# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=39 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 40 --- ## [Mautic 5 database cleanup](https://forum.mautic.org/t/mautic-5-database-cleanup/31989)
**Author:** [@ashish01](https://forum.mautic.org/u/ashish01)\ **Replies:** 1\ **Last updated:** [May 7, 2024, 5:09am UTC](https://forum.mautic.org/t/mautic-5-database-cleanup/31989 "2024-05-07T05:09:57Z")
Your software My Mautic version is: 7 My PHP version is:8 My Database type and version is:mysql Your problem My problem is: I am using Mautic version 5 and want to clean up the database as my database grow up to 74… --- ## [Amazon SNS pending confirm (Mautic 4.0)](https://forum.mautic.org/t/amazon-sns-pending-confirm-mautic-4-0/30964)
**Author:** [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Replies:** 1\ **Last updated:** [May 7, 2024, 4:33am UTC](https://forum.mautic.org/t/amazon-sns-pending-confirm-mautic-4-0/30964 "2024-05-07T04:33:00Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4.33 My Database type and version is: Mariadb Your problem My problem is: I am trying to add SNS subscription in AWS but once I create the subscription i… --- ## [Issue on importing contacts though ssh](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962)
**Author:** [@killmasta93](https://forum.mautic.org/u/killmasta93)\ **Replies:** 7\ **Last updated:** [May 6, 2024, 3:12pm UTC](https://forum.mautic.org/t/issue-on-importing-contacts-though-ssh/31962 "2024-05-06T15:12:31Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4.33 My Database type and version is: mysql8.0 Your problem My problem is: hi , trying to upload the csv contacts on the backround but i keep getting … --- ## [Linkedin lntegration to mautic](https://forum.mautic.org/t/linkedin-lntegration-to-mautic/31975)
**Author:** [@obulamma](https://forum.mautic.org/u/obulamma)\ **Replies:** 1\ **Last updated:** [May 6, 2024, 10:45am UTC](https://forum.mautic.org/t/linkedin-lntegration-to-mautic/31975 "2024-05-06T10:45:04Z")
Your software My Mautic version is:v4.4.10 My PHP version is: 8.0.30 My Database type and version is: 8.0.35-0ubuntu0.22.04.1 Your problem My problem is: Hello Guys I am new in mautic. This is good tool for digit… --- ## [Synchronise Mautic to Nextlcoud contacts possible?](https://forum.mautic.org/t/synchronise-mautic-to-nextlcoud-contacts-possible/31847)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 4\ **Last updated:** [May 5, 2024, 10:03am UTC](https://forum.mautic.org/t/synchronise-mautic-to-nextlcoud-contacts-possible/31847 "2024-05-05T10:03:27Z")
Mautic 5.0.4 Is ist possible to synchronise Mautic with Nextcloud contacts? I yes, anywhere a tutorial for beginners like me? --- ## [Problemas no envio de Emails Segmento](https://forum.mautic.org/t/problemas-no-envio-de-emails-segmento/31963)
**Author:** [@franciscopaiva](https://forum.mautic.org/u/franciscopaiva)\ **Replies:** 0\ **Last updated:** [May 4, 2024, 12:28am UTC](https://forum.mautic.org/t/problemas-no-envio-de-emails-segmento/31963 "2024-05-04T00:28:41Z")
Instalei o Mautic e subi com uma lista de contatos antigos (poucos, cerca de 180 contatos). Criei um email de segmento, mas quando envio todos falham (nenhum é enviado). Em um outro segmento onde há um contato cadastra… --- ## [Update search filter in contact](https://forum.mautic.org/t/update-search-filter-in-contact/26035)
**Author:** [@simbiosi](https://forum.mautic.org/u/simbiosi)\ **Replies:** 5\ **Last updated:** [May 3, 2024, 7:17pm UTC](https://forum.mautic.org/t/update-search-filter-in-contact/26035 "2024-05-03T19:17:00Z")
hi, i wanna search in contact page dashboard with my custom fields. Is it possibile to update the search function? Thanks --- ## [Unsubscription test fails](https://forum.mautic.org/t/unsubscription-test-fails/30648)
**Author:** [@andrass](https://forum.mautic.org/u/andrass)\ **Replies:** 21\ **Last updated:** [May 3, 2024, 9:38am UTC](https://forum.mautic.org/t/unsubscription-test-fails/30648 "2024-05-03T09:38:59Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 7.4.33 Your problem I like to use AboutMy.email as part of my pre-flight checks, and was exited to see that Mautic is supporting the one-click unsubscribe… --- ## [M5 migration fails at doctrine:migrations:migrate](https://forum.mautic.org/t/m5-migration-fails-at-doctrinemigrate/31952)
**Author:** [@andrass](https://forum.mautic.org/u/andrass)\ **Replies:** 1\ **Last updated:** [May 3, 2024, 8:02am UTC](https://forum.mautic.org/t/m5-migration-fails-at-doctrinemigrate/31952 "2024-05-03T08:02:39Z")
Trying to upgrade from Mautic 4 to Mautic 5 on a Ubuntu VPS using the command-line. I have two instances, for two different domains, running on this server. One upgrade runs fine without hick-ups, the other breaks when … --- ## [Avatar png](https://forum.mautic.org/t/avatar-png/16423)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 14\ **Last updated:** [May 3, 2024, 4:10am UTC](https://forum.mautic.org/t/avatar-png/16423 "2024-05-03T04:10:40Z")
Your software CentOS 8.2 Safari / Firefox latest builds mautic 3.1.1 from github php 7.3.22 Your problem The avatar image is again not showing up. If a gravatar can not be found, will the avatar.png be used from th… --- ## [Avatar: Cannot edit and 404](https://forum.mautic.org/t/avatar-cannot-edit-and-404/5791)
**Author:** [@jd987](https://forum.mautic.org/u/jd987)\ **Replies:** 5\ **Last updated:** [May 3, 2024, 4:05am UTC](https://forum.mautic.org/t/avatar-cannot-edit-and-404/5791 "2024-05-03T04:05:21Z")
Just installed Mautic 1.2.4. The URL for the initial avatar for the admin user (and any other user) is http://i2.wp.com/{MY\_SITE\_URL}/media/images/avatar.png and obviously gives a 404. Also I am unable to edit … --- ## [Check if the submitter email already exists in the submissions form](https://forum.mautic.org/t/check-if-the-submitter-email-already-exists-in-the-submissions-form/30751)
**Author:** [@omar.vasquez](https://forum.mautic.org/u/omar.vasquez)\ **Replies:** 4\ **Last updated:** [May 2, 2024, 7:49pm UTC](https://forum.mautic.org/t/check-if-the-submitter-email-already-exists-in-the-submissions-form/30751 "2024-05-02T19:49:45Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0 My Database type and version is: MariaDB Your problem Is there some way to make the form to check if the submitter email already exists in the submis… --- ## [Horizontal/In-line Image Layout](https://forum.mautic.org/t/horizontal-in-line-image-layout/31944)
**Author:** [@riverbear](https://forum.mautic.org/u/riverbear)\ **Replies:** 0\ **Last updated:** [May 2, 2024, 2:19pm UTC](https://forum.mautic.org/t/horizontal-in-line-image-layout/31944 "2024-05-02T14:19:05Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.33 My Database type and version is: MySQL 5.7.40-43 I am trying to create a layout whereby I have a section and column that contain social media icons … --- ## [Migration process](https://forum.mautic.org/t/migration-process/31938)
**Author:** [@paul.piazza.pro](https://forum.mautic.org/u/paul.piazza.pro)\ **Replies:** 0\ **Last updated:** [May 2, 2024, 9:28am UTC](https://forum.mautic.org/t/migration-process/31938 "2024-05-02T09:28:44Z")
Hello Mautic Community! I’m happy to be part of this forum and engage with fellow Mautic enthusiasts. I’ve recently started using Mautic, exploring its capabilities through the HelloWorld Plugin. It’s been a week since… --- ## [Failed upgrade from 4 to 5](https://forum.mautic.org/t/failed-upgrade-from-4-to-5/31934)
**Author:** [@azmautic](https://forum.mautic.org/u/azmautic)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 11:01pm UTC](https://forum.mautic.org/t/failed-upgrade-from-4-to-5/31934 "2024-05-01T23:01:57Z")
Your software My Mautic version is: 5.latest My PHP version is: 8.0.3 My Database type and version is: MySQL Your problem My problem is: after upgrading via CLI logs are showing Mautic is down. These errors are sho… --- ## [Error 500 after installation (Step2)](https://forum.mautic.org/t/error-500-after-installation-step2/31929)
**Author:** [@darkcorner](https://forum.mautic.org/u/darkcorner)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 5:44pm UTC](https://forum.mautic.org/t/error-500-after-installation-step2/31929 "2024-05-01T17:44:18Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: MariaDB 10.11.6 Your problem I installed Mautic 5.0.4 using the script provided by the provider. I’ve tried sever… --- ## [Simply track image loads in emails](https://forum.mautic.org/t/simply-track-image-loads-in-emails/31924)
**Author:** [@pixuai](https://forum.mautic.org/u/pixuai)\ **Replies:** 5\ **Last updated:** [May 1, 2024, 10:43am UTC](https://forum.mautic.org/t/simply-track-image-loads-in-emails/31924 "2024-05-01T10:43:59Z")
Is there no simple way to track image loads / asset loads from emails? I simply want to know that an image was loaded in an email when opened and what contact loaded it. I have spent a day researching now and there seems… --- ## [I can't save changes and after that I get The connection has timed out](https://forum.mautic.org/t/i-cant-save-changes-and-after-that-i-get-the-connection-has-timed-out/31917)
**Author:** [@stevan314](https://forum.mautic.org/u/stevan314)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 6:42am UTC](https://forum.mautic.org/t/i-cant-save-changes-and-after-that-i-get-the-connection-has-timed-out/31917 "2024-05-01T06:42:10Z")
Your software My Mautic version is:5.0.4 My PHP version is: PHP 8.1 (ea-php81) My Database type and version is:MySQL , 8.0.36-cll-lve - MySQL Community Server - GPL Your problem My problem is: I have a fresh install… --- ## [Send Mautic Form to different Recipients based on Formfield](https://forum.mautic.org/t/send-mautic-form-to-different-recipients-based-on-formfield/24363)
**Author:** [@lufi](https://forum.mautic.org/u/lufi)\ **Replies:** 17\ **Last updated:** [April 30, 2024, 9:23pm UTC](https://forum.mautic.org/t/send-mautic-form-to-different-recipients-based-on-formfield/24363 "2024-04-30T21:23:25Z")
Hello, I am using Mautic now for about 1 year and just ran in a Challenge. I’ve a Mautic form with Radiobuttons where the User can select which Department he want to connect with. o General Question (1) o Sales (2) … --- ## [SendGrid addHeader X-SMTPAPI](https://forum.mautic.org/t/sendgrid-addheader-x-smtpapi/31912)
**Author:** [@sirchuck](https://forum.mautic.org/u/sirchuck)\ **Replies:** 0\ **Last updated:** [April 30, 2024, 2:17pm UTC](https://forum.mautic.org/t/sendgrid-addheader-x-smtpapi/31912 "2024-04-30T14:17:16Z")
My PHP version is: 7.4.33 My problem is: Using the official SendGrid PHP Library on GitHub, I can not seem to send the header: X-SMTPAPI. I have tried setting the basic PHP header(), The API’s addHeader() and the API’s… --- ## [Installing Mautic 5 with Nginx Unit](https://forum.mautic.org/t/installing-mautic-5-with-nginx-unit/31905)
**Author:** [@artol](https://forum.mautic.org/u/artol)\ **Replies:** 0\ **Last updated:** [April 30, 2024, 9:06am UTC](https://forum.mautic.org/t/installing-mautic-5-with-nginx-unit/31905 "2024-04-30T09:06:39Z")
Your software My Mautic version is: 5.15 My PHP version is: 8.2 My Database type and version is: mysql My unit config: { “listeners”: { “\*:80”: { “pass”: “routes” } }, "routes": \[ { "match": { … --- ## [Contacts being created by IP address but NOT being listed under "Anonymous" filter?](https://forum.mautic.org/t/contacts-being-created-by-ip-address-but-not-being-listed-under-anonymous-filter/31895)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 0\ **Last updated:** [April 29, 2024, 9:09pm UTC](https://forum.mautic.org/t/contacts-being-created-by-ip-address-but-not-being-listed-under-anonymous-filter/31895 "2024-04-29T21:09:22Z")
Hi, I’m noticing in my Mautic v5.0.4 version, that a bunch of Contacts are being created by IP address but they’re not being listed under the “Anonymous” filter. I know Mautic creates Contacts by IP address and they sh… --- ## [Bulk Contact Export : Email does not arrive](https://forum.mautic.org/t/bulk-contact-export-email-does-not-arrive/31169)
**Author:** [@andrewchildsza](https://forum.mautic.org/u/andrewchildsza)\ **Replies:** 15\ **Last updated:** [April 29, 2024, 4:14pm UTC](https://forum.mautic.org/t/bulk-contact-export-email-does-not-arrive/31169 "2024-04-29T16:14:12Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1 My Database type and version is: 10.3.39-MariaDB Your problem My problem is: Email containing link to download bulk export does not arrive. These err… --- ## [Emails are not being sent (First time installation)](https://forum.mautic.org/t/emails-are-not-being-sent-first-time-installation/31891)
**Author:** [@joel\_costa](https://forum.mautic.org/u/joel_costa)\ **Replies:** 0\ **Last updated:** [April 29, 2024, 1:37pm UTC](https://forum.mautic.org/t/emails-are-not-being-sent-first-time-installation/31891 "2024-04-29T13:37:18Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.0.30 My Database type and version is: 5.7.23-23 Your problem My problem is: After the initial setup, I noticed that emails are not being delivered. Test… --- ## [How to add new emails to an existing campaign?](https://forum.mautic.org/t/how-to-add-new-emails-to-an-existing-campaign/16879)
**Author:** [@beluga](https://forum.mautic.org/u/beluga)\ **Replies:** 5\ **Last updated:** [April 29, 2024, 12:53pm UTC](https://forum.mautic.org/t/how-to-add-new-emails-to-an-existing-campaign/16879 "2024-04-29T12:53:43Z")
Hi everyone! In the latest Mautic 3, how can I add new emails to a campaign so that users currently in that campaign will receive them? I understand that there’s an option to make users restart a campaign, but I don’t … --- ## [Help me verify if these features exist in the open source free latest Mautic](https://forum.mautic.org/t/help-me-verify-if-these-features-exist-in-the-open-source-free-latest-mautic/31654)
**Author:** [@narjes18](https://forum.mautic.org/u/narjes18)\ **Replies:** 2\ **Last updated:** [April 29, 2024, 10:49am UTC](https://forum.mautic.org/t/help-me-verify-if-these-features-exist-in-the-open-source-free-latest-mautic/31654 "2024-04-29T10:49:50Z")
Hi all, I have an urgent request! I am working on a project to find an open-source alternative of Adobe campaign v7 and I would like to analyze Mautic community free version. I would appreciate if someone help… --- ## [Can't go next step in installation process](https://forum.mautic.org/t/cant-go-next-step-in-installation-process/31823)
**Author:** [@xabi](https://forum.mautic.org/u/xabi)\ **Replies:** 1\ **Last updated:** [April 29, 2024, 9:17am UTC](https://forum.mautic.org/t/cant-go-next-step-in-installation-process/31823 "2024-04-29T09:17:42Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.10 My Database type and version is: mysql Ver 8.0.30 for Win64 on x86\_64 (MySQL Community Server - GPL) Your problem My problem is: When run the ins… --- ## [Mail Editor - Setting default values vor textblocks etc - possible?](https://forum.mautic.org/t/mail-editor-setting-default-values-vor-textblocks-etc-possible/31871)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [April 26, 2024, 2:23pm UTC](https://forum.mautic.org/t/mail-editor-setting-default-values-vor-textblocks-etc-possible/31871 "2024-04-26T14:23:02Z")
Mautic 5.0.4 Is it possible so set e.g. in Textblocks some default values like font, fontsize and so on? If not, it would a great improvement for further versions. --- ## [403 Error When Installing Version 5](https://forum.mautic.org/t/403-error-when-installing-version-5/31848)
**Author:** [@jjarrett](https://forum.mautic.org/u/jjarrett)\ **Replies:** 2\ **Last updated:** [April 26, 2024, 1:37pm UTC](https://forum.mautic.org/t/403-error-when-installing-version-5/31848 "2024-04-26T13:37:28Z")
Your software My Mautic version is: 5.04 My PHP version is: 7.4 My Database type and version is: No clue. Does this help? Server: DA PMA Signon (127.0.0.1 via TCP/IP) Server type: MySQL Server connection: SSL is not… --- ## [Landing page renders differently for logged-in users and visitors](https://forum.mautic.org/t/landing-page-renders-differently-for-logged-in-users-and-visitors/31864)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 0\ **Last updated:** [April 26, 2024, 9:03am UTC](https://forum.mautic.org/t/landing-page-renders-differently-for-logged-in-users-and-visitors/31864 "2024-04-26T09:03:14Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.27 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: The landing page builder renders differently in prev… [Previous page](https://forum.mautic.org/c/support/8.md?page=38) [Next page](https://forum.mautic.org/c/support/8.md?page=40)