024-05-07T12:48:00Z")
Your software My Mautic version is: 5.0.4 My PHP version is: PHP Version 8.1.12-1ubuntu4.3 My Database type and version is: 8.0.35-0ubuntu0.23.04.1 Your problem Test emails work, emails from cron/console don’t work. … --- ## [API creates new contact instead of transform anonymous into known -?](https://forum.mautic.org/t/api-creates-new-contact-instead-of-transform-anonymous-into-known/13899)
**Author:** [@michaloptingo](https://forum.mautic.org/u/michaloptingo)\ **Replies:** 19\ **Last updated:** [May 7, 2024, 12:20pm UTC](https://forum.mautic.org/t/api-creates-new-contact-instead-of-transform-anonymous-into-known/13899 "2024-05-07T12:20:41Z")
Your software My Mautic version is: 2.16 My PHP version is:7.2 Your problem My problem is: I use Fluent Forms which has integration with Mautic and have the following problem: when Fluent Form is submitted I have … --- ## [Unable to successfully setup email sending for campaigns](https://forum.mautic.org/t/unable-to-successfully-setup-email-sending-for-campaigns/31949)
**Author:** [@ben.cooper](https://forum.mautic.org/u/ben.cooper)\ **Replies:** 2\ **Last updated:** [May 7, 2024, 12:02pm UTC](https://forum.mautic.org/t/unable-to-successfully-setup-email-sending-for-campaigns/31949 "2024-05-07T12:02:59Z")
Your software My Mautic version is: 5 My PHP version is: 8.1.28 My Database type and version is: 8.0.37, pdo\_mysql (docker compose) Your problem My problem is: When setting up the SMTP settings, the test email is s… --- ## [Integration linkedin to mautic](https://forum.mautic.org/t/integration-linkedin-to-mautic/31994)
**Author:** [@amrutha](https://forum.mautic.org/u/amrutha)\ **Replies:** 0\ **Last updated:** [May 7, 2024, 11:18am UTC](https://forum.mautic.org/t/integration-linkedin-to-mautic/31994 "2024-05-07T11:18:57Z")
My Mautic version is:v4.4.10 My PHP version is: 8.0.30 My Database type and version is: 8.0.35-0ubuntu0.22.04.1 Your problem My problem is: Hello Guys I am new in mautic. This is good tool for digital marketing. I… --- ## [Custom Object Auto Import](https://forum.mautic.org/t/custom-object-auto-import/31990)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [May 7, 2024, 10:08am UTC](https://forum.mautic.org/t/custom-object-auto-import/31990 "2024-05-07T10:08:31Z")
Hi All Following the thread: Has anyone imported Custom Objects successfully? - #7 by rcheesley, I wanted to know if anyone has a way of setting up an auto-import of both custom objects and normal custom fields? [Previous page](https://forum.mautic.org/c/support/8.md?page=37) [Next page](https://forum.mautic.org/c/support/8.md?page=39)