# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=6 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 7 --- ## [Update from 4.12 to 4.13 fails with ZIP archive could not be found](https://forum.mautic.org/t/update-from-4-12-to-4-13-fails-with-zip-archive-could-not-be-found/33665)
**Author:** [@dannyb](https://forum.mautic.org/u/dannyb)\ **Replies:** 2\ **Last updated:** [November 14, 2025, 11:12am UTC](https://forum.mautic.org/t/update-from-4-12-to-4-13-fails-with-zip-archive-could-not-be-found/33665 "2025-11-14T11:12:40Z")
Your software My PHP version is : PHP 8.3.6 (cli) My MariaDB version is : mariadb Ver 15.1 Distrib 10.6.18-MariaDB Updating/Installing Errors I am: Updating Upgrading via: Command Line Your problem My problem is … --- ## [Emails are not sending but test email goes fine](https://forum.mautic.org/t/emails-are-not-sending-but-test-email-goes-fine/36887)
**Author:** [@pratikkinage](https://forum.mautic.org/u/pratikkinage)\ **Replies:** 3\ **Last updated:** [November 14, 2025, 5:57am UTC](https://forum.mautic.org/t/emails-are-not-sending-but-test-email-goes-fine/36887 "2025-11-14T05:57:14Z")
Hello Team, I am using 6.0.6 version of Mautic. Installed via Coolify and Docker compose. I have added my AWS SES SMTP and test email goes fine. But when I send a campaign or even send a custom email to specific contac… --- ## [SendGrid Glitch (Clicks Everything) ? But then other clicks work perfect in Campaign Stats?](https://forum.mautic.org/t/sendgrid-glitch-clicks-everything-but-then-other-clicks-work-perfect-in-campaign-stats/36895)
**Author:** [@mybpoconsultant](https://forum.mautic.org/u/mybpoconsultant)\ **Replies:** 0\ **Last updated:** [November 13, 2025, 1:00pm UTC](https://forum.mautic.org/t/sendgrid-glitch-clicks-everything-but-then-other-clicks-work-perfect-in-campaign-stats/36895 "2025-11-13T13:00:26Z")
Your software My Mautic version is: 6.06 (Trusted Coolify 1 Click Install Stack on Ubuntu 22.04) PHP version is: 8.3.26 My Database type and version is: mysql:8.0’ Special Note: I used a trusted 1 click install from … --- ## [Mautic shows "The Site is currently offline due to encountering an error" after upgrade from 4.4 to 5.1](https://forum.mautic.org/t/mautic-shows-the-site-is-currently-offline-due-to-encountering-an-error-after-upgrade-from-4-4-to-5-1/33358)
**Author:** [@Joseph08](https://forum.mautic.org/u/Joseph08)\ **Replies:** 13\ **Last updated:** [November 11, 2025, 10:20am UTC](https://forum.mautic.org/t/mautic-shows-the-site-is-currently-offline-due-to-encountering-an-error-after-upgrade-from-4-4-to-5-1/33358 "2025-11-11T10:20:59Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.2 - tried 8.0 and 8.1 as well. My Database type and version is: Mysql 5.7 and tried 8.0 as well OS : Centos running cpanel. Tried on Alma Linux as well. … --- ## [Can't set translation parent when creating segment emails via API](https://forum.mautic.org/t/cant-set-translation-parent-when-creating-segment-emails-via-api/36876)
**Author:** [@christian\_p](https://forum.mautic.org/u/christian_p)\ **Replies:** 2\ **Last updated:** [November 10, 2025, 11:44am UTC](https://forum.mautic.org/t/cant-set-translation-parent-when-creating-segment-emails-via-api/36876 "2025-11-10T11:44:56Z")
Your software My Mautic version is: v5.2.8 My PHP version is: 8.3.26 My Database type and version is: MariaDB 10.6.23 Your problem My problem is: I’m trying to programmatically create translated newsletter emails (s… --- ## [GrapeJSBuilder Error 404 when opening Generator](https://forum.mautic.org/t/grapejsbuilder-error-404-when-opening-generator/36860)
**Author:** [@gvvaillant](https://forum.mautic.org/u/gvvaillant)\ **Replies:** 0\ **Last updated:** [November 5, 2025, 2:13pm UTC](https://forum.mautic.org/t/grapejsbuilder-error-404-when-opening-generator/36860 "2025-11-05T14:13:17Z")
Your software My Mautic version is: 5.2.8 My PHP version is: 8.1 My Database type and version is: Mariadb 10.5 My mautic is installed in subDirectory, everything is working except Grapejs. Your problem My problem i… --- ## [All image URLs are missing the protocol](https://forum.mautic.org/t/all-image-urls-are-missing-the-protocol/36767)
**Author:** [@mreh](https://forum.mautic.org/u/mreh)\ **Replies:** 5\ **Last updated:** [November 4, 2025, 5:43pm UTC](https://forum.mautic.org/t/all-image-urls-are-missing-the-protocol/36767 "2025-11-04T17:43:45Z")
Your software My Mautic version is: 5.2.8 My PHP version is: 8.3.26 My Database type and version is: MySQL 8.4.7 Your problem My problem is: All image URLs in the email builder are missing the protocol from the Sit… --- ## [How does the landing page show user's email?](https://forum.mautic.org/t/how-does-the-landing-page-show-users-email/36832)
**Author:** [@xuchen](https://forum.mautic.org/u/xuchen)\ **Replies:** 0\ **Last updated:** [November 2, 2025, 2:58pm UTC](https://forum.mautic.org/t/how-does-the-landing-page-show-users-email/36832 "2025-11-02T14:58:12Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 21 My Database type and version is: MySQL, 9.5 Your problem My problem is: How do I encode a visitor’s email on a landing page? I’ve tried: {contactfiel… --- ## [Mautic 6.0.6 version - Campaigns are not working](https://forum.mautic.org/t/mautic-6-0-6-version-campaigns-are-not-working/36805)
**Author:** [@veeravenkatasai](https://forum.mautic.org/u/veeravenkatasai)\ **Replies:** 0\ **Last updated:** [October 29, 2025, 3:01pm UTC](https://forum.mautic.org/t/mautic-6-0-6-version-campaigns-are-not-working/36805 "2025-10-29T15:01:10Z")
Your software My Mautic version is: 6.06 My PHP version is: 8.4 My Database type and version is: 8.0.43-0ubuntu0.24.04.2, pdo\_mysql Your problem My problem is: Campaigs are not working. I am trying to send the camp… --- ## [I can't sent e-mails, I get error code about authentication](https://forum.mautic.org/t/i-cant-sent-e-mails-i-get-error-code-about-authentication/36555)
**Author:** [@rowena](https://forum.mautic.org/u/rowena)\ **Replies:** 2\ **Last updated:** [October 29, 2025, 6:25am UTC](https://forum.mautic.org/t/i-cant-sent-e-mails-i-get-error-code-about-authentication/36555 "2025-10-29T06:25:08Z")
Your software My Mautic version is: v6.0.4 My PHP version is: 8.3.6 My Database type and version is: Doctrine driver pdo\_mysql, 10.11.13-MariaDB-0ubuntu0.24.04.1 Your problem My problem is: I cannot sent e-mails, I … --- ## [URL Links from tokens turn into x-webdoc](https://forum.mautic.org/t/url-links-from-tokens-turn-into-x-webdoc/36788)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 1\ **Last updated:** [October 29, 2025, 4:11am UTC](https://forum.mautic.org/t/url-links-from-tokens-turn-into-x-webdoc/36788 "2025-10-29T04:11:50Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: MariaDB Operator Your problem My problem is: Emails from Mautic are turning URLs into x-webdoc code instead of keeping … --- ## [Cannot Browse/Load Remote S3 Assets (Mautic 6.0.4) - Clicking Amazon S3 does nothing](https://forum.mautic.org/t/cannot-browse-load-remote-s3-assets-mautic-6-0-4-clicking-amazon-s3-does-nothing/36792)
**Author:** [@elkinvar](https://forum.mautic.org/u/elkinvar)\ **Replies:** 0\ **Last updated:** [October 28, 2025, 11:21pm UTC](https://forum.mautic.org/t/cannot-browse-load-remote-s3-assets-mautic-6-0-4-clicking-amazon-s3-does-nothing/36792 "2025-10-28T23:21:12Z")
Your software My Mautic version is: 6.0.4 My PHP version is: NGINX My Database type and version is: 8.1 Your problem Hello Community, I’m experiencing an issue with the “Browse Remote Files” feature for S3 in Mauti… --- ## [Bug: Company Field Empty and Uneditable in Contact Records After Import](https://forum.mautic.org/t/bug-company-field-empty-and-uneditable-in-contact-records-after-import/36771)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 7\ **Last updated:** [October 28, 2025, 4:28pm UTC](https://forum.mautic.org/t/bug-company-field-empty-and-uneditable-in-contact-records-after-import/36771 "2025-10-28T16:28:36Z")
Description: After importing companies and contacts into the production system, many contacts show an empty company field, and the field cannot be edited. The issue does not occur in the test environment. Steps to Repr… --- ## [Bug: Editing a Contact Custom Field Removes Associated Company](https://forum.mautic.org/t/bug-editing-a-contact-custom-field-removes-associated-company/36764)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 4\ **Last updated:** [October 24, 2025, 1:04pm UTC](https://forum.mautic.org/t/bug-editing-a-contact-custom-field-removes-associated-company/36764 "2025-10-24T13:04:34Z")
Mautic Version: 6.0.3 Summary When editing a contact in the production instance and adding or updating a value in a custom field, the associated Company value is lost after clicking Save and Close. The test instance … --- ## [Issue trying to import on mautic 5.1.1](https://forum.mautic.org/t/issue-trying-to-import-on-mautic-5-1-1/34165)
**Author:** [@killmasta93](https://forum.mautic.org/u/killmasta93)\ **Replies:** 8\ **Last updated:** [October 23, 2025, 4:20pm UTC](https://forum.mautic.org/t/issue-trying-to-import-on-mautic-5-1-1/34165 "2025-10-23T16:20:17Z")
Your software My Mautic version is: 5.1.1 My PHP version is: PHP 8.1.29 My Database type and version is: mysql Your problem My problem is: Currently trying to import in the backround These errors are showing in t… --- ## [Mautic Redirect Loop](https://forum.mautic.org/t/mautic-redirect-loop/16990)
**Author:** [@codes9](https://forum.mautic.org/u/codes9)\ **Replies:** 10\ **Last updated:** [October 16, 2025, 3:37pm UTC](https://forum.mautic.org/t/mautic-redirect-loop/16990 "2025-10-16T15:37:51Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.4 My Database type and version is: 10.3.25 Your problem After Cache clear Mautic get’s stuck in a 302 redirect loop. https://www.redirect-checker.org/ … --- ## [UTC\_Timestamp different from System Time](https://forum.mautic.org/t/utc-timestamp-different-from-system-time/23326)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [October 14, 2025, 8:30pm UTC](https://forum.mautic.org/t/utc-timestamp-different-from-system-time/23326 "2025-10-14T20:30:17Z")
I noticed that when Mautic writes to the database it uses UTC\_Timestamp and not system time. What this does is write the time/date differently from both mysql now() time and system time. Example: This campaign has thr… --- ## [GrapesJSBuilder works for Email but not for Landing Pages](https://forum.mautic.org/t/grapesjsbuilder-works-for-email-but-not-for-landing-pages/36713)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 2\ **Last updated:** [October 13, 2025, 4:54pm UTC](https://forum.mautic.org/t/grapesjsbuilder-works-for-email-but-not-for-landing-pages/36713 "2025-10-13T16:54:27Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: mariadb operator 11.8.2-MariaDB-ubu2404 Your problem My problem is: Landing pages using GrapesJS builder fail to load w… --- ## [Cannot send emails to contacts with AWS SES plugin](https://forum.mautic.org/t/cannot-send-emails-to-contacts-with-aws-ses-plugin/35092)
**Author:** [@mpalatuccieng](https://forum.mautic.org/u/mpalatuccieng)\ **Replies:** 5\ **Last updated:** [October 9, 2025, 11:55pm UTC](https://forum.mautic.org/t/cannot-send-emails-to-contacts-with-aws-ses-plugin/35092 "2025-10-09T23:55:31Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.1.31 Your problem My problem is: I installed mautic using the example docker-compose from the repository: docker-mautic/examples/fpm-nginx at mautic5 · … --- ## [MySql Access Denied with password issue](https://forum.mautic.org/t/mysql-access-denied-with-password-issue/36692)
**Author:** [@cleverpatrick](https://forum.mautic.org/u/cleverpatrick)\ **Replies:** 6\ **Last updated:** [October 9, 2025, 3:01pm UTC](https://forum.mautic.org/t/mysql-access-denied-with-password-issue/36692 "2025-10-09T15:01:00Z")
Trying to get a basic mautic instance running on my local machine using docker desktop. Using the basic docker-compose example from github, here is my docker-compose.yml: name: xxxx-yyyy-services volumes: xxyy-data: … --- ## [Location is not set to contact](https://forum.mautic.org/t/location-is-not-set-to-contact/35502)
**Author:** [@n.louahedj](https://forum.mautic.org/u/n.louahedj)\ **Replies:** 3\ **Last updated:** [October 8, 2025, 2:52pm UTC](https://forum.mautic.org/t/location-is-not-set-to-contact/35502 "2025-10-08T14:52:26Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.3.19 Your problem My problem is: I am using GeoLite2 City, the database is being downloaded normally (via cron job everyday), but contacts (identified an… --- ## [Best way to design responsive forms in Mautic 6](https://forum.mautic.org/t/best-way-to-design-responsive-forms-in-mautic-6/36698)
**Author:** [@joelh](https://forum.mautic.org/u/joelh)\ **Replies:** 2\ **Last updated:** [October 8, 2025, 3:35am UTC](https://forum.mautic.org/t/best-way-to-design-responsive-forms-in-mautic-6/36698 "2025-10-08T03:35:02Z")
I’m curious to know what the recommended method is for designing two-column responsive forms in Mautic v6. Are there any plugin recommendations, or can this be achieved with themes? --- ## [Website Tracking and Form Integration Not Working Properly with Mautic](https://forum.mautic.org/t/website-tracking-and-form-integration-not-working-properly-with-mautic/36678)
**Author:** [@joephill32](https://forum.mautic.org/u/joephill32)\ **Replies:** 3\ **Last updated:** [October 8, 2025, 12:28am UTC](https://forum.mautic.org/t/website-tracking-and-form-integration-not-working-properly-with-mautic/36678 "2025-10-08T00:28:10Z")
Hi everyone, I’ve been trying to integrate my website with Mautic to better track visitors, manage leads, and run automated email campaigns. My website focuses on restaurant-related content (mainly Texas Roadhouse menus,… --- ## [Form attachment not visible to recipient](https://forum.mautic.org/t/form-attachment-not-visible-to-recipient/36659)
**Author:** [@jokajaa](https://forum.mautic.org/u/jokajaa)\ **Replies:** 5\ **Last updated:** [October 8, 2025, 12:13am UTC](https://forum.mautic.org/t/form-attachment-not-visible-to-recipient/36659 "2025-10-08T00:13:23Z")
Your software My Mautic version is: v5.2.6 My PHP version is: 8.3.21 My Database type and version is: 10.11.8-MariaDB-0ubuntu0.24.04.1-log Your problem My problem is: Our client is using a form that allows a file to… --- ## [Auto fill data for checkbox group in forms no longer works in mautic 5.x](https://forum.mautic.org/t/auto-fill-data-for-checkbox-group-in-forms-no-longer-works-in-mautic-5-x/36696)
**Author:** [@myusername](https://forum.mautic.org/u/myusername)\ **Replies:** 0\ **Last updated:** [October 6, 2025, 12:54pm UTC](https://forum.mautic.org/t/auto-fill-data-for-checkbox-group-in-forms-no-longer-works-in-mautic-5-x/36696 "2025-10-06T12:54:01Z")
My Mautic version is: 5.2.8 My PHP version is: 8.3.25 My Database type and version is: MySQL 8.0.41 My problem is: In Mautic 4 in forms (for example, a preference form), it was possible to map checkbox groups with a … --- ## [Formatting breaks when importing an email template to direct email to contact](https://forum.mautic.org/t/formatting-breaks-when-importing-an-email-template-to-direct-email-to-contact/36695)
**Author:** [@jakub.hrabek](https://forum.mautic.org/u/jakub.hrabek)\ **Replies:** 0\ **Last updated:** [October 6, 2025, 12:42pm UTC](https://forum.mautic.org/t/formatting-breaks-when-importing-an-email-template-to-direct-email-to-contact/36695 "2025-10-06T12:42:37Z")
Your software My Mautic version is: 5.x and 6.x series My PHP version is: 8.2.29 (Not relevant) My Database type and version is: MySQL 8.0.28 (Not relevant) Your problem Hello Mautic team, after choosing a Contact … --- ## [Exporting large contact lists from FluentCRM to import into Mautic takes too long](https://forum.mautic.org/t/exporting-large-contact-lists-from-fluentcrm-to-import-into-mautic-takes-too-long/36687)
**Author:** [@rahulk](https://forum.mautic.org/u/rahulk)\ **Replies:** 0\ **Last updated:** [October 6, 2025, 4:23am UTC](https://forum.mautic.org/t/exporting-large-contact-lists-from-fluentcrm-to-import-into-mautic-takes-too-long/36687 "2025-10-06T04:23:58Z")
Hi everyone, We’re in the process of migrating a large contact database from FluentCRM to Mautic, but we’re facing a major challenge with export and import times. Here’s our setup: Server: 4-core, 8 GB RAM PHP me… --- ## [Getting 500 internal error when i click on submitt form](https://forum.mautic.org/t/getting-500-internal-error-when-i-click-on-submitt-form/36685)
**Author:** [@jareaba](https://forum.mautic.org/u/jareaba)\ **Replies:** 0\ **Last updated:** [October 5, 2025, 10:54pm UTC](https://forum.mautic.org/t/getting-500-internal-error-when-i-click-on-submitt-form/36685 "2025-10-05T22:54:44Z")
Your software My Mautic version is: latest My PHP version is: 8 My Database type and version is: Your problem My problem is: i have created a form and email then embedded the form using home code on my wordpress web… --- ## [Problems do Salve New Dashboard](https://forum.mautic.org/t/problems-do-salve-new-dashboard/36673)
**Author:** [@rafaelferrari](https://forum.mautic.org/u/rafaelferrari)\ **Replies:** 1\ **Last updated:** [October 5, 2025, 3:14pm UTC](https://forum.mautic.org/t/problems-do-salve-new-dashboard/36673 "2025-10-05T15:14:21Z")
Your software My Mautic version is: 6.0.5 My PHP version is: 8.3.25 My Database type and version is: 10.6.23-MariaDB-ubu2204 Your problem My problem is: My changes on dashboard don’t be saved and go back to default … --- ## [Login\_check SSL issue with Reverse Proxy](https://forum.mautic.org/t/login-check-ssl-issue-with-reverse-proxy/36672)
**Author:** [@corytetraprime](https://forum.mautic.org/u/corytetraprime)\ **Replies:** 1\ **Last updated:** [October 4, 2025, 2:22pm UTC](https://forum.mautic.org/t/login-check-ssl-issue-with-reverse-proxy/36672 "2025-10-04T14:22:00Z")
Greetings and thank you for any assistance! I’ll keep the details to the concise info but please feel free to ask any deeper questions. Architecture Hyper-V virtual machines running on a Windows 11 host. All VMs are U… [Previous page](https://forum.mautic.org/c/support/8.md?page=5) [Next page](https://forum.mautic.org/c/support/8.md?page=7)