# Product Support

**URL:** https://forum.mautic.org/c/support/8.md?page=52

[Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md)

**Page:** 53

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## [Campaign can't add 1 contact on rebuild and hangs](https://forum.mautic.org/t/campaign-cant-add-1-contact-on-rebuild-and-hangs/28668)

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**Author:** [@gradualchange](https://forum.mautic.org/u/gradualchange)\
**Replies:** 8\
**Last updated:** [January 2, 2024, 1:43am UTC](https://forum.mautic.org/t/campaign-cant-add-1-contact-on-rebuild-and-hangs/28668 "2024-01-02T01:43:35Z")

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Your software My Mautic version is: 4.4.9 My PHP version is: 7.4.3 My Database type and version is: 8.0.31-0ubuntu0.20.04.1 Your problem My problem is: When I run php bin/console mautic:campaigns:rebuild -vvv, the c…

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## [Tarraform | terraform-mautic](https://forum.mautic.org/t/tarraform-terraform-mautic/30362)

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**Author:** [@team](https://forum.mautic.org/u/team)\
**Replies:** 0\
**Last updated:** [January 1, 2024, 6:20pm UTC](https://forum.mautic.org/t/tarraform-terraform-mautic/30362 "2024-01-01T18:20:34Z")

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Hi everyone, I’d appreciate any Mautic provider documents on Terraform. Regards, Harold

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## [Focus item How often to engage doesn't work](https://forum.mautic.org/t/focus-item-how-often-to-engage-doesnt-work/30361)

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**Author:** [@amir](https://forum.mautic.org/u/amir)\
**Replies:** 0\
**Last updated:** [January 1, 2024, 5:41pm UTC](https://forum.mautic.org/t/focus-item-how-often-to-engage-doesnt-work/30361 "2024-01-01T17:41:39Z")

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Your software My Mautic version is:4.4.9 My PHP version is: 7.4.33 My Database type and version is:10.5.21-MariaDB-1:10.5.21 Your problem My problem is: I’ve created a focus item of type ‘Emphasize a link’ and added…

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## [Mautic Failed emails not counting on Widget ignored vs read](https://forum.mautic.org/t/mautic-failed-emails-not-counting-on-widget-ignored-vs-read/30310)

<div class="topic-metadata">

**Author:** [@iurijorbenadze](https://forum.mautic.org/u/iurijorbenadze)\
**Replies:** 2\
**Last updated:** [January 1, 2024, 8:31am UTC](https://forum.mautic.org/t/mautic-failed-emails-not-counting-on-widget-ignored-vs-read/30310 "2024-01-01T08:31:12Z")

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Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 My Database type and version is: MariaDB MySQL My problem is: On mautic dashboard, widget ignored vs read is showing failed emails as 0, it was working…

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## [Problems loading mautic onto xampp](https://forum.mautic.org/t/problems-loading-mautic-onto-xampp/30357)

<div class="topic-metadata">

**Author:** [@peterzfun](https://forum.mautic.org/u/peterzfun)\
**Replies:** 0\
**Last updated:** [December 31, 2023, 8:20am UTC](https://forum.mautic.org/t/problems-loading-mautic-onto-xampp/30357 "2023-12-31T08:20:07Z")

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Your software My Mautic version is:4.4 My PHP version is:8.0.30 My Database type and version is:maria Your problem My problem is: cannot load mautic anywhere!!! i get a ‘Forbidden’ error 403 from xampp and the same…

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## [Mautic Reply Tracking not working on scale](https://forum.mautic.org/t/mautic-reply-tracking-not-working-on-scale/30120)

<div class="topic-metadata">

**Author:** [@iurijorbenadze](https://forum.mautic.org/u/iurijorbenadze)\
**Replies:** 3\
**Last updated:** [December 30, 2023, 4:30pm UTC](https://forum.mautic.org/t/mautic-reply-tracking-not-working-on-scale/30120 "2023-12-30T16:30:26Z")

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Your software My Mautic version is: 4.4.4 Mail client: roundcube My PHP version is: 7.4 My Database type and version is: MariaDB MySQL Contact replies are not tracking for all contacts, some contacts are being detec…

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## [Mautic Campaign Reply Decision Branch Not working as expected](https://forum.mautic.org/t/mautic-campaign-reply-decision-branch-not-working-as-expected/29972)

<div class="topic-metadata">

**Author:** [@iurijorbenadze](https://forum.mautic.org/u/iurijorbenadze)\
**Replies:** 7\
**Last updated:** [December 30, 2023, 4:28pm UTC](https://forum.mautic.org/t/mautic-campaign-reply-decision-branch-not-working-as-expected/29972 "2023-12-30T16:28:59Z")

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Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 My Database type and version is: MariaDB MYSQL Your problem My problem is: In Mautic campaign Email Reply Tracking is not working as expected. In camp…

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## [Automatic Form HTML showing up at bottom of page only](https://forum.mautic.org/t/automatic-form-html-showing-up-at-bottom-of-page-only/30350)

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**Author:** [@linmar](https://forum.mautic.org/u/linmar)\
**Replies:** 1\
**Last updated:** [December 30, 2023, 1:56pm UTC](https://forum.mautic.org/t/automatic-form-html-showing-up-at-bottom-of-page-only/30350 "2023-12-30T13:56:54Z")

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Your software My Mautic version is: 4.4.10 Your problem My problem is: I’m trying to include a form in my webpage (next.js/vercel) like this: \<Script type="text/javascript" src="https://xxx/form/generate.js?id=2" id…

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## [Date operator missing Campaign builder](https://forum.mautic.org/t/date-operator-missing-campaign-builder/30340)

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**Author:** [@mauticcy](https://forum.mautic.org/u/mauticcy)\
**Replies:** 7\
**Last updated:** [December 30, 2023, 1:47pm UTC](https://forum.mautic.org/t/date-operator-missing-campaign-builder/30340 "2023-12-30T13:47:16Z")

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Hello, Firstly it took me 30 minutes to figure out how to post on here , so frustrating. Had to even google! Anyway, Running fresh install of Mautic 5 for first time. I want to do this: Create form with a date field …

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## [Mautic 4 Docker Image with Composer or Wait for Mautic 5](https://forum.mautic.org/t/mautic-4-docker-image-with-composer-or-wait-for-mautic-5/29263)

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**Author:** [@der\_leole](https://forum.mautic.org/u/der_leole)\
**Replies:** 3\
**Last updated:** [December 30, 2023, 10:51am UTC](https://forum.mautic.org/t/mautic-4-docker-image-with-composer-or-wait-for-mautic-5/29263 "2023-12-30T10:51:53Z")

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My startup wants to include Mautic in our production Stack to take over from our rudimentary listmonk implementation. As we run everything in docker, we were delighted to see Mautic already had an official one. However…

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## [Custom fields directly in DB](https://forum.mautic.org/t/custom-fields-directly-in-db/30334)

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**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\
**Replies:** 1\
**Last updated:** [December 29, 2023, 9:56pm UTC](https://forum.mautic.org/t/custom-fields-directly-in-db/30334 "2023-12-29T21:56:29Z")

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Hi, is there anything preventing me from creating my custom fields directly in the lead\_fields table?

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## [Mautic and Thrive Themes)](https://forum.mautic.org/t/mautic-and-thrive-themes/30343)

<div class="topic-metadata">

**Author:** [@aysal](https://forum.mautic.org/u/aysal)\
**Replies:** 0\
**Last updated:** [December 29, 2023, 2:03pm UTC](https://forum.mautic.org/t/mautic-and-thrive-themes/30343 "2023-12-29T14:03:28Z")

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Hi there, does anyone know about a nice and easy way to connect ThriveThemes and Mautic? I think ThriveThemes doesnt offer it anymore. Does anyone know how it will be with Mautiv 5? Arte there working Workarounds to con…

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## [Email does not have a Send function](https://forum.mautic.org/t/email-does-not-have-a-send-function/30323)

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**Author:** [@kymmautic](https://forum.mautic.org/u/kymmautic)\
**Replies:** 2\
**Last updated:** [December 29, 2023, 7:02am UTC](https://forum.mautic.org/t/email-does-not-have-a-send-function/30323 "2023-12-29T07:02:27Z")

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Your software My Mautic version is: 4.4.1 My PHP version is: 110.0 (build 17) My Database type and version is: MySQL Version 5.7.44 Your problem My problem is: In the Email section, I can’t find the Send Email func…

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## [Integration with apache](https://forum.mautic.org/t/integration-with-apache/30335)

<div class="topic-metadata">

**Author:** [@mdcyntst](https://forum.mautic.org/u/mdcyntst)\
**Replies:** 1\
**Last updated:** [December 29, 2023, 6:49am UTC](https://forum.mautic.org/t/integration-with-apache/30335 "2023-12-29T06:49:04Z")

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I’m a sysadmin and new to mautic/ I’m trying to wrap my head around how mautic integrates (more specifically monitors) with other other tools. Mailservers and webservers in particular. There are some plugins for produ…

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## [Ideal server setup for multiple instances with V4.4+](https://forum.mautic.org/t/ideal-server-setup-for-multiple-instances-with-v4-4/25171)

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**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\
**Replies:** 6\
**Last updated:** [December 29, 2023, 4:23am UTC](https://forum.mautic.org/t/ideal-server-setup-for-multiple-instances-with-v4-4/25171 "2023-12-29T04:23:02Z")

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What is the ideal setup (Control Panel / Linux OS) for v4.4 moving forward? We have a Cyberpanel instance which was running happily prior to the forced changes to composer, and it has completely played havoc with ~15 in…

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## [CustomFieldValueHelper.php error](https://forum.mautic.org/t/customfieldvaluehelper-php-error/30336)

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**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\
**Replies:** 0\
**Last updated:** [December 28, 2023, 8:28pm UTC](https://forum.mautic.org/t/customfieldvaluehelper-php-error/30336 "2023-12-28T20:28:05Z")

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Your software My Mautic version is: 4.45 My PHP version is: 7.4.33 My Database type and version is: 10.3.39-MariaDB Your problem My problem is: Im getting this error message: WARNING: PHP Warning - Invalid argumen…

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## [API get contacts issue](https://forum.mautic.org/t/api-get-contacts-issue/30330)

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**Author:** [@JuancaR](https://forum.mautic.org/u/JuancaR)\
**Replies:** 0\
**Last updated:** [December 27, 2023, 5:11pm UTC](https://forum.mautic.org/t/api-get-contacts-issue/30330 "2023-12-27T17:11:56Z")

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Your software My Mautic version is: 4.4.9 My PHP version is: 7.4.14 My Database type and version is: MariaDB 10.3.39 Your problem My problem is: I’m using the mautic API to get all the contact of a user. The user h…

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## [Troublshooting Multiple Email Sends to Same Contact ID](https://forum.mautic.org/t/troublshooting-multiple-email-sends-to-same-contact-id/30239)

<div class="topic-metadata">

**Author:** [@mikew](https://forum.mautic.org/u/mikew)\
**Replies:** 4\
**Last updated:** [December 27, 2023, 6:41am UTC](https://forum.mautic.org/t/troublshooting-multiple-email-sends-to-same-contact-id/30239 "2023-12-27T06:41:25Z")

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Your software My Mautic version is: 4.0.1 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: We are seeing that there are many users that are getting emails sent multiple times when…

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## [How can I exporting my company list?](https://forum.mautic.org/t/how-can-i-exporting-my-company-list/7450)

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**Author:** [@slenky](https://forum.mautic.org/u/slenky)\
**Replies:** 4\
**Last updated:** [December 21, 2023, 7:09am UTC](https://forum.mautic.org/t/how-can-i-exporting-my-company-list/7450 "2023-12-21T07:09:25Z")

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Is there a way I can export my Mautic company list as a CSV file?

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## [User Identification Issue Across Multiple Devices](https://forum.mautic.org/t/user-identification-issue-across-multiple-devices/30297)

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**Author:** [@radi](https://forum.mautic.org/u/radi)\
**Replies:** 0\
**Last updated:** [December 22, 2023, 9:34pm UTC](https://forum.mautic.org/t/user-identification-issue-across-multiple-devices/30297 "2023-12-22T21:34:49Z")

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Your software My Mautic version is: 4.4.10 Your problem I have a problem with user identification in Mautic. A user with the email address xyz@domain.com is identified in the Chrome browser on a desktop. They visite…

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## [Rebounds from amazon sec](https://forum.mautic.org/t/rebounds-from-amazon-sec/30275)

<div class="topic-metadata">

**Author:** [@ireferpesa](https://forum.mautic.org/u/ireferpesa)\
**Replies:** 2\
**Last updated:** [December 21, 2023, 8:02am UTC](https://forum.mautic.org/t/rebounds-from-amazon-sec/30275 "2023-12-21T08:02:41Z")

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Your software My Mautic version is: 4.4.8 My PHP version is: 8.0.28 My Database type and version is: 10.5.21-MariaDB-0+deb11u1 Your problem My problem is: We have configured the email sendings through amazon ses, I …

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## [Mautic How to increase performance](https://forum.mautic.org/t/mautic-how-to-increase-performance/30266)

<div class="topic-metadata">

**Author:** [@iurijorbenadze](https://forum.mautic.org/u/iurijorbenadze)\
**Replies:** 0\
**Last updated:** [December 19, 2023, 3:06pm UTC](https://forum.mautic.org/t/mautic-how-to-increase-performance/30266 "2023-12-19T15:06:48Z")

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My Mautic version is: 4.4.4 My PHP version is: 7.4 My Database type and version is: MariaDB MySQL Mail client: Roundcube Server managed with Virtualmin and Webmin My problem is: Once we reach large scale of emails …

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## [Is it possible pause a campaign?](https://forum.mautic.org/t/is-it-possible-pause-a-campaign/30262)

<div class="topic-metadata">

**Author:** [@robm](https://forum.mautic.org/u/robm)\
**Replies:** 0\
**Last updated:** [December 19, 2023, 8:22am UTC](https://forum.mautic.org/t/is-it-possible-pause-a-campaign/30262 "2023-12-19T08:22:30Z")

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Is there a way to pause a campaign so that everyone stays in the exact same spot in the campaign, and then unpause so actions continue on? Perhaps cron jobs could be disabled but that’s quite a techy fix. Is there a sim…

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## [I really could use some Guidance/Help](https://forum.mautic.org/t/i-really-could-use-some-guidance-help/30257)

<div class="topic-metadata">

**Author:** [@mdcyntst](https://forum.mautic.org/u/mdcyntst)\
**Replies:** 1\
**Last updated:** [December 18, 2023, 9:53pm UTC](https://forum.mautic.org/t/i-really-could-use-some-guidance-help/30257 "2023-12-18T21:53:07Z")

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OS Fedora 38 PHP 8.0 (but started at 8.3) : \*My MySQL/MariaDB 10.5.23-1 \*I am Installing 4.4 (but tried 5.x) \*installing via Command Line My issue: I started out trying to install via github (5.x), that failed (pos…

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## [Application stopped working after attempt to install plugin](https://forum.mautic.org/t/application-stopped-working-after-attempt-to-install-plugin/30240)

<div class="topic-metadata">

**Author:** [@ramiavi](https://forum.mautic.org/u/ramiavi)\
**Replies:** 3\
**Last updated:** [December 18, 2023, 10:48am UTC](https://forum.mautic.org/t/application-stopped-working-after-attempt-to-install-plugin/30240 "2023-12-18T10:48:08Z")

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Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.3 My Database type and version is: 10.5.16-MariaDB Your problem My problem is: web application is not loading anymore, i get either “to many redirec…

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## [I need to test with an older version](https://forum.mautic.org/t/i-need-to-test-with-an-older-version/30231)

<div class="topic-metadata">

**Author:** [@viniciusmagrin](https://forum.mautic.org/u/viniciusmagrin)\
**Replies:** 1\
**Last updated:** [December 18, 2023, 9:45am UTC](https://forum.mautic.org/t/i-need-to-test-with-an-older-version/30231 "2023-12-18T09:45:09Z")

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Hy everyone, im THE noob. I was able to install the latest version. Had to upgrade PHP but that´s when my problems started. I have a prestashop version that works with php until 7.2 but current version uses 7.4 so i …

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## [Can't create a variant via the API](https://forum.mautic.org/t/cant-create-a-variant-via-the-api/30241)

<div class="topic-metadata">

**Author:** [@lasse](https://forum.mautic.org/u/lasse)\
**Replies:** 0\
**Last updated:** [December 17, 2023, 3:58pm UTC](https://forum.mautic.org/t/cant-create-a-variant-via-the-api/30241 "2023-12-17T15:58:09Z")

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Your software My Mautic version is: 4.4.10 My PHP version is: 7.4.33 My Database type and version is: mysql Your problem I want to create an email variant via the API. The docs say something about passing “variant…

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## [Error view of a landingpage with smartphone](https://forum.mautic.org/t/error-view-of-a-landingpage-with-smartphone/30171)

<div class="topic-metadata">

**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\
**Replies:** 11\
**Last updated:** [December 16, 2023, 11:12am UTC](https://forum.mautic.org/t/error-view-of-a-landingpage-with-smartphone/30171 "2023-12-16T11:12:32Z")

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Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: Mariadb 10.6 I made a landingpage with form and picture. The Laptops shows it normal - the smartphone view is not …

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## [Error adding multiselect filters to segments with the API](https://forum.mautic.org/t/error-adding-multiselect-filters-to-segments-with-the-api/29984)

<div class="topic-metadata">

**Author:** [@marc\_id](https://forum.mautic.org/u/marc_id)\
**Replies:** 1\
**Last updated:** [December 13, 2023, 10:45am UTC](https://forum.mautic.org/t/error-adding-multiselect-filters-to-segments-with-the-api/29984 "2023-12-13T10:45:56Z")

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Your software My Mautic version is: 4.4.10 My PHP version is: 7.4.33 My Database type and version is: MySQL 5.7.44 Your problem I’d like to use the Mautic API to create segments with filters using a multiselect cust…

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## [How should be interpret these statistics](https://forum.mautic.org/t/how-should-be-interpret-these-statistics/30217)

<div class="topic-metadata">

**Author:** [@mikevh](https://forum.mautic.org/u/mikevh)\
**Replies:** 0\
**Last updated:** [December 14, 2023, 10:35am UTC](https://forum.mautic.org/t/how-should-be-interpret-these-statistics/30217 "2023-12-14T10:35:30Z")

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Your software My Mautic version is: 4 We’ve sent out an email with 2 versions: Numbers from main overview: Sent: 26,712 (50/50 Split, so 13,356 Sends for each Variant), Read: 9,652 Reads by variants: A: 9,579, B: 4,…

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