# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=50 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 51 --- ## [Mautic 4 installation - Receiving Error 403 and 404 after installation](https://forum.mautic.org/t/mautic-4-installation-receiving-error-403-and-404-after-installation/27642)
**Author:** [@stiac](https://forum.mautic.org/u/stiac)\ **Replies:** 3\ **Last updated:** [January 17, 2024, 3:18pm UTC](https://forum.mautic.org/t/mautic-4-installation-receiving-error-403-and-404-after-installation/27642 "2024-01-17T15:18:13Z")
Server Info Mautic version is: 41\_mautic-447 PHP version is: 8.0 Database type and version is: 5.7.39 - MySQL Web server type and version is: Linux - nginx/1.18.0 My problem is: Hello everyone. I’m new to this com… --- ## [IP Addresses](https://forum.mautic.org/t/ip-addresses/30515)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 1\ **Last updated:** [January 17, 2024, 3:49am UTC](https://forum.mautic.org/t/ip-addresses/30515 "2024-01-17T03:49:59Z")
So, when I check the table ip\_addresses, the field ip\_addresses has lots of rows that are not IP addresses. For example, 2601:644:8000:4d70:cc0:31d4:bbe1:16aa and 2a09:bac2:c379:10f::1b:247. Can someone explain that to… --- ## [Fail to sending single email to contacts](https://forum.mautic.org/t/fail-to-sending-single-email-to-contacts/30520)
**Author:** [@andre.parente](https://forum.mautic.org/u/andre.parente)\ **Replies:** 0\ **Last updated:** [January 16, 2024, 5:49pm UTC](https://forum.mautic.org/t/fail-to-sending-single-email-to-contacts/30520 "2024-01-16T17:49:34Z")
Your software My Mautic version is: 5.0.1 My PHP version is: 7.4 Your problem My problem is: I have received the following error mensage when tried to sent a email for a contact. Falha ao enviar o e-mail para andre… --- ## [Mautic 5 VPS See only content of index.php](https://forum.mautic.org/t/mautic-5-vps-see-only-content-of-index-php/30510)
**Author:** [@mcdiver](https://forum.mautic.org/u/mcdiver)\ **Replies:** 2\ **Last updated:** [January 16, 2024, 5:39pm UTC](https://forum.mautic.org/t/mautic-5-vps-see-only-content-of-index-php/30510 "2024-01-16T17:39:12Z")
Good evening Mautic-Community (at least, where I am is evening :wink: ) My Mautic version is: 5.0.1 My PHP version is: 8.1 My Database type and version is: MySQL My problem is: After setting up a VPS (apache2) with … --- ## [4.4.10 → 5.0.1 fails because Symfony Path is not fount in ParameterLoader.php](https://forum.mautic.org/t/4-4-10-5-0-1-fails-because-symfony-path-is-not-fount-in-parameterloader-php/30475)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 10\ **Last updated:** [January 16, 2024, 1:38pm UTC](https://forum.mautic.org/t/4-4-10-5-0-1-fails-because-symfony-path-is-not-fount-in-parameterloader-php/30475 "2024-01-16T13:38:13Z")
Your software My Mautic version is: 4.10 → 5.0.1 My PHP version is: PHP 8.1.27 (cli) (built: Dec 19 2023 20:35:55) (NTS gcc x86\_64) Copyright (c) The PHP Group Zend Engine v4.1.27, Copyright (c) Zend Technologies … --- ## [Single Page Application Website Tracking Issue](https://forum.mautic.org/t/single-page-application-website-tracking-issue/25229)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 4\ **Last updated:** [January 16, 2024, 11:52am UTC](https://forum.mautic.org/t/single-page-application-website-tracking-issue/25229 "2024-01-16T11:52:23Z")
Has anyone come up with a good solution for tracking when the tracking script is put on a single page application website. From my understanding what happens in websites like this is the header is consistent across the … --- ## [After trying to change e-mail settings (password) I cannot enter the configurations anyore](https://forum.mautic.org/t/after-trying-to-change-e-mail-settings-password-i-cannot-enter-the-configurations-anyore/30504)
**Author:** [@olucaszaccaro](https://forum.mautic.org/u/olucaszaccaro)\ **Replies:** 1\ **Last updated:** [January 15, 2024, 5:08pm UTC](https://forum.mautic.org/t/after-trying-to-change-e-mail-settings-password-i-cannot-enter-the-configurations-anyore/30504 "2024-01-15T17:08:26Z")
My Mautic version is: 5 My PHP version is: 8.1.26 My Database type and version is: 10.6.16-MariaDB-cll-lve My problem is: After trying to change my e-mail settings password - Mautic crashed and now I cant enter the Se… --- ## [Shouldn't I get the contact in a segment in this situation?](https://forum.mautic.org/t/shouldnt-i-get-the-contact-in-a-segment-in-this-situation/24485)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 10\ **Last updated:** [January 15, 2024, 3:26pm UTC](https://forum.mautic.org/t/shouldnt-i-get-the-contact-in-a-segment-in-this-situation/24485 "2024-01-15T15:26:18Z")
Your software My Mautic version is: v4.1.0 I have a user with tag “catching-up”: I have a segment with a filter sayin to “include” cathing-up as a tag: But the segment does not get the user in: Am I doing… --- ## [Log error: campaign\_lead\_event\_failed\_log - Need help please](https://forum.mautic.org/t/log-error-campaign-lead-event-failed-log-need-help-please/29266)
**Author:** [@bunce69](https://forum.mautic.org/u/bunce69)\ **Replies:** 8\ **Last updated:** [January 15, 2024, 3:23pm UTC](https://forum.mautic.org/t/log-error-campaign-lead-event-failed-log-need-help-please/29266 "2024-01-15T15:23:48Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 7.4.33 My Database type and version is: 8.0.34 Your problem My problem is: These errors are showing in the log: \[2023-09-12 18:51:01\] mautic.ERROR: CAMP… --- ## [5.0.1 installation with composer - 500 internal server error](https://forum.mautic.org/t/5-0-1-installation-with-composer-500-internal-server-error/30490)
**Author:** [@emmanu](https://forum.mautic.org/u/emmanu)\ **Replies:** 3\ **Last updated:** [January 15, 2024, 2:18pm UTC](https://forum.mautic.org/t/5-0-1-installation-with-composer-500-internal-server-error/30490 "2024-01-15T14:18:14Z")
Your software My Mautic version is: 5.0.1 My PHP version is: PHP 8.1.27 (cli) (built: Dec 21 2023 20:19:54) (NTS) Copyright (c) The PHP Group Zend Engine v4.1.27, Copyright (c) Zend Technologies with Zend OPcache v… --- ## [Recurring problems in Mautic system / system then not accessible](https://forum.mautic.org/t/recurring-problems-in-mautic-system-system-then-not-accessible/30481)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 5\ **Last updated:** [January 15, 2024, 12:53pm UTC](https://forum.mautic.org/t/recurring-problems-in-mautic-system-system-then-not-accessible/30481 "2024-01-15T12:53:55Z")
Hello, We have recurring problems in our Mautic test system. Whenever these occur I have to call a fix script from my developer to correct cache and directory permissions. We don’t know what causes these problems. The… --- ## [URL shortener in SMS with dynamic links/link from contact field?](https://forum.mautic.org/t/url-shortener-in-sms-with-dynamic-links-link-from-contact-field/30496)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 0\ **Last updated:** [January 15, 2024, 11:46am UTC](https://forum.mautic.org/t/url-shortener-in-sms-with-dynamic-links-link-from-contact-field/30496 "2024-01-15T11:46:42Z")
Hello, I’m currently testing sending SMS messages. I would like to send a long link to activate accounts via SMS. Now I have seen that there is the option to store a URL shortener service in the configuration. This wou… --- ## [Mautic upgrade to 4.4.10 -\> 5.0.1 breaks](https://forum.mautic.org/t/mautic-upgrade-to-4-4-10-5-0-1-breaks/30440)
**Author:** [@chrishinds](https://forum.mautic.org/u/chrishinds)\ **Replies:** 5\ **Last updated:** [January 15, 2024, 10:16am UTC](https://forum.mautic.org/t/mautic-upgrade-to-4-4-10-5-0-1-breaks/30440 "2024-01-15T10:16:26Z")
Your software Mautic 4.4.10 upgrading to Mautic 5.0.1 PHP: tried both 8.0.30 and 8.1 Your Problem Upgrading leads to error message I used the command line upgrade path to upgrade from 4.4.10 → Mautic 5.0.1, but once… --- ## [Internal server error 500 for A/B test](https://forum.mautic.org/t/internal-server-error-500-for-a-b-test/30489)
**Author:** [@marko008](https://forum.mautic.org/u/marko008)\ **Replies:** 4\ **Last updated:** [January 15, 2024, 10:13am UTC](https://forum.mautic.org/t/internal-server-error-500-for-a-b-test/30489 "2024-01-15T10:13:32Z")
Your software My Mautic version is: mautic 5 My PHP version is: 8.1 My Database type and version is: 15.1 Your problem My problem is: I get internal server error and I cannot create A/B test of landing page. I get i… --- ## [Focus items in campaigns not working](https://forum.mautic.org/t/focus-items-in-campaigns-not-working/15513)
**Author:** [@francescavigolo](https://forum.mautic.org/u/francescavigolo)\ **Replies:** 31\ **Last updated:** [January 15, 2024, 10:06am UTC](https://forum.mautic.org/t/focus-items-in-campaigns-not-working/15513 "2024-01-15T10:06:08Z")
Your software My Mautic version is: 2.15 Your problem My problem is: I want to display a focus item based on a few criteria, so I insert it inside a campaign. The campaign is: Segment \> Page Visit \> Action: Display F… --- ## [Strange behavior in our mautic system creates anynomous contacts](https://forum.mautic.org/t/strange-behavior-in-our-mautic-system-creates-anynomous-contacts/30488)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 5\ **Last updated:** [January 15, 2024, 9:21am UTC](https://forum.mautic.org/t/strange-behavior-in-our-mautic-system-creates-anynomous-contacts/30488 "2024-01-15T09:21:47Z")
Mautic version is: 4.4.3 Hello, our Mautic system has been operating for about 2 years at https://mailer.xyz.de. However, we have noticed an issue over the last 90 days that we cannot explain. Whenever something is appe… --- ## [Restoring Mautic gives error](https://forum.mautic.org/t/restoring-mautic-gives-error/30476)
**Author:** [@dev570](https://forum.mautic.org/u/dev570)\ **Replies:** 1\ **Last updated:** [January 14, 2024, 1:36pm UTC](https://forum.mautic.org/t/restoring-mautic-gives-error/30476 "2024-01-14T13:36:05Z")
I tried to update to Mautic 5.0.1 but this gave some issues. I restored a full backup including the database, but now I am getting the error 500. If I try to clear the cache with CLI for example I get this error below. … --- ## [Searching Contact Notes](https://forum.mautic.org/t/searching-contact-notes/6431)
**Author:** [@kgmoney](https://forum.mautic.org/u/kgmoney)\ **Replies:** 9\ **Last updated:** [January 13, 2024, 1:57pm UTC](https://forum.mautic.org/t/searching-contact-notes/6431 "2024-01-13T13:57:56Z")
Hi, Is there a way to search for contact notes? Say for example I meet with a contact and add a note that they were interested in ‘Product X’. Then the next week I can’t remember the name of the contact I spoke w… --- ## [Custom Preference Center - customizing the tokens](https://forum.mautic.org/t/custom-preference-center-customizing-the-tokens/30465)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 5\ **Last updated:** [January 13, 2024, 10:22am UTC](https://forum.mautic.org/t/custom-preference-center-customizing-the-tokens/30465 "2024-01-13T10:22:41Z")
Your problem My problem is: I want to remove the default text “My segments” from the token {segmentlist}. Anyone know how? Steps I have tried to fix the problem: I tried thinking about the problem, didn’t help much… --- ## [Update 5.0.1](https://forum.mautic.org/t/update-5-0-1/30474)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 4\ **Last updated:** [January 12, 2024, 8:13pm UTC](https://forum.mautic.org/t/update-5-0-1/30474 "2024-01-12T20:13:31Z")
Your software My Mautic version is: 5.0.1 My PHP version is: 8.1.27 My Database type and version is: mysql Ver 15.1 Distrib 10.5.21-MariaDB Your problem My problem is: I’m really excited about the new Mautic relea… --- ## [Mautic API Basic auth - cant get it to work](https://forum.mautic.org/t/mautic-api-basic-auth-cant-get-it-to-work/30472)
**Author:** [@mtic](https://forum.mautic.org/u/mtic)\ **Replies:** 2\ **Last updated:** [January 12, 2024, 2:22pm UTC](https://forum.mautic.org/t/mautic-api-basic-auth-cant-get-it-to-work/30472 "2024-01-12T14:22:58Z")
Your software My Mautic version is: 4.4 My PHP version is: 8.0 My Database type and version is: Maria 10 Your problem My problem is: When trying to connect to the API with Pabbly or Zapier via Basic Auth I can’t wr… --- ## [Cannot update to Mautic 5.0 because of older PHP version, but not correct!](https://forum.mautic.org/t/cannot-update-to-mautic-5-0-because-of-older-php-version-but-not-correct/30461)
**Author:** [@dev570](https://forum.mautic.org/u/dev570)\ **Replies:** 3\ **Last updated:** [January 12, 2024, 1:58pm UTC](https://forum.mautic.org/t/cannot-update-to-mautic-5-0-because-of-older-php-version-but-not-correct/30461 "2024-01-12T13:58:32Z")
Cannot update to Mautic 5.0.1 using SSH because it says I have PHP 7.4, but this is not correct. One or more errors occurred while checking your environment prior to updating Mautic: - Your PHP version is too old or to… --- ## [Mautic 5: Importing contacts with custom IDs using CSV](https://forum.mautic.org/t/mautic-5-importing-contacts-with-custom-ids-using-csv/30471)
**Author:** [@alvaroenoht](https://forum.mautic.org/u/alvaroenoht)\ **Replies:** 0\ **Last updated:** [January 12, 2024, 4:40am UTC](https://forum.mautic.org/t/mautic-5-importing-contacts-with-custom-ids-using-csv/30471 "2024-01-12T04:40:50Z")
My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: Mysql5.\* Hi everyone, I’m aware it’s generally not advisable to set the ID field when importing contacts into Mautic. However, in Mautic… --- ## [Can we add products in Mautic?](https://forum.mautic.org/t/can-we-add-products-in-mautic/30456)
**Author:** [@kymmautic](https://forum.mautic.org/u/kymmautic)\ **Replies:** 2\ **Last updated:** [January 12, 2024, 4:09am UTC](https://forum.mautic.org/t/can-we-add-products-in-mautic/30456 "2024-01-12T04:09:24Z")
Your software My Mautic version is: 4.1 My PHP version is: 7 My Database type and version is: MySQL Your problem My problem is: I’d like to know if there is a function to add products in Mautic. I searched the int… --- ## [Mautic dont send email after editing](https://forum.mautic.org/t/mautic-dont-send-email-after-editing/30457)
**Author:** [@ccx](https://forum.mautic.org/u/ccx)\ **Replies:** 7\ **Last updated:** [January 11, 2024, 9:11pm UTC](https://forum.mautic.org/t/mautic-dont-send-email-after-editing/30457 "2024-01-11T21:11:17Z")
I installed mautic 5 on my cpanel hosting and everything works fine. But if I edit an email, the “builder, save, save and close, et close” buttons disable and then this error appears in the console: “beautify” option is … --- ## [Calendar add events plugin or custom view](https://forum.mautic.org/t/calendar-add-events-plugin-or-custom-view/25769)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 1\ **Last updated:** [January 11, 2024, 7:21pm UTC](https://forum.mautic.org/t/calendar-add-events-plugin-or-custom-view/25769 "2024-01-11T19:21:01Z")
Your software My Mautic version is: 3.3 My PHP version is: My Database type and version is: Your problem My problem is: Getting the calendar to work These errors are showing in the log: Calendar is extremely useful… --- ## [Schedule segment emails struggling](https://forum.mautic.org/t/schedule-segment-emails-struggling/30451)
**Author:** [@claudiog](https://forum.mautic.org/u/claudiog)\ **Replies:** 3\ **Last updated:** [January 11, 2024, 6:25pm UTC](https://forum.mautic.org/t/schedule-segment-emails-struggling/30451 "2024-01-11T18:25:32Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.33 My Database type and version is: 8.0.35-0ubuntu0.20.04.1 Your problem Hello folks, I’m feeling soooo dumb, but I can’t find a find how to schedule … --- ## [SMS messages with Twilio not sending](https://forum.mautic.org/t/sms-messages-with-twilio-not-sending/29811)
**Author:** [@ebdavison](https://forum.mautic.org/u/ebdavison)\ **Replies:** 5\ **Last updated:** [January 11, 2024, 4:39pm UTC](https://forum.mautic.org/t/sms-messages-with-twilio-not-sending/29811 "2024-01-11T16:39:12Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4.33 My Database type and version is: mysql 5.7.42-46 Your problem My problem is basically the same as in these posts: Unable to get Twilio text mess… --- ## [Unique Contraint Critical Error // 1062 Duplicate entry - Help](https://forum.mautic.org/t/unique-contraint-critical-error-1062-duplicate-entry-help/27889)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [January 11, 2024, 4:36pm UTC](https://forum.mautic.org/t/unique-contraint-critical-error-1062-duplicate-entry-help/27889 "2024-01-11T16:36:22Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 Your problem My problem is: Using the tracking script we are seeing a 500 error when trying to associate anonymous user to known user and give tags to… --- ## [Mautic 5.0.1 Send Test mail result 500 error](https://forum.mautic.org/t/mautic-5-0-1-send-test-mail-result-500-error/30433)
**Author:** [@kanaekwe](https://forum.mautic.org/u/kanaekwe)\ **Replies:** 14\ **Last updated:** [January 11, 2024, 1:25pm UTC](https://forum.mautic.org/t/mautic-5-0-1-send-test-mail-result-500-error/30433 "2024-01-11T13:25:29Z")
Your software My Mautic version is: 5.0.1 My PHP version is: 8.1 My Database type and version is: Your problem My problem is: Sending test email return 500 error I checked the request in the browser console Reques… [Previous page](https://forum.mautic.org/c/support/8.md?page=49) [Next page](https://forum.mautic.org/c/support/8.md?page=51)