# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=60 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 61 --- ## [Email Hosting Provider](https://forum.mautic.org/t/email-hosting-provider/29347)
**Author:** [@riverbear](https://forum.mautic.org/u/riverbear)\ **Replies:** 1\ **Last updated:** [September 19, 2023, 9:12am UTC](https://forum.mautic.org/t/email-hosting-provider/29347 "2023-09-19T09:12:14Z")
Would anyone be willing to recommend a reasonably priced email hosting provider for our Mautic install? Any responses are appreciated. Thank you, Beau --- ## [Contacts get added, visible in campaign, but no actions are triggered or pending](https://forum.mautic.org/t/contacts-get-added-visible-in-campaign-but-no-actions-are-triggered-or-pending/29297)
**Author:** [@rajeshjsl3](https://forum.mautic.org/u/rajeshjsl3)\ **Replies:** 8\ **Last updated:** [September 19, 2023, 5:36am UTC](https://forum.mautic.org/t/contacts-get-added-visible-in-campaign-but-no-actions-are-triggered-or-pending/29297 "2023-09-19T05:36:15Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 8.0.30 My Database type and version is: 10.6.12-MariaDB Your problem My problem is: Campaign doesn’t trigger “send email” or any actions per see. Conta… --- ## [A/B Campaign](https://forum.mautic.org/t/a-b-campaign/29265)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [September 18, 2023, 2:22pm UTC](https://forum.mautic.org/t/a-b-campaign/29265 "2023-09-18T14:22:41Z")
Hi, everyone, Mautic Documentation on how to configure an A/B marketing campaign? Regards, Hal --- ## [Emoji in subject line differs when using campaigns](https://forum.mautic.org/t/emoji-in-subject-line-differs-when-using-campaigns/29335)
**Author:** [@anders](https://forum.mautic.org/u/anders)\ **Replies:** 2\ **Last updated:** [September 18, 2023, 10:27am UTC](https://forum.mautic.org/t/emoji-in-subject-line-differs-when-using-campaigns/29335 "2023-09-18T10:27:06Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4.33 My Database type and version is: 10.11.5-MariaDB-1:10.11.5+maria~ubu2204 Your problem My problem is: Hi! I believe I’ve read all of the threads… --- ## [Restrict backend access to only certain IP](https://forum.mautic.org/t/restrict-backend-access-to-only-certain-ip/29205)
**Author:** [@carlosatfongo](https://forum.mautic.org/u/carlosatfongo)\ **Replies:** 4\ **Last updated:** [September 17, 2023, 7:54pm UTC](https://forum.mautic.org/t/restrict-backend-access-to-only-certain-ip/29205 "2023-09-17T19:54:20Z")
Your software My Mautic version is: 4.4.9 My PHP versions is: 8.0.30 My Database type and version is: 10.6.12-MariaDB Your problem My problem is: I would like to block the access to the login page and only allow our… --- ## [Does the API user have to have full system access?](https://forum.mautic.org/t/does-the-api-user-have-to-have-full-system-access/29308)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 1\ **Last updated:** [September 17, 2023, 6:24pm UTC](https://forum.mautic.org/t/does-the-api-user-have-to-have-full-system-access/29308 "2023-09-17T18:24:55Z")
I’ve created a role specifically for the API user to limit possible security issues. However, even with all boxes checked, it’s unable to connect to Mautic, producing a 401 access denied error, unless granted full access… --- ## [Search result with matching landing page name generating fatal error](https://forum.mautic.org/t/search-result-with-matching-landing-page-name-generating-fatal-error/29317)
**Author:** [@mauticdeveloper](https://forum.mautic.org/u/mauticdeveloper)\ **Replies:** 1\ **Last updated:** [September 17, 2023, 6:16pm UTC](https://forum.mautic.org/t/search-result-with-matching-landing-page-name-generating-fatal-error/29317 "2023-09-17T18:16:43Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4 My Database type and version is: MariaDb Your problem My problem is: Global search generating error when search query matches landing pages name. Th… --- ## [Unsubscription Webform](https://forum.mautic.org/t/unsubscription-webform/29322)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [September 17, 2023, 3:15pm UTC](https://forum.mautic.org/t/unsubscription-webform/29322 "2023-09-17T15:15:58Z")
EasyApache 4 \*\*My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Instruc… --- ## [Send e-mails error on campaigns](https://forum.mautic.org/t/send-e-mails-error-on-campaigns/29305)
**Author:** [@joao.junior](https://forum.mautic.org/u/joao.junior)\ **Replies:** 1\ **Last updated:** [September 15, 2023, 8:02pm UTC](https://forum.mautic.org/t/send-e-mails-error-on-campaigns/29305 "2023-09-15T20:02:32Z")
Your software My Mautic version is: 4.6 My PHP version is: 7.4.33 My Database type and version is: 8.0.32 Your problem My problem is: I create the campaigns but the emails are not sent. Even though we insert everyt… --- ## [Publish toggle bug in 4.4.9 and 10?](https://forum.mautic.org/t/publish-toggle-bug-in-4-4-9-and-10/29278)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 3\ **Last updated:** [September 15, 2023, 6:48am UTC](https://forum.mautic.org/t/publish-toggle-bug-in-4-4-9-and-10/29278 "2023-09-15T06:48:10Z")
Your software My Mautic version is: 4.4.9 and 4.4.10 My PHP version is: 7.4 My Database type and version is: MariaDB In the list of either segments, forms or emails the toggle switch to publish is not working. It wor… --- ## [Automatically fetching IP lookup data failed with Mautic](https://forum.mautic.org/t/automatically-fetching-ip-lookup-data-failed-with-mautic/29300)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [September 14, 2023, 9:54pm UTC](https://forum.mautic.org/t/automatically-fetching-ip-lookup-data-failed-with-mautic/29300 "2023-09-14T21:54:49Z")
EasyApache 4 \*\*My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi, everyone, How do… --- ## [Dynamic Content Blocks issues](https://forum.mautic.org/t/dynamic-content-blocks-issues/29114)
**Author:** [@siteleas](https://forum.mautic.org/u/siteleas)\ **Replies:** 3\ **Last updated:** [September 14, 2023, 8:20pm UTC](https://forum.mautic.org/t/dynamic-content-blocks-issues/29114 "2023-09-14T20:20:11Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 7.4.33 My Database type and version is: 5.7.41 Your problem My problem is: Hey there. Having issues with dynamic content blocks. Here is the issue: I h… --- ## [Client support email handeing (Case manegment)](https://forum.mautic.org/t/client-support-email-handeing-case-manegment/29078)
**Author:** [@indra](https://forum.mautic.org/u/indra)\ **Replies:** 8\ **Last updated:** [September 14, 2023, 3:45pm UTC](https://forum.mautic.org/t/client-support-email-handeing-case-manegment/29078 "2023-09-14T15:45:57Z")
How to handle support emails? When I have support@abc.com and client send about something to that email, create a token then send auto reply to client with token number. Token number means case number or ticket number. … --- ## [Cron Jobs Issues with Mautic](https://forum.mautic.org/t/cron-jobs-issues-with-mautic/29270)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 5\ **Last updated:** [September 14, 2023, 2:25pm UTC](https://forum.mautic.org/t/cron-jobs-issues-with-mautic/29270 "2023-09-14T14:25:44Z")
EasyApache 4 \*\*My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi, everyone, Are we… --- ## [Cron Job Error Messages](https://forum.mautic.org/t/cron-job-error-messages/29285)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [September 14, 2023, 1:47pm UTC](https://forum.mautic.org/t/cron-job-error-messages/29285 "2023-09-14T13:47:14Z")
EasyApache 4 \*\*My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi, everyone, Cron J… --- ## [Measure the activity of a segment : opening rate/segment?](https://forum.mautic.org/t/measure-the-activity-of-a-segment-opening-rate-segment/29275)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 0\ **Last updated:** [September 13, 2023, 8:03am UTC](https://forum.mautic.org/t/measure-the-activity-of-a-segment-opening-rate-segment/29275 "2023-09-13T08:03:41Z")
Hello, I have the statistics and the opening rate of each of my email, but I would actually like to know more about how a segment is “active” or reacting to the campaigns. So far, I can only have the points and the las… --- ## [Segmenting New Contacts](https://forum.mautic.org/t/segmenting-new-contacts/29254)
**Author:** [@Plentyflow](https://forum.mautic.org/u/Plentyflow)\ **Replies:** 3\ **Last updated:** [September 13, 2023, 6:50am UTC](https://forum.mautic.org/t/segmenting-new-contacts/29254 "2023-09-13T06:50:54Z")
Is there a way to automatically add new contacts collected via a form to a segment? I understand how to go to “Contacts” and add then manually to a segment, but how do I send contacts straight to a segment once they fil… --- ## [Point Trigger to campaign is not working](https://forum.mautic.org/t/point-trigger-to-campaign-is-not-working/29271)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 0\ **Last updated:** [September 13, 2023, 2:37am UTC](https://forum.mautic.org/t/point-trigger-to-campaign-is-not-working/29271 "2023-09-13T02:37:08Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8 My Database type and version is: Your problem My problem is: configuring point trigger to campaign isn’t working These errors are showing in the log: \[… --- ## [Log error: campaign\_lead\_event\_failed\_log](https://forum.mautic.org/t/log-error-campaign-lead-event-failed-log/23133)
**Author:** [@floeby](https://forum.mautic.org/u/floeby)\ **Replies:** 1\ **Last updated:** [September 12, 2023, 6:37pm UTC](https://forum.mautic.org/t/log-error-campaign-lead-event-failed-log/23133 "2023-09-12T18:37:21Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 My Database type and version is: 10.4.24-MariaDB-cll-lve Your problem My problem is: I am creating mautic install from scratch. Tried running a campa… --- ## [View contacts hits and interactions for a specific external page](https://forum.mautic.org/t/view-contacts-hits-and-interactions-for-a-specific-external-page/29231)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 0\ **Last updated:** [September 9, 2023, 8:12am UTC](https://forum.mautic.org/t/view-contacts-hits-and-interactions-for-a-specific-external-page/29231 "2023-09-09T08:12:56Z")
My PHP version is : 7.4 Mautic 3.3 My problem is : I need to filter out contacts hits or interactions with a specific external page. Is there anyone who can suggest a MySQL query appropriate to this case? Are you aw… --- ## [Is conditional description area form field possible?](https://forum.mautic.org/t/is-conditional-description-area-form-field-possible/29236)
**Author:** [@captainmorgan](https://forum.mautic.org/u/captainmorgan)\ **Replies:** 2\ **Last updated:** [September 11, 2023, 11:06pm UTC](https://forum.mautic.org/t/is-conditional-description-area-form-field-possible/29236 "2023-09-11T23:06:53Z")
My Mautic version is: 4.4.9 My PHP version is: 8.0 I have a contact form. The first field is a drop down where the user can select the subject they want to discuss. When they select technical support I want to hide all… --- ## [Dynamic Content: Using a "URL" custom field token as the src in an img tag](https://forum.mautic.org/t/dynamic-content-using-a-url-custom-field-token-as-the-src-in-an-img-tag/29229)
**Author:** [@ericgr](https://forum.mautic.org/u/ericgr)\ **Replies:** 3\ **Last updated:** [September 11, 2023, 5:50pm UTC](https://forum.mautic.org/t/dynamic-content-using-a-url-custom-field-token-as-the-src-in-an-img-tag/29229 "2023-09-11T17:50:10Z")
Your software My Mautic version is: 3.43 My PHP version is: 7.4 My Database type and version is: MariaDB Your problem My problem is: As part of a campaign I’m using Dynamic Content embedded on a Wordpress site. The… --- ## [Some questions about campaigns](https://forum.mautic.org/t/some-questions-about-campaigns/29239)
**Author:** [@francoissouza](https://forum.mautic.org/u/francoissouza)\ **Replies:** 1\ **Last updated:** [September 11, 2023, 3:30pm UTC](https://forum.mautic.org/t/some-questions-about-campaigns/29239 "2023-09-11T15:30:37Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 8.0.26 My Database type and version is: MySQL 10.6.11-MariaDB-cll-lve Your problem My problem is: I have doubts about how the created campaign works. Ple… --- ## [Where can I see who cancelled the newsletter subscription?](https://forum.mautic.org/t/where-can-i-see-who-cancelled-the-newsletter-subscription/29243)
**Author:** [@hkwa](https://forum.mautic.org/u/hkwa)\ **Replies:** 1\ **Last updated:** [September 11, 2023, 1:33pm UTC](https://forum.mautic.org/t/where-can-i-see-who-cancelled-the-newsletter-subscription/29243 "2023-09-11T13:33:28Z")
Your software My Mautic version is: v4.1.2 My PHP version is: 7.4.26 My Database type and version is: 5.7.40-0ubuntu0.18.04.1-log Your problem My problem is: My problem that I would like to know who cancelled the ne… --- ## [E-mail sections are aligned horizontally in inbox](https://forum.mautic.org/t/e-mail-sections-are-aligned-horizontally-in-inbox/29244)
**Author:** [@chiefofthehive](https://forum.mautic.org/u/chiefofthehive)\ **Replies:** 0\ **Last updated:** [September 11, 2023, 11:31am UTC](https://forum.mautic.org/t/e-mail-sections-are-aligned-horizontally-in-inbox/29244 "2023-09-11T11:31:06Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4 My Database type and version is: MySQL Your problem My problem is: I made an email in Paprika Theme, and everything looks fine in the builder and in t… --- ## [SMS configuration help](https://forum.mautic.org/t/sms-configuration-help/29238)
**Author:** [@bobkitz](https://forum.mautic.org/u/bobkitz)\ **Replies:** 1\ **Last updated:** [September 11, 2023, 12:34am UTC](https://forum.mautic.org/t/sms-configuration-help/29238 "2023-09-11T00:34:05Z")
Your software My Mautic version is: 0.4.4.10 My PHP version is: 8.0.29 My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04. Your problem My problem is: SMS messages are not being sent. I’ve set up a camp… --- ## [Company Token Custom Fields not displaying in Dynamic Content block](https://forum.mautic.org/t/company-token-custom-fields-not-displaying-in-dynamic-content-block/29237)
**Author:** [@ericgr](https://forum.mautic.org/u/ericgr)\ **Replies:** 0\ **Last updated:** [September 10, 2023, 8:06pm UTC](https://forum.mautic.org/t/company-token-custom-fields-not-displaying-in-dynamic-content-block/29237 "2023-09-10T20:06:45Z")
Your software My Mautic version is: 3.43 My PHP version is: 7.8 My Database type and version is: mariadb Your problem My problem is: I originally thought this was a problem of quotes in the img src attribute. Now … --- ## [Mautic Dashboard Keeps Loading and Not Showing the Data](https://forum.mautic.org/t/mautic-dashboard-keeps-loading-and-not-showing-the-data/29219)
**Author:** [@atharvit](https://forum.mautic.org/u/atharvit)\ **Replies:** 1\ **Last updated:** [September 9, 2023, 12:27am UTC](https://forum.mautic.org/t/mautic-dashboard-keeps-loading-and-not-showing-the-data/29219 "2023-09-09T00:27:32Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 8.0.28 My Database type and version is: MySQL Your problem My problem is: After login Dashboard is keeps on loading and non of the left menu items after … --- ## [Mautic campaign Webhooks](https://forum.mautic.org/t/mautic-campaign-webhooks/12326)
**Author:** [@Radek](https://forum.mautic.org/u/Radek)\ **Replies:** 10\ **Last updated:** [September 8, 2023, 7:06pm UTC](https://forum.mautic.org/t/mautic-campaign-webhooks/12326 "2023-09-08T19:06:04Z")
Hello, I see now you can use webhooks in the campaigns. I can see, that you can specify the headers / data for the request FROM mautic, to the webhook endpoint. I can’t find an option / documentation clarifying whether… --- ## [Unsubscribe Link to Amazon SES](https://forum.mautic.org/t/unsubscribe-link-to-amazon-ses/29225)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 3\ **Last updated:** [September 8, 2023, 1:17pm UTC](https://forum.mautic.org/t/unsubscribe-link-to-amazon-ses/29225 "2023-09-08T13:17:03Z")
Hi everyone, Within Mautic | Configuration | Email Settings | Unsubscribe settings: How do I configure my custom connection settings linked to Amazon SES/SNS? Regards, Hal [Previous page](https://forum.mautic.org/c/support/8.md?page=59) [Next page](https://forum.mautic.org/c/support/8.md?page=61)