# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=74 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 75 --- ## [Preference page option in landing pages don't show up](https://forum.mautic.org/t/preference-page-option-in-landing-pages-dont-show-up/25372)
**Author:** [@theresefub](https://forum.mautic.org/u/theresefub)\ **Replies:** 4\ **Last updated:** [April 14, 2023, 1:51pm UTC](https://forum.mautic.org/t/preference-page-option-in-landing-pages-dont-show-up/25372 "2023-04-14T13:51:32Z")
Your software My Mautic version is: v4.2.2 My PHP version is: 7.4.30 My Database type and version is: Maria Your problem My problem is: I’ve created a landing page and set it as a Preference centre page but once I o… --- ## [How to secure that queue processing for page\_hit and email\_hit is working](https://forum.mautic.org/t/how-to-secure-that-queue-processing-for-page-hit-and-email-hit-is-working/13946)
**Author:** [@dsonnet](https://forum.mautic.org/u/dsonnet)\ **Replies:** 1\ **Last updated:** [April 13, 2023, 1:34pm UTC](https://forum.mautic.org/t/how-to-secure-that-queue-processing-for-page-hit-and-email-hit-is-working/13946 "2023-04-13T13:34:34Z")
Hi, I run a self hosted mautic, I use rabbitmq to handle buffer page\_hits and email\_hits. In order to process in the backgroud there is a console command mautic:queue:process. Since this command stays running in the ba… --- ## [Mautic 3 on Centos 7 404 after installer completes](https://forum.mautic.org/t/mautic-3-on-centos-7-404-after-installer-completes/14961)
**Author:** [@netideas](https://forum.mautic.org/u/netideas)\ **Replies:** 27\ **Last updated:** [April 13, 2023, 8:14am UTC](https://forum.mautic.org/t/mautic-3-on-centos-7-404-after-installer-completes/14961 "2023-04-13T08:14:55Z")
Your software My PHP version is : 7.3.19 \*My MySQL version is: 5.7.30-1 Installing Errors I am (delete as applicable): Installing installing via (delete as applicable) : Command Line These errors are showing in the… --- ## [Segment based on specific URL & Visit Date](https://forum.mautic.org/t/segment-based-on-specific-url-visit-date/27682)
**Author:** [@radi](https://forum.mautic.org/u/radi)\ **Replies:** 5\ **Last updated:** [April 12, 2023, 5:00pm UTC](https://forum.mautic.org/t/segment-based-on-specific-url-visit-date/27682 "2023-04-12T17:00:01Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4.33 My Database type and version is: 10.11.2-MariaDB-1:10.11.2+maria~ubu2204 Your problem How do I build a segment based on specific URLs visited on a … --- ## [Mautic fails to send segment email error due to IP data doesnt exist](https://forum.mautic.org/t/mautic-fails-to-send-segment-email-error-due-to-ip-data-doesnt-exist/20020)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 4\ **Last updated:** [April 12, 2023, 9:53am UTC](https://forum.mautic.org/t/mautic-fails-to-send-segment-email-error-due-to-ip-data-doesnt-exist/20020 "2023-04-12T09:53:56Z")
Your software My Mautic version is: v2.12.1 My PHP version is: 7.4.20 My Database type and version is: MySQL 5.7.34 Your problem My problem is: Mautic cannot send segment email, 0 out of xxx sent error These errors… --- ## [Has anyone how to fix the error: Failed to clear FilesystemTagAwareAdapter?](https://forum.mautic.org/t/has-anyone-how-to-fix-the-error-failed-to-clear-filesystemtagawareadapter/24747)
**Author:** [@gregy1](https://forum.mautic.org/u/gregy1)\ **Replies:** 4\ **Last updated:** [April 11, 2023, 5:09pm UTC](https://forum.mautic.org/t/has-anyone-how-to-fix-the-error-failed-to-clear-filesystemtagawareadapter/24747 "2023-04-11T17:09:39Z")
Your software My PHP version is : 7.4 My MariaDB version is: 10.2 My Mautic version is : 4.4.0 These errors are showing in the Mautic log : mautic.EMERGENCY: Failed to clear Mautic cache. {“adapter”:“FilesystemTagAw… --- ## [I keep seeing this error everyday](https://forum.mautic.org/t/i-keep-seeing-this-error-everyday/4066)
**Author:** [@arjon](https://forum.mautic.org/u/arjon)\ **Replies:** 7\ **Last updated:** [April 11, 2023, 7:14am UTC](https://forum.mautic.org/t/i-keep-seeing-this-error-everyday/4066 "2023-04-11T07:14:47Z")
The error found on mautic’s logs: Code: \[2016-06-02 11:09:40\] mautic.NOTICE: PHP Notice: SessionHandler::gc(): ps\_files\_cleanup\_dir: opendir(/var/lib/php5/sessions) failed: Permission denied (13) - in file /var/www/do… --- ## [The contacts page is not being displayed](https://forum.mautic.org/t/the-contacts-page-is-not-being-displayed/27658)
**Author:** [@luradev](https://forum.mautic.org/u/luradev)\ **Replies:** 1\ **Last updated:** [April 10, 2023, 1:37pm UTC](https://forum.mautic.org/t/the-contacts-page-is-not-being-displayed/27658 "2023-04-10T13:37:24Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4.29 My Database type and version is: 10.6.7-MariaDB Your problem My problem is: I can’t access the Mautic contacts page. When I click on Contacts, It i… --- ## [Installing Mautic with Hostinger](https://forum.mautic.org/t/installing-mautic-with-hostinger/27662)
**Author:** [@kinishao](https://forum.mautic.org/u/kinishao)\ **Replies:** 0\ **Last updated:** [April 8, 2023, 6:01pm UTC](https://forum.mautic.org/t/installing-mautic-with-hostinger/27662 "2023-04-08T18:01:33Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 8.0 My Database type and version is: MySQL ?? Your problem My problem is: Hi everyone. I’ve just downloaded Mautic and I’m trying to install it on my webs… --- ## [Error when updating to 4.4.7](https://forum.mautic.org/t/error-when-updating-to-4-4-7/27653)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 7:09pm UTC](https://forum.mautic.org/t/error-when-updating-to-4-4-7/27653 "2023-04-07T19:09:50Z")
Your software Mautic 4.4.7 My PHP version is : 7.4.33 My MySQL (delete as applicable): Percona 8.0 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : C… --- ## [Coming issue in encryption in email settings](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619)
**Author:** [@anushika](https://forum.mautic.org/u/anushika)\ **Replies:** 8\ **Last updated:** [April 7, 2023, 5:45am UTC](https://forum.mautic.org/t/coming-issue-in-encryption-in-email-settings/27619 "2023-04-07T05:45:16Z")
if i use port 25 then it works but coming issue with port 587 and 465 and both the ports are listening --- ## [Bug? No upcoming event for scheduled not read email](https://forum.mautic.org/t/bug-no-upcoming-event-for-scheduled-not-read-email/27648)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 12:54am UTC](https://forum.mautic.org/t/bug-no-upcoming-event-for-scheduled-not-read-email/27648 "2023-04-07T00:54:58Z")
Hi, i am using the latest mautic version and for some reason something that used to work for me up until few days ago stopped working. So i have a campaign running that send email to the user. Than i have 2 options: T… --- ## [How to send email to all contacts?](https://forum.mautic.org/t/how-to-send-email-to-all-contacts/27644)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 1\ **Last updated:** [April 6, 2023, 8:45pm UTC](https://forum.mautic.org/t/how-to-send-email-to-all-contacts/27644 "2023-04-06T20:45:44Z")
Hello to all over the world. How to send an email to all contacts without selecting all segments? It is awful to do this every single time I send a email… So many thanks in advance My Mautic version is:4.1 My PHP ver… --- ## [Emails have stopped sending](https://forum.mautic.org/t/emails-have-stopped-sending/27626)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 9\ **Last updated:** [April 6, 2023, 4:51pm UTC](https://forum.mautic.org/t/emails-have-stopped-sending/27626 "2023-04-06T16:51:41Z")
Your software My Mautic version is: 4.4 My PHP version is: 7.4.33 My Database type and version is: MariaDB 10.3.38 Your problem My problem is: Emails were being scheduled and sent properly until this week. all of a … --- ## [Base (Site) URL problem when sending email to segment](https://forum.mautic.org/t/base-site-url-problem-when-sending-email-to-segment/27448)
**Author:** [@jyl087](https://forum.mautic.org/u/jyl087)\ **Replies:** 4\ **Last updated:** [April 6, 2023, 8:06am UTC](https://forum.mautic.org/t/base-site-url-problem-when-sending-email-to-segment/27448 "2023-04-06T08:06:25Z")
Apologies: I edited this post because I partially fixed my original problem, but I still have one remaining issue with the unsubscribe\_text. Please see update in the reply below. Thank you! Your software My Mautic vers… --- ## [Again on cron "bin/console mautic:emails:send"](https://forum.mautic.org/t/again-on-cron-bin-console-mauticsend/27582)
**Author:** [@star.aner](https://forum.mautic.org/u/star.aner)\ **Replies:** 6\ **Last updated:** [April 6, 2023, 4:25am UTC](https://forum.mautic.org/t/again-on-cron-bin-console-mauticsend/27582 "2023-04-06T04:25:09Z")
Software My Mautic version is: 4.4.5 My PHP version is: 7.4.33 My Database type and version is: MySQL 5.7.39 Problem I have a problem with cron “bin/console mautic:emails:send”. I’m on Siteground, GoGeek plan, so t… --- ## [Email builder no longer lets me edit emails](https://forum.mautic.org/t/email-builder-no-longer-lets-me-edit-emails/7846)
**Author:** [@voinonen](https://forum.mautic.org/u/voinonen)\ **Replies:** 8\ **Last updated:** [April 4, 2023, 6:23pm UTC](https://forum.mautic.org/t/email-builder-no-longer-lets-me-edit-emails/7846 "2023-04-04T18:23:28Z")
(I was happily editing emails last week). I use free cloud hosted Mautic and Firefox and Chrome (I’ve cleared the cache). If I for example clone an email and then try to edit the cloned email the email builder is un… --- ## [Cache or not saving content](https://forum.mautic.org/t/cache-or-not-saving-content/23427)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 6\ **Last updated:** [April 4, 2023, 8:40am UTC](https://forum.mautic.org/t/cache-or-not-saving-content/23427 "2023-04-04T08:40:27Z")
Global issue with mautic, not really bad but just irritating : I change the content of an email in the back, then for 5-10 minutes I do somthing else such as creating assets and setting up campaign, then I go back on my … --- ## [Backup and restoration of Mautic](https://forum.mautic.org/t/backup-and-restoration-of-mautic/16062)
**Author:** [@ahmed](https://forum.mautic.org/u/ahmed)\ **Replies:** 6\ **Last updated:** [April 3, 2023, 7:21am UTC](https://forum.mautic.org/t/backup-and-restoration-of-mautic/16062 "2023-04-03T07:21:38Z")
Hello! I am a beginner in IT and Web Development. I would like to create a backup of the Mautic installed on a hosting server “A” and restore it in another server “B”. How do I do that? If it’s possible to automate th… --- ## [Create custom object via API (with own id for the object)?](https://forum.mautic.org/t/create-custom-object-via-api-with-own-id-for-the-object/27590)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 0\ **Last updated:** [April 1, 2023, 3:39pm UTC](https://forum.mautic.org/t/create-custom-object-via-api-with-own-id-for-the-object/27590 "2023-04-01T15:39:45Z")
Hello, as described at API · acquia/mc-cs-plugin-custom-objects Wiki · GitHub a new custom object can be created via the api using the edit-endpoint of the contact-api adding data for the custom object in it. For examp… --- ## [Is it all the GUI under example.com/s?](https://forum.mautic.org/t/is-it-all-the-gui-under-example-com-s/27593)
**Author:** [@mauticfan](https://forum.mautic.org/u/mauticfan)\ **Replies:** 0\ **Last updated:** [April 1, 2023, 6:14pm UTC](https://forum.mautic.org/t/is-it-all-the-gui-under-example-com-s/27593 "2023-04-01T18:14:25Z")
I installed Mautic in a domain, let’s say it is example.com. But I noticed that when I try to login I am redirected to example.com/s/login and everything in the dashboard seems to be under /s/\. I am consideri… --- ## [Manually Setting Do Not Contact](https://forum.mautic.org/t/manually-setting-do-not-contact/9461)
**Author:** [@DonV](https://forum.mautic.org/u/DonV)\ **Replies:** 7\ **Last updated:** [March 31, 2023, 1:33pm UTC](https://forum.mautic.org/t/manually-setting-do-not-contact/9461 "2023-03-31T13:33:55Z")
When you manually set a contact as do not contact. How do you filter them out of a segment? Unsubscribed Email doesn’t do it. Bounced email doesn’t do it… I see no way to get them out of the segment so my segment count i… --- ## [Unable to add custom functionality](https://forum.mautic.org/t/unable-to-add-custom-functionality/27544)
**Author:** [@archanashastry](https://forum.mautic.org/u/archanashastry)\ **Replies:** 3\ **Last updated:** [March 31, 2023, 10:29am UTC](https://forum.mautic.org/t/unable-to-add-custom-functionality/27544 "2023-03-31T10:29:52Z")
Your software My Mautic version is:4.5 My PHP version is:7.4 My Database type and version is: sql and version ‘5.7.38’ Your problem My problem is: We are facing an issue while customising our mautic instance. As par… --- ## [Segment email: Mautic claims XX out of XXXX emails were read whereas it wasn't true](https://forum.mautic.org/t/segment-email-mautic-claims-xx-out-of-xxxx-emails-were-read-whereas-it-wasnt-true/27561)
**Author:** [@semel](https://forum.mautic.org/u/semel)\ **Replies:** 0\ **Last updated:** [March 31, 2023, 7:21am UTC](https://forum.mautic.org/t/segment-email-mautic-claims-xx-out-of-xxxx-emails-were-read-whereas-it-wasnt-true/27561 "2023-03-31T07:21:23Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4.33 My Database type and version is:10.5.18-MariaDB-0+deb11u1 Your problem I’ve set up 1000 testing accounts on our gsuite domain that we use to test o… --- ## [Big Surge of Anonymous Contacts Being Created Out of Nowhere](https://forum.mautic.org/t/big-surge-of-anonymous-contacts-being-created-out-of-nowhere/27564)
**Author:** [@exera](https://forum.mautic.org/u/exera)\ **Replies:** 2\ **Last updated:** [March 31, 2023, 8:44am UTC](https://forum.mautic.org/t/big-surge-of-anonymous-contacts-being-created-out-of-nowhere/27564 "2023-03-31T08:44:05Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 8.0 My Database type and version is: MariaDB 10.6 Your problem My problem is: I have deployed my app on a vps and that gave me a default domain of xyz.co… --- ## [Associate Contact with Company - automatic?](https://forum.mautic.org/t/associate-contact-with-company-automatic/27548)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 3\ **Last updated:** [March 30, 2023, 10:20pm UTC](https://forum.mautic.org/t/associate-contact-with-company-automatic/27548 "2023-03-30T22:20:45Z")
When a contact completes a webform in Mautic, that includes a “Company” form field for the contact to share their company details, to which Mautic field should this data appropriately be stored? The contact core field “c… --- ## [Comodo Web application firewall](https://forum.mautic.org/t/comodo-web-application-firewall/27558)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [March 30, 2023, 9:00pm UTC](https://forum.mautic.org/t/comodo-web-application-firewall/27558 "2023-03-30T21:00:37Z")
In case you run into trouble with your web application firewall and running Mautic: If WAF is set to “balanced”, it will also check post data: this prevents Mautic to save emails and landing pages successfully. Pressing… --- ## [Page tracking isn't working/merging for contacts after they log in WooCommerce/WordPress account](https://forum.mautic.org/t/page-tracking-isnt-working-merging-for-contacts-after-they-log-in-woocommerce-wordpress-account/27552)
**Author:** [@francoissouza](https://forum.mautic.org/u/francoissouza)\ **Replies:** 2\ **Last updated:** [March 30, 2023, 8:52pm UTC](https://forum.mautic.org/t/page-tracking-isnt-working-merging-for-contacts-after-they-log-in-woocommerce-wordpress-account/27552 "2023-03-30T20:52:24Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 8.0.26 My Database type and version is: MySQL 10.6.11-MariaDB-cll-lve My problem is: When an anonymous lead (id = 200976) access my page, the page tracking… --- ## [Amazon SES limit (14\\s) and Mautic's batch limit](https://forum.mautic.org/t/amazon-ses-limit-14-s-and-mautics-batch-limit/27546)
**Author:** [@semel](https://forum.mautic.org/u/semel)\ **Replies:** 5\ **Last updated:** [March 30, 2023, 1:48pm UTC](https://forum.mautic.org/t/amazon-ses-limit-14-s-and-mautics-batch-limit/27546 "2023-03-30T13:48:01Z")
Good day. I’ve set up Amazon SES but I don’t quite understand what number I should specify when sending emails (“Enter the number of emails to send per batch then click Send to start the process.”) I’ve got “Send imm… --- ## [Adding only inserted contact to a different segment](https://forum.mautic.org/t/adding-only-inserted-contact-to-a-different-segment/27440)
**Author:** [@shashikant123](https://forum.mautic.org/u/shashikant123)\ **Replies:** 4\ **Last updated:** [March 30, 2023, 8:20am UTC](https://forum.mautic.org/t/adding-only-inserted-contact-to-a-different-segment/27440 "2023-03-30T08:20:27Z")
Hi while adding contact most of the contacts are already in the contact hence is there a way that I can add only inserted contacts in to a different segment in a single command Thanx in advance [Previous page](https://forum.mautic.org/c/support/8.md?page=73) [Next page](https://forum.mautic.org/c/support/8.md?page=75)