# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=57 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 58 --- ## [Wait for an event or tag](https://forum.mautic.org/t/wait-for-an-event-or-tag/29659)
**Author:** [@mohammadali\_m](https://forum.mautic.org/u/mohammadali_m)\ **Replies:** 8\ **Last updated:** [October 16, 2023, 6:27am UTC](https://forum.mautic.org/t/wait-for-an-event-or-tag/29659 "2023-10-16T06:27:03Z")
Hello everyone. I want to send abandoned cart emails to users who add items to their cart but don’t complete the purchase within 30 minutes. I need help setting up a campaign that waits for a “purchase” event and sends… --- ## [AWS EC2 issue! (Ubuntu server 20.20)](https://forum.mautic.org/t/aws-ec2-issue-ubuntu-server-20-20/29660)
**Author:** [@tdserviceco](https://forum.mautic.org/u/tdserviceco)\ **Replies:** 1\ **Last updated:** [October 15, 2023, 7:48pm UTC](https://forum.mautic.org/t/aws-ec2-issue-ubuntu-server-20-20/29660 "2023-10-15T19:48:55Z")
Greatings everyone, first timer here. I have issues with AWS and Ubuntu server. I have installed PHP 8, Apache2 and MariaDB. I want to install Mautic4 via FTP (vsfptd) (or is there an easier way do download Mautic4 to u… --- ## [Custom events](https://forum.mautic.org/t/custom-events/29654)
**Author:** [@mohammadali\_m](https://forum.mautic.org/u/mohammadali_m)\ **Replies:** 2\ **Last updated:** [October 15, 2023, 7:51am UTC](https://forum.mautic.org/t/custom-events/29654 "2023-10-15T07:51:29Z")
Hi guys. Is there any way that we could send a custom event to Mautic? Like when a user adds something to the cart or purchases a product send an event to Mautic? --- ## [Mautic Segment Issues](https://forum.mautic.org/t/mautic-segment-issues/29638)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 1\ **Last updated:** [October 14, 2023, 6:38am UTC](https://forum.mautic.org/t/mautic-segment-issues/29638 "2023-10-14T06:38:55Z")
Hi everyone, When we create segments and launch email campaigns, what is the difference between ‘pending’ and ‘sent’?" Please refer to the captured screenshot image for details (i.e., check the modification date): F… --- ## [Stack Segments](https://forum.mautic.org/t/stack-segments/29649)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 1\ **Last updated:** [October 14, 2023, 6:36am UTC](https://forum.mautic.org/t/stack-segments/29649 "2023-10-14T06:36:51Z")
Hi everyone, How can I stack Mautic segments to run in different time slots? Regards, Hal DevCED Team --- ## [Cannot get Location data](https://forum.mautic.org/t/cannot-get-location-data/29648)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 0\ **Last updated:** [October 13, 2023, 4:56pm UTC](https://forum.mautic.org/t/cannot-get-location-data/29648 "2023-10-13T16:56:53Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4.33 My Database type and version is: Percona 8.0.33 Your problem My problem is: I did not manage to download the Maxmind database from the dashboard.… --- ## [Problems with Removing Contacts from Campaign](https://forum.mautic.org/t/problems-with-removing-contacts-from-campaign/29183)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 3\ **Last updated:** [October 13, 2023, 3:12pm UTC](https://forum.mautic.org/t/problems-with-removing-contacts-from-campaign/29183 "2023-10-13T15:12:17Z")
Your software My Mautic version is: 4.4.6 My PHP version is: 7.4.33 My Database type and version is: Percona 8.0.33-25 Your problem My problem is: I have one campaign where I can only add users but not remove them.… --- ## [Linking users across browsers](https://forum.mautic.org/t/linking-users-across-browsers/29625)
**Author:** [@abs](https://forum.mautic.org/u/abs)\ **Replies:** 2\ **Last updated:** [October 12, 2023, 3:32pm UTC](https://forum.mautic.org/t/linking-users-across-browsers/29625 "2023-10-12T15:32:54Z")
Your software My Mautic version is: v4.4.10 My PHP version is: PHP Version 7.4.3-4ubuntu2.19 My Database type and version is: mariadb v10.3.38 Your problem We’re looking to integrate Mautic into an existing web-app … --- ## [Tracking button clicks?](https://forum.mautic.org/t/tracking-button-clicks/29627)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 0\ **Last updated:** [October 12, 2023, 11:31am UTC](https://forum.mautic.org/t/tracking-button-clicks/29627 "2023-10-12T11:31:06Z")
I need to track (and tag) contacts who click a button on a wordpress site that has the WP mautic plugin installed. I know I can track page and tag contacts for page visits. The destination page after the button click i… --- ## [Question about scheduling campaigns](https://forum.mautic.org/t/question-about-scheduling-campaigns/29614)
**Author:** [@gabrr](https://forum.mautic.org/u/gabrr)\ **Replies:** 1\ **Last updated:** [October 12, 2023, 6:17am UTC](https://forum.mautic.org/t/question-about-scheduling-campaigns/29614 "2023-10-12T06:17:19Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: MySQL 5.7.35-38 Your problem Hey there. I have a pretty simple question, which is: how are the campaign publishi… --- ## [Mautic 4.4.9 version support for Vtiger Integration Plugin](https://forum.mautic.org/t/mautic-4-4-9-version-support-for-vtiger-integration-plugin/29618)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 0\ **Last updated:** [October 10, 2023, 10:57pm UTC](https://forum.mautic.org/t/mautic-4-4-9-version-support-for-vtiger-integration-plugin/29618 "2023-10-10T22:57:54Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0 My Database type and version is: MySQL Version 8.0.33 Your problem My problem is: Vtiger Integration stopped pushing data to Vtiger when “state” fiel… --- ## [Stuck with DNC and Preference center](https://forum.mautic.org/t/stuck-with-dnc-and-preference-center/29552)
**Author:** [@mikevh](https://forum.mautic.org/u/mikevh)\ **Replies:** 4\ **Last updated:** [October 10, 2023, 4:17pm UTC](https://forum.mautic.org/t/stuck-with-dnc-and-preference-center/29552 "2023-10-10T16:17:48Z")
Your problem My problem is: For GDPR we need people to be able to unsubscribe. There are multiple ways to do this. 1. Adding a DNC to a contact This would make sure they are eliminated from all mailing lists and will… --- ## [Creating a template of my e-mail](https://forum.mautic.org/t/creating-a-template-of-my-e-mail/29574)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [October 10, 2023, 4:07pm UTC](https://forum.mautic.org/t/creating-a-template-of-my-e-mail/29574 "2023-10-10T16:07:09Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 Can i create a template of my Newsletter e-Mail? I think its saved somewhere on the server in the mautic dir… --- ## [Mautic Column Import Fails](https://forum.mautic.org/t/mautic-column-import-fails/29522)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 26\ **Last updated:** [October 10, 2023, 2:15pm UTC](https://forum.mautic.org/t/mautic-column-import-fails/29522 "2023-10-10T14:15:15Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, We… --- ## [Really bad loading time on server down](https://forum.mautic.org/t/really-bad-loading-time-on-server-down/29605)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 2\ **Last updated:** [October 10, 2023, 10:07am UTC](https://forum.mautic.org/t/really-bad-loading-time-on-server-down/29605 "2023-10-10T10:07:02Z")
Hi there, yesterday my server went down for 9 hours. Inside my pages code i am loading this javascript code: It seems like if the server down the sites pages loading really, really slow. I lost a lot of ranking in go… --- ## [Tagging Mautic users from Mailwizz emails](https://forum.mautic.org/t/tagging-mautic-users-from-mailwizz-emails/29603)
**Author:** [@travvytrav64](https://forum.mautic.org/u/travvytrav64)\ **Replies:** 3\ **Last updated:** [October 10, 2023, 7:41am UTC](https://forum.mautic.org/t/tagging-mautic-users-from-mailwizz-emails/29603 "2023-10-10T07:41:32Z")
Hey guys, I’m in the process of planning a migration and I’m curious about what the process of transferring tags to mautic from other ESPs is like. So, if I mail my users from MailWizz and SES servers, and they click a… --- ## [Mautic Email Messages Reject as Spam?](https://forum.mautic.org/t/mautic-email-messages-reject-as-spam/29555)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 3\ **Last updated:** [October 9, 2023, 9:06am UTC](https://forum.mautic.org/t/mautic-email-messages-reject-as-spam/29555 "2023-10-09T09:06:49Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Em… --- ## [How to search e-mail not read?](https://forum.mautic.org/t/how-to-search-e-mail-not-read/29592)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [October 9, 2023, 7:23am UTC](https://forum.mautic.org/t/how-to-search-e-mail-not-read/29592 "2023-10-09T07:23:52Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 The normal search synthax for read contacts of a e-mail (newsletter) ist: email\_read:EMAIL\_ID - e.g. But ho… --- ## [Mautic📧fetch throws an error](https://forum.mautic.org/t/mauticfetch-throws-an-error/29586)
**Author:** [@lupo955](https://forum.mautic.org/u/lupo955)\ **Replies:** 0\ **Last updated:** [October 8, 2023, 7:06pm UTC](https://forum.mautic.org/t/mauticfetch-throws-an-error/29586 "2023-10-08T19:06:11Z")
Your software \*Mautic 4.4.10 My PHP version is : 8.1 My MySQL/MariaDB version is 10.6.12-MariaDB-0ubuntu0.22.04.1 - mysqli Updating/Installing Errors there were no errors at installation These errors are showing in… --- ## [Does twitter 2FA kill twitter API?](https://forum.mautic.org/t/does-twitter-2fa-kill-twitter-api/15445)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 1\ **Last updated:** [October 7, 2023, 2:56pm UTC](https://forum.mautic.org/t/does-twitter-2fa-kill-twitter-api/15445 "2023-10-07T14:56:16Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.2.32 Your problem My problem is: Notice no twitter lead generation after implementing twitter 2FA. Is it Mautic or them? These errors are showing in t… --- ## [I have to correct the find line in my own post](https://forum.mautic.org/t/i-have-to-correct-the-find-line-in-my-own-post/29568)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [October 7, 2023, 8:14am UTC](https://forum.mautic.org/t/i-have-to-correct-the-find-line-in-my-own-post/29568 "2023-10-07T08:14:28Z")
Continuing the discussion from Database backup with cronjob: Unfortunately the post above is closed - maybe one Moderator can merge it. The found out that my find command in the script was wrong - it needs quotation ma… --- ## [Error The site is currently offline when installing mautic 4.4.10 aapanel](https://forum.mautic.org/t/error-the-site-is-currently-offline-when-installing-mautic-4-4-10-aapanel/29567)
**Author:** [@adrianoxy](https://forum.mautic.org/u/adrianoxy)\ **Replies:** 0\ **Last updated:** [October 7, 2023, 2:03am UTC](https://forum.mautic.org/t/error-the-site-is-currently-offline-when-installing-mautic-4-4-10-aapanel/29567 "2023-10-07T02:03:56Z")
Mautic 4.4.10 My PHP version is : 8 MySQL/version 5.7.40 Updating/Installing Errors error when installing (does not even open the installer) These errors are showing in the installer : The site is currently offline … --- ## [Chanel -\> email returns Error 500](https://forum.mautic.org/t/chanel-email-returns-error-500/22513)
**Author:** [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\ **Replies:** 2\ **Last updated:** [October 6, 2023, 5:48pm UTC](https://forum.mautic.org/t/chanel-email-returns-error-500/22513 "2023-10-06T17:48:53Z")
Your software My Mautic version is: 4.1.1 Your problem Hi everyone, I am on Mautic 4.1.1 I have this problem: When I go to the menu Channels → Email the link doesn’t work. If instead of clicking with the left butt… --- ## [Cron Job Issue?](https://forum.mautic.org/t/cron-job-issue/29553)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 6\ **Last updated:** [October 6, 2023, 1:31pm UTC](https://forum.mautic.org/t/cron-job-issue/29553 "2023-10-06T13:31:37Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Ye… --- ## [Can not upload images via editor | froala error 500](https://forum.mautic.org/t/can-not-upload-images-via-editor-froala-error-500/28793)
**Author:** [@coaloa](https://forum.mautic.org/u/coaloa)\ **Replies:** 2\ **Last updated:** [October 6, 2023, 11:47am UTC](https://forum.mautic.org/t/can-not-upload-images-via-editor-froala-error-500/28793 "2023-10-06T11:47:21Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 8.0 My Database type and version is: MariaDB 10.3.38 Your problem When I try to upload an Image via the Editor, I get an error 500 from froala.com. Why is… --- ## [Sometimes delay to show the form](https://forum.mautic.org/t/sometimes-delay-to-show-the-form/29532)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [October 5, 2023, 3:27pm UTC](https://forum.mautic.org/t/sometimes-delay-to-show-the-form/29532 "2023-10-05T15:27:07Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 Sometimes i have up to 5 seconds delay until the forms is shown. I use the cpx 21 Cloud Server Any idea w… --- ## [Search boolean fild not possible in contacts](https://forum.mautic.org/t/search-boolean-fild-not-possible-in-contacts/29548)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [October 5, 2023, 2:40pm UTC](https://forum.mautic.org/t/search-boolean-fild-not-possible-in-contacts/29548 "2023-10-05T14:40:57Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 I made for double opt in a boolean field calld Doi Now i wanted do search in contacts for all contacts where… --- ## [Image dimensions in the Blank theme](https://forum.mautic.org/t/image-dimensions-in-the-blank-theme/29394)
**Author:** [@mikevh](https://forum.mautic.org/u/mikevh)\ **Replies:** 2\ **Last updated:** [October 5, 2023, 1:43pm UTC](https://forum.mautic.org/t/image-dimensions-in-the-blank-theme/29394 "2023-10-05T13:43:13Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0 My Database type and version is: MySQL percona Your problem My problem is: When setting dimensions (width, height, max-width & max-height) to an imag… --- ## [Campaign trigger command execute event multiple times for same contact](https://forum.mautic.org/t/campaign-trigger-command-execute-event-multiple-times-for-same-contact/29385)
**Author:** [@jaydeep121](https://forum.mautic.org/u/jaydeep121)\ **Replies:** 2\ **Last updated:** [October 5, 2023, 11:21am UTC](https://forum.mautic.org/t/campaign-trigger-command-execute-event-multiple-times-for-same-contact/29385 "2023-10-05T11:21:25Z")
System Information Mautic version: 3.2.0 PHP version: 7.2 Problem I have few campaign created to send notification emails to user at scheduled time only. According to Mautic’s campaign execution behaviour It should s… --- ## [Campagin Trigger is Rescheduling](https://forum.mautic.org/t/campagin-trigger-is-rescheduling/29535)
**Author:** [@veeravenkatasai](https://forum.mautic.org/u/veeravenkatasai)\ **Replies:** 1\ **Last updated:** [October 5, 2023, 11:04am UTC](https://forum.mautic.org/t/campagin-trigger-is-rescheduling/29535 "2023-10-05T11:04:42Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 8.03.0 My Database type and version is: 5.7.43 Your problem My problem is: I created a campaign To send an email to the customer depends on the expiry da… [Previous page](https://forum.mautic.org/c/support/8.md?page=56) [Next page](https://forum.mautic.org/c/support/8.md?page=58)