# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=59 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 60 --- ## [API call to send email with JSON Body and TWIG Template Module](https://forum.mautic.org/t/api-call-to-send-email-with-json-body-and-twig-template-module/29473)
**Author:** [@adzzz](https://forum.mautic.org/u/adzzz)\ **Replies:** 1\ **Last updated:** [September 29, 2023, 8:37am UTC](https://forum.mautic.org/t/api-call-to-send-email-with-json-body-and-twig-template-module/29473 "2023-09-29T08:37:31Z")
Your software My Mautic version is: 4.4.8 My PHP version is: 7 My Database type and version is: MySQL 5.7.43 Your problem My problem is: I am having an issue evaluating JSON that has been sent in an API request to … --- ## [Tracking email click broken .. lot of error in log](https://forum.mautic.org/t/tracking-email-click-broken-lot-of-error-in-log/29437)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 14\ **Last updated:** [September 28, 2023, 4:53pm UTC](https://forum.mautic.org/t/tracking-email-click-broken-lot-of-error-in-log/29437 "2023-09-28T16:53:27Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4 My Database type and version is: MySQL 5.+ Your problem My problem is: The clicks in emails are no longer being tracked or recorded. Steps I have tr… --- ## [Migrate from existing Mautic to Mautic on Docker](https://forum.mautic.org/t/migrate-from-existing-mautic-to-mautic-on-docker/29463)
**Author:** [@bcrestani](https://forum.mautic.org/u/bcrestani)\ **Replies:** 2\ **Last updated:** [September 28, 2023, 4:14pm UTC](https://forum.mautic.org/t/migrate-from-existing-mautic-to-mautic-on-docker/29463 "2023-09-28T16:14:53Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0 My Database type and version is: MySQL 8.0.34 Your problem My problem is: How to migrate from already existing Mautic to a new Mautic using Docker M… --- ## [Site URL Question](https://forum.mautic.org/t/site-url-question/29457)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [September 28, 2023, 1:27am UTC](https://forum.mautic.org/t/site-url-question/29457 "2023-09-28T01:27:37Z")
Hi everyone, Within the Mautic | Configuration | System Settings | General Settings | Site URL : Can I change the subdomain name to point to a different subdomain name? Regards, Hal devCED Team --- ## [Low Code Platform](https://forum.mautic.org/t/low-code-platform/29458)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [September 28, 2023, 1:22am UTC](https://forum.mautic.org/t/low-code-platform/29458 "2023-09-28T01:22:17Z")
Hi everyone, Are there any Mautic API documents to integrate Mautic with a low-code platform that builds custom web applications by writing minimal code, e.g., Appsmith? Regards, Hal devCED Team --- ## [Tracking Pixel Returning 404 Error on Nginx](https://forum.mautic.org/t/tracking-pixel-returning-404-error-on-nginx/29441)
**Author:** [@zylan](https://forum.mautic.org/u/zylan)\ **Replies:** 3\ **Last updated:** [September 27, 2023, 8:00pm UTC](https://forum.mautic.org/t/tracking-pixel-returning-404-error-on-nginx/29441 "2023-09-27T20:00:12Z")
After several attempts installing Mautic on a VPS with Aapanel and Nginx, and assembling my own configuration file since the ones found online were not working, I got everything functioning except for the tracking pixel.… --- ## [Favicon Image](https://forum.mautic.org/t/favicon-image/29454)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 3\ **Last updated:** [September 27, 2023, 7:55pm UTC](https://forum.mautic.org/t/favicon-image/29454 "2023-09-27T19:55:05Z")
Hi, everyone, I’ve uploaded a new favicon image file to my Mautic root directory using cPanel File Manager. However, there is no change in the favicon display of my browser tab. Can you offer a solution for how to repla… --- ## [After updating the mautic I am getting 403 error](https://forum.mautic.org/t/after-updating-the-mautic-i-am-getting-403-error/29417)
**Author:** [@softcrust](https://forum.mautic.org/u/softcrust)\ **Replies:** 4\ **Last updated:** [September 27, 2023, 7:33pm UTC](https://forum.mautic.org/t/after-updating-the-mautic-i-am-getting-403-error/29417 "2023-09-27T19:33:11Z")
I get a notification of update when I start updating then the update stuck at the last step so when I refresh the page now Ii get 403 error. I don’t know how to solve the issue please help I will Appreciate --- ## [Need help updating to 4.4.10 and clearing the cache for cron jobs](https://forum.mautic.org/t/need-help-updating-to-4-4-10-and-clearing-the-cache-for-cron-jobs/29400)
**Author:** [@anon\_074](https://forum.mautic.org/u/anon_074)\ **Replies:** 11\ **Last updated:** [September 26, 2023, 1:52pm UTC](https://forum.mautic.org/t/need-help-updating-to-4-4-10-and-clearing-the-cache-for-cron-jobs/29400 "2023-09-26T13:52:35Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4 I downloaded Mautic using Softaculous, and it seems my files don’t match the ‘path to the cache directory’ (nor the ‘path to log directory’) as written … --- ## [GrapeJS MJML still not processing \?](https://forum.mautic.org/t/grapejs-mjml-still-not-processing-mj-head/29431)
**Author:** [@der\_leole](https://forum.mautic.org/u/der_leole)\ **Replies:** 0\ **Last updated:** [September 26, 2023, 8:27am UTC](https://forum.mautic.org/t/grapejs-mjml-still-not-processing-mj-head/29431 "2023-09-26T08:27:38Z")
Hello, in the documentation for the grapeJS Email builder it states the following: At present, Mautic won’t process the \ tags. None of the \ run, so you have to do all styling inline. On this… --- ## [Current date tag](https://forum.mautic.org/t/current-date-tag/29427)
**Author:** [@avi](https://forum.mautic.org/u/avi)\ **Replies:** 1\ **Last updated:** [September 26, 2023, 6:49am UTC](https://forum.mautic.org/t/current-date-tag/29427 "2023-09-26T06:49:32Z")
Does mautic have a tag for current date? I would like to put a dynamic tag in my email subject with the current date/day. --- ## [mautic.CRITICAL: Uncaught PHP Exception Doctrine\\DBAL\\Exception\\LockWaitTimeoutException](https://forum.mautic.org/t/mautic-critical-uncaught-php-exception-doctrine-dbal-exception-lockwaittimeoutexception/29403)
**Author:** [@oscar2612](https://forum.mautic.org/u/oscar2612)\ **Replies:** 2\ **Last updated:** [September 25, 2023, 5:51pm UTC](https://forum.mautic.org/t/mautic-critical-uncaught-php-exception-doctrine-dbal-exception-lockwaittimeoutexception/29403 "2023-09-25T17:51:40Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4.33 My Database type and version is: 8.0.31-23 Your problem My problem is: Hello people. I have a Mautic in version 4.4.7 in docker, which is giving … --- ## [Mautic UTMs Configuration](https://forum.mautic.org/t/mautic-utms-configuration/29424)
**Author:** [@Kaige](https://forum.mautic.org/u/Kaige)\ **Replies:** 0\ **Last updated:** [September 25, 2023, 2:53pm UTC](https://forum.mautic.org/t/mautic-utms-configuration/29424 "2023-09-25T14:53:30Z")
Your software My Mautic version is: v4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6.15-MariaDB-cll-lve Your problem I am trying to track UTMs using Mautic forms, through the form action “reco… --- ## [Mautic cron jobs on cPanel](https://forum.mautic.org/t/mautic-cron-jobs-on-cpanel/29370)
**Author:** [@Kaige](https://forum.mautic.org/u/Kaige)\ **Replies:** 9\ **Last updated:** [September 25, 2023, 1:05pm UTC](https://forum.mautic.org/t/mautic-cron-jobs-on-cpanel/29370 "2023-09-25T13:05:28Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 8.0.30 My Database type and version is: 10.6.15-MariaDB-cll-lve Your problem My problem is: My segmenst are not updating and i believe this has to do wi… --- ## [Longstanding intermittent error with entity relationships](https://forum.mautic.org/t/longstanding-intermittent-error-with-entity-relationships/29416)
**Author:** [@indorock](https://forum.mautic.org/u/indorock)\ **Replies:** 0\ **Last updated:** [September 25, 2023, 8:12am UTC](https://forum.mautic.org/t/longstanding-intermittent-error-with-entity-relationships/29416 "2023-09-25T08:12:44Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0 My Database type and version is: MySQL Your problem My problem is: We have been running Mautic (currently at 4.4.6) for a few years, handling all our… --- ## [Mautic Email Tracking](https://forum.mautic.org/t/mautic-email-tracking/29410)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [September 24, 2023, 2:36am UTC](https://forum.mautic.org/t/mautic-email-tracking/29410 "2023-09-24T02:36:10Z")
Hi, everyone, Email tracking (i.e., Email sent, Email read, Email fail, Clicked, Unsubscribed, Bounced) is not retrieving data stream events (Mautic =\> Emails). View the attached screenshot images and recommend Mautic … --- ## [Condition on form field issue](https://forum.mautic.org/t/condition-on-form-field-issue/29383)
**Author:** [@tmahe](https://forum.mautic.org/u/tmahe)\ **Replies:** 8\ **Last updated:** [September 23, 2023, 9:17am UTC](https://forum.mautic.org/t/condition-on-form-field-issue/29383 "2023-09-23T09:17:14Z")
My Mautic version is: 4.4.10 up to date My PHP version is: 7.4.33 My Database type and version is: MariaDB Hello to evryone and thank for this wonderful tool I am using since 6 month ! I explain you my issue … --- ## [Maximum number of Mautic Batch transport queues emails](https://forum.mautic.org/t/maximum-number-of-mautic-batch-transport-queues-emails/29401)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [September 22, 2023, 7:45pm UTC](https://forum.mautic.org/t/maximum-number-of-mautic-batch-transport-queues-emails/29401 "2023-09-22T19:45:41Z")
EasyApache 4 \*\*My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Amazon SES What is t… --- ## [Mautic on Mac m1?](https://forum.mautic.org/t/mautic-on-mac-m1/29327)
**Author:** [@bobkitz](https://forum.mautic.org/u/bobkitz)\ **Replies:** 10\ **Last updated:** [September 22, 2023, 1:01pm UTC](https://forum.mautic.org/t/mautic-on-mac-m1/29327 "2023-09-22T13:01:42Z")
I have a Mac mini m1 (Apple silicon) that I’d like to put to use as a Mautic server. Before I go down that route, has anyone done this successfully? I wasn’t able to find any documentation about support for m1, either wa… --- ## [Is there any example to deploy Mautic on AWS?](https://forum.mautic.org/t/is-there-any-example-to-deploy-mautic-on-aws/29050)
**Author:** [@wph524](https://forum.mautic.org/u/wph524)\ **Replies:** 13\ **Last updated:** [September 22, 2023, 8:31am UTC](https://forum.mautic.org/t/is-there-any-example-to-deploy-mautic-on-aws/29050 "2023-09-22T08:31:17Z")
Your software My PHP version is : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (del… --- ## [I am a total newbie and am trying to create form with either a drop down or radio buttons but it just won't work](https://forum.mautic.org/t/i-am-a-total-newbie-and-am-trying-to-create-form-with-either-a-drop-down-or-radio-buttons-but-it-just-wont-work/11241)
**Author:** [@monika](https://forum.mautic.org/u/monika)\ **Replies:** 9\ **Last updated:** [September 21, 2023, 5:12pm UTC](https://forum.mautic.org/t/i-am-a-total-newbie-and-am-trying-to-create-form-with-either-a-drop-down-or-radio-buttons-but-it-just-wont-work/11241 "2023-09-21T17:12:12Z")
Hi guys I am a total newbie to Mautic and I am trying to create a form to send to brides asking them questions about their wedding to use as the basis for a quote. I am trying to put either a dropdown checklist or radi… --- ## [Unable to switch Mautic php version - attempting to get SugarCRM plugin to work](https://forum.mautic.org/t/unable-to-switch-mautic-php-version-attempting-to-get-sugarcrm-plugin-to-work/29283)
**Author:** [@phillash](https://forum.mautic.org/u/phillash)\ **Replies:** 6\ **Last updated:** [September 21, 2023, 4:19pm UTC](https://forum.mautic.org/t/unable-to-switch-mautic-php-version-attempting-to-get-sugarcrm-plugin-to-work/29283 "2023-09-21T16:19:29Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 8.0 My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: I’ve been having an issue getting the SugarCRM integrati… --- ## [Mautic says contact has read the email but contact never received!](https://forum.mautic.org/t/mautic-says-contact-has-read-the-email-but-contact-never-received/29354)
**Author:** [@urbanspaceman](https://forum.mautic.org/u/urbanspaceman)\ **Replies:** 3\ **Last updated:** [September 21, 2023, 3:44pm UTC](https://forum.mautic.org/t/mautic-says-contact-has-read-the-email-but-contact-never-received/29354 "2023-09-21T15:44:44Z")
Your software My Mautic version is: v4.4.10 My PHP version is: 8 My Database type and version is: mysql Your problem My problem is: hi, i’m new here but i’m using mautic self hosted for a couple of years now i hav… --- ## [Cannot save "Password for the selected mail service"](https://forum.mautic.org/t/cannot-save-password-for-the-selected-mail-service/10191)
**Author:** [@keong118](https://forum.mautic.org/u/keong118)\ **Replies:** 4\ **Last updated:** [September 21, 2023, 9:06am UTC](https://forum.mautic.org/t/cannot-save-password-for-the-selected-mail-service/10191 "2023-09-21T09:06:00Z")
Hi, I’m been trying to solve this problem via searching the forum but failed. Does anyone here can help me on this issue? I attached 2 screen shot here for your reference First : You can see everything is running fine.… --- ## [Custom contactfield not showing in preference center and unsubscribe link not replaced](https://forum.mautic.org/t/custom-contactfield-not-showing-in-preference-center-and-unsubscribe-link-not-replaced/29381)
**Author:** [@mika](https://forum.mautic.org/u/mika)\ **Replies:** 0\ **Last updated:** [September 21, 2023, 8:51am UTC](https://forum.mautic.org/t/custom-contactfield-not-showing-in-preference-center-and-unsubscribe-link-not-replaced/29381 "2023-09-21T08:51:46Z")
My Mautic version is: 4.4.10 My PHP version is: 7.4 My Database type and version is: MariaDB 10.5 My problem is: I’d like to give users the ability to change a custom field for newsletter subscriptions in their prefe… --- ## [How to do a Composer update from Mautic 4.4.9 to Mautic 4.4.10](https://forum.mautic.org/t/how-to-do-a-composer-update-from-mautic-4-4-9-to-mautic-4-4-10/29211)
**Author:** [@sradford](https://forum.mautic.org/u/sradford)\ **Replies:** 7\ **Last updated:** [September 20, 2023, 9:15am UTC](https://forum.mautic.org/t/how-to-do-a-composer-update-from-mautic-4-4-9-to-mautic-4-4-10/29211 "2023-09-20T09:15:20Z")
Your software My PHP version is : PHP 7.4.3-4ubuntu2.19 My Composer version is : .5.8 2023-06-09 17:13:21 Updating/Installing Errors I am Updating Upgrading/installing via Command Line Your problem My problem is … --- ## [Segment | Filter Logic](https://forum.mautic.org/t/segment-filter-logic/29346)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [September 19, 2023, 5:05pm UTC](https://forum.mautic.org/t/segment-filter-logic/29346 "2023-09-19T17:05:34Z")
EasyApache 4 My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 \*\* Amazon SES Hi, ever… --- ## [Contacts/Anonymous contacts tracking](https://forum.mautic.org/t/contacts-anonymous-contacts-tracking/29357)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 1\ **Last updated:** [September 19, 2023, 2:32pm UTC](https://forum.mautic.org/t/contacts-anonymous-contacts-tracking/29357 "2023-09-19T14:32:23Z")
Your software My Mautic version is: 3.3 Is there a way to view contacts and anonymous contacts visiting a specific external page? --- ## [Campaing with form field conditions](https://forum.mautic.org/t/campaing-with-form-field-conditions/29348)
**Author:** [@klaasvna](https://forum.mautic.org/u/klaasvna)\ **Replies:** 8\ **Last updated:** [September 19, 2023, 10:50am UTC](https://forum.mautic.org/t/campaing-with-form-field-conditions/29348 "2023-09-19T10:50:05Z")
My Mautic version is: 4.4.10 Hi There, I’m trying to set up a campaign. The form has a select field where people can select one of four products to receive a whitepaper from. In the campaign I have set up several condi… --- ## [Campaigns not working properly](https://forum.mautic.org/t/campaigns-not-working-properly/24815)
**Author:** [@mrik007](https://forum.mautic.org/u/mrik007)\ **Replies:** 8\ **Last updated:** [September 19, 2023, 10:18am UTC](https://forum.mautic.org/t/campaigns-not-working-properly/24815 "2023-09-19T10:18:38Z")
Your software My PHP version is : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (del… [Previous page](https://forum.mautic.org/c/support/8.md?page=58) [Next page](https://forum.mautic.org/c/support/8.md?page=60)