# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=47 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 48 --- ## [Report filter error](https://forum.mautic.org/t/report-filter-error/30994)
**Author:** [@arisl](https://forum.mautic.org/u/arisl)\ **Replies:** 1\ **Last updated:** [February 21, 2024, 5:51pm UTC](https://forum.mautic.org/t/report-filter-error/30994 "2024-02-21T17:51:50Z")
My Mautic version is: 5.0.3 My PHP version is: 8.1 My Database type and version is: MariaDb 10.5.23 My problem is: When I try to add a filter to a report it crashes but I also see more errors in the log file. I don’t… --- ## [I have some issues to update from 4.1.0](https://forum.mautic.org/t/i-have-some-issues-to-update-from-4-1-0/30477)
**Author:** [@funkman733](https://forum.mautic.org/u/funkman733)\ **Replies:** 6\ **Last updated:** [February 21, 2024, 5:46pm UTC](https://forum.mautic.org/t/i-have-some-issues-to-update-from-4-1-0/30477 "2024-02-21T17:46:31Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4.33 My Database type and version is: 10.6.16-MariaDB-cll-lve-log Your problem My problem is: that I have some issues updating from the 4.1.0 version to… --- ## [Change Country Name "Turkey" to "Türkyie"](https://forum.mautic.org/t/change-country-name-turkey-to-turkyie/30989)
**Author:** [@mberger](https://forum.mautic.org/u/mberger)\ **Replies:** 1\ **Last updated:** [February 21, 2024, 5:43pm UTC](https://forum.mautic.org/t/change-country-name-turkey-to-turkyie/30989 "2024-02-21T17:43:35Z")
Your software My Mautic version is: v4.4.11 My PHP version is: 7.4.30 My Database type and version is: 10.4.25-MariaDB Your problem My problem is: The country previously known as “Turkey” has changed their official … --- ## [Trouble installing custom themes: "Unable to write in the "/app/themes" directory."](https://forum.mautic.org/t/trouble-installing-custom-themes-unable-to-write-in-the-app-themes-directory/30973)
**Author:** [@markusvjh](https://forum.mautic.org/u/markusvjh)\ **Replies:** 2\ **Last updated:** [February 21, 2024, 8:56am UTC](https://forum.mautic.org/t/trouble-installing-custom-themes-unable-to-write-in-the-app-themes-directory/30973 "2024-02-21T08:56:59Z")
Mautic version is: 5.1.23 PHP version is: 8.1.27 Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 My problem is: I cannot install new themes in mautic.domain.com/s/themes. No matter what .zip theme file… --- ## [SparkPost Click Tracking](https://forum.mautic.org/t/sparkpost-click-tracking/30986)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 0\ **Last updated:** [February 21, 2024, 1:00am UTC](https://forum.mautic.org/t/sparkpost-click-tracking/30986 "2024-02-21T01:00:44Z")
We are using Sparkpost API to send all of our emails coming from Mautic. It works like a charm but I cannot get click tracking to work. Sparkpost team told me to pass the following option as part of the transmission to… --- ## [Problems installing amazon-mailer (or composer update)](https://forum.mautic.org/t/problems-installing-amazon-mailer-or-composer-update/30934)
**Author:** [@ottenjeffrey](https://forum.mautic.org/u/ottenjeffrey)\ **Replies:** 0\ **Last updated:** [February 18, 2024, 8:28am UTC](https://forum.mautic.org/t/problems-installing-amazon-mailer-or-composer-update/30934 "2024-02-18T08:28:31Z")
Your software My Mautic version is: v5.0.3 My PHP version is: PHP Version 8.0.26 My Database type and version is: Your problem My problem is: I want to install amazon-mailer using composer require symfony/amazon-mai… --- ## [How many contacts added to segments and campaings](https://forum.mautic.org/t/how-many-contacts-added-to-segments-and-campaings/30966)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 6\ **Last updated:** [February 20, 2024, 1:12pm UTC](https://forum.mautic.org/t/how-many-contacts-added-to-segments-and-campaings/30966 "2024-02-20T13:12:23Z")
Im trying to understand how Mautic “moves” contacts to Campaings. Is this understanding right: The “Segment” cronjobs runs and picks up to 300 contacts each time it is triggered? The “Campaings” cronjob runs and pikcs… --- ## [Manually update company scores](https://forum.mautic.org/t/manually-update-company-scores/30963)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 1\ **Last updated:** [February 20, 2024, 10:23am UTC](https://forum.mautic.org/t/manually-update-company-scores/30963 "2024-02-20T10:23:40Z")
Is there a way to manually update the company scores? I have a list of companies that I want to import with scores already set, but I can’t find a way to do it on import. Can anyone advise? --- ## [Install Mautic 5.0.3 in Azure Website service](https://forum.mautic.org/t/install-mautic-5-0-3-in-azure-website-service/30967)
**Author:** [@emmanu](https://forum.mautic.org/u/emmanu)\ **Replies:** 0\ **Last updated:** [February 20, 2024, 9:13am UTC](https://forum.mautic.org/t/install-mautic-5-0-3-in-azure-website-service/30967 "2024-02-20T09:13:13Z")
Hi everyone, is there a step by step guide to install mautic 5 in azure website service? Didn’t find anything in the web about it. Thank you! --- ## [Cannot access dashboard after initial setup (Page not found)](https://forum.mautic.org/t/cannot-access-dashboard-after-initial-setup-page-not-found/30960)
**Author:** [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Replies:** 1\ **Last updated:** [February 20, 2024, 7:02am UTC](https://forum.mautic.org/t/cannot-access-dashboard-after-initial-setup-page-not-found/30960 "2024-02-20T07:02:09Z")
Your software My Mautic version is: 4 My PHP version is: 7.4.33 My Database type and version is: Mariadb Your problem My problem is: I am unable to view the dashboard after initial installation. When I try to go to… --- ## [Amazon SNS does not confirm my link point url](https://forum.mautic.org/t/amazon-sns-does-not-confirm-my-link-point-url/30835)
**Author:** [@arielhc](https://forum.mautic.org/u/arielhc)\ **Replies:** 3\ **Last updated:** [February 19, 2024, 6:29pm UTC](https://forum.mautic.org/t/amazon-sns-does-not-confirm-my-link-point-url/30835 "2024-02-19T18:29:14Z")
Your software My Mautic version is: 5.03 My PHP version is: 8.1 My Database type and version is: Your problem My problem is: Amazon SNS does not confirm my link point url. I tried http and https and different URLs … --- ## [Mautic 4.4.4 breaking all of a sudden on s/login](https://forum.mautic.org/t/mautic-4-4-4-breaking-all-of-a-sudden-on-s-login/30945)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [February 19, 2024, 1:56pm UTC](https://forum.mautic.org/t/mautic-4-4-4-breaking-all-of-a-sudden-on-s-login/30945 "2024-02-19T13:56:44Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: Out of the blue, each time we try to login to a specific version of Mautic it is breakin… --- ## [Help Needed: Mautic Offline After Switching to Redis for Session Management](https://forum.mautic.org/t/help-needed-mautic-offline-after-switching-to-redis-for-session-management/30846)
**Author:** [@dbbuda](https://forum.mautic.org/u/dbbuda)\ **Replies:** 6\ **Last updated:** [February 18, 2024, 4:34pm UTC](https://forum.mautic.org/t/help-needed-mautic-offline-after-switching-to-redis-for-session-management/30846 "2024-02-18T16:34:03Z")
My Mautic version is: 5.0.3 My PHP version is: 8.1 My Database type and version is: MariaDB 10.11.7 Other: Ubuntu 20.04, HestiaCP 1.8.11, nginx 1.25.3 Hi everyone, After switching my session management to Redis (e.g… --- ## [Error 500 when installe Mautic](https://forum.mautic.org/t/error-500-when-installe-mautic/21852)
**Author:** [@lamine](https://forum.mautic.org/u/lamine)\ **Replies:** 11\ **Last updated:** [February 16, 2024, 4:15pm UTC](https://forum.mautic.org/t/error-500-when-installe-mautic/21852 "2024-02-16T16:15:23Z")
Your software My Mautic version is: 4.1 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: I get error 500 when i would installed it These errors are showing in the log: no --- ## [Cannot export large segment of 90,000 contacts](https://forum.mautic.org/t/cannot-export-large-segment-of-90-000-contacts/30911)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 1\ **Last updated:** [February 16, 2024, 6:54am UTC](https://forum.mautic.org/t/cannot-export-large-segment-of-90-000-contacts/30911 "2024-02-16T06:54:06Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 8.0 Your problem I am trying to export a segment of 90,000 contacts. Nothing happens when I go to the segment and select export to csv or Excel. I was how… --- ## [Troubleshooting Mautic 5.0.3 Upgrade: Sparkpost Plugin Issues and Character Escaping Errors](https://forum.mautic.org/t/troubleshooting-mautic-5-0-3-upgrade-sparkpost-plugin-issues-and-character-escaping-errors/30906)
**Author:** [@tacester](https://forum.mautic.org/u/tacester)\ **Replies:** 2\ **Last updated:** [February 16, 2024, 4:21am UTC](https://forum.mautic.org/t/troubleshooting-mautic-5-0-3-upgrade-sparkpost-plugin-issues-and-character-escaping-errors/30906 "2024-02-16T04:21:49Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0.30 My Database type and version is: MySQL 8.0.33 Your problem My problem is: I recently upgraded from Mautic 4.4.10 to 5.0.3 and am attempting to use… --- ## [Mautic 5.0.3 - Characters in certain button labels and config values are being encoded](https://forum.mautic.org/t/mautic-5-0-3-characters-in-certain-button-labels-and-config-values-are-being-encoded/30907)
**Author:** [@tacester](https://forum.mautic.org/u/tacester)\ **Replies:** 2\ **Last updated:** [February 15, 2024, 10:21pm UTC](https://forum.mautic.org/t/mautic-5-0-3-characters-in-certain-button-labels-and-config-values-are-being-encoded/30907 "2024-02-15T22:21:40Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0.30 My Database type and version is: MySQL 8.0.33 Your problem My problem is: Yesterday I upgraded from Mautic 4.4.10 to 5.0.3 in a test environment a… --- ## [Problem with API - Add to Segment](https://forum.mautic.org/t/problem-with-api-add-to-segment/15281)
**Author:** [@fcrdossantos](https://forum.mautic.org/u/fcrdossantos)\ **Replies:** 12\ **Last updated:** [February 15, 2024, 7:23pm UTC](https://forum.mautic.org/t/problem-with-api-add-to-segment/15281 "2024-02-15T19:23:57Z")
Your software My PHP version is : 7.2.31 My MariaDB version is: 10.4.13 Updating/Installing Errors I am: Updating Upgrading/installing via : Command Line These errors are showing in the Mautic log : None My prob… --- ## [Cannot View Contacts in Campaigns or Segment. Just Loading Spinner](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231)
**Author:** [@cjndubisi](https://forum.mautic.org/u/cjndubisi)\ **Replies:** 8\ **Last updated:** [February 15, 2024, 6:07pm UTC](https://forum.mautic.org/t/cannot-view-contacts-in-campaigns-or-segment-just-loading-spinner/26231 "2024-02-15T18:07:23Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.25 My Database type and version is: Mysql & 10.3.32-MariaDB Your problem After upgrading my Mautic, I am unable to view contacts under segments or cam… --- ## [Problem sending text messages/SMS](https://forum.mautic.org/t/problem-sending-text-messages-sms/30441)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 1\ **Last updated:** [February 15, 2024, 5:45pm UTC](https://forum.mautic.org/t/problem-sending-text-messages-sms/30441 "2024-02-15T17:45:22Z")
Hello, I would like to test the version of SMS messages/text messages via Twilio. So I created a Twilio account and activated the plugin in Mautic. Unfortunately the SMS messages are not being sent and I don’t see or … --- ## [SMS Not Sending](https://forum.mautic.org/t/sms-not-sending/7020)
**Author:** [@cg4ksu](https://forum.mautic.org/u/cg4ksu)\ **Replies:** 5\ **Last updated:** [February 15, 2024, 5:42pm UTC](https://forum.mautic.org/t/sms-not-sending/7020 "2024-02-15T17:42:58Z")
I have run into a problem with my installation. I cannot get the system to send text messages. I have the text message enabled. I have the credentials and Sending Phone Number added (with the +1). A text message is s… --- ## [Trouble Configuring Email Sending in Mautic: SMTP Connection Issue](https://forum.mautic.org/t/trouble-configuring-email-sending-in-mautic-smtp-connection-issue/30903)
**Author:** [@joephill32](https://forum.mautic.org/u/joephill32)\ **Replies:** 0\ **Last updated:** [February 15, 2024, 2:19pm UTC](https://forum.mautic.org/t/trouble-configuring-email-sending-in-mautic-smtp-connection-issue/30903 "2024-02-15T14:19:37Z")
Hello Mautic Community, I’ve been trying to set up email sending in Mautic, but I seem to be facing some issues with the SMTP configuration. I’ve followed the documentation carefully, but I keep encountering an error me… --- ## [Mautic 5 , connecting iredmail mail server](https://forum.mautic.org/t/mautic-5-connecting-iredmail-mail-server/30870)
**Author:** [@kleanth](https://forum.mautic.org/u/kleanth)\ **Replies:** 4\ **Last updated:** [February 14, 2024, 11:14pm UTC](https://forum.mautic.org/t/mautic-5-connecting-iredmail-mail-server/30870 "2024-02-14T23:14:15Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: 15.1 Your problem My problem is: When i go to the email settings and on the email dns part and enter my server info(i tri… --- ## [Change IP address](https://forum.mautic.org/t/change-ip-address/30898)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 0\ **Last updated:** [February 14, 2024, 7:25pm UTC](https://forum.mautic.org/t/change-ip-address/30898 "2024-02-14T19:25:48Z")
Dont know if this is possible, but: I have several Mautic installations. They all send emails from one external SMTP server. If I send an email from Mautic A (that sits on Server A) and send an email from Mautic B (th… --- ## [Mautic 5.0.3 upgrading issues](https://forum.mautic.org/t/mautic-5-0-3-upgrading-issues/30856)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 6\ **Last updated:** [February 14, 2024, 4:14pm UTC](https://forum.mautic.org/t/mautic-5-0-3-upgrading-issues/30856 "2024-02-14T16:14:14Z")
Your software My Mautic version is:5.0.3 My PHP version is:8.1 My Database type and version is: 10.3.39-MariaDB-0ubuntu0.20.04.2 Your problem My problem is: I am facing few issues after upgrade to Mautic v5.0.3 from… --- ## [How do I know if I'm in a "customized" version of Mautic?](https://forum.mautic.org/t/how-do-i-know-if-im-in-a-customized-version-of-mautic/30832)
**Author:** [@jmiana](https://forum.mautic.org/u/jmiana)\ **Replies:** 9\ **Last updated:** [February 14, 2024, 9:42am UTC](https://forum.mautic.org/t/how-do-i-know-if-im-in-a-customized-version-of-mautic/30832 "2024-02-14T09:42:45Z")
So here’s the deal, we were working with a marketing/lead generation company. That company did not live up to expectations. We want to close the deal with them. The thing that I don’t know and would very much appreciate… --- ## [How to Upgrad from 4.4.10?](https://forum.mautic.org/t/how-to-upgrad-from-4-4-10/30869)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [February 12, 2024, 6:00pm UTC](https://forum.mautic.org/t/how-to-upgrad-from-4-4-10/30869 "2024-02-12T18:00:00Z")
Hello, where can i find an upgrade step by step instruction? Is 5.0.3 for normal using or should i wait.? --- ## [Mautic stopped running this morning; maybe hacked?](https://forum.mautic.org/t/mautic-stopped-running-this-morning-maybe-hacked/29866)
**Author:** [@waldgeist](https://forum.mautic.org/u/waldgeist)\ **Replies:** 16\ **Last updated:** [February 10, 2024, 10:41am UTC](https://forum.mautic.org/t/mautic-stopped-running-this-morning-maybe-hacked/29866 "2024-02-10T10:41:42Z")
Hi Mauticians, Today morning, our Mautic server crashed and I see the following logs in my Apache log right before the crash: 185.220.205.246 - - \[07/Nov/2023:10:31:16 +0000\] "GET /s/login HTTP/1.1" 200 2815 185.220.205… --- ## [NEW, Adding personal mail server](https://forum.mautic.org/t/new-adding-personal-mail-server/30838)
**Author:** [@kleanth](https://forum.mautic.org/u/kleanth)\ **Replies:** 3\ **Last updated:** [February 10, 2024, 1:13am UTC](https://forum.mautic.org/t/new-adding-personal-mail-server/30838 "2024-02-10T01:13:40Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: MariaDB 15.1 Your problem My problem is:Hey everyone so my problem is that when i installed mautic 4, which didnt work fo… --- ## [Mautic reports and empty datetime fields](https://forum.mautic.org/t/mautic-reports-and-empty-datetime-fields/30842)
**Author:** [@astrylis](https://forum.mautic.org/u/astrylis)\ **Replies:** 0\ **Last updated:** [February 9, 2024, 10:08am UTC](https://forum.mautic.org/t/mautic-reports-and-empty-datetime-fields/30842 "2024-02-09T10:08:17Z")
Your software My Mautic version is:4.4 My PHP version is:8.0 My Database type and version is:mariaDb Your problem My problem is: I have noticed that the code for reports is defaulting empty dates that is a datetime … [Previous page](https://forum.mautic.org/c/support/8.md?page=46) [Next page](https://forum.mautic.org/c/support/8.md?page=48)