# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=45 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 46 --- ## [Bounceback monitoring updates contact, but doesn't reflect in email logs/graphs](https://forum.mautic.org/t/bounceback-monitoring-updates-contact-but-doesnt-reflect-in-email-logs-graphs/31258)
**Author:** [@dienes](https://forum.mautic.org/u/dienes)\ **Replies:** 0\ **Last updated:** [March 13, 2024, 6:46pm UTC](https://forum.mautic.org/t/bounceback-monitoring-updates-contact-but-doesnt-reflect-in-email-logs-graphs/31258 "2024-03-13T18:46:43Z")
Your software My Mautic version is:4.4.10 My PHP version is:8.0 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: Bounceback monitoring updates contact, but doesn’t refle… --- ## [Have Email Service Options been removed in 5?](https://forum.mautic.org/t/have-email-service-options-been-removed-in-5/31227)
**Author:** [@discovery-dave](https://forum.mautic.org/u/discovery-dave)\ **Replies:** 0\ **Last updated:** [March 11, 2024, 4:21pm UTC](https://forum.mautic.org/t/have-email-service-options-been-removed-in-5/31227 "2024-03-11T16:21:43Z")
Your software My Mautic version is: 5.03 My PHP version is: 8.1 My Database type and version is: MYSQL Your problem My problem is: In configuration we appear to have lost the option to select an email service and en… --- ## [Mautic:emails:send" is not defined](https://forum.mautic.org/t/mauticsend-is-not-defined/30971)
**Author:** [@manuelbozzo](https://forum.mautic.org/u/manuelbozzo)\ **Replies:** 10\ **Last updated:** [March 11, 2024, 9:44am UTC](https://forum.mautic.org/t/mauticsend-is-not-defined/30971 "2024-03-11T09:44:31Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0.28 My Database type and version is: MariaDB 10.5 Your problem My problem is: Command “mautic:emails:send” is not defined. These errors are showing … --- ## [Is it possible to configure cron jobs with urls?](https://forum.mautic.org/t/is-it-possible-to-configure-cron-jobs-with-urls/19679)
**Author:** [@loic](https://forum.mautic.org/u/loic)\ **Replies:** 10\ **Last updated:** [March 11, 2024, 7:41am UTC](https://forum.mautic.org/t/is-it-possible-to-configure-cron-jobs-with-urls/19679 "2024-03-11T07:41:48Z")
Your software My Mautic version is: the latest (2021) My PHP version is: 7.3 My Database type and version is: MySQL 5.6 Your problem My problem is Hi there! I’m trying to install Mautic for a client. I’m meeting so… --- ## [Issues with Docker Compose](https://forum.mautic.org/t/issues-with-docker-compose/31032)
**Author:** [@ssadvisor](https://forum.mautic.org/u/ssadvisor)\ **Replies:** 3\ **Last updated:** [March 10, 2024, 7:49pm UTC](https://forum.mautic.org/t/issues-with-docker-compose/31032 "2024-03-10T19:49:41Z")
Your software My Mautic version is: mautic/mautic:5-apache My PHP version is: php:8.1-apache My Database type and version is: mysql:8.0 Your problem My problem is: I’m using the docker compose file from docker-maut… --- ## [Focus Item Link - Breaking](https://forum.mautic.org/t/focus-item-link-breaking/24514)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 15\ **Last updated:** [March 10, 2024, 12:38pm UTC](https://forum.mautic.org/t/focus-item-link-breaking/24514 "2024-03-10T12:38:20Z")
I am having an issue with Focus Items “Emphasize Link” When I create this focus item and obviously test from within Mautic everything works fine. However when I am not logged into Mautic the link is breaking. How do I… --- ## [GrapesJS code editor fails to save changes to custom code, old code comes back](https://forum.mautic.org/t/grapesjs-code-editor-fails-to-save-changes-to-custom-code-old-code-comes-back/31205)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 0\ **Last updated:** [March 9, 2024, 8:47pm UTC](https://forum.mautic.org/t/grapesjs-code-editor-fails-to-save-changes-to-custom-code-old-code-comes-back/31205 "2024-03-09T20:47:58Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: mariadb Ver 15.1 Distrib 10.6.16-MariaDB, for debian-linux-gnu (x86\_64) using EditLine wrapper Your problem My pro… --- ## [How do you monitored inbox reply with AWS?](https://forum.mautic.org/t/how-do-you-monitored-inbox-reply-with-aws/31171)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 3\ **Last updated:** [March 9, 2024, 5:03pm UTC](https://forum.mautic.org/t/how-do-you-monitored-inbox-reply-with-aws/31171 "2024-03-09T17:03:42Z")
Hi there, I want to start monitor people reply and unfortunately i didn’t do it so far. I am using amazon aws for SMTP but i am a bit lost on the IMAP option. At the moment i have a email like newsletter@domain.com th… --- ## [How do bounces work in this scenario?](https://forum.mautic.org/t/how-do-bounces-work-in-this-scenario/31130)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 6\ **Last updated:** [March 8, 2024, 9:58pm UTC](https://forum.mautic.org/t/how-do-bounces-work-in-this-scenario/31130 "2024-03-08T21:58:48Z")
Hello, Im having trouble understanding how bounce management works when you have multiple users on a mautic system with mailer as owner enabled? We have a collection of sales people that we want to use Mautic as a con… --- ## [Unable to send Email](https://forum.mautic.org/t/unable-to-send-email/31198)
**Author:** [@tobsowo](https://forum.mautic.org/u/tobsowo)\ **Replies:** 0\ **Last updated:** [March 8, 2024, 3:16pm UTC](https://forum.mautic.org/t/unable-to-send-email/31198 "2024-03-08T15:16:39Z")
When sending an email and it fails, it is possible that you have set the Monitored Inbox configured and it is sending from a random bounce email address. How to fix: Delete all the settings in the Monitored Inbox an… --- ## [Swap Mautic database tables](https://forum.mautic.org/t/swap-mautic-database-tables/31111)
**Author:** [@iurijorbenadze](https://forum.mautic.org/u/iurijorbenadze)\ **Replies:** 3\ **Last updated:** [March 7, 2024, 8:44pm UTC](https://forum.mautic.org/t/swap-mautic-database-tables/31111 "2024-03-07T20:44:32Z")
My Mautic version is: 4.4.4 (suggestiond with 5.0+ are accepted too) Hello, I would like to know where is located Mautic code which is responsible for importing data (Import from background option on contacts page to … --- ## [Multi-paragraph text injected through token](https://forum.mautic.org/t/multi-paragraph-text-injected-through-token/31188)
**Author:** [@chris.szabo](https://forum.mautic.org/u/chris.szabo)\ **Replies:** 2\ **Last updated:** [March 7, 2024, 4:18pm UTC](https://forum.mautic.org/t/multi-paragraph-text-injected-through-token/31188 "2024-03-07T16:18:26Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: MariaDB - 10.6.16 Your problem My problem is: I need to inject multi-paragraph content into an email template. T… --- ## [Dynamic content based on segment?](https://forum.mautic.org/t/dynamic-content-based-on-segment/31170)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 1\ **Last updated:** [March 7, 2024, 4:11pm UTC](https://forum.mautic.org/t/dynamic-content-based-on-segment/31170 "2024-03-07T16:11:48Z")
Hi guys, i am using the older version of mautic (still didn’t moved to 5+ yet). I am trying to create a dynamic content inside email based on user segments. For example i only one to show buy line if the user is on a s… --- ## [New install on Wordpress site goes to 404 page](https://forum.mautic.org/t/new-install-on-wordpress-site-goes-to-404-page/31152)
**Author:** [@adam5532](https://forum.mautic.org/u/adam5532)\ **Replies:** 2\ **Last updated:** [March 7, 2024, 4:05pm UTC](https://forum.mautic.org/t/new-install-on-wordpress-site-goes-to-404-page/31152 "2024-03-07T16:05:22Z")
I have a Wordpress website and I’m doing a new install of Mautic into a new top-level directory. When I browse to /mauticdirectory/ or /mauticdirectory/index.php I get redirected to the Wordpress 404 page. I tried modi… --- ## [How to use in 5.0 the php 8.1 version?](https://forum.mautic.org/t/how-to-use-in-5-0-the-php-8-1-version/29776)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 6\ **Last updated:** [March 7, 2024, 1:11pm UTC](https://forum.mautic.org/t/how-to-use-in-5-0-the-php-8-1-version/29776 "2024-03-07T13:11:20Z")
Hello, to prepare myself for 5.0 i’d like to ask something about using it with php 8.1 on Ubuntu 22.04 server. At the moment i have only installed php 8.0.30 on my server an there is running Mautic 4.4.10 and Moodle 4.0… --- ## [One signal setup](https://forum.mautic.org/t/one-signal-setup/20219)
**Author:** [@mattcameron](https://forum.mautic.org/u/mattcameron)\ **Replies:** 5\ **Last updated:** [March 7, 2024, 10:35am UTC](https://forum.mautic.org/t/one-signal-setup/20219 "2024-03-07T10:35:28Z")
Your software My Mautic version is: v3.3.2 My PHP version is: PHP Version 7.3.27 My Database type and version is: n/a Your problem Need help for where to find in my Onesignal account the answers to the following Mau… --- ## [Salesforce integration error missing+required+code+challenge](https://forum.mautic.org/t/salesforce-integration-error-missing-required-code-challenge/29690)
**Author:** [@thangsanps](https://forum.mautic.org/u/thangsanps)\ **Replies:** 1\ **Last updated:** [March 6, 2024, 6:46pm UTC](https://forum.mautic.org/t/salesforce-integration-error-missing-required-code-challenge/29690 "2024-03-06T18:46:39Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.25 My Database type and version is: 10.3.23-MariaDB Your problem My problem is: I have an error with salesforce integration. I have filled in the Co… --- ## [Sending via SMTP to Amazon SES -\> missing DKIM signature for FROM domain, thus causing domain DKIM misalignment = failed DMARC](https://forum.mautic.org/t/sending-via-smtp-to-amazon-ses-missing-dkim-signature-for-from-domain-thus-causing-domain-dkim-misalignment-failed-dmarc/31082)
**Author:** [@culakmar](https://forum.mautic.org/u/culakmar)\ **Replies:** 4\ **Last updated:** [March 6, 2024, 3:37pm UTC](https://forum.mautic.org/t/sending-via-smtp-to-amazon-ses-missing-dkim-signature-for-from-domain-thus-causing-domain-dkim-misalignment-failed-dmarc/31082 "2024-03-06T15:37:14Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.28 My Database type and version is: MariaDB 10.5.15 Your problem Hi folks, I’m in a bit of a pickle. So we use a sending setup where we send email th… --- ## [Mail builder WYSIWYG (CKEditor) is finicky and unreliable](https://forum.mautic.org/t/mail-builder-wysiwyg-ckeditor-is-finicky-and-unreliable/31158)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 5\ **Last updated:** [March 6, 2024, 3:19pm UTC](https://forum.mautic.org/t/mail-builder-wysiwyg-ckeditor-is-finicky-and-unreliable/31158 "2024-03-06T15:19:38Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: mariadb Ver 15.1 Distrib 10.6.16-MariaDB, for debian-linux-gnu (x86\_64) using EditLine wrapper Your problem My pro… --- ## [Cannot change language](https://forum.mautic.org/t/cannot-change-language/31157)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 5\ **Last updated:** [March 6, 2024, 3:15pm UTC](https://forum.mautic.org/t/cannot-change-language/31157 "2024-03-06T15:15:35Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: mariadb Ver 15.1 Distrib 10.6.16-MariaDB, for debian-linux-gnu (x86\_64) using EditLine wrapper Your problem Havi… --- ## [Email settings do not have dropdown options in 5.0.2](https://forum.mautic.org/t/email-settings-do-not-have-dropdown-options-in-5-0-2/30580)
**Author:** [@pointdist](https://forum.mautic.org/u/pointdist)\ **Replies:** 5\ **Last updated:** [March 5, 2024, 6:50pm UTC](https://forum.mautic.org/t/email-settings-do-not-have-dropdown-options-in-5-0-2/30580 "2024-03-05T18:50:52Z")
Your software My Mautic version is:5.0.2 My PHP version is:o2gvvPy7CRMFfm+T0nMLCUykv+RYUzmfN98g1MWB My Database type and version is: MySQL 5.7.44-48-log Your problem My problem is: In configuration, email settings d… --- ## [Mautic database is huge, can I manually delete old records?](https://forum.mautic.org/t/mautic-database-is-huge-can-i-manually-delete-old-records/22646)
**Author:** [@instamaker](https://forum.mautic.org/u/instamaker)\ **Replies:** 33\ **Last updated:** [March 5, 2024, 10:40am UTC](https://forum.mautic.org/t/mautic-database-is-huge-can-i-manually-delete-old-records/22646 "2024-03-05T10:40:16Z")
Your software My Mautic version is: 3.2.0 My PHP version is: 7.3.26 My Database type and version is: MySQL v8 Your problem My Mautic database is pretty huge at the moment, it’s 56 GB total. My biggest tables are pag… --- ## ['Decision' reads email: how (when) is this evaluated?](https://forum.mautic.org/t/decision-reads-email-how-when-is-this-evaluated/31149)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 0\ **Last updated:** [March 4, 2024, 7:21pm UTC](https://forum.mautic.org/t/decision-reads-email-how-when-is-this-evaluated/31149 "2024-03-04T19:21:57Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 8.2 My Database type and version is: tidb Your problem Not so much a problem as a question. If i have a campaign that uses ‘reads email’ decision… If i … --- ## [Installing on Hostinger Shared Hosting](https://forum.mautic.org/t/installing-on-hostinger-shared-hosting/30883)
**Author:** [@mauticsmit](https://forum.mautic.org/u/mauticsmit)\ **Replies:** 10\ **Last updated:** [March 4, 2024, 5:36pm UTC](https://forum.mautic.org/t/installing-on-hostinger-shared-hosting/30883 "2024-03-04T17:36:04Z")
Your software My Mautic version is: 4.4 My PHP version is: 8.1 My Database type and version is: 10.6.15-MariaDB-cll-lve Your problem My problem is: I am unable to upgrade to 5.0 via composer when following steps on H… --- ## [500 internal error when I save and close the e-mail editor](https://forum.mautic.org/t/500-internal-error-when-i-save-and-close-the-e-mail-editor/30995)
**Author:** [@emmanu](https://forum.mautic.org/u/emmanu)\ **Replies:** 17\ **Last updated:** [March 4, 2024, 3:00pm UTC](https://forum.mautic.org/t/500-internal-error-when-i-save-and-close-the-e-mail-editor/30995 "2024-03-04T15:00:50Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1 My Database type and version is: MariaDB Your problem My problem is: When I click on the button “Save and close” of the e-mail editor a page with 500… --- ## [Mautic 5: page.html.twig isn't used](https://forum.mautic.org/t/mautic-5-page-html-twig-isnt-used/30769)
**Author:** [@peterzipper](https://forum.mautic.org/u/peterzipper)\ **Replies:** 1\ **Last updated:** [March 4, 2024, 1:05pm UTC](https://forum.mautic.org/t/mautic-5-page-html-twig-isnt-used/30769 "2024-03-04T13:05:22Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.1.27 My Database type and version is: 10.5.11-MariaDB-1:10.5.11+maria~focal Your problem My problem is: I copied a working theme, modified the .json an… --- ## [Integrating Mautic with Elementor Pro](https://forum.mautic.org/t/integrating-mautic-with-elementor-pro/31042)
**Author:** [@drold](https://forum.mautic.org/u/drold)\ **Replies:** 3\ **Last updated:** [March 3, 2024, 6:58am UTC](https://forum.mautic.org/t/integrating-mautic-with-elementor-pro/31042 "2024-03-03T06:58:36Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: Not integrating using New API These errors are showing in the log: Integration Failed Try again S… --- ## [Issues with migration after updating from 4.4 to 5.0.2](https://forum.mautic.org/t/issues-with-migration-after-updating-from-4-4-to-5-0-2/30758)
**Author:** [@ar84](https://forum.mautic.org/u/ar84)\ **Replies:** 13\ **Last updated:** [March 2, 2024, 4:14am UTC](https://forum.mautic.org/t/issues-with-migration-after-updating-from-4-4-to-5-0-2/30758 "2024-03-02T04:14:48Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.0 My Database type and version is: MariaDB Your problem I managed to install the update through composer which very badly documented in my opinion. My … --- ## [Automated import of contacts](https://forum.mautic.org/t/automated-import-of-contacts/10324)
**Author:** [@cirrusflyer](https://forum.mautic.org/u/cirrusflyer)\ **Replies:** 6\ **Last updated:** [March 1, 2024, 4:09pm UTC](https://forum.mautic.org/t/automated-import-of-contacts/10324 "2024-03-01T16:09:05Z")
Any thoughts on how one might automate the daily import of a CSV file of contacts into Mautic? Or even doing this directly at the database level to with a job to inject the contacts and contact updates directly into the… --- ## [Updating from 5.02 to 5.03 with composer update - Doesn't update version](https://forum.mautic.org/t/updating-from-5-02-to-5-03-with-composer-update-doesnt-update-version/30889)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 2\ **Last updated:** [March 1, 2024, 7:59am UTC](https://forum.mautic.org/t/updating-from-5-02-to-5-03-with-composer-update-doesnt-update-version/30889 "2024-03-01T07:59:40Z")
Running composer update mautic/core-lib --with-dependencies , in order to update from 5.02 to 5.03 seems to work fine (no error messages). However, mautic still shows 5.02 as the version in the dashboard. Also, after … [Previous page](https://forum.mautic.org/c/support/8.md?page=44) [Next page](https://forum.mautic.org/c/support/8.md?page=46)