# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=40 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 41 --- ## [MauticFormCallback is not defined](https://forum.mautic.org/t/mauticformcallback-is-not-defined/31857)
**Author:** [@jtimana](https://forum.mautic.org/u/jtimana)\ **Replies:** 0\ **Last updated:** [April 25, 2024, 11:30pm UTC](https://forum.mautic.org/t/mauticformcallback-is-not-defined/31857 "2024-04-25T23:30:07Z")
Your software My Mautic version is: 4.4.12 My PHP version is: 8.0 My Database type and version is: mariadb 10.6 Your problem My problem is: I’m trying to add custom JS validation using Mautic’s JS API, but I’m getti… --- ## [Issue with Linking Custom Objects together via API](https://forum.mautic.org/t/issue-with-linking-custom-objects-together-via-api/31841)
**Author:** [@kafoalex](https://forum.mautic.org/u/kafoalex)\ **Replies:** 0\ **Last updated:** [April 25, 2024, 10:06am UTC](https://forum.mautic.org/t/issue-with-linking-custom-objects-together-via-api/31841 "2024-04-25T10:06:43Z")
Your software My Mautic version is:4.4.11 My PHP version is:7.4 My Database type and version is:10.3.39-MariaDB Your problem My problem is: Issue with Linking Custom Objects together via API These errors are showin… --- ## [Mautic 5.0.4 images return 404](https://forum.mautic.org/t/mautic-5-0-4-images-return-404/31827)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 1\ **Last updated:** [April 25, 2024, 9:36am UTC](https://forum.mautic.org/t/mautic-5-0-4-images-return-404/31827 "2024-04-25T09:36:51Z")
My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.11.2-MariaDB-1 Your problem My problem is: When I issue a request for an image file (.i.e.: /media/images/phpondocker.png) ma… --- ## [Getting 500 error after upgrade](https://forum.mautic.org/t/getting-500-error-after-upgrade/31813)
**Author:** [@jeroenverschoor](https://forum.mautic.org/u/jeroenverschoor)\ **Replies:** 2\ **Last updated:** [April 24, 2024, 4:22pm UTC](https://forum.mautic.org/t/getting-500-error-after-upgrade/31813 "2024-04-24T16:22:19Z")
Your software My Mautic version is: Upgrade from 4 to 5 My PHP version is: 8.0.30 My Database type and version is: MariaDB 10.5.24 Your problem My problem is: While upgrading, from the frontend, the process got stu… --- ## [I use gmail to check the bounce but it doesn't work](https://forum.mautic.org/t/i-use-gmail-to-check-the-bounce-but-it-doesnt-work/26316)
**Author:** [@yumemiex](https://forum.mautic.org/u/yumemiex)\ **Replies:** 4\ **Last updated:** [April 24, 2024, 2:42pm UTC](https://forum.mautic.org/t/i-use-gmail-to-check-the-bounce-but-it-doesnt-work/26316 "2024-04-24T14:42:05Z")
Your software My Mautic version is:4 My PHP version is: My Database type and version is: Your problem My problem is: I use Gmail to check the mail bounce but it doesn’t work, my SMTP and IMAP are both success, and I… --- ## [Failed to authenticate on SMTP server, 0 possible authenticators](https://forum.mautic.org/t/failed-to-authenticate-on-smtp-server-0-possible-authenticators/23563)
**Author:** [@kjxavier](https://forum.mautic.org/u/kjxavier)\ **Replies:** 5\ **Last updated:** [April 24, 2024, 2:28pm UTC](https://forum.mautic.org/t/failed-to-authenticate-on-smtp-server-0-possible-authenticators/23563 "2024-04-24T14:28:59Z")
Your software My PHP version is :7.4 My MySQL/MariaDB version is : MariaDB version Installing Errors I am : Installing installing via (delete as applicable) : Web These errors are showing in the installer : Failed … --- ## [Extended Custom Fields](https://forum.mautic.org/t/extended-custom-fields/31817)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [April 24, 2024, 7:16am UTC](https://forum.mautic.org/t/extended-custom-fields/31817 "2024-04-24T07:16:09Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MariaDB 10.4 Your problem My problem is : We need to add around 300 custom fields in Mautic 4.4.4 and see that there were iss… --- ## [Submitted forms are not visible anymore](https://forum.mautic.org/t/submitted-forms-are-not-visible-anymore/31787)
**Author:** [@saschafoerster](https://forum.mautic.org/u/saschafoerster)\ **Replies:** 4\ **Last updated:** [April 23, 2024, 8:47pm UTC](https://forum.mautic.org/t/submitted-forms-are-not-visible-anymore/31787 "2024-04-23T20:47:25Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: MariaDB, 10.6.17 Your problem My problem is: the results of my forms are not visible anymore after updating from 5.0.… --- ## [Send Immediately vs. Queue](https://forum.mautic.org/t/send-immediately-vs-queue/31811)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 1\ **Last updated:** [April 23, 2024, 4:41pm UTC](https://forum.mautic.org/t/send-immediately-vs-queue/31811 "2024-04-23T16:41:14Z")
Your software v4.4.11 My PHP version is : 8.0 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 10.5 Fairly large Mautic instance with 1.5 million contacts. A couple times a week my client sen… --- ## [Error while updating from 4.4.11 to 5.0.3 (No Composer)](https://forum.mautic.org/t/error-while-updating-from-4-4-11-to-5-0-3-no-composer/30839)
**Author:** [@carlosatfongo](https://forum.mautic.org/u/carlosatfongo)\ **Replies:** 7\ **Last updated:** [April 3, 2024, 5:28pm UTC](https://forum.mautic.org/t/error-while-updating-from-4-4-11-to-5-0-3-no-composer/30839 "2024-04-03T17:28:02Z")
Your software My PHP version is : PHP 8.0.30 (cli) My MySQL/MariaDB version is : er 15.1 Distrib 10.6.16-MariaDB Updating/Installing Errors I am Updating from Mautic 4.4.11 to 5.0.3 Upgrading/installing via (delete … --- ## [Changed "cache" folder to 777 and error log still shows "Unable to create the "cache" directory"](https://forum.mautic.org/t/changed-cache-folder-to-777-and-error-log-still-shows-unable-to-create-the-cache-directory/31763)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 5\ **Last updated:** [April 23, 2024, 1:42pm UTC](https://forum.mautic.org/t/changed-cache-folder-to-777-and-error-log-still-shows-unable-to-create-the-cache-directory/31763 "2024-04-23T13:42:33Z")
Your software My Mautic version is: 5 My PHP version is: 8.0.30 My Database type and version is: MariaDB 10.3.39 Your problem My problem is: Mautic login page won’t load These errors are showing in the log: \[Sun … --- ## [GrapesJsBuilderIntegration Mautic issue](https://forum.mautic.org/t/grapesjsbuilderintegration-mautic-issue/31798)
**Author:** [@gowtham2024](https://forum.mautic.org/u/gowtham2024)\ **Replies:** 4\ **Last updated:** [April 23, 2024, 1:19pm UTC](https://forum.mautic.org/t/grapesjsbuilderintegration-mautic-issue/31798 "2024-04-23T13:19:24Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4 My Database type and version is: mysql (latest) Your problem My problem is: Mautic has been integrated with vtigercrm for information exchange and i… --- ## [PHP Error : include(/config/paths.php)](https://forum.mautic.org/t/php-error-include-config-paths-php/31799)
**Author:** [@imhiri](https://forum.mautic.org/u/imhiri)\ **Replies:** 2\ **Last updated:** [April 23, 2024, 1:17pm UTC](https://forum.mautic.org/t/php-error-include-config-paths-php/31799 "2024-04-23T13:17:31Z")
Your software My Mautic version is: 5 My PHP version is:8.1 My Database type and version is: 10 Your problem My problem is: I have a php error and my platform is offline These errors are showing in the log: PHP Wa… --- ## [Allowing member to update their own profile](https://forum.mautic.org/t/allowing-member-to-update-their-own-profile/31803)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 0\ **Last updated:** [April 23, 2024, 12:57pm UTC](https://forum.mautic.org/t/allowing-member-to-update-their-own-profile/31803 "2024-04-23T12:57:47Z")
Does Mautic have the way to allow members to update their own profile or email address like via link in email footer etc. We want to add this link because we have member wanting to receive our subscription on a differen… --- ## [Upgrade from MAUTIC 4.4.10 --\> 5.0.1 problem](https://forum.mautic.org/t/upgrade-from-mautic-4-4-10-5-0-1-problem/30494)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 12\ **Last updated:** [April 23, 2024, 9:15am UTC](https://forum.mautic.org/t/upgrade-from-mautic-4-4-10-5-0-1-problem/30494 "2024-04-23T09:15:48Z")
Your software My Mautic version is: 5.0.1 My PHP version is: 8.0.28 My Database type and version is: MySQL 8.0.35 Your problem My problem is: After upgrade from 4.4.10 → 5.0.1 I’m getting red offline error message … --- ## [Problem with mautic:segments:update out of memory Mautic5](https://forum.mautic.org/t/problem-with-mauticupdate-out-of-memory-mautic5/31781)
**Author:** [@mgaido](https://forum.mautic.org/u/mgaido)\ **Replies:** 4\ **Last updated:** [April 22, 2024, 9:35pm UTC](https://forum.mautic.org/t/problem-with-mauticupdate-out-of-memory-mautic5/31781 "2024-04-22T21:35:48Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.0.30 My Database type and version is: RDS MySQL 8.0.35 Your problem I was testing the new version of Mautic 5.0.4, and whenever I try to create several… --- ## [SendGrid API Bridge Error in Mautic 5.0.3](https://forum.mautic.org/t/sendgrid-api-bridge-error-in-mautic-5-0-3/31239)
**Author:** [@iamrahulks](https://forum.mautic.org/u/iamrahulks)\ **Replies:** 6\ **Last updated:** [April 22, 2024, 4:56pm UTC](https://forum.mautic.org/t/sendgrid-api-bridge-error-in-mautic-5-0-3/31239 "2024-04-22T16:56:16Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: mysql Ver 15.1 Distrib 10.3.39-MariaDB, for debian-linux-gnu (x86\_64) using readline 5.2 Your problem My problem … --- ## [Campaign form and segment](https://forum.mautic.org/t/campaign-form-and-segment/31762)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 2\ **Last updated:** [April 22, 2024, 2:14pm UTC](https://forum.mautic.org/t/campaign-form-and-segment/31762 "2024-04-22T14:14:13Z")
Your software My PHP version is : 8 just want to know, what happen to campaign, if condition like this :? what is this mean ? thanks --- ## [Amazon SES can not be accessed anymore](https://forum.mautic.org/t/amazon-ses-can-not-be-accessed-anymore/31776)
**Author:** [@miklosjobbagy](https://forum.mautic.org/u/miklosjobbagy)\ **Replies:** 0\ **Last updated:** [April 22, 2024, 1:11pm UTC](https://forum.mautic.org/t/amazon-ses-can-not-be-accessed-anymore/31776 "2024-04-22T13:11:29Z")
Mautic 4.4.3 PHP Version 7.4.33 MariaDB 10.6.17-MariaDB-cll-lve - MariaDB Server This is the PHP error log: \[21-Apr-2024 05:53:35 UTC\] PHP Deprecated: strpos(): Non-string needles will be interpreted as strings in t… --- ## [Composer update breaks 4.4.7 to 4.4.12 and give 500 errors after update](https://forum.mautic.org/t/composer-update-breaks-4-4-7-to-4-4-12-and-give-500-errors-after-update/31692)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 5\ **Last updated:** [April 22, 2024, 1:09pm UTC](https://forum.mautic.org/t/composer-update-breaks-4-4-7-to-4-4-12-and-give-500-errors-after-update/31692 "2024-04-22T13:09:21Z")
I have done many composer updated for the past 2 years which was fine each time it updates. But today I wanted to update my Mautic 4.4.7 to the latest and when I did, it broken Mautic with 500 error when I am trying to … --- ## [Tried to ugprade from 4.2 and got app/bundles/CoreBundle/Resources/views/Offline](https://forum.mautic.org/t/tried-to-ugprade-from-4-2-and-got-app-bundles-corebundle-resources-views-offline/31767)
**Author:** [@dandumit](https://forum.mautic.org/u/dandumit)\ **Replies:** 2\ **Last updated:** [April 22, 2024, 12:23pm UTC](https://forum.mautic.org/t/tried-to-ugprade-from-4-2-and-got-app-bundles-corebundle-resources-views-offline/31767 "2024-04-22T12:23:23Z")
Your software My Mautic version is: mautic 5 My PHP version is:8.1 My Database type and version is: maria db Your problem My problem is:after upgrade I cannot access. I get : The “app/bundles/CoreBundle/Resources/v… --- ## [How to create a form to assign some tags to a new contact](https://forum.mautic.org/t/how-to-create-a-form-to-assign-some-tags-to-a-new-contact/31768)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [April 22, 2024, 4:06am UTC](https://forum.mautic.org/t/how-to-create-a-form-to-assign-some-tags-to-a-new-contact/31768 "2024-04-22T04:06:38Z")
Mautic 5.0.4: I’d like to add in my newsletter subscription form 3 selection fields which can the new contact click on: 1 Prospect (if clicked on, the new contact should get the tag “prospect”) 2 Customer (should get … --- ## [Mautic is only able to send 'test' emails](https://forum.mautic.org/t/mautic-is-only-able-to-send-test-emails/31765)
**Author:** [@ns347](https://forum.mautic.org/u/ns347)\ **Replies:** 0\ **Last updated:** [April 21, 2024, 4:07pm UTC](https://forum.mautic.org/t/mautic-is-only-able-to-send-test-emails/31765 "2024-04-21T16:07:04Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.3.3 My Database type and version is: No idea Your problem My problem is: I cannot send emails to my email list, but test emails can send. When I create… --- ## [Semi-public segments possible?](https://forum.mautic.org/t/semi-public-segments-possible/31168)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 4\ **Last updated:** [April 21, 2024, 6:17am UTC](https://forum.mautic.org/t/semi-public-segments-possible/31168 "2024-04-21T06:17:58Z")
Ideally, it should be possible to make segments “semi-public” – only visible to their subscribers in the preference center (making opt-out possible) but hidden for everyone else. Reason: There are segments I don’t want … --- ## [Prevent mautic from being indexed by Google](https://forum.mautic.org/t/prevent-mautic-from-being-indexed-by-google/31741)
**Author:** [@dannyb](https://forum.mautic.org/u/dannyb)\ **Replies:** 2\ **Last updated:** [April 20, 2024, 1:18pm UTC](https://forum.mautic.org/t/prevent-mautic-from-being-indexed-by-google/31741 "2024-04-20T13:18:50Z")
Your software My Mautic version is: v4.4.8 Your problem My problem is: my mautic login url is appearing in Google search results. Is there a way to prevent this via mautic’s settings? Or is currently the only soluti… --- ## [Using a colon in an asset title truncates the title in the page builder token list](https://forum.mautic.org/t/using-a-colon-in-an-asset-title-truncates-the-title-in-the-page-builder-token-list/31740)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 2\ **Last updated:** [April 20, 2024, 12:41pm UTC](https://forum.mautic.org/t/using-a-colon-in-an-asset-title-truncates-the-title-in-the-page-builder-token-list/31740 "2024-04-20T12:41:07Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.27 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: Using a colon in the title of an asset makes the tok… --- ## [Bug: Grapesjs WYSIWYG editor modal closes when clicking outside, without warning (UX, usability)](https://forum.mautic.org/t/bug-grapesjs-wysiwyg-editor-modal-closes-when-clicking-outside-without-warning-ux-usability/31761)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 0\ **Last updated:** [April 20, 2024, 12:28pm UTC](https://forum.mautic.org/t/bug-grapesjs-wysiwyg-editor-modal-closes-when-clicking-outside-without-warning-ux-usability/31761 "2024-04-20T12:28:48Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.27 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: Clicking outside the WYSIWYG editor leads to it cl… --- ## [Mautic Recaptcha Bundle plugin](https://forum.mautic.org/t/mautic-recaptcha-bundle-plugin/25702)
**Author:** [@webprosagency](https://forum.mautic.org/u/webprosagency)\ **Replies:** 5\ **Last updated:** [April 19, 2024, 8:26pm UTC](https://forum.mautic.org/t/mautic-recaptcha-bundle-plugin/25702 "2024-04-19T20:26:38Z")
I have installed the Recaptcha plugin and followed all instructions and renamed the directory afterwards, no cache/prod directory , one cache under var/cache but empty no prod directory. I’m running Mautic 3.2.5 and inst… --- ## [Mautic Integration with Twilio to send message to Whatsapp](https://forum.mautic.org/t/mautic-integration-with-twilio-to-send-message-to-whatsapp/14596)
**Author:** [@jpgiron](https://forum.mautic.org/u/jpgiron)\ **Replies:** 21\ **Last updated:** [April 19, 2024, 5:04pm UTC](https://forum.mautic.org/t/mautic-integration-with-twilio-to-send-message-to-whatsapp/14596 "2024-04-19T17:04:42Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.0.31 Your problem My problem is: I have mautic installation that work with twilio for send sms. Works fine. But I want to send message through whatsapp… --- ## [Campaign Decision Question](https://forum.mautic.org/t/campaign-decision-question/31633)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 9\ **Last updated:** [April 19, 2024, 3:47pm UTC](https://forum.mautic.org/t/campaign-decision-question/31633 "2024-04-19T15:47:45Z")
Hello I want to send a mail according the user’s language. So I created a campaign with a decision if the user visited the English site i.e. website.com/en/\*. The green path sends the English mail. The red path sends… [Previous page](https://forum.mautic.org/c/support/8.md?page=39) [Next page](https://forum.mautic.org/c/support/8.md?page=41)