# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=58 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 59 --- ## [Howto send e-mail to the owner if new contact had suscribed](https://forum.mautic.org/t/howto-send-e-mail-to-the-owner-if-new-contact-had-suscribed/29547)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [October 5, 2023, 6:05am UTC](https://forum.mautic.org/t/howto-send-e-mail-to-the-owner-if-new-contact-had-suscribed/29547 "2023-10-05T06:05:34Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is:10.6 I’d like to get a e-mail, if a new contact had subscribed to me. I made a customer field Doi (for double opt … --- ## [Database backup with cronjob](https://forum.mautic.org/t/database-backup-with-cronjob/29526)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [October 5, 2023, 4:50am UTC](https://forum.mautic.org/t/database-backup-with-cronjob/29526 "2023-10-05T04:50:42Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 First, i have a daily backup of my server with metzner. So i don’t know, of i need an additional backup…but i… --- ## [Mautic segment update is taking too long](https://forum.mautic.org/t/mautic-segment-update-is-taking-too-long/29419)
**Author:** [@anil\_naut111](https://forum.mautic.org/u/anil_naut111)\ **Replies:** 13\ **Last updated:** [October 4, 2023, 3:46pm UTC](https://forum.mautic.org/t/mautic-segment-update-is-taking-too-long/29419 "2023-10-04T15:46:09Z")
Your software My PHP version is : 7.4.29 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 5.7.42 SERVER: GCP compute engine vCPUs 2 Memory 7.5 GB Your problem My problem is : Segment u… --- ## [E-Mail System for more User - How does ist work?](https://forum.mautic.org/t/e-mail-system-for-more-user-how-does-ist-work/29520)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 7\ **Last updated:** [October 4, 2023, 11:27am UTC](https://forum.mautic.org/t/e-mail-system-for-more-user-how-does-ist-work/29520 "2023-10-04T11:27:59Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 My system mail setting. The sender is the owner But if a user send a e-mail, in the mail stands from: Mail A… --- ## [Delete contacts which had not special tags](https://forum.mautic.org/t/delete-contacts-which-had-not-special-tags/29534)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [October 4, 2023, 4:46am UTC](https://forum.mautic.org/t/delete-contacts-which-had-not-special-tags/29534 "2023-10-04T04:46:43Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0 30 My Database type and version is: 10.6 I’d like to delete about 300 contacts with hat not the tag “News” How can i delete the search result? The o… --- ## [Preserving and Passing Query Parameters in Mautic Form Submissions for Redirection](https://forum.mautic.org/t/preserving-and-passing-query-parameters-in-mautic-form-submissions-for-redirection/29538)
**Author:** [@merouane.amqor](https://forum.mautic.org/u/merouane.amqor)\ **Replies:** 0\ **Last updated:** [October 4, 2023, 8:55am UTC](https://forum.mautic.org/t/preserving-and-passing-query-parameters-in-mautic-form-submissions-for-redirection/29538 "2023-10-04T08:55:30Z")
My problem is: I’m facing a scenario where I’m utilizing Mautic forms to collect user data on a landing page (let’s call it ‘page1’) with query parameters. Following the user’s form submission, I’d like to redirect them… --- ## [Installed mautic 4.4.10 with softaculous - getting 403 error](https://forum.mautic.org/t/installed-mautic-4-4-10-with-softaculous-getting-403-error/29425)
**Author:** [@mikehersee](https://forum.mautic.org/u/mikehersee)\ **Replies:** 7\ **Last updated:** [October 3, 2023, 6:27pm UTC](https://forum.mautic.org/t/installed-mautic-4-4-10-with-softaculous-getting-403-error/29425 "2023-10-03T18:27:50Z")
Your software My PHP version is :8.0 My MariaDB version is 10.6.15 Updating/Installing Errors I am: Installing installing via Softaculous on Rochen hosting (who host the joomla official website) These errors are sh… --- ## [DOI Confirmation e-mail not sent](https://forum.mautic.org/t/doi-confirmation-e-mail-not-sent/28995)
**Author:** [@dm\_michael](https://forum.mautic.org/u/dm_michael)\ **Replies:** 12\ **Last updated:** [October 3, 2023, 2:42pm UTC](https://forum.mautic.org/t/doi-confirmation-e-mail-not-sent/28995 "2023-10-03T14:42:44Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4.3 My Database type and version is: mySQL 5.7.25 Your problem My problem is: I have created a very simple Double Opt in campain. Registratration form,… --- ## [Question to the e-mail builder](https://forum.mautic.org/t/question-to-the-e-mail-builder/29510)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [October 3, 2023, 10:17am UTC](https://forum.mautic.org/t/question-to-the-e-mail-builder/29510 "2023-10-03T10:17:26Z")
Your software Ubuntu 22.04 My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 Question to the e-Mail builder: Where can i set the width of a section or column? In the templa… --- ## [Error 500 with Integration](https://forum.mautic.org/t/error-500-with-integration/29524)
**Author:** [@pedrohqalves](https://forum.mautic.org/u/pedrohqalves)\ **Replies:** 0\ **Last updated:** [October 3, 2023, 8:52am UTC](https://forum.mautic.org/t/error-500-with-integration/29524 "2023-10-03T08:52:10Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: Im integrating Mautic with a local partner in Brazil (Hotmart) which sends my leads to mautic afte… --- ## [Can i send an Newsletter twice?](https://forum.mautic.org/t/can-i-send-an-newsletter-twice/29513)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [October 3, 2023, 8:26am UTC](https://forum.mautic.org/t/can-i-send-an-newsletter-twice/29513 "2023-10-03T08:26:55Z")
Your software Ubuntu 22.04 My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 Can i send (for testing) a Newsletter to a test contact twice or more times? Mautic sends the e… --- ## [Site tracking doesn't work in a campaign](https://forum.mautic.org/t/site-tracking-doesnt-work-in-a-campaign/29500)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [October 3, 2023, 8:20am UTC](https://forum.mautic.org/t/site-tracking-doesnt-work-in-a-campaign/29500 "2023-10-03T08:20:24Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0 My Database type and version is: 10.6 Your problem My problem is: It seems tracking doesn’t work: I made an Double Opt-In campaign for new contacts … --- ## [Mautic Gmail API Credentials](https://forum.mautic.org/t/mautic-gmail-api-credentials/29521)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [October 3, 2023, 5:05am UTC](https://forum.mautic.org/t/mautic-gmail-api-credentials/29521 "2023-10-03T05:05:05Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, To… --- ## [Landingpages not work - Can't download templates - error ....Failed to open stream: Permission denied](https://forum.mautic.org/t/landingpages-not-work-cant-download-templates-error-failed-to-open-stream-permission-denied/29517)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [October 3, 2023, 12:11am UTC](https://forum.mautic.org/t/landingpages-not-work-cant-download-templates-error-failed-to-open-stream-permission-denied/29517 "2023-10-03T00:11:57Z")
Your software Ubuntu 22.04 My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 I tried to make a landing page - but it doesn’t work. Blank site. I tried to download templates,… --- ## [Unsubscribe Link in the e-Mail doesn't work](https://forum.mautic.org/t/unsubscribe-link-in-the-e-mail-doesnt-work/29511)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [October 3, 2023, 12:11am UTC](https://forum.mautic.org/t/unsubscribe-link-in-the-e-mail-doesnt-work/29511 "2023-10-03T00:11:02Z")
Your software Ubuntu 22.04 My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 I sent with the Brienz template a testmail. If i click on the unsubscribe link https://ma.stefa… --- ## [Importing contacts error](https://forum.mautic.org/t/importing-contacts-error/24789)
**Author:** [@mrik007](https://forum.mautic.org/u/mrik007)\ **Replies:** 3\ **Last updated:** [October 2, 2023, 11:55pm UTC](https://forum.mautic.org/t/importing-contacts-error/24789 "2023-10-02T23:55:43Z")
Your software My Mautic version is: 4.4 My PHP version is: My Database type and version is: Your problem My problem is: These errors are showing in the log: pls check the screenshot. im unable to import the contact… --- ## [Mautic 5 release schedule](https://forum.mautic.org/t/mautic-5-release-schedule/29518)
**Author:** [@mollux](https://forum.mautic.org/u/mollux)\ **Replies:** 0\ **Last updated:** [October 2, 2023, 7:31pm UTC](https://forum.mautic.org/t/mautic-5-release-schedule/29518 "2023-10-02T19:31:45Z")
A burning topic of the past few months (or longer) has been: when will Mautic 5 be released? Good news!:partying\_face: We have determined the foreseen release dates!:partying\_face: As Ruth explained in a recent blog p… --- ## [Installing Corn jobs on Hostinger Hosting](https://forum.mautic.org/t/installing-corn-jobs-on-hostinger-hosting/29515)
**Author:** [@injaz](https://forum.mautic.org/u/injaz)\ **Replies:** 1\ **Last updated:** [October 2, 2023, 7:21pm UTC](https://forum.mautic.org/t/installing-corn-jobs-on-hostinger-hosting/29515 "2023-10-02T19:21:22Z")
Hello I am facing a problem in activating CornJob functions on Hostinger hosting. I hope for support and assistance I installed the following CornJob functions in a file with the sh extension based on Hostinger hosting… --- ## [Import Table Fields Conflict](https://forum.mautic.org/t/import-table-fields-conflict/29504)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [October 2, 2023, 11:50am UTC](https://forum.mautic.org/t/import-table-fields-conflict/29504 "2023-10-02T11:50:00Z")
Hi everyone, The imported table field ‘dtRegDate’ does not map to Mautic’s contact fields. What field should I use as an alternative to {contact.dtRegDate|date(“F d, Y”)}? See the captured screenshot image: Regards… --- ## [Delete Mautic Contact List with one command](https://forum.mautic.org/t/delete-mautic-contact-list-with-one-command/29501)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 4\ **Last updated:** [October 2, 2023, 11:47am UTC](https://forum.mautic.org/t/delete-mautic-contact-list-with-one-command/29501 "2023-10-02T11:47:01Z")
Hi everyone, We developing a Node.js snippet to sync our Mautic contact database with Firebase Cloud. How do I delete all of my Mautic contacts after the sync transfer from Mautic to our Google Cloud database (e.g., Cr… --- ## [Security vulnerability](https://forum.mautic.org/t/security-vulnerability/29493)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 7\ **Last updated:** [October 2, 2023, 10:55am UTC](https://forum.mautic.org/t/security-vulnerability/29493 "2023-10-02T10:55:51Z")
Hi everyone, Is there a security vulnerability with Mautic? The local PHP file contains both my username and password and is located in a public HTML folder. You can find the Mautic root path here: app/config/local.php. … --- ## [CORS issue on form submit](https://forum.mautic.org/t/cors-issue-on-form-submit/21369)
**Author:** [@ayoubamine](https://forum.mautic.org/u/ayoubamine)\ **Replies:** 8\ **Last updated:** [September 30, 2023, 10:22am UTC](https://forum.mautic.org/t/cors-issue-on-form-submit/21369 "2023-09-30T10:22:36Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.18 My Database type and version is: MariaDB 10.5.9 Your problem My problem is: I can’t send HTTP requests from my website to the Mautic form. I’m gett… --- ## [Import speed issue](https://forum.mautic.org/t/import-speed-issue/28436)
**Author:** [@raj11111](https://forum.mautic.org/u/raj11111)\ **Replies:** 13\ **Last updated:** [October 1, 2023, 10:01am UTC](https://forum.mautic.org/t/import-speed-issue/28436 "2023-10-01T10:01:01Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0 My Database type and version is: marizdb 10.4 Your problem My problem is: Import speed issue These errors are showing in the log: nothing Steps I ha… --- ## [Dynamic Webform Opt-In Date](https://forum.mautic.org/t/dynamic-webform-opt-in-date/29484)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 1\ **Last updated:** [September 30, 2023, 3:05pm UTC](https://forum.mautic.org/t/dynamic-webform-opt-in-date/29484 "2023-09-30T15:05:44Z")
Hi everyone, I sent a request to increase our Amazon SES API account’s daily email message quota. The AWS Digital Messaging Team replied, in part, as follows: 'The email should include a reminder of why the user is rece… --- ## [Cloning of Twig Template not possible](https://forum.mautic.org/t/cloning-of-twig-template-not-possible/29389)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 8\ **Last updated:** [September 30, 2023, 8:47am UTC](https://forum.mautic.org/t/cloning-of-twig-template-not-possible/29389 "2023-09-30T08:47:34Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4.33 My Database type and version is: 10.5.18-MariaDB-0+deb11u1 Your problem My problem is: I can’t clone twig templates. Choosing a template and clone… --- ## [Two Factor Authentication Bundle](https://forum.mautic.org/t/two-factor-authentication-bundle/29490)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 1\ **Last updated:** [September 30, 2023, 8:14am UTC](https://forum.mautic.org/t/two-factor-authentication-bundle/29490 "2023-09-30T08:14:54Z")
Hi everyone, Does Mautic support “Two Factor Authentication Bundle” plugin? Regards, Hal DevCED Team --- ## [Mautic 5 release date?](https://forum.mautic.org/t/mautic-5-release-date/29469)
**Author:** [@dbbuda](https://forum.mautic.org/u/dbbuda)\ **Replies:** 4\ **Last updated:** [September 30, 2023, 8:11am UTC](https://forum.mautic.org/t/mautic-5-release-date/29469 "2023-09-30T08:11:34Z")
Hey guys, can someone from dev team give us information about Mautic 5 release date? I’m really eager to put my hands on it. Thank you --- ## [Gmail API Plugin](https://forum.mautic.org/t/gmail-api-plugin/29086)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 4\ **Last updated:** [September 29, 2023, 9:09am UTC](https://forum.mautic.org/t/gmail-api-plugin/29086 "2023-09-29T09:09:03Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Ca… --- ## [Need to access our organizations Mautic Audit logs](https://forum.mautic.org/t/need-to-access-our-organizations-mautic-audit-logs/29456)
**Author:** [@mosesdayanand](https://forum.mautic.org/u/mosesdayanand)\ **Replies:** 1\ **Last updated:** [September 29, 2023, 12:30pm UTC](https://forum.mautic.org/t/need-to-access-our-organizations-mautic-audit-logs/29456 "2023-09-29T12:30:04Z")
Hi everyone, I am very new to Mautic. I have a requirement to monitor the audit logs of Mautic. I have to monitor the logs in Splunk(Log Management and SIEM tool). Can someone please help with the location of the logs? … --- ## [Mautic update 3.3.3 to 4.4.10 error 500 internal server](https://forum.mautic.org/t/mautic-update-3-3-3-to-4-4-10-error-500-internal-server/29455)
**Author:** [@gabriel777](https://forum.mautic.org/u/gabriel777)\ **Replies:** 1\ **Last updated:** [September 29, 2023, 11:20am UTC](https://forum.mautic.org/t/mautic-update-3-3-3-to-4-4-10-error-500-internal-server/29455 "2023-09-29T11:20:56Z")
My Mautic version is: 3.3.3 My PHP version is: 7.4.33 My Database type and version is: 5.7.39-42-log My problem is : hello to all, we are new in the world of mautic and we have made the version upgrade from 3.3.3 to … [Previous page](https://forum.mautic.org/c/support/8.md?page=57) [Next page](https://forum.mautic.org/c/support/8.md?page=59)