# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=85 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 86 --- ## [Confirmation email send immediately, cron delayed](https://forum.mautic.org/t/confirmation-email-send-immediately-cron-delayed/26371)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 4\ **Last updated:** [December 11, 2022, 11:51pm UTC](https://forum.mautic.org/t/confirmation-email-send-immediately-cron-delayed/26371 "2022-12-11T23:51:30Z")
My Mautic version is: v4.1.2 Ah the joys of confirming emails and DOI! My problem seems pretty simple and if there’s a best-practice alternative way of doing this, I’m open to it. Our entry and first-time forms are nor… --- ## [Retrieve select values list from extrnal website](https://forum.mautic.org/t/retrieve-select-values-list-from-extrnal-website/26374)
**Author:** [@francesco](https://forum.mautic.org/u/francesco)\ **Replies:** 0\ **Last updated:** [December 11, 2022, 10:14am UTC](https://forum.mautic.org/t/retrieve-select-values-list-from-extrnal-website/26374 "2022-12-11T10:14:30Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4 My Database type and version is: MariaDB 10.3.37 Your problem My problem is: Hi, is it possible to retrieve the list of options of a select field (fo… --- ## [Marketplace not showing "install" action for plugins](https://forum.mautic.org/t/marketplace-not-showing-install-action-for-plugins/26132)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 6\ **Last updated:** [December 9, 2022, 7:56pm UTC](https://forum.mautic.org/t/marketplace-not-showing-install-action-for-plugins/26132 "2022-12-09T19:56:33Z")
Your software My PHP version is : 7.4.3 Your problem My problem is : I tried to use Mautic Marketplace. System is already switched to composer based installation and marketplace enabled. However - I’m missing the “i… --- ## [Form input requirement is kicking user back to our homepage instead of alerting them that input is needed](https://forum.mautic.org/t/form-input-requirement-is-kicking-user-back-to-our-homepage-instead-of-alerting-them-that-input-is-needed/24088)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 7\ **Last updated:** [December 9, 2022, 8:13pm UTC](https://forum.mautic.org/t/form-input-requirement-is-kicking-user-back-to-our-homepage-instead-of-alerting-them-that-input-is-needed/24088 "2022-12-09T20:13:38Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4+ My Database type and version is: MySQL 5+ Your problem My problem is: "Form requirement error are kicking user back to home page with URL parameter a… --- ## [How to show the description of the categories in the "preference center page" to the contact?](https://forum.mautic.org/t/how-to-show-the-description-of-the-categories-in-the-preference-center-page-to-the-contact/24185)
**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\ **Replies:** 1\ **Last updated:** [December 9, 2022, 1:49pm UTC](https://forum.mautic.org/t/how-to-show-the-description-of-the-categories-in-the-preference-center-page-to-the-contact/24185 "2022-12-09T13:49:11Z")
Your software My Mautic version is: v4.2.2 My PHP version is: 7.4.29 My Database type and version is: 10.6.7-MariaDB-1:10.6.7+maria~bionic Your problem My problem is: I want to show in the CPP to the contact the Ca… --- ## [Company Name Change (Shows old company name in listings)](https://forum.mautic.org/t/company-name-change-shows-old-company-name-in-listings/26352)
**Author:** [@mjfa](https://forum.mautic.org/u/mjfa)\ **Replies:** 5\ **Last updated:** [December 9, 2022, 11:10am UTC](https://forum.mautic.org/t/company-name-change-shows-old-company-name-in-listings/26352 "2022-12-09T11:10:09Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.33 My Database type and version is: 10.3.28-MariaDB Your problem My problem is: Client has updated or changed the company name, on the first contact i… --- ## [& in a company name, can't be found in Contact \> Company field](https://forum.mautic.org/t/in-a-company-name-cant-be-found-in-contact-company-field/26353)
**Author:** [@mjfa](https://forum.mautic.org/u/mjfa)\ **Replies:** 5\ **Last updated:** [December 9, 2022, 11:09am UTC](https://forum.mautic.org/t/in-a-company-name-cant-be-found-in-contact-company-field/26353 "2022-12-09T11:09:37Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 7.4.33 My Database type and version is: 10.3.28-MariaDB Your problem My problem is: Adding a company to a contact with an ‘&’ in the company name, the com… --- ## [Mautic is not working after trying to upgrade from 2.15 to 2.16](https://forum.mautic.org/t/mautic-is-not-working-after-trying-to-upgrade-from-2-15-to-2-16/26356)
**Author:** [@mahamcou](https://forum.mautic.org/u/mahamcou)\ **Replies:** 3\ **Last updated:** [December 9, 2022, 8:50am UTC](https://forum.mautic.org/t/mautic-is-not-working-after-trying-to-upgrade-from-2-15-to-2-16/26356 "2022-12-09T08:50:07Z")
Your software My Mautic version is: 2.15 My PHP version is: 7.2 My Database type and version is: MySQL5.7 Your problem My problem is: I attempted to upgrade Mautic from v2.15 to 2.16 through the dashboard but that … --- ## [Mautic sending Duplicate Emails. (Reaching millions now)](https://forum.mautic.org/t/mautic-sending-duplicate-emails-reaching-millions-now/11263)
**Author:** [@jackreaperz](https://forum.mautic.org/u/jackreaperz)\ **Replies:** 7\ **Last updated:** [December 7, 2022, 2:08pm UTC](https://forum.mautic.org/t/mautic-sending-duplicate-emails-reaching-millions-now/11263 "2022-12-07T14:08:03Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7.0.33 Your problem My problem is: Mautic is sending out duplicate emails that are reaching millions. We have 32K emails in our Mautic contact segment. Y… --- ## [Mautic seems to be sending emails days/weeks late](https://forum.mautic.org/t/mautic-seems-to-be-sending-emails-days-weeks-late/26327)
**Author:** [@aloha.abhijit](https://forum.mautic.org/u/aloha.abhijit)\ **Replies:** 3\ **Last updated:** [December 7, 2022, 8:46am UTC](https://forum.mautic.org/t/mautic-seems-to-be-sending-emails-days-weeks-late/26327 "2022-12-07T08:46:48Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 Your problem My problem is: We sent emails from our system on November 11, 2022, that were received by guests Dec 1 2022. Mautic shows that the mail … --- ## [Is it recommended to update the PHP version to v.8?](https://forum.mautic.org/t/is-it-recommended-to-update-the-php-version-to-v-8/26290)
**Author:** [@lalurran](https://forum.mautic.org/u/lalurran)\ **Replies:** 2\ **Last updated:** [December 7, 2022, 6:09am UTC](https://forum.mautic.org/t/is-it-recommended-to-update-the-php-version-to-v-8/26290 "2022-12-07T06:09:20Z")
Your software My Mautic version is: v4.4.0 My PHP version is: 7.4.32 My question Hi everyone, I read in the release notes that Mautic supports PHP v.8 with the release of Mautic v4. When checking the PHP version used… --- ## [Email does not send to all of the segment, contacts stuck on pending](https://forum.mautic.org/t/email-does-not-send-to-all-of-the-segment-contacts-stuck-on-pending/26300)
**Author:** [@katkun](https://forum.mautic.org/u/katkun)\ **Replies:** 3\ **Last updated:** [December 7, 2022, 5:25am UTC](https://forum.mautic.org/t/email-does-not-send-to-all-of-the-segment-contacts-stuck-on-pending/26300 "2022-12-07T05:25:30Z")
Your software My Mautic version is: 4.4 I’m new to Mautic and still getting familiar with it. I’ve sent an email to a closed segment. And out of 240 contacts, only 50 got the email, the remaining contact was set to pe… --- ## [Does Mautic store the contact's IP when user clicks on a link in an email?](https://forum.mautic.org/t/does-mautic-store-the-contacts-ip-when-user-clicks-on-a-link-in-an-email/26331)
**Author:** [@sdoering](https://forum.mautic.org/u/sdoering)\ **Replies:** 1\ **Last updated:** [December 7, 2022, 5:24am UTC](https://forum.mautic.org/t/does-mautic-store-the-contacts-ip-when-user-clicks-on-a-link-in-an-email/26331 "2022-12-07T05:24:19Z")
Your software My Mautic version is: 4.4-ish (?) My PHP version is: 8.0.26 My Database type and version is:10.3.22-MariaDB Your problem My problem is: I would like to know if Mautic stores the IP address when a user … --- ## [Is it possible to increase the session time so one isn't logged out as often?](https://forum.mautic.org/t/is-it-possible-to-increase-the-session-time-so-one-isnt-logged-out-as-often/26291)
**Author:** [@lalurran](https://forum.mautic.org/u/lalurran)\ **Replies:** 4\ **Last updated:** [December 6, 2022, 11:21am UTC](https://forum.mautic.org/t/is-it-possible-to-increase-the-session-time-so-one-isnt-logged-out-as-often/26291 "2022-12-06T11:21:07Z")
Your software My Mautic version is: v4.4.0 My PHP version is: 7.4.32 I find myself being logged out of Mautic all the time and would like to increase the session time if possible. Ticking the box “keep me logged in” d… --- ## [What the “unknown” in the channel email](https://forum.mautic.org/t/what-the-unknown-in-the-channel-email/26325)
**Author:** [@yumemiex](https://forum.mautic.org/u/yumemiex)\ **Replies:** 0\ **Last updated:** [December 6, 2022, 4:37am UTC](https://forum.mautic.org/t/what-the-unknown-in-the-channel-email/26325 "2022-12-06T04:37:53Z")
Your software My Mautic version is:4 My PHP version is: My Database type and version is: Your problem My problem is:what unknown mean in channel email interface?Unsure if sent out? Can see this photo These erro… --- ## [Full-width="full-width" mjml attribute for section and wrapper not working?](https://forum.mautic.org/t/full-width-full-width-mjml-attribute-for-section-and-wrapper-not-working/21854)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 5\ **Last updated:** [December 5, 2022, 4:08pm UTC](https://forum.mautic.org/t/full-width-full-width-mjml-attribute-for-section-and-wrapper-not-working/21854 "2022-12-05T16:08:58Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4 My Database type and version is: MySQL 8+ Your problem My problem is: I created a mjml template but it seems that the full-width=“full-width” attribu… --- ## [Strange Mautic behavior behind NGINX reverse proxy in Docker](https://forum.mautic.org/t/strange-mautic-behavior-behind-nginx-reverse-proxy-in-docker/26321)
**Author:** [@songee](https://forum.mautic.org/u/songee)\ **Replies:** 0\ **Last updated:** [December 5, 2022, 2:55pm UTC](https://forum.mautic.org/t/strange-mautic-behavior-behind-nginx-reverse-proxy-in-docker/26321 "2022-12-05T14:55:10Z")
Your software My Mautic version is: latest Mautic Docker image mautic/mautic:v4 My PHP version is: - My Database type and version is: MariaDB v.10.10.2 (mariadb:latest docker image) Your problem My problem is: I ca… --- ## ["Remove DNC" form action not always working as expected](https://forum.mautic.org/t/remove-dnc-form-action-not-always-working-as-expected/26313)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 2\ **Last updated:** [December 5, 2022, 11:03am UTC](https://forum.mautic.org/t/remove-dnc-form-action-not-always-working-as-expected/26313 "2022-12-05T11:03:56Z")
Your software My Mautic version is: 4.4.4 Your problem My problem is: I have 2 installations with Mautic 4.4.4. In one the form action “remove DNC” works - in the other it doesn’t work. These errors are showing in t… --- ## [Connection Error - Help Required](https://forum.mautic.org/t/connection-error-help-required/25606)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 11\ **Last updated:** [December 5, 2022, 8:08am UTC](https://forum.mautic.org/t/connection-error-help-required/25606 "2022-12-05T08:08:12Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 8.0 My Database type and version is: Ver 15.1 Distrib 10.6.7-MariaDB Your problem My problem is: We are seeing a number of connection errors in the log … --- ## [How to create newsletter sign up landing page (coming from MailChimp)](https://forum.mautic.org/t/how-to-create-newsletter-sign-up-landing-page-coming-from-mailchimp/26162)
**Author:** [@katkun](https://forum.mautic.org/u/katkun)\ **Replies:** 8\ **Last updated:** [December 3, 2022, 12:24pm UTC](https://forum.mautic.org/t/how-to-create-newsletter-sign-up-landing-page-coming-from-mailchimp/26162 "2022-12-03T12:24:57Z")
Hi! The short question would be how do you set up a landing page for collecting new newsletter subscribers and give them the option to choose segments so they’re automatically sorted into a proper segment? The longer e… --- ## [Email Campaign - External Landing Pages create a new visitor on each visit](https://forum.mautic.org/t/email-campaign-external-landing-pages-create-a-new-visitor-on-each-visit/26293)
**Author:** [@bukaqeja](https://forum.mautic.org/u/bukaqeja)\ **Replies:** 2\ **Last updated:** [December 2, 2022, 6:25pm UTC](https://forum.mautic.org/t/email-campaign-external-landing-pages-create-a-new-visitor-on-each-visit/26293 "2022-12-02T18:25:21Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.30 My Database type and version is: Maria DB 10.5.15 Your problem My problem is: On an email campaign, the email has two links, one that brings to the… --- ## [How to know if checkbox is checked or unchecked in mautic?](https://forum.mautic.org/t/how-to-know-if-checkbox-is-checked-or-unchecked-in-mautic/26217)
**Author:** [@dev\_marcus.oli1](https://forum.mautic.org/u/dev_marcus.oli1)\ **Replies:** 1\ **Last updated:** [December 2, 2022, 6:22pm UTC](https://forum.mautic.org/t/how-to-know-if-checkbox-is-checked-or-unchecked-in-mautic/26217 "2022-12-02T18:22:59Z")
I’m on the latest version of Mautic Suppose you have a checkbox on a form: ( ) Accept to receive email How can I tell if the checkbox is checked or not? It is possible? --- ## [Mautic's web interface is of oftentimes running really slowly, and the one here who's experiences the same and was able to fix it?](https://forum.mautic.org/t/mautics-web-interface-is-of-oftentimes-running-really-slowly-and-the-one-here-whos-experiences-the-same-and-was-able-to-fix-it/26292)
**Author:** [@lalurran](https://forum.mautic.org/u/lalurran)\ **Replies:** 1\ **Last updated:** [December 2, 2022, 10:02am UTC](https://forum.mautic.org/t/mautics-web-interface-is-of-oftentimes-running-really-slowly-and-the-one-here-whos-experiences-the-same-and-was-able-to-fix-it/26292 "2022-12-02T10:02:12Z")
Your software My Mautic version is: v4.4.0 My PHP version is: 7.4.32 When navigating the web interface oftentimes I need to wait for 30+ seconds for a campaign, email or segment to load. Does anyone else here have the… --- ## [Custom unsub page not working](https://forum.mautic.org/t/custom-unsub-page-not-working/26243)
**Author:** [@tvanzo](https://forum.mautic.org/u/tvanzo)\ **Replies:** 2\ **Last updated:** [December 2, 2022, 5:42am UTC](https://forum.mautic.org/t/custom-unsub-page-not-working/26243 "2022-12-02T05:42:49Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4.30 My Database type and version is: 10.3.29-MariaDB Your problem My problem is: Trying to create a custom unsubscribe page for all emails so it does … --- ## [Help,friend.I can't receive basically all funtion email but the email channel test send can be received,how to solve it?](https://forum.mautic.org/t/help-friend-i-cant-receive-basically-all-funtion-email-but-the-email-channel-test-send-can-be-received-how-to-solve-it/26270)
**Author:** [@yumemiex](https://forum.mautic.org/u/yumemiex)\ **Replies:** 4\ **Last updated:** [December 2, 2022, 1:35am UTC](https://forum.mautic.org/t/help-friend-i-cant-receive-basically-all-funtion-email-but-the-email-channel-test-send-can-be-received-how-to-solve-it/26270 "2022-12-02T01:35:59Z")
Help friend, I can only receive the test emails inside the send channel function after installing mautic. Other campaigns and the email send functions send out after showing sent but not really sent out, my other mailbo… --- ## [Site freezes when trying to edit segment with 40k contacts](https://forum.mautic.org/t/site-freezes-when-trying-to-edit-segment-with-40k-contacts/26282)
**Author:** [@etoribio](https://forum.mautic.org/u/etoribio)\ **Replies:** 0\ **Last updated:** [December 1, 2022, 9:37pm UTC](https://forum.mautic.org/t/site-freezes-when-trying-to-edit-segment-with-40k-contacts/26282 "2022-12-01T21:37:26Z")
Your software My Mautic version is: 3.3.5 My PHP version is: 7.3.29 My Database type and version is: Mysql 5.x Your problem My problem is: I have a segment with 40k emails assigned to a campaign. When I try to edit… --- ## [Tracking contact by collecting email from URL is not working](https://forum.mautic.org/t/tracking-contact-by-collecting-email-from-url-is-not-working/26262)
**Author:** [@saikat](https://forum.mautic.org/u/saikat)\ **Replies:** 5\ **Last updated:** [December 1, 2022, 5:34pm UTC](https://forum.mautic.org/t/tracking-contact-by-collecting-email-from-url-is-not-working/26262 "2022-12-01T17:34:30Z")
Your software My Mautic version is: v.4.44 Your problem My URL will look like https://xyz.com/page.html?email=abc@abc.com Using the following JS to fetch the email from URL and push to Mautic tracking. \ … --- ## [Unable to create new custom field](https://forum.mautic.org/t/unable-to-create-new-custom-field/26261)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 0\ **Last updated:** [December 1, 2022, 12:03pm UTC](https://forum.mautic.org/t/unable-to-create-new-custom-field/26261 "2022-12-01T12:03:52Z")
Your software My Mautic version is: 4.4.2 My PHP version is: 8.0 My Database type and version is: 10.3.29-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: I can’t create new custom field for Boolean data type T… --- ## [Is it possible to set a maximum sending speed for campaigns and segment emails? Making the sending a little more drip like instead of everything all at once?](https://forum.mautic.org/t/is-it-possible-to-set-a-maximum-sending-speed-for-campaigns-and-segment-emails-making-the-sending-a-little-more-drip-like-instead-of-everything-all-at-once/26238)
**Author:** [@lalurran](https://forum.mautic.org/u/lalurran)\ **Replies:** 6\ **Last updated:** [December 1, 2022, 9:05am UTC](https://forum.mautic.org/t/is-it-possible-to-set-a-maximum-sending-speed-for-campaigns-and-segment-emails-making-the-sending-a-little-more-drip-like-instead-of-everything-all-at-once/26238 "2022-12-01T09:05:53Z")
Is it possible to set a maximum sending speed for campaigns and segment emails? Making the sending a little more drip like instead of everything all at once? So even though the segment has 10,000 leads and the email serv… --- ## [Will emails that would have been sent out during Saturdays or Sundays but are prevented due to "Schedule only on the selected days of the week" setting be sent out on Monday instead?](https://forum.mautic.org/t/will-emails-that-would-have-been-sent-out-during-saturdays-or-sundays-but-are-prevented-due-to-schedule-only-on-the-selected-days-of-the-week-setting-be-sent-out-on-monday-instead/26237)
**Author:** [@lalurran](https://forum.mautic.org/u/lalurran)\ **Replies:** 3\ **Last updated:** [November 30, 2022, 1:21pm UTC](https://forum.mautic.org/t/will-emails-that-would-have-been-sent-out-during-saturdays-or-sundays-but-are-prevented-due-to-schedule-only-on-the-selected-days-of-the-week-setting-be-sent-out-on-monday-instead/26237 "2022-11-30T13:21:35Z")
I tried searching the forums but couldn’t find the answer to this question. So what I’m wondering is, will emails that would have been sent out during Saturdays or Sundays but are prevented due to “Schedule only on the s… [Previous page](https://forum.mautic.org/c/support/8.md?page=84) [Next page](https://forum.mautic.org/c/support/8.md?page=86)