# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=42 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 43 --- ## [Mail DSN don't let me connect to my email server](https://forum.mautic.org/t/mail-dsn-dont-let-me-connect-to-my-email-server/31209)
**Author:** [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Replies:** 14\ **Last updated:** [April 13, 2024, 9:21am UTC](https://forum.mautic.org/t/mail-dsn-dont-let-me-connect-to-my-email-server/31209 "2024-04-13T09:21:57Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0 My Database type and version is: MySQL 8 Your problem My problem is: Can’t make email dsn work. I was working perfectly with Mautic 4 but now in Mauti… --- ## [Error SAVE button](https://forum.mautic.org/t/error-save-button/31627)
**Author:** [@fabritaly](https://forum.mautic.org/u/fabritaly)\ **Replies:** 1\ **Last updated:** [April 13, 2024, 8:56am UTC](https://forum.mautic.org/t/error-save-button/31627 "2024-04-13T08:56:07Z")
Your software My Mautic version is: 5.03 My PHP version is: 8.0.30 My Database type and version is: 5.7.44-48-log Your problem My problem is: Good morning, my installation works fine, but when I save an email temp… --- ## [Issue with updating 4.4.11 to 4.4.12](https://forum.mautic.org/t/issue-with-updating-4-4-11-to-4-4-12/31656)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [April 12, 2024, 10:38am UTC](https://forum.mautic.org/t/issue-with-updating-4-4-11-to-4-4-12/31656 "2024-04-12T10:38:41Z")
Hi there, a partner has the following issues with the update. He is experienced, but before he is trying to debug it - is this a known issue and will there be fixes for the update? https://raw.githubusercontent.com/… --- ## [Mautic hangs after trying to access system configuration](https://forum.mautic.org/t/mautic-hangs-after-trying-to-access-system-configuration/31638)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 4\ **Last updated:** [April 12, 2024, 7:36am UTC](https://forum.mautic.org/t/mautic-hangs-after-trying-to-access-system-configuration/31638 "2024-04-12T07:36:19Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.27 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: Things work as they should until I try to access the… --- ## [I cant login to my mautic from ddev...what is my password](https://forum.mautic.org/t/i-cant-login-to-my-mautic-from-ddev-what-is-my-password/24299)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 7\ **Last updated:** [April 12, 2024, 2:40am UTC](https://forum.mautic.org/t/i-cant-login-to-my-mautic-from-ddev-what-is-my-password/24299 "2024-04-12T02:40:15Z")
I used db /db as login in ddev this is username and password in local.php am I missing something? --- ## [Amazon Mailer not working on 5.0.3](https://forum.mautic.org/t/amazon-mailer-not-working-on-5-0-3/31643)
**Author:** [@rosenburg](https://forum.mautic.org/u/rosenburg)\ **Replies:** 0\ **Last updated:** [April 11, 2024, 9:46pm UTC](https://forum.mautic.org/t/amazon-mailer-not-working-on-5-0-3/31643 "2024-04-11T21:46:02Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1 My Database type and version is: MySQL 5.7.23-23 My problem is: I can’t seem to correctly configure mautic to send emails with SES. I’ve read all the o… --- ## [mQuery and jQuery is not defined fresh install mautic on server](https://forum.mautic.org/t/mquery-and-jquery-is-not-defined-fresh-install-mautic-on-server/31626)
**Author:** [@prince\_kumar](https://forum.mautic.org/u/prince_kumar)\ **Replies:** 1\ **Last updated:** [April 11, 2024, 9:05am UTC](https://forum.mautic.org/t/mquery-and-jquery-is-not-defined-fresh-install-mautic-on-server/31626 "2024-04-11T09:05:04Z")
Your software My Mautic version is: 5.0.0 My PHP version is: 8.1.2 Your problem My problem is:mQuery and jQuery is not defined when click on next step button --- ## [Tag Options via JS Tracking Code](https://forum.mautic.org/t/tag-options-via-js-tracking-code/31621)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 1\ **Last updated:** [April 11, 2024, 4:56am UTC](https://forum.mautic.org/t/tag-options-via-js-tracking-code/31621 "2024-04-11T04:56:21Z")
Would someone please confirm that with my JS tracking code set as: (function(w,d,t,u,n,a,m){w\['MauticTrackingObject'\]=n; w\[n\]=w\[n\]||function(){(w\[n\].q=w\[n\].q||\[\]).push(arguments)},a=d.createElement(t), m=d.get… --- ## [Built-in Templates not showing in Landing Pages or Email creation with GrapeJS enabled](https://forum.mautic.org/t/built-in-templates-not-showing-in-landing-pages-or-email-creation-with-grapejs-enabled/21114)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 4\ **Last updated:** [April 10, 2024, 4:53pm UTC](https://forum.mautic.org/t/built-in-templates-not-showing-in-landing-pages-or-email-creation-with-grapejs-enabled/21114 "2024-04-10T16:53:07Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.23 (1024MB RAM Allocated to PHP) My Database type and version is: 10.4.21-MariaDB MariaDB Server Your problem My problem is: Built-in templates are no… --- ## [\[2024-04-04 08:15:33\] mautic.WARNING: Command \`mautic:emails:send\` exited with status code 1 \[\] {"hostname":"](https://forum.mautic.org/t/2024-04-04-0833-mautic-warning-command-mauticsend-exited-with-status-code-1-hostname/31557)
**Author:** [@hazarvolga](https://forum.mautic.org/u/hazarvolga)\ **Replies:** 4\ **Last updated:** [April 10, 2024, 12:21pm UTC](https://forum.mautic.org/t/2024-04-04-0833-mautic-warning-command-mauticsend-exited-with-status-code-1-hostname/31557 "2024-04-10T12:21:37Z")
Your software My Mautic version is: mautic-4.4.2 My PHP version is: PHP Version 8.0.30 My Database type and version is: 10.5.24-MariaDB Your problem My problem is: Mautic software running on the Plesk server is ins… --- ## [Error 403 You are not allowed to access this file fresh install on server](https://forum.mautic.org/t/error-403-you-are-not-allowed-to-access-this-file-fresh-install-on-server/31608)
**Author:** [@prince\_kumar](https://forum.mautic.org/u/prince_kumar)\ **Replies:** 1\ **Last updated:** [April 10, 2024, 9:05am UTC](https://forum.mautic.org/t/error-403-you-are-not-allowed-to-access-this-file-fresh-install-on-server/31608 "2024-04-10T09:05:35Z")
Your software My Mautic version is: 5.0.0 My PHP version is: 8.1.2 Your problem My problem is: I recently performed a fresh installation of Mautic on my server, but upon completion, I encountered an error 403 statin… --- ## [How to add a contact automatically to Mautic when they register on my App](https://forum.mautic.org/t/how-to-add-a-contact-automatically-to-mautic-when-they-register-on-my-app/31501)
**Author:** [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Replies:** 6\ **Last updated:** [April 10, 2024, 8:31am UTC](https://forum.mautic.org/t/how-to-add-a-contact-automatically-to-mautic-when-they-register-on-my-app/31501 "2024-04-10T08:31:47Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.33 My Database type and version is: Mariadb Your problem My problem is: Is it possible that whenever someone registers on my mobile App, I want to ad… --- ## [Builder save icon stays spinning, no visual feedback on complete save](https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380)
**Author:** [@mika](https://forum.mautic.org/u/mika)\ **Replies:** 6\ **Last updated:** [April 9, 2024, 8:18pm UTC](https://forum.mautic.org/t/builder-save-icon-stays-spinning-no-visual-feedback-on-complete-save/31380 "2024-04-09T20:18:43Z")
My software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: mysql 8.0.36 Problem After saving anything in the builder (email or landing page template) the loading icon just sta… --- ## [Dynamic Web Content Cannot be used in Email, Right?](https://forum.mautic.org/t/dynamic-web-content-cannot-be-used-in-email-right/15747)
**Author:** [@steverobinson](https://forum.mautic.org/u/steverobinson)\ **Replies:** 9\ **Last updated:** [April 9, 2024, 8:11pm UTC](https://forum.mautic.org/t/dynamic-web-content-cannot-be-used-in-email-right/15747 "2024-04-09T20:11:59Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.4 Your problem My problem is: I want to use dynamic web content in an email, but it seems that the {dynamiccontent=“XXX”} token only works to refer to d… --- ## [Mautic:emails:send error](https://forum.mautic.org/t/mauticsend-error/31606)
**Author:** [@tobsowo](https://forum.mautic.org/u/tobsowo)\ **Replies:** 1\ **Last updated:** [April 9, 2024, 4:02pm UTC](https://forum.mautic.org/t/mauticsend-error/31606 "2024-04-09T16:02:26Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: Email is queued but getting error. These errors are showing in the log: mautic.WARNING… --- ## [Create campaign with conditions via API](https://forum.mautic.org/t/create-campaign-with-conditions-via-api/18047)
**Author:** [@ebehlmann](https://forum.mautic.org/u/ebehlmann)\ **Replies:** 2\ **Last updated:** [April 9, 2024, 9:46am UTC](https://forum.mautic.org/t/create-campaign-with-conditions-via-api/18047 "2024-04-09T09:46:09Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.3.26 My Database type and version is: Your problem My problem is: I’m trying to create a campaign with multiple events and conditions via the API. I am … --- ## [Images not showing gmail](https://forum.mautic.org/t/images-not-showing-gmail/31497)
**Author:** [@Asme](https://forum.mautic.org/u/Asme)\ **Replies:** 12\ **Last updated:** [April 9, 2024, 8:22am UTC](https://forum.mautic.org/t/images-not-showing-gmail/31497 "2024-04-09T08:22:31Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: Your problem My problem is: When I send test email, images doesn’t show up in Gmail but show up in Hotmail and in contac… --- ## [Builder hides elements that are visible in the preview](https://forum.mautic.org/t/builder-hides-elements-that-are-visible-in-the-preview/31159)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 9\ **Last updated:** [April 9, 2024, 7:38am UTC](https://forum.mautic.org/t/builder-hides-elements-that-are-visible-in-the-preview/31159 "2024-04-09T07:38:28Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: mariadb Ver 15.1 Distrib 10.6.16-MariaDB, for debian-linux-gnu (x86\_64) using EditLine wrapper Your problem My pro… --- ## [500 Internal Server Error - PHP Notice - iconv(): Detected an illegal character in input string](https://forum.mautic.org/t/500-internal-server-error-php-notice-iconv-detected-an-illegal-character-in-input-string/31594)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 6\ **Last updated:** [April 8, 2024, 7:00pm UTC](https://forum.mautic.org/t/500-internal-server-error-php-notice-iconv-detected-an-illegal-character-in-input-string/31594 "2024-04-08T19:00:22Z")
Your software My Mautic version is: 5.0.3 My PHP version is: – My Database type and version is:– Your problem Running the dev version (DDEV) and I get this error when I try to edit an email. This results in GrapesJS… --- ## [Error cors](https://forum.mautic.org/t/error-cors/31543)
**Author:** [@To-Perceive](https://forum.mautic.org/u/To-Perceive)\ **Replies:** 1\ **Last updated:** [April 7, 2024, 12:00pm UTC](https://forum.mautic.org/t/error-cors/31543 "2024-04-07T12:00:38Z")
I installed mautic v4.4.9, php 7.4.30, phpMyAdmin 5.2.0, sqlon a local host in xampp 2.4 VC15, 10.4.25-MariaDB, it has access to the internet but does not have access with a public IP, the server IP is local, interne… --- ## [Mautic behind reverse proxy: http or https?](https://forum.mautic.org/t/mautic-behind-reverse-proxy-http-or-https/31524)
**Author:** [@dustbro](https://forum.mautic.org/u/dustbro)\ **Replies:** 2\ **Last updated:** [April 7, 2024, 11:35am UTC](https://forum.mautic.org/t/mautic-behind-reverse-proxy-http-or-https/31524 "2024-04-07T11:35:58Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 What is the proper way to run Mautic behind a reverse proxy? Right now, I have gen… --- ## [Mautic 5 and Amazon SES Integration Error](https://forum.mautic.org/t/mautic-5-and-amazon-ses-integration-error/30455)
**Author:** [@zitob9](https://forum.mautic.org/u/zitob9)\ **Replies:** 10\ **Last updated:** [April 6, 2024, 3:23pm UTC](https://forum.mautic.org/t/mautic-5-and-amazon-ses-integration-error/30455 "2024-04-06T15:23:22Z")
Your software My Mautic version is: v5.0.1 My PHP version is: 8.1 Your problem Upon upgrading, I attempted to integrate Mautic with Amazon SES, following the installation of “symfony/amazon-mailer.” However, I encoun… --- ## [Amazon SES API is not working](https://forum.mautic.org/t/amazon-ses-api-is-not-working/16078)
**Author:** [@webpros](https://forum.mautic.org/u/webpros)\ **Replies:** 3\ **Last updated:** [April 6, 2024, 3:22pm UTC](https://forum.mautic.org/t/amazon-ses-api-is-not-working/16078 "2024-04-06T15:22:41Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.2 Your problem Amazon SES API is not working… When I change to ‘sendmail’ or ‘Amazon SES SMTP’ the campaigns work and emails are sent… These errors are … --- ## [Will not list Landing Pages](https://forum.mautic.org/t/will-not-list-landing-pages/31571)
**Author:** [@deejmer](https://forum.mautic.org/u/deejmer)\ **Replies:** 2\ **Last updated:** [April 5, 2024, 3:42pm UTC](https://forum.mautic.org/t/will-not-list-landing-pages/31571 "2024-04-05T15:42:29Z")
My Mautic version is: 4.4.7 My PHP version is: 7.4.33 My Database type and version is:MySQL - 5.7.36-cll-lve My problem is: Everything else in the system works great except the Landing Pages link when clicked results … --- ## [How do you update from 4.4.10 to 4.4.11?](https://forum.mautic.org/t/how-do-you-update-from-4-4-10-to-4-4-11/30983)
**Author:** [@growthlab](https://forum.mautic.org/u/growthlab)\ **Replies:** 5\ **Last updated:** [April 5, 2024, 9:31am UTC](https://forum.mautic.org/t/how-do-you-update-from-4-4-10-to-4-4-11/30983 "2024-04-05T09:31:32Z")
I have 4.4.10 installed on shared hosting (no composer). How do I do a standard update to 4.4.11 via the console? When I do mautic:update:find it tells me to update to 5.0.3. Is it still possible to update to 4.4.11? --- ## [Is updating custom field data with +/- similar to tags possible?](https://forum.mautic.org/t/is-updating-custom-field-data-with-similar-to-tags-possible/31565)
**Author:** [@litheumsocial](https://forum.mautic.org/u/litheumsocial)\ **Replies:** 1\ **Last updated:** [April 5, 2024, 5:42am UTC](https://forum.mautic.org/t/is-updating-custom-field-data-with-similar-to-tags-possible/31565 "2024-04-05T05:42:22Z")
Hi all, I’d like to be able to track some fine-grained info about a user as custom fields. I’ve tried multiple ways of getting something acceptable but can’t seem to find a good solution. Firstly, I’d like to be able to… --- ## [Mautic api 401 unauthorised while connecting mautic in pabbly](https://forum.mautic.org/t/mautic-api-401-unauthorised-while-connecting-mautic-in-pabbly/31553)
**Author:** [@shishir](https://forum.mautic.org/u/shishir)\ **Replies:** 1\ **Last updated:** [April 4, 2024, 6:58am UTC](https://forum.mautic.org/t/mautic-api-401-unauthorised-while-connecting-mautic-in-pabbly/31553 "2024-04-04T06:58:31Z")
When I log in to Mautic in Pabbly. 401 access denied error is coming. Please help with this. I have connected to other mautic in Pabbly all are working fine. Only a few mautic show this issue all have the same permission… --- ## [jQuery not working after upgrade to 5.0.3](https://forum.mautic.org/t/jquery-not-working-after-upgrade-to-5-0-3/31508)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 1\ **Last updated:** [April 3, 2024, 5:29pm UTC](https://forum.mautic.org/t/jquery-not-working-after-upgrade-to-5-0-3/31508 "2024-04-03T17:29:08Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1 My Database type and version is: Current Your problem My problem is: jQuery not functioning, charts not showing, menus not working after update to ve… --- ## [List of Preferred Local](https://forum.mautic.org/t/list-of-preferred-local/31534)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [April 3, 2024, 5:20pm UTC](https://forum.mautic.org/t/list-of-preferred-local/31534 "2024-04-03T17:20:57Z")
Your software My Mautic version is: 4.4.x Does anyone know where the list of preferred\_locale is stored in the Mautic directories ? I need to get a list of all possible options. Thanks --- ## [Huge Issues with Do Not COntacts in M5](https://forum.mautic.org/t/huge-issues-with-do-not-contacts-in-m5/31510)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 12\ **Last updated:** [April 3, 2024, 11:37am UTC](https://forum.mautic.org/t/huge-issues-with-do-not-contacts-in-m5/31510 "2024-04-03T11:37:59Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: Mysql 8 Your problem My problem is: Users that are marked as Do Not Contact, are still being emailed in campaigns. These… [Previous page](https://forum.mautic.org/c/support/8.md?page=41) [Next page](https://forum.mautic.org/c/support/8.md?page=43)