# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=67 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 68 --- ## [Cannot login](https://forum.mautic.org/t/cannot-login/28575)
**Author:** [@wph524](https://forum.mautic.org/u/wph524)\ **Replies:** 2\ **Last updated:** [July 12, 2023, 8:29am UTC](https://forum.mautic.org/t/cannot-login/28575 "2023-07-12T08:29:20Z")
Your software Mautic 4.4.9 My PHP version is :8.0.29 My MySQL/MariaDB version is (delete as applicable): MySQL version 8.0.33 Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing v… --- ## [How to give users access to other's user's emails/campaigns etc](https://forum.mautic.org/t/how-to-give-users-access-to-others-users-emails-campaigns-etc/28561)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 4\ **Last updated:** [July 12, 2023, 6:23am UTC](https://forum.mautic.org/t/how-to-give-users-access-to-others-users-emails-campaigns-etc/28561 "2023-07-12T06:23:46Z")
is it possible to “transfer” or “share” ownership (created by) of elements like emails, campaign and segments to another mautic user. If so how? My use case is I have a a master mautic instance, pre populated with email… --- ## [Can Mautic store, present an overview of all products of a webshop and the stock levels of each product?](https://forum.mautic.org/t/can-mautic-store-present-an-overview-of-all-products-of-a-webshop-and-the-stock-levels-of-each-product/28520)
**Author:** [@Cookovin](https://forum.mautic.org/u/Cookovin)\ **Replies:** 5\ **Last updated:** [July 9, 2023, 6:19pm UTC](https://forum.mautic.org/t/can-mautic-store-present-an-overview-of-all-products-of-a-webshop-and-the-stock-levels-of-each-product/28520 "2023-07-09T18:19:34Z")
I don’t use Mautic yet but I was wundering if Mautic already can, and if not, how I can achieve that Mautic stores and can present an overview of all products of a webshop and the stock levels of each product? Thank you… --- ## [Segment update is too slow with PHP warning](https://forum.mautic.org/t/segment-update-is-too-slow-with-php-warning/28532)
**Author:** [@genie9](https://forum.mautic.org/u/genie9)\ **Replies:** 1\ **Last updated:** [July 9, 2023, 12:21pm UTC](https://forum.mautic.org/t/segment-update-is-too-slow-with-php-warning/28532 "2023-07-09T12:21:22Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4 My Database type and version is: 5.7.38 Your problem My problem is: The issue shows up once i run mautic:segments:update These errors are showing in… --- ## [Error Cron Jobs Mautic 4.4.8](https://forum.mautic.org/t/error-cron-jobs-mautic-4-4-8/28552)
**Author:** [@cali](https://forum.mautic.org/u/cali)\ **Replies:** 1\ **Last updated:** [July 8, 2023, 4:21pm UTC](https://forum.mautic.org/t/error-cron-jobs-mautic-4-4-8/28552 "2023-07-08T16:21:45Z")
Your software My Mautic version is:4.4.8 My PHP version is: 8.0.29 My Database type and version is:mysql 8.0.33 Your problem My problem is: the campaigns do not work, I think it is due to the cron jobs These error… --- ## [Limitations on the endings of email](https://forum.mautic.org/t/limitations-on-the-endings-of-email/28415)
**Author:** [@digitalcuritiba](https://forum.mautic.org/u/digitalcuritiba)\ **Replies:** 2\ **Last updated:** [June 24, 2023, 6:09am UTC](https://forum.mautic.org/t/limitations-on-the-endings-of-email/28415 "2023-06-24T06:09:17Z")
Mautic 4.4.9 PHP 8.1 DB: Server-Version: 5.7.42 - MySQL Community Server (GPL) My problem is: Hello! I cannot send test emails because I am using an incorrect email. Are there any limitations on the endings of emai… --- ## [Count click doesn't work](https://forum.mautic.org/t/count-click-doesnt-work/26118)
**Author:** [@cm-avenirdata](https://forum.mautic.org/u/cm-avenirdata)\ **Replies:** 16\ **Last updated:** [July 7, 2023, 11:45am UTC](https://forum.mautic.org/t/count-click-doesnt-work/26118 "2023-07-07T11:45:09Z")
Your software My Mautic version is: 3 My PHP version is: 7.3 My Database type and version is: Mariadb10.X Your problem My problem is: Hi , We discovered a bug into the process of email’s tracks. I explain, we buil… --- ## [Tokens in SMS](https://forum.mautic.org/t/tokens-in-sms/6630)
**Author:** [@vvertigoo](https://forum.mautic.org/u/vvertigoo)\ **Replies:** 5\ **Last updated:** [July 6, 2023, 3:28pm UTC](https://forum.mautic.org/t/tokens-in-sms/6630 "2023-07-06T15:28:01Z")
Is it possible now to somehow use tokens like {contactfield=firstname} in text messages? --- ## [Emails are not working (Test email from settings work)](https://forum.mautic.org/t/emails-are-not-working-test-email-from-settings-work/28493)
**Author:** [@dejan994](https://forum.mautic.org/u/dejan994)\ **Replies:** 5\ **Last updated:** [July 6, 2023, 10:55am UTC](https://forum.mautic.org/t/emails-are-not-working-test-email-from-settings-work/28493 "2023-07-06T10:55:12Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.2 My Database type and version is: MYSQL 5.7 Your problem My problem is: Hello, I have a problem with mautic emails. I’ve set up docker container wit… --- ## [CSRF token-related issues](https://forum.mautic.org/t/csrf-token-related-issues/28513)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 5\ **Last updated:** [July 5, 2023, 2:52pm UTC](https://forum.mautic.org/t/csrf-token-related-issues/28513 "2023-07-05T14:52:11Z")
\*\* Apache 2.4 My Mautic version is: 45\_mautic-449 My PHP version is: PHP 8.0 My Database type and version is: MySQL 8.0 Hi everyone, I. Issue The Mautic password reset produced the following error message: mautic.c… --- ## [Campaign Not Triggering - Email going fine directly to segment but not through Campaign](https://forum.mautic.org/t/campaign-not-triggering-email-going-fine-directly-to-segment-but-not-through-campaign/28515)
**Author:** [@manishtewatia](https://forum.mautic.org/u/manishtewatia)\ **Replies:** 1\ **Last updated:** [July 5, 2023, 8:14am UTC](https://forum.mautic.org/t/campaign-not-triggering-email-going-fine-directly-to-segment-but-not-through-campaign/28515 "2023-07-05T08:14:11Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4 Campaign Not Triggering Created a segment Created email Sent out test email successfully Created a test campaign Made sure I selected the correct segm… --- ## [Can Mautic bulk personalize emails to sent with column headers of a Google Sheet or CSV file?](https://forum.mautic.org/t/can-mautic-bulk-personalize-emails-to-sent-with-column-headers-of-a-google-sheet-or-csv-file/28503)
**Author:** [@Cookovin](https://forum.mautic.org/u/Cookovin)\ **Replies:** 1\ **Last updated:** [July 4, 2023, 9:21am UTC](https://forum.mautic.org/t/can-mautic-bulk-personalize-emails-to-sent-with-column-headers-of-a-google-sheet-or-csv-file/28503 "2023-07-04T09:21:14Z")
I don’t use Mautic yet but I want to know if Mautic can do this: I want to send out emails in large quantity that will need to be personalized (e.g. with First name, Last name, Company name, Job title etc. (whatever is … --- ## [Why has mautic so many bugs?](https://forum.mautic.org/t/why-has-mautic-so-many-bugs/28448)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 8\ **Last updated:** [July 3, 2023, 5:02pm UTC](https://forum.mautic.org/t/why-has-mautic-so-many-bugs/28448 "2023-07-03T17:02:22Z")
I have old version 2.5.3 or something and I am afraid to update because it never worked. Also I tried to install with composer and it was so weird. I used composer for other cms and it works wonderfully…like drupal for e… --- ## [Plugin installation Error through composer and cli](https://forum.mautic.org/t/plugin-installation-error-through-composer-and-cli/28486)
**Author:** [@omkarc284](https://forum.mautic.org/u/omkarc284)\ **Replies:** 5\ **Last updated:** [July 3, 2023, 4:52pm UTC](https://forum.mautic.org/t/plugin-installation-error-through-composer-and-cli/28486 "2023-07-03T16:52:08Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.29 My Database type and version is: Your problem My problem is: Plugin installation Error through composer and cli on running the command: bin/consol… --- ## [Azure AD Saml SSO not working - Invalid login. Please verify credentials](https://forum.mautic.org/t/azure-ad-saml-sso-not-working-invalid-login-please-verify-credentials/28440)
**Author:** [@jasjitchopra](https://forum.mautic.org/u/jasjitchopra)\ **Replies:** 3\ **Last updated:** [July 3, 2023, 8:12am UTC](https://forum.mautic.org/t/azure-ad-saml-sso-not-working-invalid-login-please-verify-credentials/28440 "2023-07-03T08:12:07Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.29 My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04.1 My Setup: Ubuntu 22.04 - LAMP Your problem My problem is: Configured SAML for Az… --- ## [Mautic PHP Configuration Error Message](https://forum.mautic.org/t/mautic-php-configuration-error-message/28450)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 1\ **Last updated:** [July 2, 2023, 5:14pm UTC](https://forum.mautic.org/t/mautic-php-configuration-error-message/28450 "2023-07-02T17:14:19Z")
Hi, everyone, \*\* Apache 2.4 My Mautic version is: 45\_mautic-449 My PHP version is: PHP 8.0 My Database type and version is: MySQL 8.0 Mautic PHP Configuration Error Message mautic.cfored.com shows an HTTP 500 error… --- ## [Trying to update with composer from 4.4.3 to 4.4.9 error php version](https://forum.mautic.org/t/trying-to-update-with-composer-from-4-4-3-to-4-4-9-error-php-version/28475)
**Author:** [@lior](https://forum.mautic.org/u/lior)\ **Replies:** 3\ **Last updated:** [July 2, 2023, 4:13pm UTC](https://forum.mautic.org/t/trying-to-update-with-composer-from-4-4-3-to-4-4-9-error-php-version/28475 "2023-07-02T16:13:09Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 8.1.2 My Database type and version is: MySQL 5.7 Your problem My problem is: Getting errors when trying to update using composer. Composer is updated to … --- ## [Sending email at a specific time according to the time zone mentioned in the contact profile](https://forum.mautic.org/t/sending-email-at-a-specific-time-according-to-the-time-zone-mentioned-in-the-contact-profile/25790)
**Author:** [@Nick\_J](https://forum.mautic.org/u/Nick_J)\ **Replies:** 8\ **Last updated:** [June 30, 2023, 9:48pm UTC](https://forum.mautic.org/t/sending-email-at-a-specific-time-according-to-the-time-zone-mentioned-in-the-contact-profile/25790 "2023-06-30T21:48:39Z")
Hello, I have scheduled several emails to be sent at 1:00 PM in a campaign. All contacts have the “Preferred Timezone” field filled in profile. How to proceed so that my contacts receive emails at 1:00PM according to … --- ## [NULL values in DB table "leads" appear automatically](https://forum.mautic.org/t/null-values-in-db-table-leads-appear-automatically/28460)
**Author:** [@njuguna](https://forum.mautic.org/u/njuguna)\ **Replies:** 3\ **Last updated:** [June 29, 2023, 8:22am UTC](https://forum.mautic.org/t/null-values-in-db-table-leads-appear-automatically/28460 "2023-06-29T08:22:41Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 7.4.33 My Database type and version is: 10.5.19-MariaDB-0+deb11u2 Your problem My problem is: Hello everyone, I freshly installed Mautic 4.49 on a D… --- ## [Scheduled Emails & Timezone - Understanding & Strange Behaviours](https://forum.mautic.org/t/scheduled-emails-timezone-understanding-strange-behaviours/28371)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 6\ **Last updated:** [June 28, 2023, 11:23pm UTC](https://forum.mautic.org/t/scheduled-emails-timezone-understanding-strange-behaviours/28371 "2023-06-28T23:23:10Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 Your problem My problem is: When you have a campaign with a Send Email scheduled for a specific time like 7pm UTC, it is not sent to all the users at … --- ## [HELP - mautic.NOTICE: PHP Notice](https://forum.mautic.org/t/help-mautic-notice-php-notice/25349)
**Author:** [@stanleymendesf](https://forum.mautic.org/u/stanleymendesf)\ **Replies:** 3\ **Last updated:** [June 28, 2023, 10:35am UTC](https://forum.mautic.org/t/help-mautic-notice-php-notice/25349 "2023-06-28T10:35:58Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4.30 My Database type and version is: 10.5.17-MariaDB-1:10.5.17+maria~ubu1804 Your problem My problem is: Checking the logs I identified records that I… --- ## [Where to get username, password for sending via amazon ses](https://forum.mautic.org/t/where-to-get-username-password-for-sending-via-amazon-ses/28449)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [June 28, 2023, 8:48am UTC](https://forum.mautic.org/t/where-to-get-username-password-for-sending-via-amazon-ses/28449 "2023-06-28T08:48:36Z")
I need amazon ses host? so host is email-smtp.us-east-1.amazonaws.com also where to get username and password…is that the same to the one you login to the was? I got these two under identities SMTP Username: AKIAU6… --- ## [How to export user additional data](https://forum.mautic.org/t/how-to-export-user-additional-data/28451)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [June 28, 2023, 8:46am UTC](https://forum.mautic.org/t/how-to-export-user-additional-data/28451 "2023-06-28T08:46:26Z")
All i have in my excel is email and name and ID…what about the joined date? --- ## [Problems with OAUTH2 in Mautic 4.4.9 - no Access Token, no Refresh Token generated](https://forum.mautic.org/t/problems-with-oauth2-in-mautic-4-4-9-no-access-token-no-refresh-token-generated/28428)
**Author:** [@gerdr](https://forum.mautic.org/u/gerdr)\ **Replies:** 2\ **Last updated:** [June 26, 2023, 9:32pm UTC](https://forum.mautic.org/t/problems-with-oauth2-in-mautic-4-4-9-no-access-token-no-refresh-token-generated/28428 "2023-06-26T21:32:24Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0.29 My Database type and version is: 10.9.7-MariaDB-1:10.9.7+maria~ubu2004 Your problem My problem is: I tried to connect WP-Fusion Lite to Mautic usi… --- ## [Segment Date Picker](https://forum.mautic.org/t/segment-date-picker/28400)
**Author:** [@discovery-dave](https://forum.mautic.org/u/discovery-dave)\ **Replies:** 1\ **Last updated:** [June 26, 2023, 9:04am UTC](https://forum.mautic.org/t/segment-date-picker/28400 "2023-06-26T09:04:30Z")
Your software My Mautic version is:4.4.7 My PHP version is: 7.4.33 My Database type and version is:MySQL 5.7.42 Your problem My problem is: I need to use more than 30 days or less than 30 days in segment date filter… --- ## [Mysql problem](https://forum.mautic.org/t/mysql-problem/28395)
**Author:** [@wph524](https://forum.mautic.org/u/wph524)\ **Replies:** 7\ **Last updated:** [June 26, 2023, 12:47am UTC](https://forum.mautic.org/t/mysql-problem/28395 "2023-06-26T00:47:42Z")
Your software My Mautic version is:4.4.9 My PHP version is: 8.0.29 My Database type and version is: mysql:8.0.27 Your problem My problem is: cannot connect to sql server These errors are showing in the log: An e… --- ## [Same Email - Different Owners](https://forum.mautic.org/t/same-email-different-owners/28425)
**Author:** [@dross](https://forum.mautic.org/u/dross)\ **Replies:** 4\ **Last updated:** [June 25, 2023, 4:15pm UTC](https://forum.mautic.org/t/same-email-different-owners/28425 "2023-06-25T16:15:30Z")
Hi, im trying to setup my first Mautic project and looking if i can do it out of the box or we need some extra implementation. My problem is: Ive got my front end that connects with mautic api to let my users admin the… --- ## [Some emails not sending from campaign](https://forum.mautic.org/t/some-emails-not-sending-from-campaign/28367)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 7\ **Last updated:** [June 23, 2023, 6:53pm UTC](https://forum.mautic.org/t/some-emails-not-sending-from-campaign/28367 "2023-06-23T18:53:46Z")
My Mautic version is: latest My PHP version is: 7.4.33 My Database type and version is: MariaDB 10.4 My problem is: Client has a campaign with emails that ask for missing information from an application. There are 5… --- ## [Mautic v4.4.9 shared hosted - errors since update](https://forum.mautic.org/t/mautic-v4-4-9-shared-hosted-errors-since-update/28417)
**Author:** [@kguerin](https://forum.mautic.org/u/kguerin)\ **Replies:** 1\ **Last updated:** [June 23, 2023, 5:28pm UTC](https://forum.mautic.org/t/mautic-v4-4-9-shared-hosted-errors-since-update/28417 "2023-06-23T17:28:56Z")
Your software My Mautic version is: v4.4.9 My PHP version is: 8.0.27 My Database type and version is: MariaDB 10.4 Shared hosting without access to ssh Your problem My problem is: Multiple errors since update … --- ## [After attempting to send test emails Error 500 - Mautic 4.4.9 PHP 8.1](https://forum.mautic.org/t/after-attempting-to-send-test-emails-error-500-mautic-4-4-9-php-8-1/28414)
**Author:** [@digitalcuritiba](https://forum.mautic.org/u/digitalcuritiba)\ **Replies:** 1\ **Last updated:** [June 23, 2023, 3:36pm UTC](https://forum.mautic.org/t/after-attempting-to-send-test-emails-error-500-mautic-4-4-9-php-8-1/28414 "2023-06-23T15:36:48Z")
Mautic 4.4.9 PHP 8.1 DB: Server-Version: 5.7.42 - MySQL Community Server (GPL) Hello! In the email configuration, when testing the connection, I receive: success. However, after attempting to send test emails, I rec… [Previous page](https://forum.mautic.org/c/support/8.md?page=66) [Next page](https://forum.mautic.org/c/support/8.md?page=68)