# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=7 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 8 --- ## [Contact Reply isn't picked up by the system?](https://forum.mautic.org/t/contact-reply-isnt-picked-up-by-the-system/36534)
**Author:** [@mtcusr](https://forum.mautic.org/u/mtcusr)\ **Replies:** 2\ **Last updated:** [October 3, 2025, 5:09am UTC](https://forum.mautic.org/t/contact-reply-isnt-picked-up-by-the-system/36534 "2025-10-03T05:09:14Z")
Installation Details: Mautic Version: 6.0.4 Apache: 2.4.6 PHP version: 8.2.29 Database: 10.11.14 (mariadb) Problem Details: Sent out a segment email to Contacts which works fine and Mautic also picks up o… --- ## [Processed bounces housekeeping](https://forum.mautic.org/t/processed-bounces-housekeeping/36643)
**Author:** [@hmmmonteiro](https://forum.mautic.org/u/hmmmonteiro)\ **Replies:** 0\ **Last updated:** [September 29, 2025, 11:05am UTC](https://forum.mautic.org/t/processed-bounces-housekeeping/36643 "2025-09-29T11:05:33Z")
Your software My Mautic version is:5.1.0 My PHP version is:8.1.27 My Database type and version is:MariaDB version 10.11.4 Your problem My problem is:Know when to delete bounce messages Although I admit I could’ve o… --- ## [Docker Image Ignoring db\_table\_prefix setting](https://forum.mautic.org/t/docker-image-ignoring-db-table-prefix-setting/32556)
**Author:** [@da644](https://forum.mautic.org/u/da644)\ **Replies:** 2\ **Last updated:** [September 28, 2025, 9:46am UTC](https://forum.mautic.org/t/docker-image-ignoring-db-table-prefix-setting/32556 "2025-09-28T09:46:21Z")
Your software My Mautic version is: Docker image tag 5-apache My Database type and version is: MariaDB 10.11.4 Your problem I’ve updated a container from Mautic V4 to V5 using the 5-apache tagged image on Docker Hub … --- ## [CSV Export never gets sent to email as described in the notification](https://forum.mautic.org/t/csv-export-never-gets-sent-to-email-as-described-in-the-notification/35602)
**Author:** [@jtomelevage](https://forum.mautic.org/u/jtomelevage)\ **Replies:** 2\ **Last updated:** [September 25, 2025, 2:49am UTC](https://forum.mautic.org/t/csv-export-never-gets-sent-to-email-as-described-in-the-notification/35602 "2025-09-25T02:49:02Z")
Your software My Mautic version is: 6.0.0 My PHP version is: 8.1.32 My Database type and version is: 10.5.28-MariaDB-0+deb11u1 Your problem My problem is: After upgrading to Mautic 6.0.0 when we try to export a CSV… --- ## [Amazon SES not appear](https://forum.mautic.org/t/amazon-ses-not-appear/36232)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 3\ **Last updated:** [September 24, 2025, 6:11pm UTC](https://forum.mautic.org/t/amazon-ses-not-appear/36232 "2025-09-24T18:11:37Z")
Your software My Mautic version is:6.03 My PHP version is: 8.3 Amazon SES or any other sofware appear as option on email settings on my Mautic. Look: Edmundo2025-08-01 at 03.06.04 · CleanShot Cloud --- ## [Do Mautic 4 statistics transfer to Mautic 5 after an upgrade?](https://forum.mautic.org/t/do-mautic-4-statistics-transfer-to-mautic-5-after-an-upgrade/34957)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 3\ **Last updated:** [September 24, 2025, 5:06pm UTC](https://forum.mautic.org/t/do-mautic-4-statistics-transfer-to-mautic-5-after-an-upgrade/34957 "2025-09-24T17:06:46Z")
I’m testing an upgrade from Mautic 4 to Mautic 5, but I noticed that most statistics—especially email and campaign data—are showing “no data found”, while form data appears to be intact. I initially struggled with migra… --- ## [Segment stuck at "building" status](https://forum.mautic.org/t/segment-stuck-at-building-status/36409)
**Author:** [@gbns](https://forum.mautic.org/u/gbns)\ **Replies:** 3\ **Last updated:** [September 23, 2025, 10:41pm UTC](https://forum.mautic.org/t/segment-stuck-at-building-status/36409 "2025-09-23T22:41:12Z")
Your software My Mautic version is: 6.0-apache My PHP version is: 8.3.24 My Database type and version is: MySQL - 8.4.6 Your problem My problem is: The Segments that i’ve created are all stucked at “building” status… --- ## [Published Campaign Not Enrolling Contacts or Sending Emails Despite Cron Running (Mautic 4.x)](https://forum.mautic.org/t/published-campaign-not-enrolling-contacts-or-sending-emails-despite-cron-running-mautic-4-x/36605)
**Author:** [@aymanmautic](https://forum.mautic.org/u/aymanmautic)\ **Replies:** 0\ **Last updated:** [September 23, 2025, 10:26pm UTC](https://forum.mautic.org/t/published-campaign-not-enrolling-contacts-or-sending-emails-despite-cron-running-mautic-4-x/36605 "2025-09-23T22:26:06Z")
Your software My Mautic version is: 4.x.x (installed on Apache2, Ubuntu EC2) My PHP version is: 8.0.30 (CLI) My Database type and version is: MySQL 8.x Other details: PHP CLI timezone set to America/Detroit, … --- ## [Campaign API error for Creating New Campaign](https://forum.mautic.org/t/campaign-api-error-for-creating-new-campaign/19712)
**Author:** [@davidmyeyes](https://forum.mautic.org/u/davidmyeyes)\ **Replies:** 2\ **Last updated:** [September 23, 2025, 9:06pm UTC](https://forum.mautic.org/t/campaign-api-error-for-creating-new-campaign/19712 "2025-09-23T21:06:22Z")
Your software My Mautic version is: latest My PHP version is: 7.4.13 My Database type and version is: mysql 5.7 Your problem My problem is: I encountered this error when I tried to create a campaign via API. I wond… --- ## [Is softbounce still broken in Mautic? Goes straight to DNC?](https://forum.mautic.org/t/is-softbounce-still-broken-in-mautic-goes-straight-to-dnc/26357)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 21\ **Last updated:** [September 23, 2025, 1:16pm UTC](https://forum.mautic.org/t/is-softbounce-still-broken-in-mautic-goes-straight-to-dnc/26357 "2025-09-23T13:16:10Z")
With a client installation we see, that soft bounces (with Mailjet it thats relevant) seem to go straight to DNC. Thus the behavior is like a real hard bounce? When I did a research I found those relevant info at Github… --- ## [Translation of preference centre](https://forum.mautic.org/t/translation-of-preference-centre/36580)
**Author:** [@marcelszimonisz](https://forum.mautic.org/u/marcelszimonisz)\ **Replies:** 0\ **Last updated:** [September 19, 2025, 10:01am UTC](https://forum.mautic.org/t/translation-of-preference-centre/36580 "2025-09-19T10:01:49Z")
First of all i want to thank you for the open source tool that can fully replace paid services. I have fully deployed it and it works like a charm. Your software My Mautic version is: 6.0.5 My PHP version is: 8.3 My … --- ## [Email sent at an unsubscribed contact](https://forum.mautic.org/t/email-sent-at-an-unsubscribed-contact/36567)
**Author:** [@elen\_dami](https://forum.mautic.org/u/elen_dami)\ **Replies:** 0\ **Last updated:** [September 18, 2025, 9:07am UTC](https://forum.mautic.org/t/email-sent-at-an-unsubscribed-contact/36567 "2025-09-18T09:07:29Z")
Your software My Mautic version is: v5.1.1 My PHP version is: 8.1.33 My Database type and version is: Your problem My problem is: I use t he Mautic platform to send newsletter emails. Therefore I have created a camp… --- ## [Email sent to an unsubscribed contact](https://forum.mautic.org/t/email-sent-to-an-unsubscribed-contact/36566)
**Author:** [@elen\_dami](https://forum.mautic.org/u/elen_dami)\ **Replies:** 0\ **Last updated:** [September 18, 2025, 8:46am UTC](https://forum.mautic.org/t/email-sent-to-an-unsubscribed-contact/36566 "2025-09-18T08:46:31Z")
Hello everyone! I use the Mautic platform to sent newsletters. I have created a campaign that filters the contacts. If a contact has unsubscribed, then the campaign doesn’t do anything. If they haven’t, it sends them a … --- ## [Issues with preference center page](https://forum.mautic.org/t/issues-with-preference-center-page/35652)
**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\ **Replies:** 2\ **Last updated:** [September 18, 2025, 8:21am UTC](https://forum.mautic.org/t/issues-with-preference-center-page/35652 "2025-09-18T08:21:17Z")
Your software My Mautic version is: v5.2.5 My PHP version is: 8.1.32 My Database type and version is: 10.11.11-MariaDB-0ubuntu0.24.04.2-log Your problem My problem is: We have upgraded our staging server from versio… --- ## [Can you disable click tracking of privacy policy links in emails?](https://forum.mautic.org/t/can-you-disable-click-tracking-of-privacy-policy-links-in-emails/25896)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 19\ **Last updated:** [September 17, 2025, 12:38pm UTC](https://forum.mautic.org/t/can-you-disable-click-tracking-of-privacy-policy-links-in-emails/25896 "2025-09-17T12:38:40Z")
My Mautic version is:4.2.1 We send out a number of emails and they all contain links to our privacy policy. Is there a way to stop Mautic from tracking clicks in emails to these (privacy policy) links so they don’t show… --- ## [404 Tracking Pixel Error](https://forum.mautic.org/t/404-tracking-pixel-error/36542)
**Author:** [@cslater](https://forum.mautic.org/u/cslater)\ **Replies:** 0\ **Last updated:** [September 15, 2025, 10:32pm UTC](https://forum.mautic.org/t/404-tracking-pixel-error/36542 "2025-09-15T22:32:44Z")
Your software My Mautic version is: 6.0.4 My PHP version is: 8.1.33 My Database type and version is: MariaDB 10.6.22 Your problem My problem is: I am getting an error 404 when going manually to the tracking pixel - … --- ## [Submit form stuck at “please wait”](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/36539)
**Author:** [@ggrey](https://forum.mautic.org/u/ggrey)\ **Replies:** 2\ **Last updated:** [September 15, 2025, 3:47pm UTC](https://forum.mautic.org/t/submit-form-stuck-at-please-wait/36539 "2025-09-15T15:47:14Z")
Hi everyone, updated to the latest version and noticed the form is sent, and all records updated but it hangs on PLEASE WAIT and won’t show redirect URL. And so, forms are resubmitted because users think there has been a… --- ## [How to Send Emails in Batches in Mautic (Throttling or Controlled Delivery)](https://forum.mautic.org/t/how-to-send-emails-in-batches-in-mautic-throttling-or-controlled-delivery/35854)
**Author:** [@mayank74](https://forum.mautic.org/u/mayank74)\ **Replies:** 3\ **Last updated:** [September 13, 2025, 8:01pm UTC](https://forum.mautic.org/t/how-to-send-emails-in-batches-in-mautic-throttling-or-controlled-delivery/35854 "2025-09-13T20:01:47Z")
I’m working on optimizing my email sending process in Mautic and need some guidance. Here’s what I’m trying to achieve: I have a segment of 100 contacts, but I don’t want to send the email to all of them at once. Inste… --- ## [Mautic says emails are sent but they aren't](https://forum.mautic.org/t/mautic-says-emails-are-sent-but-they-arent/36532)
**Author:** [@ncmon](https://forum.mautic.org/u/ncmon)\ **Replies:** 1\ **Last updated:** [September 12, 2025, 4:57pm UTC](https://forum.mautic.org/t/mautic-says-emails-are-sent-but-they-arent/36532 "2025-09-12T16:57:51Z")
Hi, I’ve updated to version 6.0.5 from 6.0.4 and now i’m facing a lot of problems now. I’ve downgraded but problems persist. I have the email setup and tests OK. But when sending example emails to contacts it says it w… --- ## [Update from version 5.1.0 to 6.0.5](https://forum.mautic.org/t/update-from-version-5-1-0-to-6-0-5/36520)
**Author:** [@eddsfreelancing](https://forum.mautic.org/u/eddsfreelancing)\ **Replies:** 0\ **Last updated:** [September 11, 2025, 7:14am UTC](https://forum.mautic.org/t/update-from-version-5-1-0-to-6-0-5/36520 "2025-09-11T07:14:27Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.2.29 My Database type and version is: 10.6.23-MariaDB-logQL Your problem My problem is: The Mautic update from version 5.1.0 to 6.0.5 gets stuck at ‘Ext… --- ## [Upgrading Mariadb to 11.4.x Improved M6.0.3 Performance](https://forum.mautic.org/t/upgrading-mariadb-to-11-4-x-improved-m6-0-3-performance/36519)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 0\ **Last updated:** [September 11, 2025, 6:30am UTC](https://forum.mautic.org/t/upgrading-mariadb-to-11-4-x-improved-m6-0-3-performance/36519 "2025-09-11T06:30:33Z")
Hello, I recently upgraded mariadb from 10.5.x to 11.4.x on our web platform in readiness to run Mautic 7 when it is finally released for production. The good news is that M6.0.3 appears to run noticeably faster after … --- ## [Adding custom blocks to GrapesJS builder](https://forum.mautic.org/t/adding-custom-blocks-to-grapesjs-builder/23608)
**Author:** [@eibens](https://forum.mautic.org/u/eibens)\ **Replies:** 9\ **Last updated:** [September 10, 2025, 9:10pm UTC](https://forum.mautic.org/t/adding-custom-blocks-to-grapesjs-builder/23608 "2025-09-10T21:10:05Z")
Hello! I am trying to configure the GrapesJS builder with custom blocks. This possibility is mentioned in the docs: GrapesJS comes with a set of built-in blocks, in this way you’re able to build your templates faster.… --- ## [How to change unsubscribe text, colour and content](https://forum.mautic.org/t/how-to-change-unsubscribe-text-colour-and-content/36474)
**Author:** [@cmalla](https://forum.mautic.org/u/cmalla)\ **Replies:** 2\ **Last updated:** [September 10, 2025, 1:24pm UTC](https://forum.mautic.org/t/how-to-change-unsubscribe-text-colour-and-content/36474 "2025-09-10T13:24:25Z")
Your software Mautic version 6.0.5 PHP Version 8.3.24 Database Version MariaDB 10.6.23 Your problem My problem is: I want to change the colour of the link to the unsubscribe page and preference centres, as the defau… --- ## [Problem with links in Mautic5](https://forum.mautic.org/t/problem-with-links-in-mautic5/36517)
**Author:** [@spacebob](https://forum.mautic.org/u/spacebob)\ **Replies:** 0\ **Last updated:** [September 10, 2025, 9:43am UTC](https://forum.mautic.org/t/problem-with-links-in-mautic5/36517 "2025-09-10T09:43:23Z")
Hi everyone, I’m writing to report an issue affecting the links in our daily newsletters following our migration from Mautic 4 to Mautic 5. Context The newsletter is built in Stripo and sent with Mautic 5 with click t… --- ## [Fresh install of 6.0.4 and All Emails report stopped work](https://forum.mautic.org/t/fresh-install-of-6-0-4-and-all-emails-report-stopped-work/36462)
**Author:** [@mtcusr](https://forum.mautic.org/u/mtcusr)\ **Replies:** 2\ **Last updated:** [September 9, 2025, 11:01am UTC](https://forum.mautic.org/t/fresh-install-of-6-0-4-and-all-emails-report-stopped-work/36462 "2025-09-09T11:01:11Z")
For a very short while the default All Emails reports stopped working and now gives me the error “Uh oh! I think I broke it. If I do it again, please report me to the system administrator!” and I’ve tried to clear produc… --- ## [Email, campaign not sent after successful DSN test](https://forum.mautic.org/t/email-campaign-not-sent-after-successful-dsn-test/36453)
**Author:** [@realbeltracchi](https://forum.mautic.org/u/realbeltracchi)\ **Replies:** 1\ **Last updated:** [September 9, 2025, 10:56am UTC](https://forum.mautic.org/t/email-campaign-not-sent-after-successful-dsn-test/36453 "2025-09-09T10:56:29Z")
Your software My Mautic version is: 5 My PHP version is: 8 My Database type and version is: mysql:8.0.43 Your problem My problem is: Emails and campaigns are shown as being sent, mautic:broadcasts:send not showing … --- ## [Twig Template to Handle Null Values](https://forum.mautic.org/t/twig-template-to-handle-null-values/36495)
**Author:** [@mtcusr](https://forum.mautic.org/u/mtcusr)\ **Replies:** 1\ **Last updated:** [September 9, 2025, 10:53am UTC](https://forum.mautic.org/t/twig-template-to-handle-null-values/36495 "2025-09-09T10:53:44Z")
Installation Details: Mautic Version: 6.0.4 Apache: 2.4.6 PHP version: 8.2.29 Database: 10.11.14 (mariadb) Checking the mautic\_prod log there are the following, which searching the forum seems to be relate… --- ## [Cannot send emails to contacts or campaign](https://forum.mautic.org/t/cannot-send-emails-to-contacts-or-campaign/36115)
**Author:** [@zoltan.mark](https://forum.mautic.org/u/zoltan.mark)\ **Replies:** 1\ **Last updated:** [September 9, 2025, 10:30am UTC](https://forum.mautic.org/t/cannot-send-emails-to-contacts-or-campaign/36115 "2025-09-09T10:30:10Z")
We’re on Mautic 6.0.2 We send emails via an SMTP relay. The test email is successfully sent via settings and the test email arrives in the test mailbox. I have a test contact with the same email address. I go there, cl… --- ## [IMAP\\Connection is already closed when running bin/console mautic📧fetch](https://forum.mautic.org/t/imap-connection-is-already-closed-when-running-bin-console-mauticfetch/36492)
**Author:** [@mtcusr](https://forum.mautic.org/u/mtcusr)\ **Replies:** 2\ **Last updated:** [September 9, 2025, 9:12am UTC](https://forum.mautic.org/t/imap-connection-is-already-closed-when-running-bin-console-mauticfetch/36492 "2025-09-09T09:12:12Z")
From the start I’ve had the log being stamped with IMAP\\Connection is already closed when running bin/console mautic:email:fetch every time the cron job was running and there is a long standing ticket open for this issue… --- ## [DDEV setup with composer, uploaded images etc. getting added to git](https://forum.mautic.org/t/ddev-setup-with-composer-uploaded-images-etc-getting-added-to-git/36291)
**Author:** [@lolcode](https://forum.mautic.org/u/lolcode)\ **Replies:** 4\ **Last updated:** [September 9, 2025, 8:45am UTC](https://forum.mautic.org/t/ddev-setup-with-composer-uploaded-images-etc-getting-added-to-git/36291 "2025-09-09T08:45:09Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.2.29 My Database type and version is: MariaDb 10.11 Your problem My problem is: I used a composer create-project install of Mautic All the images that … [Previous page](https://forum.mautic.org/c/support/8.md?page=6) [Next page](https://forum.mautic.org/c/support/8.md?page=8)