# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=83 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 84 --- ## [Bulleted & Numbered List are not visible, when inline editing existing content](https://forum.mautic.org/t/bulleted-numbered-list-are-not-visible-when-inline-editing-existing-content/26564)
**Author:** [@ilo](https://forum.mautic.org/u/ilo)\ **Replies:** 0\ **Last updated:** [January 2, 2023, 11:12am UTC](https://forum.mautic.org/t/bulleted-numbered-list-are-not-visible-when-inline-editing-existing-content/26564 "2023-01-02T11:12:21Z")
Your software My Mautic version is: 4.4.5 (this issue is present also in 4.4.3) Your problem My problem is: Landing Page Builder (same happens to Email Builder) For inline editing already loaded text blocks, toolbar… --- ## [Block specific mail domains for one form](https://forum.mautic.org/t/block-specific-mail-domains-for-one-form/26563)
**Author:** [@batijko](https://forum.mautic.org/u/batijko)\ **Replies:** 0\ **Last updated:** [January 2, 2023, 8:34am UTC](https://forum.mautic.org/t/block-specific-mail-domains-for-one-form/26563 "2023-01-02T08:34:15Z")
Hey everyone, is it possible to block certain mailing domains from submitting a form. I know that it’s possbile in general for all forms inside the mautic settings. But for my use-case I would need to block e.g. g-mail … --- ## [Delete plugins](https://forum.mautic.org/t/delete-plugins/26558)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 2\ **Last updated:** [January 1, 2023, 3:48pm UTC](https://forum.mautic.org/t/delete-plugins/26558 "2023-01-01T15:48:38Z")
Plugins that come “out of the box”, are they safe to delete or is there some dependency that is “hidden”? --- ## [Updating Anonymous contacts](https://forum.mautic.org/t/updating-anonymous-contacts/26560)
**Author:** [@ruskibeats](https://forum.mautic.org/u/ruskibeats)\ **Replies:** 0\ **Last updated:** [January 1, 2023, 2:04pm UTC](https://forum.mautic.org/t/updating-anonymous-contacts/26560 "2023-01-01T14:04:20Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: How do you update anonymous contacts? I would like to take the details from the anonymous contacts… --- ## [Unwieldy database. Help?](https://forum.mautic.org/t/unwieldy-database-help/26555)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 1\ **Last updated:** [December 31, 2022, 4:09pm UTC](https://forum.mautic.org/t/unwieldy-database-help/26555 "2022-12-31T16:09:48Z")
I’m reviewing our cleanup cronjob: mautic/bin/console mautic:maintenance:cleanup --days-old=365 --no-interaction Is there a reason to keep anonymous data for so long? Could it be reduced to 90, 60, 30 days? Is there… --- ## [How to remove menu items](https://forum.mautic.org/t/how-to-remove-menu-items/26554)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 2\ **Last updated:** [December 30, 2022, 7:22pm UTC](https://forum.mautic.org/t/how-to-remove-menu-items/26554 "2022-12-30T19:22:37Z")
Hi, is there a quick way to remove menu items? I would like to remove the “report” menu item since we have our report elsewhere and sometimes people get confused, is this possible? --- ## [Update with composer from 4.4.3 -\> 4.4.4](https://forum.mautic.org/t/update-with-composer-from-4-4-3-4-4-4/26022)
**Author:** [@cristi0x1](https://forum.mautic.org/u/cristi0x1)\ **Replies:** 2\ **Last updated:** [December 30, 2022, 5:56pm UTC](https://forum.mautic.org/t/update-with-composer-from-4-4-3-4-4-4/26022 "2022-12-30T17:56:54Z")
My PHP version is : 7.4 Updating/Installing Errors I am: Updating Upgrading via : Composer I am trying to find out the proper way of upgrading Mautic via composer. Tried to run “composer update” but that didn’t updat… --- ## [Cannot edit existing emails after upgrade from Mautic 3 to 4.4.5](https://forum.mautic.org/t/cannot-edit-existing-emails-after-upgrade-from-mautic-3-to-4-4-5/26538)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 2\ **Last updated:** [December 30, 2022, 1:27pm UTC](https://forum.mautic.org/t/cannot-edit-existing-emails-after-upgrade-from-mautic-3-to-4-4-5/26538 "2022-12-30T13:27:20Z")
Your software My PHP version is : PHP 7.4.33 My MySQL/MariaDB version is (delete as applicable): 5.7.39-42 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applic… --- ## [Assign contacts collected on a focus item to a segment](https://forum.mautic.org/t/assign-contacts-collected-on-a-focus-item-to-a-segment/26512)
**Author:** [@dandumit](https://forum.mautic.org/u/dandumit)\ **Replies:** 6\ **Last updated:** [December 30, 2022, 9:29am UTC](https://forum.mautic.org/t/assign-contacts-collected-on-a-focus-item-to-a-segment/26512 "2022-12-30T09:29:03Z")
Your software My Mautic version is:v4.4.5 My PHP version is:7.4.32 My Database type and version is:5.7.40 Your problem My problem is: I am collecting emails trough a focus item popup and I need to assign them to a … --- ## [Login Portal not working, password reset not working "The CSRF token is invalid. Please try to resubmit the form"](https://forum.mautic.org/t/login-portal-not-working-password-reset-not-working-the-csrf-token-is-invalid-please-try-to-resubmit-the-form/13027)
**Author:** [@PrimRose](https://forum.mautic.org/u/PrimRose)\ **Replies:** 3\ **Last updated:** [February 25, 2020, 8:18pm UTC](https://forum.mautic.org/t/login-portal-not-working-password-reset-not-working-the-csrf-token-is-invalid-please-try-to-resubmit-the-form/13027 "2020-02-25T20:18:17Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1.32-1+0~20190902.23+debian9~1.gbp9d1be7 Your problem My problem is: I cannot log into Mautic, when I put in the correct username and password for 2 acc… --- ## [Mautic performance - Timeout when accessing configuration](https://forum.mautic.org/t/mautic-performance-timeout-when-accessing-configuration/26541)
**Author:** [@bcrestani](https://forum.mautic.org/u/bcrestani)\ **Replies:** 3\ **Last updated:** [December 29, 2022, 2:55pm UTC](https://forum.mautic.org/t/mautic-performance-timeout-when-accessing-configuration/26541 "2022-12-29T14:55:34Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4 My Database type and version is: MySQL 5.7 My OS: Centos 7 Your problem My problem is: When i’m trying to access the configuration page, i get an err… --- ## [Trying to access the roles page - I am getting this error](https://forum.mautic.org/t/trying-to-access-the-roles-page-i-am-getting-this-error/26519)
**Author:** [@kongocat](https://forum.mautic.org/u/kongocat)\ **Replies:** 2\ **Last updated:** [December 29, 2022, 11:39am UTC](https://forum.mautic.org/t/trying-to-access-the-roles-page-i-am-getting-this-error/26519 "2022-12-29T11:39:52Z")
Mautic 4.4.5 - PHP Version 7.4.33 MySql 5.7.26 My problem is: Trying to access the roles page - I am getting this error The site is currently offline due to encountering an error. If the problem persists, please cont… --- ## [Nginx and sub domains](https://forum.mautic.org/t/nginx-and-sub-domains/26540)
**Author:** [@dion](https://forum.mautic.org/u/dion)\ **Replies:** 1\ **Last updated:** [December 29, 2022, 7:56am UTC](https://forum.mautic.org/t/nginx-and-sub-domains/26540 "2022-12-29T07:56:29Z")
Hi, I have installed mautic on an apache system in a sub domain with no problem. I now did the same with Nginx and after installation I get a 404 error after installation and startup. Do I have to add to nginx setup to … --- ## [Focus Item Form not Closing after Form Submission](https://forum.mautic.org/t/focus-item-form-not-closing-after-form-submission/23008)
**Author:** [@rohaty](https://forum.mautic.org/u/rohaty)\ **Replies:** 4\ **Last updated:** [December 28, 2022, 4:35pm UTC](https://forum.mautic.org/t/focus-item-form-not-closing-after-form-submission/23008 "2022-12-28T16:35:30Z")
Your software My Mautic version is:4.2 My PHP version is:7.4.27 My Database type and version is:10.3.32-MariaDB Your problem My problem is: This issue has been addressed in the past, but is still not fixed, so I re… --- ## [No emails are being sent](https://forum.mautic.org/t/no-emails-are-being-sent/3153)
**Author:** [@williamsdb](https://forum.mautic.org/u/williamsdb)\ **Replies:** 10\ **Last updated:** [December 28, 2022, 2:30am UTC](https://forum.mautic.org/t/no-emails-are-being-sent/3153 "2022-12-28T02:30:26Z")
Hi I’ve been slowly getting to grips with Mautic and like what I see but I cannot get any emails to send. I have setup Amazon SES in Configuration and when I press the “Send test email” button the email is sent… --- ## [Mautic/CMS (Wordpress) integration: toggle an existing element on Website depending on visitor criteria](https://forum.mautic.org/t/mautic-cms-wordpress-integration-toggle-an-existing-element-on-website-depending-on-visitor-criteria/25749)
**Author:** [@michaelkussmaul](https://forum.mautic.org/u/michaelkussmaul)\ **Replies:** 8\ **Last updated:** [December 27, 2022, 9:08pm UTC](https://forum.mautic.org/t/mautic-cms-wordpress-integration-toggle-an-existing-element-on-website-depending-on-visitor-criteria/25749 "2022-12-27T21:08:16Z")
I’m using Mautic with Wordpress (but could also apply to other CMS) and I like to dynamically hide/show certain elements on a page, depending on visitor criteria. I know I could use “dynamic web content” and inject cert… --- ## [Change Mysql user password, where does it go mautic-side?](https://forum.mautic.org/t/change-mysql-user-password-where-does-it-go-mautic-side/26521)
**Author:** [@TheUltimate221144](https://forum.mautic.org/u/TheUltimate221144)\ **Replies:** 2\ **Last updated:** [December 27, 2022, 7:12pm UTC](https://forum.mautic.org/t/change-mysql-user-password-where-does-it-go-mautic-side/26521 "2022-12-27T19:12:44Z")
Your software My Mautic version is: 4.4 My PHP version is: 8.0 My Database type and version is: 8.0.31-0ubuntu0.22.04.1 Mysql Your problem My problem is: I don’t know where mautic stores the database password it use… --- ## [Contact list name showing wrong information](https://forum.mautic.org/t/contact-list-name-showing-wrong-information/26358)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 31\ **Last updated:** [December 27, 2022, 3:06pm UTC](https://forum.mautic.org/t/contact-list-name-showing-wrong-information/26358 "2022-12-27T15:06:03Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: Within contact list I’m getting email address instead of contact name information. Not sure… --- ## [Email builder not working on v4.1](https://forum.mautic.org/t/email-builder-not-working-on-v4-1/21903)
**Author:** [@cleyverson](https://forum.mautic.org/u/cleyverson)\ **Replies:** 31\ **Last updated:** [December 27, 2022, 1:42pm UTC](https://forum.mautic.org/t/email-builder-not-working-on-v4-1/21903 "2022-12-27T13:42:28Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4 My Database type and version is: MariaDB 10.2 Your problem My problem is: When I open the email builder, nothing works. The code editor is not displa… --- ## [Show focus item - conditions?](https://forum.mautic.org/t/show-focus-item-conditions/8284)
**Author:** [@denispavliha](https://forum.mautic.org/u/denispavliha)\ **Replies:** 5\ **Last updated:** [December 26, 2022, 11:11am UTC](https://forum.mautic.org/t/show-focus-item-conditions/8284 "2022-12-26T11:11:47Z")
Hi, any idea on how could I show a focus item to e.g. visitors from a certain country or e.g. contacts that are not already in a segment? Thanks, D. --- ## ["Script inside head" feature on Landing pages - Javascript OK?](https://forum.mautic.org/t/script-inside-head-feature-on-landing-pages-javascript-ok/26497)
**Author:** [@lanaprinzip](https://forum.mautic.org/u/lanaprinzip)\ **Replies:** 2\ **Last updated:** [December 25, 2022, 10:06am UTC](https://forum.mautic.org/t/script-inside-head-feature-on-landing-pages-javascript-ok/26497 "2022-12-25T10:06:30Z")
Hi, coming from this thread Anyone using Matomo with Mautic? What is possible to integrate between them? - #6 by lanaprinzip I found the feature in Version 4 “Script inside head”. My question: Can you add Javascript li… --- ## [Mautic with rtl languages](https://forum.mautic.org/t/mautic-with-rtl-languages/6871)
**Author:** [@vvertigoo](https://forum.mautic.org/u/vvertigoo)\ **Replies:** 7\ **Last updated:** [December 25, 2022, 7:45am UTC](https://forum.mautic.org/t/mautic-with-rtl-languages/6871 "2022-12-25T07:45:35Z")
Is mautic working with rtl languages? Because I’ve set mautic’s language to Hebrew and nothing changed. Then I added direction: rtl to text messages input. That not helped a lot - I can type message easily, but received … --- ## [How i Solve problems on IIS (500 and 404)](https://forum.mautic.org/t/how-i-solve-problems-on-iis-500-and-404/3802)
**Author:** [@yambroskin](https://forum.mautic.org/u/yambroskin)\ **Replies:** 2\ **Last updated:** [December 24, 2022, 7:39pm UTC](https://forum.mautic.org/t/how-i-solve-problems-on-iis-500-and-404/3802 "2022-12-24T19:39:29Z")
install php 5.6 - mautic supported use guide on php.net enable all extensions and use php.ini-production (you can disable some extesions after start) 3.you need import .htaccess file Code: RewriteEngine… --- ## [Sending email test Amazon SES](https://forum.mautic.org/t/sending-email-test-amazon-ses/23642)
**Author:** [@deabia.tuateam](https://forum.mautic.org/u/deabia.tuateam)\ **Replies:** 3\ **Last updated:** [December 24, 2022, 4:28pm UTC](https://forum.mautic.org/t/sending-email-test-amazon-ses/23642 "2022-12-24T16:28:40Z")
Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region EU-WEST-3: ask@tuateam.com " The email in the erro… --- ## [Maxmind not downloading anymore after 3.2.0 update ... seems it doesn't believe I put a license key in there](https://forum.mautic.org/t/maxmind-not-downloading-anymore-after-3-2-0-update-seems-it-doesnt-believe-i-put-a-license-key-in-there/17241)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 7\ **Last updated:** [December 24, 2022, 1:10pm UTC](https://forum.mautic.org/t/maxmind-not-downloading-anymore-after-3-2-0-update-seems-it-doesnt-believe-i-put-a-license-key-in-there/17241 "2022-12-24T13:10:36Z")
Just updated to 3.2.0 and Maxmind doesn’t fetch anymore through the config panel. Everything worked before and the license key is there, while the log tells that Mautic thinks otherwise: \[2020-12-01 16:39:10\] mautic.E… --- ## [Can't import CSV and assets](https://forum.mautic.org/t/cant-import-csv-and-assets/9121)
**Author:** [@valerio](https://forum.mautic.org/u/valerio)\ **Replies:** 4\ **Last updated:** [December 23, 2022, 2:17pm UTC](https://forum.mautic.org/t/cant-import-csv-and-assets/9121 "2022-12-23T14:17:44Z")
Hello. We migrated the entire installation to a new server weeks ago, everything runs ok until today when I tried to add more contacts. I cannot import CSV files (Unable to read the imported csv file.) and also uploa… --- ## [Blocking updates to a segment](https://forum.mautic.org/t/blocking-updates-to-a-segment/26490)
**Author:** [@slim2k](https://forum.mautic.org/u/slim2k)\ **Replies:** 2\ **Last updated:** [December 23, 2022, 2:15pm UTC](https://forum.mautic.org/t/blocking-updates-to-a-segment/26490 "2022-12-23T14:15:16Z")
Your software My Mautic version is: v4.4.5 My PHP version is: 7.4.33 My Database type and version is: percona/percona-server:5.7 Your question I have a segment driven off of data loaded from an API. It is important… --- ## [Import Contact : Unable to read the imported csv file](https://forum.mautic.org/t/import-contact-unable-to-read-the-imported-csv-file/26467)
**Author:** [@segrand](https://forum.mautic.org/u/segrand)\ **Replies:** 0\ **Last updated:** [December 21, 2022, 7:55am UTC](https://forum.mautic.org/t/import-contact-unable-to-read-the-imported-csv-file/26467 "2022-12-21T07:55:39Z")
Your software My Mautic version is: Latest My PHP version is: PHP Version 7.3.28 My Database type and version is: Mariadb Your problem My problem is: Unable to read the imported csv file. These errors are showing … --- ## [Custom Objects: querying on relative days, Mautic thinks I mean weeks!](https://forum.mautic.org/t/custom-objects-querying-on-relative-days-mautic-thinks-i-mean-weeks/26435)
**Author:** [@jlbs](https://forum.mautic.org/u/jlbs)\ **Replies:** 1\ **Last updated:** [December 21, 2022, 6:23am UTC](https://forum.mautic.org/t/custom-objects-querying-on-relative-days-mautic-thinks-i-mean-weeks/26435 "2022-12-21T06:23:32Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.33 My Database type and version is: 10.5.18-MariaDB-1:10.5.18+maria~ubu2004 Your problem My problem is: I’m using the Custom Objects plugin and I’ve … --- ## [Pausing campaign during holiday season](https://forum.mautic.org/t/pausing-campaign-during-holiday-season/26461)
**Author:** [@m.hashemian](https://forum.mautic.org/u/m.hashemian)\ **Replies:** 0\ **Last updated:** [December 20, 2022, 9:30pm UTC](https://forum.mautic.org/t/pausing-campaign-during-holiday-season/26461 "2022-12-20T21:30:01Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.28 My Database type and version is: 8.0.28-19 Your problem Hello all, I want to pause our campaign during the holidays, from this week (Dec. 21st) un… [Previous page](https://forum.mautic.org/c/support/8.md?page=82) [Next page](https://forum.mautic.org/c/support/8.md?page=84)