# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=55 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 56 --- ## [Putting a contact back into a campaign where they left off](https://forum.mautic.org/t/putting-a-contact-back-into-a-campaign-where-they-left-off/29942)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 0\ **Last updated:** [November 14, 2023, 1:21pm UTC](https://forum.mautic.org/t/putting-a-contact-back-into-a-campaign-where-they-left-off/29942 "2023-11-14T13:21:43Z")
Not sure if this a product or marketing question. Here is the scenario, A contact is in a long term newsletter campaign that has 52 emails, 1 email sent per week for example. Each email has a call to action. If the con… --- ## [Form ID in an e-mail to owner doesn't work](https://forum.mautic.org/t/form-id-in-an-e-mail-to-owner-doesnt-work/29926)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 11\ **Last updated:** [November 13, 2023, 11:20am UTC](https://forum.mautic.org/t/form-id-in-an-e-mail-to-owner-doesnt-work/29926 "2023-11-13T11:20:41Z")
My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: Mariadb 10.6 I’d like to receive an e-mail when an new contact comes over a form. It works for the contact fields, but i’m not a… --- ## [Name of the form an e-mail to me possible?](https://forum.mautic.org/t/name-of-the-form-an-e-mail-to-me-possible/29905)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [November 13, 2023, 10:19am UTC](https://forum.mautic.org/t/name-of-the-form-an-e-mail-to-me-possible/29905 "2023-11-13T10:19:47Z")
My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: Mariadb 10. On every time a new contact fills out a form the campaign sends me as owner an e-Mail. I found the variable {form=id}… --- ## [Synchronisation with Nextcloud Contacts](https://forum.mautic.org/t/synchronisation-with-nextcloud-contacts/29528)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 4\ **Last updated:** [November 13, 2023, 10:11am UTC](https://forum.mautic.org/t/synchronisation-with-nextcloud-contacts/29528 "2023-11-13T10:11:27Z")
Your software My Mautic version is: 4.4.10 My PHP version is:8.0.30 My Database type and version is:10.6 Ist it possible to synchronize Nextcloud with Mautic. I have all my contacts wie Cardav/Caldav synchronized wit… --- ## [OutOfMemoryException - EscaperExtension.php](https://forum.mautic.org/t/outofmemoryexception-escaperextension-php/29929)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [November 12, 2023, 8:24pm UTC](https://forum.mautic.org/t/outofmemoryexception-escaperextension-php/29929 "2023-11-12T20:24:26Z")
Did anyone experience problems with the escaperextension.php ? I have now at least two instances that throw errors with it once in a while, which ends up with PHP requesting up to 50GB RAM… crashing mautic. Its related … --- ## [CSRF token error when trying to save edited landing page layout](https://forum.mautic.org/t/csrf-token-error-when-trying-to-save-edited-landing-page-layout/29799)
**Author:** [@mikehersee](https://forum.mautic.org/u/mikehersee)\ **Replies:** 3\ **Last updated:** [November 10, 2023, 10:48pm UTC](https://forum.mautic.org/t/csrf-token-error-when-trying-to-save-edited-landing-page-layout/29799 "2023-11-10T22:48:48Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6.15-MariaDB Your problem I’ve discovered that this CSRF token error appears to be related to how long you go … --- ## [Changing contact segment when re-importing?](https://forum.mautic.org/t/changing-contact-segment-when-re-importing/29912)
**Author:** [@gendronsteph](https://forum.mautic.org/u/gendronsteph)\ **Replies:** 6\ **Last updated:** [November 10, 2023, 7:34pm UTC](https://forum.mautic.org/t/changing-contact-segment-when-re-importing/29912 "2023-11-10T19:34:34Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.30 My Database type and version is: 10.6.14-MariaDB If I give you a context: We’re a web hosting company and we have a fairly big list of active and i… --- ## [Send button missing, but "send example" button visible and works](https://forum.mautic.org/t/send-button-missing-but-send-example-button-visible-and-works/29903)
**Author:** [@wesyah234](https://forum.mautic.org/u/wesyah234)\ **Replies:** 2\ **Last updated:** [November 10, 2023, 3:02pm UTC](https://forum.mautic.org/t/send-button-missing-but-send-example-button-visible-and-works/29903 "2023-11-10T15:02:25Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0 My Database type and version is: mysql Softaculous install via cpanel. Your problem My problem is: I don’t see the “send” button, which I see in … --- ## [Database structure and emoticon problems due to collation // utf8 vs utf8mb4](https://forum.mautic.org/t/database-structure-and-emoticon-problems-due-to-collation-utf8-vs-utf8mb4/29913)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [November 10, 2023, 2:47pm UTC](https://forum.mautic.org/t/database-structure-and-emoticon-problems-due-to-collation-utf8-vs-utf8mb4/29913 "2023-11-10T14:47:01Z")
Mautic 4.4.10 I have a client with a pretty long living Mautic Installation. Thus it experienced a lot of updates and upgrades in the past with all related troubles in the history of mautic. When he received forms with… --- ## [Migrate data to Google Cloud](https://forum.mautic.org/t/migrate-data-to-google-cloud/29900)
**Author:** [@candidatehub](https://forum.mautic.org/u/candidatehub)\ **Replies:** 2\ **Last updated:** [November 9, 2023, 7:21pm UTC](https://forum.mautic.org/t/migrate-data-to-google-cloud/29900 "2023-11-09T19:21:19Z")
Your software My PHP version is : PHP Version 7.4.33 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 7.4.33 I would like to move to Google Cloud Storage instead of our current hosting for our… --- ## [How can i automate the segment emails](https://forum.mautic.org/t/how-can-i-automate-the-segment-emails/29899)
**Author:** [@venkatesham](https://forum.mautic.org/u/venkatesham)\ **Replies:** 3\ **Last updated:** [November 9, 2023, 3:01pm UTC](https://forum.mautic.org/t/how-can-i-automate-the-segment-emails/29899 "2023-11-09T15:01:32Z")
Your software My Mautic version is: 4.4 My PHP version is: PHP Version 8.0.30 My Database type and version is: 5.7.23-23 \*\* HELP \*\* I would like to automate the segment emails. I have created the segment emails, but… --- ## [Segment email behaviour question](https://forum.mautic.org/t/segment-email-behaviour-question/29882)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 4\ **Last updated:** [November 9, 2023, 2:29pm UTC](https://forum.mautic.org/t/segment-email-behaviour-question/29882 "2023-11-09T14:29:05Z")
Got a basic question that I thought I new the answer to but now I am not so sure. I created a segment email and sent it to a segment. I assumed that new people who are added to that segment would get the email on being… --- ## [Problem creating new landing pages](https://forum.mautic.org/t/problem-creating-new-landing-pages/28941)
**Author:** [@rafaelplatero](https://forum.mautic.org/u/rafaelplatero)\ **Replies:** 2\ **Last updated:** [November 9, 2023, 1:23pm UTC](https://forum.mautic.org/t/problem-creating-new-landing-pages/28941 "2023-11-09T13:23:02Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.32 My Database type and version is: MySQL 5.7.39-42 Your problem My problem is: Im trying to make a new landing page, like i do every week, but now i … --- ## [Device stats in reports](https://forum.mautic.org/t/device-stats-in-reports/29887)
**Author:** [@mikevh](https://forum.mautic.org/u/mikevh)\ **Replies:** 2\ **Last updated:** [November 9, 2023, 1:16pm UTC](https://forum.mautic.org/t/device-stats-in-reports/29887 "2023-11-09T13:16:49Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0 My Database type and version is: percona Your problem My problem is: every email has stats available about the type of devices that viewed it. These … --- ## [Problems with campaigns that stopped (event keep running)](https://forum.mautic.org/t/problems-with-campaigns-that-stopped-event-keep-running/29895)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 1\ **Last updated:** [November 9, 2023, 9:41am UTC](https://forum.mautic.org/t/problems-with-campaigns-that-stopped-event-keep-running/29895 "2023-11-09T09:41:33Z")
Hi friend, it seems like mautic has problem with stopping event at some times. So i have campaigns that do 2 things: Start sending mails Do some actions after 2 weeks based on user points. When stop campaign in a lot… --- ## [Issues with Mautic Campaign Emails: Link Clicks and Lead Scoring Hindered by Outlook Screening?](https://forum.mautic.org/t/issues-with-mautic-campaign-emails-link-clicks-and-lead-scoring-hindered-by-outlook-screening/29786)
**Author:** [@gabriel777](https://forum.mautic.org/u/gabriel777)\ **Replies:** 1\ **Last updated:** [November 8, 2023, 9:27pm UTC](https://forum.mautic.org/t/issues-with-mautic-campaign-emails-link-clicks-and-lead-scoring-hindered-by-outlook-screening/29786 "2023-11-08T21:27:48Z")
Mautic Version: v4.4.9 PHP Version 8.0.30 Installed Oct 15, 2023 Tech Stack: Email SMTP: Microsoft Outlook through Go-daddy DNS records @ Siteground Hetzner VPN Run cloud - C-Panel server admin Hello, this is … --- ## [The amount of unknow devices detected is quite high](https://forum.mautic.org/t/the-amount-of-unknow-devices-detected-is-quite-high/29886)
**Author:** [@mikevh](https://forum.mautic.org/u/mikevh)\ **Replies:** 1\ **Last updated:** [November 8, 2023, 8:09pm UTC](https://forum.mautic.org/t/the-amount-of-unknow-devices-detected-is-quite-high/29886 "2023-11-08T20:09:22Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0 My Database type and version is: percona Your problem My problem is: When looking at the mail stats we noticed that the amount of unknows are really … --- ## [Retargeting / remarketing (Facebook and Google ads) using tracking events?](https://forum.mautic.org/t/retargeting-remarketing-facebook-and-google-ads-using-tracking-events/25522)
**Author:** [@alienteavend](https://forum.mautic.org/u/alienteavend)\ **Replies:** 1\ **Last updated:** [June 1, 2023, 11:08am UTC](https://forum.mautic.org/t/retargeting-remarketing-facebook-and-google-ads-using-tracking-events/25522 "2023-06-01T11:08:08Z")
Is it possible to set up retargeting / remarketing for anonymous contacts (eg: abandoned cart) for Facebook and Google ads? I have a Woocommerce shop, someone places items in the cart, but never purchases → I don’t have… --- ## [Noting Saves on Mautic](https://forum.mautic.org/t/noting-saves-on-mautic/29647)
**Author:** [@iam\_migher](https://forum.mautic.org/u/iam_migher)\ **Replies:** 6\ **Last updated:** [November 8, 2023, 4:45pm UTC](https://forum.mautic.org/t/noting-saves-on-mautic/29647 "2023-11-08T16:45:41Z")
Your software My Mautic version is: 4.10 My PHP version is: PHP Version 8.0.30 My Database type and version is: 10.3.39-MariaDB Your problem My problem is: Noting Saves on Mautic https://www.awesomescreenshot.com/v… --- ## [Campaign Stat does not work](https://forum.mautic.org/t/campaign-stat-does-not-work/29849)
**Author:** [@moriator](https://forum.mautic.org/u/moriator)\ **Replies:** 3\ **Last updated:** [November 8, 2023, 4:23pm UTC](https://forum.mautic.org/t/campaign-stat-does-not-work/29849 "2023-11-08T16:23:48Z")
Your software My Mautic version is: v4.4.10 My PHP version is: php8.0.28 My Database type and version is: 10.4.17-MariaDB Your problem My problem is: campaign works smoothly, but data in tabs ‘Disicion’, ‘Aciton’ ar… --- ## [Email Contact Segments Comparison Not Showing Bounced](https://forum.mautic.org/t/email-contact-segments-comparison-not-showing-bounced/29885)
**Author:** [@plato39](https://forum.mautic.org/u/plato39)\ **Replies:** 0\ **Last updated:** [November 8, 2023, 3:22pm UTC](https://forum.mautic.org/t/email-contact-segments-comparison-not-showing-bounced/29885 "2023-11-08T15:22:42Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4 My Database type and version is: 10.3.39-MariaDB Your problem My problem is: When I go to Channels / Emails and click on an email the Contact segment… --- ## [How do I create tags and dynamic links](https://forum.mautic.org/t/how-do-i-create-tags-and-dynamic-links/29805)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 1\ **Last updated:** [November 7, 2023, 8:42am UTC](https://forum.mautic.org/t/how-do-i-create-tags-and-dynamic-links/29805 "2023-11-07T08:42:08Z")
Hi everyone, Where can I find the instructions in the Mautic 4.0 Technical document for: Creating token tags in Mautic to enable personalized emails by dynamically inserting contact-specific information. Creating… --- ## [Very slow import on a 64 core / 128gb server](https://forum.mautic.org/t/very-slow-import-on-a-64-core-128gb-server/29026)
**Author:** [@dreccadin](https://forum.mautic.org/u/dreccadin)\ **Replies:** 4\ **Last updated:** [November 7, 2023, 8:31am UTC](https://forum.mautic.org/t/very-slow-import-on-a-64-core-128gb-server/29026 "2023-11-07T08:31:41Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.30 My Database type and version is: 8.0.34 / mysqli Your problem My problem is: Running only a mautic installation on this server. Importing contact… --- ## [Upgrading to v4: no commands specified in "mautic:cache" namespace](https://forum.mautic.org/t/upgrading-to-v4-no-commands-specified-in-mautic-cache-namespace/29844)
**Author:** [@uykusuz](https://forum.mautic.org/u/uykusuz)\ **Replies:** 0\ **Last updated:** [November 6, 2023, 12:24pm UTC](https://forum.mautic.org/t/upgrading-to-v4-no-commands-specified-in-mautic-cache-namespace/29844 "2023-11-06T12:24:24Z")
Hi mautic community! I’m in the process of upgrading mautic from v3 to v4 and have an issue. See the details below. Can someone help me out and point me into the right direction? Thank you in advance! Your software … --- ## [FULL NAME field?](https://forum.mautic.org/t/full-name-field/8043)
**Author:** [@cwebber](https://forum.mautic.org/u/cwebber)\ **Replies:** 4\ **Last updated:** [November 1, 2023, 9:41pm UTC](https://forum.mautic.org/t/full-name-field/8043 "2023-11-01T21:41:20Z")
Has anyone found a way to make a single name field (I can rename f\_name to become a full name field) but then to break it into first and last name components afterwards? It seems like it’s either full name in a single f… --- ## [Tracking email open IPs](https://forum.mautic.org/t/tracking-email-open-ips/14956)
**Author:** [@vami\_kri](https://forum.mautic.org/u/vami_kri)\ **Replies:** 1\ **Last updated:** [November 1, 2023, 3:39am UTC](https://forum.mautic.org/t/tracking-email-open-ips/14956 "2023-11-01T03:39:27Z")
Your software My Mautic version is:2.16 My PHP version is: 7.0 All I’m new to Mautic and learning!! My problem is how to track each email open IP addresses? Currently I’m able to see only open history is available w… --- ## [Using the grapejs page builder](https://forum.mautic.org/t/using-the-grapejs-page-builder/29779)
**Author:** [@mikehersee](https://forum.mautic.org/u/mikehersee)\ **Replies:** 2\ **Last updated:** [October 31, 2023, 11:51pm UTC](https://forum.mautic.org/t/using-the-grapejs-page-builder/29779 "2023-10-31T23:51:40Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6.15-MariaDB Your problem Hi, i’ve been struggling with this grapejs page builder all day. I really don’t know… --- ## [How to add forms with landing pages](https://forum.mautic.org/t/how-to-add-forms-with-landing-pages/29784)
**Author:** [@neependra](https://forum.mautic.org/u/neependra)\ **Replies:** 5\ **Last updated:** [October 30, 2023, 2:13pm UTC](https://forum.mautic.org/t/how-to-add-forms-with-landing-pages/29784 "2023-10-30T14:13:14Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4 My Database type and version is: 15.1 Distrib 10.3.38-MariaDB Your problem My problem is: I am trying to figure out how we can create landing pages, … --- ## [Unsubscribe site - some German translation missed](https://forum.mautic.org/t/unsubscribe-site-some-german-translation-missed/29777)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [October 30, 2023, 9:51am UTC](https://forum.mautic.org/t/unsubscribe-site-some-german-translation-missed/29777 "2023-10-30T09:51:12Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: Maria DB 10.6 In the default unsubscribe site (which is shown with the placeholder {unsubscribe\_text} in the e-… --- ## [Border error in columns?](https://forum.mautic.org/t/border-error-in-columns/29775)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [October 30, 2023, 9:46am UTC](https://forum.mautic.org/t/border-error-in-columns/29775 "2023-10-30T09:46:55Z")
My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: Maria DB 10.6 If i want to set a border to a column, i have additionally a border around a text. Is that a bug? Border around a… [Previous page](https://forum.mautic.org/c/support/8.md?page=54) [Next page](https://forum.mautic.org/c/support/8.md?page=56)