# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=64 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 65 --- ## [Campaign completed actions but email not sent out](https://forum.mautic.org/t/campaign-completed-actions-but-email-not-sent-out/28678)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 3\ **Last updated:** [August 8, 2023, 7:48am UTC](https://forum.mautic.org/t/campaign-completed-actions-but-email-not-sent-out/28678 "2023-08-08T07:48:12Z")
Your software My Mautic version is: 4.4.9 My PHP version is:7.4 My Database type and version is: Mariadb 10.5 Your problem My problem is: the campaign showed completed actions but actually there is no email sent out… --- ## [Sending test drafts to yourself](https://forum.mautic.org/t/sending-test-drafts-to-yourself/28872)
**Author:** [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Replies:** 2\ **Last updated:** [August 8, 2023, 7:21am UTC](https://forum.mautic.org/t/sending-test-drafts-to-yourself/28872 "2023-08-08T07:21:28Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.33 My Database type and version is: MAriaDB Your problem My problem is: Is there a way to send test email to myself so that I can check how the email… --- ## [Issues with mautic builder](https://forum.mautic.org/t/issues-with-mautic-builder/28868)
**Author:** [@sarssysar](https://forum.mautic.org/u/sarssysar)\ **Replies:** 0\ **Last updated:** [August 7, 2023, 5:46pm UTC](https://forum.mautic.org/t/issues-with-mautic-builder/28868 "2023-08-07T17:46:06Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0 My Database type and version is: Your problem My problem is: In general, I’m struggling with the mautic builder. When I make a new theme, the classes… --- ## [My Form Submission is not working](https://forum.mautic.org/t/my-form-submission-is-not-working/28858)
**Author:** [@vikas.opicxo](https://forum.mautic.org/u/vikas.opicxo)\ **Replies:** 3\ **Last updated:** [August 7, 2023, 1:44pm UTC](https://forum.mautic.org/t/my-form-submission-is-not-working/28858 "2023-08-07T13:44:33Z")
Your software My Mautic version is: My PHP version is: 7.4.33 My Database type and version is: 8.0.32 Your problem My problem is: Form Submission is not working and showing error, Please the link and fill form you w… --- ## [Installation Mautic-Plugin via composer -- Installation failed --](https://forum.mautic.org/t/installation-mautic-plugin-via-composer-installation-failed/28859)
**Author:** [@Ziedpad](https://forum.mautic.org/u/Ziedpad)\ **Replies:** 0\ **Last updated:** [August 7, 2023, 9:59am UTC](https://forum.mautic.org/t/installation-mautic-plugin-via-composer-installation-failed/28859 "2023-08-07T09:59:58Z")
Your software Mautic Version: 4.4.9 PHP version: 8.0 Browser: Chrome Your problem My problem is: I made a Switch to Composer in Mautic. I installed composer and everything in the following instructions: How to swi… --- ## [API: pass reply-to email address](https://forum.mautic.org/t/api-pass-reply-to-email-address/27300)
**Author:** [@ruben123](https://forum.mautic.org/u/ruben123)\ **Replies:** 2\ **Last updated:** [August 7, 2023, 8:53am UTC](https://forum.mautic.org/t/api-pass-reply-to-email-address/27300 "2023-08-07T08:53:05Z")
Hi, As far as I can see a token cannot be set on the email configuration for the reply-to address. Is it possible to pass those values in a way when calling the email send endpoint? Thanks, Ruben --- ## [Post results to another form - not working!](https://forum.mautic.org/t/post-results-to-another-form-not-working/17400)
**Author:** [@dora](https://forum.mautic.org/u/dora)\ **Replies:** 6\ **Last updated:** [August 7, 2023, 8:28am UTC](https://forum.mautic.org/t/post-results-to-another-form-not-working/17400 "2023-08-07T08:28:23Z")
Hi, Can someone help me understand how posting results to another form works? I have a form (form id=2) in a landing page (landing page id=2) with 4 text fields: first name, last name, email, city and another form (… --- ## [Filter applied to Segments, but contacts are not getting linked to the segment](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847)
**Author:** [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Replies:** 12\ **Last updated:** [August 7, 2023, 7:50am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847 "2023-08-07T07:50:55Z")
MAUTIC My Mautic version is: 4.0.0 My PHP version is: PHP Version 7.4.33 My Database type and version is: MariaDB (10.6.12-MariaDB-0ubuntu0.22.04.1) Your problem My problem is: I added two contacts manually. I add… --- ## [Contact CSV import strips out HTML](https://forum.mautic.org/t/contact-csv-import-strips-out-html/28703)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 2\ **Last updated:** [August 6, 2023, 5:51pm UTC](https://forum.mautic.org/t/contact-csv-import-strips-out-html/28703 "2023-08-06T17:51:46Z")
Mautic Version: 4.4.9 Database: 10.4.20-MariaDB PHP: 7.4 Client pulls one of two different addresses into emails based on where the client secured a loan. The address is 3 lines of text so it’s pulled in from the data… --- ## [Wordpress show focus item only in certain pages](https://forum.mautic.org/t/wordpress-show-focus-item-only-in-certain-pages/28737)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 6\ **Last updated:** [August 6, 2023, 4:28pm UTC](https://forum.mautic.org/t/wordpress-show-focus-item-only-in-certain-pages/28737 "2023-08-06T16:28:48Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4.33 My Database type and version is: 5.7.21 I’m trying to create a popup that should be shown to the visitors only in certain pages of my WordPress site… --- ## [Regarding Mautic error](https://forum.mautic.org/t/regarding-mautic-error/28827)
**Author:** [@shekhar](https://forum.mautic.org/u/shekhar)\ **Replies:** 3\ **Last updated:** [August 6, 2023, 8:07am UTC](https://forum.mautic.org/t/regarding-mautic-error/28827 "2023-08-06T08:07:03Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.29 My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04.1 I got this error today. Could anyone please help me to sort out this. Thanks \[202… --- ## [404 error found](https://forum.mautic.org/t/404-error-found/28846)
**Author:** [@fdassi](https://forum.mautic.org/u/fdassi)\ **Replies:** 1\ **Last updated:** [August 6, 2023, 7:10am UTC](https://forum.mautic.org/t/404-error-found/28846 "2023-08-06T07:10:31Z")
Your software My Mautic version is: 45\_mautic-449 My PHP version is: 7.4.33 My Database type and version is: I dont know Your problem My problem is: 404 not found - http://localhost:8888/s/dashboard These errors ar… --- ## [How do I run Cron Jobs on AWS EC2 (Ubuntu server)](https://forum.mautic.org/t/how-do-i-run-cron-jobs-on-aws-ec2-ubuntu-server/28849)
**Author:** [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Replies:** 1\ **Last updated:** [August 6, 2023, 7:04am UTC](https://forum.mautic.org/t/how-do-i-run-cron-jobs-on-aws-ec2-ubuntu-server/28849 "2023-08-06T07:04:00Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 7.4.33 My Database type and version is: MariaDB Your problem My problem is: I want to know how do I run Mautic CRON jobs on Amazon AWS EC2 server? Are t… --- ## [Mautic - Configuration - Email Setting - Test Connection Error](https://forum.mautic.org/t/mautic-configuration-email-setting-test-connection-error/23157)
**Author:** [@kjxavier](https://forum.mautic.org/u/kjxavier)\ **Replies:** 11\ **Last updated:** [August 4, 2023, 6:09pm UTC](https://forum.mautic.org/t/mautic-configuration-email-setting-test-connection-error/23157 "2023-08-04T18:09:25Z")
Your software Windows 7 My PHP version is : 7.3 My MySQL/MariaDB version is (delete as applicable): MariaDB version 5 Updating/Installing Errors I am (delete as applicable): Installing installing via (delete as appl… --- ## [Contacts not importing in mautic while importing in browser or importing in background](https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771)
**Author:** [@futureexpert](https://forum.mautic.org/u/futureexpert)\ **Replies:** 7\ **Last updated:** [August 4, 2023, 3:24pm UTC](https://forum.mautic.org/t/contacts-not-importing-in-mautic-while-importing-in-browser-or-importing-in-background/28771 "2023-08-04T15:24:41Z")
My Mautic version is: 4.4.9 My PHP version is: My Database type and version is: My problem is: contacts not importing in Mautic while importing in the browser or importing in the background Steps I have tried to fix … --- ## [Dynamic content added via Grapejs editor does not work when sent using a campaign action?](https://forum.mautic.org/t/dynamic-content-added-via-grapejs-editor-does-not-work-when-sent-using-a-campaign-action/28803)
**Author:** [@jensolsson](https://forum.mautic.org/u/jensolsson)\ **Replies:** 5\ **Last updated:** [August 3, 2023, 8:42pm UTC](https://forum.mautic.org/t/dynamic-content-added-via-grapejs-editor-does-not-work-when-sent-using-a-campaign-action/28803 "2023-08-03T20:42:34Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.20 My Database type and version is: aws-rds-mysql Your problem Anyone else having problem that dynamic content added via Grapejs editor does not work … --- ## [Connection of Mautic with Outlook monitored Mail Box](https://forum.mautic.org/t/connection-of-mautic-with-outlook-monitored-mail-box/14057)
**Author:** [@lakshya08](https://forum.mautic.org/u/lakshya08)\ **Replies:** 1\ **Last updated:** [August 3, 2023, 1:04pm UTC](https://forum.mautic.org/t/connection-of-mautic-with-outlook-monitored-mail-box/14057 "2023-08-03T13:04:06Z")
I have installed the open source Mautic on my Ubuntu 0.18.04.4 server. Below are the details My Mautic version is: v2.16.0 My PHP version is: 7.2.24 My problem is: I am trying to connect monitored mailbox with outlook… --- ## [Segment and campaign not trigger plus twilio plugin doesn't send message to contact number](https://forum.mautic.org/t/segment-and-campaign-not-trigger-plus-twilio-plugin-doesnt-send-message-to-contact-number/28789)
**Author:** [@shekhar](https://forum.mautic.org/u/shekhar)\ **Replies:** 5\ **Last updated:** [August 3, 2023, 4:34am UTC](https://forum.mautic.org/t/segment-and-campaign-not-trigger-plus-twilio-plugin-doesnt-send-message-to-contact-number/28789 "2023-08-03T04:34:27Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4 (ea-php74) My Database type and version is: 5.7.23- |Doctrine driver|pdo\_mysql| |Doctrine database platform (automatically detected)|Doctrine\\DBAL\\Plat… --- ## [How to clear anonymous contacts after 180 days instead of 365 days?](https://forum.mautic.org/t/how-to-clear-anonymous-contacts-after-180-days-instead-of-365-days/28788)
**Author:** [@stgoos](https://forum.mautic.org/u/stgoos)\ **Replies:** 4\ **Last updated:** [August 2, 2023, 7:39pm UTC](https://forum.mautic.org/t/how-to-clear-anonymous-contacts-after-180-days-instead-of-365-days/28788 "2023-08-02T19:39:32Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.3 My Database type and version is: MySQL 8.0.33 Your problem My problem is: I would like to reduce the number of records in the users database. To do … --- ## [Can social buttons be customized?](https://forum.mautic.org/t/can-social-buttons-be-customized/28807)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 3\ **Last updated:** [August 2, 2023, 2:49pm UTC](https://forum.mautic.org/t/can-social-buttons-be-customized/28807 "2023-08-02T14:49:57Z")
Hi: Is there a way to change the details of the socialshare buttons? I’m seeing this: And I’d like to keep just the second twitter button. Thanks! --- ## [I want to send 10 campaigns parallel in mautic](https://forum.mautic.org/t/i-want-to-send-10-campaigns-parallel-in-mautic/28777)
**Author:** [@raj11111](https://forum.mautic.org/u/raj11111)\ **Replies:** 11\ **Last updated:** [August 2, 2023, 12:29pm UTC](https://forum.mautic.org/t/i-want-to-send-10-campaigns-parallel-in-mautic/28777 "2023-08-02T12:29:14Z")
Your software My Mautic version is:4.4.9 My PHP version is:8.0 My Database type and version is:10.4 Your problem My problem is: I want to send 10 campaigns parallel in mautic what setting i have to change for that s… --- ## [Where is the "Integration Manager?](https://forum.mautic.org/t/where-is-the-integration-manager/7872)
**Author:** [@BenjaminHoga](https://forum.mautic.org/u/BenjaminHoga)\ **Replies:** 3\ **Last updated:** [August 2, 2023, 10:47am UTC](https://forum.mautic.org/t/where-is-the-integration-manager/7872 "2023-08-02T10:47:44Z")
BenjaminHoga here. Within Mautic, in Contacts, when I click on a given Contact, below the Engagements panel I see, History, Notes and Social. When I click on Social it says, “No Social Profiles Found”. Then is says, "Cl… --- ## [Using Amazon ses or only vps to bulk inbox?](https://forum.mautic.org/t/using-amazon-ses-or-only-vps-to-bulk-inbox/18472)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 5\ **Last updated:** [August 2, 2023, 4:39am UTC](https://forum.mautic.org/t/using-amazon-ses-or-only-vps-to-bulk-inbox/18472 "2023-08-02T04:39:51Z")
I wonder do I really need amazon ses to bulk send emails? What if I buy vultr vps for example and install central panel, where you can host emails? Can I send unlimited emails? WHat is benefit os using ses? --- ## [Starting Swift\_SmtpTransport](https://forum.mautic.org/t/starting-swift-smtptransport/28786)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 1\ **Last updated:** [August 1, 2023, 9:42pm UTC](https://forum.mautic.org/t/starting-swift-smtptransport/28786 "2023-08-01T21:42:36Z")
Hi everyone, What is the cause of the following error message: “Unable to connect with TLS encryption Log data: ++ Starting Swift\_SmtpTransport \<\< 220-35-236-118-198.cprapid.com ESMTP Exim 4.96 #2 Mon, 31 Jul 2023 14:5… --- ## [Webhook in Campaign for zoho](https://forum.mautic.org/t/webhook-in-campaign-for-zoho/28798)
**Author:** [@akram-ali](https://forum.mautic.org/u/akram-ali)\ **Replies:** 0\ **Last updated:** [August 1, 2023, 3:12pm UTC](https://forum.mautic.org/t/webhook-in-campaign-for-zoho/28798 "2023-08-01T15:12:18Z")
Hi Experts, We are currently utilizing the “Email Open Event” webhook in Mautic with the intention of integrating it with Zoro CRM. Our implementation is working as expected when we send emails without using campaigns. … --- ## [How to wait for an event in campaign builder?](https://forum.mautic.org/t/how-to-wait-for-an-event-in-campaign-builder/28797)
**Author:** [@badpenguin](https://forum.mautic.org/u/badpenguin)\ **Replies:** 1\ **Last updated:** [August 1, 2023, 2:29pm UTC](https://forum.mautic.org/t/how-to-wait-for-an-event-in-campaign-builder/28797 "2023-08-01T14:29:07Z")
Hi, i’m coming from activecampaign, getresponse and dozen more. I was unable to find a “wait” block. Did I missed it? I use this in 3 different scenarios. First email - I wait 1 hour for it to be opened or clicked. … --- ## [Is it possible to break mautic database into 2 databases?](https://forum.mautic.org/t/is-it-possible-to-break-mautic-database-into-2-databases/28761)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 7\ **Last updated:** [August 1, 2023, 7:06am UTC](https://forum.mautic.org/t/is-it-possible-to-break-mautic-database-into-2-databases/28761 "2023-08-01T07:06:09Z")
Hi, I am guising the answer is no but wanted to give it a shoot. Mautic database is getting big and if wanted to check if there is some kind of way for me to take a table inside the database like “campaign\_lead\_event\_lo… --- ## [Javascript embed form error](https://forum.mautic.org/t/javascript-embed-form-error/20806)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 5\ **Last updated:** [August 1, 2023, 12:10am UTC](https://forum.mautic.org/t/javascript-embed-form-error/20806 "2023-08-01T00:10:21Z")
I am getting this error when trying to embed a form into my website using javascript The form loads fine but doesn’t submit or anything. The errors appears instantly as the page loads. What I need to do to troubleshoo… --- ## [mautic.ERROR: \[MAIL ERROR\] Expected response code 354 but got code "503"](https://forum.mautic.org/t/mautic-error-mail-error-expected-response-code-354-but-got-code-503/18705)
**Author:** [@tecnotronico](https://forum.mautic.org/u/tecnotronico)\ **Replies:** 6\ **Last updated:** [July 31, 2023, 3:57pm UTC](https://forum.mautic.org/t/mautic-error-mail-error-expected-response-code-354-but-got-code-503/18705 "2023-07-31T15:57:08Z")
Your software Mautic: 3.2.5, 3.3.1 and 3.3.2 PHP: 7.4 MySQL: 5.7 CentOS: 7.9 cPanel: 94.0.4 PHP-FPM: Activated Service to send mail through: Other SMTP Server SMTP encryption type: none SMTP authentication mode:… --- ## [Can't send email "Expected response code 354 but got code "554", with message "554 5.5.1 Error: no valid recipients "](https://forum.mautic.org/t/cant-send-email-expected-response-code-354-but-got-code-554-with-message-554-5-5-1-error-no-valid-recipients/18017)
**Author:** [@laurent\_martin](https://forum.mautic.org/u/laurent_martin)\ **Replies:** 4\ **Last updated:** [July 31, 2023, 3:56pm UTC](https://forum.mautic.org/t/cant-send-email-expected-response-code-354-but-got-code-554-with-message-554-5-5-1-error-no-valid-recipients/18017 "2023-07-31T15:56:29Z")
Your software My Mautic version is: v3.2.1 My PHP version is: 7.3.25 Your problem My problem is: I can’t send email. Test connexion is Ok. We use SMTP pepipost, we can send from pepipost. But When using “send ema… [Previous page](https://forum.mautic.org/c/support/8.md?page=63) [Next page](https://forum.mautic.org/c/support/8.md?page=65)