# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=44 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 45 --- ## [How is lead\_lists\_leads table filled during import](https://forum.mautic.org/t/how-is-lead-lists-leads-table-filled-during-import/31433)
**Author:** [@iurijorbenadze](https://forum.mautic.org/u/iurijorbenadze)\ **Replies:** 0\ **Last updated:** [March 25, 2024, 5:34pm UTC](https://forum.mautic.org/t/how-is-lead-lists-leads-table-filled-during-import/31433 "2024-03-25T17:34:20Z")
My Mautic version is: 4.4.10 (Suggestions for 5.0 + are acceptable) I would like to know where is logic located for filling lead\_lists\_leads table (to be specific during import), is class instance which is related to l… --- ## [Send Newsletters / sort of transactional communication on updates](https://forum.mautic.org/t/send-newsletters-sort-of-transactional-communication-on-updates/31416)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 3\ **Last updated:** [March 25, 2024, 4:17pm UTC](https://forum.mautic.org/t/send-newsletters-sort-of-transactional-communication-on-updates/31416 "2024-03-25T16:17:06Z")
Your software My Mautic version is: 5 Your problem I have a similar situation like a classifieds site, where people can sign up for weekly digests per category. But if there are no new ads in one category, no email sh… --- ## [Spinning indicator when applying changes in email builder](https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299)
**Author:** [@adam5532](https://forum.mautic.org/u/adam5532)\ **Replies:** 5\ **Last updated:** [March 25, 2024, 1:44am UTC](https://forum.mautic.org/t/spinning-indicator-when-applying-changes-in-email-builder/31299 "2024-03-25T01:44:58Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: MariaDB 10.6 Your problem My problem is: When clicking the checkmark to apply changes, the progress indicator cons… --- ## [Mautic ignores LP template](https://forum.mautic.org/t/mautic-ignores-lp-template/31419)
**Author:** [@peterzipper](https://forum.mautic.org/u/peterzipper)\ **Replies:** 0\ **Last updated:** [March 24, 2024, 11:02am UTC](https://forum.mautic.org/t/mautic-ignores-lp-template/31419 "2024-03-24T11:02:52Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0 or 8.1 (issue is the same on both) My Database type and version is: MariaDB 10.6.17 My webserver: LiteSpeed Webserver 6.2.1 on Plesk Obsidian 18.0.58 Y… --- ## [Getting error when attempting to save settings on fresh install](https://forum.mautic.org/t/getting-error-when-attempting-to-save-settings-on-fresh-install/31375)
**Author:** [@bob99](https://forum.mautic.org/u/bob99)\ **Replies:** 1\ **Last updated:** [March 24, 2024, 12:27am UTC](https://forum.mautic.org/t/getting-error-when-attempting-to-save-settings-on-fresh-install/31375 "2024-03-24T00:27:22Z")
I get an error when attempting to save anything in the Settings \> Configuration Settings. I can’t even save my Email Settings. Error: “your request could not be processed, please try again” I installed Mautic onto a su… --- ## [Tags Field in Campaign Builder](https://forum.mautic.org/t/tags-field-in-campaign-builder/31381)
**Author:** [@davidvorkauf](https://forum.mautic.org/u/davidvorkauf)\ **Replies:** 1\ **Last updated:** [March 24, 2024, 12:20am UTC](https://forum.mautic.org/t/tags-field-in-campaign-builder/31381 "2024-03-24T00:20:01Z")
Your software My Mautic version is: 5.0.3. My PHP version is: 8.1 Your problem My problem is: Does someone know if the “Tags” Field in the Campaign builder works with AND or OR if I add multiple Tags? --- ## [Mautic 5 installation , error 500 in navigator when I process to configure Mautic](https://forum.mautic.org/t/mautic-5-installation-error-500-in-navigator-when-i-process-to-configure-mautic/31410)
**Author:** [@imhiri](https://forum.mautic.org/u/imhiri)\ **Replies:** 2\ **Last updated:** [March 23, 2024, 4:26pm UTC](https://forum.mautic.org/t/mautic-5-installation-error-500-in-navigator-when-i-process-to-configure-mautic/31410 "2024-03-23T16:26:21Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: 10.11.6 composer diagnose Do not run Composer as root/super user! See How do I install untrusted packages safely?… --- ## [Does Mautic 5.0.3 has support for PHP 8.2?](https://forum.mautic.org/t/does-mautic-5-0-3-has-support-for-php-8-2/31398)
**Author:** [@magma](https://forum.mautic.org/u/magma)\ **Replies:** 1\ **Last updated:** [March 22, 2024, 10:43am UTC](https://forum.mautic.org/t/does-mautic-5-0-3-has-support-for-php-8-2/31398 "2024-03-22T10:43:15Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1 My Database type and version is: not relevant Your problem My problem is: Does Mautic 5.0.3 support php 8.2? I saw some people mention they use PHP 8… --- ## [Installation error with composer: Field 'browser' doesn't contain a valid alias configuration](https://forum.mautic.org/t/installation-error-with-composer-field-browser-doesnt-contain-a-valid-alias-configuration/31343)
**Author:** [@firyx](https://forum.mautic.org/u/firyx)\ **Replies:** 4\ **Last updated:** [March 21, 2024, 2:33pm UTC](https://forum.mautic.org/t/installation-error-with-composer-field-browser-doesnt-contain-a-valid-alias-configuration/31343 "2024-03-21T14:33:17Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: MariaDB 10.11.6 Your problem My problem is: I’m trying to install Mautic 5 via recommended Composer Steps: Down… --- ## [Email Theme/Template not showing](https://forum.mautic.org/t/email-theme-template-not-showing/31361)
**Author:** [@lincoroffimas](https://forum.mautic.org/u/lincoroffimas)\ **Replies:** 4\ **Last updated:** [March 21, 2024, 12:07pm UTC](https://forum.mautic.org/t/email-theme-template-not-showing/31361 "2024-03-21T12:07:24Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 7.4.33 My Database type and version is: SQL/8.0.36-28 Your problem My problem is: I’ve created an email theme/template based on Paprika Theme, but when i… --- ## [{preferredchannel} language and text](https://forum.mautic.org/t/preferredchannel-language-and-text/29380)
**Author:** [@mika](https://forum.mautic.org/u/mika)\ **Replies:** 1\ **Last updated:** [March 21, 2024, 10:40am UTC](https://forum.mautic.org/t/preferredchannel-language-and-text/29380 "2024-03-21T10:40:02Z")
My Mautic version is: 4.4.10 My PHP version is: 7.4 My Database type and version is: MariaDB 10.5 My problem is: Is there a way to change the text and font family accompanying preferredchannel and frequency? Currentl… --- ## [Variable in href in an email button](https://forum.mautic.org/t/variable-in-href-in-an-email-button/27907)
**Author:** [@aantonio.tech](https://forum.mautic.org/u/aantonio.tech)\ **Replies:** 21\ **Last updated:** [March 20, 2024, 10:56pm UTC](https://forum.mautic.org/t/variable-in-href-in-an-email-button/27907 "2024-03-20T22:56:08Z")
Your software My Mautic version is: v4.4.6 My PHP version is: 8.0.27 My Database type and version is: 10.5.19-MariaDB-0+deb11u2 Your problem My problem is: I am trying to use a variable in a href of a button, but i… --- ## [Mautic Campaign Sending Multiple Marketing Emails to the same Contacts](https://forum.mautic.org/t/mautic-campaign-sending-multiple-marketing-emails-to-the-same-contacts/31336)
**Author:** [@dot\_mautic\_234](https://forum.mautic.org/u/dot_mautic_234)\ **Replies:** 1\ **Last updated:** [March 20, 2024, 2:25pm UTC](https://forum.mautic.org/t/mautic-campaign-sending-multiple-marketing-emails-to-the-same-contacts/31336 "2024-03-20T14:25:24Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 8.0.27 My Database type and version is: 11.2.3-MariaDB-1:11.2.3+maria~ubu2304-log Your problem My problem is: Within one of our campaigns, an email desi… --- ## [We're transitioning to R2 presigned URLs](https://forum.mautic.org/t/were-transitioning-to-r2-presigned-urls/31256)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 1\ **Last updated:** [March 20, 2024, 12:56pm UTC](https://forum.mautic.org/t/were-transitioning-to-r2-presigned-urls/31256 "2024-03-20T12:56:58Z")
I just got an email from maxmind with subject: “We’re transitioning to R2 presigned URLs” As of Wednesday, May 1, 2024, all MaxMind database downloads will redirect to R2 presigned URLs. We are making this change in o… --- ## [Custom field for contact note?](https://forum.mautic.org/t/custom-field-for-contact-note/16815)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 1\ **Last updated:** [March 20, 2024, 11:29am UTC](https://forum.mautic.org/t/custom-field-for-contact-note/16815 "2024-03-20T11:29:59Z")
Hello, I there a way to extend the contact notes with another type and other fields (in best case: fields just for a special note type)? Thanks for some help with this! Best regards, Timo --- ## [Mautic + Docker security tutorial](https://forum.mautic.org/t/mautic-docker-security-tutorial/31347)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 0\ **Last updated:** [March 19, 2024, 3:39pm UTC](https://forum.mautic.org/t/mautic-docker-security-tutorial/31347 "2024-03-19T15:39:16Z")
Your software My Mautic version is: 5.x I seems, as if docker now requires NPM to install. So I’ve been looking into the docker alternative. Since Mautic needs to be accessible from the web, some common docker securit… --- ## [Bug that doesn't make sense on replies monitor](https://forum.mautic.org/t/bug-that-doesnt-make-sense-on-replies-monitor/31328)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 1\ **Last updated:** [March 18, 2024, 8:10pm UTC](https://forum.mautic.org/t/bug-that-doesnt-make-sense-on-replies-monitor/31328 "2024-03-18T20:10:00Z")
Your software My Mautic version is: 4+ My PHP version is: 8 Your problem This simply doesn’t make sense. I am using gmail imap to get contacts reply data. I have tested in on about 4 different mails, i have one mai… --- ## [Mautic Trusted Hosts](https://forum.mautic.org/t/mautic-trusted-hosts/3614)
**Author:** [@mhal](https://forum.mautic.org/u/mhal)\ **Replies:** 3\ **Last updated:** [March 18, 2024, 10:53am UTC](https://forum.mautic.org/t/mautic-trusted-hosts/3614 "2024-03-18T10:53:35Z")
I am unable to find documentation on the “Trusted Hosts” setting under “Miscellaneous Settings” on the “System Settings” tab. By setting that field, what does it do? Is that a whitelist to the tracking pixel, or acc… --- ## [Fatal error since installed Mautic API](https://forum.mautic.org/t/fatal-error-since-installed-mautic-api/22071)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 3\ **Last updated:** [March 18, 2024, 3:51am UTC](https://forum.mautic.org/t/fatal-error-since-installed-mautic-api/22071 "2024-03-18T03:51:37Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4.27 My Database type and version is: 8.0.27 Your problem My problem is: I run composer require mautic/api-library It run successfully, but since then… --- ## [Mautic marks as read gmail message via contact replies monitor](https://forum.mautic.org/t/mautic-marks-as-read-gmail-message-via-contact-replies-monitor/31265)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 2\ **Last updated:** [March 16, 2024, 1:14pm UTC](https://forum.mautic.org/t/mautic-marks-as-read-gmail-message-via-contact-replies-monitor/31265 "2024-03-16T13:14:16Z")
Hi guys, I am monitoring contact replies in mautic via gmail imap. I am facing a problem that when the fetch mails cron run it make my emails marked as read: php /path/to/mautic/bin/console mautic:email:fetch Is ther… --- ## [How I fix failed to load resource. the server responded with a status of 404 () for connection between wordpress and mautic in the subdomain](https://forum.mautic.org/t/how-i-fix-failed-to-load-resource-the-server-responded-with-a-status-of-404-for-connection-between-wordpress-and-mautic-in-the-subdomain/14097)
**Author:** [@honggian](https://forum.mautic.org/u/honggian)\ **Replies:** 4\ **Last updated:** [March 15, 2024, 11:43pm UTC](https://forum.mautic.org/t/how-i-fix-failed-to-load-resource-the-server-responded-with-a-status-of-404-for-connection-between-wordpress-and-mautic-in-the-subdomain/14097 "2024-03-15T23:43:43Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2.30 Your problem My problem is: I couldn’t connect my wordpress site when I install in the subdomain. I manage my website using WordOps like EasyEngin… --- ## [Fail to downoad MaxMind Geo Lite2 City](https://forum.mautic.org/t/fail-to-downoad-maxmind-geo-lite2-city/30521)
**Author:** [@andre.parente](https://forum.mautic.org/u/andre.parente)\ **Replies:** 1\ **Last updated:** [March 15, 2024, 9:43pm UTC](https://forum.mautic.org/t/fail-to-downoad-maxmind-geo-lite2-city/30521 "2024-03-15T21:43:25Z")
Your software My Mautic version is: 5.0.1 My PHP version is: 7.4 Your problem My problem is: I have tried to dowload the MaxMind GeoLite2 City using the authentication as userID:LicenseKey, but when try to download … --- ## [Channel | # sent | # failed - on broadcasts cron](https://forum.mautic.org/t/channel-sent-failed-on-broadcasts-cron/31282)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 2\ **Last updated:** [March 15, 2024, 1:56am UTC](https://forum.mautic.org/t/channel-sent-failed-on-broadcasts-cron/31282 "2024-03-15T01:56:14Z")
Your software My Mautic version is: 4 My PHP version is: 7.4 Your problem I think i am having bad mautic week )-: It seems like when i run the cron mautic:broadcasts:send i am getting this error: ±-----------------… --- ## [Companies Identification Criteria is not clear](https://forum.mautic.org/t/companies-identification-criteria-is-not-clear/31276)
**Author:** [@miteshgala](https://forum.mautic.org/u/miteshgala)\ **Replies:** 0\ **Last updated:** [March 14, 2024, 4:14pm UTC](https://forum.mautic.org/t/companies-identification-criteria-is-not-clear/31276 "2024-03-14T16:14:03Z")
I am trying to understand exactly how Mautic identified duplicate companies and merges them. The documentation (Companies — Mautic Documentation 0.1 documentation) states 2 possibilities: The Company name field is a u… --- ## [Sending mails takes very long in Version 5](https://forum.mautic.org/t/sending-mails-takes-very-long-in-version-5/31271)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 0\ **Last updated:** [March 14, 2024, 3:15pm UTC](https://forum.mautic.org/t/sending-mails-takes-very-long-in-version-5/31271 "2024-03-14T15:15:20Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: Your problem My problem is: queue of 700 messages takes 1 hour to send. Steps I have tried to fix the problem: I… --- ## [Unable to setup SMTP for multiple email domains](https://forum.mautic.org/t/unable-to-setup-smtp-for-multiple-email-domains/31270)
**Author:** [@integration](https://forum.mautic.org/u/integration)\ **Replies:** 0\ **Last updated:** [March 14, 2024, 2:58pm UTC](https://forum.mautic.org/t/unable-to-setup-smtp-for-multiple-email-domains/31270 "2024-03-14T14:58:03Z")
Your software My Mautic version is: 4.4 My PHP version is: 7.4 My Database type and version is: MySQL We currently have three domains in our organization, and we use Gmail for SMTP for all these domains. I have set u… --- ## [Editor stripping off embedded links](https://forum.mautic.org/t/editor-stripping-off-embedded-links/31240)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 8\ **Last updated:** [March 14, 2024, 9:20am UTC](https://forum.mautic.org/t/editor-stripping-off-embedded-links/31240 "2024-03-14T09:20:57Z")
I’m trying to embed an external resource link within the email editor, and it keeps stripping it off, do you have any suggestion or work around? --- ## [Editing content : entry = scroll to the end of the page](https://forum.mautic.org/t/editing-content-entry-scroll-to-the-end-of-the-page/27616)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 5\ **Last updated:** [March 4, 2024, 2:36pm UTC](https://forum.mautic.org/t/editing-content-entry-scroll-to-the-end-of-the-page/27616 "2024-03-04T14:36:14Z")
Hi, In Mautic v4.4.0 : I have this little thing that is OK but still can be a bit annoying. Whenever I edit the content and I need to do a space/entry within the same content : it scrolls me down to the bottom of my em… --- ## [SendGrid API - BCC doesnt work](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 10\ **Last updated:** [March 14, 2024, 8:36am UTC](https://forum.mautic.org/t/sendgrid-api-bcc-doesnt-work/23055 "2024-03-14T08:36:47Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4.28 My Database type and version is: 10.3.34-MariaDB-log-cll-lve Your problem My problem is: I’m sending through SendGrid API. Everything works great ex… --- ## [API taking more than 3s for a simple contact search](https://forum.mautic.org/t/api-taking-more-than-3s-for-a-simple-contact-search/21376)
**Author:** [@paulo.maia](https://forum.mautic.org/u/paulo.maia)\ **Replies:** 2\ **Last updated:** [March 14, 2024, 8:00am UTC](https://forum.mautic.org/t/api-taking-more-than-3s-for-a-simple-contact-search/21376 "2024-03-14T08:00:50Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.3 My Database type and version is: 5.7 Your problem My problem is: Currently i only have 3k contacts and using the API for a simple search, each requ… [Previous page](https://forum.mautic.org/c/support/8.md?page=43) [Next page](https://forum.mautic.org/c/support/8.md?page=45)