# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=88 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 89 --- ## [Mautic Update - Stuck on Clearing Application Cache](https://forum.mautic.org/t/mautic-update-stuck-on-clearing-application-cache/26019)
**Author:** [@aslan1](https://forum.mautic.org/u/aslan1)\ **Replies:** 1\ **Last updated:** [November 10, 2022, 6:01pm UTC](https://forum.mautic.org/t/mautic-update-stuck-on-clearing-application-cache/26019 "2022-11-10T18:01:56Z")
Your software My PHP version is : 8.0 Background I am updating using the mautic dashboard. (bell icon) Previously it was stuck on extracting package which took a week to fix but now its stuck on the next stage. The … --- ## [Logic/Campaign Help: Showing Campaign Based FocusItem to all anonymous Users](https://forum.mautic.org/t/logic-campaign-help-showing-campaign-based-focusitem-to-all-anonymous-users/26008)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [November 10, 2022, 3:35pm UTC](https://forum.mautic.org/t/logic-campaign-help-showing-campaign-based-focusitem-to-all-anonymous-users/26008 "2022-11-10T15:35:01Z")
Hi, Does anyone have a creative idea of how to show a campaign based focus item to both known and anonymous users immediately as they hit a specific page. The way I am currently doing it is, is as follows: Creating a… --- ## [Not able to get Read Count in email stats in Mautic 4.4.4](https://forum.mautic.org/t/not-able-to-get-read-count-in-email-stats-in-mautic-4-4-4/25991)
**Author:** [@aloha.abhijit](https://forum.mautic.org/u/aloha.abhijit)\ **Replies:** 6\ **Last updated:** [November 10, 2022, 6:25am UTC](https://forum.mautic.org/t/not-able-to-get-read-count-in-email-stats-in-mautic-4-4-4/25991 "2022-11-10T06:25:25Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4 Your problem My problem is: We are able to sent emails but not able to get email Read count in Emails Stats. Can you help me with this, please? For … --- ## [Fresh install // Not sending emails, NL form](https://forum.mautic.org/t/fresh-install-not-sending-emails-nl-form/23339)
**Author:** [@wlsfh](https://forum.mautic.org/u/wlsfh)\ **Replies:** 13\ **Last updated:** [November 9, 2022, 7:28pm UTC](https://forum.mautic.org/t/fresh-install-not-sending-emails-nl-form/23339 "2022-11-09T19:28:36Z")
My Mautic version is: 4.2 My PHP version is: 7.4.3 My Database type and version is: MariaDB 10.3.34 I just installed a fresh new version of Mautic 4.2 on my Nginx VPS and noticed I can’t send emails out (below error … --- ## [Possible Bug: Condition Field Value is State: Value not Valid](https://forum.mautic.org/t/possible-bug-condition-field-value-is-state-value-not-valid/26006)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [November 9, 2022, 8:24pm UTC](https://forum.mautic.org/t/possible-bug-condition-field-value-is-state-value-not-valid/26006 "2022-11-09T20:24:06Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4 Your problem My problem is: Inside a campaign when choosing a Condition on Contact Field Value type Stats, and then choosing state equals “Alabama” it… --- ## [Uncaught ReferenceError: Mautic is not defined](https://forum.mautic.org/t/uncaught-referenceerror-mautic-is-not-defined/25919)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 6\ **Last updated:** [November 9, 2022, 9:10am UTC](https://forum.mautic.org/t/uncaught-referenceerror-mautic-is-not-defined/25919 "2022-11-09T09:10:47Z")
Your software My Mautic version is: v4.4.1 My PHP version is: 7.4.23 My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: I am using mautic Lead form in my own website and i… --- ## [Exception when attempting to process bounced email and monitored email box](https://forum.mautic.org/t/exception-when-attempting-to-process-bounced-email-and-monitored-email-box/13228)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 15\ **Last updated:** [November 8, 2022, 8:33pm UTC](https://forum.mautic.org/t/exception-when-attempting-to-process-bounced-email-and-monitored-email-box/13228 "2022-11-08T20:33:19Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.3 Your problem My problem is: Exception when attempting to process bounced email and monitored email box These errors are showing in the log:\[Symfony\\Com… --- ## [Is this normal? Excessive accounts](https://forum.mautic.org/t/is-this-normal-excessive-accounts/25994)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 3\ **Last updated:** [November 8, 2022, 4:32pm UTC](https://forum.mautic.org/t/is-this-normal-excessive-accounts/25994 "2022-11-08T16:32:08Z")
Your software My Mautic version is: 4.4.2 My PHP version is: 7.4.30 My Database type and version is: MariaDB 10.3.34 Your problem My problem is: I’ve been noticing for quite some time that my contact IDs are not seq… --- ## [What is the use case for this](https://forum.mautic.org/t/what-is-the-use-case-for-this/25995)
**Author:** [@astrylis](https://forum.mautic.org/u/astrylis)\ **Replies:** 0\ **Last updated:** [November 8, 2022, 2:54pm UTC](https://forum.mautic.org/t/what-is-the-use-case-for-this/25995 "2022-11-08T14:54:11Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.4 My Database type and version is: MariaDB v10.5 Your problem What would be the use case that would cause this? Is this a case where the lead has complete… --- ## [After long a difficult migration some parts of mautic doesn't work](https://forum.mautic.org/t/after-long-a-difficult-migration-some-parts-of-mautic-doesnt-work/24951)
**Author:** [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Replies:** 4\ **Last updated:** [November 7, 2022, 8:21pm UTC](https://forum.mautic.org/t/after-long-a-difficult-migration-some-parts-of-mautic-doesnt-work/24951 "2022-11-07T20:21:50Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 8.0.21 My Database type and version is: pdo\_mysql 8.0.28 Your problem My problem is: Long way I had a Mautic instance under 2.16.5 that I could not migra… --- ## [In the email configuration settings I have set 100 emails max to be sent per day but after adding contacts I see all of them have been processed in the campaign](https://forum.mautic.org/t/in-the-email-configuration-settings-i-have-set-100-emails-max-to-be-sent-per-day-but-after-adding-contacts-i-see-all-of-them-have-been-processed-in-the-campaign/25978)
**Author:** [@sarvangadsingh](https://forum.mautic.org/u/sarvangadsingh)\ **Replies:** 3\ **Last updated:** [November 7, 2022, 12:16am UTC](https://forum.mautic.org/t/in-the-email-configuration-settings-i-have-set-100-emails-max-to-be-sent-per-day-but-after-adding-contacts-i-see-all-of-them-have-been-processed-in-the-campaign/25978 "2022-11-07T00:16:03Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 8.0.25 My Database type and version is: MySQL57Platform 5.7.40 Your problem My problem is: In the email configuration settings, I have set 100 emails max… --- ## [Emails in Channels not active, not selectable. Mautic 4.4.4 new install](https://forum.mautic.org/t/emails-in-channels-not-active-not-selectable-mautic-4-4-4-new-install/25959)
**Author:** [@vincent.fr](https://forum.mautic.org/u/vincent.fr)\ **Replies:** 1\ **Last updated:** [November 5, 2022, 5:30pm UTC](https://forum.mautic.org/t/emails-in-channels-not-active-not-selectable-mautic-4-4-4-new-install/25959 "2022-11-05T17:30:47Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.30 My Database type and version is: mysql Ver 15.1 Distrib 10.5.15-MariaDB, for debian-linux-gnu (x86\_64) Web sever: nginx 1.18.0 . Your problem My p… --- ## [Mautic 4.4.4 mjml themes are not available after being installed](https://forum.mautic.org/t/mautic-4-4-4-mjml-themes-are-not-available-after-being-installed/25958)
**Author:** [@vincent.fr](https://forum.mautic.org/u/vincent.fr)\ **Replies:** 9\ **Last updated:** [November 5, 2022, 11:37am UTC](https://forum.mautic.org/t/mautic-4-4-4-mjml-themes-are-not-available-after-being-installed/25958 "2022-11-05T11:37:28Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 7.4.30 My Database type and version is: mysql Ver 15.1 Distrib 10.5.15-MariaDB, for debian-linux-gnu (x86\_64) Web sever: nginx 1.18.0 . The nginx configur… --- ## [Creation of email possible only from non-MJML themes but email displays well in preview mode only](https://forum.mautic.org/t/creation-of-email-possible-only-from-non-mjml-themes-but-email-displays-well-in-preview-mode-only/25054)
**Author:** [@annusdomini](https://forum.mautic.org/u/annusdomini)\ **Replies:** 3\ **Last updated:** [November 5, 2022, 11:21am UTC](https://forum.mautic.org/t/creation-of-email-possible-only-from-non-mjml-themes-but-email-displays-well-in-preview-mode-only/25054 "2022-11-05T11:21:12Z")
Hi everybody, I’m using Mautic v4.4.0 and I’m stucked because of these 2 issues: Cannot create a transactional email starting from MJML themes (such as “Brienz”). Successfully created a visual rich email starting from… --- ## [Slow segment updates? Try this](https://forum.mautic.org/t/slow-segment-updates-try-this/21496)
**Author:** [@steverobinson](https://forum.mautic.org/u/steverobinson)\ **Replies:** 1\ **Last updated:** [November 4, 2022, 9:43pm UTC](https://forum.mautic.org/t/slow-segment-updates-try-this/21496 "2022-11-04T21:43:52Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.4 My Database type and version is: MariaDB 10.5.12 Your problem My problem was: certain queries were running for VERY long times (10 minutes to several … --- ## [How's the outlook on updating from 4.1.2 to 4.4.3/4.4.4?](https://forum.mautic.org/t/hows-the-outlook-on-updating-from-4-1-2-to-4-4-3-4-4-4/25826)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 33\ **Last updated:** [November 4, 2022, 6:18pm UTC](https://forum.mautic.org/t/hows-the-outlook-on-updating-from-4-1-2-to-4-4-3-4-4-4/25826 "2022-11-04T18:18:26Z")
I’ve attempted to update my installation in the past multiple times using composer (which is a nightmare IMO). It’s never worked and I’ve always had to restore backups to get up and running again. Hence why I am still r… --- ## [Setup Mautic on context-path, Updating to symfony/http-foundation 5.2+ (X\_FORWARDED\_PREFIX)](https://forum.mautic.org/t/setup-mautic-on-context-path-updating-to-symfony-http-foundation-5-2-x-forwarded-prefix/25901)
**Author:** [@andkp80](https://forum.mautic.org/u/andkp80)\ **Replies:** 2\ **Last updated:** [November 4, 2022, 9:59am UTC](https://forum.mautic.org/t/setup-mautic-on-context-path-updating-to-symfony-http-foundation-5-2-x-forwarded-prefix/25901 "2022-11-04T09:59:55Z")
Your software My Mautic version is: 4.4.0 My PHP version is: 7.4.6 (cli) My Database type and version is: MariaDB 10.9.3 My nginx version: 1.19.8 My Setup: Installation on a Kubernetes Cluster. Mautic fpm \< nginx \< … --- ## [Please post the proper Composer CLI commands for upgrading Mautic 4x](https://forum.mautic.org/t/please-post-the-proper-composer-cli-commands-for-upgrading-mautic-4x/25942)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 1\ **Last updated:** [November 3, 2022, 11:26pm UTC](https://forum.mautic.org/t/please-post-the-proper-composer-cli-commands-for-upgrading-mautic-4x/25942 "2022-11-03T23:26:46Z")
The documentation on the Mautic website for installing and upgrading Mautic using Composer is confusing and, if followed, causes Mautic to delete the configuration file, knocking Mautic offline. We had to restore from th… --- ## [Open in New Tab When Redirect](https://forum.mautic.org/t/open-in-new-tab-when-redirect/15135)
**Author:** [@awesomemautic](https://forum.mautic.org/u/awesomemautic)\ **Replies:** 1\ **Last updated:** [November 3, 2022, 7:21pm UTC](https://forum.mautic.org/t/open-in-new-tab-when-redirect/15135 "2022-11-03T19:21:11Z")
My Mautic version is: 3.0.1 My PHP version is: 7.3.17 Is there a way to have Mautic form open in new tab when redirect url? I don’t want to have visitors leave my site. --- ## [RSStoEmail Critical Issue](https://forum.mautic.org/t/rsstoemail-critical-issue/25939)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [November 3, 2022, 6:40pm UTC](https://forum.mautic.org/t/rsstoemail-critical-issue/25939 "2022-11-03T18:40:46Z")
Your software My Mautic version is: 4.4.4 My PHP version is: 8.0 No idea but rss feeder is not working in preview and giving me critical error: \[2022-11-03 16:53:08\] mautic.CRITICAL: Uncaught PHP Exception Symfony\\Co… --- ## [Cannot create new blank emails or emails from templates](https://forum.mautic.org/t/cannot-create-new-blank-emails-or-emails-from-templates/25922)
**Author:** [@pharhaan](https://forum.mautic.org/u/pharhaan)\ **Replies:** 17\ **Last updated:** [November 3, 2022, 4:50pm UTC](https://forum.mautic.org/t/cannot-create-new-blank-emails-or-emails-from-templates/25922 "2022-11-03T16:50:35Z")
Your software My Mautic version is 4.4.4 My PHP version is: 8.0.25 My Database type and version are: MySQL version 5.7.27 Your problem My problem is: Couldn’t see the save/edit buttons on the New Email popup. When… --- ## [KPI Dashbaords](https://forum.mautic.org/t/kpi-dashbaords/25935)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 1\ **Last updated:** [November 3, 2022, 2:50pm UTC](https://forum.mautic.org/t/kpi-dashbaords/25935 "2022-11-03T14:50:17Z")
I am investigating connecting my mautic instance with an external KPI dashboard. Something like databox or Klip Folio. Does anyone have any experience with this and can you recommend a dashboard solution that is simple t… --- ## [Mautic-form.js \> modal.min.css - Wrong base URL in Jscript function](https://forum.mautic.org/t/mautic-form-js-modal-min-css-wrong-base-url-in-jscript-function/21858)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 0\ **Last updated:** [December 2, 2021, 12:13am UTC](https://forum.mautic.org/t/mautic-form-js-modal-min-css-wrong-base-url-in-jscript-function/21858 "2021-12-02T00:13:09Z")
Your software My Mautic version is:4.0.2 My PHP version is: 7.4.26 My Database type and version is: 10.2.41-MariaDB Your problem My problem is: I have the manual input form code and have noticed an error in the cons… --- ## [Mautic seems unable to find v.4.4.4](https://forum.mautic.org/t/mautic-seems-unable-to-find-v-4-4-4/25925)
**Author:** [@mtc](https://forum.mautic.org/u/mtc)\ **Replies:** 7\ **Last updated:** [November 3, 2022, 10:02am UTC](https://forum.mautic.org/t/mautic-seems-unable-to-find-v-4-4-4/25925 "2022-11-03T10:02:33Z")
Your software My PHP version is : PHP Version 7.4.32 My MySQL/MariaDB version is (delete as applicable): MariaDB version 10.5.17-MariaDB-1:10.5.17+maria~deb11 Updating/Installing Errors I am (delete as applicable): U… --- ## [Mautic Custom Objects Plugin](https://forum.mautic.org/t/mautic-custom-objects-plugin/24058)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 10\ **Last updated:** [November 3, 2022, 5:38am UTC](https://forum.mautic.org/t/mautic-custom-objects-plugin/24058 "2022-11-03T05:38:54Z")
Has anyone any experience with this plugin ? How to install ? --- ## [Do Not Contact on preference page](https://forum.mautic.org/t/do-not-contact-on-preference-page/23391)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 6\ **Last updated:** [November 2, 2022, 12:14pm UTC](https://forum.mautic.org/t/do-not-contact-on-preference-page/23391 "2022-11-02T12:14:15Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4 My Database type and version is: tidb Your problem I allow users to select segments on preferences screen. However, some would prefer to set ‘do not co… --- ## [Duplicate emails?](https://forum.mautic.org/t/duplicate-emails/25871)
**Author:** [@nydamon](https://forum.mautic.org/u/nydamon)\ **Replies:** 3\ **Last updated:** [November 2, 2022, 9:15am UTC](https://forum.mautic.org/t/duplicate-emails/25871 "2022-11-02T09:15:54Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4.28 My Database type and version is: 10.4.26-MariaDB-log I am noticing that i have records in the Mautic DB that have duplicate emails. We are feeding da… --- ## [Capturing info from non Mautic forms](https://forum.mautic.org/t/capturing-info-from-non-mautic-forms/25777)
**Author:** [@candidatehub](https://forum.mautic.org/u/candidatehub)\ **Replies:** 10\ **Last updated:** [November 2, 2022, 12:41am UTC](https://forum.mautic.org/t/capturing-info-from-non-mautic-forms/25777 "2022-11-02T00:41:35Z")
I am looking to push info from a non Mautic form to Mautic for tracking purposes and capturing conversions. What is the easiest way to do this so that it captures the tracking cookie and merges with the already existing… --- ## [Mautic is not processing bounce webhook from Sparkpost](https://forum.mautic.org/t/mautic-is-not-processing-bounce-webhook-from-sparkpost/9484)
**Author:** [@3lias](https://forum.mautic.org/u/3lias)\ **Replies:** 4\ **Last updated:** [November 1, 2022, 3:38pm UTC](https://forum.mautic.org/t/mautic-is-not-processing-bounce-webhook-from-sparkpost/9484 "2022-11-01T15:38:24Z")
Hi there. I love Mautic but can’t get the Bounce feature with Sparkpost running. I have used this instruction https://innotiom.com/mautic-sparkpost-setup/ and also checked the official guidance at https://mautic.or… --- ## [Bounce Segment not working](https://forum.mautic.org/t/bounce-segment-not-working/25761)
**Author:** [@shubham30](https://forum.mautic.org/u/shubham30)\ **Replies:** 13\ **Last updated:** [November 1, 2022, 10:49am UTC](https://forum.mautic.org/t/bounce-segment-not-working/25761 "2022-11-01T10:49:24Z")
Your software My Mautic version is: v4.4.0 My PHP version is: 7.4.32 My Database type and version is: 10.3.36-MariaDB-cll-lve Your problem My problem is: My bounce segment is not working even after doing everything… [Previous page](https://forum.mautic.org/c/support/8.md?page=87) [Next page](https://forum.mautic.org/c/support/8.md?page=89)