# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=46 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 47 --- ## [Mail Builder no response with templates](https://forum.mautic.org/t/mail-builder-no-response-with-templates/31118)
**Author:** [@w3bee](https://forum.mautic.org/u/w3bee)\ **Replies:** 4\ **Last updated:** [March 1, 2024, 7:52am UTC](https://forum.mautic.org/t/mail-builder-no-response-with-templates/31118 "2024-03-01T07:52:16Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 8.0.28 My Database type and version is: mariadb Ver 15.1 Distrib 10.6.12-MariaDB Your problem My problem is: I get an 500 Server error after selecting t… --- ## [AWS SES error, while sending mail from mautic via aws-ses api](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089)
**Author:** [@autonomy](https://forum.mautic.org/u/autonomy)\ **Replies:** 13\ **Last updated:** [February 29, 2024, 7:00pm UTC](https://forum.mautic.org/t/aws-ses-error-while-sending-mail-from-mautic-via-aws-ses-api/31089 "2024-02-29T19:00:00Z")
Your software My Mautic version is: 4 My PHP version is: 8.0.30 My Database type and version is: 10.11.7-MariaDB-cll-lve I have installed Mautic and everything seems to be in other, but when I am running a campaign, … --- ## [How to change default settings for new emails?](https://forum.mautic.org/t/how-to-change-default-settings-for-new-emails/31106)
**Author:** [@markusvjh](https://forum.mautic.org/u/markusvjh)\ **Replies:** 0\ **Last updated:** [February 29, 2024, 11:06am UTC](https://forum.mautic.org/t/how-to-change-default-settings-for-new-emails/31106 "2024-02-29T11:06:50Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: Some of the default settings need to be changed ever… --- ## [Future performance and what happens if your doing 1 mil hits and 1 mil contacts every 2 days](https://forum.mautic.org/t/future-performance-and-what-happens-if-your-doing-1-mil-hits-and-1-mil-contacts-every-2-days/31105)
**Author:** [@adie](https://forum.mautic.org/u/adie)\ **Replies:** 0\ **Last updated:** [February 29, 2024, 10:50am UTC](https://forum.mautic.org/t/future-performance-and-what-happens-if-your-doing-1-mil-hits-and-1-mil-contacts-every-2-days/31105 "2024-02-29T10:50:36Z")
Mautic 4.4 7.4.33 My SQL db.t3.large 8GB x 2 vcpu We enabled the tracking script on all our sites and are now generating 1mil pvs and nearly 1mil anon contacts every 2 days. I dont know enough about Mautic and what i… --- ## [Campaign - Action "Add Points" result in error and campaign execution stop](https://forum.mautic.org/t/campaign-action-add-points-result-in-error-and-campaign-execution-stop/31102)
**Author:** [@IonutOjicaDe](https://forum.mautic.org/u/IonutOjicaDe)\ **Replies:** 0\ **Last updated:** [February 28, 2024, 11:21pm UTC](https://forum.mautic.org/t/campaign-action-add-points-result-in-error-and-campaign-execution-stop/31102 "2024-02-28T23:21:28Z")
Your software My Mautic version is: 4.4.11 (classing installation, not with composer) My PHP version is: 7.4.33 My Database type and version is: 10.11.4-MariaDB-1~deb12u1 Your problem My problem is: The Action “Add… --- ## [Twig issues](https://forum.mautic.org/t/twig-issues/31100)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 0\ **Last updated:** [February 28, 2024, 5:11pm UTC](https://forum.mautic.org/t/twig-issues/31100 "2024-02-28T17:11:20Z")
Hi, Im using a TWIG for writing the emails as Im sure many people do. The problem is that I can’t reach all the properties. For example, in the email {contactfield=companyindustry} works great, but I can’t use {{ conta… --- ## [Checkbox settings](https://forum.mautic.org/t/checkbox-settings/31097)
**Author:** [@xroma](https://forum.mautic.org/u/xroma)\ **Replies:** 0\ **Last updated:** [February 28, 2024, 4:08pm UTC](https://forum.mautic.org/t/checkbox-settings/31097 "2024-02-28T16:08:59Z")
My Mautic version is: 4.48 My PHP version is: 7.4 My problem is: I searched but didn’t find such a topic. In a simple form, how can I set the response checkbox to be next to it and not above it? --- ## [Update stuck on "Extracting Package"](https://forum.mautic.org/t/update-stuck-on-extracting-package/31093)
**Author:** [@kecomm](https://forum.mautic.org/u/kecomm)\ **Replies:** 0\ **Last updated:** [February 28, 2024, 2:19pm UTC](https://forum.mautic.org/t/update-stuck-on-extracting-package/31093 "2024-02-28T14:19:30Z")
My Mautic version is: 5.0.0 beta2 My PHP version is: 8.0.30 My Database type and version is: MySQL / MariaDB / Percona 10.6.16 My problem is: The update from 5.0.0beta to 5.0.3 is stuck on “Extracting Package” then … --- ## [Tracking source (Google Organic / PPC / Social) possible out of the box?](https://forum.mautic.org/t/tracking-source-google-organic-ppc-social-possible-out-of-the-box/9113)
**Author:** [@MikeG](https://forum.mautic.org/u/MikeG)\ **Replies:** 3\ **Last updated:** [April 29, 2020, 1:27pm UTC](https://forum.mautic.org/t/tracking-source-google-organic-ppc-social-possible-out-of-the-box/9113 "2020-04-29T13:27:47Z")
Hi, Mautic looks very promising! Just wondered if it’s possible to track the source of anonymous visitors (and maintain when they become known, of course!), such as if a visitor is from Google Organic, PPC, Twitter… --- ## [Mautic/mautic:v4-apache -\> mautic/mautic:5.0.3-apache](https://forum.mautic.org/t/mautic-mautic-v4-apache-mautic-mautic-5-0-3-apache/31081)
**Author:** [@pageagency](https://forum.mautic.org/u/pageagency)\ **Replies:** 0\ **Last updated:** [February 27, 2024, 7:51pm UTC](https://forum.mautic.org/t/mautic-mautic-v4-apache-mautic-mautic-5-0-3-apache/31081 "2024-02-27T19:51:29Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4 My Database type and version is: powertic/percona-docker Your problem My problem is: I am running off of the old example yaml that uses the above ima… --- ## [Moving from PHP 7.4 to PHP 8.1](https://forum.mautic.org/t/moving-from-php-7-4-to-php-8-1/30347)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 2\ **Last updated:** [February 27, 2024, 7:21pm UTC](https://forum.mautic.org/t/moving-from-php-7-4-to-php-8-1/30347 "2024-02-27T19:21:08Z")
I’m running an instance of Mautic (4.45) that sits on PHP 7.4. I’m thinking of changing PHP to 8.1. Are there any considerations or can I just upgrade PHP? --- ## [Issue with button functionality](https://forum.mautic.org/t/issue-with-button-functionality/30789)
**Author:** [@toguna](https://forum.mautic.org/u/toguna)\ **Replies:** 7\ **Last updated:** [February 27, 2024, 5:35pm UTC](https://forum.mautic.org/t/issue-with-button-functionality/30789 "2024-02-27T17:35:56Z")
Your software My Mautic version is: Mautic 5.0.2 My PHP version is: 8.0 My Database type and version is:10.2.44-MariaDB Your problem Hi Community ! I have just installed Mautic 5.0.2, and I am facing an issue with … --- ## [Email nao sao enviado vai campanha](https://forum.mautic.org/t/email-nao-sao-enviado-vai-campanha/30939)
**Author:** [@cs4541](https://forum.mautic.org/u/cs4541)\ **Replies:** 3\ **Last updated:** [February 27, 2024, 5:00pm UTC](https://forum.mautic.org/t/email-nao-sao-enviado-vai-campanha/30939 "2024-02-27T17:00:49Z")
Ola boa noite, estou com problema, criei uma campanha, porem quando programo ela para certo horário, os emails não são enviados, não acontece nada, Alguém ja passou por isso? Alguém pode me ajudar --- ## [Updating mautic contact with details from WPForms form](https://forum.mautic.org/t/updating-mautic-contact-with-details-from-wpforms-form/31067)
**Author:** [@loki](https://forum.mautic.org/u/loki)\ **Replies:** 1\ **Last updated:** [February 27, 2024, 12:44am UTC](https://forum.mautic.org/t/updating-mautic-contact-with-details-from-wpforms-form/31067 "2024-02-27T00:44:09Z")
I have mautic tracking anonymous users on my wordpress website using the wordpress plugin. I’m attempting to get these anonymous contacts updated with email addresses when a user submits a WPForms form on the website bu… --- ## [Unable to Associate URL Parameters with Contact Attributes in Mautic](https://forum.mautic.org/t/unable-to-associate-url-parameters-with-contact-attributes-in-mautic/28091)
**Author:** [@rudy72](https://forum.mautic.org/u/rudy72)\ **Replies:** 6\ **Last updated:** [February 26, 2024, 8:21pm UTC](https://forum.mautic.org/t/unable-to-associate-url-parameters-with-contact-attributes-in-mautic/28091 "2024-02-26T20:21:50Z")
Hello, I’ve been encountering an issue with my Mautic setup where I’m attempting to identify users and associate specific URL parameters (in this case, ‘email’) with contact attributes. Here’s the code I’ve been using: … --- ## [Apache - Why should I disable PHP module?](https://forum.mautic.org/t/apache-why-should-i-disable-php-module/31059)
**Author:** [@perissf](https://forum.mautic.org/u/perissf)\ **Replies:** 1\ **Last updated:** [February 26, 2024, 2:30pm UTC](https://forum.mautic.org/t/apache-why-should-i-disable-php-module/31059 "2024-02-26T14:30:23Z")
Hi, I am installing Mautic 5.0.3 on Debian 11, which has already some sites on Apache and MariaDB. Php 7.4 is installed and php7.4 module is enabled and necessary for these sites to work (they are built with Joomla). To… --- ## [/contacts/list/fields not returning fields properly](https://forum.mautic.org/t/contacts-list-fields-not-returning-fields-properly/31060)
**Author:** [@ben\_sf](https://forum.mautic.org/u/ben_sf)\ **Replies:** 1\ **Last updated:** [February 26, 2024, 2:27pm UTC](https://forum.mautic.org/t/contacts-list-fields-not-returning-fields-properly/31060 "2024-02-26T14:27:10Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.0.30 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 My problem is: I cannot properly configure make.com with mautic, as make is not r… --- ## [Send segment email but exclude some users](https://forum.mautic.org/t/send-segment-email-but-exclude-some-users/25960)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 18\ **Last updated:** [February 26, 2024, 2:26pm UTC](https://forum.mautic.org/t/send-segment-email-but-exclude-some-users/25960 "2024-02-26T14:26:24Z")
Hey i want to send segment email but exclude some user by some parameters like the way i can do that in a campaign. As example let say i want to send am email for most of the segments but i want to filter it and send th… --- ## [Sending emails to companies](https://forum.mautic.org/t/sending-emails-to-companies/31052)
**Author:** [@matbcvo](https://forum.mautic.org/u/matbcvo)\ **Replies:** 1\ **Last updated:** [February 26, 2024, 1:43pm UTC](https://forum.mautic.org/t/sending-emails-to-companies/31052 "2024-02-26T13:43:01Z")
Is it possible to send emails to only companies (not contacts added to those companies)? Eg companyname and companyemail. We would like to send email (eg new license bought) to company email, not all contacts related to… --- ## [Mautic Implementation](https://forum.mautic.org/t/mautic-implementation/29601)
**Author:** [@mohammadali\_m](https://forum.mautic.org/u/mohammadali_m)\ **Replies:** 1\ **Last updated:** [February 25, 2024, 10:56pm UTC](https://forum.mautic.org/t/mautic-implementation/29601 "2024-02-25T22:56:11Z")
Hi guys. glad to be here. I just installed Mautic 5 on my server and I want to work with it. I searched Google and Mautic sites and I couldn’t find any documentation on how to send an event to my Mautic server. could … --- ## [Changing how Mautic 5 handles email from send immediately to queue](https://forum.mautic.org/t/changing-how-mautic-5-handles-email-from-send-immediately-to-queue/30374)
**Author:** [@hotstryker](https://forum.mautic.org/u/hotstryker)\ **Replies:** 19\ **Last updated:** [February 24, 2024, 6:38pm UTC](https://forum.mautic.org/t/changing-how-mautic-5-handles-email-from-send-immediately-to-queue/30374 "2024-02-24T18:38:58Z")
Your software My Mautic version is: V5.0.0-rc2 My PHP version is: 8.1 My Database type and version is: MariadDB 10.6 When I did the original install, on Step 2 I was asked “How should emails be spooled and delivered?… --- ## [DB Socket connection](https://forum.mautic.org/t/db-socket-connection/31041)
**Author:** [@loki](https://forum.mautic.org/u/loki)\ **Replies:** 4\ **Last updated:** [February 24, 2024, 4:37pm UTC](https://forum.mautic.org/t/db-socket-connection/31041 "2024-02-24T16:37:23Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1 My Database type and version is: mariadb 10.11.6 Your problem My problem is: Initial DB connection setup I’m attempting to install mautic for the fir… --- ## [Mautic redirects domain root to the sub-folder](https://forum.mautic.org/t/mautic-redirects-domain-root-to-the-sub-folder/31012)
**Author:** [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Replies:** 2\ **Last updated:** [February 23, 2024, 5:18pm UTC](https://forum.mautic.org/t/mautic-redirects-domain-root-to-the-sub-folder/31012 "2024-02-23T17:18:08Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4.33 My Database type and version is: Mariadb Your problem My problem is: I installed Mautic inside a folder called “mautic” on my website. I can access… --- ## [How to? Automatically add DNC-Status to NEW contacts](https://forum.mautic.org/t/how-to-automatically-add-dnc-status-to-new-contacts/31021)
**Author:** [@prince\_van](https://forum.mautic.org/u/prince_van)\ **Replies:** 5\ **Last updated:** [February 23, 2024, 5:05pm UTC](https://forum.mautic.org/t/how-to-automatically-add-dnc-status-to-new-contacts/31021 "2024-02-23T17:05:55Z")
Your software My Mautic version is: v5.0.2 My PHP version is: 8.1.2-1 My Database type and version is: 8.0.34-0ubuntu0.22.04.1 pdo\_mysql Doctrine\\DBAL\\Platforms\\MySQL80Platform Your problem Hi :slight\_smile: I wan… --- ## [(Legacy Email builder) mautic 5 adds unexpected and copies & styling multiple times code when saving HTML part of email Your bug title goes here!](https://forum.mautic.org/t/legacy-email-builder-mautic-5-adds-unexpected-and-copies-amp-styling-multiple-times-code-when-saving-html-part-of-email-your-bug-title-goes-here/31033)
**Author:** [@e-tailors\_pm](https://forum.mautic.org/u/e-tailors_pm)\ **Replies:** 0\ **Last updated:** [February 23, 2024, 1:49pm UTC](https://forum.mautic.org/t/legacy-email-builder-mautic-5-adds-unexpected-and-copies-amp-styling-multiple-times-code-when-saving-html-part-of-email-your-bug-title-goes-here/31033 "2024-02-23T13:49:59Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 10.3.38-MariaDB Your problem The classic email builder adds and repeats unexpected code especialy & in the email every time it is saved (or clon… --- ## [Custom mautic MJML email template builder bug](https://forum.mautic.org/t/custom-mautic-mjml-email-template-builder-bug/28344)
**Author:** [@ricfreire](https://forum.mautic.org/u/ricfreire)\ **Replies:** 3\ **Last updated:** [February 23, 2024, 11:22am UTC](https://forum.mautic.org/t/custom-mautic-mjml-email-template-builder-bug/28344 "2024-02-23T11:22:13Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.1 Your problem I have created a theme for Mautic and I’m encountering a bug with the GrapeJS builder. The bug I’m experiencing is that when I open the t… --- ## [Error while running "doctrine:query:sql" command](https://forum.mautic.org/t/error-while-running-doctrinesql-command/31008)
**Author:** [@carlosatfongo](https://forum.mautic.org/u/carlosatfongo)\ **Replies:** 0\ **Last updated:** [February 22, 2024, 4:26am UTC](https://forum.mautic.org/t/error-while-running-doctrinesql-command/31008 "2024-02-22T04:26:02Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 8.0.30 My Database type and version is: Ver 15.1 Distrib 10.6.16-MariaDB Your problem My problem is: I get the following error while running a commandL: … --- ## [Huge delay in automated mails + Fake download count](https://forum.mautic.org/t/huge-delay-in-automated-mails-fake-download-count/30981)
**Author:** [@pablo.ezp](https://forum.mautic.org/u/pablo.ezp)\ **Replies:** 1\ **Last updated:** [February 21, 2024, 6:16pm UTC](https://forum.mautic.org/t/huge-delay-in-automated-mails-fake-download-count/30981 "2024-02-21T18:16:49Z")
Hello! I just arrived to Mautic a couple of months ago. I work for a company which uses Mautic from the last 2-3 years, and I recently noticed that there is a huge delay in the automated mails, specially in which are fi… --- ## [How to move MAUTIC from PHP 8.0 to 8.1](https://forum.mautic.org/t/how-to-move-mautic-from-php-8-0-to-8-1/30861)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 6\ **Last updated:** [February 21, 2024, 6:06pm UTC](https://forum.mautic.org/t/how-to-move-mautic-from-php-8-0-to-8-1/30861 "2024-02-21T18:06:19Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0.28 My Database type and version is: MySQL 8.0.35 Your problem My problem is: Seems like when using PHP8.0-FPM on my NGINX, MAUTIC 5.0.3 works OK. … --- ## [Lock issue with segment update](https://forum.mautic.org/t/lock-issue-with-segment-update/30915)
**Author:** [@olivierlambert](https://forum.mautic.org/u/olivierlambert)\ **Replies:** 7\ **Last updated:** [February 21, 2024, 6:04pm UTC](https://forum.mautic.org/t/lock-issue-with-segment-update/30915 "2024-02-21T18:04:08Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.2 My Database type and version is: MariaDB 10.5 Your problem My problem is: when doing /usr/bin/php8.1 bin/console mautic:segments:update the command fa… [Previous page](https://forum.mautic.org/c/support/8.md?page=45) [Next page](https://forum.mautic.org/c/support/8.md?page=47)