# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=84 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 85 --- ## [Email Dynamic Content Filter Criteria Missing](https://forum.mautic.org/t/email-dynamic-content-filter-criteria-missing/17962)
**Author:** [@cyonkers](https://forum.mautic.org/u/cyonkers)\ **Replies:** 4\ **Last updated:** [December 20, 2022, 4:02pm UTC](https://forum.mautic.org/t/email-dynamic-content-filter-criteria-missing/17962 "2022-12-20T16:02:39Z")
We are moving our data from v2.16.2 to a fresh install of v3.2.5 because we had a number of issues trying to upgrade. As I have been setting up our campaigns in v3 I noticed that a number of the Filter Criteria for Dyna… --- ## [Mautic Update Issues (Segment Tab inside Mautic Wont Open On Click!)](https://forum.mautic.org/t/mautic-update-issues-segment-tab-inside-mautic-wont-open-on-click/17617)
**Author:** [@dewale.michael](https://forum.mautic.org/u/dewale.michael)\ **Replies:** 7\ **Last updated:** [December 20, 2022, 4:05pm UTC](https://forum.mautic.org/t/mautic-update-issues-segment-tab-inside-mautic-wont-open-on-click/17617 "2022-12-20T16:05:47Z")
My software Mautic v 3.0.2 (Updating to v 3.2.2) My PHP version is : PHP Version 7.2.34 (Linus vps server) MariaDB version is 10.3.27 Updating Errors From the Log file \[2020-12-30 12:12:11\] mautic.CRITICAL: Uncaught… --- ## [Send Email to Company Email Only](https://forum.mautic.org/t/send-email-to-company-email-only/26449)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [December 20, 2022, 3:05pm UTC](https://forum.mautic.org/t/send-email-to-company-email-only/26449 "2022-12-20T15:05:22Z")
Is it possible to send emails to only company emails if there is no contact associated with them ? --- ## [\[SOLVED\] Swift mailer not sending embedded images](https://forum.mautic.org/t/solved-swift-mailer-not-sending-embedded-images/26452)
**Author:** [@avelinohm](https://forum.mautic.org/u/avelinohm)\ **Replies:** 1\ **Last updated:** [December 20, 2022, 12:48pm UTC](https://forum.mautic.org/t/solved-swift-mailer-not-sending-embedded-images/26452 "2022-12-20T12:48:52Z")
Mautic 4.4.4 PHP 8.0.20 MariaDB 10.5.16 Updating/Installing Errors I am installing via command line. These errors are showing in the installer None These errors are showing in the Mautic log : \[2022-12-20 11:30:3… --- ## [Preference Center Page](https://forum.mautic.org/t/preference-center-page/26448)
**Author:** [@Nord](https://forum.mautic.org/u/Nord)\ **Replies:** 0\ **Last updated:** [December 20, 2022, 10:07am UTC](https://forum.mautic.org/t/preference-center-page/26448 "2022-12-20T10:07:59Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.30 My Database type and version is: MySQL 5.7.39-42-log Your problem My problem is: When you have the new builder you cant drag any of the Preference … --- ## [Hubspot Mapping Error](https://forum.mautic.org/t/hubspot-mapping-error/25711)
**Author:** [@marc.beinder](https://forum.mautic.org/u/marc.beinder)\ **Replies:** 13\ **Last updated:** [December 20, 2022, 3:30am UTC](https://forum.mautic.org/t/hubspot-mapping-error/25711 "2022-12-20T03:30:52Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 7.4 My Database type and version is: MySQL 8 Your problem My problem is: When editing the Hubspot Field Mapping in Plugins, going to the next page of fiel… --- ## [Adding Additional Emails To a Campaign Not Sending (Work around/ideas/questions)](https://forum.mautic.org/t/adding-additional-emails-to-a-campaign-not-sending-work-around-ideas-questions/4689)
**Author:** [@jono](https://forum.mautic.org/u/jono)\ **Replies:** 10\ **Last updated:** [December 19, 2022, 6:45pm UTC](https://forum.mautic.org/t/adding-additional-emails-to-a-campaign-not-sending-work-around-ideas-questions/4689 "2022-12-19T18:45:50Z")
Hey Just wanted to know if its possible to add emails to mautic so an existing segment receives them regardless of when they join the campaign (even if they have been in the campaign/segment for a long time). … --- ## [Mautic email click tracking does not work](https://forum.mautic.org/t/mautic-email-click-tracking-does-not-work/26441)
**Author:** [@toon](https://forum.mautic.org/u/toon)\ **Replies:** 4\ **Last updated:** [December 19, 2022, 4:11pm UTC](https://forum.mautic.org/t/mautic-email-click-tracking-does-not-work/26441 "2022-12-19T16:11:26Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4.18 Your problem My problem is: Emails clicks are not being tracked in Mautic This is the case since the beginning of this instance, it has been updated… --- ## [Some images not rendered in gmail desktop](https://forum.mautic.org/t/some-images-not-rendered-in-gmail-desktop/26437)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 0\ **Last updated:** [December 19, 2022, 11:13am UTC](https://forum.mautic.org/t/some-images-not-rendered-in-gmail-desktop/26437 "2022-12-19T11:13:28Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: Two icons images not rendering in gmail desktop These errors are showing in the log: No er… --- ## [Gmail Desktop on Chrome not allowing asset download](https://forum.mautic.org/t/gmail-desktop-on-chrome-not-allowing-asset-download/18591)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 1\ **Last updated:** [December 19, 2022, 11:05am UTC](https://forum.mautic.org/t/gmail-desktop-on-chrome-not-allowing-asset-download/18591 "2022-12-19T11:05:25Z")
Your software My Mautic version is: v3.3.1 My PHP version is: 7.4 My Database type and version is: lastest Your problem My problem is: Has anyone noticed any issues with Gmail Desktop on Chrome not being able to do… --- ## [Feature? Contact Module - custom fields in new tab - accessible depending on role](https://forum.mautic.org/t/feature-contact-module-custom-fields-in-new-tab-accessible-depending-on-role/26436)
**Author:** [@mdlr](https://forum.mautic.org/u/mdlr)\ **Replies:** 0\ **Last updated:** [December 19, 2022, 10:51am UTC](https://forum.mautic.org/t/feature-contact-module-custom-fields-in-new-tab-accessible-depending-on-role/26436 "2022-12-19T10:51:21Z")
Hi community, I am in role of setting up and evaluating a Mautic based system for e-mail communication but also for a few little CRM features. Therfore I have a few questions relating the contact module: Is it possible… --- ## [Mautic update 3.3.5 to 4.0.0 failed](https://forum.mautic.org/t/mautic-update-3-3-5-to-4-0-0-failed/26272)
**Author:** [@bcrestani](https://forum.mautic.org/u/bcrestani)\ **Replies:** 3\ **Last updated:** [December 19, 2022, 9:33am UTC](https://forum.mautic.org/t/mautic-update-3-3-5-to-4-0-0-failed/26272 "2022-12-19T09:33:49Z")
Your software My Mautic version is: 3.3.5 My PHP version is: 7.4.32 My Database type and version is: 5.7.33 Your problem My problem is: Hi ! We currently have Mautic in version 3.2.5. We would like to upgrade to … --- ## [Email click reporting showing incorrect data](https://forum.mautic.org/t/email-click-reporting-showing-incorrect-data/26405)
**Author:** [@toon](https://forum.mautic.org/u/toon)\ **Replies:** 2\ **Last updated:** [December 19, 2022, 9:28am UTC](https://forum.mautic.org/t/email-click-reporting-showing-incorrect-data/26405 "2022-12-19T09:28:36Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.27 Your problem My problem is: The email click reporting is showing incorrect data, there are 2 main problems: Some links have a click rate of 142%… --- ## [elFinder is not working after update](https://forum.mautic.org/t/elfinder-is-not-working-after-update/25855)
**Author:** [@vitaljik](https://forum.mautic.org/u/vitaljik)\ **Replies:** 1\ **Last updated:** [December 18, 2022, 5:58pm UTC](https://forum.mautic.org/t/elfinder-is-not-working-after-update/25855 "2022-12-18T17:58:12Z")
Your software My PHP version is :7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/ 5.7.40 Updating/Installing Errors \*I am Updating Upgrading/installing via : Web These errors are showing in the instal… --- ## [exporting forms and campaigns](https://forum.mautic.org/t/exporting-forms-and-campaigns/9173)
**Author:** [@sraisz](https://forum.mautic.org/u/sraisz)\ **Replies:** 5\ **Last updated:** [December 18, 2022, 12:52pm UTC](https://forum.mautic.org/t/exporting-forms-and-campaigns/9173 "2022-12-18T12:52:04Z")
I have been gradually getting into Mautic. I got an add-on for gravity forms but had trouble with my current installation. I made a new install and it worked fine. So there seems to be a problem with my old install (whic… --- ## [CRON Messages: In Mailbox.php line 542](https://forum.mautic.org/t/cron-messages-in-mailbox-php-line-542/26422)
**Author:** [@jtomelevage](https://forum.mautic.org/u/jtomelevage)\ **Replies:** 1\ **Last updated:** [December 17, 2022, 7:27pm UTC](https://forum.mautic.org/t/cron-messages-in-mailbox-php-line-542/26422 "2022-12-17T19:27:38Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4 My Database type and version is: 10.3.36-MariaDB-0+deb10u2 - pdo\_mysql Your problem My problem is: These errors are showing in the log: CRON Log full… --- ## [Hubspot API, Mautic 4.4.5. Old invalid key in database loops to 500 error](https://forum.mautic.org/t/hubspot-api-mautic-4-4-5-old-invalid-key-in-database-loops-to-500-error/26347)
**Author:** [@ascholten](https://forum.mautic.org/u/ascholten)\ **Replies:** 4\ **Last updated:** [December 17, 2022, 7:22pm UTC](https://forum.mautic.org/t/hubspot-api-mautic-4-4-5-old-invalid-key-in-database-loops-to-500-error/26347 "2022-12-17T19:22:24Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.32 My Database type and version is: 10.4.26-MariaDB Your problem I think I have stored an invalid key in the field API key field and/or in the new pri… --- ## [755 permissions at installation](https://forum.mautic.org/t/755-permissions-at-installation/26404)
**Author:** [@SunnyDay](https://forum.mautic.org/u/SunnyDay)\ **Replies:** 5\ **Last updated:** [December 17, 2022, 12:48am UTC](https://forum.mautic.org/t/755-permissions-at-installation/26404 "2022-12-17T00:48:33Z")
Mautic 4.4.5 ubuntu 1st installation: 403 forbidden at the home page of new subdomain Eliminated the software’s .htaccess file and upon landing, the program went to index.php/installer Installer coughed and then gav… --- ## [Incorrectly Identified City/State Contact Fields](https://forum.mautic.org/t/incorrectly-identified-city-state-contact-fields/26423)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 0\ **Last updated:** [December 16, 2022, 7:01pm UTC](https://forum.mautic.org/t/incorrectly-identified-city-state-contact-fields/26423 "2022-12-16T19:01:49Z")
We are seeing odd and incorrect identification of City/State fields for known contacts (non-anonymous, but without human name and contact info) created in Mautic. Here’s an example: New England is a region that encomp… --- ## [Problem with bounce handler](https://forum.mautic.org/t/problem-with-bounce-handler/20177)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 4\ **Last updated:** [December 16, 2022, 1:37pm UTC](https://forum.mautic.org/t/problem-with-bounce-handler/20177 "2022-12-16T13:37:55Z")
I have configured the bounce handler to work with Amazon SES, just sometimes the bounces are recognized and sometimes not. I have no clue what is happening. Is kind of annoying. I have configured to receive manual bounce… --- ## [Send transactional emails to "Do Not Contact" contacts](https://forum.mautic.org/t/send-transactional-emails-to-do-not-contact-contacts/10504)
**Author:** [@micheljung](https://forum.mautic.org/u/micheljung)\ **Replies:** 14\ **Last updated:** [December 16, 2022, 3:45am UTC](https://forum.mautic.org/t/send-transactional-emails-to-do-not-contact-contacts/10504 "2022-12-16T03:45:50Z")
Hi, When a contact unsubscribes from email, can we still send him transactional emails? We’d like to use Mautic for transactional emails like Password reset which, of course, one should not be able to unsubscribe from. … --- ## [Difference mautic:emails:send & mautic:messages:send](https://forum.mautic.org/t/difference-mauticsend-mauticsend/10371)
**Author:** [@RandomUser](https://forum.mautic.org/u/RandomUser)\ **Replies:** 11\ **Last updated:** [December 15, 2022, 8:50pm UTC](https://forum.mautic.org/t/difference-mauticsend-mauticsend/10371 "2022-12-15T20:50:53Z")
Hello! I’m not sure the documentation is really clear, what are the differences between: mautic:emails:send mautic:email:send mautic:messages:send ? Thank you. --- ## [Composer Install without PHP-Imap Extension](https://forum.mautic.org/t/composer-install-without-php-imap-extension/24548)
**Author:** [@mautic\_test](https://forum.mautic.org/u/mautic_test)\ **Replies:** 2\ **Last updated:** [December 15, 2022, 9:03am UTC](https://forum.mautic.org/t/composer-install-without-php-imap-extension/24548 "2022-12-15T09:03:21Z")
Your software My PHP version is 7.4.29 : Updating/Installing Errors I am: Installing Installing via: Command Line These errors are showing in the installer : Your requirements could not be resolved to an installabl… --- ## [Any idea about this sql query running every second](https://forum.mautic.org/t/any-idea-about-this-sql-query-running-every-second/26377)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [December 14, 2022, 5:45pm UTC](https://forum.mautic.org/t/any-idea-about-this-sql-query-running-every-second/26377 "2022-12-14T17:45:27Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: Our DB is eating all CPU, so I ran slow query log and see this query every second… any i… --- ## [How to use tags for dynamic content in emails?](https://forum.mautic.org/t/how-to-use-tags-for-dynamic-content-in-emails/22312)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 1\ **Last updated:** [December 12, 2022, 7:52pm UTC](https://forum.mautic.org/t/how-to-use-tags-for-dynamic-content-in-emails/22312 "2022-12-12T19:52:52Z")
Hi, Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 Your problem My problem is: While creating dynamic web content you can choose to create the content dynamically based on tags: While creating … --- ## [Scheduled Broadcasts didn’t send the mail after published](https://forum.mautic.org/t/scheduled-broadcasts-didn-t-send-the-mail-after-published/26351)
**Author:** [@aloha.abhijit](https://forum.mautic.org/u/aloha.abhijit)\ **Replies:** 2\ **Last updated:** [December 12, 2022, 2:48pm UTC](https://forum.mautic.org/t/scheduled-broadcasts-didn-t-send-the-mail-after-published/26351 "2022-12-12T14:48:21Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 Your problem My problem is: I have scheduled a brodcast email at 4:00 PM and its published on same time. But , The emails are still in pending sta… --- ## [Hubspot API Loading... Internal Server Error 500 Mautic 4.4.5](https://forum.mautic.org/t/hubspot-api-loading-internal-server-error-500-mautic-4-4-5/26315)
**Author:** [@ascholten](https://forum.mautic.org/u/ascholten)\ **Replies:** 4\ **Last updated:** [December 12, 2022, 2:15pm UTC](https://forum.mautic.org/t/hubspot-api-loading-internal-server-error-500-mautic-4-4-5/26315 "2022-12-12T14:15:22Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.32 My Database type and version is: 10.4.26-MariaDB Your problem My problem is: Can’t open Hubspot plugin stuck on loading. this was after I installed… --- ## [Variable values for email's custom headers](https://forum.mautic.org/t/variable-values-for-emails-custom-headers/26269)
**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\ **Replies:** 2\ **Last updated:** [December 12, 2022, 1:22pm UTC](https://forum.mautic.org/t/variable-values-for-emails-custom-headers/26269 "2022-12-12T13:22:13Z")
Your software My Mautic version is: v4.4.1 My PHP version is: 8.0.25 My Database type and version is: 10.6.11-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: is it possible to set variable custom email headers… --- ## [Code Mode How To Display a Code snippet](https://forum.mautic.org/t/code-mode-how-to-display-a-code-snippet/26258)
**Author:** [@JJJ](https://forum.mautic.org/u/JJJ)\ **Replies:** 6\ **Last updated:** [December 12, 2022, 1:13pm UTC](https://forum.mautic.org/t/code-mode-how-to-display-a-code-snippet/26258 "2022-12-12T13:13:11Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3.30 My Database type and version is: mysql 5.0.12 Your problem My problem is: Mautic Builder (in Code Mode) is automatically replacing: \<scr… --- ## [Ever seen such campaign behaviour?](https://forum.mautic.org/t/ever-seen-such-campaign-behaviour/26343)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 2\ **Last updated:** [December 12, 2022, 9:25am UTC](https://forum.mautic.org/t/ever-seen-such-campaign-behaviour/26343 "2022-12-12T09:25:09Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4 Your problem My problem is: mautic:campaigns:rebuild doesn’t finish These errors are showing in the log: none 1 contact to be added :flushed: I… [Previous page](https://forum.mautic.org/c/support/8.md?page=83) [Next page](https://forum.mautic.org/c/support/8.md?page=85)