# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=54 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 55 --- ## [Installing Mautic 5 on cPanel? Here are some tips](https://forum.mautic.org/t/installing-mautic-5-on-cpanel-here-are-some-tips/30065)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 0\ **Last updated:** [November 28, 2023, 5:23pm UTC](https://forum.mautic.org/t/installing-mautic-5-on-cpanel-here-are-some-tips/30065 "2023-11-28T17:23:17Z")
cPanel comes with composer but not npm. You’ll need to have root access to install npm package so if your not root user then you probably need to find a dedicated server host where you can be the root user or ask your se… --- ## [Can't install mautic via composer](https://forum.mautic.org/t/cant-install-mautic-via-composer/23781)
**Author:** [@gabe](https://forum.mautic.org/u/gabe)\ **Replies:** 5\ **Last updated:** [November 27, 2023, 6:13pm UTC](https://forum.mautic.org/t/cant-install-mautic-via-composer/23781 "2023-11-27T18:13:04Z")
Your software My PHP version is : 7.4 Updating/Installing Errors I am: Updating Upgrading/installing via: Command Line These errors are showing in the installer : /home/ubuntu/.cache/composer/vcs does not exist and … --- ## [There's presumably bot accessing media and mautic registers new anonymous contacts. Thus, the contact ID builds up so quickly](https://forum.mautic.org/t/theres-presumably-bot-accessing-media-and-mautic-registers-new-anonymous-contacts-thus-the-contact-id-builds-up-so-quickly/19236)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 7\ **Last updated:** [November 28, 2023, 3:51am UTC](https://forum.mautic.org/t/theres-presumably-bot-accessing-media-and-mautic-registers-new-anonymous-contacts-thus-the-contact-id-builds-up-so-quickly/19236 "2023-11-28T03:51:20Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.3 My Database type and version is: Your problem My problem is: These errors are showing in the log: Steps I have tried to fix the problem: I have tried… --- ## [I am using Office365 email details for configure the SMTP server in Mautic Email Settings but not working](https://forum.mautic.org/t/i-am-using-office365-email-details-for-configure-the-smtp-server-in-mautic-email-settings-but-not-working/18908)
**Author:** [@mauticbiren](https://forum.mautic.org/u/mauticbiren)\ **Replies:** 3\ **Last updated:** [November 27, 2023, 4:35pm UTC](https://forum.mautic.org/t/i-am-using-office365-email-details-for-configure-the-smtp-server-in-mautic-email-settings-but-not-working/18908 "2023-11-27T16:35:44Z")
Hi all I trying to setup Mautic email setting but unfortunately I couldn’t I am using a normal user ID and password for the same, using below setting email ID Myemail@domain.com Email Password My password TLS 587 … --- ## [Mautic 5 \[beta 1\] - SAML not working](https://forum.mautic.org/t/mautic-5-beta-1-saml-not-working/29653)
**Author:** [@ajtaky](https://forum.mautic.org/u/ajtaky)\ **Replies:** 4\ **Last updated:** [November 27, 2023, 9:52am UTC](https://forum.mautic.org/t/mautic-5-beta-1-saml-not-working/29653 "2023-11-27T09:52:51Z")
Hi everyone. Today I did a clean install of Mautic v5\[beta1\], and unfortunately, login with the SAML provider doesn’t work. In log file, message is: mautic.CRITICAL: Uncaught PHP Exception Symfony\\Component\\ErrorHand… --- ## [I need a For Dummies guide to get the Mautic API properly configured](https://forum.mautic.org/t/i-need-a-for-dummies-guide-to-get-the-mautic-api-properly-configured/4163)
**Author:** [@Steven](https://forum.mautic.org/u/Steven)\ **Replies:** 14\ **Last updated:** [November 27, 2023, 2:02am UTC](https://forum.mautic.org/t/i-need-a-for-dummies-guide-to-get-the-mautic-api-properly-configured/4163 "2023-11-27T02:02:25Z")
The problem might be that I dont have the experience/understanding of OAuth2 or I’m just having a rough time following the available instructions; likely both. Im trying to get the Mautic API configured so that I can rea… --- ## [Campaigns trigger Actions according to Contacts Preferred Timezone =\> wanted as Default Timezone](https://forum.mautic.org/t/campaigns-trigger-actions-according-to-contacts-preferred-timezone-wanted-as-default-timezone/30040)
**Author:** [@IonutOjicaDe](https://forum.mautic.org/u/IonutOjicaDe)\ **Replies:** 0\ **Last updated:** [November 25, 2023, 2:39pm UTC](https://forum.mautic.org/t/campaigns-trigger-actions-according-to-contacts-preferred-timezone-wanted-as-default-timezone/30040 "2023-11-25T14:39:07Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4.33 My Database type and version is: 10.11.4-MariaDB-1~deb12u1 Your problem =\> Actions inside Campaigns are triggered according the Contact Preferred … --- ## [Weird issue with multi-select field with large number of options](https://forum.mautic.org/t/weird-issue-with-multi-select-field-with-large-number-of-options/30039)
**Author:** [@goranculibrk](https://forum.mautic.org/u/goranculibrk)\ **Replies:** 0\ **Last updated:** [November 24, 2023, 8:40pm UTC](https://forum.mautic.org/t/weird-issue-with-multi-select-field-with-large-number-of-options/30039 "2023-11-24T20:40:22Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0 My Database type and version is: MariaDB 10.3 Your problem My problem is: Hi everyone. I’m encountering a weird issue lately. I am using an API to… --- ## [Zapier integration error](https://forum.mautic.org/t/zapier-integration-error/24286)
**Author:** [@atsatli](https://forum.mautic.org/u/atsatli)\ **Replies:** 3\ **Last updated:** [November 24, 2023, 11:31am UTC](https://forum.mautic.org/t/zapier-integration-error/24286 "2023-11-24T11:31:51Z")
hello there as i was integrating zapier with mautic to google sheet as there was error as i asked zapier support but they replied as i tried to clear cache and tried some google search but it din make can any … --- ## [Notifications can't be cleared](https://forum.mautic.org/t/notifications-cant-be-cleared/30021)
**Author:** [@gabrr](https://forum.mautic.org/u/gabrr)\ **Replies:** 1\ **Last updated:** [November 23, 2023, 3:03pm UTC](https://forum.mautic.org/t/notifications-cant-be-cleared/30021 "2023-11-23T15:03:24Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: MySQL 5.7.35-38 Your problem Hey there. I’ve encountered another trivial issue. My ‘notifications’ dropdown seems… --- ## [If a contact changes email address (ie they move to a new Employer) - how to keep their history](https://forum.mautic.org/t/if-a-contact-changes-email-address-ie-they-move-to-a-new-employer-how-to-keep-their-history/30004)
**Author:** [@djuser](https://forum.mautic.org/u/djuser)\ **Replies:** 4\ **Last updated:** [November 23, 2023, 1:31pm UTC](https://forum.mautic.org/t/if-a-contact-changes-email-address-ie-they-move-to-a-new-employer-how-to-keep-their-history/30004 "2023-11-23T13:31:19Z")
Your software My Mautic version is: 4 My PHP version is: 8 My Database type and version is: MySQL My problem I am new to Mautic this month. Or Contacts email addresses are all at-Work email addresses. In our CRM, … --- ## [Displaying Advanced Forms as "Focus Item"](https://forum.mautic.org/t/displaying-advanced-forms-as-focus-item/30005)
**Author:** [@radi](https://forum.mautic.org/u/radi)\ **Replies:** 0\ **Last updated:** [November 21, 2023, 2:27pm UTC](https://forum.mautic.org/t/displaying-advanced-forms-as-focus-item/30005 "2023-11-21T14:27:58Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.29 I created a simple form that contains only two elements - an email field and a marketing consent checkbox. However, I wanted its display to be nicel… --- ## [How did happened? Duplicate contact](https://forum.mautic.org/t/how-did-happened-duplicate-contact/24575)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 41\ **Last updated:** [November 21, 2023, 3:47pm UTC](https://forum.mautic.org/t/how-did-happened-duplicate-contact/24575 "2023-11-21T15:47:25Z")
Photo says it all … email domain are both exactly same but was edited out for privacy Both are same person and have same email address but different database id Is email address the primary key in Mautic → I checked an… --- ## [Question about form and contact-update behaviour](https://forum.mautic.org/t/question-about-form-and-contact-update-behaviour/24023)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 12\ **Last updated:** [November 21, 2023, 10:25am UTC](https://forum.mautic.org/t/question-about-form-and-contact-update-behaviour/24023 "2023-11-21T10:25:07Z")
Hello, I try to implement my first forms with mautic. I want to create a simple form for newsletter-sign-up with data like company name, firstname, lastname and email. This form should be available for all users on the … --- ## [Changing web URL for Mautic - what do i have to change?](https://forum.mautic.org/t/changing-web-url-for-mautic-what-do-i-have-to-change/29997)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 6\ **Last updated:** [November 21, 2023, 9:58am UTC](https://forum.mautic.org/t/changing-web-url-for-mautic-what-do-i-have-to-change/29997 "2023-11-21T09:58:23Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: Mariadb 10.6 Hello i moved my Mautic url from ma.stefan-franz.de to info.stefan-franz.de I changed with ssh on th… --- ## [Forms not working due to /form/generate.js](https://forum.mautic.org/t/forms-not-working-due-to-form-generate-js/29943)
**Author:** [@zero477](https://forum.mautic.org/u/zero477)\ **Replies:** 2\ **Last updated:** [November 20, 2023, 7:12am UTC](https://forum.mautic.org/t/forms-not-working-due-to-form-generate-js/29943 "2023-11-20T07:12:52Z")
Your software My Mautic version is: v4.2.2 My PHP version is: 8.0.30 My Database type and version is: 10.4.20-MariaDB-1:10.4.20+maria~buster-log Your problem My problem is: Forms suddenly stopped displaying. These … --- ## [Stripe Integration](https://forum.mautic.org/t/stripe-integration/5750)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 9\ **Last updated:** [November 19, 2023, 11:23am UTC](https://forum.mautic.org/t/stripe-integration/5750 "2023-11-19T11:23:18Z")
If I understand https://www.mautic.org/integrations/ correctly, the Stripe.com Integration should be already build in Mautic. If this is the case: How can I find this? The other Integrations are there and I can use them,… --- ## [Cannot embed stripe pricing table on landing page because of the builders](https://forum.mautic.org/t/cannot-embed-stripe-pricing-table-on-landing-page-because-of-the-builders/26937)
**Author:** [@harenait](https://forum.mautic.org/u/harenait)\ **Replies:** 1\ **Last updated:** [November 19, 2023, 11:21am UTC](https://forum.mautic.org/t/cannot-embed-stripe-pricing-table-on-landing-page-because-of-the-builders/26937 "2023-11-19T11:21:48Z")
Your software My Mautic version is: 4.4 My PHP version is: 8.0 My Database type and version is: MySql5 What browsers are you seeing the problem on? Firefox, Chrome, Safari, Microsoft Edge What happened? I have a pro… --- ## [Mautic Errors in 4.4.9 version for sending emails](https://forum.mautic.org/t/mautic-errors-in-4-4-9-version-for-sending-emails/28207)
**Author:** [@ayayron](https://forum.mautic.org/u/ayayron)\ **Replies:** 22\ **Last updated:** [November 19, 2023, 2:25am UTC](https://forum.mautic.org/t/mautic-errors-in-4-4-9-version-for-sending-emails/28207 "2023-11-19T02:25:12Z")
Your software Mautic 4.4.8 My PHP version is : 8.0 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Web server nginx/1.10.3 Database client version: libmysql - mysqlnd 5.0.12-dev - 20150407… --- ## [Path to my webhook listener on a plugin give a 404 error](https://forum.mautic.org/t/path-to-my-webhook-listener-on-a-plugin-give-a-404-error/29994)
**Author:** [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Replies:** 3\ **Last updated:** [November 18, 2023, 11:52pm UTC](https://forum.mautic.org/t/path-to-my-webhook-listener-on-a-plugin-give-a-404-error/29994 "2023-11-18T23:52:29Z")
Your software My Mautic version is: v4.4.10 My PHP version is: 8 My Database type and version is: MySQL 8 Your problem My problem is: Can’t correctly configure the URL for a webhook listener for a new plugin These … --- ## [Cron jobs exception reporting only?](https://forum.mautic.org/t/cron-jobs-exception-reporting-only/29990)
**Author:** [@mikehersee](https://forum.mautic.org/u/mikehersee)\ **Replies:** 0\ **Last updated:** [November 18, 2023, 10:19am UTC](https://forum.mautic.org/t/cron-jobs-exception-reporting-only/29990 "2023-11-18T10:19:54Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6.15-MariaDB Your problem My problem is: Is there a way I can get cron jobs to a) show errors when something … --- ## [Downgrading to PHP 8.0 To Intstall Mautic 4](https://forum.mautic.org/t/downgrading-to-php-8-0-to-intstall-mautic-4/29971)
**Author:** [@cosmicacorn](https://forum.mautic.org/u/cosmicacorn)\ **Replies:** 2\ **Last updated:** [November 17, 2023, 8:06pm UTC](https://forum.mautic.org/t/downgrading-to-php-8-0-to-intstall-mautic-4/29971 "2023-11-17T20:06:12Z")
Hello, I’m trying to install Mautic 4 on my wordpress site on hostinger. So far I have followed this tutorial: https://www.youtube.com/watch?v=OByjAQL5Vj8&t=301s When I go to my subdomain I get an error saying I need to… --- ## [Help! Activating the Twilio plugin bust things](https://forum.mautic.org/t/help-activating-the-twilio-plugin-bust-things/29966)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 5\ **Last updated:** [November 17, 2023, 12:50pm UTC](https://forum.mautic.org/t/help-activating-the-twilio-plugin-bust-things/29966 "2023-11-17T12:50:49Z")
Your software My Mautic version is: 4.10 My PHP version is: 7.4 My Database type and version is: mariadb Your problem My problem is: I activated the Twilio plugin, loaded my credentials and hit save. The save functi… --- ## [Error while sending email - mautic.ERROR: \[MAIL ERROR\] Could not send request to server. CURL error 7:](https://forum.mautic.org/t/error-while-sending-email-mautic-error-mail-error-could-not-send-request-to-server-curl-error-7/29951)
**Author:** [@ramiavi](https://forum.mautic.org/u/ramiavi)\ **Replies:** 2\ **Last updated:** [November 16, 2023, 10:57am UTC](https://forum.mautic.org/t/error-while-sending-email-mautic-error-mail-error-could-not-send-request-to-server-curl-error-7/29951 "2023-11-16T10:57:58Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.3 My Database type and version is: 10.5.16-MariaDB Your problem My problem is: I cant send emails from the server with sendgrid API it used to work,… --- ## [Report with all subscribers not working?](https://forum.mautic.org/t/report-with-all-subscribers-not-working/29956)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 2\ **Last updated:** [November 16, 2023, 5:45am UTC](https://forum.mautic.org/t/report-with-all-subscribers-not-working/29956 "2023-11-16T05:45:28Z")
Hi, i am trying to create a report containing the mails of all active contacts. It seems like instaed of reutnring about 2,000 i get back about 200. Is that a bug on mautic side or i am doing something wrong? This … --- ## [Salesforce Lead Owner Assignment Wrong on Push to Integration](https://forum.mautic.org/t/salesforce-lead-owner-assignment-wrong-on-push-to-integration/29954)
**Author:** [@steverobinson](https://forum.mautic.org/u/steverobinson)\ **Replies:** 0\ **Last updated:** [November 15, 2023, 6:56pm UTC](https://forum.mautic.org/t/salesforce-lead-owner-assignment-wrong-on-push-to-integration/29954 "2023-11-15T18:56:33Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0 Expected Behavior When the “Update Contact Owner” box is checked on the Salesforce integration and the “Push to Integration” campaign action fires,… --- ## [Live Mode no longer Live?](https://forum.mautic.org/t/live-mode-no-longer-live/29927)
**Author:** [@plato39](https://forum.mautic.org/u/plato39)\ **Replies:** 5\ **Last updated:** [November 14, 2023, 5:15pm UTC](https://forum.mautic.org/t/live-mode-no-longer-live/29927 "2023-11-14T17:15:36Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4 My Database type and version is: 10.3.39-MariaDB Your problem My problem is: Live Mode does not work. These errors are showing in the log: None. Ste… --- ## [Mautic Import stuck in progress](https://forum.mautic.org/t/mautic-import-stuck-in-progress/29945)
**Author:** [@iurijorbenadze](https://forum.mautic.org/u/iurijorbenadze)\ **Replies:** 0\ **Last updated:** [November 14, 2023, 5:13pm UTC](https://forum.mautic.org/t/mautic-import-stuck-in-progress/29945 "2023-11-14T17:13:31Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 My Database type and version is: MariaDB Your problem My problem is: In Mautic I can not import large files but I was able to import same size files b… --- ## [Translated and linked email not being sent](https://forum.mautic.org/t/translated-and-linked-email-not-being-sent/29944)
**Author:** [@otpro](https://forum.mautic.org/u/otpro)\ **Replies:** 2\ **Last updated:** [November 14, 2023, 3:42pm UTC](https://forum.mautic.org/t/translated-and-linked-email-not-being-sent/29944 "2023-11-14T15:42:11Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4.3 My Database type and version is: Your problem Hi. I started using Mautic some days ago and I realy like it. I created 2 segments to differ my ger… --- ## [Mautic sending email is too slow](https://forum.mautic.org/t/mautic-sending-email-is-too-slow/24387)
**Author:** [@sun123](https://forum.mautic.org/u/sun123)\ **Replies:** 18\ **Last updated:** [November 14, 2023, 2:50pm UTC](https://forum.mautic.org/t/mautic-sending-email-is-too-slow/24387 "2023-11-14T14:50:08Z")
I am using Mautic 4.2 and Amazon SES which has currently 14/sec max. send rate. However, I am not being able to send more than 7/sec of emails using queue. I have to be ready for future which might need about 300/sec. I… [Previous page](https://forum.mautic.org/c/support/8.md?page=53) [Next page](https://forum.mautic.org/c/support/8.md?page=55)