# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=66 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 67 --- ## [Using Company Object Custom Field in Form](https://forum.mautic.org/t/using-company-object-custom-field-in-form/6901)
**Author:** [@nickbuc](https://forum.mautic.org/u/nickbuc)\ **Replies:** 9\ **Last updated:** [July 20, 2023, 1:24pm UTC](https://forum.mautic.org/t/using-company-object-custom-field-in-form/6901 "2023-07-20T13:24:56Z")
Hi, How can I use a Company custom field (number of employees) in a Form? I can only select Custom Fields created with the “Contact” Object but not the “Company” Object. Thanks a lot for your help! --- ## [Mautic API works from dev localhost but no response on production deployment](https://forum.mautic.org/t/mautic-api-works-from-dev-localhost-but-no-response-on-production-deployment/28656)
**Author:** [@p11](https://forum.mautic.org/u/p11)\ **Replies:** 0\ **Last updated:** [July 19, 2023, 11:11pm UTC](https://forum.mautic.org/t/mautic-api-works-from-dev-localhost-but-no-response-on-production-deployment/28656 "2023-07-19T23:11:46Z")
Your software My Mautic version is: v4.4.9 (running in Docker container using https://easypanel.io/) My PHP version is: 7.4.33 My Database type and version is: 10.8.2-MariaDB-1:10.8.2+maria~focal Your problem My pro… --- ## [Custom email to contact does not import from existing template](https://forum.mautic.org/t/custom-email-to-contact-does-not-import-from-existing-template/28315)
**Author:** [@johnhannawin](https://forum.mautic.org/u/johnhannawin)\ **Replies:** 7\ **Last updated:** [July 19, 2023, 4:13pm UTC](https://forum.mautic.org/t/custom-email-to-contact-does-not-import-from-existing-template/28315 "2023-07-19T16:13:59Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4.3 My Database type and version is: 10.3.38-MariaDB Your problem My problem is: When I want to send a custom email to a contact the normal dialog opens… --- ## [Campaign emails don't get scheduled](https://forum.mautic.org/t/campaign-emails-dont-get-scheduled/28648)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 7\ **Last updated:** [July 19, 2023, 2:58pm UTC](https://forum.mautic.org/t/campaign-emails-dont-get-scheduled/28648 "2023-07-19T14:58:56Z")
My Mautic version is: v4.4.9 My PHP version is: PHP 7.4.33 (cli) (built: Nov 15 2022 06:03:30) ( NTS ) My Database type and version is: Server version: 5.7.42-46 Percona Server (GPL), Release 46, Revision e1995a8bb71 M… --- ## [WordPress integration with Mautic Focus Item](https://forum.mautic.org/t/wordpress-integration-with-mautic-focus-item/28637)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 1\ **Last updated:** [July 19, 2023, 8:54am UTC](https://forum.mautic.org/t/wordpress-integration-with-mautic-focus-item/28637 "2023-07-19T08:54:15Z")
My Mautic version is: v4.4.9 My PHP version is: PHP 7.4.33 (cli) (built: Nov 15 2022 06:03:30) ( NTS ) My Database type and version is: Server version: 5.7.42-46 Percona Server (GPL), Release 46, Revision e1995a8bb71 M… --- ## [Changing segment results in 500 Internal Server Error](https://forum.mautic.org/t/changing-segment-results-in-500-internal-server-error/28634)
**Author:** [@lancehaverkamp](https://forum.mautic.org/u/lancehaverkamp)\ **Replies:** 3\ **Last updated:** [July 18, 2023, 4:37pm UTC](https://forum.mautic.org/t/changing-segment-results-in-500-internal-server-error/28634 "2023-07-18T16:37:04Z")
Your software My Mautic version is: v4.4.8 My PHP version is: 7.4.33 My Database type and version is: MySQL 8.0.33-cll-lve Your problem My problem is: Getting error messages trying to change contacts’ segment. It’… --- ## [I can't save my project in builder landing page!](https://forum.mautic.org/t/i-cant-save-my-project-in-builder-landing-page/10336)
**Author:** [@bill](https://forum.mautic.org/u/bill)\ **Replies:** 3\ **Last updated:** [July 18, 2023, 3:35pm UTC](https://forum.mautic.org/t/i-cant-save-my-project-in-builder-landing-page/10336 "2023-07-18T15:35:34Z")
Good morning, I have a problem when I create a new landing page \> Code \> Builder i write html code. Τhen I store my job and sticks it shows that it loads storage while nothing is done. Τhe same happens when I’m doing and… --- ## [Sent bubble not showing the correct number](https://forum.mautic.org/t/sent-bubble-not-showing-the-correct-number/28524)
**Author:** [@jpcoder](https://forum.mautic.org/u/jpcoder)\ **Replies:** 2\ **Last updated:** [July 18, 2023, 3:06pm UTC](https://forum.mautic.org/t/sent-bubble-not-showing-the-correct-number/28524 "2023-07-18T15:06:13Z")
Is there a reason the “sent” stats would be wrong on an email? This email was sent to around 14,000 people but it seems to only be counting some of them. The correct sent amount is shown on the graph when you click int… --- ## [Downgrade Version](https://forum.mautic.org/t/downgrade-version/28627)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 4\ **Last updated:** [July 17, 2023, 7:59pm UTC](https://forum.mautic.org/t/downgrade-version/28627 "2023-07-17T19:59:04Z")
Apache 2.4 My Mautic version is: 45\_mautic-449 My PHP version is: PHP 8.0 My Database type and version is: MySQL 8.0 cPanel & WHM on AlmaLinux Version: AlmaLinux v8.8.0 \*\* PHP version 8.1.21\*\* These errors are show… --- ## [How to test a campaign](https://forum.mautic.org/t/how-to-test-a-campaign/28604)
**Author:** [@wph524](https://forum.mautic.org/u/wph524)\ **Replies:** 7\ **Last updated:** [July 17, 2023, 1:40pm UTC](https://forum.mautic.org/t/how-to-test-a-campaign/28604 "2023-07-17T13:40:06Z")
Your software My Mautic version is: 4.4.9 My PHP version is:8.0.29 My Database type and version is:mysql 8.0.27 Your problem My problem is: How should I test my Mautic campaign? These errors are showing in the log… --- ## [Continue campaign only if contact does not contain tag](https://forum.mautic.org/t/continue-campaign-only-if-contact-does-not-contain-tag/28626)
**Author:** [@shairu](https://forum.mautic.org/u/shairu)\ **Replies:** 2\ **Last updated:** [July 17, 2023, 1:11pm UTC](https://forum.mautic.org/t/continue-campaign-only-if-contact-does-not-contain-tag/28626 "2023-07-17T13:11:57Z")
I’m trying to create a campaign where I first welcome a user with a welcome email. Then, 14 days after I want to send them another email, but ONLY if they DO NOT contain a specific tag. I figured out how to only run an… --- ## [Error when using Dynamic Content with multi-selection fields](https://forum.mautic.org/t/error-when-using-dynamic-content-with-multi-selection-fields/28633)
**Author:** [@javierxul](https://forum.mautic.org/u/javierxul)\ **Replies:** 0\ **Last updated:** [July 17, 2023, 10:00am UTC](https://forum.mautic.org/t/error-when-using-dynamic-content-with-multi-selection-fields/28633 "2023-07-17T10:00:45Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.28 My Database type and version is: MySQL 8.0.33 Your problem My problem is: This error occurs when I am designing a Mautic template through its visua… --- ## [Update existing contacts from WHMCS](https://forum.mautic.org/t/update-existing-contacts-from-whmcs/28587)
**Author:** [@alexisgarciaec](https://forum.mautic.org/u/alexisgarciaec)\ **Replies:** 1\ **Last updated:** [July 17, 2023, 9:12am UTC](https://forum.mautic.org/t/update-existing-contacts-from-whmcs/28587 "2023-07-17T09:12:31Z")
Hello, i am trying to integrate mautic to whmcs, the idea is that when a user register contact being created automatically in mautic, and existing contacts should be updated too (this second is not so important) I have … --- ## [Slow loading Mautic](https://forum.mautic.org/t/slow-loading-mautic/28620)
**Author:** [@riazul](https://forum.mautic.org/u/riazul)\ **Replies:** 5\ **Last updated:** [July 17, 2023, 8:39am UTC](https://forum.mautic.org/t/slow-loading-mautic/28620 "2023-07-17T08:39:47Z")
So I have set up my mautic in Cloudways but seems like whenever I go to the configuration page it’s loading so slowly. Here is a video It generates this error: Uh oh! I think I broke it. If I do it again, please report… --- ## [Wait time for "click Email" or "open Email"](https://forum.mautic.org/t/wait-time-for-click-email-or-open-email/28623)
**Author:** [@tskamath](https://forum.mautic.org/u/tskamath)\ **Replies:** 1\ **Last updated:** [July 17, 2023, 8:35am UTC](https://forum.mautic.org/t/wait-time-for-click-email-or-open-email/28623 "2023-07-17T08:35:01Z")
Mautic 4.4.9 Your problem even after reading multiple support question and reply, it would help to have a bit more clarity on this for the “open mail” action, will wait for 10Min (+3Min default hold time of the act… --- ## [Cronjob for testing campaign logic](https://forum.mautic.org/t/cronjob-for-testing-campaign-logic/28621)
**Author:** [@tskamath](https://forum.mautic.org/u/tskamath)\ **Replies:** 1\ **Last updated:** [July 17, 2023, 7:19am UTC](https://forum.mautic.org/t/cronjob-for-testing-campaign-logic/28621 "2023-07-17T07:19:16Z")
Mautic 4.4.9 Your problem My problem is "what would be the best cron setting while testing campaign logic : at present the prod. setup is 8,23,38,52 \* \* \* \* www-data php /var/www/html/bin/console mautic:segment… --- ## [CSV imports fail - stalling In Progress, Runtime Less than 1 second](https://forum.mautic.org/t/csv-imports-fail-stalling-in-progress-runtime-less-than-1-second/25199)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 30\ **Last updated:** [July 16, 2023, 2:51pm UTC](https://forum.mautic.org/t/csv-imports-fail-stalling-in-progress-runtime-less-than-1-second/25199 "2023-07-16T14:51:54Z")
Trying to restart my business after a two year hiatus, I can’t get import of Contacts and Companies to work again - all worked fine two years ago. Even with the most basic CSV file, importing in the background stalls wi… --- ## [503 in Console when saving contact details](https://forum.mautic.org/t/503-in-console-when-saving-contact-details/28574)
**Author:** [@gauchoplugins](https://forum.mautic.org/u/gauchoplugins)\ **Replies:** 7\ **Last updated:** [July 16, 2023, 7:08pm UTC](https://forum.mautic.org/t/503-in-console-when-saving-contact-details/28574 "2023-07-16T19:08:24Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 8.0.29 My Database type and version is: MariaDB 10.4.20 Your problem My problem is: Cannot update/save contact details. I get a 503 console error. No log… --- ## [Can we change the color of Mautic?](https://forum.mautic.org/t/can-we-change-the-color-of-mautic/24412)
**Author:** [@mattisnozaiquek](https://forum.mautic.org/u/mattisnozaiquek)\ **Replies:** 5\ **Last updated:** [July 16, 2023, 6:02pm UTC](https://forum.mautic.org/t/can-we-change-the-color-of-mautic/24412 "2023-07-16T18:02:13Z")
My Mautic version is: v4.3.1 My PHP version is: 7.4 My problem is: I created a new theme from the Mauve theme of mautic, I manage to install it without problem but when I select this theme by default in the configur… --- ## [I want to send 30000 mails in an hour](https://forum.mautic.org/t/i-want-to-send-30000-mails-in-an-hour/28544)
**Author:** [@riazul](https://forum.mautic.org/u/riazul)\ **Replies:** 7\ **Last updated:** [July 16, 2023, 5:49am UTC](https://forum.mautic.org/t/i-want-to-send-30000-mails-in-an-hour/28544 "2023-07-16T05:49:33Z")
I want to send 30K emails in an hour. What should I change to make that happen? --- ## [Wording of "Trigger for existing applicable contacts upon saving?" improvement](https://forum.mautic.org/t/wording-of-trigger-for-existing-applicable-contacts-upon-saving-improvement/28616)
**Author:** [@IonutOjicaDe](https://forum.mautic.org/u/IonutOjicaDe)\ **Replies:** 0\ **Last updated:** [July 15, 2023, 1:03pm UTC](https://forum.mautic.org/t/wording-of-trigger-for-existing-applicable-contacts-upon-saving-improvement/28616 "2023-07-15T13:03:14Z")
Your software My Mautic version is: 4.4.8 My PHP version is: PHP Version 7.4.29 My Database type and version is: 10.3.38-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: I am working on the romanian translation… --- ## [Ownerfield Tokens in SMS are not working](https://forum.mautic.org/t/ownerfield-tokens-in-sms-are-not-working/28531)
**Author:** [@bernabarut](https://forum.mautic.org/u/bernabarut)\ **Replies:** 1\ **Last updated:** [July 15, 2023, 8:00am UTC](https://forum.mautic.org/t/ownerfield-tokens-in-sms-are-not-working/28531 "2023-07-15T08:00:54Z")
Your software My Mautic version is: v3.3.4 My PHP version is: 7.4.33 My Database type and version is: Mysql Your problem I have no problem using {contactfield=…} tokens in text messages but {ownerfield=…} tokens are… --- ## [Require clarity on Conditions in campaigns](https://forum.mautic.org/t/require-clarity-on-conditions-in-campaigns/28600)
**Author:** [@tskamath](https://forum.mautic.org/u/tskamath)\ **Replies:** 2\ **Last updated:** [July 14, 2023, 1:07pm UTC](https://forum.mautic.org/t/require-clarity-on-conditions-in-campaigns/28600 "2023-07-14T13:07:13Z")
Your software My Mautic version is: V4.4.9 Your problem unable to understand if two segment are in conditions of a campaign like this, when will it be true and when will it be false, Guess if contact is both the … --- ## [E-mail address to send email](https://forum.mautic.org/t/e-mail-address-to-send-email/28580)
**Author:** [@tskamath](https://forum.mautic.org/u/tskamath)\ **Replies:** 6\ **Last updated:** [July 14, 2023, 1:03pm UTC](https://forum.mautic.org/t/e-mail-address-to-send-email/28580 "2023-07-14T13:03:09Z")
Mautic V4.4.9 My PHP version is : 7.4.33 My MariaDB version is (delete as applicable): MariaDB version 11.0.2-MariaDB New install !! newbie to Mautic Your problem I have production SES account, I have a verified ema… --- ## [FieldFilterTransformer throwing null index 'filter'](https://forum.mautic.org/t/fieldfiltertransformer-throwing-null-index-filter/28607)
**Author:** [@astrylis](https://forum.mautic.org/u/astrylis)\ **Replies:** 0\ **Last updated:** [July 14, 2023, 10:13am UTC](https://forum.mautic.org/t/fieldfiltertransformer-throwing-null-index-filter/28607 "2023-07-14T10:13:38Z")
Your software My Mautic version is:4.4.5 My PHP version is:8.0 My Database type and version is:mariaDb v10 Your problem My problem is: FieldFilterTransform is throwing the following error: This only happens whe… --- ## [Autoload.php](https://forum.mautic.org/t/autoload-php/28394)
**Author:** [@wph524](https://forum.mautic.org/u/wph524)\ **Replies:** 2\ **Last updated:** [July 14, 2023, 6:07am UTC](https://forum.mautic.org/t/autoload-php/28394 "2023-07-14T06:07:44Z")
Your software My Mautic version is:4.4.9 My PHP version is:8.0.29 My Database type and version is: Your problem My problem is: Warning : require(/var/www/html/vendor/autoload.php): failed to open stream: No such fi… --- ## [Doctrine\\DBAL\\Exception: An exception occurred while establishing a connection to figure out your platform version](https://forum.mautic.org/t/doctrine-dbal-exception-an-exception-occurred-while-establishing-a-connection-to-figure-out-your-platform-version/25010)
**Author:** [@nextideas](https://forum.mautic.org/u/nextideas)\ **Replies:** 2\ **Last updated:** [July 14, 2023, 5:29am UTC](https://forum.mautic.org/t/doctrine-dbal-exception-an-exception-occurred-while-establishing-a-connection-to-figure-out-your-platform-version/25010 "2023-07-14T05:29:26Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): 10.3.32-MariaDB Updating/Installing Errors I am : Installing This Mautic was installed on local envirement (works fine), and … --- ## [Errore invio e-mail](https://forum.mautic.org/t/errore-invio-e-mail/17604)
**Author:** [@salvatore](https://forum.mautic.org/u/salvatore)\ **Replies:** 6\ **Last updated:** [July 13, 2023, 5:09pm UTC](https://forum.mautic.org/t/errore-invio-e-mail/17604 "2023-07-13T17:09:25Z")
Your software My Mautic version is: 3 My PHP version is: PHP Version 7.2.34 My Database type and version is: Your problem My problem is: errore durante invio e-mail These errors are showing in the log: mautic.ERR… --- ## [Upgrade from v3 to v4 using docker?](https://forum.mautic.org/t/upgrade-from-v3-to-v4-using-docker/23808)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 3\ **Last updated:** [July 12, 2023, 10:54pm UTC](https://forum.mautic.org/t/upgrade-from-v3-to-v4-using-docker/23808 "2023-07-12T22:54:31Z")
Your software v3.1.2 My PHP version is : 7.201 My MySQL/MariaDB version is (delete as applicable): mysqlnd 5.0.12-dev Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installi… --- ## [Issue Regarding Dynamic Content Slot in E-Mail Builder](https://forum.mautic.org/t/issue-regarding-dynamic-content-slot-in-e-mail-builder/28510)
**Author:** [@marcel.b](https://forum.mautic.org/u/marcel.b)\ **Replies:** 1\ **Last updated:** [July 12, 2023, 5:50pm UTC](https://forum.mautic.org/t/issue-regarding-dynamic-content-slot-in-e-mail-builder/28510 "2023-07-12T17:50:12Z")
My Mautic version is: 4.4.9 My PHP version is: 7.4.33 My Database type and version is: MySQL 5.7.41 The dynamic Content Slot does not respect filter settings and always shows the default block in the Email. The fi… [Previous page](https://forum.mautic.org/c/support/8.md?page=65) [Next page](https://forum.mautic.org/c/support/8.md?page=67)