# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=73 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 74 --- ## [Segment with "Sent any email (Date)" condition](https://forum.mautic.org/t/segment-with-sent-any-email-date-condition/27814)
**Author:** [@suryakumar1](https://forum.mautic.org/u/suryakumar1)\ **Replies:** 6\ **Last updated:** [April 26, 2023, 3:23pm UTC](https://forum.mautic.org/t/segment-with-sent-any-email-date-condition/27814 "2023-04-26T15:23:16Z")
Your software My Mautic version is: v4.4.7 My PHP version is: My Database type and version is: Your problem My problem is: I have created a new user sign up segment with the criteria as follows: The users are c… --- ## [Event type: page hit not showing up on contacts](https://forum.mautic.org/t/event-type-page-hit-not-showing-up-on-contacts/27823)
**Author:** [@mau](https://forum.mautic.org/u/mau)\ **Replies:** 0\ **Last updated:** [April 26, 2023, 2:32pm UTC](https://forum.mautic.org/t/event-type-page-hit-not-showing-up-on-contacts/27823 "2023-04-26T14:32:47Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 8.0.28 My Database type and version is: 8.0.32 Your problem My problem is: Hi, I would like to be able to see the event type of “page hit” in the contac… --- ## [Get states list from mautic contacts](https://forum.mautic.org/t/get-states-list-from-mautic-contacts/27818)
**Author:** [@valeriaduran](https://forum.mautic.org/u/valeriaduran)\ **Replies:** 4\ **Last updated:** [April 26, 2023, 11:07am UTC](https://forum.mautic.org/t/get-states-list-from-mautic-contacts/27818 "2023-04-26T11:07:17Z")
Hello! Is it possible (and how) to get list of states (attached below) available for contacts on contact edit page? --- ## [What is the best way to add pre-created fields to forms in Mautic?](https://forum.mautic.org/t/what-is-the-best-way-to-add-pre-created-fields-to-forms-in-mautic/27768)
**Author:** [@ricfreire](https://forum.mautic.org/u/ricfreire)\ **Replies:** 6\ **Last updated:** [April 26, 2023, 10:12am UTC](https://forum.mautic.org/t/what-is-the-best-way-to-add-pre-created-fields-to-forms-in-mautic/27768 "2023-04-26T10:12:53Z")
Hello everyone, I am creating a theme and I would like my theme to have pre-created fields such as name, email, and message when creating a form, instead of the user create then one by one. I attempted to manually add … --- ## [Separate merged mails from existing segments?](https://forum.mautic.org/t/separate-merged-mails-from-existing-segments/27803)
**Author:** [@rsharma](https://forum.mautic.org/u/rsharma)\ **Replies:** 3\ **Last updated:** [April 26, 2023, 10:00am UTC](https://forum.mautic.org/t/separate-merged-mails-from-existing-segments/27803 "2023-04-26T10:00:58Z")
When I upload an email list to create a new segment, already available mails are merged. So are those mails now removed from the new segment automatically? If not, then how can I do so? --- ## [Dynamic Content Does Not Work (Wordpress)](https://forum.mautic.org/t/dynamic-content-does-not-work-wordpress/27720)
**Author:** [@nsomaru](https://forum.mautic.org/u/nsomaru)\ **Replies:** 1\ **Last updated:** [April 26, 2023, 9:04am UTC](https://forum.mautic.org/t/dynamic-content-does-not-work-wordpress/27720 "2023-04-26T09:04:19Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 8.0.28 My Database type and version is: MySQL 8.0.32 Your problem My problem is: I am trying to embed dynamic web content in a Wordpress page. I’ve tried… --- ## [Set default date/time in Mautic Form Field](https://forum.mautic.org/t/set-default-date-time-in-mautic-form-field/27728)
**Author:** [@deejmer](https://forum.mautic.org/u/deejmer)\ **Replies:** 4\ **Last updated:** [April 26, 2023, 2:45am UTC](https://forum.mautic.org/t/set-default-date-time-in-mautic-form-field/27728 "2023-04-26T02:45:36Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4.33 My Database type and version is: MySQL 5.7.36 Your problem My problem is: I need to set a default date and time on a read-only field in a Mautic fo… --- ## [Mautic Campaign Event Runs on all contacts?](https://forum.mautic.org/t/mautic-campaign-event-runs-on-all-contacts/27688)
**Author:** [@shairu](https://forum.mautic.org/u/shairu)\ **Replies:** 5\ **Last updated:** [April 25, 2023, 5:10am UTC](https://forum.mautic.org/t/mautic-campaign-event-runs-on-all-contacts/27688 "2023-04-25T05:10:49Z")
I tried creating a simple campaign today, All it does is: Look at a segment contacts Check if the contact still has a “free” tag after 21 days If they do, send them an upsell email Here is a screenshot of the campaign… --- ## [Send email by sparkpost API getting unauthorize](https://forum.mautic.org/t/send-email-by-sparkpost-api-getting-unauthorize/27384)
**Author:** [@anil\_naut111](https://forum.mautic.org/u/anil_naut111)\ **Replies:** 3\ **Last updated:** [April 22, 2023, 4:40pm UTC](https://forum.mautic.org/t/send-email-by-sparkpost-api-getting-unauthorize/27384 "2023-04-22T16:40:19Z")
Your software My Mautic version is: v4.2.1 My PHP version is: 7.4.29 My Database type and version is: MySQL 5.7 Your problem My problem is: Unable to do Email sendout VIA sparkpost API, right now we are sending VIA… --- ## [IP autofill Country Question](https://forum.mautic.org/t/ip-autofill-country-question/27796)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 3\ **Last updated:** [April 22, 2023, 7:37am UTC](https://forum.mautic.org/t/ip-autofill-country-question/27796 "2023-04-22T07:37:18Z")
Your software My Mautic version is: 4.4.6 My PHP version is: 7.4 My Database type and version is: mariadb 10.5 Your problem My problem is: We have a German partner, who has a client with Dutch IP (Amazon) accordin… --- ## [Need help configuring SAML behind Nginx reverse-proxy](https://forum.mautic.org/t/need-help-configuring-saml-behind-nginx-reverse-proxy/25690)
**Author:** [@somepad](https://forum.mautic.org/u/somepad)\ **Replies:** 1\ **Last updated:** [April 22, 2023, 4:38am UTC](https://forum.mautic.org/t/need-help-configuring-saml-behind-nginx-reverse-proxy/25690 "2023-04-22T04:38:17Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 8.0 My Database type and version is: mysql 8.0 Current setup uses nginx + php-fmp to serve Mautic, nginx config is based on this gist: Mautic Nginx Configu… --- ## [Does Mautic 4.2.X support MySQL 8 and PHP 8?](https://forum.mautic.org/t/does-mautic-4-2-x-support-mysql-8-and-php-8/27787)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 1\ **Last updated:** [April 21, 2023, 1:37pm UTC](https://forum.mautic.org/t/does-mautic-4-2-x-support-mysql-8-and-php-8/27787 "2023-04-21T13:37:56Z")
I would like to know if the Mautic versions 4 and beyond supports MySQL 8 database system and PHP 8.0? Many thanks in advance for the reply. --- ## [Mautic Installer Time-out](https://forum.mautic.org/t/mautic-installer-time-out/27779)
**Author:** [@pascalharting](https://forum.mautic.org/u/pascalharting)\ **Replies:** 1\ **Last updated:** [April 20, 2023, 3:58pm UTC](https://forum.mautic.org/t/mautic-installer-time-out/27779 "2023-04-20T15:58:44Z")
My PHP version is : 8.2.5 My MySQL/MariaDB version is: 10.6.12 Updating/Installing Errors I am: Installing Installing via : Web These errors are showing in the installer : 504 Gateway Time-out These errors are show… --- ## [Preference center slots unavailable in the new builder](https://forum.mautic.org/t/preference-center-slots-unavailable-in-the-new-builder/27784)
**Author:** [@pro-emailer](https://forum.mautic.org/u/pro-emailer)\ **Replies:** 0\ **Last updated:** [April 20, 2023, 6:28pm UTC](https://forum.mautic.org/t/preference-center-slots-unavailable-in-the-new-builder/27784 "2023-04-20T18:28:10Z")
Your software My Mautic version is: v4.4.7 My PHP version is: 7.4 Hi, I have followed some tutorials to create a landing page for a custom preference center, I enabled the option “Set as preference center page”, when… --- ## [What minimum specifications for a DB of 10 million leads? With 100k send every day?](https://forum.mautic.org/t/what-minimum-specifications-for-a-db-of-10-million-leads-with-100k-send-every-day/27781)
**Author:** [@acap](https://forum.mautic.org/u/acap)\ **Replies:** 0\ **Last updated:** [April 20, 2023, 4:38pm UTC](https://forum.mautic.org/t/what-minimum-specifications-for-a-db-of-10-million-leads-with-100k-send-every-day/27781 "2023-04-20T16:38:21Z")
Your software My Mautic version is: v4.4.7 My PHP version is: docker version of v4.4.7 Mautic image (PHP\_VERSION=7.4.33 ) My Database type and version is: Pecorna 5.7.34 I’m trying to figure out any sending limits I … --- ## [Mail Send Settings - SMTP](https://forum.mautic.org/t/mail-send-settings-smtp/27772)
**Author:** [@gustavokennedy](https://forum.mautic.org/u/gustavokennedy)\ **Replies:** 1\ **Last updated:** [April 20, 2023, 9:00am UTC](https://forum.mautic.org/t/mail-send-settings-smtp/27772 "2023-04-20T09:00:19Z")
Your software My Mautic version is: v4.4.7 My PHP version is: 7.4.33 My Database type and version is: MySQL 8.0.32 OS: Ubuntu 20.04 LTS Your problem My problem is: I just installed Mautic and I can’t validate the … --- ## [How to End A/B Tests via API](https://forum.mautic.org/t/how-to-end-a-b-tests-via-api/27516)
**Author:** [@alexhammer](https://forum.mautic.org/u/alexhammer)\ **Replies:** 3\ **Last updated:** [April 20, 2023, 8:36am UTC](https://forum.mautic.org/t/how-to-end-a-b-tests-via-api/27516 "2023-04-20T08:36:51Z")
Hello all, does somebody know how to end a split test via the api? I couldn’t find something in the documentation and it is not that obvious to me to only edit the email via patch. But I guess it is actually possible t… --- ## [Add Contact to Segment After Visiting Page](https://forum.mautic.org/t/add-contact-to-segment-after-visiting-page/27737)
**Author:** [@riverbear](https://forum.mautic.org/u/riverbear)\ **Replies:** 2\ **Last updated:** [April 19, 2023, 6:00pm UTC](https://forum.mautic.org/t/add-contact-to-segment-after-visiting-page/27737 "2023-04-19T18:00:05Z")
I have created a campaign that sends an email to a segment. In the email I have include a link that goes to a landing page. After clicking the link and visiting the landing page (Thank You page), the campaign is supposed… --- ## [Style.html.twig not being loaded](https://forum.mautic.org/t/style-html-twig-not-being-loaded/27749)
**Author:** [@ricfreire](https://forum.mautic.org/u/ricfreire)\ **Replies:** 4\ **Last updated:** [April 19, 2023, 1:24pm UTC](https://forum.mautic.org/t/style-html-twig-not-being-loaded/27749 "2023-04-19T13:24:54Z")
Your software My Mautic version is: 5.0.0 My PHP version is: PHP Version 8.0.28 My Database type and version is: 8.0.32-0ubuntu0.22.04.2 Your problem I am creating a theme following the instructions from the oficial… --- ## [The send emails button is not appearing](https://forum.mautic.org/t/the-send-emails-button-is-not-appearing/27758)
**Author:** [@liam](https://forum.mautic.org/u/liam)\ **Replies:** 1\ **Last updated:** [April 19, 2023, 7:26am UTC](https://forum.mautic.org/t/the-send-emails-button-is-not-appearing/27758 "2023-04-19T07:26:16Z")
Send emails button is not appearing in the toolbar while Edit , send email example and close button are appearing. Recently i have updated the new Mautic version --- ## [How to Create Segment Based On Never Read Email after Subscribed in 3 months ago?](https://forum.mautic.org/t/how-to-create-segment-based-on-never-read-email-after-subscribed-in-3-months-ago/27764)
**Author:** [@dnxyz](https://forum.mautic.org/u/dnxyz)\ **Replies:** 1\ **Last updated:** [April 19, 2023, 7:12am UTC](https://forum.mautic.org/t/how-to-create-segment-based-on-never-read-email-after-subscribed-in-3-months-ago/27764 "2023-04-19T07:12:21Z")
Your software My PHP version is : v4.1.1 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing v… --- ## [Mautic by bitnami cannot find in AWS market place](https://forum.mautic.org/t/mautic-by-bitnami-cannot-find-in-aws-market-place/27620)
**Author:** [@atsatli](https://forum.mautic.org/u/atsatli)\ **Replies:** 9\ **Last updated:** [April 19, 2023, 5:48am UTC](https://forum.mautic.org/t/mautic-by-bitnami-cannot-find-in-aws-market-place/27620 "2023-04-19T05:48:21Z")
Your software My Mautic version is: 4.4.6 My PHP version is: My Database type and version is: Your problem My problem is: as from many years i am installing mautic on AWS by bitnami packet in aws marketplace but t… --- ## [How to Add the shortcode for the Dynamic web content that has multiple condition to the website](https://forum.mautic.org/t/how-to-add-the-shortcode-for-the-dynamic-web-content-that-has-multiple-condition-to-the-website/27751)
**Author:** [@divya\_s](https://forum.mautic.org/u/divya_s)\ **Replies:** 0\ **Last updated:** [April 18, 2023, 4:51pm UTC](https://forum.mautic.org/t/how-to-add-the-shortcode-for-the-dynamic-web-content-that-has-multiple-condition-to-the-website/27751 "2023-04-18T16:51:02Z")
Your software My Mautic version is: 4.2.1 Your problem My problem is: I have set up my Dynamic Web Content Flow. The slots and the campaign, and the dynamic content are all in place inside mautic. I need to embed the… --- ## [Standalone Form is Not Adding Tags or Segments, or Points](https://forum.mautic.org/t/standalone-form-is-not-adding-tags-or-segments-or-points/27635)
**Author:** [@ellorywells](https://forum.mautic.org/u/ellorywells)\ **Replies:** 8\ **Last updated:** [April 18, 2023, 12:57pm UTC](https://forum.mautic.org/t/standalone-form-is-not-adding-tags-or-segments-or-points/27635 "2023-04-18T12:57:17Z")
Your software My PHP version is : 8.0 My MySQL/MariaDB version is : 10.5.19-MariaDB-log These errors are showing in the Mautic log : PHP Warning: Trying to access array offset on value of type bool in /home/cigarsco… --- ## [Mail translations in campaigns ignored?](https://forum.mautic.org/t/mail-translations-in-campaigns-ignored/27740)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 1\ **Last updated:** [April 18, 2023, 10:31am UTC](https://forum.mautic.org/t/mail-translations-in-campaigns-ignored/27740 "2023-04-18T10:31:04Z")
Your software My Mautic version is: 4.4.x My PHP version is: not relevant My Database type and version is: not relevant Your problem My problem is: We build a multi language campaign. We created mails, that have se… --- ## [Contacts not merging](https://forum.mautic.org/t/contacts-not-merging/27568)
**Author:** [@candidatehub](https://forum.mautic.org/u/candidatehub)\ **Replies:** 2\ **Last updated:** [April 17, 2023, 2:49pm UTC](https://forum.mautic.org/t/contacts-not-merging/27568 "2023-04-17T14:49:22Z")
I have sent emails to imported or manually created contacts and it is tracking the email opening and the link click in the email. However, it is not merging with the previously anonymous contact and is not tracking futu… --- ## [Email Template Counting](https://forum.mautic.org/t/email-template-counting/27731)
**Author:** [@huang594029845](https://forum.mautic.org/u/huang594029845)\ **Replies:** 3\ **Last updated:** [April 17, 2023, 10:34am UTC](https://forum.mautic.org/t/email-template-counting/27731 "2023-04-17T10:34:01Z")
Hi, I created a template email, then i used this template to send email at contact page, it can’t count the quantity of sent/open/click. Is it normal? thanks --- ## [403 Error after Mautic 3.3.5 update](https://forum.mautic.org/t/403-error-after-mautic-3-3-5-update/22859)
**Author:** [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Replies:** 11\ **Last updated:** [April 15, 2023, 9:25pm UTC](https://forum.mautic.org/t/403-error-after-mautic-3-3-5-update/22859 "2023-04-15T21:25:44Z")
Hello, I have this 403 error after updating Mautic to the minor version 3.3.5 How can I fix it? I cannot access Mautic anymore --- ## [Preference page shows duplicated code from base.html.twig file](https://forum.mautic.org/t/preference-page-shows-duplicated-code-from-base-html-twig-file/27463)
**Author:** [@abdulwahab](https://forum.mautic.org/u/abdulwahab)\ **Replies:** 5\ **Last updated:** [April 15, 2023, 11:29am UTC](https://forum.mautic.org/t/preference-page-shows-duplicated-code-from-base-html-twig-file/27463 "2023-04-15T11:29:24Z")
Problem My problem is: I created a new theme for mautic and I have header and footer in the theme. I want to show header and footer for my preference page and also for a simple text message when I click on the unsubscri… --- ## [Information about Mautic 5 composer install - error 500 in "step 2"](https://forum.mautic.org/t/information-about-mautic-5-composer-install-error-500-in-step-2/27721)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [April 15, 2023, 11:16am UTC](https://forum.mautic.org/t/information-about-mautic-5-composer-install-error-500-in-step-2/27721 "2023-04-15T11:16:29Z")
Your software My Mautic version is: 5.0.0 My PHP version is: 8.0 My Database type and version is: MariaDB 10.3.38 Your problem My problem is: When installing Mautic 5 (download zip from repo, composer install…) the… [Previous page](https://forum.mautic.org/c/support/8.md?page=72) [Next page](https://forum.mautic.org/c/support/8.md?page=74)