# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=72 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 73 --- ## [I want to know how to migrate Mautic from one server to another](https://forum.mautic.org/t/i-want-to-know-how-to-migrate-mautic-from-one-server-to-another/27942)
**Author:** [@arielhc](https://forum.mautic.org/u/arielhc)\ **Replies:** 1\ **Last updated:** [May 8, 2023, 1:08pm UTC](https://forum.mautic.org/t/i-want-to-know-how-to-migrate-mautic-from-one-server-to-another/27942 "2023-05-08T13:08:30Z")
Your software My Mautic version is: 4-8 My PHP version is: 7.4.33 Your problem My problem is: I want to know how to migrate Mautic from one server to another. I already have Mautic installed on the other server, but… --- ## [Uh oh! I think I broke it. If I do it again, please report me to the system administrator!](https://forum.mautic.org/t/uh-oh-i-think-i-broke-it-if-i-do-it-again-please-report-me-to-the-system-administrator/27941)
**Author:** [@veeravenkatasai](https://forum.mautic.org/u/veeravenkatasai)\ **Replies:** 0\ **Last updated:** [May 8, 2023, 10:36am UTC](https://forum.mautic.org/t/uh-oh-i-think-i-broke-it-if-i-do-it-again-please-report-me-to-the-system-administrator/27941 "2023-05-08T10:36:06Z")
Your software My Mautic version is: 4.47 My PHP version is: 8.0.28 My Database type and version is: 5.742 Your problem My problem is: Uh oh! I think I broke it. If I do it again, please report me to the system admi… --- ## [Email settings- Test connection failed with amazon SES-SMTP](https://forum.mautic.org/t/email-settings-test-connection-failed-with-amazon-ses-smtp/27887)
**Author:** [@irfankhan](https://forum.mautic.org/u/irfankhan)\ **Replies:** 7\ **Last updated:** [May 8, 2023, 6:55am UTC](https://forum.mautic.org/t/email-settings-test-connection-failed-with-amazon-ses-smtp/27887 "2023-05-08T06:55:45Z")
Your software My Mautic version is:v4.4.8 My PHP version is: 7.4.33 My Database type and version is: SQL 5.7.41-cll-lve Your problem My problem is: I have tried connecting ses smtp to my mautic, it fails with below… --- ## [\[SOLVED\] How to restore user IP address on a Silent Post Form Submission?](https://forum.mautic.org/t/solved-how-to-restore-user-ip-address-on-a-silent-post-form-submission/27925)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 1\ **Last updated:** [May 5, 2023, 10:40pm UTC](https://forum.mautic.org/t/solved-how-to-restore-user-ip-address-on-a-silent-post-form-submission/27925 "2023-05-05T22:40:35Z")
Your software My Mautic version is: v4.4.8 My PHP version is: v8.0.28 My Database type and version is: MariaDB 10.4 Your problem My problem is: When using the silent post method to capture a new subscriber, the IP … --- ## [Integration With MailChimp Pushing to Test List](https://forum.mautic.org/t/integration-with-mailchimp-pushing-to-test-list/27922)
**Author:** [@yanksup](https://forum.mautic.org/u/yanksup)\ **Replies:** 0\ **Last updated:** [May 5, 2023, 12:58pm UTC](https://forum.mautic.org/t/integration-with-mailchimp-pushing-to-test-list/27922 "2023-05-05T12:58:19Z")
My Mautic version is: 4.4.8 My PHP version is: 7.4.25 My Database type and version is: SQL v? My problem is: I’m having an issue getting the MailChimp plugin to push to the list. (The owner wants to use MailChi… --- ## [Unable to download TWIG Templates (after license purchase)](https://forum.mautic.org/t/unable-to-download-twig-templates-after-license-purchase/27895)
**Author:** [@suryakumar1](https://forum.mautic.org/u/suryakumar1)\ **Replies:** 7\ **Last updated:** [May 5, 2023, 6:13am UTC](https://forum.mautic.org/t/unable-to-download-twig-templates-after-license-purchase/27895 "2023-05-05T06:13:29Z")
Your software My Mautic version is: v4.4.7 Your problem My problem is: We’d like to use the TWIG templates in some of our email campaigns. We’ve purchased a single domain license (from https://mtcextendee.com/market… --- ## [Mautic error whet change locale](https://forum.mautic.org/t/mautic-error-whet-change-locale/27766)
**Author:** [@zaharovrd](https://forum.mautic.org/u/zaharovrd)\ **Replies:** 4\ **Last updated:** [May 4, 2023, 2:32pm UTC](https://forum.mautic.org/t/mautic-error-whet-change-locale/27766 "2023-05-04T14:32:41Z")
Your software My Mautic version is: v4.4.7 My PHP version is: 7.3 My Database type and version is: Your problem My problem is: when i enter in contact i see " The site is currently offline due to encountering an e… --- ## [Email sending error when i configuring Monitored Inbox Settings](https://forum.mautic.org/t/email-sending-error-when-i-configuring-monitored-inbox-settings/27905)
**Author:** [@topman7777](https://forum.mautic.org/u/topman7777)\ **Replies:** 1\ **Last updated:** [May 4, 2023, 2:31pm UTC](https://forum.mautic.org/t/email-sending-error-when-i-configuring-monitored-inbox-settings/27905 "2023-05-04T14:31:46Z")
Your software My Mautic version is: 4.4.7 My PHP version is: PHP Version 7.4.33 My Database type and version is: Your problem My problem is: I can’t send emails after trying to configure Monitored Inbox Settings, i… --- ## [When are images in emails sent?](https://forum.mautic.org/t/when-are-images-in-emails-sent/27773)
**Author:** [@alexhammer](https://forum.mautic.org/u/alexhammer)\ **Replies:** 3\ **Last updated:** [May 4, 2023, 6:49am UTC](https://forum.mautic.org/t/when-are-images-in-emails-sent/27773 "2023-05-04T06:49:56Z")
When are images in emails sent? Do they actually get delivered within the email? Or are they downloaded from mautic as soon as you open the mail in your client? Or something completely different? --- ## [Mautic showing emails as bounced, but SendGrid shows emails as delivered](https://forum.mautic.org/t/mautic-showing-emails-as-bounced-but-sendgrid-shows-emails-as-delivered/27454)
**Author:** [@bob-herman](https://forum.mautic.org/u/bob-herman)\ **Replies:** 6\ **Last updated:** [May 4, 2023, 4:11am UTC](https://forum.mautic.org/t/mautic-showing-emails-as-bounced-but-sendgrid-shows-emails-as-delivered/27454 "2023-05-04T04:11:18Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.33 My Database type and version is: MySQL 5.7.39 Your problem My problem is: Mautic showing emails bounced, but SendGrid shows emails as delivered. F… --- ## [Anyone experience with custom objects](https://forum.mautic.org/t/anyone-experience-with-custom-objects/27876)
**Author:** [@astrylis](https://forum.mautic.org/u/astrylis)\ **Replies:** 3\ **Last updated:** [May 3, 2023, 9:37am UTC](https://forum.mautic.org/t/anyone-experience-with-custom-objects/27876 "2023-05-03T09:37:30Z")
Your software My Mautic version is:4.4.5 My PHP version is:8.0 My Database type and version is:MariaDB 10 Your problem My problem is: We are trying to figure out the best approach to using custom objects. I know cu… --- ## [Update state in contact via api leads to an incorrect result](https://forum.mautic.org/t/update-state-in-contact-via-api-leads-to-an-incorrect-result/27820)
**Author:** [@valeriaduran](https://forum.mautic.org/u/valeriaduran)\ **Replies:** 5\ **Last updated:** [May 3, 2023, 10:03am UTC](https://forum.mautic.org/t/update-state-in-contact-via-api-leads-to-an-incorrect-result/27820 "2023-05-03T10:03:20Z")
I want to update my contact with state “Montana” (United States) via API. I did PATCH request api/contacts/batch/edit But It was updated with state “Montana” (Bulgaria). Is it possible to get the correct result via A… --- ## [Problem: Die an den MySQL Server übergebene Query hat einen Syntaxfehler](https://forum.mautic.org/t/problem-die-an-den-mysql-server-ubergebene-query-hat-einen-syntaxfehler/27890)
**Author:** [@ips](https://forum.mautic.org/u/ips)\ **Replies:** 0\ **Last updated:** [May 3, 2023, 9:38am UTC](https://forum.mautic.org/t/problem-die-an-den-mysql-server-ubergebene-query-hat-einen-syntaxfehler/27890 "2023-05-03T09:38:17Z")
Your software My Mautic version is:4.4.7 My PHP version is:8.0.26 My Database type and version is: MySQL 5.7 - SSD Your problem My problem is: Die an den MySQL Server übergebene Query hat einen Syntaxfehler der be… --- ## [Smtp error when I try to connect using SSL](https://forum.mautic.org/t/smtp-error-when-i-try-to-connect-using-ssl/3834)
**Author:** [@thaneor](https://forum.mautic.org/u/thaneor)\ **Replies:** 7\ **Last updated:** [May 3, 2023, 7:31am UTC](https://forum.mautic.org/t/smtp-error-when-i-try-to-connect-using-ssl/3834 "2023-05-03T07:31:20Z")
Hi guys, I can’t configure my smtp server with SSL I have this error : Connection could not be established with host mail.mydomain.com \[ #0\] Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be e… --- ## [Set/send email with bcc via rest send api?](https://forum.mautic.org/t/set-send-email-with-bcc-via-rest-send-api/27885)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 0\ **Last updated:** [May 3, 2023, 4:24am UTC](https://forum.mautic.org/t/set-send-email-with-bcc-via-rest-send-api/27885 "2023-05-03T04:24:11Z")
Hello, we send emails with the rest api using the following endpoint: /api/emails/emailId/contact/contactid/send How can an email send with this endpoint send also via bcc to another email address? I tried to set bcc… --- ## [Stop replacing \ tags with \
\\ and adding \ tags](https://forum.mautic.org/t/stop-replacing-br-tags-with-div-data-empty-true-br-div-and-adding-span-data-fr-verified-true-tags/27790)
**Author:** [@IonutOjicaDe](https://forum.mautic.org/u/IonutOjicaDe)\ **Replies:** 0\ **Last updated:** [April 21, 2023, 9:54am UTC](https://forum.mautic.org/t/stop-replacing-br-tags-with-div-data-empty-true-br-div-and-adding-span-data-fr-verified-true-tags/27790 "2023-04-21T09:54:14Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4.29 My Database type and version is: 10.3.38-MariaDB-0ubuntu0.20.04.1 I am using the classic editor (not the new mjml-one) Your problem Mautic changes… --- ## [Chage Admin UI in v4.4.8](https://forum.mautic.org/t/chage-admin-ui-in-v4-4-8/27884)
**Author:** [@pro-emailer](https://forum.mautic.org/u/pro-emailer)\ **Replies:** 1\ **Last updated:** [May 2, 2023, 8:53pm UTC](https://forum.mautic.org/t/chage-admin-ui-in-v4-4-8/27884 "2023-05-02T20:53:52Z")
Hi, I have installed two instances of Mautic, sometimes I get confused when using one or the other. Instead of looking each time in the URL, I prefer having different user interfaces of the admin panel, ideally custom … --- ## [Mautic Installation On Litespeed Server | Through Softaculous](https://forum.mautic.org/t/mautic-installation-on-litespeed-server-through-softaculous/27864)
**Author:** [@bgit-c](https://forum.mautic.org/u/bgit-c)\ **Replies:** 3\ **Last updated:** [May 2, 2023, 4:44pm UTC](https://forum.mautic.org/t/mautic-installation-on-litespeed-server-through-softaculous/27864 "2023-05-02T16:44:46Z")
Mautic Version 4.4.7 My PHP version is : 8.0.28 My Database type and version is: mysqlnd 8.0.28 Installing Errors I am installing Mautic on a litespeed server through the Softaculous. Error 403 on a fresh install A… --- ## [Is it possible to split contacts this way...?](https://forum.mautic.org/t/is-it-possible-to-split-contacts-this-way/27800)
**Author:** [@recyclewny](https://forum.mautic.org/u/recyclewny)\ **Replies:** 6\ **Last updated:** [May 2, 2023, 10:54am UTC](https://forum.mautic.org/t/is-it-possible-to-split-contacts-this-way/27800 "2023-05-02T10:54:32Z")
Your software My Mautic version is: v4.4.3 My PHP version is: 7.4.30 My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04.1 I can’t find anything on Google about this, nor in the forums. I want to do a 50… --- ## [Scaling with Workers - What happens if you force a cron script?](https://forum.mautic.org/t/scaling-with-workers-what-happens-if-you-force-a-cron-script/27854)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 12\ **Last updated:** [May 1, 2023, 2:05pm UTC](https://forum.mautic.org/t/scaling-with-workers-what-happens-if-you-force-a-cron-script/27854 "2023-05-01T14:05:50Z")
Working through how we config our Kubernetes at the moment Important question - how can we safely split up the sending queue so we can multi thread it. What protective systems are in place to help prevent an email bein… --- ## [Outlook for Mac](https://forum.mautic.org/t/outlook-for-mac/27734)
**Author:** [@candidatehub](https://forum.mautic.org/u/candidatehub)\ **Replies:** 2\ **Last updated:** [May 1, 2023, 12:34pm UTC](https://forum.mautic.org/t/outlook-for-mac/27734 "2023-05-01T12:34:16Z")
I am trying to set up the Outlook plugin with Mautic but I am using Outlook on a Mac. Has anyone ever been able to configure this? --- ## [Configuring email setting](https://forum.mautic.org/t/configuring-email-setting/27857)
**Author:** [@dokuwa](https://forum.mautic.org/u/dokuwa)\ **Replies:** 1\ **Last updated:** [May 1, 2023, 11:53am UTC](https://forum.mautic.org/t/configuring-email-setting/27857 "2023-05-01T11:53:28Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: email configuration setting testing config is fine but sending email has error message Thes… --- ## [Gmail app rich email image carousel preview - how is this done? (Screenshot)](https://forum.mautic.org/t/gmail-app-rich-email-image-carousel-preview-how-is-this-done-screenshot/27855)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 1\ **Last updated:** [May 1, 2023, 9:33am UTC](https://forum.mautic.org/t/gmail-app-rich-email-image-carousel-preview-how-is-this-done-screenshot/27855 "2023-05-01T09:33:43Z")
Recieved this email from aliexpress today. 1st ive opened months This is very new to me, got image previews in gmail list. Keen to understand how they achieved this. Src is large with no online preview Ill try n … --- ## [Pause all campaigns for one week?](https://forum.mautic.org/t/pause-all-campaigns-for-one-week/25026)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 6\ **Last updated:** [May 1, 2023, 9:06am UTC](https://forum.mautic.org/t/pause-all-campaigns-for-one-week/25026 "2023-05-01T09:06:52Z")
Hey there, Is it possible to take a running campaigns stop them for one week and then continue from where i stopped them? I need to send few emails next week and with running funnel i don’t want to send to many emails … --- ## [Getting invalid token error when trying to acess Mautic API](https://forum.mautic.org/t/getting-invalid-token-error-when-trying-to-acess-mautic-api/27843)
**Author:** [@pedrohqalves](https://forum.mautic.org/u/pedrohqalves)\ **Replies:** 0\ **Last updated:** [April 27, 2023, 8:10pm UTC](https://forum.mautic.org/t/getting-invalid-token-error-when-trying-to-acess-mautic-api/27843 "2023-04-27T20:10:04Z")
Have been getting 401 error when trying to acess Mautic API I get this error { "errors": \[ { "message": "The access token provided is invalid.", "code": 401, "type": "invalid\_grant" } \] } … --- ## [How to set a different alias for the unsubscribe URL?](https://forum.mautic.org/t/how-to-set-a-different-alias-for-the-unsubscribe-url/27835)
**Author:** [@suryakumar1](https://forum.mautic.org/u/suryakumar1)\ **Replies:** 0\ **Last updated:** [April 27, 2023, 1:50pm UTC](https://forum.mautic.org/t/how-to-set-a-different-alias-for-the-unsubscribe-url/27835 "2023-04-27T13:50:04Z")
Your software My Mautic version is: v4.4.7 Your problem My problem is: Our Mautic instance is hosted at https://mautic.internal\_domain.com/ We also have an alias which points to the mautic instance as https://mautic… --- ## [Display clickable URL in contact overview / form](https://forum.mautic.org/t/display-clickable-url-in-contact-overview-form/27828)
**Author:** [@toon](https://forum.mautic.org/u/toon)\ **Replies:** 0\ **Last updated:** [April 27, 2023, 9:05am UTC](https://forum.mautic.org/t/display-clickable-url-in-contact-overview-form/27828 "2023-04-27T09:05:07Z")
Hi everyone We created a URL field (callto:phonenumber) with the purpose of it being displayed in the contact overview or a report so the salesrep can directly click on the number. However, the functionality is working… --- ## [Staging site missing emails and campaigns (solved)](https://forum.mautic.org/t/staging-site-missing-emails-and-campaigns-solved/27826)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 1\ **Last updated:** [April 27, 2023, 2:08am UTC](https://forum.mautic.org/t/staging-site-missing-emails-and-campaigns-solved/27826 "2023-04-27T02:08:12Z")
My Mautic version is: 4.4.7 My PHP version is: 7.4 My Database type and version is: MariaDB 10.4 Your problem My problem is: I use Cloudways servers hosting on Digital Ocean. When I push or pull my live site to stagi… --- ## [Send an email immediately](https://forum.mautic.org/t/send-an-email-immediately/27816)
**Author:** [@pro-emailer](https://forum.mautic.org/u/pro-emailer)\ **Replies:** 5\ **Last updated:** [April 26, 2023, 5:23pm UTC](https://forum.mautic.org/t/send-an-email-immediately/27816 "2023-04-26T17:23:43Z")
Hi, I am using Mautic v4.4.7. I have selected “How should email be handled?” = “Queue”. Is it possible to mark some emails to be sent immediatly to the contact without being queued. There are some reasons to do that. … --- ## [Preference Center Customization Tokens](https://forum.mautic.org/t/preference-center-customization-tokens/27812)
**Author:** [@wcomartin](https://forum.mautic.org/u/wcomartin)\ **Replies:** 2\ **Last updated:** [April 26, 2023, 4:30pm UTC](https://forum.mautic.org/t/preference-center-customization-tokens/27812 "2023-04-26T16:30:48Z")
Your software My Mautic version is: 4.7 My PHP version is: 7.4 My Database type and version is: mariadb 10.6.11 Your problem My problem is: Is there a way to show the user email address instead of name in the prefer… [Previous page](https://forum.mautic.org/c/support/8.md?page=71) [Next page](https://forum.mautic.org/c/support/8.md?page=73)