# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=79 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 80 --- ## [Unable to Switch to composer based installation](https://forum.mautic.org/t/unable-to-switch-to-composer-based-installation/26949)
**Author:** [@Shaz3e](https://forum.mautic.org/u/Shaz3e)\ **Replies:** 5\ **Last updated:** [February 18, 2023, 7:46pm UTC](https://forum.mautic.org/t/unable-to-switch-to-composer-based-installation/26949 "2023-02-18T19:46:32Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 8.0 My Database type and version is: 5.7.41 Your problem My problem is: I am unable to switch to composer based installation These errors are showing in… --- ## [Out of the blue DBA Exception - Mautic down](https://forum.mautic.org/t/out-of-the-blue-dba-exception-mautic-down/22858)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 22\ **Last updated:** [February 18, 2023, 5:34pm UTC](https://forum.mautic.org/t/out-of-the-blue-dba-exception-mautic-down/22858 "2023-02-18T17:34:37Z")
Your software My Mautic version is: 4.x My PHP version is: 7.4 My Database type and version is: mysql Ver 15.1 Distrib 10.3.34-MariaDB, for debian-linux-gnu (x86\_64) using readline 5.2 Your problem My problem is: … --- ## [Pass URL Parameters to Site with form and further to Mautic Contact](https://forum.mautic.org/t/pass-url-parameters-to-site-with-form-and-further-to-mautic-contact/27006)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 3\ **Last updated:** [February 18, 2023, 3:59pm UTC](https://forum.mautic.org/t/pass-url-parameters-to-site-with-form-and-further-to-mautic-contact/27006 "2023-02-18T15:59:42Z")
Hello Is it possible to grab an ID coming via URL i.e. website.xy?myID=123 On website.xy is a Mautic form with name and email address. The myID is submitted together with the name and email address. A Mautic contact … --- ## [Stuck emails in "Pending"](https://forum.mautic.org/t/stuck-emails-in-pending/27023)
**Author:** [@mm11](https://forum.mautic.org/u/mm11)\ **Replies:** 9\ **Last updated:** [February 18, 2023, 6:23am UTC](https://forum.mautic.org/t/stuck-emails-in-pending/27023 "2023-02-18T06:23:03Z")
When sending out an email I have the same 340 emails which are marked as pending the rest of the mailing goes out. There is nothing perceivably wrong with these emails the just get stuck. Where do I look and how do I han… --- ## [Why is Trusted Host Errors still showing](https://forum.mautic.org/t/why-is-trusted-host-errors-still-showing/27080)
**Author:** [@acadawall](https://forum.mautic.org/u/acadawall)\ **Replies:** 0\ **Last updated:** [February 18, 2023, 2:37am UTC](https://forum.mautic.org/t/why-is-trusted-host-errors-still-showing/27080 "2023-02-18T02:37:11Z")
My Mautic/server specs: 3.3.5 Installation on Ubuntu 20.04 with PHP 7.3 and MySQL 5.7 Error message from LOG: \[2023-02-13 12:39:56\] mautic.ERROR: Symfony\\Component\\HttpKernel\\Exception\\BadRequestHttpException: Untruste… --- ## [Rejected emails (SMTP error 550) seem to be ignored](https://forum.mautic.org/t/rejected-emails-smtp-error-550-seem-to-be-ignored/26990)
**Author:** [@slim2k](https://forum.mautic.org/u/slim2k)\ **Replies:** 5\ **Last updated:** [February 17, 2023, 3:00pm UTC](https://forum.mautic.org/t/rejected-emails-smtp-error-550-seem-to-be-ignored/26990 "2023-02-17T15:00:05Z")
Your software My Mautic version is: 4 My PHP version is: 7.4.33 My Database type and version is: pdo\_mysql 5.7.40-43 Your problem My problem is: Our very first campaign got us a temporary ban at SiteGround (1 of 3 … --- ## [About cron jobs](https://forum.mautic.org/t/about-cron-jobs/27073)
**Author:** [@marius](https://forum.mautic.org/u/marius)\ **Replies:** 1\ **Last updated:** [February 17, 2023, 12:44pm UTC](https://forum.mautic.org/t/about-cron-jobs/27073 "2023-02-17T12:44:43Z")
Hi guys, can you take a look here and tell me if anything’s all right or not? If not, what to change exactly? Thank you. --- ## [Does anyone use Mautic for product recommendation emails?](https://forum.mautic.org/t/does-anyone-use-mautic-for-product-recommendation-emails/27039)
**Author:** [@benji.joy](https://forum.mautic.org/u/benji.joy)\ **Replies:** 6\ **Last updated:** [February 17, 2023, 10:03am UTC](https://forum.mautic.org/t/does-anyone-use-mautic-for-product-recommendation-emails/27039 "2023-02-17T10:03:20Z")
Your software My Mautic version is: Have not started yet My PHP version is: My Database type and version is: Your problem My problem is: The use case I am considering for Mautic is monitoring users behaviour on my… --- ## [Cloudflare DNS - "proxied" or "DNS only" setting for Mautic?](https://forum.mautic.org/t/cloudflare-dns-proxied-or-dns-only-setting-for-mautic/17815)
**Author:** [@Warren](https://forum.mautic.org/u/Warren)\ **Replies:** 2\ **Last updated:** [February 17, 2023, 8:09am UTC](https://forum.mautic.org/t/cloudflare-dns-proxied-or-dns-only-setting-for-mautic/17815 "2023-02-17T08:09:54Z")
Just installed Mautic (Yey!) :smiley: and going through the settings now. I use Cloudflare for my website. I have my mautic install under a subdomain → mautic.website-name.org which said subdomain is pinpointed by an … --- ## [Mautic captcha field](https://forum.mautic.org/t/mautic-captcha-field/16292)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [February 17, 2023, 1:48am UTC](https://forum.mautic.org/t/mautic-captcha-field/16292 "2023-02-17T01:48:41Z")
THere is captcha field when you build a form, is that new? I watched some videos when people create emty fields, and then conditions if the spam bot fills it or not etc… BUt how to use this capthca field in form? Will … --- ## [Why doesn't mautic support captcha/reCaptcha for forms by default?](https://forum.mautic.org/t/why-doesnt-mautic-support-captcha-recaptcha-for-forms-by-default/19675)
**Author:** [@MilesThatch](https://forum.mautic.org/u/MilesThatch)\ **Replies:** 12\ **Last updated:** [February 17, 2023, 1:43am UTC](https://forum.mautic.org/t/why-doesnt-mautic-support-captcha-recaptcha-for-forms-by-default/19675 "2023-02-17T01:43:04Z")
Good day, everyone. I’m looking to implement a captcha for forms but the only thing I can use is a non functional plugin made by a volunteer dev who no longer have time to answer questions. Why wouldn’t there be built i… --- ## [Custom Header is not showing in the email](https://forum.mautic.org/t/custom-header-is-not-showing-in-the-email/13334)
**Author:** [@jinkim](https://forum.mautic.org/u/jinkim)\ **Replies:** 5\ **Last updated:** [February 16, 2023, 7:24pm UTC](https://forum.mautic.org/t/custom-header-is-not-showing-in-the-email/13334 "2023-02-16T19:24:34Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1.32 Your problem My problem is: When I sent an email with a custom header that was set in the advanced tab, I wasn’t able to find the custom header fr… --- ## [Fallback values for empty tokens](https://forum.mautic.org/t/fallback-values-for-empty-tokens/6802)
**Author:** [@david92938](https://forum.mautic.org/u/david92938)\ **Replies:** 3\ **Last updated:** [February 16, 2023, 6:33pm UTC](https://forum.mautic.org/t/fallback-values-for-empty-tokens/6802 "2023-02-16T18:33:26Z")
How do I indicate a falback for empty tokens in emails? For example, I have this line in my email: Quote: QuoteIn helps companies like {contactfield=company} respond to requests... Ideally, this would display … --- ## [Where is the configuration that used to be on local.php?](https://forum.mautic.org/t/where-is-the-configuration-that-used-to-be-on-local-php/27052)
**Author:** [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)\ **Replies:** 3\ **Last updated:** [February 16, 2023, 3:05pm UTC](https://forum.mautic.org/t/where-is-the-configuration-that-used-to-be-on-local-php/27052 "2023-02-16T15:05:32Z")
Your software My PHP version is : 8.0 My MySQL/MariaDB version is : MySQL 8.0 Updating/Installing Errors I am Installing and then trying to configure by editing the generated local.php file. Installer Type: Zip file… --- ## [Dynamics CRM integration not syncing contacts bi-directional](https://forum.mautic.org/t/dynamics-crm-integration-not-syncing-contacts-bi-directional/13911)
**Author:** [@majesteitbart](https://forum.mautic.org/u/majesteitbart)\ **Replies:** 9\ **Last updated:** [February 16, 2023, 12:12pm UTC](https://forum.mautic.org/t/dynamics-crm-integration-not-syncing-contacts-bi-directional/13911 "2023-02-16T12:12:30Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2.24 Your problem My problem is: The Dynamics CRM integration is not pulling contacts from Dynamics, while companies are being pulled from Dynamics. Pus… --- ## [When importing contacts using CSV file, Mautic merges half of them (Bug?)](https://forum.mautic.org/t/when-importing-contacts-using-csv-file-mautic-merges-half-of-them-bug/27051)
**Author:** [@giuseppe0208](https://forum.mautic.org/u/giuseppe0208)\ **Replies:** 0\ **Last updated:** [February 15, 2023, 7:37pm UTC](https://forum.mautic.org/t/when-importing-contacts-using-csv-file-mautic-merges-half-of-them-bug/27051 "2023-02-15T19:37:55Z")
Hi, Software: My Mautic version is: 4.4.6 My PHP version is: PHP Version 7.4.33 My Database type and version is: MySQL - 5.7.41 Problem: I’m having issues when importing data from a CSV file into the contacts segme… --- ## [Emails with customised headers are not sent](https://forum.mautic.org/t/emails-with-customised-headers-are-not-sent/27043)
**Author:** [@davidepell](https://forum.mautic.org/u/davidepell)\ **Replies:** 0\ **Last updated:** [February 15, 2023, 1:02pm UTC](https://forum.mautic.org/t/emails-with-customised-headers-are-not-sent/27043 "2023-02-15T13:02:03Z")
My problem is: I need to collect emails in my Amazon SES via a customised header of this type X-SES-CONFIGURATION-SET. When I insert the custom header into the advanced settings of the email, it is no longer delivered. … --- ## [Cannot Create New Custom Fields. SQLSTATE\[42S22\] Error](https://forum.mautic.org/t/cannot-create-new-custom-fields-sqlstate-42s22-error/23961)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 15\ **Last updated:** [February 15, 2023, 7:31am UTC](https://forum.mautic.org/t/cannot-create-new-custom-fields-sqlstate-42s22-error/23961 "2023-02-15T07:31:47Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4 My Database type and version is: mariadb 10.04 Your problem My problem is: When trying to add a new custom field I am getting an error These errors … --- ## [Text SMS individually](https://forum.mautic.org/t/text-sms-individually/18089)
**Author:** [@tej](https://forum.mautic.org/u/tej)\ **Replies:** 1\ **Last updated:** [February 15, 2023, 4:19am UTC](https://forum.mautic.org/t/text-sms-individually/18089 "2023-02-15T04:19:35Z")
Your software My Mautic version is: v3.2.5 My PHP version is: 7.4/ My Database type and version is: Mysql Your problem My problem is: i’m trying to send individually Text SMS from mautic however i do not see option… --- ## [Mautic installation with composer to use Marketplace](https://forum.mautic.org/t/mautic-installation-with-composer-to-use-marketplace/27025)
**Author:** [@To-Perceive](https://forum.mautic.org/u/To-Perceive)\ **Replies:** 0\ **Last updated:** [February 13, 2023, 10:08pm UTC](https://forum.mautic.org/t/mautic-installation-with-composer-to-use-marketplace/27025 "2023-02-13T22:08:09Z")
Hey guys! Has anyone here updated Mautic with composer to use the Marketplace function? If so, does anyone have an objective install guide? Mautic’s guide is complex for laymen like me. USE: vps account cpu 6 cores, 16G… --- ## [Can't access marketplace](https://forum.mautic.org/t/cant-access-marketplace/27019)
**Author:** [@sebli99](https://forum.mautic.org/u/sebli99)\ **Replies:** 1\ **Last updated:** [February 13, 2023, 4:03pm UTC](https://forum.mautic.org/t/cant-access-marketplace/27019 "2023-02-13T16:03:28Z")
Your software My Mautic version is: 4.4.6 My PHP version is: 8.0.27 My Database type and version is: 10.3.37 MariaDB Your problem My problem is: I updated from 4.4.4 to 4.4.6 and switched to a composer based install… --- ## [Install in subdirectory : problem after upgrading from 3.1.2 to 3.3.5](https://forum.mautic.org/t/install-in-subdirectory-problem-after-upgrading-from-3-1-2-to-3-3-5/27005)
**Author:** [@patrick1](https://forum.mautic.org/u/patrick1)\ **Replies:** 1\ **Last updated:** [February 13, 2023, 11:03am UTC](https://forum.mautic.org/t/install-in-subdirectory-problem-after-upgrading-from-3-1-2-to-3-3-5/27005 "2023-02-13T11:03:34Z")
I was trying to upgrade with command line from 3.1.2 to 3.3.5 i’m using an 02switch hosting (mutualised) for my website. My mautic is in a subdirectory and everything was fine since today : Here is the folder organiza… --- ## [Theme disappears after saving and trying to edit it again](https://forum.mautic.org/t/theme-disappears-after-saving-and-trying-to-edit-it-again/26992)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 9\ **Last updated:** [February 12, 2023, 3:44pm UTC](https://forum.mautic.org/t/theme-disappears-after-saving-and-trying-to-edit-it-again/26992 "2023-02-12T15:44:15Z")
Your software My Mautic version is: 4.4.6 My PHP version is: 7.4.36 My Database type and version is: Your problem My problem is: I modified the sunday theme a little bit. It appears in the email builder. I can sel… --- ## [Contact tracking in our application: nothing registered on Contact](https://forum.mautic.org/t/contact-tracking-in-our-application-nothing-registered-on-contact/26943)
**Author:** [@ruben123](https://forum.mautic.org/u/ruben123)\ **Replies:** 5\ **Last updated:** [February 10, 2023, 12:06pm UTC](https://forum.mautic.org/t/contact-tracking-in-our-application-nothing-registered-on-contact/26943 "2023-02-10T12:06:40Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4 My Database type and version is: Mysql Your problem My problem is: When trying to register a pageview in our webapplication (with a created contact) … --- ## [Fresh Mautic Installation with Composer](https://forum.mautic.org/t/fresh-mautic-installation-with-composer/26997)
**Author:** [@tobsowo](https://forum.mautic.org/u/tobsowo)\ **Replies:** 0\ **Last updated:** [February 10, 2023, 10:31am UTC](https://forum.mautic.org/t/fresh-mautic-installation-with-composer/26997 "2023-02-10T10:31:23Z")
Your software My PHP version is : 7.5 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Installing Errors Successfully install Composer but when installing Mautic it can’t find vendor and curr… --- ## [Points for clicking a link in an email](https://forum.mautic.org/t/points-for-clicking-a-link-in-an-email/6824)
**Author:** [@mautic\_user](https://forum.mautic.org/u/mautic_user)\ **Replies:** 3\ **Last updated:** [February 9, 2023, 7:47pm UTC](https://forum.mautic.org/t/points-for-clicking-a-link-in-an-email/6824 "2023-02-09T19:47:14Z")
We are trying to build a set of rules for assigning points to certain actions. One of these rules should assign points to a user that clicks on a link in an email. Unfortunately this is not possible in Mautic at the mome… --- ## [Cannot Identify users attached to no segment](https://forum.mautic.org/t/cannot-identify-users-attached-to-no-segment/12882)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 2\ **Last updated:** [February 9, 2023, 4:40pm UTC](https://forum.mautic.org/t/cannot-identify-users-attached-to-no-segment/12882 "2023-02-09T16:40:06Z")
Your software My Mautic version is:2.16.0 My PHP version is: 7.2.27 Your problem My problem is: where are contacts that are not associated with any segment, stored? Or are they simply known as not associated with any… --- ## [Unable to open an action again](https://forum.mautic.org/t/unable-to-open-an-action-again/26985)
**Author:** [@cherzig](https://forum.mautic.org/u/cherzig)\ **Replies:** 0\ **Last updated:** [February 9, 2023, 9:05am UTC](https://forum.mautic.org/t/unable-to-open-an-action-again/26985 "2023-02-09T09:05:05Z")
Your software My Mautic version is: My PHP version is: 7.4.33 My Database type and version is: 10.4.22-MariaDB-1:10.4.22+maria~stretch-log My problem is, after starting my campaign (which is working well) i cant ope… --- ## [Create custom fields for user (not contact)](https://forum.mautic.org/t/create-custom-fields-for-user-not-contact/26965)
**Author:** [@sidharthgraffer](https://forum.mautic.org/u/sidharthgraffer)\ **Replies:** 7\ **Last updated:** [February 9, 2023, 5:15am UTC](https://forum.mautic.org/t/create-custom-fields-for-user-not-contact/26965 "2023-02-09T05:15:27Z")
Hey I am using Mautic for about 6 months now. I have shifted my complete team to Mautic. They are using the campaign as created by me. However in each email we generally share an Calendar Link for booking a meeting. T… --- ## [Contact tracking: optional custom parameters and transfer of url in mt() event](https://forum.mautic.org/t/contact-tracking-optional-custom-parameters-and-transfer-of-url-in-mt-event/26971)
**Author:** [@Stranger](https://forum.mautic.org/u/Stranger)\ **Replies:** 2\ **Last updated:** [February 8, 2023, 11:42am UTC](https://forum.mautic.org/t/contact-tracking-optional-custom-parameters-and-transfer-of-url-in-mt-event/26971 "2023-02-08T11:42:42Z")
Your software My Mautic version is: 3.1.0 Angular Your problem I am currently using the standard script: \ (function(w,d,t,u,n,a,m){w\['MauticTrackingObject'\]=n; w\[n\]=w\[n\]||function(){(w\[n\].q=w\[n\].… [Previous page](https://forum.mautic.org/c/support/8.md?page=78) [Next page](https://forum.mautic.org/c/support/8.md?page=80)