# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=53 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 54 --- ## [API Length Limiter](https://forum.mautic.org/t/api-length-limiter/30215)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [December 14, 2023, 8:05am UTC](https://forum.mautic.org/t/api-length-limiter/30215 "2023-12-14T08:05:41Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: I am trying to create / update a contacts custom field which when created was set to var… --- ## [Installing Fresh Copy of 4.3.1, Still has Mysql Bugs](https://forum.mautic.org/t/installing-fresh-copy-of-4-3-1-still-has-mysql-bugs/24434)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 13\ **Last updated:** [December 14, 2023, 7:24am UTC](https://forum.mautic.org/t/installing-fresh-copy-of-4-3-1-still-has-mysql-bugs/24434 "2023-12-14T07:24:05Z")
Environment Linux 7.9 PHP 7.4 MariaDB 10.4.25 I got so fed up with the MySQL errors from upgrading 4.2 to 4.3.1 that I pulled the nuclear operation and deleted my previous 4.2.2 instance. Installing 4.3.1 did not fix… --- ## [Reset contacts lead points to zero after a period on inactivity](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 8\ **Last updated:** [December 14, 2023, 5:37am UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249 "2023-12-14T05:37:43Z")
Can anyone help? I would like to be able to reset a contacts lead points to 0 if they have not been active for a period of time (3months) I can create a segment filter that will pull in contacts with no activity in the… --- ## [Installation by Composer](https://forum.mautic.org/t/installation-by-composer/30211)
**Author:** [@trouble](https://forum.mautic.org/u/trouble)\ **Replies:** 0\ **Last updated:** [December 14, 2023, 12:57am UTC](https://forum.mautic.org/t/installation-by-composer/30211 "2023-12-14T00:57:30Z")
Your software My PHP version is : 8.0.30 My MariaDB version is mariadb Ver 15.1 Updating/Installing Errors I am installing via Command Line These errors are showing in the installer : Problem 1 - Root composer.js… --- ## [Does Mautic handle errors from relay mailserver?](https://forum.mautic.org/t/does-mautic-handle-errors-from-relay-mailserver/19494)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 0\ **Last updated:** [May 17, 2021, 8:18pm UTC](https://forum.mautic.org/t/does-mautic-handle-errors-from-relay-mailserver/19494 "2021-05-17T20:18:46Z")
We tried to use our own SMTP mailserver for sending out newsletters but found that if this gave back some STMP errors like “554 5.5.1 Error: no valid recipients” that Mautic don’t handle these messages, besides of puttin… --- ## [Mautic - empty data - 2nd time](https://forum.mautic.org/t/mautic-empty-data-2nd-time/30195)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [December 13, 2023, 1:37pm UTC](https://forum.mautic.org/t/mautic-empty-data-2nd-time/30195 "2023-12-13T13:37:52Z")
My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: Mariadb 10.6.12 Hello, today i had the 2nd complete crash of Mautic. No Data, complete out of order. !\[Mautic - empty Dashboard|… --- ## [Asset is not downloading from Gmail](https://forum.mautic.org/t/asset-is-not-downloading-from-gmail/30111)
**Author:** [@veeravenkatasai](https://forum.mautic.org/u/veeravenkatasai)\ **Replies:** 3\ **Last updated:** [December 13, 2023, 8:22am UTC](https://forum.mautic.org/t/asset-is-not-downloading-from-gmail/30111 "2023-12-13T08:22:37Z")
Your software My Mautic version is: 4.49 My PHP version is: 7.433 My Database type and version is: 8.0.28 and MYSQL Your problem My problem is: We have created a segmented email containing a link that directs recip… --- ## [How to extend Mautic GrapesJS to add custom blocks?](https://forum.mautic.org/t/how-to-extend-mautic-grapesjs-to-add-custom-blocks/30127)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 1\ **Last updated:** [December 11, 2023, 12:47am UTC](https://forum.mautic.org/t/how-to-extend-mautic-grapesjs-to-add-custom-blocks/30127 "2023-12-11T00:47:41Z")
Hi, basically the title. I want to extend GrapesJS and add custom blocks. I guess, I need to create GrapesJS Plugins. I read how I create a Mautic Plugin and how I create a GrapesJS Plugin. I’m wondering: How would I… --- ## [I have an issue with mautic integration](https://forum.mautic.org/t/i-have-an-issue-with-mautic-integration/24733)
**Author:** [@4lead](https://forum.mautic.org/u/4lead)\ **Replies:** 7\ **Last updated:** [December 9, 2023, 12:51pm UTC](https://forum.mautic.org/t/i-have-an-issue-with-mautic-integration/24733 "2023-12-09T12:51:54Z")
Your software My Mautic version is:4.4.0 My PHP version is: 8.0.20 My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1 Your problem I installed mautic on https://hostinger.com/ with the domain name mai… --- ## [API Connection on Hostinger with Cyber Panel](https://forum.mautic.org/t/api-connection-on-hostinger-with-cyber-panel/30150)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 2\ **Last updated:** [December 9, 2023, 12:46pm UTC](https://forum.mautic.org/t/api-connection-on-hostinger-with-cyber-panel/30150 "2023-12-09T12:46:00Z")
Your software Mautic version is : v4.4.10, WordPress, OptimizePress My PHP version is : 8.0 My MySQL/MariaDB version is : 10.3.39-MariaDB ISSUE I am using VPS with CyberPanel Using WordPress + OptimizePress on my m… --- ## [New installation of Mautic redirects to File Not Found - 404](https://forum.mautic.org/t/new-installation-of-mautic-redirects-to-file-not-found-404/4655)
**Author:** [@blue928](https://forum.mautic.org/u/blue928)\ **Replies:** 6\ **Last updated:** [December 9, 2023, 3:14am UTC](https://forum.mautic.org/t/new-installation-of-mautic-redirects-to-file-not-found-404/4655 "2023-12-09T03:14:21Z")
We’ve recently installed Mautic on Ubuntu 16 at the location /var/www/html/website.com/subdomains/mautic/httpdocs We successfully went through the default Mautic installation procedure. Now when we try to … --- ## [Need Guidance For Upgrading Mautic With Custom Configuration In The System](https://forum.mautic.org/t/need-guidance-for-upgrading-mautic-with-custom-configuration-in-the-system/30160)
**Author:** [@jaydeep121](https://forum.mautic.org/u/jaydeep121)\ **Replies:** 0\ **Last updated:** [December 8, 2023, 1:30pm UTC](https://forum.mautic.org/t/need-guidance-for-upgrading-mautic-with-custom-configuration-in-the-system/30160 "2023-12-08T13:30:17Z")
I am currently Using Mautic version 3.2. I have made many modifications to default system according to requirements. I want to upgrade my Mautic system from version 3.2 to 4.4 Please note, There are many configurations … --- ## [Segmen anniversary filter doesn't work](https://forum.mautic.org/t/segmen-anniversary-filter-doesnt-work/29783)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [October 30, 2023, 7:36am UTC](https://forum.mautic.org/t/segmen-anniversary-filter-doesnt-work/29783 "2023-10-30T07:36:01Z")
My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: Maria DB 10.6 I made a custom date field “Birthday” and created a birthday segment. But that is not working. How can i find t… --- ## [What permission is needed?](https://forum.mautic.org/t/what-permission-is-needed/17980)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 3\ **Last updated:** [December 6, 2023, 11:03pm UTC](https://forum.mautic.org/t/what-permission-is-needed/17980 "2023-12-06T23:03:23Z")
Hi, I would like my users to see their own companies (And not just contacts) inside Mautic. What role do I need to enable in order to show the owned company without having to show all the contacts to the single user? I… --- ## [Changing 'from name' sends email directly to spam](https://forum.mautic.org/t/changing-from-name-sends-email-directly-to-spam/30094)
**Author:** [@z.welch](https://forum.mautic.org/u/z.welch)\ **Replies:** 3\ **Last updated:** [December 6, 2023, 10:34pm UTC](https://forum.mautic.org/t/changing-from-name-sends-email-directly-to-spam/30094 "2023-12-06T22:34:40Z")
Your software My Mautic version is: v5.0.0 My PHP version is: 8.0.25 My Database type and version is: 10.6.11-MariaDB Your problem My problem is: When I try to change the “from name” for a segment email to be diffe… --- ## [Progressive profiling not working when I point to my Mautic using a subdomain](https://forum.mautic.org/t/progressive-profiling-not-working-when-i-point-to-my-mautic-using-a-subdomain/30104)
**Author:** [@nigelst1](https://forum.mautic.org/u/nigelst1)\ **Replies:** 1\ **Last updated:** [December 6, 2023, 5:34pm UTC](https://forum.mautic.org/t/progressive-profiling-not-working-when-i-point-to-my-mautic-using-a-subdomain/30104 "2023-12-06T17:34:11Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 7.3.33 My Database type and version is: 10.4.28-MariaDB Your problem My problem is: I have just taken out a subscription to a hosted Mautic implementation… --- ## [Re-read campaign tasks added to a campaign already started](https://forum.mautic.org/t/re-read-campaign-tasks-added-to-a-campaign-already-started/30110)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 6\ **Last updated:** [December 5, 2023, 4:55pm UTC](https://forum.mautic.org/t/re-read-campaign-tasks-added-to-a-campaign-already-started/30110 "2023-12-05T16:55:07Z")
Hello, I don’t know what to really think about the feature that a campaign runs only till the point to where the user was added to the campaign. My experience is, that sometimes I don’t have all the information setting… --- ## [Reply Tracking not working](https://forum.mautic.org/t/reply-tracking-not-working/29754)
**Author:** [@iurijorbenadze](https://forum.mautic.org/u/iurijorbenadze)\ **Replies:** 2\ **Last updated:** [December 5, 2023, 12:55pm UTC](https://forum.mautic.org/t/reply-tracking-not-working/29754 "2023-12-05T12:55:36Z")
Hello, does anyone know how to track replies in Mautic? We are having issues in detecting replies to campaign emails in Mautic. Campaign is set up in a way to stop sending follow up emails after contact replies, but th… --- ## [Campaigns Metrics not updating, but events are triggered](https://forum.mautic.org/t/campaigns-metrics-not-updating-but-events-are-triggered/29448)
**Author:** [@swebetech](https://forum.mautic.org/u/swebetech)\ **Replies:** 2\ **Last updated:** [December 4, 2023, 10:20am UTC](https://forum.mautic.org/t/campaigns-metrics-not-updating-but-events-are-triggered/29448 "2023-12-04T10:20:20Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.1 My Database type and version is: MariaDB 10.4 Your problem My problem is: Campaigns metrics are not updating, but events are triggered These errors … --- ## [How to setup a condition within an email template](https://forum.mautic.org/t/how-to-setup-a-condition-within-an-email-template/30087)
**Author:** [@gabrr](https://forum.mautic.org/u/gabrr)\ **Replies:** 1\ **Last updated:** [December 3, 2023, 1:47pm UTC](https://forum.mautic.org/t/how-to-setup-a-condition-within-an-email-template/30087 "2023-12-03T13:47:26Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: MySQL 5.7.35-38 Your problem Hey! I’d like to setup a very simple conditon based email template, which would hav… --- ## [Cannot create landing page with custom HTML via the API](https://forum.mautic.org/t/cannot-create-landing-page-with-custom-html-via-the-api/30107)
**Author:** [@lasse](https://forum.mautic.org/u/lasse)\ **Replies:** 0\ **Last updated:** [December 3, 2023, 9:33am UTC](https://forum.mautic.org/t/cannot-create-landing-page-with-custom-html-via-the-api/30107 "2023-12-03T09:33:03Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4.33 My Database type and version is: mysql Your problem I want to create a landing page via the API while providing custom HTML. There seems to be n… --- ## [Composer 2](https://forum.mautic.org/t/composer-2/30088)
**Author:** [@astrylis](https://forum.mautic.org/u/astrylis)\ **Replies:** 3\ **Last updated:** [December 1, 2023, 3:32pm UTC](https://forum.mautic.org/t/composer-2/30088 "2023-12-01T15:32:13Z")
I may have missed it so forgive me if I have. Will Mautic support composer 2 at some point? --- ## [Mautic installation on server](https://forum.mautic.org/t/mautic-installation-on-server/30084)
**Author:** [@sonil](https://forum.mautic.org/u/sonil)\ **Replies:** 1\ **Last updated:** [December 1, 2023, 8:43am UTC](https://forum.mautic.org/t/mautic-installation-on-server/30084 "2023-12-01T08:43:31Z")
I downloaded mautic package from Download - Mautic Community and was able to set up locally but same folder when I uploaded to my server does not show installer steps and shows 404. https://mydomain/new-release/index.p… --- ## [Mautic api to create batch contact not working](https://forum.mautic.org/t/mautic-api-to-create-batch-contact-not-working/30015)
**Author:** [@knashash4215](https://forum.mautic.org/u/knashash4215)\ **Replies:** 3\ **Last updated:** [December 1, 2023, 7:33am UTC](https://forum.mautic.org/t/mautic-api-to-create-batch-contact-not-working/30015 "2023-12-01T07:33:26Z")
Version - v3.2.4 I am trying to send data in batches from my database to mautic website to create contacts. Sometimes, the contact is being created on the website, but the other times, its not being created. Also, when … --- ## [Webhook credentials](https://forum.mautic.org/t/webhook-credentials/30078)
**Author:** [@captainmorgan](https://forum.mautic.org/u/captainmorgan)\ **Replies:** 1\ **Last updated:** [November 30, 2023, 8:56pm UTC](https://forum.mautic.org/t/webhook-credentials/30078 "2023-11-30T20:56:30Z")
From a campaign I’m Sned a webhook to my Wordpress/WooCommerce site. I need to supply API credentials but don’t see anywhere to do this. In Hoppscotch I would use Basic Auth to add my consumer key and secret, but I don’… --- ## [Problem with send form](https://forum.mautic.org/t/problem-with-send-form/30043)
**Author:** [@mtnlvy](https://forum.mautic.org/u/mtnlvy)\ **Replies:** 12\ **Last updated:** [November 30, 2023, 12:54pm UTC](https://forum.mautic.org/t/problem-with-send-form/30043 "2023-11-30T12:54:48Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.4.33 My Database type and version is: mysql 3.7 Your problem My problem is: submit form not working - only send the form to mautic but not open thankyou… --- ## [Undefined variable $projectRoot in /app/config/paths.php on line 15](https://forum.mautic.org/t/undefined-variable-projectroot-in-app-config-paths-php-on-line-15/30063)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 8\ **Last updated:** [November 30, 2023, 12:02pm UTC](https://forum.mautic.org/t/undefined-variable-projectroot-in-app-config-paths-php-on-line-15/30063 "2023-11-30T12:02:06Z")
Hi, I just tried to install mautic5 locally. I’m getting this error, when trying to start it up for the first time (loading the installer page): /var/www/mautic5/httpd\_server.log \[Tue Nov 28 12:12:03.072004 2023\] \[pro… --- ## [Hubspot Sync to Mautic date/time is displayed incorrectly](https://forum.mautic.org/t/hubspot-sync-to-mautic-date-time-is-displayed-incorrectly/30052)
**Author:** [@markus-jans](https://forum.mautic.org/u/markus-jans)\ **Replies:** 1\ **Last updated:** [November 30, 2023, 9:29am UTC](https://forum.mautic.org/t/hubspot-sync-to-mautic-date-time-is-displayed-incorrectly/30052 "2023-11-30T09:29:31Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4.33 My Database type and version is: MYSQL 8.0.26 Your problem We would like to synchronise the values of the Recent Deal Close Date field from Hubspo… --- ## [Too Many Redirects after Upgrade](https://forum.mautic.org/t/too-many-redirects-after-upgrade/6485)
**Author:** [@keefe007](https://forum.mautic.org/u/keefe007)\ **Replies:** 2\ **Last updated:** [November 29, 2023, 9:50pm UTC](https://forum.mautic.org/t/too-many-redirects-after-upgrade/6485 "2023-11-29T21:50:00Z")
After upgrading from Mautic 2.0 to Mautic 2.2.1 I now get an error “redirected you too many times” and the page won’t load. I’ve already tried deleting app/cache/prod and get the same results. --- ## [Titles on grapejs drag n drop section blocks need correcting in M5 rc1](https://forum.mautic.org/t/titles-on-grapejs-drag-n-drop-section-blocks-need-correcting-in-m5-rc1/30064)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 2\ **Last updated:** [November 28, 2023, 5:48pm UTC](https://forum.mautic.org/t/titles-on-grapejs-drag-n-drop-section-blocks-need-correcting-in-m5-rc1/30064 "2023-11-28T17:48:37Z")
I am testing out Mautic 5 rc1 and I spotted the titles on some of the grapejs blocks need fixing / correcting. Three of the block are showing grapejsbuilder as the title instead of 1 Column, 2 Columns, and 3 Columns. S… [Previous page](https://forum.mautic.org/c/support/8.md?page=52) [Next page](https://forum.mautic.org/c/support/8.md?page=54)