# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=41 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 42 --- ## [Thanks for improving the e-Mail builder](https://forum.mautic.org/t/thanks-for-improving-the-e-mail-builder/31746)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [April 19, 2024, 10:54am UTC](https://forum.mautic.org/t/thanks-for-improving-the-e-mail-builder/31746 "2024-04-19T10:54:41Z")
Mautic 5.0.4 Php 8.1.27 I made my first e-mail newsletter with the improved e-mail bilder. The pop-up window makes the workflow faster. At it seems it works without any bugs. Hope that the landing page builder also ge… --- ## [Is there a way to create a folder structure for uploaded images in the e-mail builder?](https://forum.mautic.org/t/is-there-a-way-to-create-a-folder-structure-for-uploaded-images-in-the-e-mail-builder/29569)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 12\ **Last updated:** [April 19, 2024, 10:41am UTC](https://forum.mautic.org/t/is-there-a-way-to-create-a-folder-structure-for-uploaded-images-in-the-e-mail-builder/29569 "2024-04-19T10:41:19Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 Is there a way to create a folder structure for uploaded images in the e-mail builder? I would like to sort … --- ## [LIST TEXT MESSAGES VIA API](https://forum.mautic.org/t/list-text-messages-via-api/31731)
**Author:** [@eloimarques](https://forum.mautic.org/u/eloimarques)\ **Replies:** 3\ **Last updated:** [April 18, 2024, 8:47pm UTC](https://forum.mautic.org/t/list-text-messages-via-api/31731 "2024-04-18T20:47:42Z")
Your software My PHP version is : PHP Version 7.4.33 My MySQL/MariaDB version is (delete as applicable): 10.4.28-MariaDB-1:10.4.28+maria~ubu2004 My problem is : I’m trying to retrieve via API only the SMS campaigns th… --- ## [Landing page editor - general questions howto build responsive designs](https://forum.mautic.org/t/landing-page-editor-general-questions-howto-build-responsive-designs/31733)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 14\ **Last updated:** [April 18, 2024, 6:57pm UTC](https://forum.mautic.org/t/landing-page-editor-general-questions-howto-build-responsive-designs/31733 "2024-04-18T18:57:48Z")
Mautic 5.0.4 - Php 8.1.27 Hello colleagues, i search an easy template for a landing page which has a responsive view for smartphones, someone like in the e-mail tamplates the “Cofirm Me” template, which works in an the … --- ## [Special character problem (&öäü) - maybe utf8 problem?](https://forum.mautic.org/t/special-character-problem-oau-maybe-utf8-problem/31682)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 4\ **Last updated:** [April 18, 2024, 6:16pm UTC](https://forum.mautic.org/t/special-character-problem-oau-maybe-utf8-problem/31682 "2024-04-18T18:16:49Z")
Mautic 5.0.4 PHP 8.1.27 Mariadb 10.6 I have a problem with special characters - maybe utf8 problem? I saw at the installation of php 8.1 some warning message about utf8 - some was chaning in php8,1 from php8.0 My … --- ## [Calendar not showing all scheduled events](https://forum.mautic.org/t/calendar-not-showing-all-scheduled-events/28754)
**Author:** [@shairu](https://forum.mautic.org/u/shairu)\ **Replies:** 3\ **Last updated:** [April 18, 2024, 5:00pm UTC](https://forum.mautic.org/t/calendar-not-showing-all-scheduled-events/28754 "2024-04-18T17:00:51Z")
I’m seeing that my campaign actions are getting scheduled, in this example you can see that an event is scheduled for August 17th and one August 26th: However, in the Calendar I don’t see those as a scheduled events … --- ## [Image display for outlook optimization?](https://forum.mautic.org/t/image-display-for-outlook-optimization/31620)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 9\ **Last updated:** [April 18, 2024, 4:56pm UTC](https://forum.mautic.org/t/image-display-for-outlook-optimization/31620 "2024-04-18T16:56:41Z")
Hello ! (Mautic v4.4.0) Is there any optimization to do in order to have the image displaying for outlook client ? --- ## [Asset size wont' change](https://forum.mautic.org/t/asset-size-wont-change/12843)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 8\ **Last updated:** [April 18, 2024, 7:09am UTC](https://forum.mautic.org/t/asset-size-wont-change/12843 "2024-04-18T07:09:26Z")
Your software My Mautic version is:2.16.0 My PHP version is:7.2.27 Your problem My problem is: I’ve gone through every php.ini file on my cpanel server and changed all upload\_max\_filesize = 10. The problem persist… --- ## [Signatur on Multi Instance is always taken from System entry](https://forum.mautic.org/t/signatur-on-multi-instance-is-always-taken-from-system-entry/31717)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 8\ **Last updated:** [April 18, 2024, 6:58am UTC](https://forum.mautic.org/t/signatur-on-multi-instance-is-always-taken-from-system-entry/31717 "2024-04-18T06:58:57Z")
Mautic 5.0.4 Php 8.1.27 I have a multi user instance and at the moment, not the signatures from the owner are transmitted, but always the default signature from the Mautic settings. In my e-mail i use the {signaure} s… --- ## [How to identify anonymous contact via API](https://forum.mautic.org/t/how-to-identify-anonymous-contact-via-api/14219)
**Author:** [@pavvel](https://forum.mautic.org/u/pavvel)\ **Replies:** 1\ **Last updated:** [April 18, 2024, 2:24am UTC](https://forum.mautic.org/t/how-to-identify-anonymous-contact-via-api/14219 "2024-04-18T02:24:41Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.1.33 Your problem My problem is: Hello, I am trying to integrate my website with Mautic via API and I have the following problem. When some user views … --- ## [Add Contact Via API Not Using Same MTC\_ID That Shows In Cookie (Not Tracking Page Hits Under Contact ID)?](https://forum.mautic.org/t/add-contact-via-api-not-using-same-mtc-id-that-shows-in-cookie-not-tracking-page-hits-under-contact-id/31726)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 0\ **Last updated:** [April 17, 2024, 7:39pm UTC](https://forum.mautic.org/t/add-contact-via-api-not-using-same-mtc-id-that-shows-in-cookie-not-tracking-page-hits-under-contact-id/31726 "2024-04-17T19:39:24Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.3.33 My Database type and version is: MariaDB 10.1 When I go to my website I can see that the MTC\_ID shows me a value, I then sign up on my website ente… --- ## [Service to send email through multiple ESPs is not showing](https://forum.mautic.org/t/service-to-send-email-through-multiple-esps-is-not-showing/31721)
**Author:** [@prince\_kumar](https://forum.mautic.org/u/prince_kumar)\ **Replies:** 1\ **Last updated:** [April 17, 2024, 7:06pm UTC](https://forum.mautic.org/t/service-to-send-email-through-multiple-esps-is-not-showing/31721 "2024-04-17T19:06:28Z")
Service to send email through is not showing Your software My Mautic version is: v5.0.3 My PHP version is: 8.1 We have successfully set up Mautic on our local system using Docker. In the email settings, we notic… --- ## [Update from 4.4.10 to 5.0.4 Tipps - Manual is incomplete](https://forum.mautic.org/t/update-from-4-4-10-to-5-0-4-tipps-manual-is-incomplete/31649)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 4\ **Last updated:** [April 17, 2024, 4:54pm UTC](https://forum.mautic.org/t/update-from-4-4-10-to-5-0-4-tipps-manual-is-incomplete/31649 "2024-04-17T16:54:40Z")
I found out, how to update successfully from 4.4.10 to 5.0.4 The first time mautic wasn’t able to use as here reported: The manual How to update Mautic 5.x — Mautic Documentation 0.1 documentation is incomplete Afte… --- ## [Issue setting up DSN for AWS](https://forum.mautic.org/t/issue-setting-up-dsn-for-aws/31714)
**Author:** [@agent33](https://forum.mautic.org/u/agent33)\ **Replies:** 3\ **Last updated:** [April 17, 2024, 4:19pm UTC](https://forum.mautic.org/t/issue-setting-up-dsn-for-aws/31714 "2024-04-17T16:19:08Z")
Your software My Mautic version is: 5.04 My PHP version is: 8.0.5 My Database type and version is: SQL Your problem My problem is: I’m trying to setup my email settings, the only option i have is email DSN, i can’t… --- ## [Avoid change email variables](https://forum.mautic.org/t/avoid-change-email-variables/31705)
**Author:** [@figuntech](https://forum.mautic.org/u/figuntech)\ **Replies:** 1\ **Last updated:** [April 17, 2024, 10:30am UTC](https://forum.mautic.org/t/avoid-change-email-variables/31705 "2024-04-17T10:30:38Z")
Hi folk! hope you all doing well today. I have a weird problem related to my usecase that maybe (or maybe not) you can help me. I created custom fields type text in the contact which some of them are urls, and I use the… --- ## [Can't access "Configuration" page on "live" site but I can on "test" site with same exact server configurations?](https://forum.mautic.org/t/cant-access-configuration-page-on-live-site-but-i-can-on-test-site-with-same-exact-server-configurations/31678)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 1\ **Last updated:** [April 17, 2024, 1:11am UTC](https://forum.mautic.org/t/cant-access-configuration-page-on-live-site-but-i-can-on-test-site-with-same-exact-server-configurations/31678 "2024-04-17T01:11:41Z")
Your software My Mautic version is: v2.16.3 My PHP version is: 7.3.33 My Database type and version is: MariaDB 10.1.48 Your problem My problem is: I have 2 installations of Mautic installed on sub-domains “mautic.t… --- ## [Slow Campaign Trigger Command](https://forum.mautic.org/t/slow-campaign-trigger-command/31706)
**Author:** [@nikhil123dev23](https://forum.mautic.org/u/nikhil123dev23)\ **Replies:** 0\ **Last updated:** [April 16, 2024, 12:53pm UTC](https://forum.mautic.org/t/slow-campaign-trigger-command/31706 "2024-04-16T12:53:13Z")
Your software My Mautic version is: 3.2 My PHP version is: 7.4 My Database type and version is: MariaDB 10.6 My problem is: My mautic cron jobs are running at specified time below 0,20,40 \* \* \* \* sudo -u www-data p… --- ## [PHP Deprecated: str\_ireplace(): Passing null to parameter #2 ($replace) of type array|string is deprecated in /var/www/html/app/bundles/PageBundle/EventListener/BuilderSubscriber.php on line 339](https://forum.mautic.org/t/php-deprecated-str-ireplace-passing-null-to-parameter-2-replace-of-type-array-string-is-deprecated-in-var-www-html-app-bundles-pagebundle-eventlistener-buildersubscriber-php-on-line-339/31677)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 5\ **Last updated:** [April 16, 2024, 9:23am UTC](https://forum.mautic.org/t/php-deprecated-str-ireplace-passing-null-to-parameter-2-replace-of-type-array-string-is-deprecated-in-var-www-html-app-bundles-pagebundle-eventlistener-buildersubscriber-php-on-line-339/31677 "2024-04-16T09:23:33Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.27 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: 500 Internal Server Error, reported as this in the P… --- ## [Copy e-Mail as template from one user to other user](https://forum.mautic.org/t/copy-e-mail-as-template-from-one-user-to-other-user/31696)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [April 16, 2024, 7:29am UTC](https://forum.mautic.org/t/copy-e-mail-as-template-from-one-user-to-other-user/31696 "2024-04-16T07:29:00Z")
Mautic 5.0.4 i have a multi user instance. All user can access the mails to use mails as templates from others for himself by copying the mail. Now user2 wants to copy a e-mail from user1 to use it as template. But sti… --- ## [Slow Email Sending Issues with Amazon SES and Mautic v4.4.10](https://forum.mautic.org/t/slow-email-sending-issues-with-amazon-ses-and-mautic-v4-4-10/31695)
**Author:** [@FelipeVilas](https://forum.mautic.org/u/FelipeVilas)\ **Replies:** 1\ **Last updated:** [April 15, 2024, 10:42pm UTC](https://forum.mautic.org/t/slow-email-sending-issues-with-amazon-ses-and-mautic-v4-4-10/31695 "2024-04-15T22:42:43Z")
Hi everyone, I’m facing a problem with the speed of our email sendings. We are using Amazon SES, and our daily sending limit is set at 67,000 emails, which allows for 14 emails per second. According to these numbers, I … --- ## [MariaDB 10.6 - Upgrade to 11.x](https://forum.mautic.org/t/mariadb-10-6-upgrade-to-11-x/31691)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [April 15, 2024, 10:33pm UTC](https://forum.mautic.org/t/mariadb-10-6-upgrade-to-11-x/31691 "2024-04-15T22:33:41Z")
I’d like to update my database version to the most restent mariadb: My System: Ubuntu 22.04 server At the moment: stefan@mautic01:~$ mariadb --version mariadb Ver 15.1 Distrib 10.6.16-MariaDB, for debian-linux-gnu (x… --- ## [Rights problem at installatioin, delete cache, and some strange things over night](https://forum.mautic.org/t/rights-problem-at-installatioin-delete-cache-and-some-strange-things-over-night/31661)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 24\ **Last updated:** [April 15, 2024, 4:09pm UTC](https://forum.mautic.org/t/rights-problem-at-installatioin-delete-cache-and-some-strange-things-over-night/31661 "2024-04-15T16:09:41Z")
Since 5.0.4 i have right problems: Over night something happend, so had now in the morning a 500 error message. After chown -R www-data:www-data /var/www/html/mautic chmod -R 755 /var/www/html/mautic all works again. … --- ## [Sending example email results in 500 error](https://forum.mautic.org/t/sending-example-email-results-in-500-error/31641)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 4\ **Last updated:** [April 15, 2024, 9:10am UTC](https://forum.mautic.org/t/sending-example-email-results-in-500-error/31641 "2024-04-15T09:10:35Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.27 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: Sending an example email results in 500 internal ser… --- ## [Register custom mailer transport in Mautic 5](https://forum.mautic.org/t/register-custom-mailer-transport-in-mautic-5/31670)
**Author:** [@g33kg1rl](https://forum.mautic.org/u/g33kg1rl)\ **Replies:** 5\ **Last updated:** [April 15, 2024, 8:05am UTC](https://forum.mautic.org/t/register-custom-mailer-transport-in-mautic-5/31670 "2024-04-15T08:05:25Z")
Your software My Mautic version is: Mautic 5.0.3 My PHP version is: 8.1.27 My Database type and version is: 10.11.6-MariaDB-0+deb12u1 I am trying to add Elastic Email support to my Mautic installation using Symfony-m… --- ## [How To Speed Up Sending of Mails](https://forum.mautic.org/t/how-to-speed-up-sending-of-mails/31634)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 8\ **Last updated:** [April 14, 2024, 5:19pm UTC](https://forum.mautic.org/t/how-to-speed-up-sending-of-mails/31634 "2024-04-14T17:19:20Z")
Hello, Since Mautic 5, sending of emails is slow, so far that mails are sent in entities of 200 or so. This results in the process taking 1 hr. to send 700 emails. This although the cronjob is scheduled /bin/… --- ## [How to upgrade from 4.4.10 to 5.0.3?](https://forum.mautic.org/t/how-to-upgrade-from-4-4-10-to-5-0-3/30888)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 15\ **Last updated:** [April 14, 2024, 8:57am UTC](https://forum.mautic.org/t/how-to-upgrade-from-4-4-10-to-5-0-3/30888 "2024-04-14T08:57:43Z")
Where can i find an instruction how to correctly update Mautic 4.4.10 to 5.0.3? Don’t know if the the way described in the Mautic manual is up to date. I saw Mautics Browser alert, that i can update via Browser. Does … --- ## [Mautic 5.3 email setting : Unable to send emails via "ses" as the bridge is not installed](https://forum.mautic.org/t/mautic-5-3-email-setting-unable-to-send-emails-via-ses-as-the-bridge-is-not-installed/30876)
**Author:** [@4lead](https://forum.mautic.org/u/4lead)\ **Replies:** 5\ **Last updated:** [April 13, 2024, 7:38pm UTC](https://forum.mautic.org/t/mautic-5-3-email-setting-unable-to-send-emails-via-ses-as-the-bridge-is-not-installed/30876 "2024-04-13T19:38:44Z")
Your software My Mautic version is:5.3 My PHP version is:8 Your problem My problem in the attached images --- ## [Mautic 5.0.4 smtp gmail dsn](https://forum.mautic.org/t/mautic-5-0-4-smtp-gmail-dsn/31666)
**Author:** [@adrianoxy](https://forum.mautic.org/u/adrianoxy)\ **Replies:** 1\ **Last updated:** [April 13, 2024, 7:22pm UTC](https://forum.mautic.org/t/mautic-5-0-4-smtp-gmail-dsn/31666 "2024-04-13T19:22:16Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1…27 My Database type and version is: 10.11.7-MariaDB-cll-lve Your problem My problem is: I can’t configure gmail for sending on my mautic 5, I noticed… --- ## [Save & Close Button Not Working](https://forum.mautic.org/t/save-close-button-not-working/31637)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 4\ **Last updated:** [April 13, 2024, 2:25pm UTC](https://forum.mautic.org/t/save-close-button-not-working/31637 "2024-04-13T14:25:35Z")
Hello, The “Save & Close” button is not working. Pressing the Button comes up with the followin error Message: “Your request cold not be processed, please try again” And then all buttons are set inactive. If I want to… --- ## [Setup on serer but the url needs index.php](https://forum.mautic.org/t/setup-on-serer-but-the-url-needs-index-php/31647)
**Author:** [@prince\_kumar](https://forum.mautic.org/u/prince_kumar)\ **Replies:** 2\ **Last updated:** [April 13, 2024, 1:50pm UTC](https://forum.mautic.org/t/setup-on-serer-but-the-url-needs-index-php/31647 "2024-04-13T13:50:19Z")
Your software My Mautic version is: 5.0.0 My PHP version is: 8.1 Your problem My problem is: when i hit url http:///demo\_mautic/s/login its show error 404 then i added index.php after demo\_mautic url http:///demo\_ma… [Previous page](https://forum.mautic.org/c/support/8.md?page=40) [Next page](https://forum.mautic.org/c/support/8.md?page=42)