# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=56 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 57 --- ## [End campaign step required?](https://forum.mautic.org/t/end-campaign-step-required/29760)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [October 30, 2023, 9:43am UTC](https://forum.mautic.org/t/end-campaign-step-required/29760 "2023-10-30T09:43:57Z")
My Mautic version is:4.4.10 My PHP version is:8.0.30 My Database type and version is:10.6 I saw some youtube videos, in that was described, to set in a campaign as last step “End campaign”. Is that neccessary - if yes… --- ## [Themes apparently installed, but not available to make landing pages](https://forum.mautic.org/t/themes-apparently-installed-but-not-available-to-make-landing-pages/29771)
**Author:** [@mikehersee](https://forum.mautic.org/u/mikehersee)\ **Replies:** 5\ **Last updated:** [October 30, 2023, 9:42am UTC](https://forum.mautic.org/t/themes-apparently-installed-but-not-available-to-make-landing-pages/29771 "2023-10-30T09:42:57Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6.15-MariaDB Your problem My problem is: I can see a whole bunch of about 25 themes when I look at themes from… --- ## [Recaptcha crashes the form in mautic](https://forum.mautic.org/t/recaptcha-crashes-the-form-in-mautic/29765)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [October 29, 2023, 10:57am UTC](https://forum.mautic.org/t/recaptcha-crashes-the-form-in-mautic/29765 "2023-10-29T10:57:46Z")
My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 I’d like to use the recaptcha plugin Installation worked, but after i tried to put in the recaptcha function in the form, … --- ## [Mautic switched self mail receive off/on](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 8\ **Last updated:** [October 27, 2023, 9:50am UTC](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758 "2023-10-27T09:50:05Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 Mautic adds yesterday without any reason many contacts to a segment. The filter of the sequment ist: e-mail u… --- ## [CPU Resources & Cron Jobs](https://forum.mautic.org/t/cpu-resources-cron-jobs/29739)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 1\ **Last updated:** [October 26, 2023, 10:22pm UTC](https://forum.mautic.org/t/cpu-resources-cron-jobs/29739 "2023-10-26T22:22:02Z")
Hi Everyone, Once every hour, we experience a sudden CPU spike, and the resources are traced to the following location: /opt/cpanel/ea-php80/root/usr/bin/php /home/mautic/public\_html/mautic.devced.com See the captured… --- ## [Duplicate event on campaigns?](https://forum.mautic.org/t/duplicate-event-on-campaigns/25040)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 7\ **Last updated:** [October 26, 2023, 12:08pm UTC](https://forum.mautic.org/t/duplicate-event-on-campaigns/25040 "2023-10-26T12:08:21Z")
Hey again, i am posting a lot today. I just realized that the way to create funnel on mautic takes a lot of time. Is there a way to duplicate events i create? For example if i set email to be sent in 2 days on Sunday … --- ## [Link of my email with tracking site doesn't work](https://forum.mautic.org/t/link-of-my-email-with-tracking-site-doesnt-work/29752)
**Author:** [@amir](https://forum.mautic.org/u/amir)\ **Replies:** 2\ **Last updated:** [October 26, 2023, 5:54am UTC](https://forum.mautic.org/t/link-of-my-email-with-tracking-site-doesnt-work/29752 "2023-10-26T05:54:19Z")
Your software My Mautic version is:v4.4.9 Your problem My problem is: My Mautic site URL is m.mysite.com, but when I send an email that includes a link, all the links are being replaced with tracking.mysite.com/tracki… --- ## [Cron Job Not Sending Email Messages](https://forum.mautic.org/t/cron-job-not-sending-email-messages/29712)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 20\ **Last updated:** [October 25, 2023, 12:49pm UTC](https://forum.mautic.org/t/cron-job-not-sending-email-messages/29712 "2023-10-25T12:49:40Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Th… --- ## [Mautic Error: Failed to open stream: Permission denied](https://forum.mautic.org/t/mautic-error-failed-to-open-stream-permission-denied/29721)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 9\ **Last updated:** [October 25, 2023, 3:20am UTC](https://forum.mautic.org/t/mautic-error-failed-to-open-stream-permission-denied/29721 "2023-10-25T03:20:29Z")
Hi Everyone, The following Cron Job configuration: /usr/local/bin/php /home/mautic/public\_html/mautic.devced.com/bin/console mautic:emails:send Produced the following terminal error message: In StreamHandler.php… --- ## [Stop Sending Bounced Messages](https://forum.mautic.org/t/stop-sending-bounced-messages/29743)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [October 24, 2023, 10:05am UTC](https://forum.mautic.org/t/stop-sending-bounced-messages/29743 "2023-10-24T10:05:53Z")
Hi everyone, How do I configure Mautic to stop sending repeated bounced email messages over a specific time period (e.g., Cron Job configuration issue or Gmail Transport issue)? See the captured log message for details… --- ## [SparkPost Dedicated IP problem](https://forum.mautic.org/t/sparkpost-dedicated-ip-problem/29672)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 1\ **Last updated:** [October 24, 2023, 6:37am UTC](https://forum.mautic.org/t/sparkpost-dedicated-ip-problem/29672 "2023-10-24T06:37:55Z")
Your software My PHP version is : 8.0.28 My MySQL/MariaDB version is (delete as applicable): 8.0.34 Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (delete as a… --- ## [Configuration Screen doesnt loading](https://forum.mautic.org/t/configuration-screen-doesnt-loading/29738)
**Author:** [@alexfelicioni](https://forum.mautic.org/u/alexfelicioni)\ **Replies:** 2\ **Last updated:** [October 23, 2023, 11:15pm UTC](https://forum.mautic.org/t/configuration-screen-doesnt-loading/29738 "2023-10-23T23:15:07Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 5.7.43 Your problem My problem is: I can no go to mautic configuration page. When i go to configuration menu → c… --- ## [Segment Rebuilt Error Message](https://forum.mautic.org/t/segment-rebuilt-error-message/29733)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 6\ **Last updated:** [October 23, 2023, 4:44pm UTC](https://forum.mautic.org/t/segment-rebuilt-error-message/29733 "2023-10-23T16:44:19Z")
Hi Everyone, How do I clear my Mautic cache, i.e., ‘This segment has not been rebuilt in 78 hours’: The CLI command ‘regerate the cache by warming it up’ did not work (i.e., sudo -u mautic php bin/console cache:wa… --- ## [TWIG JSON Payload in Send Email API](https://forum.mautic.org/t/twig-json-payload-in-send-email-api/22409)
**Author:** [@gravitai](https://forum.mautic.org/u/gravitai)\ **Replies:** 4\ **Last updated:** [October 21, 2023, 4:02pm UTC](https://forum.mautic.org/t/twig-json-payload-in-send-email-api/22409 "2023-10-21T16:02:19Z")
Your software My Mautic version is: 4.1.1 Your problem My problem is: I am using the Twig Advanced Email Templates Plugin I am using TWIG to JSON\_DECODE an order confirmation payload. As per the examples, I am suc… --- ## [Clone functionality not working in Twig Templates mtcextendee](https://forum.mautic.org/t/clone-functionality-not-working-in-twig-templates-mtcextendee/29643)
**Author:** [@jaydeep121](https://forum.mautic.org/u/jaydeep121)\ **Replies:** 1\ **Last updated:** [October 21, 2023, 3:20pm UTC](https://forum.mautic.org/t/clone-functionality-not-working-in-twig-templates-mtcextendee/29643 "2023-10-21T15:20:52Z")
Your software Mautic version: 3.2.0 PHP version: 7.2 Your problem I am using Twig template plugin by mtcextendee. When I try to clone the template, Nothing happens but I can see some error log in API from network se… --- ## [Cron Job Timing](https://forum.mautic.org/t/cron-job-timing/29726)
**Author:** [@SunnyDay](https://forum.mautic.org/u/SunnyDay)\ **Replies:** 2\ **Last updated:** [October 21, 2023, 2:56pm UTC](https://forum.mautic.org/t/cron-job-timing/29726 "2023-10-21T14:56:15Z")
Setting up cron jobs: I don’t plan to run campaigns; I will use gmail accounts to send emails as segment emails queued broadcasts. Do I need the campaign: crons to function properly if I am not running a campaign? Plan… --- ## [Import is very slow](https://forum.mautic.org/t/import-is-very-slow/16238)
**Author:** [@obr](https://forum.mautic.org/u/obr)\ **Replies:** 6\ **Last updated:** [October 21, 2023, 2:20pm UTC](https://forum.mautic.org/t/import-is-very-slow/16238 "2023-10-21T14:20:19Z")
Your software My Mautic version is: 2.15.3 My PHP version is:7.1.33 Your problem My problem is: Import Contacts is very slow. I have upload csv which has 14K plus record and tried with browser import it will take ar… --- ## [Select image for mjml e-mails is not displayed](https://forum.mautic.org/t/select-image-for-mjml-e-mails-is-not-displayed/29585)
**Author:** [@lupo955](https://forum.mautic.org/u/lupo955)\ **Replies:** 2\ **Last updated:** [October 10, 2023, 6:40pm UTC](https://forum.mautic.org/t/select-image-for-mjml-e-mails-is-not-displayed/29585 "2023-10-10T18:40:24Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0 - Ubuntu 22.04 My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: when i try to add pictures into a mjml e… --- ## [5.4 million records to be added - super slow](https://forum.mautic.org/t/5-4-million-records-to-be-added-super-slow/29724)
**Author:** [@ammofoodprep](https://forum.mautic.org/u/ammofoodprep)\ **Replies:** 0\ **Last updated:** [October 20, 2023, 1:46pm UTC](https://forum.mautic.org/t/5-4-million-records-to-be-added-super-slow/29724 "2023-10-20T13:46:19Z")
Your software \[4.4.10\] My PHP version is: 7.4 My Database type and version is: maria 10.4 Your problem slow uploading of records - 50,000 per a day only list size with emails is 5.4 million how can Import records i… --- ## [Incorrect mailing](https://forum.mautic.org/t/incorrect-mailing/29713)
**Author:** [@e.marcinik](https://forum.mautic.org/u/e.marcinik)\ **Replies:** 3\ **Last updated:** [October 20, 2023, 12:44pm UTC](https://forum.mautic.org/t/incorrect-mailing/29713 "2023-10-20T12:44:45Z")
Hi, I have a strange situation, a user has filled in the form once and received two emails with a link to download the material. The campaign in his path contains only one email. In the mautic there is a confirmation th… --- ## [Newby question - new Contact automation](https://forum.mautic.org/t/newby-question-new-contact-automation/29681)
**Author:** [@david000](https://forum.mautic.org/u/david000)\ **Replies:** 8\ **Last updated:** [October 19, 2023, 8:33pm UTC](https://forum.mautic.org/t/newby-question-new-contact-automation/29681 "2023-10-19T20:33:50Z")
Your software My Mautic version is: Evaluating product My PHP version is: My Database type and version is: Your problem My problem is: These errors are showing in the log: Steps I have tried to fix the problem: H… --- ## [Tracking visits from a link with a custom variable](https://forum.mautic.org/t/tracking-visits-from-a-link-with-a-custom-variable/29708)
**Author:** [@stemautic88](https://forum.mautic.org/u/stemautic88)\ **Replies:** 1\ **Last updated:** [October 19, 2023, 2:53pm UTC](https://forum.mautic.org/t/tracking-visits-from-a-link-with-a-custom-variable/29708 "2023-10-19T14:53:05Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.30 My Database type and version is: MySQL 8.0.34 Your problem My problem is: I need to track visits to a specific page of my website while retrieving… --- ## [Multi tenant Asset management](https://forum.mautic.org/t/multi-tenant-asset-management/26383)
**Author:** [@suraj](https://forum.mautic.org/u/suraj)\ **Replies:** 3\ **Last updated:** [December 13, 2022, 4:02pm UTC](https://forum.mautic.org/t/multi-tenant-asset-management/26383 "2022-12-13T16:02:50Z")
Your software My Mautic version is: 4 My PHP version is: 8 My Database type and version is: Your problem My problem is: How can we configure the Mautic application asset directory to support multi-tenant support? Fo… --- ## [Multiple \[probably simple\] Issues](https://forum.mautic.org/t/multiple-probably-simple-issues/29711)
**Author:** [@alaiksandr](https://forum.mautic.org/u/alaiksandr)\ **Replies:** 1\ **Last updated:** [October 19, 2023, 6:42am UTC](https://forum.mautic.org/t/multiple-probably-simple-issues/29711 "2023-10-19T06:42:35Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0 My Database type and version is: Unsure. Created automatically throughj Cyber Panel Your problem My problem is: I am trying to create the following ca… --- ## [Service Unavailable plugin vtiger mautic 2.10](https://forum.mautic.org/t/service-unavailable-plugin-vtiger-mautic-2-10/9445)
**Author:** [@socioti](https://forum.mautic.org/u/socioti)\ **Replies:** 2\ **Last updated:** [October 18, 2023, 7:54am UTC](https://forum.mautic.org/t/service-unavailable-plugin-vtiger-mautic-2-10/9445 "2023-10-18T07:54:25Z")
I recently installed Mautic 2.10 I tried to connect to vtiger but it does not work send the following message Service Unavailable The server is temporaryy unable to service your request, due to downtime or capac… --- ## [Various transmission boxes](https://forum.mautic.org/t/various-transmission-boxes/29695)
**Author:** [@e.marcinik](https://forum.mautic.org/u/e.marcinik)\ **Replies:** 2\ **Last updated:** [October 17, 2023, 11:43am UTC](https://forum.mautic.org/t/various-transmission-boxes/29695 "2023-10-17T11:43:03Z")
We are starting the Mautic adventure in our company. The tool is very powerful, so even at this stage I have questions. I have tried many times to find an answer on the forum or in the knowledgebase. However, it is prob… --- ## [Sizing up the Server. Can Mautic deliver?](https://forum.mautic.org/t/sizing-up-the-server-can-mautic-deliver/29440)
**Author:** [@rpadode](https://forum.mautic.org/u/rpadode)\ **Replies:** 13\ **Last updated:** [October 17, 2023, 9:36am UTC](https://forum.mautic.org/t/sizing-up-the-server-can-mautic-deliver/29440 "2023-10-17T09:36:10Z")
Your software My Mautic version is: v4.4.1 My PHP version is: 7.4.23 My Database type and version is: 10.3.37-MariaDB-0ubuntu0.20.04.1 Your problem My problem is on the ability of the server to handle the volume. Wa… --- ## [I can’t access the configuration page on my mautic install. When I try to access s/config/edit page. 503 Service Unavailable error](https://forum.mautic.org/t/i-can-t-access-the-configuration-page-on-my-mautic-install-when-i-try-to-access-s-config-edit-page-503-service-unavailable-error/29684)
**Author:** [@raj11111](https://forum.mautic.org/u/raj11111)\ **Replies:** 2\ **Last updated:** [October 17, 2023, 7:10am UTC](https://forum.mautic.org/t/i-can-t-access-the-configuration-page-on-my-mautic-install-when-i-try-to-access-s-config-edit-page-503-service-unavailable-error/29684 "2023-10-17T07:10:32Z")
Your software My Mautic version is: v4.10 My PHP version is: 7.4 My Database type and version is: 10.3.39-MariaDB Your problem My problem is: In mautic application while i open configuration in settings i get this e… --- ## [Cron Job Syntax & Time Sequence](https://forum.mautic.org/t/cron-job-syntax-time-sequence/29677)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [October 16, 2023, 1:43pm UTC](https://forum.mautic.org/t/cron-job-syntax-time-sequence/29677 "2023-10-16T13:43:57Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Wh… --- ## [Individual email does not send itself automatically](https://forum.mautic.org/t/individual-email-does-not-send-itself-automatically/29670)
**Author:** [@diegoom](https://forum.mautic.org/u/diegoom)\ **Replies:** 3\ **Last updated:** [October 16, 2023, 11:22am UTC](https://forum.mautic.org/t/individual-email-does-not-send-itself-automatically/29670 "2023-10-16T11:22:18Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4 My Database type and version is: MySQL Your problem My problem is: Apparently everything in Mautic works for me, except when I try to create an emai… [Previous page](https://forum.mautic.org/c/support/8.md?page=55) [Next page](https://forum.mautic.org/c/support/8.md?page=57)