# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=65 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 66 --- ## [String to remove tag(s)?](https://forum.mautic.org/t/string-to-remove-tag-s/28735)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 1\ **Last updated:** [July 31, 2023, 3:40pm UTC](https://forum.mautic.org/t/string-to-remove-tag-s/28735 "2023-07-31T15:40:25Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4 My Database type and version is: MySQL 5+ I have this string in a web page to add a tag to a contact that lands on it. \ **Author:** [@pranayku123](https://forum.mautic.org/u/pranayku123)\ **Replies:** 1\ **Last updated:** [July 31, 2023, 12:10pm UTC](https://forum.mautic.org/t/question-on-abandoned-carts/28738 "2023-07-31T12:10:59Z") Hello, Greetings of the day, I have a doubt regarding Abandoned cart ,I have created a table named abandoned\_cart in mautic database and have added some data in that table, here I want to use that table data in email t… --- ## [Contact merge is not working according to defined unique identifier field](https://forum.mautic.org/t/contact-merge-is-not-working-according-to-defined-unique-identifier-field/28776)
**Author:** [@jaydeep121](https://forum.mautic.org/u/jaydeep121)\ **Replies:** 0\ **Last updated:** [July 31, 2023, 11:06am UTC](https://forum.mautic.org/t/contact-merge-is-not-working-according-to-defined-unique-identifier-field/28776 "2023-07-31T11:06:01Z")
System Information Mautic version: 3.2.0 PHP version: 7.2 Problem Mautic provides contact merging feature Contact duplicates According to documentation I have set one custom field (c\_hashkey) as unique identifier. I… --- ## [Mautic CSV data importing very slow](https://forum.mautic.org/t/mautic-csv-data-importing-very-slow/28766)
**Author:** [@akram-ali](https://forum.mautic.org/u/akram-ali)\ **Replies:** 1\ **Last updated:** [July 31, 2023, 8:04am UTC](https://forum.mautic.org/t/mautic-csv-data-importing-very-slow/28766 "2023-07-31T08:04:36Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 7.4.1 My Database type and version is: Mysql and Your problem My problem is: mautic CSV data importing is very slow We have a CSV file with around 100,0… --- ## [Mautic doesn't find new updates (running on 4.0.0 and want to update to 4.4.0)](https://forum.mautic.org/t/mautic-doesnt-find-new-updates-running-on-4-0-0-and-want-to-update-to-4-4-0/28723)
**Author:** [@laurnicolae](https://forum.mautic.org/u/laurnicolae)\ **Replies:** 2\ **Last updated:** [July 30, 2023, 4:29am UTC](https://forum.mautic.org/t/mautic-doesnt-find-new-updates-running-on-4-0-0-and-want-to-update-to-4-4-0/28723 "2023-07-30T04:29:07Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 8.0 My Database type and version is: Your problem My problem is: I am trying to update it but when I run in console php bin/console mautic:update:find I … --- ## [Import contacts, field Properties Owner by username](https://forum.mautic.org/t/import-contacts-field-properties-owner-by-username/28742)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 5\ **Last updated:** [July 28, 2023, 8:58pm UTC](https://forum.mautic.org/t/import-contacts-field-properties-owner-by-username/28742 "2023-07-28T20:58:49Z")
Im importing contacts, I can map all fields from the .csv to the fields in Mautic except one field: Does anyone know what to call the field Owner by username to map that automatically? --- ## [Is it possible to disable tracking per email basis instead of on the whole Mautic instance?](https://forum.mautic.org/t/is-it-possible-to-disable-tracking-per-email-basis-instead-of-on-the-whole-mautic-instance/28537)
**Author:** [@lalurran](https://forum.mautic.org/u/lalurran)\ **Replies:** 12\ **Last updated:** [July 26, 2023, 8:46am UTC](https://forum.mautic.org/t/is-it-possible-to-disable-tracking-per-email-basis-instead-of-on-the-whole-mautic-instance/28537 "2023-07-26T08:46:22Z")
So I’ve seen that it’s possible to disable tracking links altogether in the configuration panel. However does anyone here know if it’s possible to disable it per email basis instead, for example in my case it would be in… --- ## [API: How to PATCH a value as NULL](https://forum.mautic.org/t/api-how-to-patch-a-value-as-null/28733)
**Author:** [@adamb](https://forum.mautic.org/u/adamb)\ **Replies:** 0\ **Last updated:** [July 27, 2023, 6:29pm UTC](https://forum.mautic.org/t/api-how-to-patch-a-value-as-null/28733 "2023-07-27T18:29:41Z")
Your software My Mautic version is: Hosted/Acquia My PHP version is:Hosted/Acquia My Database type and version is:Hosted/Acquia Your problem My problem is: trying to blank out a value such as phone so the body look… --- ## [Dynamic web content is not loading for the first page load for an anonymous user](https://forum.mautic.org/t/dynamic-web-content-is-not-loading-for-the-first-page-load-for-an-anonymous-user/22406)
**Author:** [@spiderdev](https://forum.mautic.org/u/spiderdev)\ **Replies:** 23\ **Last updated:** [July 27, 2023, 6:27am UTC](https://forum.mautic.org/t/dynamic-web-content-is-not-loading-for-the-first-page-load-for-an-anonymous-user/22406 "2023-07-27T06:27:38Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: Mysql 8 Your problem My problem is: Hello everyone, I’m using Dynamic web content with Email-\> Empty filter to show… --- ## [Duplicated page hits](https://forum.mautic.org/t/duplicated-page-hits/28663)
**Author:** [@jtimana](https://forum.mautic.org/u/jtimana)\ **Replies:** 2\ **Last updated:** [July 26, 2023, 7:52pm UTC](https://forum.mautic.org/t/duplicated-page-hits/28663 "2023-07-26T19:52:38Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0 My Database type and version is: 10.6.14-MariaDB Your problem My problem is: Mautic creates duplicated page hit for contacts These errors are showing… --- ## [Cannot manually add a contact 4.4.9](https://forum.mautic.org/t/cannot-manually-add-a-contact-4-4-9/28722)
**Author:** [@pbsd](https://forum.mautic.org/u/pbsd)\ **Replies:** 4\ **Last updated:** [July 26, 2023, 7:41pm UTC](https://forum.mautic.org/t/cannot-manually-add-a-contact-4-4-9/28722 "2023-07-26T19:41:43Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4.8 My Database type and version is: MariaDB mysqlnd 7.4.33 Your problem My problem is: I click “Save” or “Save and Close”, and the buttons gray out (in… --- ## [Seeking Assistance to Integrate Mautic with Shopify](https://forum.mautic.org/t/seeking-assistance-to-integrate-mautic-with-shopify/28701)
**Author:** [@zitob9](https://forum.mautic.org/u/zitob9)\ **Replies:** 5\ **Last updated:** [July 26, 2023, 11:38am UTC](https://forum.mautic.org/t/seeking-assistance-to-integrate-mautic-with-shopify/28701 "2023-07-26T11:38:06Z")
Hey Mautic Community! I hope you’re all doing well. I’m currently working on setting up Mautic with my Shopify store, and I could really use some guidance from experienced users in the community. My goal is to seamless… --- ## [It is possible to send emails with encryption S/MIME and AWS SES?](https://forum.mautic.org/t/it-is-possible-to-send-emails-with-encryption-s-mime-and-aws-ses/19880)
**Author:** [@cfreyre](https://forum.mautic.org/u/cfreyre)\ **Replies:** 3\ **Last updated:** [July 26, 2023, 8:45am UTC](https://forum.mautic.org/t/it-is-possible-to-send-emails-with-encryption-s-mime-and-aws-ses/19880 "2023-07-26T08:45:40Z")
Hi I want to send emails encrypted with a S/MIME and AWS SES. ¿It is possible to do that with Mautic? Your software My Mautic version is: 3 My PHP version is: 7.3.26 --- ## [Field logic has no option for "is empty" or "is not empty"](https://forum.mautic.org/t/field-logic-has-no-option-for-is-empty-or-is-not-empty/10202)
**Author:** [@digitalsmithy](https://forum.mautic.org/u/digitalsmithy)\ **Replies:** 12\ **Last updated:** [July 26, 2023, 8:43am UTC](https://forum.mautic.org/t/field-logic-has-no-option-for-is-empty-or-is-not-empty/10202 "2023-07-26T08:43:07Z")
Not my Mautic, clients, so no ‘back-stage’ access. But they just cleared cache and updated to latest version (2.12.1). I want to build a honeypot - so need the ‘is not empty’ option in my campaign builder - but there is… --- ## [Audit log and user access](https://forum.mautic.org/t/audit-log-and-user-access/28628)
**Author:** [@ccorbalan](https://forum.mautic.org/u/ccorbalan)\ **Replies:** 4\ **Last updated:** [July 25, 2023, 7:05pm UTC](https://forum.mautic.org/t/audit-log-and-user-access/28628 "2023-07-25T19:05:13Z")
My Mautic version is: v4.4.0 My PHP version is: 7.4.13 My Database type and version is: MySQL 7.4.13 Hello, We would like to know if there is any documentation about the log system when Mautic is auditing the user ac… --- ## [Error when using Parallel import command | MTC Extendee Custom Import Bundle Plugin](https://forum.mautic.org/t/error-when-using-parallel-import-command-mtc-extendee-custom-import-bundle-plugin/28714)
**Author:** [@carlosatfongo](https://forum.mautic.org/u/carlosatfongo)\ **Replies:** 1\ **Last updated:** [July 25, 2023, 4:56pm UTC](https://forum.mautic.org/t/error-when-using-parallel-import-command-mtc-extendee-custom-import-bundle-plugin/28714 "2023-07-25T16:56:03Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 8.0.29 My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04.1 Doctrine driver: pdo\_mysql |Doctrine database platform: Doctrine\\DBAL\\Platforms\\… --- ## [Looking for a loop check solution](https://forum.mautic.org/t/looking-for-a-loop-check-solution/28692)
**Author:** [@maudev](https://forum.mautic.org/u/maudev)\ **Replies:** 4\ **Last updated:** [July 25, 2023, 6:11am UTC](https://forum.mautic.org/t/looking-for-a-loop-check-solution/28692 "2023-07-25T06:11:09Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): 10.5.21-MariaDB-cll-lve Your problem My problem is : I have a campaign from a form on which my client will submit a document … --- ## [Reply-to address in mail sent via "send mail" button](https://forum.mautic.org/t/reply-to-address-in-mail-sent-via-send-mail-button/28698)
**Author:** [@360forma](https://forum.mautic.org/u/360forma)\ **Replies:** 1\ **Last updated:** [July 25, 2023, 6:10am UTC](https://forum.mautic.org/t/reply-to-address-in-mail-sent-via-send-mail-button/28698 "2023-07-25T06:10:45Z")
Hello, i am running version 4.4.8 and i have the following question: When sending a mail using the “send mail” button on the contact page, i am presented with a modal that loads the data from the currently-logged user, … --- ## [Mautic Cache Redis config](https://forum.mautic.org/t/mautic-cache-redis-config/20176)
**Author:** [@a.bell](https://forum.mautic.org/u/a.bell)\ **Replies:** 9\ **Last updated:** [July 24, 2023, 3:52pm UTC](https://forum.mautic.org/t/mautic-cache-redis-config/20176 "2023-07-24T15:52:10Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.3 My Database type and version is: MySql 5.7 Your problem My problem is: redis configuration. Trying to configure redis as per documentation These error… --- ## [Unable to save emails](https://forum.mautic.org/t/unable-to-save-emails/22290)
**Author:** [@rodfarrell](https://forum.mautic.org/u/rodfarrell)\ **Replies:** 21\ **Last updated:** [July 24, 2023, 12:45am UTC](https://forum.mautic.org/t/unable-to-save-emails/22290 "2023-07-24T00:45:05Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4.27 My Database type and version is: 10.3.32-MariaDB pdo\_mysql Your problem My problem is: Trying to save an email triggers a 403 error. 10.3.32-Mari… --- ## [Error: This form should not contain extra fields. when importing from csv](https://forum.mautic.org/t/error-this-form-should-not-contain-extra-fields-when-importing-from-csv/28688)
**Author:** [@laurnicolae](https://forum.mautic.org/u/laurnicolae)\ **Replies:** 2\ **Last updated:** [July 23, 2023, 6:23pm UTC](https://forum.mautic.org/t/error-this-form-should-not-contain-extra-fields-when-importing-from-csv/28688 "2023-07-23T18:23:17Z")
Your software My Mautic version is: 4.0.0 My PHP version is: 8.0 My Database type and version is: MySQL 8.0.26-google Your problem My problem is: I am trying to import contacts from a simple CSV that contains only f… --- ## [Campaign, relative time period, meansure business days, not days](https://forum.mautic.org/t/campaign-relative-time-period-meansure-business-days-not-days/28685)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 2\ **Last updated:** [July 23, 2023, 10:05am UTC](https://forum.mautic.org/t/campaign-relative-time-period-meansure-business-days-not-days/28685 "2023-07-23T10:05:21Z")
Is there a way we can set the relative time period between steps in a campaign to count business days, not just days? --- ## [Getting reply's from address+unsubscribe\_649560248daf0411461572@domain.com](https://forum.mautic.org/t/getting-replys-from-address-unsubscribe-649560248daf0411461572-domain-com/28682)
**Author:** [@dandumit](https://forum.mautic.org/u/dandumit)\ **Replies:** 3\ **Last updated:** [July 23, 2023, 7:29am UTC](https://forum.mautic.org/t/getting-replys-from-address-unsubscribe-649560248daf0411461572-domain-com/28682 "2023-07-23T07:29:25Z")
Your software My Mautic version is:v4.4.6 My PHP version is:7.3 My Database type and version is: Your problem My problem is: I am sending newsletters from contactaddress@domain.com I receive quite often reply’s fr… --- ## [Swift\_MailTransport deprecated](https://forum.mautic.org/t/swift-mailtransport-deprecated/28677)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [July 23, 2023, 4:03am UTC](https://forum.mautic.org/t/swift-mailtransport-deprecated/28677 "2023-07-23T04:03:14Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Your problem Ac… --- ## [Cronjob fails to connect to mysql](https://forum.mautic.org/t/cronjob-fails-to-connect-to-mysql/28669)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 3\ **Last updated:** [July 22, 2023, 9:17am UTC](https://forum.mautic.org/t/cronjob-fails-to-connect-to-mysql/28669 "2023-07-22T09:17:41Z")
My Mautic version is: v4.4.9 My PHP version is: PHP 7.4.33 (cli) (built: Nov 15 2022 06:03:30) ( NTS ) My Database type and version is: Server version: 5.7.42-46 Percona Server (GPL), Release 46, Revision e1995a8bb71 M… --- ## [HowTo's which explains using and converting the automatic contacts](https://forum.mautic.org/t/howtos-which-explains-using-and-converting-the-automatic-contacts/28673)
**Author:** [@njuguna](https://forum.mautic.org/u/njuguna)\ **Replies:** 2\ **Last updated:** [July 22, 2023, 7:37am UTC](https://forum.mautic.org/t/howtos-which-explains-using-and-converting-the-automatic-contacts/28673 "2023-07-22T07:37:48Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4.33 My Database type and version is: MariaDB 10.5.19 Your problem Hello, I am familiarizing myself with Mautic 4.4.9 and need a tutorial that explains… --- ## [Unable to update segments](https://forum.mautic.org/t/unable-to-update-segments/28652)
**Author:** [@precords](https://forum.mautic.org/u/precords)\ **Replies:** 1\ **Last updated:** [July 22, 2023, 6:27am UTC](https://forum.mautic.org/t/unable-to-update-segments/28652 "2023-07-22T06:27:30Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.30 My Database type and version is: 10.4.24-MariaDB Your problem My problem is: Won’t update or rebuild segments These errors are showing in the log… --- ## [Campaing cannot send email by one certain segemtn but other segemtns no problem. Where will be the issue?](https://forum.mautic.org/t/campaing-cannot-send-email-by-one-certain-segemtn-but-other-segemtns-no-problem-where-will-be-the-issue/28670)
**Author:** [@johntech](https://forum.mautic.org/u/johntech)\ **Replies:** 2\ **Last updated:** [July 21, 2023, 12:53pm UTC](https://forum.mautic.org/t/campaing-cannot-send-email-by-one-certain-segemtn-but-other-segemtns-no-problem-where-will-be-the-issue/28670 "2023-07-21T12:53:14Z")
My Mautic version is:4.4.7 My PHP version is:7.4 My Database type and version is:Maria DB 10.5. My problem is: I have tested several campaigns with my testing segment with 8 contacts and no problem. But Campaign with … --- ## [How to check Mautic cron jobs inside Docker container](https://forum.mautic.org/t/how-to-check-mautic-cron-jobs-inside-docker-container/19792)
**Author:** [@hhjchen](https://forum.mautic.org/u/hhjchen)\ **Replies:** 4\ **Last updated:** [July 21, 2023, 11:32am UTC](https://forum.mautic.org/t/how-to-check-mautic-cron-jobs-inside-docker-container/19792 "2023-07-21T11:32:57Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.1.33 My Database type and version is: Percona MySQL 5.7 Your problem My problem is: How do I check if the Mautic cron jobs are running? I’ve installed… --- ## [Can't send a segment email](https://forum.mautic.org/t/cant-send-a-segment-email/28650)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 5\ **Last updated:** [July 21, 2023, 6:59am UTC](https://forum.mautic.org/t/cant-send-a-segment-email/28650 "2023-07-21T06:59:37Z")
My Mautic version is: v4.4.9 My PHP version is: PHP 7.4.33 (cli) (built: Nov 15 2022 06:03:30) ( NTS ) My Database type and version is: Server version: 5.7.42-46 Percona Server (GPL), Release 46, Revision e1995a8bb71 M… [Previous page](https://forum.mautic.org/c/support/8.md?page=64) [Next page](https://forum.mautic.org/c/support/8.md?page=66)