# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=81 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 82 --- ## [V3.1.2 System Support](https://forum.mautic.org/t/v3-1-2-system-support/23330)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 2\ **Last updated:** [January 26, 2023, 3:21pm UTC](https://forum.mautic.org/t/v3-1-2-system-support/23330 "2023-01-26T15:21:46Z")
Your software My Mautic version is: v3.1.2 My PHP version is: 7.3.27 My Database type and version is: mysqlnd 5.0.12-dev Your problem My problem is: We are just starting to use Mautic more in our organization and … --- ## [Problem with tracking different user from same IP Address](https://forum.mautic.org/t/problem-with-tracking-different-user-from-same-ip-address/21165)
**Author:** [@steffen](https://forum.mautic.org/u/steffen)\ **Replies:** 0\ **Last updated:** [October 6, 2021, 7:39am UTC](https://forum.mautic.org/t/problem-with-tracking-different-user-from-same-ip-address/21165 "2021-10-06T07:39:25Z")
Your software My Mautic version is: 4 Your problem My problem is: First of all i am a beginner. Mautic is running without any Problems so far. I use a wordpress site to track with mautic. I do use the mautic plugin f… --- ## [How to use token in to, cc ,bcc](https://forum.mautic.org/t/how-to-use-token-in-to-cc-bcc/26860)
**Author:** [@astrylis](https://forum.mautic.org/u/astrylis)\ **Replies:** 0\ **Last updated:** [January 26, 2023, 9:48am UTC](https://forum.mautic.org/t/how-to-use-token-in-to-cc-bcc/26860 "2023-01-26T09:48:15Z")
Your software My Mautic version is:4.4.5 My PHP version is:8.0 My Database type and version is:mariaDB/MYSQL Your problem My problem is: I am not sure how the token is to be used in the to, cc and bcc options in sen… --- ## [Make freebee available for 48 hours only](https://forum.mautic.org/t/make-freebee-available-for-48-hours-only/26746)
**Author:** [@jonasludwig](https://forum.mautic.org/u/jonasludwig)\ **Replies:** 4\ **Last updated:** [January 25, 2023, 10:39am UTC](https://forum.mautic.org/t/make-freebee-available-for-48-hours-only/26746 "2023-01-25T10:39:31Z")
My Mautic version is: v4.4.3 My PHP version is: PHP 7.4.30 My Database type and version is: Ver 10.6.10-MariaDB Hey guys, I have one case I’m struggeling with. So I hope, that one of you might have a solution to it. C… --- ## [Problems with the links of the emails sent by mautic](https://forum.mautic.org/t/problems-with-the-links-of-the-emails-sent-by-mautic/26830)
**Author:** [@arielhc](https://forum.mautic.org/u/arielhc)\ **Replies:** 3\ **Last updated:** [January 24, 2023, 7:23pm UTC](https://forum.mautic.org/t/problems-with-the-links-of-the-emails-sent-by-mautic/26830 "2023-01-24T19:23:52Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.33 Your problem My problem is: When I send an email with Mautic, all the URLs in the links are changed so that Mautic can track them. The problem is t… --- ## [Integration zoho](https://forum.mautic.org/t/integration-zoho/26846)
**Author:** [@dcmax](https://forum.mautic.org/u/dcmax)\ **Replies:** 0\ **Last updated:** [January 24, 2023, 6:27pm UTC](https://forum.mautic.org/t/integration-zoho/26846 "2023-01-24T18:27:50Z")
Your software My Mautic version is: 4.4.4 in hosting My PHP version is: 8.0.27 My Database type and version is: mysql Your problem My problem is: integration zoho, start but stop after 70 lead sincronized, the sync … --- ## [Create A/B test clone for the correct mail](https://forum.mautic.org/t/create-a-b-test-clone-for-the-correct-mail/26839)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 0\ **Last updated:** [January 24, 2023, 2:11pm UTC](https://forum.mautic.org/t/create-a-b-test-clone-for-the-correct-mail/26839 "2023-01-24T14:11:01Z")
Hi again, I have 2 problems when i try to deal with A/B testing and i hope there is a solution to that. When is create A/B test clone the parent mail that show up is the defualt mail. From time to time is stop using… --- ## [Help with automatic Campaigns!](https://forum.mautic.org/t/help-with-automatic-campaigns/26761)
**Author:** [@chris37](https://forum.mautic.org/u/chris37)\ **Replies:** 14\ **Last updated:** [January 24, 2023, 1:35am UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761 "2023-01-24T01:35:48Z")
Your software My Mautic version is: not sure My PHP version is: 7.4.33 My Database type and version is:5.7.40-cll-lve Your problem My problem is: My Mautic is sending normal all test emails and New Segment Emails b… --- ## [Execute event in campaign at relative time based on condition](https://forum.mautic.org/t/execute-event-in-campaign-at-relative-time-based-on-condition/26798)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 3\ **Last updated:** [January 20, 2023, 10:15am UTC](https://forum.mautic.org/t/execute-event-in-campaign-at-relative-time-based-on-condition/26798 "2023-01-20T10:15:21Z")
Hey, i have a campaign that send the user email every 2 days. So there is an email that wait 2 days with marketing set on 1 so if the user already got the mail i won’t send it again. Now my problem is that some of t… --- ## [Showing up in our error log / emailed](https://forum.mautic.org/t/showing-up-in-our-error-log-emailed/26790)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 1\ **Last updated:** [January 20, 2023, 10:14am UTC](https://forum.mautic.org/t/showing-up-in-our-error-log-emailed/26790 "2023-01-20T10:14:38Z")
This is starting to show up in the Mautic log / emailed. Any idea what causing this error? We haven’t update or made any changes on our Mautic for awhile now. In ConnectionFactory.php line 136: An exception occurre… --- ## [Return path rewrite](https://forum.mautic.org/t/return-path-rewrite/26819)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 0\ **Last updated:** [January 19, 2023, 6:25pm UTC](https://forum.mautic.org/t/return-path-rewrite/26819 "2023-01-19T18:25:25Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.3.3 My Database type and version is: 10.3.37-MariaDB Your problem My problem is: When tracking bounces, and sending from multiple domains (with plugin… --- ## [Email preview looks fine while in gmail looks bad](https://forum.mautic.org/t/email-preview-looks-fine-while-in-gmail-looks-bad/26785)
**Author:** [@kongocat](https://forum.mautic.org/u/kongocat)\ **Replies:** 9\ **Last updated:** [January 19, 2023, 2:06pm UTC](https://forum.mautic.org/t/email-preview-looks-fine-while-in-gmail-looks-bad/26785 "2023-01-19T14:06:48Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.33 Your problem My problem is: I took the blank generic email theme and made it rtl with lang=“he” and some minor chages. The email was then edited i… --- ## [Remain at form doesn't work after form submission](https://forum.mautic.org/t/remain-at-form-doesnt-work-after-form-submission/26603)
**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\ **Replies:** 8\ **Last updated:** [January 19, 2023, 1:15pm UTC](https://forum.mautic.org/t/remain-at-form-doesnt-work-after-form-submission/26603 "2023-01-19T13:15:52Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.29 My Database type and version is: 10.6.7-MariaDB-1:10.6.7+maria~bionic Your problem My problem is: I have integrated the Mautic script on an extern… --- ## [Limit daily mails inside campaigns](https://forum.mautic.org/t/limit-daily-mails-inside-campaigns/26799)
**Author:** [@batijko](https://forum.mautic.org/u/batijko)\ **Replies:** 1\ **Last updated:** [January 19, 2023, 1:03pm UTC](https://forum.mautic.org/t/limit-daily-mails-inside-campaigns/26799 "2023-01-19T13:03:20Z")
My use case looks like this: I have a segment with 1000 contacts and I want to create a campaign that sends a total of 100 mails every day at exactly 1pm. After 10 days the campaign should be completed and every contact … --- ## [Mautic can not run, after install mautic with Composer](https://forum.mautic.org/t/mautic-can-not-run-after-install-mautic-with-composer/26809)
**Author:** [@hysen](https://forum.mautic.org/u/hysen)\ **Replies:** 0\ **Last updated:** [January 19, 2023, 11:54am UTC](https://forum.mautic.org/t/mautic-can-not-run-after-install-mautic-with-composer/26809 "2023-01-19T11:54:48Z")
Your software My Mautic version is: core mautic 4.0 My PHP version is: 7.4.3 My Database type and version is: MariaDB 10.5.18 Your problem My problem is: install with composer , and error message when open mautic we… --- ## [How we can see tracking of google analytics and facebook pixel in the segments filters and in general](https://forum.mautic.org/t/how-we-can-see-tracking-of-google-analytics-and-facebook-pixel-in-the-segments-filters-and-in-general/26794)
**Author:** [@asad786](https://forum.mautic.org/u/asad786)\ **Replies:** 3\ **Last updated:** [January 19, 2023, 9:23am UTC](https://forum.mautic.org/t/how-we-can-see-tracking-of-google-analytics-and-facebook-pixel-in-the-segments-filters-and-in-general/26794 "2023-01-19T09:23:00Z")
How to track the data in general and segments filters. --- ## [Automations in Mautic](https://forum.mautic.org/t/automations-in-mautic/26340)
**Author:** [@mastroke](https://forum.mautic.org/u/mastroke)\ **Replies:** 14\ **Last updated:** [January 18, 2023, 4:19pm UTC](https://forum.mautic.org/t/automations-in-mautic/26340 "2023-01-18T16:19:59Z")
Need to create automations with automatic triggers. How this can be done? --- ## [GrapeJS: text dissapearing](https://forum.mautic.org/t/grapejs-text-dissapearing/26244)
**Author:** [@toon](https://forum.mautic.org/u/toon)\ **Replies:** 2\ **Last updated:** [January 18, 2023, 10:50am UTC](https://forum.mautic.org/t/grapejs-text-dissapearing/26244 "2023-01-18T10:50:36Z")
Your software My Mautic version is: 4.4 Your problem My problem is: When clicking a title in a custom email template and typing some text, the text often disappear and it goes back to the standard. Anyone else had t… --- ## [Issue deleting data](https://forum.mautic.org/t/issue-deleting-data/26791)
**Author:** [@nydamon](https://forum.mautic.org/u/nydamon)\ **Replies:** 1\ **Last updated:** [January 18, 2023, 7:39am UTC](https://forum.mautic.org/t/issue-deleting-data/26791 "2023-01-18T07:39:34Z")
Your software My Mautic version is:v4.2.0 My PHP version is: 7.4.28 Hey all, i am trying to delete contacts from mautic but without success. I have all of my contacts (600k) in a segment, that segment tied to a campai… --- ## [Start Campaign from a Tag?](https://forum.mautic.org/t/start-campaign-from-a-tag/26783)
**Author:** [@jjurgschat](https://forum.mautic.org/u/jjurgschat)\ **Replies:** 2\ **Last updated:** [January 18, 2023, 7:03am UTC](https://forum.mautic.org/t/start-campaign-from-a-tag/26783 "2023-01-18T07:03:40Z")
Your software My Mautic version is: v4.4.5 My PHP version is: 7.4.30 My Database type and version is: 10.5.15-MariaDB-0+deb11u1 Your problem My problem is: I want to sell a Book on Digistore24 and I want Mautic to… --- ## [ClassNotFoundException: Attempted to load class "FormSubscriber" from namespace "MauticPlugin\\MauticRecaptchaBundle\\EventListener"](https://forum.mautic.org/t/classnotfoundexception-attempted-to-load-class-formsubscriber-from-namespace-mauticplugin-mauticrecaptchabundle-eventlistener/26549)
**Author:** [@deejmer](https://forum.mautic.org/u/deejmer)\ **Replies:** 1\ **Last updated:** [January 18, 2023, 7:01am UTC](https://forum.mautic.org/t/classnotfoundexception-attempted-to-load-class-formsubscriber-from-namespace-mauticplugin-mauticrecaptchabundle-eventlistener/26549 "2023-01-18T07:01:08Z")
Upgrading from 2.16.5 to 3.2.4 My PHP version is 7.2.34 : My MySQL/MariaDB version is 5.0.12-dev The upgrade says that it runs successfully, but I get a 500 error and this following error logged in PHP: Updating/Inst… --- ## [Work with Last-Active-Date?](https://forum.mautic.org/t/work-with-last-active-date/8380)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 4\ **Last updated:** [January 17, 2023, 8:24am UTC](https://forum.mautic.org/t/work-with-last-active-date/8380 "2023-01-17T08:24:57Z")
Hi all How can I somehow use the date, the lead interacted with the system last time, in a Campaign? The data is there, we can see it in the Contacts-List. So how to work with it? I want to avoid having dead leads in… --- ## [Error 400\_ Bad Request](https://forum.mautic.org/t/error-400-bad-request/26778)
**Author:** [@arsene](https://forum.mautic.org/u/arsene)\ **Replies:** 1\ **Last updated:** [January 17, 2023, 5:59am UTC](https://forum.mautic.org/t/error-400-bad-request/26778 "2023-01-17T05:59:38Z")
Your software Mautic 4.4.5 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 5.7.23-23 Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via (del… --- ## [Email Bugs On Setting](https://forum.mautic.org/t/email-bugs-on-setting/26774)
**Author:** [@arsene](https://forum.mautic.org/u/arsene)\ **Replies:** 1\ **Last updated:** [January 17, 2023, 5:58am UTC](https://forum.mautic.org/t/email-bugs-on-setting/26774 "2023-01-17T05:58:50Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4 My Database type and version is: MySql 106 Your problem My problem is: I Installed Mautic in public folder and started settings. I inserted my email a… --- ## [Unable to get Twilio text message (SMS) to work](https://forum.mautic.org/t/unable-to-get-twilio-text-message-sms-to-work/26750)
**Author:** [@da644](https://forum.mautic.org/u/da644)\ **Replies:** 1\ **Last updated:** [January 16, 2023, 11:37am UTC](https://forum.mautic.org/t/unable-to-get-twilio-text-message-sms-to-work/26750 "2023-01-16T11:37:01Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.33 My Database type and version is: MySQL 8.0.28 Your problem My problem is: I’ve created a Twilio trial account and configured it and sent a test mes… --- ## [Disable creation of new anonymous contacts while tracking existing contacts](https://forum.mautic.org/t/disable-creation-of-new-anonymous-contacts-while-tracking-existing-contacts/23024)
**Author:** [@dev570](https://forum.mautic.org/u/dev570)\ **Replies:** 1\ **Last updated:** [January 16, 2023, 6:37am UTC](https://forum.mautic.org/t/disable-creation-of-new-anonymous-contacts-while-tracking-existing-contacts/23024 "2023-01-16T06:37:51Z")
Hello, Is it possible to only track users on my website who clicked on a link in an email and not ALL website visitors? The database is getting bigger and bigger. --- ## ["Do Not Contact" - Remove for Re-Registering Leads](https://forum.mautic.org/t/do-not-contact-remove-for-re-registering-leads/26737)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 2\ **Last updated:** [January 13, 2023, 12:03pm UTC](https://forum.mautic.org/t/do-not-contact-remove-for-re-registering-leads/26737 "2023-01-13T12:03:39Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.33 My Database type and version is: Your problem My problem is: I created a campaign where unsubscribed (Do not contact: email) contacts are added to… --- ## [My E-Mails won't sent](https://forum.mautic.org/t/my-e-mails-wont-sent/26684)
**Author:** [@jjurgschat](https://forum.mautic.org/u/jjurgschat)\ **Replies:** 9\ **Last updated:** [January 13, 2023, 11:25am UTC](https://forum.mautic.org/t/my-e-mails-wont-sent/26684 "2023-01-13T11:25:02Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.30 My Database type and version is: 10.5.15-MariaDB-0+deb11u1 Your problem My problem is: My emails are not sent when I try to send them within a cer… --- ## [Segmentation by URL](https://forum.mautic.org/t/segmentation-by-url/26688)
**Author:** [@saikat](https://forum.mautic.org/u/saikat)\ **Replies:** 2\ **Last updated:** [January 13, 2023, 5:35am UTC](https://forum.mautic.org/t/segmentation-by-url/26688 "2023-01-13T05:35:58Z")
Hello, I want to segment users who visited a particular URL ( like .xyz Domain Names | Join Generation XYZ) within 5 days. The user should be removed from the segment if he visited more than 5 days back. Can someone pl… --- ## [How to incrementally add new emails to a campaign](https://forum.mautic.org/t/how-to-incrementally-add-new-emails-to-a-campaign/26730)
**Author:** [@frazras](https://forum.mautic.org/u/frazras)\ **Replies:** 2\ **Last updated:** [January 12, 2023, 6:41pm UTC](https://forum.mautic.org/t/how-to-incrementally-add-new-emails-to-a-campaign/26730 "2023-01-12T18:41:37Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.3 My Database type and version is:? Your problem My problem is: I’m trying to create a campaign where I can add emails every week. I added one email, s… [Previous page](https://forum.mautic.org/c/support/8.md?page=80) [Next page](https://forum.mautic.org/c/support/8.md?page=82)