# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=78 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 79 --- ## [How can I add: "go to browser" inside my e-mails?](https://forum.mautic.org/t/how-can-i-add-go-to-browser-inside-my-e-mails/27192)
**Author:** [@gabze](https://forum.mautic.org/u/gabze)\ **Replies:** 2\ **Last updated:** [February 28, 2023, 12:52pm UTC](https://forum.mautic.org/t/how-can-i-add-go-to-browser-inside-my-e-mails/27192 "2023-02-28T12:52:45Z")
hey Guys! I’d like to add the option in my e-mails ‘to view in the browser’ but I don’t know how to set up this on mautic :frowning: any guesses? thanks a lot!! --- ## [Custom Field's Label shows in the emails instead of Values \[Just in Bulk Emails\]](https://forum.mautic.org/t/custom-fields-label-shows-in-the-emails-instead-of-values-just-in-bulk-emails/27185)
**Author:** [@ehsan](https://forum.mautic.org/u/ehsan)\ **Replies:** 4\ **Last updated:** [February 28, 2023, 8:18am UTC](https://forum.mautic.org/t/custom-fields-label-shows-in-the-emails-instead-of-values-just-in-bulk-emails/27185 "2023-02-28T08:18:59Z")
Your software My Mautic version is: 4.4.6 My PHP version is: 7.4.3-4ubuntu2.17 My Database type and version is: MariaDB 10.3.38 Your problem My problem is: When I’m trying to use a custom field in bulk emails on Ch… --- ## [Received emails do not have unsubscribe link in the header](https://forum.mautic.org/t/received-emails-do-not-have-unsubscribe-link-in-the-header/18936)
**Author:** [@m4rky8](https://forum.mautic.org/u/m4rky8)\ **Replies:** 1\ **Last updated:** [February 28, 2023, 3:58am UTC](https://forum.mautic.org/t/received-emails-do-not-have-unsubscribe-link-in-the-header/18936 "2023-02-28T03:58:58Z")
Hello, Emails received from my Mautic system are not recognized as newsletters and do not have an option in email programs to unsubscribe in the header (or at the top of the email). “list-unsubscribe” is in the header b… --- ## [Pause sequence until link click?](https://forum.mautic.org/t/pause-sequence-until-link-click/27172)
**Author:** [@cpgs](https://forum.mautic.org/u/cpgs)\ **Replies:** 2\ **Last updated:** [February 27, 2023, 7:53pm UTC](https://forum.mautic.org/t/pause-sequence-until-link-click/27172 "2023-02-27T19:53:23Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: Hello Mautic geniuses! I don’t have version information because I haven’t installed Mautic yet. I… --- ## [Security Issue - hiding login portal with custom domain whilst keeping custom domain for links](https://forum.mautic.org/t/security-issue-hiding-login-portal-with-custom-domain-whilst-keeping-custom-domain-for-links/13124)
**Author:** [@PrimRose](https://forum.mautic.org/u/PrimRose)\ **Replies:** 5\ **Last updated:** [February 27, 2023, 7:22am UTC](https://forum.mautic.org/t/security-issue-hiding-login-portal-with-custom-domain-whilst-keeping-custom-domain-for-links/13124 "2023-02-27T07:22:13Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.1.32-1+0~20190902.23+debian9~1.gbp9d1be7 Your problem My problem is: I posted this before and it seems to have disappeared. When I use a custom domain f… --- ## [We need some clear composer update instructions](https://forum.mautic.org/t/we-need-some-clear-composer-update-instructions/27175)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 0\ **Last updated:** [February 26, 2023, 8:23am UTC](https://forum.mautic.org/t/we-need-some-clear-composer-update-instructions/27175 "2023-02-26T08:23:59Z")
I went from Mautic 4.4.4 to 4.4.6 and it was a total nightmare. First I tried to follow this page. Installing Mautic with Composer No matter what I did Mautic wouldn’t update. composer outdated showed the new package… --- ## [Custom Headers in Emails](https://forum.mautic.org/t/custom-headers-in-emails/10801)
**Author:** [@bob-herman](https://forum.mautic.org/u/bob-herman)\ **Replies:** 3\ **Last updated:** [February 25, 2023, 12:28pm UTC](https://forum.mautic.org/t/custom-headers-in-emails/10801 "2023-02-25T12:28:29Z")
Hi: I’m trying to use the Custom Headers feature of emails (on the Advanced tab) like in the attached screenshot but when I check the header of a received email it’s not actually there. I’m using SendGrid API to send. … --- ## [Preference Page Question - Do Not Contact](https://forum.mautic.org/t/preference-page-question-do-not-contact/27149)
**Author:** [@riverbear](https://forum.mautic.org/u/riverbear)\ **Replies:** 2\ **Last updated:** [February 24, 2023, 6:07pm UTC](https://forum.mautic.org/t/preference-page-question-do-not-contact/27149 "2023-02-24T18:07:34Z")
Hi there - Does anyone know if there is an option to include ‘Do Not Contact’ option in a custom unsubscribe Preference Page? I’d like to have the ability where someone can go to the custom preference page and make a se… --- ## [Emails are failing](https://forum.mautic.org/t/emails-are-failing/27164)
**Author:** [@marius](https://forum.mautic.org/u/marius)\ **Replies:** 0\ **Last updated:** [February 24, 2023, 1:32pm UTC](https://forum.mautic.org/t/emails-are-failing/27164 "2023-02-24T13:32:11Z")
My Mautic version is: 4.4.6 My PHP version is: 7.4.3.3 My Database type and version is: PostgreSQL My problem is: I am using hostgator SMTP server, gator4161.hostgator.com and I have 500 emails per hour, however I’m … --- ## [I have trouble enablins amazon ses for sending emails](https://forum.mautic.org/t/i-have-trouble-enablins-amazon-ses-for-sending-emails/27138)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 2\ **Last updated:** [February 24, 2023, 8:17am UTC](https://forum.mautic.org/t/i-have-trouble-enablins-amazon-ses-for-sending-emails/27138 "2023-02-24T08:17:31Z")
do i need to add txt records to email domain? It says my email is not enabled --- ## [Bounce Management (Monitored Email Setting) by using own SMTP account having issue](https://forum.mautic.org/t/bounce-management-monitored-email-setting-by-using-own-smtp-account-having-issue/26782)
**Author:** [@michelle1995](https://forum.mautic.org/u/michelle1995)\ **Replies:** 4\ **Last updated:** [February 24, 2023, 2:01am UTC](https://forum.mautic.org/t/bounce-management-monitored-email-setting-by-using-own-smtp-account-having-issue/26782 "2023-02-24T02:01:12Z")
Your software My PHP version is : 7.4.33 My MySQL/MariaDB version is (delete as applicable): pdo\_mysql 5.7.40-43 Your problem My problem is : I’m trying to use my own SMTP to set up monitored inbox settings, tested … --- ## [Problems with email tracking pixel](https://forum.mautic.org/t/problems-with-email-tracking-pixel/27158)
**Author:** [@aantonio.tech](https://forum.mautic.org/u/aantonio.tech)\ **Replies:** 0\ **Last updated:** [February 23, 2023, 11:55pm UTC](https://forum.mautic.org/t/problems-with-email-tracking-pixel/27158 "2023-02-23T23:55:02Z")
My Mautic version is:4.4.6 My PHP version is:8.0 My Database type and version is:10.5.18-MariaDB My problem is: The tracking pixel in emails does not load and does not record the opening of the email. But if I load … --- ## [Syncing salesforce campaigns as segments in Mautic](https://forum.mautic.org/t/syncing-salesforce-campaigns-as-segments-in-mautic/27079)
**Author:** [@17morina](https://forum.mautic.org/u/17morina)\ **Replies:** 2\ **Last updated:** [February 23, 2023, 10:53pm UTC](https://forum.mautic.org/t/syncing-salesforce-campaigns-as-segments-in-mautic/27079 "2023-02-23T22:53:04Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 8.0.27 My Database type and version is: Your problem My problem is: We have been able to get our contacts to sync from salesforce to Mautic. Next, we are … --- ## [Mautic 4.4.1+ doesn't want to fetch Maxmind DB file](https://forum.mautic.org/t/mautic-4-4-1-doesnt-want-to-fetch-maxmind-db-file/25910)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 3\ **Last updated:** [February 23, 2023, 10:41pm UTC](https://forum.mautic.org/t/mautic-4-4-1-doesnt-want-to-fetch-maxmind-db-file/25910 "2023-02-23T22:41:02Z")
My Mautic version is: 4.4.4 My PHP version is: 8.025 My Database type and version is: Ver 15.1 Distrib 10.6.10-MariaDB, Hey, So, after upgrading to any version above 4.4.1, I have trouble with the Maxmind DB fetch. W… --- ## [Segment on contacts list](https://forum.mautic.org/t/segment-on-contacts-list/27128)
**Author:** [@skayy](https://forum.mautic.org/u/skayy)\ **Replies:** 2\ **Last updated:** [February 23, 2023, 7:55pm UTC](https://forum.mautic.org/t/segment-on-contacts-list/27128 "2023-02-23T19:55:02Z")
Hi, is there a option to display a column with contacts segment on the contacts list? Thanks very much :slight\_smile: Kai --- ## [Security / SMS sending](https://forum.mautic.org/t/security-sms-sending/25505)
**Author:** [@To-Perceive](https://forum.mautic.org/u/To-Perceive)\ **Replies:** 9\ **Last updated:** [September 28, 2022, 4:16pm UTC](https://forum.mautic.org/t/security-sms-sending/25505 "2022-09-28T16:16:21Z")
Hello guys, does anyone know if there is any way to protect the Mautic login with 2 factors…, and if there is any open source sms tool to integrate with Mautic? --- ## [Bounced Emails](https://forum.mautic.org/t/bounced-emails/26973)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 3\ **Last updated:** [February 23, 2023, 7:18am UTC](https://forum.mautic.org/t/bounced-emails/26973 "2023-02-23T07:18:29Z")
Your software My Mautic version is: v3.1.2 My PHP version is: 7.3.27 My Database type and version is: mysqlnd 5.0.12-dev Your problem My problem is: How can I identify why an email bounces? Is there any documenta… --- ## [I can't save the emails](https://forum.mautic.org/t/i-cant-save-the-emails/18956)
**Author:** [@freddy](https://forum.mautic.org/u/freddy)\ **Replies:** 7\ **Last updated:** [February 22, 2023, 3:04pm UTC](https://forum.mautic.org/t/i-cant-save-the-emails/18956 "2023-02-22T15:04:59Z")
My software v3.3.2 My PHP version is\* : 7.3.27 My MySQL/ 10.3.28-MariaDB-log-cll-lve These errors are showing : Apr-2021 04:43:27 UTC\] PHP Notice: Trying to access array offset on value of type null in /home/publsu… --- ## [Using Forms, i want to populate the unique field with multiple fields from the form](https://forum.mautic.org/t/using-forms-i-want-to-populate-the-unique-field-with-multiple-fields-from-the-form/26878)
**Author:** [@bazzagreendog](https://forum.mautic.org/u/bazzagreendog)\ **Replies:** 1\ **Last updated:** [February 21, 2023, 9:49am UTC](https://forum.mautic.org/t/using-forms-i-want-to-populate-the-unique-field-with-multiple-fields-from-the-form/26878 "2023-02-21T09:49:13Z")
Your software My Mautic version is: v4.4.5 My PHP version is: 7.3.22 My Database type and version is: Your problem My problem is: I am using the form facility in mautic as a subscription form, the details are injec… --- ## [Insert HTML through api variable in email](https://forum.mautic.org/t/insert-html-through-api-variable-in-email/27088)
**Author:** [@ruben123](https://forum.mautic.org/u/ruben123)\ **Replies:** 1\ **Last updated:** [February 21, 2023, 9:48am UTC](https://forum.mautic.org/t/insert-html-through-api-variable-in-email/27088 "2023-02-21T09:48:21Z")
Hi, When triggering an email with the api i use {my\_api\_field} to show the tokens sent through the api. This works perfect, but when i send HTML (a table) in such token, the HTML code is just shown plain in the email. … --- ## [Mautic crashes when I press export](https://forum.mautic.org/t/mautic-crashes-when-i-press-export/27015)
**Author:** [@alina1238](https://forum.mautic.org/u/alina1238)\ **Replies:** 2\ **Last updated:** [February 21, 2023, 9:45am UTC](https://forum.mautic.org/t/mautic-crashes-when-i-press-export/27015 "2023-02-21T09:45:41Z")
Hey, I am trying to export the contacts into excel but the export does not work. Everytime I have to close my Browser because the program crashes. It doesnt even work with small segments which have only 9 contacts. Does … --- ## [I updated from the notification now i am getting 500 error](https://forum.mautic.org/t/i-updated-from-the-notification-now-i-am-getting-500-error/24968)
**Author:** [@manas](https://forum.mautic.org/u/manas)\ **Replies:** 7\ **Last updated:** [February 21, 2023, 9:18am UTC](https://forum.mautic.org/t/i-updated-from-the-notification-now-i-am-getting-500-error/24968 "2023-02-21T09:18:48Z")
Your software \*My PHP version is : 8 lastest version \*My MySQL/MariaDB version is MySQL Updating Errors \*I am Updating \*Upgrading via Web These errors are showing in the installer : Clearing Application Cache it … --- ## [Error in Log](https://forum.mautic.org/t/error-in-log/20905)
**Author:** [@patodorf](https://forum.mautic.org/u/patodorf)\ **Replies:** 2\ **Last updated:** [February 21, 2023, 7:15am UTC](https://forum.mautic.org/t/error-in-log/20905 "2023-02-21T07:15:54Z")
Your software My PHP version is : 7.4.23 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing v… --- ## [Error spamming in Mautic log .. Need help to figure what causing this error](https://forum.mautic.org/t/error-spamming-in-mautic-log-need-help-to-figure-what-causing-this-error/24972)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 3\ **Last updated:** [February 21, 2023, 7:02am UTC](https://forum.mautic.org/t/error-spamming-in-mautic-log-need-help-to-figure-what-causing-this-error/24972 "2023-02-21T07:02:49Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4 My Database type and version is: MySQL 8 Your problem My problem is: This messages are spamming in Mautic log. Can anyone help me and tell me what i… --- ## [Filter list of contacts using php api](https://forum.mautic.org/t/filter-list-of-contacts-using-php-api/27090)
**Author:** [@dandumit](https://forum.mautic.org/u/dandumit)\ **Replies:** 1\ **Last updated:** [February 21, 2023, 3:41am UTC](https://forum.mautic.org/t/filter-list-of-contacts-using-php-api/27090 "2023-02-21T03:41:56Z")
Your software My Mautic version is:v4.4.5 My PHP version is:7.4.32 My Database type and version is:5.7.40 Your problem My problem is: I would like to filter contacts belonging to a certain segment and then to send a… --- ## [How to send custom content email to each contact ? (willing to send product recommendations)](https://forum.mautic.org/t/how-to-send-custom-content-email-to-each-contact-willing-to-send-product-recommendations/26556)
**Author:** [@dandumit](https://forum.mautic.org/u/dandumit)\ **Replies:** 4\ **Last updated:** [February 20, 2023, 12:49pm UTC](https://forum.mautic.org/t/how-to-send-custom-content-email-to-each-contact-willing-to-send-product-recommendations/26556 "2023-02-20T12:49:15Z")
Your software My Mautic version is:v4.4.5 My PHP version is:7.4.32 My Database type and version is:5.7.40 Your problem I need to send product recommendation’s to each contact . Content will be generated by a produc… --- ## [Use html token with send api](https://forum.mautic.org/t/use-html-token-with-send-api/20185)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 1\ **Last updated:** [February 19, 2023, 7:09pm UTC](https://forum.mautic.org/t/use-html-token-with-send-api/20185 "2023-02-19T19:09:00Z")
Hello, I want to output html token content with the rest send api. I found some github issues/pull-requests for this: But it seems that these pull requests are not merged into the current release? Has anyone info… --- ## [Mautic crashed: internal server error after editing dashboard "Best email read hours" widget](https://forum.mautic.org/t/mautic-crashed-internal-server-error-after-editing-dashboard-best-email-read-hours-widget/21758)
**Author:** [@shailemalla](https://forum.mautic.org/u/shailemalla)\ **Replies:** 9\ **Last updated:** [February 19, 2023, 4:45pm UTC](https://forum.mautic.org/t/mautic-crashed-internal-server-error-after-editing-dashboard-best-email-read-hours-widget/21758 "2023-02-19T16:45:05Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4.3 My Database type and version is: DEFAULT CHARACTER SET utf8 COLLATE utf8\_unicode\_ci mysql Ver 15.1 Distrib 10.3.31-MariaDB, for debian-linux-gnu (a… --- ## [Contact Tracking - Custom events](https://forum.mautic.org/t/contact-tracking-custom-events/27086)
**Author:** [@mk1](https://forum.mautic.org/u/mk1)\ **Replies:** 2\ **Last updated:** [February 19, 2023, 10:03am UTC](https://forum.mautic.org/t/contact-tracking-custom-events/27086 "2023-02-19T10:03:23Z")
Your software My Mautic version is: 4.4.6 My PHP version is: 7.4.33 My Database type and version is: 10.5.19 Your problem My problem is: So a bit of background: I have read through Contact tracking | Mautic , added… --- ## [Centre Align Images](https://forum.mautic.org/t/centre-align-images/21333)
**Author:** [@Nord](https://forum.mautic.org/u/Nord)\ **Replies:** 3\ **Last updated:** [February 18, 2023, 8:24pm UTC](https://forum.mautic.org/t/centre-align-images/21333 "2023-02-18T20:24:26Z")
Your software My Mautic version is: 4 Your problem My problem is: I’m trying to centre align an image on my email template but it doesn’t allow me to just centre the image I have to centre align the block, is there a… [Previous page](https://forum.mautic.org/c/support/8.md?page=77) [Next page](https://forum.mautic.org/c/support/8.md?page=79)