# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=62 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 63 --- ## [I can't see the progress of my campaigns](https://forum.mautic.org/t/i-cant-see-the-progress-of-my-campaigns/29093)
**Author:** [@timbestdeals](https://forum.mautic.org/u/timbestdeals)\ **Replies:** 6\ **Last updated:** [August 29, 2023, 10:08am UTC](https://forum.mautic.org/t/i-cant-see-the-progress-of-my-campaigns/29093 "2023-08-29T10:08:47Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0 My Database type and version is: MySql 10.3 Your problem My problem is: I can’t see the progress of my campaigns ( actions / decisions, contacts don’… --- ## [ReferenceError: Mautic is not defined](https://forum.mautic.org/t/referenceerror-mautic-is-not-defined/9720)
**Author:** [@goranculibrk](https://forum.mautic.org/u/goranculibrk)\ **Replies:** 12\ **Last updated:** [August 28, 2023, 4:27pm UTC](https://forum.mautic.org/t/referenceerror-mautic-is-not-defined/9720 "2023-08-28T16:27:17Z")
I started getting this weird problem, which kinda breaks my Mautic dashboard by not showing graphs, or calendar. Code: segments:931 Uncaught ReferenceError: Mautic is not defined at segments:931 Has anyone enco… --- ## [How to display multi-select values as a list in an email?](https://forum.mautic.org/t/how-to-display-multi-select-values-as-a-list-in-an-email/29082)
**Author:** [@ilo](https://forum.mautic.org/u/ilo)\ **Replies:** 0\ **Last updated:** [August 28, 2023, 5:45am UTC](https://forum.mautic.org/t/how-to-display-multi-select-values-as-a-list-in-an-email/29082 "2023-08-28T05:45:58Z")
Is there any way I can change how the multi-select field is displayed in an email? I am using the contactfield token in an email template (built with grapejs builder). All the values are displayed, separated by “|”. I w… --- ## [Unsubscribe link not working (sometimes)](https://forum.mautic.org/t/unsubscribe-link-not-working-sometimes/28992)
**Author:** [@jtimana](https://forum.mautic.org/u/jtimana)\ **Replies:** 4\ **Last updated:** [August 25, 2023, 2:58pm UTC](https://forum.mautic.org/t/unsubscribe-link-not-working-sometimes/28992 "2023-08-25T14:58:52Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0 My Database type and version is: mariadb 10.6 Your problem My problem is: Sometimes the unsubscribe link fails and I get an error 500. This happens on… --- ## [Update contacts](https://forum.mautic.org/t/update-contacts/29053)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 1\ **Last updated:** [August 24, 2023, 11:28pm UTC](https://forum.mautic.org/t/update-contacts/29053 "2023-08-24T23:28:23Z")
Hi all, I need to update the contacts I have in Mautic. The problem is that the list that I update from have other contacts as well. Is there any way to run the importer, but only update contacts, not insert new ones? … --- ## [Help with null dates](https://forum.mautic.org/t/help-with-null-dates/29061)
**Author:** [@jhoogs](https://forum.mautic.org/u/jhoogs)\ **Replies:** 0\ **Last updated:** [August 24, 2023, 8:12pm UTC](https://forum.mautic.org/t/help-with-null-dates/29061 "2023-08-24T20:12:52Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.30 My Database type and version is: MySQL 8.0.23 Your problem My problem is: I’m having an issue when trying to apply a filter within segments. I wa… --- ## [Wrong contacts preference center page](https://forum.mautic.org/t/wrong-contacts-preference-center-page/28977)
**Author:** [@wcomartin](https://forum.mautic.org/u/wcomartin)\ **Replies:** 2\ **Last updated:** [August 24, 2023, 2:27pm UTC](https://forum.mautic.org/t/wrong-contacts-preference-center-page/28977 "2023-08-24T14:27:54Z")
Your software My Mautic version is: 4.7 My PHP version is: 7.4.33 My Database type and version is: 10.6.11-MariaDB Your problem My problem is: When a user clicks on a unsubscribe link it shows the wrong contacts pre… --- ## [{contactfield=firstname} not placing contact first name in email campaign?](https://forum.mautic.org/t/contactfield-firstname-not-placing-contact-first-name-in-email-campaign/28967)
**Author:** [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Replies:** 5\ **Last updated:** [August 24, 2023, 1:45pm UTC](https://forum.mautic.org/t/contactfield-firstname-not-placing-contact-first-name-in-email-campaign/28967 "2023-08-24T13:45:45Z")
Your software My Mautic version is: 4.2.0 My PHP version is: My Database type and version is: Your problem My problem is: Using Builder to create email template Hi {contactfield=firstname} | there, not placing cont… --- ## [readCount discrepancy on segment emails](https://forum.mautic.org/t/readcount-discrepancy-on-segment-emails/18214)
**Author:** [@simcen](https://forum.mautic.org/u/simcen)\ **Replies:** 2\ **Last updated:** [August 24, 2023, 12:06pm UTC](https://forum.mautic.org/t/readcount-discrepancy-on-segment-emails/18214 "2023-08-24T12:06:30Z")
Your software My Mautic version is: v3.2.3 My PHP version is: 7.4.13 My Database type and version is: MySQL 5.7 Your problem My problem is: After sending a segment email, I’m noticing a discrepancy between the “rea… --- ## [Mjml dynamic / mjml-html](https://forum.mautic.org/t/mjml-dynamic-mjml-html/25560)
**Author:** [@berndappl](https://forum.mautic.org/u/berndappl)\ **Replies:** 45\ **Last updated:** [August 24, 2023, 11:55am UTC](https://forum.mautic.org/t/mjml-dynamic-mjml-html/25560 "2023-08-24T11:55:37Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4 My Database type and version is: not revelant Your problem My problem is: My problem is, that I don’t have dynamic content in the Email builder if I … --- ## [Stop Mautic from adding contacts from queried form page loads?](https://forum.mautic.org/t/stop-mautic-from-adding-contacts-from-queried-form-page-loads/28969)
**Author:** [@carlosatfongo](https://forum.mautic.org/u/carlosatfongo)\ **Replies:** 5\ **Last updated:** [August 24, 2023, 7:36am UTC](https://forum.mautic.org/t/stop-mautic-from-adding-contacts-from-queried-form-page-loads/28969 "2023-08-24T07:36:48Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 8.0.29 My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04.1 | pdo\_mysql | Doctrine\\DBAL\\Platforms\\MariaDb1027Platform Your problem My proble… --- ## [Import Contacts Semantical Error](https://forum.mautic.org/t/import-contacts-semantical-error/29036)
**Author:** [@candidatehub](https://forum.mautic.org/u/candidatehub)\ **Replies:** 0\ **Last updated:** [August 23, 2023, 12:27pm UTC](https://forum.mautic.org/t/import-contacts-semantical-error/29036 "2023-08-23T12:27:38Z")
Has anyone ever come across this issue when trying to import contacts? (#3) \[Semantical Error\] The annotation “@template” in method Doctrine\\Common\\Collections\\AbstractLazyCollection::contains() was never imported. Did … --- ## [Mautic + Openlitespeed Install and Configuration on VPS](https://forum.mautic.org/t/mautic-openlitespeed-install-and-configuration-on-vps/29035)
**Author:** [@kumiskanan](https://forum.mautic.org/u/kumiskanan)\ **Replies:** 1\ **Last updated:** [August 23, 2023, 11:45am UTC](https://forum.mautic.org/t/mautic-openlitespeed-install-and-configuration-on-vps/29035 "2023-08-23T11:45:13Z")
I’m trying to install and configure mautic and I see that the documentation related to this tutorial is still very minimal, for the masters can you help me or give recommendations regarding this issue. I’m still a newbi… --- ## [Sending transactional mail from third party site](https://forum.mautic.org/t/sending-transactional-mail-from-third-party-site/10580)
**Author:** [@echai](https://forum.mautic.org/u/echai)\ **Replies:** 10\ **Last updated:** [August 23, 2023, 10:12am UTC](https://forum.mautic.org/t/sending-transactional-mail-from-third-party-site/10580 "2023-08-23T10:12:17Z")
Hi, I have an ecommerce site. I am currently sending transactional mails from my server through aws SES. The mails for registration, order confirmation etc. I want to trigger the mails from my server but be able to tra… --- ## [Regarding Mautic api create campaign](https://forum.mautic.org/t/regarding-mautic-api-create-campaign/29034)
**Author:** [@shekhar](https://forum.mautic.org/u/shekhar)\ **Replies:** 1\ **Last updated:** [August 23, 2023, 9:18am UTC](https://forum.mautic.org/t/regarding-mautic-api-create-campaign/29034 "2023-08-23T09:18:19Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.29 My Database type and version is: 5.7.23- |Doctrine driver|pdo\_mysql| Your problem My problem is: I am sending my request through rest api with an a… --- ## [Litespeed web server?](https://forum.mautic.org/t/litespeed-web-server/5261)
**Author:** [@deddy](https://forum.mautic.org/u/deddy)\ **Replies:** 5\ **Last updated:** [August 23, 2023, 6:45am UTC](https://forum.mautic.org/t/litespeed-web-server/5261 "2023-08-23T06:45:56Z")
Can I use mautic on Litespeed web server? --- ## [Mautic Track Individual Email Leads via Google Analytics](https://forum.mautic.org/t/mautic-track-individual-email-leads-via-google-analytics/29006)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 3\ **Last updated:** [August 22, 2023, 4:10pm UTC](https://forum.mautic.org/t/mautic-track-individual-email-leads-via-google-analytics/29006 "2023-08-22T16:10:05Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Yo… --- ## [Trouble creating List (Segment) Email via API](https://forum.mautic.org/t/trouble-creating-list-segment-email-via-api/25637)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 9\ **Last updated:** [August 22, 2023, 3:04pm UTC](https://forum.mautic.org/t/trouble-creating-list-segment-email-via-api/25637 "2023-08-22T15:04:34Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.30 My Database type and version is: mysql 8.0.30 Your problem My problem is: \[Using n8n / Integromat / Make\] I cannot successfully create a new ‘list… --- ## [Public Segments what does it actually do?](https://forum.mautic.org/t/public-segments-what-does-it-actually-do/29017)
**Author:** [@astrylis](https://forum.mautic.org/u/astrylis)\ **Replies:** 2\ **Last updated:** [August 22, 2023, 1:17pm UTC](https://forum.mautic.org/t/public-segments-what-does-it-actually-do/29017 "2023-08-22T13:17:21Z")
Your software My Mautic version is:4.4.6 My PHP version is:8 My Database type and version is: mySQL I am wondering what is the actual functionality of setting public segment to yes? I understand it’s to do with the p… --- ## [Can an admin make another user the owner of an email, campaign, or segment?](https://forum.mautic.org/t/can-an-admin-make-another-user-the-owner-of-an-email-campaign-or-segment/24838)
**Author:** [@brightworkcreative](https://forum.mautic.org/u/brightworkcreative)\ **Replies:** 2\ **Last updated:** [August 22, 2023, 9:25am UTC](https://forum.mautic.org/t/can-an-admin-make-another-user-the-owner-of-an-email-campaign-or-segment/24838 "2023-08-22T09:25:46Z")
Your software My Mautic version is: 4.4 My PHP version is: PHP 7.4 My Database type and version is: MariaDB 10.3 Is there any way for an admin to to create an email, campaign, or segment and make another user the own… --- ## [Merging contacts re-sent segment emails (manual merge, redundant sending)](https://forum.mautic.org/t/merging-contacts-re-sent-segment-emails-manual-merge-redundant-sending/29009)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 1\ **Last updated:** [August 21, 2023, 3:42pm UTC](https://forum.mautic.org/t/merging-contacts-re-sent-segment-emails-manual-merge-redundant-sending/29009 "2023-08-21T15:42:03Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.33 My Database type and version is: mysql 8.0.33 Your problem My problem is: Existing contacts clicked a link in a segment email, completed a form, an… --- ## [Installation Issue. Please assist](https://forum.mautic.org/t/installation-issue-please-assist/28996)
**Author:** [@eventmassi](https://forum.mautic.org/u/eventmassi)\ **Replies:** 1\ **Last updated:** [August 21, 2023, 2:05pm UTC](https://forum.mautic.org/t/installation-issue-please-assist/28996 "2023-08-21T14:05:05Z")
Installed Mautic on Amazon Ec2 Instance My Mautic Version is:Mautic 4.4.9 My PHP version is :PHP 8.0.28 (cli) (built: Mar 28 2023 17:41:50) ( NTS ) My MySQL/MariaDB version is :mysql Ver 15.1 Distrib 5.5.68-MariaDB, … --- ## [Unable to load mautic configuration, it keeps loading](https://forum.mautic.org/t/unable-to-load-mautic-configuration-it-keeps-loading/19075)
**Author:** [@powersupport](https://forum.mautic.org/u/powersupport)\ **Replies:** 16\ **Last updated:** [July 26, 2023, 11:00am UTC](https://forum.mautic.org/t/unable-to-load-mautic-configuration-it-keeps-loading/19075 "2023-07-26T11:00:49Z")
Hi, Mautic v3.3.2 PHP 7.3 mysql Ver 15.1 Distrib 10.2.32-MariaDB, for Linux (x86\_64) using readline 5.1 Recently, we have updated the Mautic to the latest version, since then, Mautic configuration page is not loadin… --- ## [Internal Error on Creation of Email or Send](https://forum.mautic.org/t/internal-error-on-creation-of-email-or-send/29004)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [August 20, 2023, 3:33pm UTC](https://forum.mautic.org/t/internal-error-on-creation-of-email-or-send/29004 "2023-08-20T15:33:26Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 (also tried on 8.0) My Database type and version is: Your problem My problem is: Out of the blue on a really old install that has been working great … --- ## [Migration error](https://forum.mautic.org/t/migration-error/26979)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 13\ **Last updated:** [August 19, 2023, 2:43pm UTC](https://forum.mautic.org/t/migration-error/26979 "2023-08-19T14:43:41Z")
Your software My PHP version is : 7.4, 8.0 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 10.5 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (de… --- ## [Not receiving Automatic Replies](https://forum.mautic.org/t/not-receiving-automatic-replies/28984)
**Author:** [@rustemia98](https://forum.mautic.org/u/rustemia98)\ **Replies:** 1\ **Last updated:** [August 18, 2023, 12:40pm UTC](https://forum.mautic.org/t/not-receiving-automatic-replies/28984 "2023-08-18T12:40:02Z")
My Mautic version is: 4.4.9 My PHP version is: 7.4.33 My Database type and version is: 10.5.19-MariaDB-1:10.5.19+maria~ubu1804 My problem is: Hello everyone, Recently we are not receiving automatic replies set on E… --- ## [How to personalize emails?](https://forum.mautic.org/t/how-to-personalize-emails/23022)
**Author:** [@paolosn](https://forum.mautic.org/u/paolosn)\ **Replies:** 27\ **Last updated:** [August 18, 2023, 10:52am UTC](https://forum.mautic.org/t/how-to-personalize-emails/23022 "2023-08-18T10:52:12Z")
Your software My Mautic version is: My PHP version is: 7.4.28 My Database type and version is: Your problem My problem is: Hi guys I am starting my path in mautic and I am trying all the sections and tools little … --- ## [Facing '504 Gateway Timeout' Error during Mautic Installation in installer/step/1.1](https://forum.mautic.org/t/facing-504-gateway-timeout-error-during-mautic-installation-in-installer-step-1-1/28976)
**Author:** [@nixxcloud](https://forum.mautic.org/u/nixxcloud)\ **Replies:** 1\ **Last updated:** [August 17, 2023, 5:47pm UTC](https://forum.mautic.org/t/facing-504-gateway-timeout-error-during-mautic-installation-in-installer-step-1-1/28976 "2023-08-17T17:47:53Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 7.4 My Database type and version is: MariaDB Your problem My problem is: I’m encountering a persistent issue while trying to install Mautic on my Ubuntu… --- ## [PHP Notic SessionHandler](https://forum.mautic.org/t/php-notic-sessionhandler/24764)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 4\ **Last updated:** [August 17, 2023, 5:45pm UTC](https://forum.mautic.org/t/php-notic-sessionhandler/24764 "2023-08-17T17:45:44Z")
I am seeing this notice a lot and have changed all my permissions, anyone know what this is. On this particular instance I am getting a timeout on the dashboard - which is super light as I am not showing anything there. … --- ## [Mautic displaying %pending% text in lieu of actual number of contacts pending to send](https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 5\ **Last updated:** [August 17, 2023, 2:22am UTC](https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934 "2023-08-17T02:22:49Z")
Your software My PHP version is : 8.0.29 My MySQL/MariaDB version is (delete as applicable): MySQL 8.0.29 These errors are showing in the Mautic log : \[2023-08-14 04:59:50\] mautic.ERROR: Invalid clickthrough value: {… [Previous page](https://forum.mautic.org/c/support/8.md?page=61) [Next page](https://forum.mautic.org/c/support/8.md?page=63)