# Product Support

**URL:** https://forum.mautic.org/c/support/8.md?page=75

[Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md)

**Page:** 76

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## [Moved from NGINX to APACHE but now url shows index.php code](https://forum.mautic.org/t/moved-from-nginx-to-apache-but-now-url-shows-index-php-code/27538)

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**Author:** [@fernandodepaula](https://forum.mautic.org/u/fernandodepaula)\
**Replies:** 3\
**Last updated:** [March 30, 2023, 7:37am UTC](https://forum.mautic.org/t/moved-from-nginx-to-apache-but-now-url-shows-index-php-code/27538 "2023-03-30T07:37:56Z")

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apache2My PHP version is\* : 7.4.3 Moved from NGINX to APACHE but now url shows index.php code. I had lastest version of mautic working but without css and had tu put manually /s/login in the url to access.

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## [Amazon SES incorrect email send count](https://forum.mautic.org/t/amazon-ses-incorrect-email-send-count/27490)

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**Author:** [@shairu](https://forum.mautic.org/u/shairu)\
**Replies:** 4\
**Last updated:** [March 30, 2023, 6:07am UTC](https://forum.mautic.org/t/amazon-ses-incorrect-email-send-count/27490 "2023-03-30T06:07:00Z")

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Your software My Mautic version is: 4.4.7 My PHP version is: 7.4.33 My Database type and version is: Maria DB 10 Your problem My problem is: This might seem SES related but its certainly not because I’m not sure if…

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## [Mautic doesn't send email or test - cannot see any log](https://forum.mautic.org/t/mautic-doesnt-send-email-or-test-cannot-see-any-log/27439)

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**Author:** [@armitage318](https://forum.mautic.org/u/armitage318)\
**Replies:** 2\
**Last updated:** [March 29, 2023, 7:32am UTC](https://forum.mautic.org/t/mautic-doesnt-send-email-or-test-cannot-see-any-log/27439 "2023-03-29T07:32:41Z")

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Your software My Mautic version is: 3.3.2 My PHP version is: 7.4.33 My Database type and version is: MySQL 5.7.41 Your problem My problem is: I am unable to send emails to my segments. Test email is not working, too…

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## [New help with bounce management](https://forum.mautic.org/t/new-help-with-bounce-management/12831)

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**Author:** [@cStuartHardwick](https://forum.mautic.org/u/cStuartHardwick)\
**Replies:** 26\
**Last updated:** [March 29, 2023, 5:42am UTC](https://forum.mautic.org/t/new-help-with-bounce-management/12831 "2023-03-29T05:42:13Z")

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My Mautic version is: 2.16.0 My problem is: I cannot get bounce processing to work, now matter how I configure it. If Mautic email configuration screen is set to send bounces to bounce@mydomain.com, then indeed they ap…

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## [Question - Segments from a SQL Query?](https://forum.mautic.org/t/question-segments-from-a-sql-query/27525)

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**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\
**Replies:** 5\
**Last updated:** [March 29, 2023, 5:22am UTC](https://forum.mautic.org/t/question-segments-from-a-sql-query/27525 "2023-03-29T05:22:02Z")

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Hey team Does anyone know of a method to create a Segments from a SQL Query? I have been swearing at my PC for the last 2 days with building accurate segments with custom objects (thought it was a misconfiguration issu…

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## [Mautic installation looks terrible (awful)](https://forum.mautic.org/t/mautic-installation-looks-terrible-awful/27530)

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**Author:** [@fernandodepaula](https://forum.mautic.org/u/fernandodepaula)\
**Replies:** 3\
**Last updated:** [March 29, 2023, 2:06am UTC](https://forum.mautic.org/t/mautic-installation-looks-terrible-awful/27530 "2023-03-29T02:06:32Z")

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Hello guys, how are you??? I installed mautic, but looks terrible. Any ideas??

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## [Update leads Tag with REST API](https://forum.mautic.org/t/update-leads-tag-with-rest-api/5186)

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**Author:** [@pixman](https://forum.mautic.org/u/pixman)\
**Replies:** 5\
**Last updated:** [March 28, 2023, 3:24pm UTC](https://forum.mautic.org/t/update-leads-tag-with-rest-api/5186 "2023-03-28T15:24:06Z")

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Hello, I connect mautic with my CRM. I have connected them with the REST API. Now i want to manage a the tags, for identify some action provide by my CRM for my lead list segmentation. In the developper document…

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## [How to pass URL parameters to a form](https://forum.mautic.org/t/how-to-pass-url-parameters-to-a-form/15315)

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**Author:** [@baffit](https://forum.mautic.org/u/baffit)\
**Replies:** 26\
**Last updated:** [March 28, 2023, 1:27pm UTC](https://forum.mautic.org/t/how-to-pass-url-parameters-to-a-form/15315 "2023-03-28T13:27:58Z")

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## [Static files are missing after fresh composer installation](https://forum.mautic.org/t/static-files-are-missing-after-fresh-composer-installation/27524)

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**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\
**Replies:** 0\
**Last updated:** [March 27, 2023, 9:53pm UTC](https://forum.mautic.org/t/static-files-are-missing-after-fresh-composer-installation/27524 "2023-03-27T21:53:25Z")

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Your software My Mautic version is: 4.4.7 My PHP version is: PHP 8.0.28 My Database type and version is: Your problem My problem is: Static files like images seem to be missing after a fresh installation using compo…

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## [Contact Status API call](https://forum.mautic.org/t/contact-status-api-call/27369)

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**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\
**Replies:** 3\
**Last updated:** [March 27, 2023, 8:58pm UTC](https://forum.mautic.org/t/contact-status-api-call/27369 "2023-03-27T20:58:36Z")

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Your software My Mautic version is: v4.4.6 My PHP version is: 7.4.33 My Database type and version is: Your problem My problem is: I am trying to help devleopers perform an API to get the contact status information.…

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## [How many sender mail ids can I add in to send mail from?](https://forum.mautic.org/t/how-many-sender-mail-ids-can-i-add-in-to-send-mail-from/27469)

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**Author:** [@ritesh1](https://forum.mautic.org/u/ritesh1)\
**Replies:** 3\
**Last updated:** [March 27, 2023, 8:56pm UTC](https://forum.mautic.org/t/how-many-sender-mail-ids-can-i-add-in-to-send-mail-from/27469 "2023-03-27T20:56:42Z")

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How many sender mail ids can I add in to send mail from? and how to add sender mail id’s in this and can i add gmail id in it?

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## [Preference center page not working](https://forum.mautic.org/t/preference-center-page-not-working/19266)

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**Author:** [@ireferpesa](https://forum.mautic.org/u/ireferpesa)\
**Replies:** 8\
**Last updated:** [March 26, 2023, 5:50pm UTC](https://forum.mautic.org/t/preference-center-page-not-working/19266 "2023-03-26T17:50:50Z")

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Your software My Mautic version is:3 My PHP version is:7.4.16 Your problem My problem is: Hi, I have created an unsubscribe landing page, I have added the necessary fields, I have configured the email to use that pa…

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## [Stop Mautic from writing 29850 db entries for emails](https://forum.mautic.org/t/stop-mautic-from-writing-29850-db-entries-for-emails/27500)

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**Author:** [@travvytrav64](https://forum.mautic.org/u/travvytrav64)\
**Replies:** 3\
**Last updated:** [March 26, 2023, 4:13pm UTC](https://forum.mautic.org/t/stop-mautic-from-writing-29850-db-entries-for-emails/27500 "2023-03-26T16:13:34Z")

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My Mautic version is: none My PHP version is: 7.23 My Database type and version is: MariaDB Hey errebody! I’m thinking about switching to Mautic, and my understanding is that when Mautic sends out an email, it also s…

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## [Mautic Forms Broken on Internet Explorer 11 - Windows 10](https://forum.mautic.org/t/mautic-forms-broken-on-internet-explorer-11-windows-10/26312)

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**Author:** [@plato39](https://forum.mautic.org/u/plato39)\
**Replies:** 5\
**Last updated:** [December 6, 2022, 10:09pm UTC](https://forum.mautic.org/t/mautic-forms-broken-on-internet-explorer-11-windows-10/26312 "2022-12-06T22:09:07Z")

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Mautic forms are broken in Microsoft IE 11 on Windows 10. Obviously I know this is an old browser but I have clients who are stuck on Windows 10 (for whatever reason) and still use this browser. The error is related to…

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## [Create company with an existing name via api](https://forum.mautic.org/t/create-company-with-an-existing-name-via-api/27487)

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**Author:** [@jeanplouin](https://forum.mautic.org/u/jeanplouin)\
**Replies:** 3\
**Last updated:** [March 24, 2023, 9:59am UTC](https://forum.mautic.org/t/create-company-with-an-existing-name-via-api/27487 "2023-03-24T09:59:36Z")

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Hi all! I’m trying, via API, to create a company that has the same name as an existing one (as i can do through the browser). I POST to /api/companies/new with only one param (companyname) instead of creating a second…

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## [How to use an existed dynamic content in emails](https://forum.mautic.org/t/how-to-use-an-existed-dynamic-content-in-emails/27482)

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**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\
**Replies:** 9\
**Last updated:** [March 24, 2023, 8:51am UTC](https://forum.mautic.org/t/how-to-use-an-existed-dynamic-content-in-emails/27482 "2023-03-24T08:51:29Z")

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Your software My Mautic version is: 4.4.7 My PHP version is: 8.0.25 My Database type and version is:10.6.12-MariaDB-0ubuntu0.22.04.1 I have created a DWC element that I want to use in a mail template. How can I retri…

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## [Stages not being passed properly on webhooks](https://forum.mautic.org/t/stages-not-being-passed-properly-on-webhooks/26443)

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**Author:** [@bukaqeja](https://forum.mautic.org/u/bukaqeja)\
**Replies:** 1\
**Last updated:** [March 23, 2023, 7:19am UTC](https://forum.mautic.org/t/stages-not-being-passed-properly-on-webhooks/26443 "2023-03-23T07:19:56Z")

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Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.30 My Database type and version is: Maria DB 10.5.15 Your problem My problem is: The webhook is passing to the URL only the following “stage”:{“cre…

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## [Command Line Upgrade Problem when upgrading from 2.16.3 to 3.0](https://forum.mautic.org/t/command-line-upgrade-problem-when-upgrading-from-2-16-3-to-3-0/15360)

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**Author:** [@mikew](https://forum.mautic.org/u/mikew)\
**Replies:** 7\
**Last updated:** [March 23, 2023, 4:20am UTC](https://forum.mautic.org/t/command-line-upgrade-problem-when-upgrading-from-2-16-3-to-3-0/15360 "2023-03-23T04:20:31Z")

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Your software My PHP version is : 7.2 \*My MariaDB version is: 10.2 Updating/Installing Errors \*I am: Updating \*Upgrading: Command Line These errors are showing in the installer : No errors all looked good at this …

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## [Goodbye Mautic: Huge Discrepancy & Terribly Inaccurate Page Hit Tracking](https://forum.mautic.org/t/goodbye-mautic-huge-discrepancy-terribly-inaccurate-page-hit-tracking/7466)

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**Author:** [@Paul999](https://forum.mautic.org/u/Paul999)\
**Replies:** 74\
**Last updated:** [March 22, 2023, 10:45pm UTC](https://forum.mautic.org/t/goodbye-mautic-huge-discrepancy-terribly-inaccurate-page-hit-tracking/7466 "2023-03-22T22:45:23Z")

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Ok, you know… I love Mautic. I hate it too! I love it because the UI is great and the software is powerful, well at least it looks powerful… That is until you find all the things that aren’t working. And then t…

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## [Mautic Form Submission Issues: Radio Buttons and Missing Leads](https://forum.mautic.org/t/mautic-form-submission-issues-radio-buttons-and-missing-leads/27468)

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**Author:** [@edtrevisanbr](https://forum.mautic.org/u/edtrevisanbr)\
**Replies:** 5\
**Last updated:** [March 22, 2023, 7:37pm UTC](https://forum.mautic.org/t/mautic-form-submission-issues-radio-buttons-and-missing-leads/27468 "2023-03-22T19:37:43Z")

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I created a form on Mautic - Mautic. When I test the form by entering an email and clicking on the radio buttons, it shows that a form has been submitted on mydomain/mautic/s/forms/view/3. However, when I search for the …

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## [Mail id's uploding issue and email id add issue](https://forum.mautic.org/t/mail-ids-uploding-issue-and-email-id-add-issue/27467)

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**Author:** [@ritesh1](https://forum.mautic.org/u/ritesh1)\
**Replies:** 1\
**Last updated:** [March 22, 2023, 6:34pm UTC](https://forum.mautic.org/t/mail-ids-uploding-issue-and-email-id-add-issue/27467 "2023-03-22T18:34:31Z")

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@mauticdeveloper @mauticset @mauticuser1245 @Mauticator @mautic\_test @mautic\_evolok @Mautist I am uploading 40000 mail id in matic which is not uploading completely out of this only 25000 is getting uploaded why is this…

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## [How to work with campaigns](https://forum.mautic.org/t/how-to-work-with-campaigns/25642)

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**Author:** [@cheska](https://forum.mautic.org/u/cheska)\
**Replies:** 0\
**Last updated:** [October 11, 2022, 12:39am UTC](https://forum.mautic.org/t/how-to-work-with-campaigns/25642 "2022-10-11T00:39:42Z")

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@joeyk hi! this is my first time posting on the forum. we recently migrated our campaigns from the old Mautic server to a new one. The new campaign tree looks like the one encircled in red but I want to make them look li…

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## [Prevent tracking of emails](https://forum.mautic.org/t/prevent-tracking-of-emails/25835)

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**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\
**Replies:** 14\
**Last updated:** [November 12, 2022, 11:15am UTC](https://forum.mautic.org/t/prevent-tracking-of-emails/25835 "2022-11-12T11:15:58Z")

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I’m trying to avoid tracking email copies. It works like this, for some clients we maintain a copy of all emails we send. The problem is ofc that if we open those messages, we affect the open rate. I have tried to bloc…

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## [How to track CTA on Mautic](https://forum.mautic.org/t/how-to-track-cta-on-mautic/26586)

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**Author:** [@larissamartins](https://forum.mautic.org/u/larissamartins)\
**Replies:** 5\
**Last updated:** [March 21, 2023, 7:29pm UTC](https://forum.mautic.org/t/how-to-track-cta-on-mautic/26586 "2023-03-21T19:29:00Z")

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We’d like to track better the CTAs to see how many clicks and what’s the CTR. Is there any option where I can see it? I saw on the announciments here: An update on the Mautic 5 release schedule that on Mautic 5 we have …

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## [Form not loading at all on ajax call](https://forum.mautic.org/t/form-not-loading-at-all-on-ajax-call/27442)

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**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\
**Replies:** 0\
**Last updated:** [March 21, 2023, 1:46pm UTC](https://forum.mautic.org/t/form-not-loading-at-all-on-ajax-call/27442 "2023-03-21T13:46:00Z")

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Hi there, I found i small problem on the automatic form loading. I have a popup on my website that i am loading with the form automatic code (something like this): \<script type="text/javascript" src="//domain.com/form…

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## [Mautic integration to debounce](https://forum.mautic.org/t/mautic-integration-to-debounce/27258)

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**Author:** [@shashikant123](https://forum.mautic.org/u/shashikant123)\
**Replies:** 2\
**Last updated:** [March 21, 2023, 12:25pm UTC](https://forum.mautic.org/t/mautic-integration-to-debounce/27258 "2023-03-21T12:25:20Z")

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Hi I want to connect Mautic to Debounce.io when I try to connect Debounce with mautic admin and password it gives following error api key not valid or dosent have enough permission I have already enabled in Mautic …

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## [Unbounce integration?](https://forum.mautic.org/t/unbounce-integration/3899)

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**Author:** [@RobLaughter](https://forum.mautic.org/u/RobLaughter)\
**Replies:** 11\
**Last updated:** [March 20, 2023, 9:35pm UTC](https://forum.mautic.org/t/unbounce-integration/3899 "2023-03-20T21:35:25Z")

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Hello, I’ve searched the forums, but I haven’t seen any information about integrating Unbounce landing pages with Mautic. Unbounce provides an option to provide a webhook POST URL, but I can’t seem to find an optio…

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## [Filter segment with multiple conditions](https://forum.mautic.org/t/filter-segment-with-multiple-conditions/27421)

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**Author:** [@saidhasyim](https://forum.mautic.org/u/saidhasyim)\
**Replies:** 2\
**Last updated:** [March 20, 2023, 9:25pm UTC](https://forum.mautic.org/t/filter-segment-with-multiple-conditions/27421 "2023-03-20T21:25:12Z")

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Hello, I am planning to set up segment filter like this: cond1 AND (cond2 OR cond3) I realize that I can’t do that. When I add OR, it breaks out of the group and becomes (cond1 AND cond2) OR cond3. Any suggestion …

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## [How to add a form to landing page (new builder)](https://forum.mautic.org/t/how-to-add-a-form-to-landing-page-new-builder/27427)

<div class="topic-metadata">

**Author:** [@lukas.frei](https://forum.mautic.org/u/lukas.frei)\
**Replies:** 1\
**Last updated:** [March 20, 2023, 4:24pm UTC](https://forum.mautic.org/t/how-to-add-a-form-to-landing-page-new-builder/27427 "2023-03-20T16:24:48Z")

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How can I add a Form to a Landing Page using the new Builder? The Shortcode {form=1} doesn’t work here. Can anybody help me? Thanks in advance! Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.33 My …

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## [Migration issue from one server to another server](https://forum.mautic.org/t/migration-issue-from-one-server-to-another-server/27426)

<div class="topic-metadata">

**Author:** [@kuddusdevops](https://forum.mautic.org/u/kuddusdevops)\
**Replies:** 1\
**Last updated:** [March 20, 2023, 2:09pm UTC](https://forum.mautic.org/t/migration-issue-from-one-server-to-another-server/27426 "2023-03-20T14:09:14Z")

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Hello Team, We are migrating mautic version 2.16.2 from one server to another however we have new server in place and we have also dumped the database from old server to new server and we restarted the mautic applicatio…

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