# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=82 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 83 --- ## [Maxmind GeoLite 2 and GeoIP auto update](https://forum.mautic.org/t/maxmind-geolite-2-and-geoip-auto-update/22754)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 9\ **Last updated:** [January 12, 2023, 3:30pm UTC](https://forum.mautic.org/t/maxmind-geolite-2-and-geoip-auto-update/22754 "2023-01-12T15:30:56Z")
Continuing the discussion from Mautic stops fetching GeoLite2 data: Your software My Mautic version is: 3.3 and 4.1 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: The fetch look… --- ## [Unpublished Email Send by Active Campaign](https://forum.mautic.org/t/unpublished-email-send-by-active-campaign/26724)
**Author:** [@big0707](https://forum.mautic.org/u/big0707)\ **Replies:** 1\ **Last updated:** [January 12, 2023, 3:15pm UTC](https://forum.mautic.org/t/unpublished-email-send-by-active-campaign/26724 "2023-01-12T15:15:04Z")
Hi all, Just created an email campaign to 13K user with a unpublished email. The campaign action showed100% send, when we realized the problem, we set the email as “publihshed” . Does anyone know whether the 13K user w… --- ## [Disable Code auto formatting (prettier) in email editor code](https://forum.mautic.org/t/disable-code-auto-formatting-prettier-in-email-editor-code/26723)
**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\ **Replies:** 0\ **Last updated:** [January 12, 2023, 10:49am UTC](https://forum.mautic.org/t/disable-code-auto-formatting-prettier-in-email-editor-code/26723 "2023-01-12T10:49:18Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.29 Your problem My problem is: the code is auto formatted in the email editor. Does anyone have an idea how to disable the code Auto formatting (Pret… --- ## [How to use correctly the "Limit to Urls contains"](https://forum.mautic.org/t/how-to-use-correctly-the-limit-to-urls-contains/26694)
**Author:** [@sofia35](https://forum.mautic.org/u/sofia35)\ **Replies:** 2\ **Last updated:** [January 11, 2023, 10:32am UTC](https://forum.mautic.org/t/how-to-use-correctly-the-limit-to-urls-contains/26694 "2023-01-11T10:32:29Z")
My Mautic version is: 4.4.5 My PHP version is: 8.0.26 Hey, easy question. How to use correctly the “Limit to Urls contains” in the clicks email decision? Meaning, do i need any special characters like " " or \*, do i … --- ## [How to exclude pages from "Visits a page" in the Decision criteria?](https://forum.mautic.org/t/how-to-exclude-pages-from-visits-a-page-in-the-decision-criteria/26680)
**Author:** [@symbinc](https://forum.mautic.org/u/symbinc)\ **Replies:** 3\ **Last updated:** [January 10, 2023, 3:46pm UTC](https://forum.mautic.org/t/how-to-exclude-pages-from-visits-a-page-in-the-decision-criteria/26680 "2023-01-10T15:46:49Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.33 Your problem My problem is: Trying to show Focus Item to most of a website but excluding a few pages, such as the page the popup links to. I was lo… --- ## [Form submit redirection issue](https://forum.mautic.org/t/form-submit-redirection-issue/9100)
**Author:** [@varunce7](https://forum.mautic.org/u/varunce7)\ **Replies:** 1\ **Last updated:** [July 28, 2017, 12:46pm UTC](https://forum.mautic.org/t/form-submit-redirection-issue/9100 "2017-07-28T12:46:24Z")
Hello, I’ve created a form and placed manual copy code on this page : https://corewaysolution.com/landing/magento/magento-2-migration/ I’ve created thank you page here: https://www.corewaysolution.com/landi… --- ## [CORS Issues 4.4.4](https://forum.mautic.org/t/cors-issues-4-4-4/26593)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 6\ **Last updated:** [January 9, 2023, 7:51pm UTC](https://forum.mautic.org/t/cors-issues-4-4-4/26593 "2023-01-09T19:51:57Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 My Database type and version is: mariadb Your problem My problem is: I am getting that mautic is being blocked by CORS policy when I have CORS enable… --- ## [Track URL of dynamic content like {signature}](https://forum.mautic.org/t/track-url-of-dynamic-content-like-signature/26562)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 5\ **Last updated:** [January 9, 2023, 4:58am UTC](https://forum.mautic.org/t/track-url-of-dynamic-content-like-signature/26562 "2023-01-09T04:58:42Z")
Hey guys, I am starting to work with dynamic content like {signature} (that come with mautic) and i also have a plugin called Twig Templates that allow me to create dynamic content and use it on emails. By doing it i f… --- ## [Referencing field from Custom Object inside Campaign Webhook](https://forum.mautic.org/t/referencing-field-from-custom-object-inside-campaign-webhook/26670)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [January 8, 2023, 11:39am UTC](https://forum.mautic.org/t/referencing-field-from-custom-object-inside-campaign-webhook/26670 "2023-01-08T11:39:15Z")
does anyone have any idea how to reference a custom object field inside a campaign web hook ? I have tried using tokens like in emails, but does not seem to work: Email tokens · acquia/mc-cs-plugin-custom-objects Wiki ·… --- ## [Email sent\_count too low](https://forum.mautic.org/t/email-sent-count-too-low/24526)
**Author:** [@Madlen](https://forum.mautic.org/u/Madlen)\ **Replies:** 1\ **Last updated:** [January 7, 2023, 10:22pm UTC](https://forum.mautic.org/t/email-sent-count-too-low/24526 "2023-01-07T22:22:32Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4.3 My Database type and version is: mysql 8.0.29 Your problem My problem is: When sending a broadcast email to a segment of 204222 contacts, Mautic doe… --- ## [Email builder - No save button](https://forum.mautic.org/t/email-builder-no-save-button/26634)
**Author:** [@kongocat](https://forum.mautic.org/u/kongocat)\ **Replies:** 6\ **Last updated:** [January 7, 2023, 9:57pm UTC](https://forum.mautic.org/t/email-builder-no-save-button/26634 "2023-01-07T21:57:28Z")
Your software My Mautic version is: v4.4.5 My PHP version is: 7.4.33 My Database type and version is: Myqql 5.7.26 Your problem My problem is: I am not sure how I am supposed to save an email after editing and speci… --- ## [How to restrict users to export contact from mautic](https://forum.mautic.org/t/how-to-restrict-users-to-export-contact-from-mautic/22845)
**Author:** [@sonu88](https://forum.mautic.org/u/sonu88)\ **Replies:** 17\ **Last updated:** [January 6, 2023, 5:17pm UTC](https://forum.mautic.org/t/how-to-restrict-users-to-export-contact-from-mautic/22845 "2023-01-06T17:17:57Z")
Your software My Mautic version is: 4.1.2 My PHP version is: Php 7.4 My Database type and version is: mysql Ver 14.14 Distrib 5.7.27-30, Your problem My problem is: Not able to restrict users to export contact fro… --- ## [Does the website with the automatic form javascript need to have php installed?](https://forum.mautic.org/t/does-the-website-with-the-automatic-form-javascript-need-to-have-php-installed/26631)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 16\ **Last updated:** [January 6, 2023, 5:16pm UTC](https://forum.mautic.org/t/does-the-website-with-the-automatic-form-javascript-need-to-have-php-installed/26631 "2023-01-06T17:16:55Z")
We are trying to get the form working on our new website using the automatic javascript string and it does load the form on the page but the form submission is not sending the data over to Mautic. Does the website where… --- ## [Media Manager file restriction](https://forum.mautic.org/t/media-manager-file-restriction/20688)
**Author:** [@leoschuler](https://forum.mautic.org/u/leoschuler)\ **Replies:** 9\ **Last updated:** [January 6, 2023, 2:08pm UTC](https://forum.mautic.org/t/media-manager-file-restriction/20688 "2023-01-06T14:08:19Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.27 My Database type and version is: Your problem My problem is: I cannot update webp or svg images to the server These errors are showing in the log… --- ## [Media Files not loading 404 Error](https://forum.mautic.org/t/media-files-not-loading-404-error/22467)
**Author:** [@blowfish](https://forum.mautic.org/u/blowfish)\ **Replies:** 3\ **Last updated:** [January 6, 2023, 10:13am UTC](https://forum.mautic.org/t/media-files-not-loading-404-error/22467 "2023-01-06T10:13:51Z")
Your software is v4.1.1 My PHP version is : 7.4.3 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 10.3.31 Your problem My problem is : I’m trying to edit a email segment campaign but i can … --- ## [Frequency of clearing cache](https://forum.mautic.org/t/frequency-of-clearing-cache/26618)
**Author:** [@saidhasyim](https://forum.mautic.org/u/saidhasyim)\ **Replies:** 2\ **Last updated:** [January 6, 2023, 8:17am UTC](https://forum.mautic.org/t/frequency-of-clearing-cache/26618 "2023-01-06T08:17:09Z")
hello, may i seek an advice how often shall we clear cache? I am currently setting it to run hourly, but i would hit problem with API whenever it runs at the exact time the cache clearing job is running. I’m just thinki… --- ## [Problem with 500 Internal Server Error for non logged in user on Landing Pages](https://forum.mautic.org/t/problem-with-500-internal-server-error-for-non-logged-in-user-on-landing-pages/26615)
**Author:** [@rafaelplatero](https://forum.mautic.org/u/rafaelplatero)\ **Replies:** 0\ **Last updated:** [January 5, 2023, 6:41pm UTC](https://forum.mautic.org/t/problem-with-500-internal-server-error-for-non-logged-in-user-on-landing-pages/26615 "2023-01-05T18:41:43Z")
My Mautic version is: 4.4.4 My PHP version is: 7.4.32 My Database type and version is: MYSQL 5.7.39-42 My problem is: Hello There, im having a big issue on my Mautic. Somehow, without any changes or updates being made… --- ## [Mautic campaigns as well as campaign filter is not working](https://forum.mautic.org/t/mautic-campaigns-as-well-as-campaign-filter-is-not-working/26612)
**Author:** [@ankushanand](https://forum.mautic.org/u/ankushanand)\ **Replies:** 2\ **Last updated:** [January 5, 2023, 5:27pm UTC](https://forum.mautic.org/t/mautic-campaigns-as-well-as-campaign-filter-is-not-working/26612 "2023-01-05T17:27:10Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.30 My Database type and version is: 10.6.9-MariaDB Your problem My problem is: Issue 1: I created a segment to add Unsubscribed and bounced contacts … --- ## [500 Internal Server Error for non logged in user on Landing Pages](https://forum.mautic.org/t/500-internal-server-error-for-non-logged-in-user-on-landing-pages/26608)
**Author:** [@rafaelplatero](https://forum.mautic.org/u/rafaelplatero)\ **Replies:** 0\ **Last updated:** [January 5, 2023, 1:17pm UTC](https://forum.mautic.org/t/500-internal-server-error-for-non-logged-in-user-on-landing-pages/26608 "2023-01-05T13:17:21Z")
My Mautic version is: v4.4.4 My PHP version is: 7.4.32 My Database type and version is: MYSQL 5.7.39-42 My problem is: Hello There, im having a big issue on my Mautic. Somehow, without any changes or updates being m… --- ## [How to get the reply at "contact owner" email address](https://forum.mautic.org/t/how-to-get-the-reply-at-contact-owner-email-address/26601)
**Author:** [@sonu88](https://forum.mautic.org/u/sonu88)\ **Replies:** 1\ **Last updated:** [January 5, 2023, 7:35am UTC](https://forum.mautic.org/t/how-to-get-the-reply-at-contact-owner-email-address/26601 "2023-01-05T07:35:04Z")
Your software My Mautic version is: v4.4.3 My PHP version is: 7.4.27 My Database type and version is: 5.7.27-30 Your problem My problem is: We have multiple user in mautic and using mautic as a CRM . Users send… --- ## [Mautic 4.4 API call failures with Fluent Forms](https://forum.mautic.org/t/mautic-4-4-api-call-failures-with-fluent-forms/25224)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 4\ **Last updated:** [January 5, 2023, 7:32am UTC](https://forum.mautic.org/t/mautic-4-4-api-call-failures-with-fluent-forms/25224 "2023-01-05T07:32:11Z")
Your software My Mautic version is:4.4.0 My PHP version is:7.4.3 My Database type and version is:10.3.34-MariaDB Your problem My problem is: I’ve been using Fluent Forms for a while, which uses the api to import my … --- ## [A quote character inside token](https://forum.mautic.org/t/a-quote-character-inside-token/26602)
**Author:** [@saidhasyim](https://forum.mautic.org/u/saidhasyim)\ **Replies:** 0\ **Last updated:** [January 5, 2023, 5:31am UTC](https://forum.mautic.org/t/a-quote-character-inside-token/26602 "2023-01-05T05:31:51Z")
Hello, I am passing a string with a quote character inside a token as the subject of an email. However, when the email is sent out, the single quote character is shown as unicode. Would you know how to escape that… --- ## [External dashboard (Mautic and Google Analytics in one place)](https://forum.mautic.org/t/external-dashboard-mautic-and-google-analytics-in-one-place/26598)
**Author:** [@gerdakal](https://forum.mautic.org/u/gerdakal)\ **Replies:** 1\ **Last updated:** [January 4, 2023, 1:13pm UTC](https://forum.mautic.org/t/external-dashboard-mautic-and-google-analytics-in-one-place/26598 "2023-01-04T13:13:39Z")
Hi, did anybody try building an external dashboard e.g. in Google Looker Studio, to connect data from both Mautic and Google Analytics? Are there maybe better tools with easier integration that looker? Any help much appr… --- ## [Unable to make the campaign condition "replies to email" work. Is it reliable?](https://forum.mautic.org/t/unable-to-make-the-campaign-condition-replies-to-email-work-is-it-reliable/26577)
**Author:** [@lalurran](https://forum.mautic.org/u/lalurran)\ **Replies:** 4\ **Last updated:** [January 3, 2023, 4:07pm UTC](https://forum.mautic.org/t/unable-to-make-the-campaign-condition-replies-to-email-work-is-it-reliable/26577 "2023-01-03T16:07:33Z")
Your software My Mautic version is: v4.4.0 My PHP version is: 8.0.26 Your problem I have sent test emails to gmail and outlook addresses and I’ve tried responding to the email from both the desktop and the mobile cli… --- ## [Issue with template email builder](https://forum.mautic.org/t/issue-with-template-email-builder/26572)
**Author:** [@garyhopkins](https://forum.mautic.org/u/garyhopkins)\ **Replies:** 1\ **Last updated:** [January 3, 2023, 2:30pm UTC](https://forum.mautic.org/t/issue-with-template-email-builder/26572 "2023-01-03T14:30:01Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 7.4.29 My Database type and version is: MariaDB - 10.6.11-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: When I’m trying to create a new template em… --- ## [Points - Manage Triggers - if the contact is anonymous](https://forum.mautic.org/t/points-manage-triggers-if-the-contact-is-anonymous/26438)
**Author:** [@gilles34](https://forum.mautic.org/u/gilles34)\ **Replies:** 1\ **Last updated:** [January 3, 2023, 2:28pm UTC](https://forum.mautic.org/t/points-manage-triggers-if-the-contact-is-anonymous/26438 "2023-01-03T14:28:49Z")
Your software My Mautic version is: V4.4.5 My PHP version is: 7.4 My Database type and version is: 10.4.25-MariaDB-1:10.4.25+maria~stretch-log Your problem My problem is Hi, Manage triggers in points section : … --- ## [Error Command to add custom fields when adding more than one field](https://forum.mautic.org/t/error-command-to-add-custom-fields-when-adding-more-than-one-field/22622)
**Author:** [@azarate1](https://forum.mautic.org/u/azarate1)\ **Replies:** 1\ **Last updated:** [January 3, 2023, 12:32pm UTC](https://forum.mautic.org/t/error-command-to-add-custom-fields-when-adding-more-than-one-field/22622 "2023-01-03T12:32:34Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 My Database type and version is: 10.2.39-MariaDB-10.2.39+maria~stretch My problem is: When executing the command mautic:custom-field:create-column I g… --- ## [Mautic contact import merge question: Existing Do Not Contact?](https://forum.mautic.org/t/mautic-contact-import-merge-question-existing-do-not-contact/26570)
**Author:** [@lanaprinzip](https://forum.mautic.org/u/lanaprinzip)\ **Replies:** 0\ **Last updated:** [January 2, 2023, 6:17pm UTC](https://forum.mautic.org/t/mautic-contact-import-merge-question-existing-do-not-contact/26570 "2023-01-02T18:17:46Z")
We want to import contacts from a different DB into Mautic. Basically those are webinar users that now will also use mautic. Question: What happens, if couple of contacts (that will be imported) e.g. a,b,c are already… --- ## [Showing Focus Item on Page Hit for Anonymous Users](https://forum.mautic.org/t/showing-focus-item-on-page-hit-for-anonymous-users/16999)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [January 2, 2023, 3:21pm UTC](https://forum.mautic.org/t/showing-focus-item-on-page-hit-for-anonymous-users/16999 "2023-01-02T15:21:46Z")
Hi All, While playing around with Focus items for a client I noticed it is possible to fire off a focus item via a campaign (No idea why I had never noticed this before :man\_facepalming:). My question is I would like t… --- ## [Problem after connecting Mautic 3 via PHP with the API](https://forum.mautic.org/t/problem-after-connecting-mautic-3-via-php-with-the-api/26565)
**Author:** [@pramirez](https://forum.mautic.org/u/pramirez)\ **Replies:** 0\ **Last updated:** [January 2, 2023, 12:05pm UTC](https://forum.mautic.org/t/problem-after-connecting-mautic-3-via-php-with-the-api/26565 "2023-01-02T12:05:03Z")
Your software My Mautic version is: 3.3.0 My PHP version is: 7.4.33 My Database type and version is: MariaDB 10.1 Your problem My problem is: I’ve correctly installed Mautic API via Composer v2.5.1. Now I’m trying t… [Previous page](https://forum.mautic.org/c/support/8.md?page=81) [Next page](https://forum.mautic.org/c/support/8.md?page=83)