# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=5 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 6 --- ## [SAML Unknown inResponseTo error](https://forum.mautic.org/t/saml-unknown-inresponseto-error/37056)
**Author:** [@hungrykoala](https://forum.mautic.org/u/hungrykoala)\ **Replies:** 0\ **Last updated:** [December 9, 2025, 12:59pm UTC](https://forum.mautic.org/t/saml-unknown-inresponseto-error/37056 "2025-12-09T12:59:43Z")
Your software My Mautic version is: 6.0.7 My PHP version is: 8.2.29 My Database type and version is: MySQL 8.0.44-0ubuntu0.22.04.1 Your problem My problem is: Unknown InResponseTo fresh install v6 using v4 local con… --- ## [Recurring campaign email is being sent every hour instead of once a day](https://forum.mautic.org/t/recurring-campaign-email-is-being-sent-every-hour-instead-of-once-a-day/32244)
**Author:** [@avi](https://forum.mautic.org/u/avi)\ **Replies:** 1\ **Last updated:** [December 8, 2025, 3:01am UTC](https://forum.mautic.org/t/recurring-campaign-email-is-being-sent-every-hour-instead-of-once-a-day/32244 "2025-12-08T03:01:33Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: 10.6 Your problem My problem is: I set up a recurring campaign that should send out the same email once a day, howeve… --- ## [Mautic Favicon](https://forum.mautic.org/t/mautic-favicon/29321)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [December 6, 2025, 7:40am UTC](https://forum.mautic.org/t/mautic-favicon/29321 "2025-12-06T07:40:07Z")
EasyApache 4 \*\*My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Could y… --- ## [Users avatar broken, not showing](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850)
**Author:** [@amos.xue\_mautic](https://forum.mautic.org/u/amos.xue_mautic)\ **Replies:** 9\ **Last updated:** [December 6, 2025, 12:17am UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850 "2025-12-06T00:17:47Z")
Hello, I recently installed Mautic v6 in a test environment, and I noticed the users’ avatars are not displaying properly. See screenshot below. I tried a few troubleshooting steps, including fixing the URL, adding … --- ## [Email Link Point Tracking Broken](https://forum.mautic.org/t/email-link-point-tracking-broken/36952)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 1\ **Last updated:** [December 5, 2025, 7:42pm UTC](https://forum.mautic.org/t/email-link-point-tracking-broken/36952 "2025-12-05T19:42:20Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.3 My Database type and version is: mariadb operator Your problem My problem is: Email links are not properly tracking clicks These errors are showing i… --- ## [Problem with mautic:assets:generate after composer update from 4.4.11](https://forum.mautic.org/t/problem-with-mauticgenerate-after-composer-update-from-4-4-11/30640)
**Author:** [@magma](https://forum.mautic.org/u/magma)\ **Replies:** 1\ **Last updated:** [December 5, 2025, 4:24pm UTC](https://forum.mautic.org/t/problem-with-mauticgenerate-after-composer-update-from-4-4-11/30640 "2025-12-05T16:24:22Z")
Your software My Mautic version is: 5.02 My PHP version is: 8.1.27 My Database type and version is: MariaDB My installation is under subfolder, i manually correct .htaccess It’s composer update from 4.4.11 Your pr… --- ## [Mautic 6.0.7 - change of tags / update contact not working after a "check if" on page hit](https://forum.mautic.org/t/mautic-6-0-7-change-of-tags-update-contact-not-working-after-a-check-if-on-page-hit/37025)
**Author:** [@david.renaud](https://forum.mautic.org/u/david.renaud)\ **Replies:** 0\ **Last updated:** [December 3, 2025, 1:19pm UTC](https://forum.mautic.org/t/mautic-6-0-7-change-of-tags-update-contact-not-working-after-a-check-if-on-page-hit/37025 "2025-12-03T13:19:05Z")
Your software My Mautic version is: 6.0.7 (also on 6.0.6 and 6.0.0) My PHP version is: 8.3 My Database type and version is: MariaDB 10.11.13 Your problem My problem is: Hello! I am trying to make a DOI work with a … --- ## [Segments don't load contacts](https://forum.mautic.org/t/segments-dont-load-contacts/37016)
**Author:** [@artnikpro](https://forum.mautic.org/u/artnikpro)\ **Replies:** 3\ **Last updated:** [December 2, 2025, 8:26pm UTC](https://forum.mautic.org/t/segments-dont-load-contacts/37016 "2025-12-02T20:26:36Z")
Hey! I manually added a couple of contacts, then went to Segments and created a segment with a filter for “Email” - “equals” - “contact’s email”, but the segment doesn’t load the contact. I also tried to filter by count… --- ## [Email Daily Report: Empty CSV File as attachment](https://forum.mautic.org/t/email-daily-report-empty-csv-file-as-attachment/37017)
**Author:** [@xuchen](https://forum.mautic.org/u/xuchen)\ **Replies:** 0\ **Last updated:** [December 2, 2025, 7:08pm UTC](https://forum.mautic.org/t/email-daily-report-empty-csv-file-as-attachment/37017 "2025-12-02T19:08:30Z")
Your software My Mautic version is: 6.0.6 My PHP version is: PHP Version 8.3.26 My Database type and version is: MySQL Your problem I have 2 problems: dynamic date range and empty email attachment. My goal is to se… --- ## [Reset admin password via SSH?](https://forum.mautic.org/t/reset-admin-password-via-ssh/10216)
**Author:** [@katalysis](https://forum.mautic.org/u/katalysis)\ **Replies:** 20\ **Last updated:** [December 2, 2025, 5:18pm UTC](https://forum.mautic.org/t/reset-admin-password-via-ssh/10216 "2025-12-02T17:18:46Z")
Is there a way to reset the Mautic admin password via SSH? The password reset email doe snot seem to send when mailer is set to use sendGrid so I am permanently locked out of Mautic. --- ## [The problem is that I cannot log in with my only user (NEWUSER) despite trying several methods to reset the password](https://forum.mautic.org/t/the-problem-is-that-i-cannot-log-in-with-my-only-user-newuser-despite-trying-several-methods-to-reset-the-password/37013)
**Author:** [@chapa](https://forum.mautic.org/u/chapa)\ **Replies:** 0\ **Last updated:** [December 2, 2025, 4:19pm UTC](https://forum.mautic.org/t/the-problem-is-that-i-cannot-log-in-with-my-only-user-newuser-despite-trying-several-methods-to-reset-the-password/37013 "2025-12-02T16:19:32Z")
Your software My Mautic version is:6.0.6 My PHP version is: PHP 8.3.27 (cli) (built: Nov 4 2025 00:22:49) (NTS) Copyright (c) The PHP Group Zend Engine v4.3.27, Copyright (c) Zend Technologies with Zend OPcache v8… --- ## [Mautic 6.0.6 — Campaign emails not sending + “The --batch-limit option does not exist” error](https://forum.mautic.org/t/mautic-6-0-6-campaign-emails-not-sending-the-batch-limit-option-does-not-exist-error/37008)
**Author:** [@chapa](https://forum.mautic.org/u/chapa)\ **Replies:** 4\ **Last updated:** [December 2, 2025, 3:57pm UTC](https://forum.mautic.org/t/mautic-6-0-6-campaign-emails-not-sending-the-batch-limit-option-does-not-exist-error/37008 "2025-12-02T15:57:16Z")
Your software My Mautic version is:v6.0.6 My PHP version is:8.2 My Database type and version is:Mariadb Your problem My problem is: :fire: Main Issue My campaigns are active, contacts appear correctly in the campa… --- ## [Bulk Contact Upload](https://forum.mautic.org/t/bulk-contact-upload/37010)
**Author:** [@midnightsaga](https://forum.mautic.org/u/midnightsaga)\ **Replies:** 5\ **Last updated:** [December 2, 2025, 7:02am UTC](https://forum.mautic.org/t/bulk-contact-upload/37010 "2025-12-02T07:02:53Z")
What is the best practice for bulk uploading contacts to Mautic and marking particular contacts unsubscribed, or do not contact? What should the column header be? --- ## [How to config Email DSN and SMTP configs on Mautic 5.1](https://forum.mautic.org/t/how-to-config-email-dsn-and-smtp-configs-on-mautic-5-1/34117)
**Author:** [@henryc](https://forum.mautic.org/u/henryc)\ **Replies:** 4\ **Last updated:** [November 29, 2025, 10:35am UTC](https://forum.mautic.org/t/how-to-config-email-dsn-and-smtp-configs-on-mautic-5-1/34117 "2025-11-29T10:35:41Z")
My Mautic version is: 5.1 My PHP version is:81 Config DSN and SMTP for send mail: My problem is how to configure the DSN, I’m a beginner in Mautic so I don’t have much knowledge, in Mautic 3.0 it was one way, in this … --- ## [IP addresses created as Contacts -- how to disable it?](https://forum.mautic.org/t/ip-addresses-created-as-contacts-how-to-disable-it/36965)
**Author:** [@xuchen](https://forum.mautic.org/u/xuchen)\ **Replies:** 8\ **Last updated:** [November 27, 2025, 4:49pm UTC](https://forum.mautic.org/t/ip-addresses-created-as-contacts-how-to-disable-it/36965 "2025-11-27T16:49:12Z")
Your software My Mautic version is: 6.0.6 My PHP version is: PHP Version 8.3.26 My Database type and version is: MySQL Your problem My problem is: Mautic seems to capture lots of IP addresses in my contacts, how do… --- ## [I moved my instance to a new domain, now both of my domains get trackings from the same website](https://forum.mautic.org/t/i-moved-my-instance-to-a-new-domain-now-both-of-my-domains-get-trackings-from-the-same-website/36985)
**Author:** [@michaelb](https://forum.mautic.org/u/michaelb)\ **Replies:** 1\ **Last updated:** [November 27, 2025, 2:30pm UTC](https://forum.mautic.org/t/i-moved-my-instance-to-a-new-domain-now-both-of-my-domains-get-trackings-from-the-same-website/36985 "2025-11-27T14:30:39Z")
Your software My Mautic version is: 6.0.6 My PHP version is: My Database type and version is: Your problem My problem is: My website is still sending tracking information to my old domain. I’ve updated my Mautic 2.… --- ## [Duplicate Emails Being Sent to Leads (Same Email Sent 3–4 Times Instantly)](https://forum.mautic.org/t/duplicate-emails-being-sent-to-leads-same-email-sent-3-4-times-instantly/36873)
**Author:** [@rabii](https://forum.mautic.org/u/rabii)\ **Replies:** 11\ **Last updated:** [November 27, 2025, 8:48am UTC](https://forum.mautic.org/t/duplicate-emails-being-sent-to-leads-same-email-sent-3-4-times-instantly/36873 "2025-11-27T08:48:10Z")
Your software My Mautic version is: v6.0.6 My PHP version is: 8.2 My Database type and version is: MariaDB v 10.3 Your problem My problem is: Hi everyone, I’m having a serious issue with my Mautic instance — sever… --- ## [IP Lookup to respect X-Forwarded-IP from AWS Load Balancer?](https://forum.mautic.org/t/ip-lookup-to-respect-x-forwarded-ip-from-aws-load-balancer/36823)
**Author:** [@xuchen](https://forum.mautic.org/u/xuchen)\ **Replies:** 5\ **Last updated:** [November 24, 2025, 3:55pm UTC](https://forum.mautic.org/t/ip-lookup-to-respect-x-forwarded-ip-from-aws-load-balancer/36823 "2025-11-24T15:55:57Z")
Trying my best to give all the details for any kind-hearted person to help me here: I’m using Mautic 6.0.6 with Apache, pulled the docker setup from the official github repo. My setup is: Running Mautic docker contai… --- ## [ID Spam Logfile](https://forum.mautic.org/t/id-spam-logfile/36939)
**Author:** [@sicksack97](https://forum.mautic.org/u/sicksack97)\ **Replies:** 1\ **Last updated:** [November 23, 2025, 3:19pm UTC](https://forum.mautic.org/t/id-spam-logfile/36939 "2025-11-23T15:19:17Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.2.29 My Database type and version is: MariaDB 10.11.11 Your problem My problem is: ID Spam These errors are showing in the log: Around 300k per day. r… --- ## [Request for Mautic 7 Upgrade Procedure and Troubleshooting Guidance](https://forum.mautic.org/t/request-for-mautic-7-upgrade-procedure-and-troubleshooting-guidance/36954)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 0\ **Last updated:** [November 22, 2025, 10:36am UTC](https://forum.mautic.org/t/request-for-mautic-7-upgrade-procedure-and-troubleshooting-guidance/36954 "2025-11-22T10:36:32Z")
Hello, Mautic 7 RC has recently been released. When the stable Mautic 7 version becomes available, it would be extremely helpful if the developers could provide: A clear, step-by-step upgrade procedure For users wh… --- ## [Mautic 6 with Coolify not able to switch locale language for backend](https://forum.mautic.org/t/mautic-6-with-coolify-not-able-to-switch-locale-language-for-backend/36943)
**Author:** [@gunas108](https://forum.mautic.org/u/gunas108)\ **Replies:** 1\ **Last updated:** [November 19, 2025, 8:26am UTC](https://forum.mautic.org/t/mautic-6-with-coolify-not-able-to-switch-locale-language-for-backend/36943 "2025-11-19T08:26:02Z")
Hello everybody, i am new to mautic but have used a bunch of email marketing tools before. i installed mautic with coolify which was a breeze, but I am struggling in switching the backend language to German. can see in… --- ## [Guide for custom themes in Mautic 6 | previous themes stopped working after upgrade to version 6](https://forum.mautic.org/t/guide-for-custom-themes-in-mautic-6-previous-themes-stopped-working-after-upgrade-to-version-6/36936)
**Author:** [@rabii](https://forum.mautic.org/u/rabii)\ **Replies:** 0\ **Last updated:** [November 18, 2025, 9:45am UTC](https://forum.mautic.org/t/guide-for-custom-themes-in-mautic-6-previous-themes-stopped-working-after-upgrade-to-version-6/36936 "2025-11-18T09:45:55Z")
Hey folks, Is there any new guide on how to build themes for Mautic 6 - all my themes from previous versions 4 and 5 are not working on version 6. i have checked the official themes and followed same steps but still alw… --- ## [Points are not updating or being awarded](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 8\ **Last updated:** [November 18, 2025, 12:23am UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789 "2025-11-18T00:23:56Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: MariaDB Operator Your problem My problem is: Points are not updating. These errors are showing in the log: I’m not get… --- ## [Trackable links for Apple Mail?](https://forum.mautic.org/t/trackable-links-for-apple-mail/36910)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 1\ **Last updated:** [November 17, 2025, 8:35pm UTC](https://forum.mautic.org/t/trackable-links-for-apple-mail/36910 "2025-11-17T20:35:28Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.3 My Database type and version is: mariadb operator Your problem My problem is: The links in my emails that are sent to apple mail users are getting tur… --- ## [\[Install\] Invalid PEM encoded certificate](https://forum.mautic.org/t/install-invalid-pem-encoded-certificate/30914)
**Author:** [@laclac](https://forum.mautic.org/u/laclac)\ **Replies:** 3\ **Last updated:** [November 16, 2025, 8:42am UTC](https://forum.mautic.org/t/install-invalid-pem-encoded-certificate/30914 "2025-11-16T08:42:21Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0.1 My Database type and version is: Mysql Your problem My problem is: Good morning, I installed Mautic locally on my machine (WAMP/Windows). I had t… --- ## [Using v6.0.6 “Add field based on selected value” does not work](https://forum.mautic.org/t/using-v6-0-6-add-field-based-on-selected-value-does-not-work/36911)
**Author:** [@istvan](https://forum.mautic.org/u/istvan)\ **Replies:** 0\ **Last updated:** [November 15, 2025, 5:50am UTC](https://forum.mautic.org/t/using-v6-0-6-add-field-based-on-selected-value-does-not-work/36911 "2025-11-15T05:50:57Z")
Previously, I created a form in Mautic v4.4.9 using “Add field based on selected value, and it worked perfectly. Now, using v6.0.6, with the same settings, this feature does not work. I would like to ask for help in sol… --- ## [Campaign Logic Not Working](https://forum.mautic.org/t/campaign-logic-not-working/36899)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 1\ **Last updated:** [November 15, 2025, 12:06am UTC](https://forum.mautic.org/t/campaign-logic-not-working/36899 "2025-11-15T00:06:53Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.3 My Database type and version is: Married Your problem My problem is: The campaign logic is failing when trying to determine if a field of value “DATE”… --- ## [\--exclude on mautic:campaigns:trigger](https://forum.mautic.org/t/exclude-on-mautictrigger/36893)
**Author:** [@rabii](https://forum.mautic.org/u/rabii)\ **Replies:** 1\ **Last updated:** [November 14, 2025, 9:13pm UTC](https://forum.mautic.org/t/exclude-on-mautictrigger/36893 "2025-11-14T21:13:10Z")
when using --exclude according to documentation this should exclude any existing events from being triggered again however when i tested this on my campaign - the whole campaign trigger is stalled and nothing triggers at… --- ## [Mautic does not sign DKIM](https://forum.mautic.org/t/mautic-does-not-sign-dkim/36356)
**Author:** [@kir1050](https://forum.mautic.org/u/kir1050)\ **Replies:** 2\ **Last updated:** [November 14, 2025, 2:44pm UTC](https://forum.mautic.org/t/mautic-does-not-sign-dkim/36356 "2025-11-14T14:44:07Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.2.29 My Database type and version is: MariaDB 10.11.13-MariaDB-0ubuntu0.24.04.1 Your problem My problem is: when I send an email from my own SMTP with … --- ## [Mautic isn't delivering emails](https://forum.mautic.org/t/mautic-isnt-delivering-emails/36467)
**Author:** [@dsfsd](https://forum.mautic.org/u/dsfsd)\ **Replies:** 1\ **Last updated:** [November 14, 2025, 2:40pm UTC](https://forum.mautic.org/t/mautic-isnt-delivering-emails/36467 "2025-11-14T14:40:06Z")
Your software. My Mautic version is: 6.0.0. My PHP version is: 8.1. My database type and version is: MySQL 5.7 (Database name: ekbxbdwp\_maut898). Your problem. My problem is: The campaign emails aren’t being sent… [Previous page](https://forum.mautic.org/c/support/8.md?page=4) [Next page](https://forum.mautic.org/c/support/8.md?page=6)