# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=76 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 77 --- ## [Composer update / upgrade fails](https://forum.mautic.org/t/composer-update-upgrade-fails/27420)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [March 19, 2023, 9:50pm UTC](https://forum.mautic.org/t/composer-update-upgrade-fails/27420 "2023-03-19T21:50:38Z")
Hello together, using the “new” composer way I always crashing my installation when trying to upgrade a release. What’s the best and tested documentation on upgrading an existing composer installation? I came from a “co… --- ## [Email reply not working](https://forum.mautic.org/t/email-reply-not-working/27401)
**Author:** [@fridious](https://forum.mautic.org/u/fridious)\ **Replies:** 0\ **Last updated:** [March 17, 2023, 11:22pm UTC](https://forum.mautic.org/t/email-reply-not-working/27401 "2023-03-17T23:22:19Z")
Your software My Mautic version is: newest image: mautic/mautic:v4-apache from docker My PHP version is: 7.4.33 My Database type and version is: 10.9.3-MariaDB-1:10.9.3+maria~ubu2204 Your problem My problem is: Ema… --- ## [553 error when sending mail (self-test included) after setting up monitored inbox](https://forum.mautic.org/t/553-error-when-sending-mail-self-test-included-after-setting-up-monitored-inbox/27396)
**Author:** [@semel](https://forum.mautic.org/u/semel)\ **Replies:** 0\ **Last updated:** [March 17, 2023, 5:21pm UTC](https://forum.mautic.org/t/553-error-when-sending-mail-self-test-included-after-setting-up-monitored-inbox/27396 "2023-03-17T17:21:49Z")
Mautic 4.4.7 My PHP version is : 7.4.33 MariaDB version is 10.5.18-MariaDB-0+deb11u1 Updating/Installing Errors none Upgrading/installing via (delete as applicable) : Command Line Everything works fine until I set u… --- ## [My dashboard no display](https://forum.mautic.org/t/my-dashboard-no-display/27388)
**Author:** [@kanapatrick](https://forum.mautic.org/u/kanapatrick)\ **Replies:** 1\ **Last updated:** [March 17, 2023, 2:57pm UTC](https://forum.mautic.org/t/my-dashboard-no-display/27388 "2023-03-17T14:57:59Z")
Your software My Mautic version is: 4.4.5 My PHP version is:8.1 My Database type and version is:8.0 Your problem My problem is: My dashboard no display These errors are showing in the log:mautic.CRITICAL: Uncaught… --- ## [Contacts Not Importing after Upgrade](https://forum.mautic.org/t/contacts-not-importing-after-upgrade/27385)
**Author:** [@avori](https://forum.mautic.org/u/avori)\ **Replies:** 0\ **Last updated:** [March 17, 2023, 11:53am UTC](https://forum.mautic.org/t/contacts-not-importing-after-upgrade/27385 "2023-03-17T11:53:59Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4.30 My Database type and version is: 10.3.38-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: New contacts are not importing from CSV file. These … --- ## [Update Failure from 3.3.3 -\> 4.4.7 (Can't create table \`mautic\`.\`oauth2\_clients\` FK constraint incorrectly formed)](https://forum.mautic.org/t/update-failure-from-3-3-3-4-4-7-cant-create-table-mautic-oauth2-clients-fk-constraint-incorrectly-formed/27371)
**Author:** [@cparker](https://forum.mautic.org/u/cparker)\ **Replies:** 0\ **Last updated:** [March 16, 2023, 6:26pm UTC](https://forum.mautic.org/t/update-failure-from-3-3-3-4-4-7-cant-create-table-mautic-oauth2-clients-fk-constraint-incorrectly-formed/27371 "2023-03-16T18:26:02Z")
Your software My PHP version is : 7.4.33 My MariaDB version is : 10.5.11 OS: CentOS Updating/Installing Errors \*I am: Installing / Updating Upgrading/installing via : Command Line These errors are showing in the i… --- ## [Disabling Do not Send Marketing Messages to the Same Contact](https://forum.mautic.org/t/disabling-do-not-send-marketing-messages-to-the-same-contact/27364)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [March 16, 2023, 4:41pm UTC](https://forum.mautic.org/t/disabling-do-not-send-marketing-messages-to-the-same-contact/27364 "2023-03-16T16:41:10Z")
Does anyone know where about in the code it is possible to disable the feature of not sending the same marketing message twice to a contact? An example of use case would be the RSS To Email plugin. If someone wants to … --- ## [Mysterious broken image links after upgrade to 4.4.6](https://forum.mautic.org/t/mysterious-broken-image-links-after-upgrade-to-4-4-6/27299)
**Author:** [@symbinc](https://forum.mautic.org/u/symbinc)\ **Replies:** 5\ **Last updated:** [March 16, 2023, 4:02pm UTC](https://forum.mautic.org/t/mysterious-broken-image-links-after-upgrade-to-4-4-6/27299 "2023-03-16T16:02:10Z")
Your software My PHP version is : 7.4.33 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as… --- ## [CRON Send Email Error: Command "mautic📧process" is not defined](https://forum.mautic.org/t/cron-send-email-error-command-mauticprocess-is-not-defined/13429)
**Author:** [@cjvegas](https://forum.mautic.org/u/cjvegas)\ **Replies:** 2\ **Last updated:** [March 16, 2023, 1:03pm UTC](https://forum.mautic.org/t/cron-send-email-error-command-mauticprocess-is-not-defined/13429 "2023-03-16T13:03:03Z")
Your software My Mautic version is: v2.16.0 My PHP version is: 7.2.28 My problem is: I have run this cron job: /usr/local/cpanel/3rdparty/bin/php /home/accelwyr/public\_html/app/console mautic:email:process --env=pr… --- ## [A (not so?) simple API call?](https://forum.mautic.org/t/a-not-so-simple-api-call/27360)
**Author:** [@criskolkman](https://forum.mautic.org/u/criskolkman)\ **Replies:** 2\ **Last updated:** [March 16, 2023, 8:35am UTC](https://forum.mautic.org/t/a-not-so-simple-api-call/27360 "2023-03-16T08:35:45Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: The solution I want seems quite simple, finding the answer to it seems not so simple. B… --- ## [How to add senders to Mautic?](https://forum.mautic.org/t/how-to-add-senders-to-mautic/27168)
**Author:** [@To-Perceive](https://forum.mautic.org/u/To-Perceive)\ **Replies:** 6\ **Last updated:** [March 15, 2023, 5:48pm UTC](https://forum.mautic.org/t/how-to-add-senders-to-mautic/27168 "2023-03-15T17:48:39Z")
Hello everyone, does anyone know how to add senders in Mautic to send from different domains? Or is it not possible? I would like to create campaigns in Mautic sending different emails through the same Mautic. --- ## [AWS SES API strange test and save behavior](https://forum.mautic.org/t/aws-ses-api-strange-test-and-save-behavior/27355)
**Author:** [@ascholten](https://forum.mautic.org/u/ascholten)\ **Replies:** 0\ **Last updated:** [March 15, 2023, 4:29pm UTC](https://forum.mautic.org/t/aws-ses-api-strange-test-and-save-behavior/27355 "2023-03-15T16:29:16Z")
Your software My Mautic version is: 4.4.5 My PHP version is: php74 My Database type and version is: 10.4.27-MariaDB Your problem My problem is: Go to |config|email settings|Mail Send Settings: Service to send mail… --- ## [Email Template takes too long to open, edit or save](https://forum.mautic.org/t/email-template-takes-too-long-to-open-edit-or-save/27353)
**Author:** [@mukades.sharka](https://forum.mautic.org/u/mukades.sharka)\ **Replies:** 0\ **Last updated:** [March 15, 2023, 3:09pm UTC](https://forum.mautic.org/t/email-template-takes-too-long-to-open-edit-or-save/27353 "2023-03-15T15:09:54Z")
Hello guys, I’m dealing with mautic latency to open email builder for weeks now. I’m trying to explain how the problem stands below, and if anybody has faced with it and has a solution, please let me know. The current… --- ## [Connection could not be established with host](https://forum.mautic.org/t/connection-could-not-be-established-with-host/27350)
**Author:** [@mpescariz](https://forum.mautic.org/u/mpescariz)\ **Replies:** 0\ **Last updated:** [March 15, 2023, 1:21pm UTC](https://forum.mautic.org/t/connection-could-not-be-established-with-host/27350 "2023-03-15T13:21:00Z")
Your software My Mautic version is: 4.4.6 My PHP version is: PHP Version 7.4.3-4ubuntu2.18 My Database type and version is: 8.0.32-0ubuntu0.20.04.2 Your problem My problem is: The emails are not going out! Mautic wa… --- ## [Plugsin missing](https://forum.mautic.org/t/plugsin-missing/27316)
**Author:** [@vincent.fr](https://forum.mautic.org/u/vincent.fr)\ **Replies:** 8\ **Last updated:** [March 15, 2023, 6:23am UTC](https://forum.mautic.org/t/plugsin-missing/27316 "2023-03-15T06:23:24Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.33 My Database type and version is: 10.5.18-MariaDB-0+deb11u1 Your problem My problem is: Mautic installed by using composer. The plugins are missing,… --- ## [API Contact update returns success response but results in Contact being unable to be viewed due to 500 error](https://forum.mautic.org/t/api-contact-update-returns-success-response-but-results-in-contact-being-unable-to-be-viewed-due-to-500-error/27277)
**Author:** [@code-connect](https://forum.mautic.org/u/code-connect)\ **Replies:** 2\ **Last updated:** [March 14, 2023, 9:12pm UTC](https://forum.mautic.org/t/api-contact-update-returns-success-response-but-results-in-contact-being-unable-to-be-viewed-due-to-500-error/27277 "2023-03-14T21:12:40Z")
Your software My Mautic version is: 4.4.6 My PHP version is: 7.4.33 My Database type and version is: MySQL 8 Your problem My problem is: I am using the Mautic PHP library as recommended in the docs. I am able to s… --- ## [Cloudways on Digital Ocean Installation Error 500](https://forum.mautic.org/t/cloudways-on-digital-ocean-installation-error-500/27093)
**Author:** [@gauchoplugins](https://forum.mautic.org/u/gauchoplugins)\ **Replies:** 2\ **Last updated:** [March 14, 2023, 7:42pm UTC](https://forum.mautic.org/t/cloudways-on-digital-ocean-installation-error-500/27093 "2023-03-14T19:42:16Z")
Your software My Mautic version is: Latest My PHP version is: 7.4 My Database type and version is: MariaDB 10.4 Your problem My problem is: Receiving error after unzipping files and ensuring server configuration req… --- ## [Any way to Apply Formula or Calculations while populating custom fields in Mautic version 3.2.0?](https://forum.mautic.org/t/any-way-to-apply-formula-or-calculations-while-populating-custom-fields-in-mautic-version-3-2-0/27124)
**Author:** [@riyajoshi01](https://forum.mautic.org/u/riyajoshi01)\ **Replies:** 1\ **Last updated:** [March 14, 2023, 1:06pm UTC](https://forum.mautic.org/t/any-way-to-apply-formula-or-calculations-while-populating-custom-fields-in-mautic-version-3-2-0/27124 "2023-03-14T13:06:28Z")
I am using Mautic Version 3.2.0 and importing the contacts from the CSV File. I have created some custom fields in mautic that need to be populated with data after calculating some other fields. For instance, ‘lead\_age’ … --- ## [Custom Date Conditions in Mautic Testing](https://forum.mautic.org/t/custom-date-conditions-in-mautic-testing/27273)
**Author:** [@chrisjrocha](https://forum.mautic.org/u/chrisjrocha)\ **Replies:** 1\ **Last updated:** [March 14, 2023, 1:05pm UTC](https://forum.mautic.org/t/custom-date-conditions-in-mautic-testing/27273 "2023-03-14T13:05:13Z")
Hello, I am trying to send an email based on a custom date condition. I am following this article here. I want to send am email to a user who’s expiration expires in 2 days. Here is what the campaign looks like and the… --- ## [Output of json-key from json-object in contact in email?](https://forum.mautic.org/t/output-of-json-key-from-json-object-in-contact-in-email/27217)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 4\ **Last updated:** [March 14, 2023, 1:04pm UTC](https://forum.mautic.org/t/output-of-json-key-from-json-object-in-contact-in-email/27217 "2023-03-14T13:04:33Z")
Hello, is there a way to out data/values from a json object inside an email (using the legacy email editor)? For example: If I have an json object in a contact-field like this: { "firstName" : "Max", "last… --- ## [Email id's not upload](https://forum.mautic.org/t/email-ids-not-upload/27337)
**Author:** [@ritesh1](https://forum.mautic.org/u/ritesh1)\ **Replies:** 4\ **Last updated:** [March 14, 2023, 12:27pm UTC](https://forum.mautic.org/t/email-ids-not-upload/27337 "2023-03-14T12:27:34Z")
@mauticdeveloper @Mautist @mauticset @mauriblint @mauroceccon @mauriciomendes When I am uploading email list in Mautic, all emails are not getting uploaded in it. I have uploaded a list of 40000 and only 18000 emails h… --- ## [Outstanding queries after upgrading Mautic 4.3.0 and later](https://forum.mautic.org/t/outstanding-queries-after-upgrading-mautic-4-3-0-and-later/27177)
**Author:** [@plato39](https://forum.mautic.org/u/plato39)\ **Replies:** 11\ **Last updated:** [March 14, 2023, 11:32am UTC](https://forum.mautic.org/t/outstanding-queries-after-upgrading-mautic-4-3-0-and-later/27177 "2023-03-14T11:32:56Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4.x My Database type and version is: MariaDB 10.x.x As mentioned in this post and elsewhere: Outstanding queries after upgrade to 4.4.5 I am seeing outs… --- ## [External Email Tracking Points](https://forum.mautic.org/t/external-email-tracking-points/27332)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 2\ **Last updated:** [March 14, 2023, 7:10am UTC](https://forum.mautic.org/t/external-email-tracking-points/27332 "2023-03-14T07:10:57Z")
Your software My Mautic version is: 4.4.6 My PHP version is: 7.4.33 My Database type and version is: mysqlnd 7.4.33 Your problem My problem is: I am sending out external emails and trying to track the points when t… --- ## [API Timeouts](https://forum.mautic.org/t/api-timeouts/27329)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [March 13, 2023, 6:59am UTC](https://forum.mautic.org/t/api-timeouts/27329 "2023-03-13T06:59:33Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 My Database type and version is: MariaDB Your problem My problem is: When sending a high volume of API calls to Mautic API we are seeing a high timeo… --- ## [Weird Error logs](https://forum.mautic.org/t/weird-error-logs/27326)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 0\ **Last updated:** [March 13, 2023, 12:24am UTC](https://forum.mautic.org/t/weird-error-logs/27326 "2023-03-13T00:24:04Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4 My Database type and version is: MySQL 5.7 Your problem My problem is: These errors are showing in the log: I have a number of entries identical to … --- ## [No Read Email and Clip](https://forum.mautic.org/t/no-read-email-and-clip/27307)
**Author:** [@itjysk](https://forum.mautic.org/u/itjysk)\ **Replies:** 1\ **Last updated:** [March 11, 2023, 7:52am UTC](https://forum.mautic.org/t/no-read-email-and-clip/27307 "2023-03-11T07:52:45Z")
I send email but not read email Help me --- ## [Reports: Visits published Pages Shows no data](https://forum.mautic.org/t/reports-visits-published-pages-shows-no-data/27315)
**Author:** [@mediamix](https://forum.mautic.org/u/mediamix)\ **Replies:** 0\ **Last updated:** [March 10, 2023, 3:43pm UTC](https://forum.mautic.org/t/reports-visits-published-pages-shows-no-data/27315 "2023-03-10T15:43:47Z")
Your software My Mautic version is: 4.4 My PHP version is: 7.4.33 My Database type and version is: sqlite3 3.39.4 Your problem My problem is: When I view the report " Visits published Pages" There is no data except… --- ## [Mobile App Push Notification with One Signal](https://forum.mautic.org/t/mobile-app-push-notification-with-one-signal/20225)
**Author:** [@d\_wathi](https://forum.mautic.org/u/d_wathi)\ **Replies:** 3\ **Last updated:** [July 25, 2021, 3:27pm UTC](https://forum.mautic.org/t/mobile-app-push-notification-with-one-signal/20225 "2021-07-25T15:27:57Z")
Your software My Mautic version is:3.3.3 My PHP version is:7.4 My Database type and version is:mysql5.7 Requirement is to setup “Mobile App Push Notification” with One Signal for andriod and IOS, following document d… --- ## [Mautic doesn't send example email when "Send example" button is pressed in segment email](https://forum.mautic.org/t/mautic-doesnt-send-example-email-when-send-example-button-is-pressed-in-segment-email/27220)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 10\ **Last updated:** [March 9, 2023, 11:04pm UTC](https://forum.mautic.org/t/mautic-doesnt-send-example-email-when-send-example-button-is-pressed-in-segment-email/27220 "2023-03-09T23:04:34Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.2.34 My Database type and version is: 5.7.41-cll-lve Your problem My problem is: When I click the “Send Example” button in Segment Email in Mautic, it … --- ## [Is possible to get a reply to contact owner mail instead of the general mail configured in settings?](https://forum.mautic.org/t/is-possible-to-get-a-reply-to-contact-owner-mail-instead-of-the-general-mail-configured-in-settings/27302)
**Author:** [@mugica](https://forum.mautic.org/u/mugica)\ **Replies:** 1\ **Last updated:** [March 9, 2023, 4:23pm UTC](https://forum.mautic.org/t/is-possible-to-get-a-reply-to-contact-owner-mail-instead-of-the-general-mail-configured-in-settings/27302 "2023-03-09T16:23:54Z")
Your software My Mautic version is: v4.4.3 My PHP version is: 7.4.33 Your problem My problem is: I’m using the option of “Use owner as mailer”. And the mail is sended perfectly as the mail owner but when the contact … [Previous page](https://forum.mautic.org/c/support/8.md?page=75) [Next page](https://forum.mautic.org/c/support/8.md?page=77)