# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=8 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 9 --- ## [Outstanding queries after upgrade to 4.4.5](https://forum.mautic.org/t/outstanding-queries-after-upgrade-to-4-4-5/26884)
**Author:** [@sgtbhaji](https://forum.mautic.org/u/sgtbhaji)\ **Replies:** 9\ **Last updated:** [September 6, 2025, 12:12pm UTC](https://forum.mautic.org/t/outstanding-queries-after-upgrade-to-4-4-5/26884 "2025-09-06T12:12:29Z")
Your software My Mautic version is: 3.2.4 upgrading to 4.4.5 My PHP version is:7.4.9 My Database type and version is: MySQL 5.7.31 My problem is: Upgrading from 3.2.4 to 4.4.5 seems to go fine and says that the upgr… --- ## [Updating Mautic 4.4.13](https://forum.mautic.org/t/updating-mautic-4-4-13/36479)
**Author:** [@jrmarins](https://forum.mautic.org/u/jrmarins)\ **Replies:** 0\ **Last updated:** [September 5, 2025, 7:57pm UTC](https://forum.mautic.org/t/updating-mautic-4-4-13/36479 "2025-09-05T19:57:05Z")
I’m still using version 4.4.13. What’s the best way to update to the latest stable version? Can I update directly via the command line, or do I need to downgrade to previous versions? Your software My Mautic version i… --- ## [Contacts stuck in pending in Campaign](https://forum.mautic.org/t/contacts-stuck-in-pending-in-campaign/36454)
**Author:** [@danb91](https://forum.mautic.org/u/danb91)\ **Replies:** 4\ **Last updated:** [September 4, 2025, 4:18pm UTC](https://forum.mautic.org/t/contacts-stuck-in-pending-in-campaign/36454 "2025-09-04T16:18:59Z")
Your software My Mautic version is: v6.0.4 My PHP version is: 8.2.29 My Database type and version is: 10.11.11-MariaDB-0+deb12u1 Your problem Hi All, I am testing out campaigns for the first time and I am running i… --- ## [Modified "From" field when mailing via the SendGrid API](https://forum.mautic.org/t/modified-from-field-when-mailing-via-the-sendgrid-api/36422)
**Author:** [@nick.van.cauter](https://forum.mautic.org/u/nick.van.cauter)\ **Replies:** 3\ **Last updated:** [September 3, 2025, 9:05am UTC](https://forum.mautic.org/t/modified-from-field-when-mailing-via-the-sendgrid-api/36422 "2025-09-03T09:05:27Z")
Hi there, I manage a Mautic setup (details below) for one of the marketing teams in our organization. They’ve asked me to allow them to use the SendGrid API using Symfony mailer to increase the throughput of marketing e… --- ## [Upgrading PHP from 8.1 to 8.2 in Mautic Docker Image for SendGrid Plugin](https://forum.mautic.org/t/upgrading-php-from-8-1-to-8-2-in-mautic-docker-image-for-sendgrid-plugin/36455)
**Author:** [@rafaelplatero](https://forum.mautic.org/u/rafaelplatero)\ **Replies:** 1\ **Last updated:** [September 2, 2025, 8:14pm UTC](https://forum.mautic.org/t/upgrading-php-from-8-1-to-8-2-in-mautic-docker-image-for-sendgrid-plugin/36455 "2025-09-02T20:14:43Z")
Your software My Mautic version is: 5.2.4 My PHP version is: 8.1 My Database type and version is: 10.6.21-MariaDB-ubu2004 Your problem My problem is: Hello everyone, I’m currently migrating my legacy system (Mauti… --- ## [Exporting contacts to .csv](https://forum.mautic.org/t/exporting-contacts-to-csv/36420)
**Author:** [@manon.vos](https://forum.mautic.org/u/manon.vos)\ **Replies:** 4\ **Last updated:** [September 2, 2025, 1:29pm UTC](https://forum.mautic.org/t/exporting-contacts-to-csv/36420 "2025-09-02T13:29:20Z")
Your software My Mautic version is: v5.2.3 My PHP version is: 8.2.29 My Database type and version is: ? Your problem My problem is: When exporting contacts to .csv, a message is shown in Mautic that the export is qu… --- ## [How to make triggering campaigns faster?](https://forum.mautic.org/t/how-to-make-triggering-campaigns-faster/24424)
**Author:** [@sun123](https://forum.mautic.org/u/sun123)\ **Replies:** 14\ **Last updated:** [September 2, 2025, 4:09am UTC](https://forum.mautic.org/t/how-to-make-triggering-campaigns-faster/24424 "2025-09-02T04:09:22Z")
Hi there, It takes about 10 seconds to complete triggering campaigns which has 1000 emails in default it is processing 100 per batch mautic:campaigns:trigger I want to make it faster because in production there will b… --- ## [Is there a reference for filters?](https://forum.mautic.org/t/is-there-a-reference-for-filters/36437)
**Author:** [@challa](https://forum.mautic.org/u/challa)\ **Replies:** 0\ **Last updated:** [September 1, 2025, 11:16am UTC](https://forum.mautic.org/t/is-there-a-reference-for-filters/36437 "2025-09-01T11:16:50Z")
Your software My Mautic version is: 6.0.4 My PHP version is: 8.1 My Database type and version is: MySQL Your problem My problem is: When i click on some buttons in the campaigns page or some of the delivery / click … --- ## [Update Error from Mautic v5.5.2. to v6.0.4](https://forum.mautic.org/t/update-error-from-mautic-v5-5-2-to-v6-0-4/36427)
**Author:** [@hansfl](https://forum.mautic.org/u/hansfl)\ **Replies:** 2\ **Last updated:** [August 31, 2025, 3:54am UTC](https://forum.mautic.org/t/update-error-from-mautic-v5-5-2-to-v6-0-4/36427 "2025-08-31T03:54:19Z")
Hi I have tried to update Mautic from v5.2.2 to version v6.0.4 from command line. The cache has been cleared but after the update command: php bin/console mautic:update:apply --finish I get this error: In CheckExcep… --- ## [Migrate dockerized Mautic from non dockerized site](https://forum.mautic.org/t/migrate-dockerized-mautic-from-non-dockerized-site/36430)
**Author:** [@mnmilos](https://forum.mautic.org/u/mnmilos)\ **Replies:** 0\ **Last updated:** [August 29, 2025, 3:14pm UTC](https://forum.mautic.org/t/migrate-dockerized-mautic-from-non-dockerized-site/36430 "2025-08-29T15:14:20Z")
root@ip-172-31-22-18:/var/www/mautic# cat docker-compose.yml x-mautic-volumes: &mautic-volumes - ./mautic/config:/var/www/html/config:z - ./mautic/logs:/var/www/html/var/logs:z - ./mautic/media/files:/var/www/ht… --- ## [Forms are stucked on “Please Wait” but form results are registered](https://forum.mautic.org/t/forms-are-stucked-on-please-wait-but-form-results-are-registered/36253)
**Author:** [@savrat](https://forum.mautic.org/u/savrat)\ **Replies:** 5\ **Last updated:** [August 29, 2025, 2:50pm UTC](https://forum.mautic.org/t/forms-are-stucked-on-please-wait-but-form-results-are-registered/36253 "2025-08-29T14:50:24Z")
My Mautic version is: v4.4.9 My PHP version is: 7.4.33 My Database type and version is: 8.0.43 MySQL Community Server - GPL My problem is: When i submit form, Mautic gets results but button is pernamently disabled an… --- ## [Assistance needed Mautic salesforce integration](https://forum.mautic.org/t/assistance-needed-mautic-salesforce-integration/36417)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 0\ **Last updated:** [August 28, 2025, 3:05pm UTC](https://forum.mautic.org/t/assistance-needed-mautic-salesforce-integration/36417 "2025-08-28T15:05:24Z")
Your software My Mautic version is: Your problem My problem is: I have connected Mautic to Salesforce and I’m successfully pulling contacts from Salesforce into Mautic, however, I am struggling with pushing activity b… --- ## [How to increase email firing batch](https://forum.mautic.org/t/how-to-increase-email-firing-batch/36394)
**Author:** [@mcamargo](https://forum.mautic.org/u/mcamargo)\ **Replies:** 2\ **Last updated:** [August 26, 2025, 11:43am UTC](https://forum.mautic.org/t/how-to-increase-email-firing-batch/36394 "2025-08-26T11:43:46Z")
Hello, friends! I have an installation of Mautic 6 on a client, on a very robust dedicated server, but we would like to increase the email sending batches because by default Mautic sends 100 at a time, I would like to in… --- ## [I want to implement Mautic Setup in JavaScript Project](https://forum.mautic.org/t/i-want-to-implement-mautic-setup-in-javascript-project/25449)
**Author:** [@daudahmed](https://forum.mautic.org/u/daudahmed)\ **Replies:** 6\ **Last updated:** [August 25, 2025, 3:03pm UTC](https://forum.mautic.org/t/i-want-to-implement-mautic-setup-in-javascript-project/25449 "2025-08-25T15:03:33Z")
I have a Website My Mautic version is: “I don’t confirm” My PHP version is: "I am using JavaScript " My Database type and version is:10.4.20-MariaDB-1:10.4.20+maria~buster-log Your problem My problem is: I already… --- ## [Setting up Rate Limits/Configuration](https://forum.mautic.org/t/setting-up-rate-limits-configuration/24618)
**Author:** [@mtztn](https://forum.mautic.org/u/mtztn)\ **Replies:** 2\ **Last updated:** [August 22, 2025, 5:54pm UTC](https://forum.mautic.org/t/setting-up-rate-limits-configuration/24618 "2025-08-22T17:54:14Z")
Your software My Mautic version is: v4.2.2 My PHP version is: 7.4.3 Your problem My problem is: I am a marketing assistant and my client is asking for these configuration to be set in Mautic: Monday - Friday for day… --- ## [Support for sending emails through Gmail on Google Workspace](https://forum.mautic.org/t/support-for-sending-emails-through-gmail-on-google-workspace/36309)
**Author:** [@danb91](https://forum.mautic.org/u/danb91)\ **Replies:** 5\ **Last updated:** [August 22, 2025, 2:30am UTC](https://forum.mautic.org/t/support-for-sending-emails-through-gmail-on-google-workspace/36309 "2025-08-22T02:30:31Z")
Your software My Mautic version is: 6.0.4 My PHP version is: 8.2.29 My Database type and version is: 10.11.11-MariaDB-0+deb12u1 Your problem I have a Google Workspace Gmail account with a custom domain name and I am… --- ## [Queue Settings | Configuring Amazon SQS](https://forum.mautic.org/t/queue-settings-configuring-amazon-sqs/36377)
**Author:** [@it-notify](https://forum.mautic.org/u/it-notify)\ **Replies:** 0\ **Last updated:** [August 21, 2025, 4:12pm UTC](https://forum.mautic.org/t/queue-settings-configuring-amazon-sqs/36377 "2025-08-21T16:12:42Z")
Hello, I’ve been attempting to locate a guide or documentation on configuring Amazon SQS for Mautic version 6. There doesn’t seem to be anything that I could find that was helpful. I followed the steps here: We ha… --- ## [Mautic 5 Queue Not Working](https://forum.mautic.org/t/mautic-5-queue-not-working/35760)
**Author:** [@igorsistema2](https://forum.mautic.org/u/igorsistema2)\ **Replies:** 3\ **Last updated:** [August 21, 2025, 6:57am UTC](https://forum.mautic.org/t/mautic-5-queue-not-working/35760 "2025-08-21T06:57:34Z")
Your software My Mautic version is: 5.2.6 My PHP version is: 8.1 My Database type and version is: centos 7 Your problem My problem is: The broad shows as sent but the emails are not sent, I noticed that the emails … --- ## [Problem with callback endpoint in Amazon sns](https://forum.mautic.org/t/problem-with-callback-endpoint-in-amazon-sns/36366)
**Author:** [@myscrapm](https://forum.mautic.org/u/myscrapm)\ **Replies:** 1\ **Last updated:** [August 19, 2025, 8:45pm UTC](https://forum.mautic.org/t/problem-with-callback-endpoint-in-amazon-sns/36366 "2025-08-19T20:45:17Z")
I am trying to connect Mautic 6.0.4 to Amazon sns. I put in the endpoint of https://(mautic instance)/mailer/callback and I can’t seem to get it confirmed. It just continuously says “pending confirmation. I’m not sure… --- ## [Problem clearing cache](https://forum.mautic.org/t/problem-clearing-cache/36332)
**Author:** [@myscrapm](https://forum.mautic.org/u/myscrapm)\ **Replies:** 1\ **Last updated:** [August 19, 2025, 3:17pm UTC](https://forum.mautic.org/t/problem-clearing-cache/36332 "2025-08-19T15:17:08Z")
I am new to Mautic. I am in the process of trying to connect Amazon SES to Mautic 6, and I’ve come to the step where I clear the cache after cloning to the plugin on GitHub. But after I do that and try to clear the cach… --- ## [Sending forms](https://forum.mautic.org/t/sending-forms/36361)
**Author:** [@daveee](https://forum.mautic.org/u/daveee)\ **Replies:** 0\ **Last updated:** [August 19, 2025, 8:43am UTC](https://forum.mautic.org/t/sending-forms/36361 "2025-08-19T08:43:13Z")
How can Mautic be set up so that after the user fills out the form, the responses are automatically sent to the specified email address? --- ## [Javascript tracking on shared devices - not working](https://forum.mautic.org/t/javascript-tracking-on-shared-devices-not-working/36344)
**Author:** [@mauticsmit](https://forum.mautic.org/u/mauticsmit)\ **Replies:** 0\ **Last updated:** [August 17, 2025, 7:11am UTC](https://forum.mautic.org/t/javascript-tracking-on-shared-devices-not-working/36344 "2025-08-17T07:11:39Z")
Your software My Mautic version is: 6.0 My PHP version is: 8.3.6 My Database type and version is: mysql Your problem My problem is: when using javascript on a shared device, when the user logs off, I setting the val… --- ## [Contact Record Import Duplication Rather than Update](https://forum.mautic.org/t/contact-record-import-duplication-rather-than-update/36317)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 0\ **Last updated:** [August 13, 2025, 1:57pm UTC](https://forum.mautic.org/t/contact-record-import-duplication-rather-than-update/36317 "2025-08-13T13:57:04Z")
Hello, I’m currently running a test instance of M6.0.3 so I can test some import csv’s before I run them on a live production system. I imported ten test contacts into Mautic successfully. I then added some missing inf… --- ## [Deploying Mautic on a Kubernetes cluster using the official Docker image 5.2.3-apache](https://forum.mautic.org/t/deploying-mautic-on-a-kubernetes-cluster-using-the-official-docker-image-5-2-3-apache/35830)
**Author:** [@strma](https://forum.mautic.org/u/strma)\ **Replies:** 5\ **Last updated:** [August 12, 2025, 1:37pm UTC](https://forum.mautic.org/t/deploying-mautic-on-a-kubernetes-cluster-using-the-official-docker-image-5-2-3-apache/35830 "2025-08-12T13:37:32Z")
Your software My Mautic version is: 5.2.3 (official docker image mautic:5.2.3-apache) My PHP version is: the one packaged with the image above My Database type and version is: MariaDB 11.2.3 Your problem I deployed … --- ## [Preliminary A/B Testing?](https://forum.mautic.org/t/preliminary-a-b-testing/36303)
**Author:** [@sc2596](https://forum.mautic.org/u/sc2596)\ **Replies:** 0\ **Last updated:** [August 11, 2025, 8:37pm UTC](https://forum.mautic.org/t/preliminary-a-b-testing/36303 "2025-08-11T20:37:02Z")
Hey everyone, I migrated from Zoho Campaigns to Mautic. Zoho Campaigns had a feature that I wanted to try to recreate in Mautic, which is A/B testing different subject lines for an email with a small fraction of the list… --- ## [Mautic 5 sending text message in batches](https://forum.mautic.org/t/mautic-5-sending-text-message-in-batches/36297)
**Author:** [@loki63](https://forum.mautic.org/u/loki63)\ **Replies:** 0\ **Last updated:** [August 11, 2025, 9:20am UTC](https://forum.mautic.org/t/mautic-5-sending-text-message-in-batches/36297 "2025-08-11T09:20:45Z")
Your software My Mautic version is: 5 My PHP version is: 8.3.23 My Database type and version is: MySQL - 8.0.40 Your problem My problem is: I’ve setup a campaign which to send text messages. I’ve 13k contacts enroll… --- ## [Does anyone have Step By Step Mautic Docker Instructions for Oracle/Contabo Linux VPS?](https://forum.mautic.org/t/does-anyone-have-step-by-step-mautic-docker-instructions-for-oracle-contabo-linux-vps/36292)
**Author:** [@diligent1](https://forum.mautic.org/u/diligent1)\ **Replies:** 0\ **Last updated:** [August 10, 2025, 12:10pm UTC](https://forum.mautic.org/t/does-anyone-have-step-by-step-mautic-docker-instructions-for-oracle-contabo-linux-vps/36292 "2025-08-10T12:10:35Z")
Hey Guys, Does anyone have a step by step process for deploying the docker images across multiple VPS’s? Interested to know how repeatable and successful a process this is for others. Regards --- ## [Why is Mautic so difficult to install?](https://forum.mautic.org/t/why-is-mautic-so-difficult-to-install/15572)
**Author:** [@adilson.costa](https://forum.mautic.org/u/adilson.costa)\ **Replies:** 54\ **Last updated:** [August 10, 2025, 12:07pm UTC](https://forum.mautic.org/t/why-is-mautic-so-difficult-to-install/15572 "2025-08-10T12:07:22Z")
Sorry if this topic is in the wrong group! I’ve been trying for 3 weeks and I could see that several people are going through the same problems and they can’t solve it! Would it be possible to create an environment val… --- ## [Mautic Mariadb Minimum Version](https://forum.mautic.org/t/mautic-mariadb-minimum-version/36286)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 0\ **Last updated:** [August 7, 2025, 1:51pm UTC](https://forum.mautic.org/t/mautic-mariadb-minimum-version/36286 "2025-08-07T13:51:56Z")
Hello, The Mautic requirements page states that mariadb 10.2 is the minimum as of today. https://mautic.org/mautic-requirements/ However the developers have suggested today that mariadb 10.11 or even 11.x should be th… --- ## [Contact Tracking Issues with M 6.0.4](https://forum.mautic.org/t/contact-tracking-issues-with-m-6-0-4/36283)
**Author:** [@z-man](https://forum.mautic.org/u/z-man)\ **Replies:** 0\ **Last updated:** [August 6, 2025, 7:38pm UTC](https://forum.mautic.org/t/contact-tracking-issues-with-m-6-0-4/36283 "2025-08-06T19:38:32Z")
Your software My Mautic version is: 6.0.4 My PHP version is: 8.2.29 My Database type and version is: 10.6.22 Maria db Your problem My problem is: Contact tracking for a particular contact reverted to me. So all my v… [Previous page](https://forum.mautic.org/c/support/8.md?page=7) [Next page](https://forum.mautic.org/c/support/8.md?page=9)