# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=4 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 5 --- ## [Mautic 5.2.8 - messenger:consume email does not process messages from doctrine queue despite correct configuration](https://forum.mautic.org/t/mautic-5-2-8-messenger-consume-email-does-not-process-messages-from-doctrine-queue-despite-correct-configuration/37231)
**Author:** [@chapa](https://forum.mautic.org/u/chapa)\ **Replies:** 2\ **Last updated:** [February 1, 2026, 3:25am UTC](https://forum.mautic.org/t/mautic-5-2-8-messenger-consume-email-does-not-process-messages-from-doctrine-queue-despite-correct-configuration/37231 "2026-02-01T03:25:29Z")
Your software My Mautic version is:5.2.8 My PHP version is: 8.3 My Database type and version is: MySQL/MariaDB OS: Ubuntu 24 (dedicated server, no Docker) Problem Description: I have configured Mautic to use Doctri… --- ## [Mautic v5 Dockerization & Migration Guide - Prevent Internal Server Error & Failed Database Migration](https://forum.mautic.org/t/mautic-v5-dockerization-migration-guide-prevent-internal-server-error-failed-database-migration/34953)
**Author:** [@aymen](https://forum.mautic.org/u/aymen)\ **Replies:** 1\ **Last updated:** [January 31, 2026, 8:33am UTC](https://forum.mautic.org/t/mautic-v5-dockerization-migration-guide-prevent-internal-server-error-failed-database-migration/34953 "2026-01-31T08:33:43Z")
Overview This document outlines the step-by-step process to export the database from the live Mautic instance, set up a Dockerized version of Mautic, and migrate the database for testing and future deployment. Object… --- ## [Database queue for email in Mautic 5 doesn't work as expected](https://forum.mautic.org/t/database-queue-for-email-in-mautic-5-doesnt-work-as-expected/34696)
**Author:** [@aaloch](https://forum.mautic.org/u/aaloch)\ **Replies:** 1\ **Last updated:** [January 31, 2026, 1:33am UTC](https://forum.mautic.org/t/database-queue-for-email-in-mautic-5-doesnt-work-as-expected/34696 "2026-01-31T01:33:19Z")
Your software My Mautic version is: 5 ( latest from the download page ) My PHP version is: PHP Version 8.1.2-1ubuntu2.20 My Database type and version is: 10.6.18-MariaDB-0ubuntu0.22.04.1 My Doctrine driver: pdo\_mysql … --- ## [\[FIX AVAILABLE\] Confirmation buttons broken in Russian/Arabic/Chinese - PR #15805 submitted](https://forum.mautic.org/t/fix-available-confirmation-buttons-broken-in-russian-arabic-chinese-pr-15805-submitted/37211)
**Author:** [@zaharovrd](https://forum.mautic.org/u/zaharovrd)\ **Replies:** 5\ **Last updated:** [January 26, 2026, 8:42pm UTC](https://forum.mautic.org/t/fix-available-confirmation-buttons-broken-in-russian-arabic-chinese-pr-15805-submitted/37211 "2026-01-26T20:42:49Z")
Issue: Confirmation Buttons Show Unicode Escapes in Non-Latin Languages Status: :white\_check\_mark: Fix submitted as PR #(ваш номер PR) Affects: Mautic 6.x & 7.x Priority: High (internationalization bug) The Problem Us… --- ## [Can't create a new standalone form](https://forum.mautic.org/t/cant-create-a-new-standalone-form/37194)
**Author:** [@siteleas](https://forum.mautic.org/u/siteleas)\ **Replies:** 8\ **Last updated:** [January 26, 2026, 10:06am UTC](https://forum.mautic.org/t/cant-create-a-new-standalone-form/37194 "2026-01-26T10:06:07Z")
I have Mautic 6.07 installed. I am trying to create a new standalone form, but when I save the form, it gives me an error and then fails to save the form. The buttons for saving the form are disabled, and there is no err… --- ## [After upgrading from Mautic 4.4.7 to 5.2.9, the legacy email template builder does not work](https://forum.mautic.org/t/after-upgrading-from-mautic-4-4-7-to-5-2-9-the-legacy-email-template-builder-does-not-work/37165)
**Author:** [@raian](https://forum.mautic.org/u/raian)\ **Replies:** 2\ **Last updated:** [January 22, 2026, 11:37am UTC](https://forum.mautic.org/t/after-upgrading-from-mautic-4-4-7-to-5-2-9-the-legacy-email-template-builder-does-not-work/37165 "2026-01-22T11:37:50Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem Problem Summary: After upgrading from Mautic 4.4.7 to 5.2.9, the legacy Froala-based email template builder shows… --- ## [Clarity on the Method to Insert Forms into Pages with GrapeJS](https://forum.mautic.org/t/clarity-on-the-method-to-insert-forms-into-pages-with-grapejs/21117)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 4\ **Last updated:** [January 19, 2026, 6:34am UTC](https://forum.mautic.org/t/clarity-on-the-method-to-insert-forms-into-pages-with-grapejs/21117 "2026-01-19T06:34:49Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.23 (1024MB RAM Allocated to PHP) My Database type and version is: 10.4.21-MariaDB MariaDB Server Hello, new user here starting with version 4. When in… --- ## [{form=ID} not working. How to include forms into GrapeJS and MJML?](https://forum.mautic.org/t/form-id-not-working-how-to-include-forms-into-grapejs-and-mjml/37164)
**Author:** [@raouf007](https://forum.mautic.org/u/raouf007)\ **Replies:** 2\ **Last updated:** [January 18, 2026, 7:21am UTC](https://forum.mautic.org/t/form-id-not-working-how-to-include-forms-into-grapejs-and-mjml/37164 "2026-01-18T07:21:23Z")
Your software My Mautic version is: 5.11 My PHP version is: 8.2.29 My Database type and version is: 10.6.22-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: the token {form=ID} doesn’t work any more, i’m was usi… --- ## [AWS SMTP](https://forum.mautic.org/t/aws-smtp/36987)
**Author:** [@finive](https://forum.mautic.org/u/finive)\ **Replies:** 9\ **Last updated:** [January 11, 2026, 10:22pm UTC](https://forum.mautic.org/t/aws-smtp/36987 "2026-01-11T22:22:03Z")
I’m struggling to get SMTP to work via AWS SES. I have tested and know my credentials are good. I get this error: Failed to authenticate on SMTP server with username “AKIATEZRKFPFQNO2GJ6P” using the following authentic… --- ## [Can Mautic email tracking pixel code be placed on other email mailing platforms?](https://forum.mautic.org/t/can-mautic-email-tracking-pixel-code-be-placed-on-other-email-mailing-platforms/20330)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 19\ **Last updated:** [January 11, 2026, 6:38am UTC](https://forum.mautic.org/t/can-mautic-email-tracking-pixel-code-be-placed-on-other-email-mailing-platforms/20330 "2026-01-11T06:38:41Z")
I use different platforms for mailing our contacts. Is it possible to track those opens and clicks back to the Mautic contact (if existent) with a tracking pixel? If so, what would the code look like? Any comment woul… --- ## [Ongoing Issue with Mautic v6 and Dynamic Content](https://forum.mautic.org/t/ongoing-issue-with-mautic-v6-and-dynamic-content/36273)
**Author:** [@acgreen25](https://forum.mautic.org/u/acgreen25)\ **Replies:** 1\ **Last updated:** [January 8, 2026, 1:19pm UTC](https://forum.mautic.org/t/ongoing-issue-with-mautic-v6-and-dynamic-content/36273 "2026-01-08T13:19:57Z")
Hi! I’ve been attempting to run Mautic v6.0.3 (Apache) in a containerized environment on QNAP Container Station using Docker Compose. The stack includes separate containers for the app, cron jobs, and queue worker, alon… --- ## [Update from 5 to 6 is done through the composer but the home page keep directing to the installer page](https://forum.mautic.org/t/update-from-5-to-6-is-done-through-the-composer-but-the-home-page-keep-directing-to-the-installer-page/37151)
**Author:** [@whatever](https://forum.mautic.org/u/whatever)\ **Replies:** 0\ **Last updated:** [January 8, 2026, 12:10pm UTC](https://forum.mautic.org/t/update-from-5-to-6-is-done-through-the-composer-but-the-home-page-keep-directing-to-the-installer-page/37151 "2026-01-08T12:10:51Z")
Your software My Mautic version is: 6.0.7 My PHP version is: 8.3.20 My Database type and version is: MySQL 8 Your problem My problem is: Update from 5 to 6 is done through the composer, but the home page keep direct… --- ## [Owner reply-to bug](https://forum.mautic.org/t/owner-reply-to-bug/34831)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 1\ **Last updated:** [January 7, 2026, 1:38pm UTC](https://forum.mautic.org/t/owner-reply-to-bug/34831 "2026-01-07T13:38:20Z")
Your software My Mautic version is: 5.2.1 My PHP version is:8.1.31 My Database type and version is: 10.5.27-MariaDB-ubu2004 Your problem My problem is: I’m able to set the FROM for my emails to the contact owner, bu… --- ## [Mautic 6.x – Forms preview and submit return 500 with no logs generated](https://forum.mautic.org/t/mautic-6-x-forms-preview-and-submit-return-500-with-no-logs-generated/37128)
**Author:** [@chapa](https://forum.mautic.org/u/chapa)\ **Replies:** 1\ **Last updated:** [December 30, 2025, 2:25pm UTC](https://forum.mautic.org/t/mautic-6-x-forms-preview-and-submit-return-500-with-no-logs-generated/37128 "2025-12-30T14:25:37Z")
Your software My Mautic version is:v6.0.7 My PHP version is: 8.3.28 My Database type and version is: 10.6.24-MariaDB-ubu2204 Your problem My problem is: Mautic 6.x – Forms preview and submit return 500 with no logs … --- ## [Issue setting up email using Amazone SES on Mautic 6](https://forum.mautic.org/t/issue-setting-up-email-using-amazone-ses-on-mautic-6/35542)
**Author:** [@kafoalex](https://forum.mautic.org/u/kafoalex)\ **Replies:** 4\ **Last updated:** [December 24, 2025, 9:59pm UTC](https://forum.mautic.org/t/issue-setting-up-email-using-amazone-ses-on-mautic-6/35542 "2025-12-24T21:59:37Z")
Hello Mautic community, I’m currently facing an issue configuring Amazon SES with Mautic 6. In Mautic 4, there was an AWS plugin available, but it seems to be missing in version 6. Has anyone successfully integrated Amaz… --- ## [Mautic TWIG Advanced Templates Bundle](https://forum.mautic.org/t/mautic-twig-advanced-templates-bundle/26571)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 31\ **Last updated:** [December 22, 2025, 10:42pm UTC](https://forum.mautic.org/t/mautic-twig-advanced-templates-bundle/26571 "2025-12-22T22:42:53Z")
Debian stable Mautic 4.4.5 PHP 7.4.33 Newest from Debian stable Updating/Installing Errors I am (delete as applicable): Installing TWIG Plugin MauticAdvancedTemplatesBundle These errors are showing in the installer … --- ## [How do I correctly set up a weekly recurring campaign email in Mautic 5.2.7 that reliably sends every Friday at a specific time?](https://forum.mautic.org/t/how-do-i-correctly-set-up-a-weekly-recurring-campaign-email-in-mautic-5-2-7-that-reliably-sends-every-friday-at-a-specific-time/37043)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 6\ **Last updated:** [December 22, 2025, 8:56pm UTC](https://forum.mautic.org/t/how-do-i-correctly-set-up-a-weekly-recurring-campaign-email-in-mautic-5-2-7-that-reliably-sends-every-friday-at-a-specific-time/37043 "2025-12-22T20:56:46Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.3 My Database type and version is: Mariadb Operator Your problem I need the correct, stable way to configure a weekly recurring email in Mautic 5.2.7. M… --- ## [Tired old topic I can't install...](https://forum.mautic.org/t/tired-old-topic-i-cant-install/6727)
**Author:** [@midihipi](https://forum.mautic.org/u/midihipi)\ **Replies:** 3\ **Last updated:** [December 19, 2025, 9:05pm UTC](https://forum.mautic.org/t/tired-old-topic-i-cant-install/6727 "2025-12-19T21:05:15Z")
I am using a vps with ispconfig installed. I have a .ml domain name for testing. I have a virtual server set up for that domain and I have uploaded and mautic to it’s root, but no joy! My permissions are set like any oth… --- ## [On Preference Center Page, Make {successmessage} Only Appear on Success](https://forum.mautic.org/t/on-preference-center-page-make-successmessage-only-appear-on-success/37101)
**Author:** [@timl](https://forum.mautic.org/u/timl)\ **Replies:** 0\ **Last updated:** [December 18, 2025, 8:53pm UTC](https://forum.mautic.org/t/on-preference-center-page-make-successmessage-only-appear-on-success/37101 "2025-12-18T20:53:10Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.3.6 My Database type and version is: Your problem My problem is: On my Preference Center page, the {successmessage} message always appears. Seems like i… --- ## [Hiding Segment IDs on Preference Center Pages](https://forum.mautic.org/t/hiding-segment-ids-on-preference-center-pages/37100)
**Author:** [@timl](https://forum.mautic.org/u/timl)\ **Replies:** 0\ **Last updated:** [December 18, 2025, 8:49pm UTC](https://forum.mautic.org/t/hiding-segment-ids-on-preference-center-pages/37100 "2025-12-18T20:49:54Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.3.6 My Database type and version is: Your problem My problem is: On preference center pages, the segment list includes internal ID’s. I’d like to just s… --- ## [Create plain text email in mautic](https://forum.mautic.org/t/create-plain-text-email-in-mautic/29742)
**Author:** [@loki63](https://forum.mautic.org/u/loki63)\ **Replies:** 9\ **Last updated:** [December 17, 2025, 6:56pm UTC](https://forum.mautic.org/t/create-plain-text-email-in-mautic/29742 "2025-12-17T18:56:12Z")
Your software My Mautic version is: 3.2.0 My PHP version is: 7.4.3 Your problem I’m looking to create a plain text email in mautic. I know there is an option to set plain text version in the advanced tab in email set… --- ## [Email Unsubscribe-Header and Email-Type outside of Campaigns](https://forum.mautic.org/t/email-unsubscribe-header-and-email-type-outside-of-campaigns/30663)
**Author:** [@jvdeko](https://forum.mautic.org/u/jvdeko)\ **Replies:** 9\ **Last updated:** [December 17, 2025, 5:38pm UTC](https://forum.mautic.org/t/email-unsubscribe-header-and-email-type-outside-of-campaigns/30663 "2025-12-17T17:38:03Z")
Mautic-Version: Version 4.4.11 Hello, i learned that the List-Unsubscribe Header is set automatically from Mautic as of Version 4.4.11, depending on the Email-Type (Transactional/Marketing) which can be defined in the “… --- ## [Unable to edit any template in Mautic 7 RC](https://forum.mautic.org/t/unable-to-edit-any-template-in-mautic-7-rc/37070)
**Author:** [@trouble](https://forum.mautic.org/u/trouble)\ **Replies:** 1\ **Last updated:** [December 17, 2025, 2:27pm UTC](https://forum.mautic.org/t/unable-to-edit-any-template-in-mautic-7-rc/37070 "2025-12-17T14:27:55Z")
Your software My Mautic version is: 7.0.0-rc2 My PHP version is: 8.3 My Database type and version is: 11.4.9-MariaDB-deb12-log Your problem My problem is: The email template is shown. But nothing is clickable T… --- ## [Creating a new email - Code Mode (v7)](https://forum.mautic.org/t/creating-a-new-email-code-mode-v7/37088)
**Author:** [@trouble](https://forum.mautic.org/u/trouble)\ **Replies:** 1\ **Last updated:** [December 17, 2025, 1:56pm UTC](https://forum.mautic.org/t/creating-a-new-email-code-mode-v7/37088 "2025-12-17T13:56:58Z")
Your software My Mautic version is: 7.0.0-RC My PHP version is: PHP Version 8.3.28 My Database type and version is: 11.4.9-MariaDB-deb12-log Your problem My problem is: Nothing happens when I select code mode to … --- ## [API for campaigns broken?](https://forum.mautic.org/t/api-for-campaigns-broken/28226)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 8\ **Last updated:** [December 17, 2025, 4:20am UTC](https://forum.mautic.org/t/api-for-campaigns-broken/28226 "2025-12-17T04:20:44Z")
I experimented a bit with the API to create campaigns. I used the data JSON of an existing one and send it to the API. The new campaign was created, but: 1.) all the nodes of the campaign ended up top left on the canva… --- ## [Using webhook to validate data in campaigns](https://forum.mautic.org/t/using-webhook-to-validate-data-in-campaigns/37081)
**Author:** [@jeroenverschoor](https://forum.mautic.org/u/jeroenverschoor)\ **Replies:** 3\ **Last updated:** [December 16, 2025, 1:18pm UTC](https://forum.mautic.org/t/using-webhook-to-validate-data-in-campaigns/37081 "2025-12-16T13:18:32Z")
I’m struggeling with using a webhook within a campaign to validate the email address before it is stored and used. I can add the Webhook, but is seems I cannot process data received from the webhook. For example: add a … --- ## [Email notifications display tokens instead of empty space](https://forum.mautic.org/t/email-notifications-display-tokens-instead-of-empty-space/31856)
**Author:** [@jtimana](https://forum.mautic.org/u/jtimana)\ **Replies:** 2\ **Last updated:** [December 15, 2025, 4:21pm UTC](https://forum.mautic.org/t/email-notifications-display-tokens-instead-of-empty-space/31856 "2025-12-15T16:21:00Z")
Your software My Mautic version is: 4.4.12 My PHP version is: 8.0 My Database type and version is: MariaDB 10.6 Your problem My problem is: After we setup the email notifications when someone submits a form, any emp… --- ## [Mautic 6.0.7 on Hostinger: Campaign Trigger & Core Segment Filters Failing After Clean Install](https://forum.mautic.org/t/mautic-6-0-7-on-hostinger-campaign-trigger-core-segment-filters-failing-after-clean-install/37024)
**Author:** [@simonld](https://forum.mautic.org/u/simonld)\ **Replies:** 8\ **Last updated:** [December 12, 2025, 7:07pm UTC](https://forum.mautic.org/t/mautic-6-0-7-on-hostinger-campaign-trigger-core-segment-filters-failing-after-clean-install/37024 "2025-12-12T19:07:25Z")
Your software My Mautic version is: 6.0.7 My PHP version is: 8.2 My Database type and version is: the latest MariaDB version (Hostinger) Subject: Mautic 6.0.7 on Hostinger: Campaign Trigger & Core Segment Filters Fai… --- ## [Mautic 5.0.3 AWS SNS endpoint is not working. GIve a solution to handle bounce and Complaint emails](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334)
**Author:** [@shishir](https://forum.mautic.org/u/shishir)\ **Replies:** 60\ **Last updated:** [December 12, 2025, 10:48am UTC](https://forum.mautic.org/t/mautic-5-0-3-aws-sns-endpoint-is-not-working-give-a-solution-to-handle-bounce-and-complaint-emails/31334 "2025-12-12T10:48:15Z")
Your software My Mautic version is:5.0.3 My PHP version is:8.1 My Database type and version is: Mysql 8.0.36 Hi Mauitc Aws Sns endpoint is showing pending confirmation. What is the correct endpoint URL. Please provi… --- ## [500 Error on new Install](https://forum.mautic.org/t/500-error-on-new-install/37033)
**Author:** [@imvain2](https://forum.mautic.org/u/imvain2)\ **Replies:** 2\ **Last updated:** [December 10, 2025, 10:46am UTC](https://forum.mautic.org/t/500-error-on-new-install/37033 "2025-12-10T10:46:40Z")
I just installed Mautic 6 .0.7 via Softaculous. When I go to the URL I get a 500 error. After digging into the logs I found this error: mautic.CRITICAL: Uncaught PHP Exception Error: “Failed opening required ‘/MYPATH/v… [Previous page](https://forum.mautic.org/c/support/8.md?page=3) [Next page](https://forum.mautic.org/c/support/8.md?page=5)