# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=49 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 50 --- ## [SMS with Twilio API](https://forum.mautic.org/t/sms-with-twilio-api/30668)
**Author:** [@webprosagency](https://forum.mautic.org/u/webprosagency)\ **Replies:** 9\ **Last updated:** [January 30, 2024, 9:57am UTC](https://forum.mautic.org/t/sms-with-twilio-api/30668 "2024-01-30T09:57:27Z")
Hello everyone, I just need to know if it’s true that we can’t integrate Twilio API with Mautic for SMS automation on a shared hosting? I can’t seem to find that answer and my host tells me that I need a dedicated serve… --- ## [Postmark Server defaults to Transactional Stream](https://forum.mautic.org/t/postmark-server-defaults-to-transactional-stream/17084)
**Author:** [@av1dlearner](https://forum.mautic.org/u/av1dlearner)\ **Replies:** 2\ **Last updated:** [January 29, 2024, 11:29pm UTC](https://forum.mautic.org/t/postmark-server-defaults-to-transactional-stream/17084 "2024-01-29T23:29:40Z")
Your software My Mautic version is: v3.1.2 My PHP version is: 7.1.33 Your problem My problem is: Postmark offers two streams Transactional - smtp.postmarkapp.com Marketing - Broadcasts smtp-broadcasts.postmarkapp.… --- ## [Mautic does not support PHP version 8.1.7](https://forum.mautic.org/t/mautic-does-not-support-php-version-8-1-7/24727)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 4\ **Last updated:** [January 29, 2024, 3:08am UTC](https://forum.mautic.org/t/mautic-does-not-support-php-version-8-1-7/24727 "2024-01-29T03:08:07Z")
Your software My PHP version is : PHP 8.1.7 (cli) (built: Jun 25 2022 08:13:46) (NTS) \*My MariaDB version is: mariadb Ver 15.1 Distrib 10.6.7-MariaDB Updating/Installing Errors I am :Updating Upgrading/installing v… --- ## [Segment Dropdown List does not show in the Marketing Messages](https://forum.mautic.org/t/segment-dropdown-list-does-not-show-in-the-marketing-messages/30559)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 8\ **Last updated:** [January 29, 2024, 12:23am UTC](https://forum.mautic.org/t/segment-dropdown-list-does-not-show-in-the-marketing-messages/30559 "2024-01-29T00:23:49Z")
Your software My Mautic version is: v4.4.9 My PHP version is: PHP 8.0 My Database type and version is: MySQL 8.0.36 Your problem My problem is: Segment List field does not show in the Marketing Message, and the Co… --- ## [API not returning data](https://forum.mautic.org/t/api-not-returning-data/30686)
**Author:** [@vog](https://forum.mautic.org/u/vog)\ **Replies:** 1\ **Last updated:** [January 27, 2024, 11:38am UTC](https://forum.mautic.org/t/api-not-returning-data/30686 "2024-01-27T11:38:37Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.0.30 My Database type and version is: MariaDB 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: When using the API I get a result but each i… --- ## [Error on installation The "parameter "f8\_S" must be defined"](https://forum.mautic.org/t/error-on-installation-the-parameter-f8-s-must-be-defined/30684)
**Author:** [@brunoraj](https://forum.mautic.org/u/brunoraj)\ **Replies:** 0\ **Last updated:** [January 27, 2024, 5:49am UTC](https://forum.mautic.org/t/error-on-installation-the-parameter-f8-s-must-be-defined/30684 "2024-01-27T05:49:17Z")
Here I am facing the Error The parameter “f8\_S” must be defined on installation process can anyone help me on this Symfony\\Component\\DependencyInjection\\Exception\\InvalidArgumentException: The parameter “f8\_S” must be … --- ## [Unable to install Mautic 5.0.2 with composer](https://forum.mautic.org/t/unable-to-install-mautic-5-0-2-with-composer/30670)
**Author:** [@IndianHypnosis](https://forum.mautic.org/u/IndianHypnosis)\ **Replies:** 1\ **Last updated:** [January 26, 2024, 11:18am UTC](https://forum.mautic.org/t/unable-to-install-mautic-5-0-2-with-composer/30670 "2024-01-26T11:18:08Z")
I am unable to install mautic 5.0.2 with Composer. Please help me. I am not technically sound. Please guide me with step by step process if possible. My environment: Canonical, Ubuntu Server Pro, 22.04 LTS nginx serve… --- ## [Unrequested unsubscribes](https://forum.mautic.org/t/unrequested-unsubscribes/30630)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 6\ **Last updated:** [January 26, 2024, 4:53am UTC](https://forum.mautic.org/t/unrequested-unsubscribes/30630 "2024-01-26T04:53:33Z")
Your software My Mautic version is: Mautic 4.4.10 My PHP version is: 7.4.3-4ubuntu2.19 My Database type and version is: 10.3.38-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: I have some users who are registe… --- ## [5.0.2: Local Installation -\> Transfer to production](https://forum.mautic.org/t/5-0-2-local-installation-transfer-to-production/30653)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 1\ **Last updated:** [January 25, 2024, 2:58pm UTC](https://forum.mautic.org/t/5-0-2-local-installation-transfer-to-production/30653 "2024-01-25T14:58:55Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.1.27 My Database type and version is: Your problem My problem is: ERROR 500 These errors are showing in the log: Steps I have tried to fix the problem… --- ## [MauticSDK (mtc) is missing after i update to 4.4.11](https://forum.mautic.org/t/mauticsdk-mtc-is-missing-after-i-update-to-4-4-11/30655)
**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\ **Replies:** 0\ **Last updated:** [January 25, 2024, 8:11am UTC](https://forum.mautic.org/t/mauticsdk-mtc-is-missing-after-i-update-to-4-4-11/30655 "2024-01-25T08:11:12Z")
Your software My PHP version is : 7.4.33 My MySQL/MariaDB version is: 10.6.12-MariaDB-0ubuntu0.22.04.1 Updating/Installing Errors I am: Updating Upgrading/installing via : Command Line Your problem My problem is : … --- ## [Using additional field from contact owner in each email campaign](https://forum.mautic.org/t/using-additional-field-from-contact-owner-in-each-email-campaign/19263)
**Author:** [@kingbier](https://forum.mautic.org/u/kingbier)\ **Replies:** 7\ **Last updated:** [January 24, 2024, 10:11pm UTC](https://forum.mautic.org/t/using-additional-field-from-contact-owner-in-each-email-campaign/19263 "2024-01-24T22:11:16Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.4.14 My Database type and version is: MySQL 5.7.28 Your problem My problem is: I have the following scenario: My clients should be able to use predefi… --- ## [Emails sent reported via SES dont match Mautic Email Count](https://forum.mautic.org/t/emails-sent-reported-via-ses-dont-match-mautic-email-count/30644)
**Author:** [@alvaroenoht](https://forum.mautic.org/u/alvaroenoht)\ **Replies:** 1\ **Last updated:** [January 24, 2024, 2:52pm UTC](https://forum.mautic.org/t/emails-sent-reported-via-ses-dont-match-mautic-email-count/30644 "2024-01-24T14:52:39Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: MYSQL5.\* Your problem My problem is: I created a campaign with 32k verified emails. Mautic reports 32k emails sent, but… --- ## [Multiple brands](https://forum.mautic.org/t/multiple-brands/30606)
**Author:** [@thewineseller](https://forum.mautic.org/u/thewineseller)\ **Replies:** 4\ **Last updated:** [January 24, 2024, 10:03am UTC](https://forum.mautic.org/t/multiple-brands/30606 "2024-01-24T10:03:14Z")
Hi everyone, I sell wine both wholesale and retail. I have latest community Mautic freshly installed (but unconfigured) and wish to use it to capture leads for my wholesale customers but I am also interested in using t… --- ## [Themes vs templates?](https://forum.mautic.org/t/themes-vs-templates/30637)
**Author:** [@smokinjo](https://forum.mautic.org/u/smokinjo)\ **Replies:** 1\ **Last updated:** [January 24, 2024, 7:07am UTC](https://forum.mautic.org/t/themes-vs-templates/30637 "2024-01-24T07:07:36Z")
Your software My Mautic version is:4.x My PHP version is: I ma rying to get a better explonation of themes and templates? My understanding was that you build a theme, and from that, you cna build your templates for v… --- ## [Can't get Mautic to install correctly](https://forum.mautic.org/t/cant-get-mautic-to-install-correctly/30247)
**Author:** [@mdcyntst](https://forum.mautic.org/u/mdcyntst)\ **Replies:** 6\ **Last updated:** [January 24, 2024, 1:24am UTC](https://forum.mautic.org/t/cant-get-mautic-to-install-correctly/30247 "2024-01-24T01:24:44Z")
I can’t find any references to my situation. Tried a number of different install methods, all with the same result. The config wizard page will not load Last install process was straight forward. (it’s interpeting t… --- ## [MauticTwigTemplatesBundle not shown](https://forum.mautic.org/t/mautictwigtemplatesbundle-not-shown/30595)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 9\ **Last updated:** [January 22, 2024, 11:19pm UTC](https://forum.mautic.org/t/mautictwigtemplatesbundle-not-shown/30595 "2024-01-22T23:19:58Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.1.27 My Database type and version is: mariadb-server 1:10.11.6-0+deb12u1 Your problem My problem is: Plugin is not shown in the backend unter plugins T… --- ## [Installing via Composer](https://forum.mautic.org/t/installing-via-composer/30081)
**Author:** [@gabe](https://forum.mautic.org/u/gabe)\ **Replies:** 4\ **Last updated:** [December 8, 2023, 11:53pm UTC](https://forum.mautic.org/t/installing-via-composer/30081 "2023-12-08T23:53:03Z")
Your software My PHP version is : php8.0 Updating/Installing Errors I am: Installing Upgrading/installing via : Command Line Your problem My problem is : I’m trying to understand the best way to install via compos… --- ## [Why are focus items in an iframe?](https://forum.mautic.org/t/why-are-focus-items-in-an-iframe/30610)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 0\ **Last updated:** [January 22, 2024, 8:41pm UTC](https://forum.mautic.org/t/why-are-focus-items-in-an-iframe/30610 "2024-01-22T20:41:06Z")
Hi, I just checked my matomo analytics and looked quite some time for click stats on my focus items. Then, I realized: Focus items create an additional iframe. Now I’m wondering: What is the rationale behind this? Wou… --- ## [Upgrade from MAUTIC 4.4.11 --\> 5.0.2 problem](https://forum.mautic.org/t/upgrade-from-mautic-4-4-11-5-0-2-problem/30602)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 4\ **Last updated:** [January 22, 2024, 12:36pm UTC](https://forum.mautic.org/t/upgrade-from-mautic-4-4-11-5-0-2-problem/30602 "2024-01-22T12:36:27Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.0.28 My Database type and version is: MySQL 8.0.35 Your problem My problem is: After upgrade from 4.4.11 → 5.0.2 I’m getting red offline error message … --- ## [Time Out of Sync](https://forum.mautic.org/t/time-out-of-sync/30539)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 4\ **Last updated:** [January 20, 2024, 4:24pm UTC](https://forum.mautic.org/t/time-out-of-sync/30539 "2024-01-20T16:24:19Z")
Your software My Mautic version is: Mautic 4.4.10 My PHP version is: 7.4.3-4ubuntu2.19 My Database type and version is: 10.3.38-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: This is not a new issue, but I’m … --- ## [Cannot login to v5 error 500](https://forum.mautic.org/t/cannot-login-to-v5-error-500/30435)
**Author:** [@mauticcy](https://forum.mautic.org/u/mauticcy)\ **Replies:** 4\ **Last updated:** [January 20, 2024, 2:17pm UTC](https://forum.mautic.org/t/cannot-login-to-v5-error-500/30435 "2024-01-20T14:17:49Z")
I installed v5 today after the release but cannot login. I get the login screen , then error 500. v4 was working fine log file shows this PHP Fatal error: Uncaught Error: Undefined constant Mautic\\UserBundle\\UserEve… --- ## [Switching to Composer (mautic 5) - npx patch-package issue](https://forum.mautic.org/t/switching-to-composer-mautic-5-npx-patch-package-issue/30564)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 7\ **Last updated:** [January 20, 2024, 7:52am UTC](https://forum.mautic.org/t/switching-to-composer-mautic-5-npx-patch-package-issue/30564 "2024-01-20T07:52:37Z")
Trying to switch Mautic 5.02 to a composer version isn’t working for me. (mind you, I’m no composer wizard, but I’ve followed all the instructions precisely). After running the composer create-project command, I’m gett… --- ## [Unable to save an email Channel template using custom HTML code](https://forum.mautic.org/t/unable-to-save-an-email-channel-template-using-custom-html-code/30576)
**Author:** [@ernest.abad1](https://forum.mautic.org/u/ernest.abad1)\ **Replies:** 0\ **Last updated:** [January 19, 2024, 8:55pm UTC](https://forum.mautic.org/t/unable-to-save-an-email-channel-template-using-custom-html-code/30576 "2024-01-19T20:55:27Z")
Your software My Mautic version is:v4.4.9 My PHP version is: 7.4.33 My Database type and version is: percona-server:5.7 Your problem My problem is: I’ve been able to save this template, but an included URL of an .i… --- ## [Redirecting While Preserving URL Parameters](https://forum.mautic.org/t/redirecting-while-preserving-url-parameters/30565)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 0\ **Last updated:** [January 19, 2024, 8:52am UTC](https://forum.mautic.org/t/redirecting-while-preserving-url-parameters/30565 "2024-01-19T08:52:31Z")
Hey there, I’m having an issue with URL parameter handling when redirecting from an email link to an unpublished landing page that redirects. TL;DR Mautic swallows URL query parameters while redirecting a user from e… --- ## [Mysql data imported OK, but nothing showing in the dashboard](https://forum.mautic.org/t/mysql-data-imported-ok-but-nothing-showing-in-the-dashboard/30557)
**Author:** [@zagenie](https://forum.mautic.org/u/zagenie)\ **Replies:** 0\ **Last updated:** [January 18, 2024, 7:27pm UTC](https://forum.mautic.org/t/mysql-data-imported-ok-but-nothing-showing-in-the-dashboard/30557 "2024-01-18T19:27:21Z")
Your software My Mautic version is: Moving from old 4.10 installation to new intallation with 5.02 My PHP version is: 8.1 My Database type and version is: Mariadb 10 Your problem My problem is: Data and contacts no… --- ## [Error: Trying to access array offset on value of type bool error in HitRepository.php](https://forum.mautic.org/t/error-trying-to-access-array-offset-on-value-of-type-bool-error-in-hitrepository-php/25007)
**Author:** [@growthlab](https://forum.mautic.org/u/growthlab)\ **Replies:** 2\ **Last updated:** [January 18, 2024, 5:24pm UTC](https://forum.mautic.org/t/error-trying-to-access-array-offset-on-value-of-type-bool-error-in-hitrepository-php/25007 "2024-01-18T17:24:05Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 8.0.21 My Database type and version is: MySQL 8.0.30 Your problem My problem is: Log is flooded with PHP warnings. These errors are showing in the log: \[… --- ## [Dashboard not populating on Mobile, but fine on Desktop](https://forum.mautic.org/t/dashboard-not-populating-on-mobile-but-fine-on-desktop/30434)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 10\ **Last updated:** [January 18, 2024, 9:39am UTC](https://forum.mautic.org/t/dashboard-not-populating-on-mobile-but-fine-on-desktop/30434 "2024-01-18T09:39:26Z")
Just tried the update to 5.01 … Works fine on the desktop (after the schema fix). Logging in from the mobile phone (as I’ve done for years) doesn’t work though. The dashboard doesn’t populate and keeps loading … Even af… --- ## [How to update 5 to 5.0.1 via composer?](https://forum.mautic.org/t/how-to-update-5-to-5-0-1-via-composer/30430)
**Author:** [@timscha](https://forum.mautic.org/u/timscha)\ **Replies:** 16\ **Last updated:** [January 18, 2024, 6:05am UTC](https://forum.mautic.org/t/how-to-update-5-to-5-0-1-via-composer/30430 "2024-01-18T06:05:07Z")
Hej guys, I did a new installation of Mautic 5 via Composer. Now Mautic shows an update to 5.0.1. How do I update over composer? The documentation is missing this point so far: https://docs.mautic.org/en/5.x/getting\_… --- ## [Brodcast Email Segment Take Too Long](https://forum.mautic.org/t/brodcast-email-segment-take-too-long/30540)
**Author:** [@kuntao](https://forum.mautic.org/u/kuntao)\ **Replies:** 0\ **Last updated:** [January 17, 2024, 11:48pm UTC](https://forum.mautic.org/t/brodcast-email-segment-take-too-long/30540 "2024-01-17T23:48:51Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.28 My Database type and version is: 10.3.38-MariaDB-0ubuntu0.20.04.1 - Ubuntu 20.04 Your problem My problem is: I broadcast email segments to 36K ema… --- ## [Problem installing mautic 5 new installation](https://forum.mautic.org/t/problem-installing-mautic-5-new-installation/30514)
**Author:** [@mtnlvy](https://forum.mautic.org/u/mtnlvy)\ **Replies:** 8\ **Last updated:** [January 17, 2024, 4:26pm UTC](https://forum.mautic.org/t/problem-installing-mautic-5-new-installation/30514 "2024-01-17T16:26:40Z")
Your software My Mautic version is: 5.0 My PHP version is: 8.0 My Database type and version is: mysQl 5.7 Your problem My problem is: just go to install new mautic 5.0 ehen go to the installer path https://bkalut.… [Previous page](https://forum.mautic.org/c/support/8.md?page=48) [Next page](https://forum.mautic.org/c/support/8.md?page=50)