# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=48 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 49 --- ## [After installation, i see 403 error](https://forum.mautic.org/t/after-installation-i-see-403-error/30534)
**Author:** [@ccx](https://forum.mautic.org/u/ccx)\ **Replies:** 2\ **Last updated:** [February 9, 2024, 1:04am UTC](https://forum.mautic.org/t/after-installation-i-see-403-error/30534 "2024-02-09T01:04:05Z")
after installation, i see 403 error when i load my website. Your software My Mautic version is: 5.0.2 My PHP version is: 8 My Database type and version is: 10.5.23-MariaDB-cll-lve - MariaDB Server Your problem My p… --- ## [Permission to Kernel](https://forum.mautic.org/t/permission-to-kernel/30788)
**Author:** [@tomasr](https://forum.mautic.org/u/tomasr)\ **Replies:** 1\ **Last updated:** [February 8, 2024, 8:03pm UTC](https://forum.mautic.org/t/permission-to-kernel/30788 "2024-02-08T20:03:18Z")
Your software My PHP version is : 7.4 \*My MySQL version is: 7.4.33 Updating/Installing Errors \*I am: Installing \*installing via: Command Line These errors are showing in the installer : composer install PHP Warni… --- ## [Mautic Update Composer 5.0.2. to 5.0.3. | Not Updating mautic/core-lib](https://forum.mautic.org/t/mautic-update-composer-5-0-2-to-5-0-3-not-updating-mautic-core-lib/30813)
**Author:** [@mcdiver](https://forum.mautic.org/u/mcdiver)\ **Replies:** 2\ **Last updated:** [February 8, 2024, 8:00pm UTC](https://forum.mautic.org/t/mautic-update-composer-5-0-2-to-5-0-3-not-updating-mautic-core-lib/30813 "2024-02-08T20:00:30Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.2. My Database type and version is: SQL Your problem My problem is: Hey I am currently running a test machine with Mautic 5.0.2 Now I want to update to… --- ## [Mautic is unable to write your configuration file to the appropriate location. Please check your filesystem permissions to ensure the following path is writable: /app/config/local.php](https://forum.mautic.org/t/mautic-is-unable-to-write-your-configuration-file-to-the-appropriate-location-please-check-your-filesystem-permissions-to-ensure-the-following-path-is-writable-app-config-local-php/30812)
**Author:** [@shishir](https://forum.mautic.org/u/shishir)\ **Replies:** 11\ **Last updated:** [February 8, 2024, 7:59pm UTC](https://forum.mautic.org/t/mautic-is-unable-to-write-your-configuration-file-to-the-appropriate-location-please-check-your-filesystem-permissions-to-ensure-the-following-path-is-writable-app-config-local-php/30812 "2024-02-08T19:59:05Z")
Your software My Mautic version is:4.4.5 My PHP version is:7.4.3 My Database type and version is: 10.4.25-MariaDB Your problem My problem is: Mautic Installation - Environment Check Major Problems that need to be f… --- ## [The number of emails sent with Mautic is different from what is reported by Amazon SES](https://forum.mautic.org/t/the-number-of-emails-sent-with-mautic-is-different-from-what-is-reported-by-amazon-ses/30796)
**Author:** [@gabriel777](https://forum.mautic.org/u/gabriel777)\ **Replies:** 2\ **Last updated:** [February 8, 2024, 5:22pm UTC](https://forum.mautic.org/t/the-number-of-emails-sent-with-mautic-is-different-from-what-is-reported-by-amazon-ses/30796 "2024-02-08T17:22:58Z")
Mautic Version: v4.4.9 PHP Version 8.0.30 Installed Oct 15, 2023 Tech Stack: Email SMTP: Microsoft Outlook through Go-daddy DNS records @ Siteground Hetzner VPN Run cloud - C-Panel server admin Issue: We have no… --- ## [Queue for failures using RabbitMQ](https://forum.mautic.org/t/queue-for-failures-using-rabbitmq/30830)
**Author:** [@acremonezi](https://forum.mautic.org/u/acremonezi)\ **Replies:** 0\ **Last updated:** [February 8, 2024, 12:48pm UTC](https://forum.mautic.org/t/queue-for-failures-using-rabbitmq/30830 "2024-02-08T12:48:01Z")
Mautic: v5.0.3 Please, into this documentation bellow it is showing how to setup Queue for failures using the Doctrine transport. https://docs.mautic.org/en/5.x/configuration/settings.html#queue-for-failures But pleas… --- ## [Problem upgrading to Mautic 5.03](https://forum.mautic.org/t/problem-upgrading-to-mautic-5-03/30810)
**Author:** [@arielhc](https://forum.mautic.org/u/arielhc)\ **Replies:** 3\ **Last updated:** [February 7, 2024, 3:38pm UTC](https://forum.mautic.org/t/problem-upgrading-to-mautic-5-03/30810 "2024-02-07T15:38:20Z")
Your software My Mautic version is: 5.03 My PHP version is:8.1 My Database type and version is: Your problem My problem is: I tried to update Mautic to the latest version via SSH. The command “php bin/console maut… --- ## [SSO internal error issue when connecting to Azure/ActiveDirectory](https://forum.mautic.org/t/sso-internal-error-issue-when-connecting-to-azure-activedirectory/30601)
**Author:** [@aetienne.mha](https://forum.mautic.org/u/aetienne.mha)\ **Replies:** 1\ **Last updated:** [February 7, 2024, 11:56am UTC](https://forum.mautic.org/t/sso-internal-error-issue-when-connecting-to-azure-activedirectory/30601 "2024-02-07T11:56:15Z")
Your software My Mautic version is: 5.0.1 My PHP version is: 8.1.26 My Database type and version is: Your problem My problem is: We’ve followed the instructions within the documentation (https://docs.mautic.org/en/… --- ## [Mautic & Amazon SES-SNS bounce handling](https://forum.mautic.org/t/mautic-amazon-ses-sns-bounce-handling/22192)
**Author:** [@nickbm](https://forum.mautic.org/u/nickbm)\ **Replies:** 33\ **Last updated:** [February 7, 2024, 11:31am UTC](https://forum.mautic.org/t/mautic-amazon-ses-sns-bounce-handling/22192 "2024-02-07T11:31:01Z")
Hi, I have configured SES and Mautic as described here: Bounce management | Mautic However, I’m not sure that bounce handling is actually working. The segment that contains all bounced emails (Filtering Bounced - Ema… --- ## [OneClick-Unsubscribe and the Category-System](https://forum.mautic.org/t/oneclick-unsubscribe-and-the-category-system/30814)
**Author:** [@jvdeko](https://forum.mautic.org/u/jvdeko)\ **Replies:** 0\ **Last updated:** [February 7, 2024, 8:18am UTC](https://forum.mautic.org/t/oneclick-unsubscribe-and-the-category-system/30814 "2024-02-07T08:18:45Z")
Hello, the current Implementation of the One-Click-Unsubscribe-Functionality aims to set the Contact to “doNotContact”. For our Company, this is a rather problematic solution, because we use the Category-System of Maut… --- ## [How do I set mailings to queue?](https://forum.mautic.org/t/how-do-i-set-mailings-to-queue/30800)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 1\ **Last updated:** [February 7, 2024, 7:58am UTC](https://forum.mautic.org/t/how-do-i-set-mailings-to-queue/30800 "2024-02-07T07:58:35Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0.28 My Database type and version is: Mysql 8.0.35 Your problem My problem is: I do I tell MAUTIC to queue? Where is the QUEUE option? Seems like all … --- ## [List-Unsubscribe-Post support](https://forum.mautic.org/t/list-unsubscribe-post-support/30809)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 0\ **Last updated:** [February 7, 2024, 1:15am UTC](https://forum.mautic.org/t/list-unsubscribe-post-support/30809 "2024-02-07T01:15:50Z")
Your software My Mautic version is: 4.4.11 My PHP version is: php8.0 My Database type and version is: tidb Your problem My problem is: (I missed \[$300 bounty\] Add support for rfc 8058 (One-Click unsubscribe) · Issu… --- ## [Connecting to Postal via API](https://forum.mautic.org/t/connecting-to-postal-via-api/30808)
**Author:** [@bob-emblibrary](https://forum.mautic.org/u/bob-emblibrary)\ **Replies:** 2\ **Last updated:** [February 6, 2024, 10:16pm UTC](https://forum.mautic.org/t/connecting-to-postal-via-api/30808 "2024-02-06T22:16:24Z")
Your software My Mautic version is:5.0.3 My PHP version is:8.1 My Database type and version is:mariadb 15.1 Your problem My problem is: Trying to install a plugin ‘postal\_server\_api\_transport\_for\_mautic’ and followi… --- ## [What's the correct link in a confirmation mail?](https://forum.mautic.org/t/whats-the-correct-link-in-a-confirmation-mail/30786)
**Author:** [@astor99](https://forum.mautic.org/u/astor99)\ **Replies:** 1\ **Last updated:** [February 6, 2024, 2:58pm UTC](https://forum.mautic.org/t/whats-the-correct-link-in-a-confirmation-mail/30786 "2024-02-06T14:58:11Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.0.30 My Database type and version is: MariaDB - 10.2.44 Your problem My problem is: I created an opt-in campaign as explained here Creating a Double Op… --- ## [Is there a limit for events per campaign?](https://forum.mautic.org/t/is-there-a-limit-for-events-per-campaign/3597)
**Author:** [@mario](https://forum.mautic.org/u/mario)\ **Replies:** 11\ **Last updated:** [February 6, 2024, 1:01pm UTC](https://forum.mautic.org/t/is-there-a-limit-for-events-per-campaign/3597 "2024-02-06T13:01:29Z")
Is there a limit for events per campaign? I am working on a campaign, I created a part, but now when I insert a new event and close the builder, Mautic start to load and doesn’t close the builder so I cannot save th… --- ## [5.0.1 -\> 5.0.2 No longer able to open campaign builder](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745)
**Author:** [@xavier\_h](https://forum.mautic.org/u/xavier_h)\ **Replies:** 9\ **Last updated:** [February 6, 2024, 4:37am UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745 "2024-02-06T04:37:33Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.1.26 My Database type and version is: MySQL 8.0.35 Your problem My problem is: Since updating to 5.0.2 from 5.0.1, I have not been able to launch the ca… --- ## [Mautic v3.3.1 - Issue with Sending, Broadcasting, Campaign and Segment Emails](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502)
**Author:** [@martinkiely](https://forum.mautic.org/u/martinkiely)\ **Replies:** 12\ **Last updated:** [February 4, 2024, 10:01pm UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502 "2024-02-04T22:01:47Z")
Your software Mautic v3.3.1 VPS Self-hosted installation on sub-domain. My PHP version is: PHP74 My Database type and version is: MySQL 5.7.14 Your problem Issue with Broadcasting emails Issue with Campaign emails … --- ## [Office 365 Inbox Monitoring](https://forum.mautic.org/t/office-365-inbox-monitoring/30775)
**Author:** [@drapersolutions](https://forum.mautic.org/u/drapersolutions)\ **Replies:** 0\ **Last updated:** [February 4, 2024, 5:30pm UTC](https://forum.mautic.org/t/office-365-inbox-monitoring/30775 "2024-02-04T17:30:50Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 8.0.30 My Database type and version is: 10.3.30-MariaDB-1:10.3.30+maria~bionic Your problem My problem is: These errors are showing in the log: Can not … --- ## [Whitelabeling not applying](https://forum.mautic.org/t/whitelabeling-not-applying/19620)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 8\ **Last updated:** [February 2, 2024, 6:12pm UTC](https://forum.mautic.org/t/whitelabeling-not-applying/19620 "2024-02-02T18:12:06Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3 My Database type and version is: mySQL Your problem My problem is: I’m using Nickian whitelabel (GitHub - nickian/mautic-whitelabeler: Easily change … --- ## [Strategy for migrating from Active Campaign](https://forum.mautic.org/t/strategy-for-migrating-from-active-campaign/30575)
**Author:** [@jayme.edwards](https://forum.mautic.org/u/jayme.edwards)\ **Replies:** 3\ **Last updated:** [February 2, 2024, 4:29pm UTC](https://forum.mautic.org/t/strategy-for-migrating-from-active-campaign/30575 "2024-02-02T16:29:20Z")
I’ve been using ActiveCampaign for about 5 years and really unhappy with them. Both pricing and support. Since I’m a developer, I stumbled upon mautic and it looks like it may do what I want. I’ve read all the user and … --- ## [Mautic 5 update strategy when using composer and docker](https://forum.mautic.org/t/mautic-5-update-strategy-when-using-composer-and-docker/30589)
**Author:** [@jayme.edwards](https://forum.mautic.org/u/jayme.edwards)\ **Replies:** 3\ **Last updated:** [February 2, 2024, 4:15pm UTC](https://forum.mautic.org/t/mautic-5-update-strategy-when-using-composer-and-docker/30589 "2024-02-02T16:15:51Z")
Using the existing repo for mautic’s docker image as a starting point, I was able to create a docker image to host version 5 of mautic. However, there’s a problem with how I expect to update it. As a background, typical… --- ## [Docker + Mautic 5](https://forum.mautic.org/t/docker-mautic-5/26686)
**Author:** [@robertcooke](https://forum.mautic.org/u/robertcooke)\ **Replies:** 1\ **Last updated:** [February 2, 2024, 7:00am UTC](https://forum.mautic.org/t/docker-mautic-5/26686 "2024-02-02T07:00:33Z")
Does anybody know where I can find a docker image with Mautic 5 or how to build it myself? --- ## [Plesk - Required PHP extension not found : pdo\_mysql](https://forum.mautic.org/t/plesk-required-php-extension-not-found-pdo-mysql/30752)
**Author:** [@webprosagency](https://forum.mautic.org/u/webprosagency)\ **Replies:** 0\ **Last updated:** [February 2, 2024, 1:38am UTC](https://forum.mautic.org/t/plesk-required-php-extension-not-found-pdo-mysql/30752 "2024-02-02T01:38:14Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.1.27 My Database type and version is: SQL Your problem My problem is: When trying to install Mautic latest version 5.0.2 from Plesk through Softaculous… --- ## [Mautic segment filters](https://forum.mautic.org/t/mautic-segment-filters/30717)
**Author:** [@astrylis](https://forum.mautic.org/u/astrylis)\ **Replies:** 3\ **Last updated:** [February 1, 2024, 10:24am UTC](https://forum.mautic.org/t/mautic-segment-filters/30717 "2024-02-01T10:24:35Z")
Your software My Mautic version is:4.2.5 My PHP version is:8.0 My Database type and version is:MariaDB Your problem My problem is: I want to be able to create a custom segment filter where they can search for a spec… --- ## [Error code 1932, table doesn't exist in engine](https://forum.mautic.org/t/error-code-1932-table-doesnt-exist-in-engine/30741)
**Author:** [@adrianr1974](https://forum.mautic.org/u/adrianr1974)\ **Replies:** 1\ **Last updated:** [February 1, 2024, 7:05am UTC](https://forum.mautic.org/t/error-code-1932-table-doesnt-exist-in-engine/30741 "2024-02-01T07:05:12Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4 My Database type and version is: MySQL5.7.42-cll-lve My Mautic implementation was working for a good while, until I encountered internal server error 5… --- ## [How to setup the One-Click Unsubscribe and Unsubscribe Header](https://forum.mautic.org/t/how-to-setup-the-one-click-unsubscribe-and-unsubscribe-header/30731)
**Author:** [@veeravenkatasai](https://forum.mautic.org/u/veeravenkatasai)\ **Replies:** 2\ **Last updated:** [January 31, 2024, 3:28pm UTC](https://forum.mautic.org/t/how-to-setup-the-one-click-unsubscribe-and-unsubscribe-header/30731 "2024-01-31T15:28:24Z")
Your software My Mautic version is: 4.49 My PHP version is: My Database type and version is: Your problem My problem is: how to setup one-click unsubscribe in the email body header in Mautic version of 4.4.9 and 4.… --- ## [Error: Upgrading custom objects to mautic 4.4.11](https://forum.mautic.org/t/error-upgrading-custom-objects-to-mautic-4-4-11/30735)
**Author:** [@jhjunior](https://forum.mautic.org/u/jhjunior)\ **Replies:** 0\ **Last updated:** [January 31, 2024, 1:12pm UTC](https://forum.mautic.org/t/error-upgrading-custom-objects-to-mautic-4-4-11/30735 "2024-01-31T13:12:39Z")
Your software My PHP version is : 8.0.30 My MySQL/MariaDB version is (delete as applicable): MySQL Updating/Installing Errors These errors are showing in the Mautic log : Fatal error: Uncaught Error: Undefined const… --- ## [Change max length for alias in custom fields?](https://forum.mautic.org/t/change-max-length-for-alias-in-custom-fields/24083)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 2\ **Last updated:** [January 30, 2024, 5:41pm UTC](https://forum.mautic.org/t/change-max-length-for-alias-in-custom-fields/24083 "2024-01-30T17:41:20Z")
Hello, is there a way to change the max length for the alias for custom fields? It seems that the max lenth for alias is 25 chars. Is there a way to change this? Thanks for some help! Best regards, Timo --- ## [Mautic on Ubuntu Apache Server](https://forum.mautic.org/t/mautic-on-ubuntu-apache-server/30714)
**Author:** [@webprosagency](https://forum.mautic.org/u/webprosagency)\ **Replies:** 6\ **Last updated:** [January 30, 2024, 4:03pm UTC](https://forum.mautic.org/t/mautic-on-ubuntu-apache-server/30714 "2024-01-30T16:03:18Z")
Your software My Mautic version is: 5.0.2 My PHP version is: php8 My Database type and version is: SQL-Mariadb - Ubuntu 22.04 Your problem I have followed instructions on installing Mautic on Ubuntu Apache and I’m … --- ## [Campaign: Send e-mail to those that did not submit a form](https://forum.mautic.org/t/campaign-send-e-mail-to-those-that-did-not-submit-a-form/30715)
**Author:** [@hhs](https://forum.mautic.org/u/hhs)\ **Replies:** 2\ **Last updated:** [January 30, 2024, 12:04pm UTC](https://forum.mautic.org/t/campaign-send-e-mail-to-those-that-did-not-submit-a-form/30715 "2024-01-30T12:04:20Z")
Hi! I am creating a campaign and have already created a flow with several conditions and e-mails. Now I would like to send different e-mails based on wether a user completes a form or not. I have created a decision bas… [Previous page](https://forum.mautic.org/c/support/8.md?page=47) [Next page](https://forum.mautic.org/c/support/8.md?page=49)