# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=70 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 71 --- ## [Mautic Segment update duration](https://forum.mautic.org/t/mautic-segment-update-duration/28142)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 0\ **Last updated:** [May 25, 2023, 9:14am UTC](https://forum.mautic.org/t/mautic-segment-update-duration/28142 "2023-05-25T09:14:54Z")
Your software My Mautic version is: v4.4 My PHP version is: 7.4.23 My Database type and version is: 10.3.37-MariaDB-0ubuntu0.20.04.1 Your problem We wanted to know the mautic segment update duration at run time base… --- ## [What is companies option in mautic and and how does it work?](https://forum.mautic.org/t/what-is-companies-option-in-mautic-and-and-how-does-it-work/28120)
**Author:** [@ritesh1](https://forum.mautic.org/u/ritesh1)\ **Replies:** 1\ **Last updated:** [May 24, 2023, 6:34am UTC](https://forum.mautic.org/t/what-is-companies-option-in-mautic-and-and-how-does-it-work/28120 "2023-05-24T06:34:42Z")
what is companies option in mautic and and how does it work? --- ## [Unable to login mautic / pabbly](https://forum.mautic.org/t/unable-to-login-mautic-pabbly/28123)
**Author:** [@edwin.muniu](https://forum.mautic.org/u/edwin.muniu)\ **Replies:** 0\ **Last updated:** [May 24, 2023, 6:16am UTC](https://forum.mautic.org/t/unable-to-login-mautic-pabbly/28123 "2023-05-24T06:16:15Z")
Your software My Mautic version is: 4.4.8 My PHP version is: 8.0 My Database type and version is: mysqli 5.7.42 Your problem My problem is: trying to connect pabbly & mautic We noted that we are unable to login T… --- ## [Link without tracking in a Dynamic Content on Landing Page](https://forum.mautic.org/t/link-without-tracking-in-a-dynamic-content-on-landing-page/28092)
**Author:** [@IonutOjicaDe](https://forum.mautic.org/u/IonutOjicaDe)\ **Replies:** 7\ **Last updated:** [May 22, 2023, 6:16pm UTC](https://forum.mautic.org/t/link-without-tracking-in-a-dynamic-content-on-landing-page/28092 "2023-05-22T18:16:32Z")
Your software My Mautic version is: 4.4.8 My PHP version is: 7.4.29 My Database type and version is: 10.3.38-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: I created a Dynamic Content for a Landing Page. Ins… --- ## [Would it be possible to edit the contact page?](https://forum.mautic.org/t/would-it-be-possible-to-edit-the-contact-page/28113)
**Author:** [@360forma](https://forum.mautic.org/u/360forma)\ **Replies:** 0\ **Last updated:** [May 23, 2023, 9:33am UTC](https://forum.mautic.org/t/would-it-be-possible-to-edit-the-contact-page/28113 "2023-05-23T09:33:55Z")
Where is the contact page located? I would like to edit the html and maybe throw in a few javascripts. Is there any way to locate it and hopefully modifying it without breaking anything? --- ## [How Many Mails Can Mautic Send out Per Minute? - benchmarking results in post!](https://forum.mautic.org/t/how-many-mails-can-mautic-send-out-per-minute-benchmarking-results-in-post/21802)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 15\ **Last updated:** [May 23, 2023, 6:42am UTC](https://forum.mautic.org/t/how-many-mails-can-mautic-send-out-per-minute-benchmarking-results-in-post/21802 "2023-05-23T06:42:38Z")
I have seen a number of posts around this issue, but have not been able to find clear benchmarks. We have a client who is sending through Amazon SES with a rate limit of 77 mails/second. Question can Mautic send out th… --- ## [Show system date in emails instead of utc date](https://forum.mautic.org/t/show-system-date-in-emails-instead-of-utc-date/19741)
**Author:** [@gary.harrison](https://forum.mautic.org/u/gary.harrison)\ **Replies:** 1\ **Last updated:** [May 23, 2023, 3:32am UTC](https://forum.mautic.org/t/show-system-date-in-emails-instead-of-utc-date/19741 "2023-05-23T03:32:04Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: MySQL Your problem My problem is: Our server is setup on UTC time so all time entries into mysql are based on UTC tim… --- ## [How to style existing and create custom grapejs blocks?](https://forum.mautic.org/t/how-to-style-existing-and-create-custom-grapejs-blocks/28003)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 7\ **Last updated:** [May 22, 2023, 5:04pm UTC](https://forum.mautic.org/t/how-to-style-existing-and-create-custom-grapejs-blocks/28003 "2023-05-22T17:04:55Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 8.0 Your problem My problem is: How do I style the existing grapejs builder blocks? E.g. the navbar, text section or the countdown block? Is it possible … --- ## [Mautic not sending password reset](https://forum.mautic.org/t/mautic-not-sending-password-reset/15843)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 2\ **Last updated:** [August 28, 2020, 9:00am UTC](https://forum.mautic.org/t/mautic-not-sending-password-reset/15843 "2020-08-28T09:00:17Z")
Seems that Mautic won’t send me a password reset. Nothing arrives. I’m using 3.02 … .anyone run into this ? I solved this by entering another bcrypt hash string into the DB, but I still need to know why its not sending … --- ## [404 error on dashboard on new install](https://forum.mautic.org/t/404-error-on-dashboard-on-new-install/26674)
**Author:** [@kyleknight](https://forum.mautic.org/u/kyleknight)\ **Replies:** 2\ **Last updated:** [May 22, 2023, 10:32am UTC](https://forum.mautic.org/t/404-error-on-dashboard-on-new-install/26674 "2023-05-22T10:32:00Z")
I’m having trouble with the mautic install, I used Serverpilot to install all the apache2, php, mysql etc and can get to the login page for it. But for some reason, when I try and login it throws me the 404 error. This h… --- ## [Cannot create custom fields](https://forum.mautic.org/t/cannot-create-custom-fields/28061)
**Author:** [@ison](https://forum.mautic.org/u/ison)\ **Replies:** 11\ **Last updated:** [May 22, 2023, 8:28am UTC](https://forum.mautic.org/t/cannot-create-custom-fields/28061 "2023-05-22T08:28:45Z")
Your software My Mautic version is: 4.4.8 My PHP version is: 8.0.28 My Database type and version is: mysql Ver 15.1 Distrib 10.5.13-MariaDB Your problem My problem is: I created a custom fields but it says “Your cu… --- ## [Marketplace installation of Custom Objects fails](https://forum.mautic.org/t/marketplace-installation-of-custom-objects-fails/27588)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 3\ **Last updated:** [May 22, 2023, 4:36am UTC](https://forum.mautic.org/t/marketplace-installation-of-custom-objects-fails/27588 "2023-05-22T04:36:43Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 8.0 Your problem My problem is: Tried to install “custom objects” plugin from the marketplace. Takes a while, confirms installation. Asks for activation i… --- ## [Help with my first campaign. basic concepts](https://forum.mautic.org/t/help-with-my-first-campaign-basic-concepts/28098)
**Author:** [@dustbro](https://forum.mautic.org/u/dustbro)\ **Replies:** 2\ **Last updated:** [May 21, 2023, 8:36pm UTC](https://forum.mautic.org/t/help-with-my-first-campaign-basic-concepts/28098 "2023-05-21T20:36:36Z")
My Mautic version is: 4.4.6 My PHP version is: 7.4.33 My Database type and version is: 5.7.41-44 I have recently begun my journey of learning how to utilize Mautic. Despite going through numerous video tutorials in an… --- ## [MaxMind GEO & Others failing, not working](https://forum.mautic.org/t/maxmind-geo-others-failing-not-working/28094)
**Author:** [@rudy72](https://forum.mautic.org/u/rudy72)\ **Replies:** 2\ **Last updated:** [May 21, 2023, 7:31pm UTC](https://forum.mautic.org/t/maxmind-geo-others-failing-not-working/28094 "2023-05-21T19:31:32Z")
Hey guys, not able to get maxmind or any other ip config to work… it keeps returning 0 / false… I have tried multiple things --- ## [Fresh Mautic 4.4.0 via SSH and Composer - problem with installation](https://forum.mautic.org/t/fresh-mautic-4-4-0-via-ssh-and-composer-problem-with-installation/24656)
**Author:** [@gregy1](https://forum.mautic.org/u/gregy1)\ **Replies:** 38\ **Last updated:** [May 21, 2023, 3:33pm UTC](https://forum.mautic.org/t/fresh-mautic-4-4-0-via-ssh-and-composer-problem-with-installation/24656 "2023-05-21T15:33:35Z")
Your software My PHP version is : 7.4.30 My MySQL/MariaDB version is (delete as applicable): MariaDB version 10.2 Updating/Installing Errors \*I am: Installing \*Installing via: Command Line These errors are showing… --- ## [First time Composer Mautic 4 Install - HELP](https://forum.mautic.org/t/first-time-composer-mautic-4-install-help/22901)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [May 21, 2023, 3:31pm UTC](https://forum.mautic.org/t/first-time-composer-mautic-4-install-help/22901 "2023-05-21T15:31:47Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): mysql Ver 15.1 Distrib 10.3.34-MariaDB, for debian-linux-gnu (x86\_64) using readline 5.2 Installing Errors I am : Installing … --- ## [Queue settings](https://forum.mautic.org/t/queue-settings/23716)
**Author:** [@kixell](https://forum.mautic.org/u/kixell)\ **Replies:** 3\ **Last updated:** [May 21, 2023, 2:33pm UTC](https://forum.mautic.org/t/queue-settings/23716 "2023-05-21T14:33:38Z")
Hi, I would like to use RabbitMQ, but queue settings is not displayed in administration panel. The Mautic version is 4.2.1 Where is this configuration now ? Regards --- ## [Mautic says 'emails sent', but nothing has actually gone out](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 11\ **Last updated:** [May 21, 2023, 12:13pm UTC](https://forum.mautic.org/t/mautic-says-emails-sent-but-nothing-has-actually-gone-out/27811 "2023-05-21T12:13:08Z")
Your software My Mautic version is: v4.4.7 My PHP version is: 8 My Database type and version is: MariaDB 10.3.38-MariaDB Your problem My problem is: Channels\>Emails says about 1100 emails have been sent, but nothin… --- ## [Ip Lookup service - Geolocation problems with Geoip2](https://forum.mautic.org/t/ip-lookup-service-geolocation-problems-with-geoip2/12423)
**Author:** [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Replies:** 1\ **Last updated:** [May 21, 2023, 8:39am UTC](https://forum.mautic.org/t/ip-lookup-service-geolocation-problems-with-geoip2/12423 "2023-05-21T08:39:49Z")
Your software My Mautic version is: My PHP version is: 7.2.26 Hi, I’m facing several problems with ip geolocation. The first one is that I don’t get a feedback if the IP lookup service authentication credentials are… --- ## [Cannot save emails on version 4.4](https://forum.mautic.org/t/cannot-save-emails-on-version-4-4/28093)
**Author:** [@llittlecharlie](https://forum.mautic.org/u/llittlecharlie)\ **Replies:** 0\ **Last updated:** [May 21, 2023, 5:35am UTC](https://forum.mautic.org/t/cannot-save-emails-on-version-4-4/28093 "2023-05-21T05:35:23Z")
My Mautic version is: v4.4.8 My PHP version is: 8.0 Hello, when I go to emails, I create one, but is not being saved, but consol error doesn’t show any error, but if I do clic con apply and save, I got error 403 on: h… --- ## [Required form field notification not working on 4.4.8](https://forum.mautic.org/t/required-form-field-notification-not-working-on-4-4-8/28086)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 3\ **Last updated:** [May 20, 2023, 5:43pm UTC](https://forum.mautic.org/t/required-form-field-notification-not-working-on-4-4-8/28086 "2023-05-20T17:43:51Z")
When I press the submit button, and have the form fields empty, the browser does not give me that yellow ‘required’ field notification. This is a new install of Mautic 4.4.8. I’ve also included an error message from t… --- ## [Merge contacts and anonymous](https://forum.mautic.org/t/merge-contacts-and-anonymous/28080)
**Author:** [@marcosaanjos\_1](https://forum.mautic.org/u/marcosaanjos_1)\ **Replies:** 1\ **Last updated:** [May 19, 2023, 9:15pm UTC](https://forum.mautic.org/t/merge-contacts-and-anonymous/28080 "2023-05-19T21:15:29Z")
I noticed that when someone leaves their email on the form, the lead is created as a contact who has the IP reference. However, if this lead accesses another page on my domain that has the script registered by the WP Mau… --- ## [Mautic API Error: Requested URL not found](https://forum.mautic.org/t/mautic-api-error-requested-url-not-found/7227)
**Author:** [@flexmarkets](https://forum.mautic.org/u/flexmarkets)\ **Replies:** 15\ **Last updated:** [May 19, 2023, 1:16pm UTC](https://forum.mautic.org/t/mautic-api-error-requested-url-not-found/7227 "2023-05-19T13:16:16Z")
Hey, I have a little problem: Situation: I want to call the Mautic API and get a response, which isn’t an error. I use the API library (https://github.com/mautic/api-library). The API is enabled in the c… --- ## [Mautic DoubleOptin DOI - Setup of Form-\>Emailaction-\> TRACKINGURL-\>Working BUT not with different IP](https://forum.mautic.org/t/mautic-doubleoptin-doi-setup-of-form-emailaction-trackingurl-working-but-not-with-different-ip/28041)
**Author:** [@marcschh](https://forum.mautic.org/u/marcschh)\ **Replies:** 11\ **Last updated:** [May 19, 2023, 1:11pm UTC](https://forum.mautic.org/t/mautic-doubleoptin-doi-setup-of-form-emailaction-trackingurl-working-but-not-with-different-ip/28041 "2023-05-19T13:11:58Z")
Your software My Mautic version is: 4.4.8 My PHP version is: 7.4 My Database type and version is: mariadb 10.5 Your problem My problem is: Mautic DoubleOptin DOI - Setup of Form-\>Emailaction-\> TRACKINGURL-\>SET TAG-\>… --- ## [Test email ok, but Mautic doesn't send any email](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 12\ **Last updated:** [May 19, 2023, 9:31am UTC](https://forum.mautic.org/t/test-email-ok-but-mautic-doesnt-send-any-email/24207 "2023-05-19T09:31:00Z")
Your software My Mautic version is: 4,2,2 My PHP version is: 7,4 My Database type and version is: Your problem My problem is: I have configured Amazon SES, test email is ok, is it not on sandbox, but it doesn’t send… --- ## [Buttons not showing on emails. They appear as links. \[Mautic 4.4.8\]](https://forum.mautic.org/t/buttons-not-showing-on-emails-they-appear-as-links-mautic-4-4-8/28063)
**Author:** [@bgit-c](https://forum.mautic.org/u/bgit-c)\ **Replies:** 1\ **Last updated:** [May 18, 2023, 5:23pm UTC](https://forum.mautic.org/t/buttons-not-showing-on-emails-they-appear-as-links-mautic-4-4-8/28063 "2023-05-18T17:23:31Z")
Your software My Mautic version is: 4.4.8 My PHP version is: 8.0 My Database type and version is: Mysql Buttons Not Showing on Emails/Buttons showing as links Buttons are not showing in emails sent. They appear as l… --- ## [WP Mautic - Shortcode not showing](https://forum.mautic.org/t/wp-mautic-shortcode-not-showing/28052)
**Author:** [@yohanbrc](https://forum.mautic.org/u/yohanbrc)\ **Replies:** 3\ **Last updated:** [May 18, 2023, 12:18am UTC](https://forum.mautic.org/t/wp-mautic-shortcode-not-showing/28052 "2023-05-18T00:18:54Z")
Your software My Mautic version is: 4.4.8 My PHP version is: 8.0.28 My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04.1 Your problem Hi everyone, I’m not an expert in WordPress, so I recently created … --- ## [Mautic UTM tags do not include a?](https://forum.mautic.org/t/mautic-utm-tags-do-not-include-a/27834)
**Author:** [@fotodino](https://forum.mautic.org/u/fotodino)\ **Replies:** 1\ **Last updated:** [May 17, 2023, 9:46pm UTC](https://forum.mautic.org/t/mautic-utm-tags-do-not-include-a/27834 "2023-05-17T21:46:48Z")
Your software My PHP version is : 8 Your problem My problem is : Whenever we send an email including the URL https://example.example.de/luh6e7vrlqwe which is saved in contactfield=shop\_link the utm tags do not get… --- ## [Report how to have this column](https://forum.mautic.org/t/report-how-to-have-this-column/27711)
**Author:** [@iza\_gie1](https://forum.mautic.org/u/iza_gie1)\ **Replies:** 3\ **Last updated:** [May 17, 2023, 12:26pm UTC](https://forum.mautic.org/t/report-how-to-have-this-column/27711 "2023-05-17T12:26:26Z")
I would like to have a column where I can see date of first page hit by contact and calculate how many days after it this contact make a reservation. How can I do this? --- ## [iFrame Form on Mobile hanging on Submit (with redirect URL)](https://forum.mautic.org/t/iframe-form-on-mobile-hanging-on-submit-with-redirect-url/28054)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [May 17, 2023, 12:16pm UTC](https://forum.mautic.org/t/iframe-form-on-mobile-hanging-on-submit-with-redirect-url/28054 "2023-05-17T12:16:09Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 There is an issue with submitting a form that is embedded on a page using iFrame with a redirect on submit on mobile. The form just hangs. It works on… [Previous page](https://forum.mautic.org/c/support/8.md?page=69) [Next page](https://forum.mautic.org/c/support/8.md?page=71)