# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=77 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 78 --- ## [Trackable urls do not support tokens](https://forum.mautic.org/t/trackable-urls-do-not-support-tokens/12814)
**Author:** [@amit.kumar](https://forum.mautic.org/u/amit.kumar)\ **Replies:** 10\ **Last updated:** [March 8, 2023, 10:23am UTC](https://forum.mautic.org/t/trackable-urls-do-not-support-tokens/12814 "2023-03-08T10:23:53Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.1 Your problem My problem is: If the mautic configuration is set to track links, then mautic does not allow using tokens in links. We need this for tran… --- ## [Dynamic Web Content in WordPress](https://forum.mautic.org/t/dynamic-web-content-in-wordpress/19489)
**Author:** [@alexhammer](https://forum.mautic.org/u/alexhammer)\ **Replies:** 5\ **Last updated:** [August 17, 2022, 11:31pm UTC](https://forum.mautic.org/t/dynamic-web-content-in-wordpress/19489 "2022-08-17T23:31:52Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: MariaDB10.14 Your problem My problem is: Dynamic Web Content is not rendered on WordPress Website. These errors are… --- ## [500 error saving contact in GUI](https://forum.mautic.org/t/500-error-saving-contact-in-gui/27285)
**Author:** [@code-connect](https://forum.mautic.org/u/code-connect)\ **Replies:** 1\ **Last updated:** [March 8, 2023, 7:44am UTC](https://forum.mautic.org/t/500-error-saving-contact-in-gui/27285 "2023-03-08T07:44:33Z")
Hi Team, I’m receiving a 500 error saving a contact via the GUI… I’ve created a quick screen share to demonstrate the issue I’m facing. Looking forward to some insight into this issue. Your software My M… --- ## [Custom Date Conditions - Testing](https://forum.mautic.org/t/custom-date-conditions-testing/27286)
**Author:** [@chrisjrocha](https://forum.mautic.org/u/chrisjrocha)\ **Replies:** 1\ **Last updated:** [March 8, 2023, 5:49am UTC](https://forum.mautic.org/t/custom-date-conditions-testing/27286 "2023-03-08T05:49:59Z")
Hello, I am trying to send an email based on a custom date condition. I am following this article here. I want to send am email to a user who’s expiration expires in 2 days. Here is what the campaign looks like and the… --- ## [Making a change in multiple emails](https://forum.mautic.org/t/making-a-change-in-multiple-emails/27281)
**Author:** [@klaasvna](https://forum.mautic.org/u/klaasvna)\ **Replies:** 0\ **Last updated:** [March 7, 2023, 7:50am UTC](https://forum.mautic.org/t/making-a-change-in-multiple-emails/27281 "2023-03-07T07:50:34Z")
My Mautic version is: 3.3.2. My PHP version is: 7.4.3. Hi there, I need to change something in the footer of my emails. The problem is….there are more than 100 emails. I’m aware of the twig template plugin, but we didn… --- ## [Mautic, MySQL, Master & Slave, Read/Write](https://forum.mautic.org/t/mautic-mysql-master-slave-read-write/27264)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [March 6, 2023, 9:44pm UTC](https://forum.mautic.org/t/mautic-mysql-master-slave-read-write/27264 "2023-03-06T21:44:20Z")
Has anyone setup Mautic to use a master and slave MySQL. If so how did you go about configuring it so that Mautic writes to the Master and reads from the slave. Taking into consideration that Master/Slave replica has al… --- ## [Switch to Composer: "Return type of SendGrid\\ReplyTo::jsonSerialize()"](https://forum.mautic.org/t/switch-to-composer-return-type-of-sendgrid-replyto-jsonserialize/27274)
**Author:** [@mcdiver](https://forum.mautic.org/u/mcdiver)\ **Replies:** 0\ **Last updated:** [March 6, 2023, 7:31pm UTC](https://forum.mautic.org/t/switch-to-composer-return-type-of-sendgrid-replyto-jsonserialize/27274 "2023-03-06T19:31:56Z")
Your software My Mautic version is: 4.4.6 My PHP version is: 7.4.33 My Database type and version is: MySQL 8.0.32 Your problem My problem is: For activating the Marketplace, I am trying to activate the composer with… --- ## [Hero image not displayed in Outlook](https://forum.mautic.org/t/hero-image-not-displayed-in-outlook/27266)
**Author:** [@mara](https://forum.mautic.org/u/mara)\ **Replies:** 0\ **Last updated:** [March 6, 2023, 10:15am UTC](https://forum.mautic.org/t/hero-image-not-displayed-in-outlook/27266 "2023-03-06T10:15:08Z")
Your software My Mautic version is: 4.4.1 My PHP version is: My Database type and version is: Your problem My problem is: Outlook (desktop client) shows error message “The linked image cannot be displayed. The file … --- ## [Duplicate emails mautic 4.4.3](https://forum.mautic.org/t/duplicate-emails-mautic-4-4-3/27178)
**Author:** [@aplanells](https://forum.mautic.org/u/aplanells)\ **Replies:** 1\ **Last updated:** [March 5, 2023, 8:20am UTC](https://forum.mautic.org/t/duplicate-emails-mautic-4-4-3/27178 "2023-03-05T08:20:30Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 7.4.32 My Database type and version is: 10.3.37-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: I have duplicate contacts with the same Email field I… --- ## [Filter for multiple categories in Report](https://forum.mautic.org/t/filter-for-multiple-categories-in-report/27254)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 0\ **Last updated:** [March 4, 2023, 1:43pm UTC](https://forum.mautic.org/t/filter-for-multiple-categories-in-report/27254 "2023-03-04T13:43:35Z")
Hello, is there a way to filter for multiple category ids in one field in a report? It seems that when I insert multiple category ids seperated by comma that only the first id is considered. Thanks for some help! Bes… --- ## [Mautic does not send scheduled email to spool](https://forum.mautic.org/t/mautic-does-not-send-scheduled-email-to-spool/22262)
**Author:** [@lucascostagyn](https://forum.mautic.org/u/lucascostagyn)\ **Replies:** 15\ **Last updated:** [March 3, 2023, 5:59pm UTC](https://forum.mautic.org/t/mautic-does-not-send-scheduled-email-to-spool/22262 "2023-03-03T17:59:49Z")
Your software My Mautic version is: v3.3.4 My PHP version is: 7.3.33-1 My Database type and version is: Ver 15.1 Your problem My problem is: When I create an email for a segment and leave it programmed to send the … --- ## [How do I check which URL in an email a user followed from within a campaign?](https://forum.mautic.org/t/how-do-i-check-which-url-in-an-email-a-user-followed-from-within-a-campaign/18002)
**Author:** [@kabir](https://forum.mautic.org/u/kabir)\ **Replies:** 2\ **Last updated:** [March 3, 2023, 5:57pm UTC](https://forum.mautic.org/t/how-do-i-check-which-url-in-an-email-a-user-followed-from-within-a-campaign/18002 "2023-03-03T17:57:06Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2.24 Your problem Objective: Check which button a user clicks in an email sent to them as part of a campaign and have the campaign make a decision base… --- ## [GrapeJS Email Builder - Dynamic Content (Owner Field Missing)](https://forum.mautic.org/t/grapejs-email-builder-dynamic-content-owner-field-missing/27244)
**Author:** [@pav03](https://forum.mautic.org/u/pav03)\ **Replies:** 0\ **Last updated:** [March 3, 2023, 3:37pm UTC](https://forum.mautic.org/t/grapejs-email-builder-dynamic-content-owner-field-missing/27244 "2023-03-03T15:37:29Z")
My Mautic version is: 4.4.6 It’s good to see the return of the Dynamic Content Block in version 4.4.6. However, does anyone know why you cannot build dynamic content based on contact owner from the block criteria? I t… --- ## [Add pictures as attachments to email](https://forum.mautic.org/t/add-pictures-as-attachments-to-email/27174)
**Author:** [@dandumit](https://forum.mautic.org/u/dandumit)\ **Replies:** 2\ **Last updated:** [March 3, 2023, 11:49am UTC](https://forum.mautic.org/t/add-pictures-as-attachments-to-email/27174 "2023-03-03T11:49:13Z")
Your software My Mautic version is:v4.4.5 My PHP version is:7.4.32 My Database type and version is:5.7.40 Your problem I want to send custom emails with product recommendations. But I am thinking to send the produc… --- ## [Email edit and save & close report issue](https://forum.mautic.org/t/email-edit-and-save-close-report-issue/27228)
**Author:** [@dcmax](https://forum.mautic.org/u/dcmax)\ **Replies:** 0\ **Last updated:** [March 2, 2023, 6:32pm UTC](https://forum.mautic.org/t/email-edit-and-save-close-report-issue/27228 "2023-03-02T18:32:24Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 8.0.28 My Database type and version is:5.7.41-cll-lve installed on a plesk hosting with scheduled tasks Your problem When I save and close an emaul with … --- ## [Add contact to Mautic from Hubspot, not updated Stages](https://forum.mautic.org/t/add-contact-to-mautic-from-hubspot-not-updated-stages/27165)
**Author:** [@clarac](https://forum.mautic.org/u/clarac)\ **Replies:** 1\ **Last updated:** [March 2, 2023, 4:07pm UTC](https://forum.mautic.org/t/add-contact-to-mautic-from-hubspot-not-updated-stages/27165 "2023-03-02T16:07:40Z")
Your software My Mautic version is: 4.4.6 My PHP version is: 7.4 My Database type and version is: 10.5.18-MariaDB Your problem My problem is: I connected Hubspot to Mautic via plugin. I run the following command l… --- ## [Cron jobs are not triggering automatically](https://forum.mautic.org/t/cron-jobs-are-not-triggering-automatically/23319)
**Author:** [@designedbyks](https://forum.mautic.org/u/designedbyks)\ **Replies:** 4\ **Last updated:** [March 2, 2023, 7:24am UTC](https://forum.mautic.org/t/cron-jobs-are-not-triggering-automatically/23319 "2023-03-02T07:24:58Z")
Your software My PHP version is 7.4.21 : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version:5.7.34 My problem is :I am first time using mautic.I have setup everything correctly and everything is… --- ## [How to Reuse the Subject Line from the last sent email in a campaign](https://forum.mautic.org/t/how-to-reuse-the-subject-line-from-the-last-sent-email-in-a-campaign/26991)
**Author:** [@sidharthgraffer](https://forum.mautic.org/u/sidharthgraffer)\ **Replies:** 1\ **Last updated:** [March 2, 2023, 7:23am UTC](https://forum.mautic.org/t/how-to-reuse-the-subject-line-from-the-last-sent-email-in-a-campaign/26991 "2023-03-02T07:23:54Z")
Hey, I have created a Mautic campaign but this time I want to give my audience a personalized feel. Hence I want my email’s Subject Line to be seen as “RE: Regarding…” Now the Subject line will keep varying based on m… --- ## [Don’t understand how “contact field value” condition works](https://forum.mautic.org/t/don-t-understand-how-contact-field-value-condition-works/26988)
**Author:** [@theodorus](https://forum.mautic.org/u/theodorus)\ **Replies:** 1\ **Last updated:** [March 2, 2023, 7:23am UTC](https://forum.mautic.org/t/don-t-understand-how-contact-field-value-condition-works/26988 "2023-03-02T07:23:18Z")
hello my condition contact fields value is not work My cron is running normally, and i change the condition but still not work --- ## [Updating contact through API deletes stage and owner in mautic](https://forum.mautic.org/t/updating-contact-through-api-deletes-stage-and-owner-in-mautic/26999)
**Author:** [@mara](https://forum.mautic.org/u/mara)\ **Replies:** 1\ **Last updated:** [March 2, 2023, 7:22am UTC](https://forum.mautic.org/t/updating-contact-through-api-deletes-stage-and-owner-in-mautic/26999 "2023-03-02T07:22:52Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4.33 My Database type and version is: 10.7.8-MariaDB-1:10.7.8+maria~ubu1804 Your problem My problem is: When updating a contact through api in Mautic d… --- ## [Preview Text + Header Breakpoint](https://forum.mautic.org/t/preview-text-header-breakpoint/27219)
**Author:** [@gabze](https://forum.mautic.org/u/gabze)\ **Replies:** 0\ **Last updated:** [March 1, 2023, 8:48pm UTC](https://forum.mautic.org/t/preview-text-header-breakpoint/27219 "2023-03-01T20:48:15Z")
Hi there! I’m new here on Mautic and in mjml/html :smiling\_face\_with\_tear: and I need a little help on the code. I need to add in all my e-mails the preview text (pre-header) and also use a breakpoint of 320px for my h… --- ## [Email Stats for unsubscribe is not showing up correctly](https://forum.mautic.org/t/email-stats-for-unsubscribe-is-not-showing-up-correctly/27117)
**Author:** [@divya\_s](https://forum.mautic.org/u/divya_s)\ **Replies:** 3\ **Last updated:** [March 1, 2023, 7:44pm UTC](https://forum.mautic.org/t/email-stats-for-unsubscribe-is-not-showing-up-correctly/27117 "2023-03-01T19:44:12Z")
In the mautic email stats graph, is the graph for unsubscribing broken? As I can see that people have unsubscribed from my email drip campaign, but the graph shows 0. I have chosen the correct date range. Can someone g… --- ## [A contactfield as Fallback for Salutation](https://forum.mautic.org/t/a-contactfield-as-fallback-for-salutation/27206)
**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\ **Replies:** 4\ **Last updated:** [March 1, 2023, 2:17pm UTC](https://forum.mautic.org/t/a-contactfield-as-fallback-for-salutation/27206 "2023-03-01T14:17:01Z")
Your software My Mautic version is: 4.4.5 My PHP version is: PHP Version 7.4.29 My Database type and version is: 10.6.7-MariaDB-1:10.6.7+maria~bionic Your problem My problem is: I want to use a contact field value … --- ## [I can't send emails in bulk](https://forum.mautic.org/t/i-cant-send-emails-in-bulk/27212)
**Author:** [@marta.piliego](https://forum.mautic.org/u/marta.piliego)\ **Replies:** 0\ **Last updated:** [March 1, 2023, 2:11pm UTC](https://forum.mautic.org/t/i-cant-send-emails-in-bulk/27212 "2023-03-01T14:11:49Z")
Your software My Mautic version is: v3.3.3 My PHP version is: 7.4.27 My Database type and version is: Your problem My problem is: yesterday I wanted to send an email to a contact segment, like I do every month. But … --- ## [All email urls are overwritten with Mautic site url, if sending through a campaign](https://forum.mautic.org/t/all-email-urls-are-overwritten-with-mautic-site-url-if-sending-through-a-campaign/24019)
**Author:** [@ilo](https://forum.mautic.org/u/ilo)\ **Replies:** 12\ **Last updated:** [March 1, 2023, 12:01pm UTC](https://forum.mautic.org/t/all-email-urls-are-overwritten-with-mautic-site-url-if-sending-through-a-campaign/24019 "2023-03-01T12:01:27Z")
Your software My Mautic version is: 4.2.1 Mautic docker container behind an IIS server with reverse proxy Your problem My problem is: If sending an email though a campaign ( I am using SendGrid-API as sending servic… --- ## [Prepopulate Form Checkbox Field](https://forum.mautic.org/t/prepopulate-form-checkbox-field/27208)
**Author:** [@mara](https://forum.mautic.org/u/mara)\ **Replies:** 0\ **Last updated:** [March 1, 2023, 11:11am UTC](https://forum.mautic.org/t/prepopulate-form-checkbox-field/27208 "2023-03-01T11:11:38Z")
Your software My Mautic version is: 4.4.1 Hi, I am trying to prepopulate my form through URL Paramaters. It works perfectly with text input fields but I could not figure out how it works with checkbox fields. Is this… --- ## [Getting error code 500 while adding unsubscribe column in Reports](https://forum.mautic.org/t/getting-error-code-500-while-adding-unsubscribe-column-in-reports/27163)
**Author:** [@divya\_s](https://forum.mautic.org/u/divya_s)\ **Replies:** 0\ **Last updated:** [February 24, 2023, 12:41pm UTC](https://forum.mautic.org/t/getting-error-code-500-while-adding-unsubscribe-column-in-reports/27163 "2023-02-24T12:41:03Z")
Hello Team, I added the unsubscribe option from columns, I got the error code 500. Could you please point out to me what is wrong here? When I remove the unsubscribe option, it works, but I need this option in my repor… --- ## [Getting error code 500 while adding unsubscribe option in Reports](https://forum.mautic.org/t/getting-error-code-500-while-adding-unsubscribe-option-in-reports/27182)
**Author:** [@divya\_s](https://forum.mautic.org/u/divya_s)\ **Replies:** 1\ **Last updated:** [March 1, 2023, 5:38am UTC](https://forum.mautic.org/t/getting-error-code-500-while-adding-unsubscribe-option-in-reports/27182 "2023-03-01T05:38:34Z")
I wanted to see the unsubscribe rates in my drip campaign; for the same when I tried to add unsubscribed in the report while saving, I got the error code 500. Help to resolve the issue. --- ## [404 error after installation Mautic v4.4.6](https://forum.mautic.org/t/404-error-after-installation-mautic-v4-4-6/27200)
**Author:** [@lattoh](https://forum.mautic.org/u/lattoh)\ **Replies:** 1\ **Last updated:** [February 28, 2023, 10:43pm UTC](https://forum.mautic.org/t/404-error-after-installation-mautic-v4-4-6/27200 "2023-02-28T22:43:44Z")
Hello, I have installed Mautic 4.4.6 on Ubuntu 22.04.2 LTS with PHP 8.0.28, and MariaDB 10.6.12 After the installation, the Mautic portal is redirecting to /s/dashboard and the pay says 404 not found. I am not able to… --- ## [Mautic, Amazon SES API, Google Domain - SPF & DKIM Pass, DMARC Fails](https://forum.mautic.org/t/mautic-amazon-ses-api-google-domain-spf-dkim-pass-dmarc-fails/27193)
**Author:** [@ajest](https://forum.mautic.org/u/ajest)\ **Replies:** 2\ **Last updated:** [February 28, 2023, 4:59pm UTC](https://forum.mautic.org/t/mautic-amazon-ses-api-google-domain-spf-dkim-pass-dmarc-fails/27193 "2023-02-28T16:59:13Z")
Your software My Mautic version is: 4.4.6 My PHP version is: 8.0.28 My Database type and version is: 5.7.41, pdo\_mysql Your problem When I send emails from within Mautic, even the test email, SPF and DKIM pass but D… [Previous page](https://forum.mautic.org/c/support/8.md?page=76) [Next page](https://forum.mautic.org/c/support/8.md?page=78)