# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=43 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 44 --- ## [NPM build process is resource hungry](https://forum.mautic.org/t/npm-build-process-is-resource-hungry/30530)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 3\ **Last updated:** [April 3, 2024, 11:28am UTC](https://forum.mautic.org/t/npm-build-process-is-resource-hungry/30530 "2024-04-03T11:28:28Z")
Your software My Mautic version is: 5.0.1 My PHP version is: 8.1 NPM build exits with error code 137 M5 needs to build static assets with NPM. The NPM build process consumes too many resources/RAM and gets killed by t… --- ## [Is there anyone who can help me checking fresh installation?](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448)
**Author:** [@allingus](https://forum.mautic.org/u/allingus)\ **Replies:** 21\ **Last updated:** [April 3, 2024, 9:11am UTC](https://forum.mautic.org/t/is-there-anyone-who-can-help-me-checking-fresh-installation/31448 "2024-04-03T09:11:16Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0.30 My Database type and version is: pdo\_mysql 5.7.23-23 Your problem My problem is: Almost evryhthing! Creating contact lists done. Creating segment… --- ## [Error creating contact via Zapier](https://forum.mautic.org/t/error-creating-contact-via-zapier/31545)
**Author:** [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Replies:** 1\ **Last updated:** [April 3, 2024, 3:37am UTC](https://forum.mautic.org/t/error-creating-contact-via-zapier/31545 "2024-04-03T03:37:52Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.33 My Database type and version is: Mariadb Your problem My problem is: I am trying to integrate Mautic with Zapier so that I can dynamically add new… --- ## [Out of Memory on composer install](https://forum.mautic.org/t/out-of-memory-on-composer-install/31541)
**Author:** [@chris299](https://forum.mautic.org/u/chris299)\ **Replies:** 0\ **Last updated:** [April 2, 2024, 8:28pm UTC](https://forum.mautic.org/t/out-of-memory-on-composer-install/31541 "2024-04-02T20:28:56Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: MariaDB 10.5.22 Your problem My problem is: When I try to install with composer composer create-project mautic/r… --- ## [The cover photo in the hero block is not showing](https://forum.mautic.org/t/the-cover-photo-in-the-hero-block-is-not-showing/31521)
**Author:** [@setaaa](https://forum.mautic.org/u/setaaa)\ **Replies:** 0\ **Last updated:** [April 2, 2024, 10:18am UTC](https://forum.mautic.org/t/the-cover-photo-in-the-hero-block-is-not-showing/31521 "2024-04-02T10:18:47Z")
Your software My Mautic version is: v4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6.16-MariaDB Your problem My problem is: The photo in the image block is normally displayed after sending th… --- ## [Error while creating api credentials in mautic](https://forum.mautic.org/t/error-while-creating-api-credentials-in-mautic/31518)
**Author:** [@shishir](https://forum.mautic.org/u/shishir)\ **Replies:** 0\ **Last updated:** [April 2, 2024, 8:47am UTC](https://forum.mautic.org/t/error-while-creating-api-credentials-in-mautic/31518 "2024-04-02T08:47:40Z")
Your software My Mautic version is:4.4.5 My PHP version is:7.4 while creating a API credential this issue is coming and after creation it is showing 500 error \[2024-04-02 03:39:10\] mautic.CRITICAL: Uncaught PHP Ex… --- ## [How to send email to contact owner via REST API](https://forum.mautic.org/t/how-to-send-email-to-contact-owner-via-rest-api/31504)
**Author:** [@thkarcher](https://forum.mautic.org/u/thkarcher)\ **Replies:** 2\ **Last updated:** [April 1, 2024, 8:00pm UTC](https://forum.mautic.org/t/how-to-send-email-to-contact-owner-via-rest-api/31504 "2024-04-01T20:00:18Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: MySQL 8.0.36 Your problem My problem is: I’d like to send an email to the owner of a contact via an external syste… --- ## [Is there a straight forward way to move batches of contacts into a campaign queue?](https://forum.mautic.org/t/is-there-a-straight-forward-way-to-move-batches-of-contacts-into-a-campaign-queue/31317)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 2\ **Last updated:** [April 1, 2024, 7:33pm UTC](https://forum.mautic.org/t/is-there-a-straight-forward-way-to-move-batches-of-contacts-into-a-campaign-queue/31317 "2024-04-01T19:33:50Z")
Your software My Mautic version is: 5.03 My PHP version is: 8.1.27 My Database type and version is: Mysql Your problem My problem is: Want to move data from one segment into another, automatically, in chunks of 1000… --- ## [Invalid PEM encoded certificate](https://forum.mautic.org/t/invalid-pem-encoded-certificate/31509)
**Author:** [@sgtbhaji](https://forum.mautic.org/u/sgtbhaji)\ **Replies:** 0\ **Last updated:** [April 1, 2024, 6:30pm UTC](https://forum.mautic.org/t/invalid-pem-encoded-certificate/31509 "2024-04-01T18:30:34Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0.26 My Database type and version is: MySQL 8.0.36 Your problem I am trying to test Mautic 5.0.3 on my local WAMP environment. I am getting a 500 server… --- ## [Bounces being only partially handled](https://forum.mautic.org/t/bounces-being-only-partially-handled/31507)
**Author:** [@gbonato](https://forum.mautic.org/u/gbonato)\ **Replies:** 0\ **Last updated:** [April 1, 2024, 4:59pm UTC](https://forum.mautic.org/t/bounces-being-only-partially-handled/31507 "2024-04-01T16:59:27Z")
Your software My Mautic version is: 4.4.7 Your problem My problem is: Only some bounced emails are being treated correctly by Mautic. I use Amazon SES and have SNS properly setup. For example: when I send the test ema… --- ## [Update the segment and create a contact from the script](https://forum.mautic.org/t/update-the-segment-and-create-a-contact-from-the-script/31491)
**Author:** [@veeravenkatasai](https://forum.mautic.org/u/veeravenkatasai)\ **Replies:** 2\ **Last updated:** [April 1, 2024, 4:24pm UTC](https://forum.mautic.org/t/update-the-segment-and-create-a-contact-from-the-script/31491 "2024-04-01T16:24:44Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 8.0.30 My Database type and version is: pdo\_mysql and 8.0.36 Your problem My problem is: I have a PHP script where it fetches the contacts from the third… --- ## [Fatal Error Installing Custom Objects Plugin in V5.0.3](https://forum.mautic.org/t/fatal-error-installing-custom-objects-plugin-in-v5-0-3/31324)
**Author:** [@garry1975](https://forum.mautic.org/u/garry1975)\ **Replies:** 2\ **Last updated:** [April 1, 2024, 2:11pm UTC](https://forum.mautic.org/t/fatal-error-installing-custom-objects-plugin-in-v5-0-3/31324 "2024-04-01T14:11:30Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.2-1ubuntu2.14 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: Custom Objects Plugin throwing fatal err… --- ## [Missing options service to send email through is not showing](https://forum.mautic.org/t/missing-options-service-to-send-email-through-is-not-showing/31477)
**Author:** [@prince\_kumar](https://forum.mautic.org/u/prince_kumar)\ **Replies:** 3\ **Last updated:** [April 1, 2024, 7:46am UTC](https://forum.mautic.org/t/missing-options-service-to-send-email-through-is-not-showing/31477 "2024-04-01T07:46:20Z")
Your software My Mautic version is: v5.0.3 My PHP version is: 8.2.4 Your problem My problem is: We have successfully set up Mautic on our local system using Docker. In the email settings, we noticed only one option… --- ## [Getting a mautic.Critical "Undefined constant "ELFINDER\_IMAGEMAGICK\_PS" error](https://forum.mautic.org/t/getting-a-mautic-critical-undefined-constant-elfinder-imagemagick-ps-error/29073)
**Author:** [@beholmes1983](https://forum.mautic.org/u/beholmes1983)\ **Replies:** 3\ **Last updated:** [April 1, 2024, 6:30am UTC](https://forum.mautic.org/t/getting-a-mautic-critical-undefined-constant-elfinder-imagemagick-ps-error/29073 "2024-04-01T06:30:44Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 8.0.29 My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: Sending emails stay in pending if I have my email set… --- ## [Can Mautic run (not install) on a server without NPM?](https://forum.mautic.org/t/can-mautic-run-not-install-on-a-server-without-npm/30770)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 5\ **Last updated:** [April 1, 2024, 2:38am UTC](https://forum.mautic.org/t/can-mautic-run-not-install-on-a-server-without-npm/30770 "2024-04-01T02:38:09Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: MySQL 8 Your problem My problem is: I would not like to setup NPM on my webserver if it can be avoided. Now, for the in… --- ## [Queuing and sending Emails in Mautic 5](https://forum.mautic.org/t/queuing-and-sending-emails-in-mautic-5/30998)
**Author:** [@tcastelnau](https://forum.mautic.org/u/tcastelnau)\ **Replies:** 3\ **Last updated:** [March 30, 2024, 9:21pm UTC](https://forum.mautic.org/t/queuing-and-sending-emails-in-mautic-5/30998 "2024-03-30T21:21:22Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1 Hi! I am mostly interested in sending emails using campaigns. I can’t find a way to queue emails and then send them progressively. For example, is ther… --- ## [Q: How may I run something \*not after\* a date in campaign?](https://forum.mautic.org/t/q-how-may-i-run-something-not-after-a-date-in-campaign/31190)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 4\ **Last updated:** [March 30, 2024, 4:42pm UTC](https://forum.mautic.org/t/q-how-may-i-run-something-not-after-a-date-in-campaign/31190 "2024-03-30T16:42:50Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 8.2 My Database type and version is: tidb Your problem The tool tip for the dates in the conditions reminds us that “users added to the campaign will hav… --- ## [Notice when running cron mautic:emails:send](https://forum.mautic.org/t/notice-when-running-cron-mauticsend/29996)
**Author:** [@oscar2612](https://forum.mautic.org/u/oscar2612)\ **Replies:** 3\ **Last updated:** [March 30, 2024, 11:58am UTC](https://forum.mautic.org/t/notice-when-running-cron-mauticsend/29996 "2024-03-30T11:58:51Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4.33 My Database type and version is: 8.0.31-23 Your problem My problem is: Hello. I am getting this warning when the cron is run mautic:emails:send. … --- ## [How to create an automatic subscription renewal system](https://forum.mautic.org/t/how-to-create-an-automatic-subscription-renewal-system/7835)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 2\ **Last updated:** [March 30, 2024, 7:56am UTC](https://forum.mautic.org/t/how-to-create-an-automatic-subscription-renewal-system/7835 "2024-03-30T07:56:02Z")
Hi, i’d like to build a subscription renewal system to use with my clients. All of my clients has to pay me a sum (80, 150 or 180 euros) as a subscription to some services. I added 3 custom fields: subscript… --- ## [Not sending e-mails for contacts but Test e-mails working](https://forum.mautic.org/t/not-sending-e-mails-for-contacts-but-test-e-mails-working/30508)
**Author:** [@olucaszaccaro](https://forum.mautic.org/u/olucaszaccaro)\ **Replies:** 5\ **Last updated:** [March 29, 2024, 11:16pm UTC](https://forum.mautic.org/t/not-sending-e-mails-for-contacts-but-test-e-mails-working/30508 "2024-03-29T23:16:58Z")
My Mautic version is: 5 My PHP version is: 8.1.26 My Database type and version is: 10.6.16-MariaDB-cll-lve My problem is: I get an error message when trying to send e-mails to contacts These errors are showing in the… --- ## [Mautic JavaScript loading Issue](https://forum.mautic.org/t/mautic-javascript-loading-issue/31418)
**Author:** [@bouzzy](https://forum.mautic.org/u/bouzzy)\ **Replies:** 5\ **Last updated:** [March 29, 2024, 9:40pm UTC](https://forum.mautic.org/t/mautic-javascript-loading-issue/31418 "2024-03-29T21:40:20Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1 , 8.0 Your problem My problem is: I installed Mautic from App installer in CyberPanel. However, upon accessing the Mautic dashboard, it continuously lo… --- ## [Mautic and queue for sending email without RabbitMQ problem](https://forum.mautic.org/t/mautic-and-queue-for-sending-email-without-rabbitmq-problem/31420)
**Author:** [@adinovak0402](https://forum.mautic.org/u/adinovak0402)\ **Replies:** 3\ **Last updated:** [March 28, 2024, 9:12pm UTC](https://forum.mautic.org/t/mautic-and-queue-for-sending-email-without-rabbitmq-problem/31420 "2024-03-28T21:12:22Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1 My Database type and version is: MySQL 8 Your problem My problem is: I have a problem with mautic version 5.0.3, previously I used mautic version 4.4… --- ## [Can't install Mautic 5 "Forbidden"](https://forum.mautic.org/t/cant-install-mautic-5-forbidden/31428)
**Author:** [@rkifo](https://forum.mautic.org/u/rkifo)\ **Replies:** 1\ **Last updated:** [March 28, 2024, 6:37pm UTC](https://forum.mautic.org/t/cant-install-mautic-5-forbidden/31428 "2024-03-28T18:37:31Z")
My software My Mautic version is: 5.03 My PHP version is: 8.2.7 My Database type and version is: mariadb Ver 15.1 My problem is: Hello! I’m trying to install Mautic on a home server. I downloaded the latest vers… --- ## [After migration not able to upload in elfinder, showing error](https://forum.mautic.org/t/after-migration-not-able-to-upload-in-elfinder-showing-error/31470)
**Author:** [@shishir](https://forum.mautic.org/u/shishir)\ **Replies:** 0\ **Last updated:** [March 28, 2024, 4:58am UTC](https://forum.mautic.org/t/after-migration-not-able-to-upload-in-elfinder-showing-error/31470 "2024-03-28T04:58:55Z")
Your software My Mautic version is: 4.4.10 My PHP version is:8.0 My Database type and version is: while uploading in the media manager showing server error 500. Invalid backend response. An error occurred on the se… --- ## [Updating from M3.3.3 \> 5.03 (data only)](https://forum.mautic.org/t/updating-from-m3-3-3-5-03-data-only/31425)
**Author:** [@mkaaaay](https://forum.mautic.org/u/mkaaaay)\ **Replies:** 9\ **Last updated:** [March 27, 2024, 6:09pm UTC](https://forum.mautic.org/t/updating-from-m3-3-3-5-03-data-only/31425 "2024-03-27T18:09:10Z")
Your software My Mautic version is: 3.3.3 \> 5.03 My PHP version is: 8.1 My Database type and version is: mariadb 10.6 So, I want to upgrade to M5 but ideally as a new, fresh install. My question is, how can best sy… --- ## [Help！Contacts that pass through a form are not merged](https://forum.mautic.org/t/help-contacts-that-pass-through-a-form-are-not-merged/31235)
**Author:** [@hassy](https://forum.mautic.org/u/hassy)\ **Replies:** 11\ **Last updated:** [March 27, 2024, 6:27am UTC](https://forum.mautic.org/t/help-contacts-that-pass-through-a-form-are-not-merged/31235 "2024-03-27T06:27:59Z")
Your software My PHP version is : 8.0.30 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version MariaDB10.5 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing vi… --- ## [Addressing Undefined Index Notice in FieldType.php](https://forum.mautic.org/t/addressing-undefined-index-notice-in-fieldtype-php/31451)
**Author:** [@lucasborthiry](https://forum.mautic.org/u/lucasborthiry)\ **Replies:** 0\ **Last updated:** [March 26, 2024, 4:52pm UTC](https://forum.mautic.org/t/addressing-undefined-index-notice-in-fieldtype-php/31451 "2024-03-26T16:52:39Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4.33 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem Context While working on Mautic v4.4.7, I encountered a PHP Notice r… --- ## [Campaign doesn't send automatic email after someone subscribes trough form](https://forum.mautic.org/t/campaign-doesnt-send-automatic-email-after-someone-subscribes-trough-form/31424)
**Author:** [@ziroxx](https://forum.mautic.org/u/ziroxx)\ **Replies:** 1\ **Last updated:** [March 26, 2024, 8:47am UTC](https://forum.mautic.org/t/campaign-doesnt-send-automatic-email-after-someone-subscribes-trough-form/31424 "2024-03-26T08:47:39Z")
Your software My Mautic version is: v5.0.3 My PHP version is: 8.1.27 My Database type and version is:10.11.7-MariaDB-cll-lve Your problem My problem is: I’ve finally, finished the installation. I use hostinger and … --- ## [Mautic whitelabeler company name is not updating](https://forum.mautic.org/t/mautic-whitelabeler-company-name-is-not-updating/31442)
**Author:** [@shishir](https://forum.mautic.org/u/shishir)\ **Replies:** 0\ **Last updated:** [March 26, 2024, 4:49am UTC](https://forum.mautic.org/t/mautic-whitelabeler-company-name-is-not-updating/31442 "2024-03-26T04:49:19Z")
Your software 4.4.11 and 4.4.10 My PHP version is :8.0 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Hi I am not able update the company name in mautic whitelabeler. What to do? --- ## [Help with KeyCloak SAML](https://forum.mautic.org/t/help-with-keycloak-saml/15808)
**Author:** [@rez0n](https://forum.mautic.org/u/rez0n)\ **Replies:** 2\ **Last updated:** [March 25, 2024, 10:57pm UTC](https://forum.mautic.org/t/help-with-keycloak-saml/15808 "2024-03-25T22:57:27Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.3 Your problem My problem is: Can’t properly connect KeyCloak SAML IDP. Maybe someone can share IDP metadata file template (and KeyCloak client configur… [Previous page](https://forum.mautic.org/c/support/8.md?page=42) [Next page](https://forum.mautic.org/c/support/8.md?page=44)